Section 5-4
Sharpening Policy and Shipping Instructions
Care, Sharpening, and Warranty
Sharpening Policy and Shipping Instructions
FREE SHARPENING
KAI USA, Ltd. offers sharpening of Shun and KAI cutlery for free to original owners. Owner
pays for shipping, and our expert sharpening services are FREE. Owners living in the Tualatin,
Oregon area, may personally bring their knives to the facility for free sharpening. Two knives
sharpened while owner waits, more than two will be ready for pick up the next working day.
Sharpening is done in our Tualatin, Oregon facility. Our newly improved process uses an
amazing Japanese hiramae. This large, horizontal sharpening wheel is the same type that was
used to put the original precision edge on each piece of hand-crafted Shun cutlery in Japan.
SHIPPING INFORMATION FOR WARRANTY EVALUATION AND SHARPENING
1. To send in a Shun or KAI product for evaluation and/or warranty service, including repair
and sharpening, please complete the warranty form found at our www.ShunCutlery.com.
2. Fill out the form completely. Please be sure to enclose Return Shipping Fees (see below)
via check, money order, or include your credit card information on the form. Print two
copies of the form. Include one with the items you are sending for service; keep one for
your records.
3. Package the items safely. Please use a box; envelopes are not allowed. IMPORTANT: We
cannot be responsible for damage to or loss of items that are not properly packaged and
shipped. Safe packaging tips are included on the website. .
4. Ship via a carrier with a tracking service. Please use UPS, Fed-Ex, US Express Mail, or
another carrier with tracking. There must be a way to track your package through your
carrier. Kai USA Ltd. cannot be responsible for your item/s unless we have confirmation
that your package was delivered to us.
5. Please allow two weeks processing for sharpening and warranty order plus round-trip
shipping of up to four weeks.
6. Please ship to:
KAI U.S.A., LTD., Shun Cutlery
Warranty Department
18600 SW Teton Avenue,
Tualatin, Oregon 97062
Section 5-4
Sharpening Policy and Shipping Instructions
RETURN SHIPPING FEE
Return shipping fees apply for Shun sharpening and warranty services. The cost is $5 for first
knife, $2 for each additional knife. Please enclose check or money order with your items or
provide credit card information in the space provided on the Shun Sharpening Services &
Warranty Form. Canadian customers: please include a flat fee of $15 for return shipping. Other
international customers please call or email for a quote.
SHIPPING INTERNATIONALLY
When shipping from anywhere outside the United States, you must include our Warranty
Service Form (inside the package) AND the appropriate Customs Declaration Form required by
US Customs and Border Protection (on the outside of the package). Your carrier will help you
decide on the correct form to use. For Canada Post, for example, you will need form CN22 or
CN23.
To avoid unnecessary duty charges, under "Quantity and detailed description of contents" on
the form, write the number of knives you are sending and note the description as warranty
service. We reserve the right to refuse any package or to charge you—the sender—for any
duties incurred by us for wrongly declared or undeclared packages shipped to our Warranty
Department.
KNIFE PACKAGING TIPS
Some of the packages that show up in our Warranty Department for service are frightening.
There are packages with blade tips that have pierced the cardboard box and are lying in wait for
the next person who picks them up. There are boxes with great jumbles of knives just rattling
around in them, cutting into each other. With just a little care, this doesn't have to happen to
your package. Remember that even a dull knife can be dangerous and follow the easy tips
provided for safe packing:
Tip #1
Please wrap kitchen knives in several layers of newspaper or bubble wrap, making sure to fully
cover the tip. If you are returning more than one knife, wrap each knife individually, and then
wrap them all together so that they won't roll around in the box, possibly causing damage to the
blades or handles. Carefully wrap and package knives in box. Do not place loose knives in
shipping box.
Section 5-4
Sharpening Policy and Shipping Instructions
Tip #2
If you wish to keep your original Shun box, please do not send it in with your sharpening or
warranty shipment. All boxes sent in to us will be recycled.
Tip #3
Place your wrapped knives in a shipping box and fill the box with packing material—such as
packing peanuts, bubble wrap, or newspaper. Place a layer of packing material in the bottom of
your shipping box. Then place the knives on top of the filler and, finally, add another layer of
filler on top of the knives.
Tip #4
Include a copy of your completed Sharpening Services & Warranty Form (and keep a copy for
yourself). Then close and tape your box according to shipper recommendations.
DISCOUNTED UPS SHIPPING & TRACKING CONVENEINCE
As a convenience for our warranty customers, UPS shipping and tracking may be entered
www.shuncutlery.com or www.kaiusaltd.com under the section Warranty – Process a Claim.
WARNING!
Knives are extremely sharp tools and should only be used or handled with the utmost care and
caution. Any use other than cutting is considered misuse and abuse and will void your warranty.
