City of Portland Multiple
Printing and Distribution Technician 1
Printing and Distribution Technician
FLSA Status: Covered
Bargaining Unit: District Council of Trade Unions (DCTU)
General Summary
Positions in this broad class produce and distribute printed, graphic and electronic
materials under strict time deadlines and cost accountability, requiring knowledge of
printing processes and reprographic methods. This class contains four tracks of
specialization: reprographics, distribution, customer service and electronic pre-press.
Printing and Distribution Technician, Assistant - 30000040
Distinguishing Characteristics
The shared entry level of this class typically assists in any of the printing and
distribution processes, such as bindery, photocopying, micrographics and
mailroom. It differs from other City classes by the requirement for working
knowledge of printing and reprographic processes.
Typical Duties/Examples of Work
1. Assists in bindery operations and operates a wide range of bindery equipment.
2. Assists in preparing materials for microfilming.
3. Assists in operating photocopying equipment for routine jobs.
4. Assists in various mail room processes, such as operating mail metering machine,
shipping packages, delivering printing and picking up mail on foot for City
bureaus within the downtown radius.
5. Performs data entry for billing purposes.
6. Performs related duties as assigned.
Required Knowledge, Skills and Abilities
Knowledge of: basic printing and reprographic processes
Ability to: communicate effectively; read a variety of printed materials and
handwritten instructions; perform accurate math computations; operate a variety
of computerized equipment; perform data entry using a keyboard
City of Portland Multiple
Printing and Distribution Technician 2
Skill in: cooperative team work; manual dexterity
Special Requirements
None
Classification History:
Adopted: 2-03-99:
Class created as a result of DCTU Classification and Compensation Study
1998-99. This class is composed of the following classes:
0349 Reproduction Technician Adopted: 06-21-83
Revised: 02-16-93 (formerly titled Reproduction Operator Trainee)
June 2009 - Change Job Class number from 0335 to 30000040, due to
system change.
Distribution Technician - 30000041
Distinguishing Characteristics
The first level of specialization in this class (as is the Reprographic Operator I)
typically processes and delivers U.S. mail, inter-City mail and specialty service
deliveries. It differs from the Printing and Distribution Technician, Assistant by
independently processing and delivering printing and mail, requiring knowledge
of postal regulations. It differs from Reprographic Operator I by the focus on
distribution of materials.
Typical Duties/Examples of Work
1. Picks up, sorts and delivers U.S. mail and specialty services deliveries for the
City; picks up, sorts and delivers inter-office City mail.
2. Sorts, processes, meters, posts and mails outgoing mail according to postal
and specialty service regulations and procedures.
3. Picks up and delivers printing jobs, supplies and stores as designated.
4. Completes service requests for delivery and pick-up of furniture and large
deliveries.
5. Fills postal meters, deposits checks, and picks up postal supplies.
6. Provides information on distribution and mail system to users as requested.
City of Portland Multiple
Printing and Distribution Technician 3
7. Provides interface between copier maintenance vendors and City customers;
schedules copier service and orders supplies; delivers copier supplies to City
bureaus; troubleshoots and performs minor repairs to copiers City-wide; trains
customers in use and care of copier equipment; bills customers for copier
usage.
8. Safely operates delivery vehicle in all traffic and weather conditions.
9. Performs related duties as assigned.
Required Knowledge, Skills and Abilities
Knowledge of: safe vehicle operation; postal and specialty services rules and
regulations
Ability to: read maps; operate postal equipment; sort items accurately; maintain
timely routes and schedules; lift and handle heavy loads safely; set schedules and
priorities; service and troubleshoot copier equipment
Special Requirements
Valid driver’s license
Classification History:
Adopted: 2-03-99:
Class created as a result of DCTU Classification and Compensation Study
1998-99. This class is composed of the following classes:
0125 Mail Clerk I Revised 02-17-81
0127 Delivery Driver Revised 08-04-76, 08-17-76
June 2009 - Change Job Class number from 0337 to 30000041, due to system
change.
Distribution Technician, Lead - 30000042
Distinguishing Characteristics
The journey level of this class (as is Reprographic Operator II, Printing &
Distribution Customer Service Representative, and Electronic Pre-Press Operator)
typically provides the full range of lead responsibilities for an assigned
distribution shift. It differs from Distribution Technician in the lead role, and in
troubleshooting and resolving problems, although it also performs all of the
functions of the technician level. Note: This is a premium pay class for
City of Portland Multiple
Printing and Distribution Technician 4
assignment of lead duties. Employees do not accrue seniority or obtain status in
this class. Employee is assigned from a base class.
Typical Duties/Examples of Work
1. Serves as lead for assigned distribution shift; schedules, assigns and sets priorities
for work; provides training and coaching; oversees and reviews work; provides
input to performance evaluation and hiring.
2. Troubleshoots and resolves customer service, equipment and related problems.
3. Performs related duties as assigned.
Required Knowledge, Skills and Abilities
Knowledge of: effective principles and practices of leadership
Ability to: schedule and assign the work of others
Skill in: providing mail and delivery services; demonstrating techniques to others;
providing training to others; providing lead direction to staff; including assigning
and reviewing work
Special Requirements
Same as Distribution Technician
Classification History:
Adopted: 2-03-99:
Class created as a result of DCTU Classification and Compensation Study
1998-99.
June 2009 - Change Job Class number from 0339 to 30000042, due to system
change.
Printing and Distribution Customer Service Representative - 30000043
Distinguishing Characteristics
The journey level of this class (as is Reprographic Operator II, Electronic Pre-
Press Operator and Lead Distribution Technician) typically provides customer
service and technical assistance to customers, and performs sales and marketing
activities for printing and distribution. It differs from the other equivalent levels
within Printing and Distribution by the focus on customer service. It differs from
City of Portland Multiple
Printing and Distribution Technician 5
the citywide class of Customer Service Representative by the requirement for
knowledge and skill in reprographic processes.
Typical Duties/Examples of Work
1. Consults with customers on a variety of factors related to reprographic processes
and postal requirements; determines customer needs and provides technical
assistance and advise on processes, options and costs.
2. Receives work orders; answers customer inquiries and addresses customer
complaints.
3. Enters job orders and schedules work to meet deadlines; tracks orders in
production; corrects problems interfering with completion.
4. Operates a variety of scanning, printing and copying equipment; receives and
receipts monies for cash sales.
5. Provides cost estimates and quotes.
6. Performs a variety of sales, marketing and customer service activities to secure
and service customers.
7. Provides back-up and peak-load assistance to other units by setting up jobs,
making plates, and related reprographic, electronic pre-press and distribution
work.
8. Performs related duties as assigned.
Required Knowledge, Skills and Abilities
Knowledge of: printing and distribution operations and products, including
papers, inks, reprographics, pre-press and bindery; cost efficiencies; copyright
laws
Ability to: perform a wide variety of printing and distribution processes; exercise
tact and diplomacy with a diversity of others; establish and maintain effective
interpersonal relationships with a diversity of others
Skill in: providing effective customer service; promoting products and services;
providing accurate bids and quotes; color and design
Special Requirements
City of Portland Multiple
Printing and Distribution Technician 6
None
Classification History:
Adopted: 2-03-99:
Class created as a result of DCTU Classification and Compensation Study
1998-99. This class is composed of the following classes:
0351 Repro. OP II Adopted: 06-21-83; Revised: 10-09-96
June 2009 - Change Job Class number from 0340 to 30000043, due to system
change.
Printing and Distribution Customer Service Rep., Lead - 30000044
Distinguishing Characteristics
The lead level of this class (as is the Reprographic Operator III, and the Lead
Electronic Pre-Press Operator) typically provides the full range of lead
responsibilities for an assigned customer service shift. It differs from Printing and
Distribution Customer Service Representative in providing the full lead role for
customer service, and in troubleshooting and resolving problems, although it also
performs all of the functions of the lower level. Note: This is a premium pay class
for assignment of lead duties. Employees do not accrue seniority or obtain status
in this class. Employee is assigned from a base class.
Typical Duties/Examples of Work
1. Serves as lead for assigned customer service shift; schedules, assigns and sets
priorities for work; provides training and coaching; oversees and reviews work;
provides input to performance evaluation and hiring.
2. Troubleshoots and resolves customer service, equipment and related problems.
3. Provides a variety of administrative functions, such as ordering supplies,
preparing reports and serving as liaison to other units and management.
4. Recommends operational and procedural improvements and enhancements.
5. Performs related duties as assigned.
Required Knowledge, Skills and Abilities
Knowledge of: effective principles and practices of leadership
City of Portland Multiple
Printing and Distribution Technician 7
Ability to: communicate effectively, orally and in writing; order supplies; provide
effective recommendations; schedule and assign the work of others
Skill in: providing lead direction to staff, including assigning and reviewing work;
The full range of customer service processes; diffusing and resolving difficult
situations; troubleshooting, diagnosis and repair; demonstrating techniques to
others; providing training to others; providing lead direction to staff; including
assigning and reviewing work
Special Requirements
None
Classification History:
Adopted: 2-03-99:
Class created as a result of DCTU Classification and Compensation Study
1998-99. This class is composed of the following classes:
0129 Mail Supervisor Adopted: 04-01-93 (Specification
finalized 4-29-94)
June 2009 - Change Job Class number from 0341 to 30000044, due to system
change.
Electronic Pre-Press Operator - 30000045
Distinguishing Characteristics
The journey level of this class (as is Reprographic Operator II, Printing &
Distribution Customer Service Representative, and Lead Distribution Technician)
typically creates artwork using computer applications as output to a printer or
platemaker. It differs from the other equivalent levels within Printing and
Distribution by the focus on pre-press artwork.
Typical Duties/Examples of Work
1. Performs electronic pre-press processes; typesets a wide range of materials to be
reproduced by printing presses or high-speed copiers.
2. Manipulates electronic files to correctly generate plates or hard copy; applies
various methods to make customer-provided electronic files compatible with
applications used.
3. Scans and converts customer-provided artwork for output to platemaker, printer
or copier.
4. Scans and converts photos, slides or negatives for artwork and electronic access.
City of Portland Multiple
Printing and Distribution Technician 8
5. Provides technical support to customers in all areas of electronic pre-press
processes.
6. Maintains records of electronic files; modifies, reduces and re-uses electronic
files; enters billing information.
7. Takes and prints photograph for City employee identification cards.
8. Performs related duties as assigned.
Required Knowledge, Skills and Abilities
Knowledge of: various customer applications to create electronic files; cross-
platform issues and solutions; applications and utility programs for electronic
conversions
Ability to: communicate technical concepts to non-technical customers; operate a
variety of computer applications and software, including photo enhancing
Skill in: electronic pre-press functions and typesetting; establishing, maintaining
and accessing files; design and layout
Special Requirements
None
Classification History:
Adopted: 2-03-99:
Class created as a result of DCTU Classification and Compensation Study
1998-99. This class is composed of the following classes:
0351 Repro. OP II Adopted: 06-21-83; Revised: 10-09-96
June 2009 - Change Job Class number from 0345 to 30000045, due to system
change.
Electronic Pre-Press Operator, Lead - 30000046
Distinguishing Characteristics
The lead level of this class (as is the Reprographic Operator III, and the Lead
Printing and Distribution Customer Service Representative) typically provides the
full range of lead responsibilities for an assigned electronic pre-press shift. It
differs from Electronic Pre-Press Operator in providing the full lead role for the
pre-press function, and in troubleshooting and resolving problems, although it
also performs all of the functions of the lower level. Note: This is a premium pay
class for assignment of lead duties. Employees do not accrue seniority or obtain
status in this class. Employee is assigned from a base class.
City of Portland Multiple
Printing and Distribution Technician 9
Typical Duties/Examples of Work
1. Serves as lead for assigned electronic pre-press shift; schedules, assigns and sets
priorities for work; provides training and coaching; oversees and reviews work;
provides input to performance evaluation and hiring.
2. Troubleshoots and resolves customer service, equipment and related problems.
3. Provides a variety of administrative functions, such as ordering supplies,
preparing reports and serving as liaison to other units and management.
4. Recommends operational and procedural improvements and enhancements.
5. Performs related duties as assigned.
Required Knowledge, Skills and Abilities
Knowledge of: effective principles and practices of leadership
Ability to: communicate effectively, orally and in writing; order supplies; provide
effective recommendations; schedule and assign the work of others
Skill in: providing lead direction to staff, including assigning and reviewing work;
the full range of pre-press processes; diffusing and resolving difficult situations;
troubleshooting, diagnosis and repair; demonstrating techniques to others;
providing training to others; providing lead direction to staff; including assigning
and reviewing work
Special Requirements
None
Classification History:
Adopted: 2-03-99:
Class created as a result of DCTU Classification and Compensation Study
1998-99.
June 2009 - Change Job Class number from 0346 to 30000046, due to system
change.
Reprographic Operator I - 30000047
Distinguishing Characteristics
The first level of specialization in this class (as is the Distribution Technician)
operates a variety of reprographic equipment, including digital copier/printers,
microfilmers, and one-color offset presses not requiring close registry. It differs
from the Printing and Distribution Technician, Assistant by independently
City of Portland Multiple
Printing and Distribution Technician 10
operating reprographic equipment requiring acquired skill, such as offset presses,
performing routine maintenance of equipment, and performing quality control on
finished products. It differs from Distribution Technician by the focus on
reprographic processes.
Typical Duties/Examples of Work
1. Reproduces requested printing jobs from both hard copy and digital files for the
City and other approved agencies, using high-speed black and color
copier/printers and one-color offset presses not requiring close registry.
2. Prints files, merges variable data with static copy and performs basic layout and
database preparation functions, using Adobe Acrobat and Microsoft Excel.
3. Performs the full range of bindery functions and operates a wide range of bindery
equipment.
4. Performs data entry for billing, and inventory control procedures; maintains files
and records.
5. Receives inventory and ships finished reprographic jobs; audits, finalizes and
prints shipping invoices to customers.
6. Performs quality control review on finished work orders to ensure adherence to
customer specifications.
7. Prepares various documents for microfilming; operates various microfilming
equipment, such as cameras, reader-fillers and film processors.
8. Provides back-up and peak-load assistance to Distribution Technicians by
delivering and picking up of printing and mail.
9. Performs related duties as assigned.
Required Knowledge, Skills and Abilities
Knowledge of: a wide range of digital and analog reprographic processes
Skill in: Basic use of Adobe Acrobat and Microsoft Excel; operating high speed
digital reproduction equipment
Ability to: operate one-color offset press; verify data accuracy; maintain quality
control
Special Requirements
City of Portland Multiple
Printing and Distribution Technician 11
Valid driver’s license
Classification History:
Adopted: 2-03-99:
Class created as a result of DCTU Classification and Compensation Study
1998-99. This class is composed of the following classes:
0350 Repro. Op I Revised 06-21-83
Revised: October 2005 – updated for digital equipment used and for software
knowledge needed.
June 2009 - Change Job Class number from 0350 to 30000047, due to system
change.
Reprographic Operator II - 30000048
Distinguishing Characteristics
The journey level of this class (as is Printing & Distribution Customer Service
Representative, Electronic Pre-Press Operator and Lead Distribution Technician)
typically operates close-registry and multi-color presses, and may provide some
lead functions for an assigned shift. It differs from Reprographic Operator I in the
type of press operated, although it also performs all of the functions of the level I.
It differs from the other equivalent levels within Printing and Distribution by the
focus on reprographic processes.
Typical Duties/Examples of Work
1. Operates the full range of offset printing presses and digital copier/printers,
including close-registry and multi-color presses; operates the full range of
microfilming equipment.
2. Sets up, sequences and runs multiple jobs; coordinates the timing of jobs to
complete work.
3. Serves as lead on assigned shift for a limited number of employees;
communicates with assigned leads of other shifts on production, machine
problems and repair, and other issues that arise; ensures timely completion and
quality control of jobs; provides orientation and training to others on equipment
operated.
4. Performs related duties as assigned.
Required Knowledge, Skills and Abilities
Knowledge of: effective principles and practices of leadership
City of Portland Multiple
Printing and Distribution Technician 12
Ability to: schedule and assign the work of others
Skill in: offset press operation, including close-registry and multi-color presses
and high speed digital copier/printers; basic use of Adobe Acrobat and Microsoft
Excel; demonstrating techniques to others; providing training to others; providing
lead direction to staff; including assigning and reviewing work
Special Requirements
None
Classification History:
Adopted: 2-03-99:
Class created as a result of DCTU Classification and Compensation Study
1998-99. This class is composed of the following classes:
0351 Repro. Op II Adopted: 06-21-83; Revised: 10-09-96
Revised: October 2005 – updated for digital equipment used and for software
knowledge needed.
June 2009 - Change Job Class number from 0351 to 30000048, due to system
change.
Reprographic Operator III - 30000049
Distinguishing Characteristics
The lead level of this class (as is the Lead Printing & Distribution Customer
Service Representative and the Lead Electronic Pre-Press Operator) typically
provides the full range of lead responsibilities for an assigned reprographics shift.
It differs from Reprographic Operator II in providing the full lead role for all
levels of Reprographic Operators, and in troubleshooting and resolving problems,
although it also performs all of the functions of the lower levels.
Typical Duties/Examples of Work
1. Serves as lead for assigned reprographics shift; schedules, assigns and sets
priorities for work; provides training and coaching; oversees and reviews work;
provides input to performance evaluation and hiring.
2. Troubleshoots and resolves customer service, equipment and related problems.
3. Provides a variety of administrative functions, such as ordering supplies,
preparing reports and serving as liaison to other units and management.
4. Recommends operational and procedural improvements and enhancements.
City of Portland Multiple
Printing and Distribution Technician 13
5. Performs related duties as assigned.
Required Knowledge, Skills and Abilities
Knowledge of: effective principles and practices of leadership
Ability to: communicate effectively, orally and in writing; order supplies; provide
effective recommendations; schedule and assign the work of others
Skill in: providing lead direction to staff, including assigning and reviewing work;
The full range of reprographic processes; basic use of Adobe Acrobat and
Microsoft Excel; diffusing and resolving difficult situations; troubleshooting,
diagnosis and repair; demonstrating techniques to others; providing training to
others; providing lead direction to staff; including assigning and reviewing work
Special Requirements
None
Classification History:
Adopted: 2-03-99:
Class created as a result of DCTU Classification and Compensation Study
1998-99. This class is composed of the following classes:
0354 Repro. Op III Revised 06-21-83, 06-05-89
Revised: October 2005 – updated software knowledge needed.
June 2009 - Change Job Class number from 0353 to 30000049, due to system
change.
Working Conditions
Work in this class is typically performed in a shop environment. Depending upon
specific assignment, incumbent is typically required to lift up to 50 pounds; to make
deliveries in all weather conditions; to be exposed to high noise levels and reprographic
chemicals; to work around machinery with moving parts.
