The case for cards, in the face of technology…
• 8 out of 10 people agree that greeting cards cannot be replaced by social media. Most people now acknowledge many
more birthdays than ever before because of social media, but they aren’t necessarily sending fewer cards as a result.
Those relationships that are “card worthy” continue to generate card-sending.
• E-cards and M-cards (via mobile) count for only a very small percentage of overall greeting card sales, and consumers
prefer a card over a text with the same message.
• In addition to utilizing retail and wholesale channels, nearly all established card companies also sell their product
online. Younger card buyers and those who are technology savvy are currently the ones most engaged in buying paper
greeting cards online.
A loyal and evolving customer base…
• Millennials now spend more dollars on greeting cards in the US on an annual basis than Baby Boomers, averaging $6
per card, although Baby Boomers still purchase more units. The dollars spent and units purchased by Millennials has
been growing steadily for years, as that age group enters the kin-keeping phase of their lives—purchasing a house,
getting married and having children.
• Seven out of 10 card buyers surveyed consider greeting cards “absolutely” or “almost” essential to them. Eight out of
10 of these buyers expect their purchases to remain the same going forward, while also using social media. Of the
balance, twice as many card buyers say they will "increase" their purchasing as say they will "decrease" their purchasing
in the coming year.
• The tradition of giving greeting cards as a meaningful expression of personal affection for another person is still being
deeply ingrained in today’s youth, and this tradition will likely continue as they become adults and become responsible
for managing their own important relationships. For example, more than 2 million marriages occur in the United States
each year, and two-thirds of wedding cards are hand delivered by family and friends.
• People send and receive cards for a variety of special occasions. But according to research, getting a card “just because”
is more meaningful because an unexpected card carries an additional element of surprise and delight.
• In a time where so much information is fleeting, cards allow people to connect in an authentic, meaningful and lasting
way. They offer a more impactful and meaningful touchpoint in relationships.
• Greeting cards are available for purchase at locations far beyond just stationery and card shops; from the extensive
greeting card selections in grocery stores and drug stores, to unique offerings at pet stores, women’s accessory shops,
bookstores, catalogs, and online, retailers are also evolving to offer greeting cards that meet the needs and tastes of
their specific customers.
SOURCE: Greeting Card Association; February 1, 2020
www.greetingcard.org
communication@greetingcard.org