Audi Pure Protection Vehicle Service Protection Vehicle Service

Audi Pure Protection

Vehicle Service Protection

Vehicle Service Contract

AUVSC-DM Distribution: Administrator, Dealer, Lender, Customer

Rev 6/17

Obligor/Provider: VWFS Protection Services, Inc. 2200 Ferdinand Porsche Drive, Herndon, VA 20171 1-844-368-6416

In Florida, the Obligor/Provider is VWFS Protection Services FL, Inc., 2200 Ferdinand Porsche Drive, Herndon, VA 20171, Florida License Number 29864

Administrator: Safe-Guard Products International, LLC, Two Concourse Parkway, Suite 500, Atlanta, GA 30328 1-844-368-6416

Emergency Roadside Assistance services provided by SafeRide Motor Club, Inc. 13901 Midway Road, Suite 102-429, Dallas, TX 75244-4388

Customer Information

Last Name First Name Middle Initial

Street Address Apt #

City State ZIP Code

Primary Phone Number Secondary Phone Number E-mail Address

Covered Vehicle Information

Make

Audi

Model Trim Model Year

Vehicle Identiﬁcation Number (VIN) Current Odometer Reading at Time of Purchase/Lease

New Vehicle

CPO Vehicle

Pre-Owned Vehicle

Manufacturer’s Original In Service Date

Original Vehicle Dealer Name Original Vehicle Dealer Number

Seller Information

Seller Name

Street Address

City State ZIP Code Seller Phone Number

Payment Plan Provider Information

Payment Plan Provider Name

Street Address

City State ZIP Code

Vehicle Service Protection Agreement Information

Coverage Term (in months/miles)

Coverage Plan:

Platinum Gold Powertrain

Eligibility:

In Warranty Out of Warranty

•

In Warranty plan expiration is measured in time/miles from the Manufacturer’s Original In Service Date and zero (0) miles

Agreement Purchase Date Deductible

•

If no deductible is listed, the $0 deductible will apply

Agreement Retail Price $ Sales Tax (if applicable) $

Total Agreement Retail Price (Sales Tax (if applicable) + Agreement Retail Price) $

Light Duty Commercial Use Coverage

(Only available for: (i) passenger cars or sport utility vehicles; (ii) vehicles with less than 35,000 miles; and (iii) vehicles with one (1) ton or less capacity)

THE PURCHASE OF THIS VEHICLE SERVICE PROTECTION AGREEMENT IS OPTIONAL. NEITHER THE EXTENSION OF THE PAYMENT PLAN, THE

TERMS OF THE PAYMENT PLAN, NOR THE TERMS OF ANY MOTOR VEHICLE SALE OR LEASE MAY BE CONDITIONED UPON THE PURCHASE

OF THIS AGREEMENT. THIS AGREEMENT IS NOT AN INSURANCE CONTRACT. THIS IS NOT AN AUTOMOBILE LIABILITY OR PHYSICAL

DAMAGE INSURANCE POLICY. SEE IMPORTANT TERMS AND CONDITIONS ON THE FOLLOWING PAGES.

I (Customer), whose signature appears below, acknowledge that the information contained above is, to the best of my knowledge, true. I have read this Audi Pure

Protection Vehicle Service Protection Vehicle Service Contract (“Agreement”) in its entirety and I understand and agree to all of the provisions, terms, and conditions

contained herein, including the exclusions, cancellation and transfer sections. I agree to purchase this Agreement in exchange for payment of the Agreement Retail

Price shown above. I understand that this Agreement has been issued in accordance with the information contained on this Registration Page. I agree that the

Coverage Term begins to run on the Agreement Purchase Date, even though any components or parts covered by a manufacturer, supplier, or other warranty are NOT

covered by this Agreement until the expiration of the manufacturer’s, supplier’s, or other applicable warranty. I understand that my Agreement Term includes any

periods of applicable manufacturer’s warranties. I understand that prior authorization from the Administrator is required on repairs covered by this Agreement.

I further understand that any Mechanical Breakdown, loss, or damage that results from a

Pre-Existing Condition is not covered by this Agreement.

THE TERMS AND CONDITIONS CONTAINED HEREIN ARE THE FULL AND COMPLETE AGREEMENT BETWEEN THE PARTIES. NO ORAL REPRESENTATION OR

STATEMENT SHOULD BE RELIED UPON BY YOU.

WASHINGTON RESIDENTS ONLY: By initialing this box, I acknowledge that I have read, understand and agree to the terms and conditions

of this Agreement. I have reviewed with the Seller the sections of this Agreement titled: AGREEMENT COVERAGE, AGREEMENT COVERAGE

TERM, VEHICLE COVERED PARTS, EXCLUSIONS FROM COVERAGE, HOW TO FILE A CLAIM, YOUR RESPONSIBILITIES, DEDUCTIBLE AND UNCOVERED COSTS,

CANCELLATION, AND IMPLIED WARRANTY OF MERCHANTABILITY.

Nevada Residents Only: By initialing this box, You acknowledge that this Agreement contains an Arbitration provision, that You have read and

understand Section 11, Arbitration, and armatively agree to the terms contained therein.

Customer Signature ___________________________________________________________________________________________________ Date ______________________________________ Seller Signature ___________________________________________________________________________________________________________ Date ___________________________________

•

Out of Warranty plan expiration is measured in time/miles from the Agreement Purchase Date and the Current Odometer Reading

6/17

Distribution: Administrator, Seller, Payment Plan Provider, Customer

Audi Pure Protection Vehicle Service Protection Terms & Conditions

AUVSC-DM Rev 6/17

Page 2 of 17

1. Introduction and Parties

A. The vehicle service contract obligations arising out of

the Audi Pure Protection Vehicle Service Protection

Vehicle Service Contract (“Agreement”) are between

VWFS Protection Services, Inc., except in Florida where

the Obligor/Provider is VWFS Protection Services

FL, Inc., Florida License Number 29864, the service

contract Provider (hereinafter referred to as “Obligor,”

“Provider,” “We,” “Us,” and “Our”), and the Customer

whose information appears on the Registration Page

(hereinafter referred to as “Customer,” “You,” and “Your”).

We have appointed Safe-Guard Products International,

LLC (hereinafter referred to as “Administrator”) to

perform the administration for this Agreement, except

in Florida where We have appointed Safe-Guard Warranty

Corporation, Florida License Number 60126, as the

Administrator. For administration and claims assistance,

please contact the Administrator at 1-844-368-6416.

B. We, in return for payment of the Agreement Retail

Price, agree to cover the approved costs to repair, or to

reimburse You for the approved costs of parts and labor

(not to exceed the manufacturer’s suggested retail price

for part(s) and labor allowances as listed in a nationally

recognized parts and labor guide, such as Mitchell or

Alldata), to repair or replace a Covered Part due to a

Mechanical Breakdown, less the applicable deductible,

subject to the terms, conditions, and limitations herein.

C. The obligations arising out of the Emergency Roadside

Assistance services are between SafeRide Motor Club,

Inc. 13901 Midway Road, Suite 102-429, Dallas,

TX 75244-4388 and the Customer. You may contact

SafeRide Motor Club, Inc. at the above address, or please

call 1-877-219-9681.

2. Deﬁnitions

For the purpose of this Agreement, the following terms shall

mean:

Administrator means Safe-Guard Products International,

LLC, Two Concourse Parkway, Suite 500, Atlanta, GA 30328,

1-844-368-6416, except in Florida where the Administrator

is Safe-Guard Warranty Corporation, Florida License Number

60126.

Agreement means this Audi Pure Protection Vehicle Service

Protection vehicle service contract which You have purchased

Consequential Damage means an event or damage that

occurs separately as a consequence or result of the failure

of any part, such as loss of time or use, inconvenience,

commercial loss, personal injury or property damage.

Coverage Plan means the coverage plan You selected on the

Registration Page (Platinum, Gold, or Powertrain).

Covered Part means a component of the Covered Vehicle

which is covered by this Agreement under the coverage plan

You have selected, as described in Section 4, Agreement

Coverage.

Covered Vehicle means the vehicle which is covered by this

Agreement, as described on the Registration Page.

Current Odometer Reading means the number of miles

shown on the Covered Vehicle’s odometer on the Agreement

Purchase Date.

Customer, You, Your mean the individual described on the

Registration Page (the purchaser/lessee of the Covered

Vehicle) or the individual to whom this Agreement was

properly transferred.

Deductible means the amount You are required to pay, as

listed on the Registration Page, towards the repair cost of a

covered Mechanical Breakdown.

Incidental Damages means any damages or costs incurred

by You after a Mechanical Breakdown in an eort to avoid

additional loss.

In Warranty Eligibility means the Covered Vehicle has at

least one (1) day and one (1) mile of the manufacturer’s new

car limited warranty remaining on the Agreement Purchase

Date.

Light Duty Commercial Use means a company or pool vehicle

used for the following commercial purposes: business travel,

site inspection, light delivery, service or repair, and snow

removal, provided that the Covered Vehicle is equipped

for snow removal, as recommended by the manufacturer.

Light Duty Commercial Use is considered to be a Prohibited

Commercial Purpose, unless the Light Duty Commercial Use

box was selected on the Registration Page. If you selected the

Light Duty Commercial Use Coverage box on the Registration

Page, please see Section 3(B)(2), Light Duty Commercial Use

Coverage.

Manufacturer’s Original In-Service Date means the date on

which the Covered Vehicle was originally placed in service, as

described on the Registration Page.

Mechanical Breakdown means (i) the operational or

structural failure of a Covered Part due to a defect in

materials or workmanship or (ii) the failure of a Covered Part

due to a gradual reduction in operating performance as a

result of normal wear and tear, prior to the expiration of the

Agreement Term. A Covered Part has failed when it can no

longer perform the function for which it was designed solely

because of its condition, and not because of the action or

inaction of any non-covered parts.

Original Vehicle Dealer means the automotive dealership

that originally sold or leased the Covered Vehicle to the

Customer.

Out of Warranty Eligibility means the Covered Vehicle is

no longer covered by the manufacturer’s new car limited

warranty on the Agreement Purchase Date.

Payment Plan Provider means the entity through which

the purchase of this Agreement is ﬁnanced, as listed on the

Registration Page.

Permitted Commercial Purpose means a commercial

purpose which is commonly categorized as “professional.”

A Permitted Commercial Purpose is generally limited to

using the Covered Vehicle for transportation to and from

commercial work-related activities, including, but not limited

to: vehicles used by a single driver for sales/services (e.g. real

estate, cleaning services, home health/aide care services and

gardening) or light duty services (e.g. electrician, carpenter

and plumber). If you selected the Light Duty Commercial Use

Coverage box on the Registration Page, please see Section

3(B)(2), Light Duty Commercial Use Coverage.

Pre-Existing Condition means a condition that, within all

reasonable probability, existed in or on the Covered Vehicle

prior to the Agreement Purchase Date.

Prohibited Commercial Purpose means a commercial

purpose other than a Permitted Commercial Purpose.

A Prohibited Commercial Purpose generally involves

using the Covered Vehicle to perform commercial work-

Audi Pure Protection Vehicle Service Protection Terms & Conditions

AUVSC-DM Rev 6/17

Page 3 of 17

related functions, including, but not limited to: hauling,

construction work, principal o-road use, pickup and/or

delivery service, daily rentals, livery, carrying passenger for

hire (taxi, limousine, or shuttle services), ride share vehicles,

towing or road service operations, government/military

use, law enforcement, ﬁre, ambulance or other emergency

services, snowplowing, company pool use, or if the Covered

Vehicle is both registered/titled in a company’s name and

may be used by multiple drivers. If you selected the Light

Duty Commercial Use Coverage box on the Registration

Page, please see Section 3(B)(2), Light Duty Commercial Use

Coverage.

Registration Page means the ﬁrst page of this Agreement.

It lists information regarding You, the Covered Vehicle, the

Coverage Plan selected, and other pertinent information.

Seller means the person or entity described on the

Registration Page that sold this Agreement to the Customer.

Term means the length of time or the number of miles,

whichever occurs ﬁrst, for which this Agreement is in eect,

as shown on the Registration Page.

3. General Agreement Terms

A. Agreement Coverage Term

1. In Warranty Eligibility: For vehicles with In

Warranty Eligibility, coverage under this Agreement

begins on the Manufacturer’s Original In-Service

Date and at zero (0) miles on the odometer, and

will expire according to the Term listed in months/

miles, whichever occurs ﬁrst, as selected on the

Registration Page.

2. Out of Warranty Eligibility: For vehicles with

Out of Warranty Eligibility, coverage under this

Agreement begins on the Agreement Purchase Date

and at the Current Odometer Reading listed on the

Registration Page, and will expire according to the

Term in months/miles, whichever occurs ﬁrst, as

selected on the Registration Page.

B. Commercial Use

1. The Covered Vehicle may be used for any Permitted

Commercial Purpose. Light Duty Commercial

Use is considered to be a Prohibited Commercial

Purpose, unless the Light Duty Commercial Use

box was selected on the Registration Page. If You

selected the Light Duty Commercial Use box on the

Registration Page, the Covered Vehicle may be used

for any Light Duty Commercial Use, provided that

the Covered Vehicle is eligible for this coverage, as

described in Section 3(B)(2), Light Duty Commercial

Use Coverage, below. The Covered Vehicle may not

be used for any Prohibited Commercial Purpose.

2. LIGHT DUTY COMMERCIAL USE COVERAGE: In order

to qualify for Light Duty Commercial Use Coverage,

the Covered Vehicle must be a passenger car or sport

utility vehicle not exceeding one (1) ton capacity,

and must have a Current Odometer Reading of less

than thirty-ﬁve thousand (35,000) miles. Eligible

usage is limited to company or pool vehicles used

for business travel, site inspection, light delivery,

service or repair, and snow removal, provided that

the Covered Vehicle is equipped for snow removal,

as recommended by the manufacturer. Cab/chassis,

cutaways, stripped chassis, incomplete vehicles,

branded vehicles, and any vehicles exceeding one (1)

ton capacity are not eligible for coverage.

C. Payments

The repair facility should perform authorized repairs

covered under this Agreement without any charge

to You for such repairs. If the repair facility does

charge You for authorized repairs covered under this

Agreement, submit copies of all invoices and receipts

pertaining to the authorized repairs, along with a copy

of the Registration Page to: Administrator, Safe-Guard

Products International, LLC, Two Concourse Parkway,

Suite 500, Atlanta, GA 30328. The amount We will pay

for authorized repairs is limited to the reasonable and

customary charges for parts and labor necessary to

repair or replace the Covered Parts. These charges shall

not exceed the manufacturer’s suggested retail price

for parts and labor as listed in a nationally recognized

parts and labor guide, such as Mitchell or Alldata.

D. Our Options

Administrator will pay the repair facility directly, or

reimburse You for the repair or replacement of any

part covered by this Agreement. At Our discretion,

replacement parts utilized in covered repairs will

be genuine Audi new or remanufactured parts, Audi

approved parts, or like kind and quality parts.

E. Limits of Liability

For any one repair visit, all beneﬁts paid or payable

shall not exceed the actual cash value of the Covered

Vehicle at the instant prior to the most recent loss.

The aggregate total of all beneﬁts paid or payable

during the term of this Agreement shall not exceed the

price You paid for the Covered Vehicle. The payment or

reimbursement for repair or replacement of Covered

Parts and the beneﬁts stated under RENTAL CAR

COVERAGE, EMERGENCY ROADSIDE ASSISTANCE, and

TRIP INTERRUPTION BENEFIT, are the only remedies

available to You. We assume no other obligation or

responsibility with regard to the Covered Vehicle. We

neither assume, nor authorize anyone to assume for

Us, any additional liability.

F. Deductible and Uncovered Costs

For each repair visit to which You apply beneﬁts

hereunder, You will be responsible for the deductible

amount selected by You, as listed on the Registration

Page, and for any other costs not covered by this

Agreement. If no deductible is listed on the Registration

Page, the deductible will be $0. If the same Covered

Part previously repaired under this Agreement fails

again, the deductible will be waived.

G. Miscellaneous

1. If You have any questions regarding which Term/

Mileage or Coverage Plan has been purchased, You

should contact the Administrator.

2. This Agreement will be governed by the laws of the

state in which it was sold, unless state law requires

otherwise.

3. No amendment, supplement, or waiver of any

provision of this Agreement will be binding against

Us unless it is in writing and signed by one of the

Audi Pure Protection Vehicle Service Protection Terms & Conditions

AUVSC-DM Rev 6/17

Page 4 of 17

authorized representatives at Our home oce.

4. We may delegate the performance of Our duties

and obligations and assign Our rights and beneﬁts

hereunder, and if required by state law, We will

provide you with notice of the identity of the

delegate or assignee.

5. Our right to recover payment (subrogation): If We

make any payment under this Agreement and You

have a right to recover against another party, Your

rights shall become Our rights and You shall do

whatever is reasonably necessary to enable Us to

enforce these rights. We will not pay for a loss if You

impair Our rights to recover. Your rights to recover

from others may not be waived. Our subrogation

rights become eective after You are made whole.

6. Your help and cooperation is required if We ask You to

help Us enforce Your rights against any manufacturer

or repair facility who may be responsible to You for

the cost of repairs covered by this Agreement.

4. Agreement Coverage

In the event of a Mechanical Breakdown of a Covered Part, We

agree to cover the approved costs to repair or to reimburse

You for the approved costs of parts and labor (not to exceed

the manufacturer’s suggested retail price for part(s) and

labor allowances as listed in a nationally recognized parts and

labor guide, such as Mitchell or Alldata) to repair or replace

a Covered Part, less any applicable deductible, subject to the

terms, conditions, and limitations herein.

This Agreement may provide certain coverages which

may already be included in the applicable manufacturer’s

warranty. IF THE MECHANICAL BREAKDOWN, ROADSIDE

EVENT OR TRIP INTERRUPTION BENEFIT COVERED UNDER

THIS AGREEMENT IS ALSO COVERED UNDER ANY OTHER

WARRANTY, ROADSIDE ASSISTANCE PROGRAM, SERVICE

POLICY, RECALL, OR REPAIR ADJUSTMENT (“OTHER

COVERAGE”), AND IF SUCH OTHER COVERAGE IS LESS

THAN THE COVERAGE PROVIDED HEREUNDER, WE WILL

PAY THE DIFFERENCE, IF ANY, BETWEEN THE PAYMENTS

DUE UNDER THIS AGREEMENT AND THE PAYMENTS DUE

UNDER THE OTHER COVERAGE.

This Agreement is not an insurance policy, a warranty, or a

guarantee.

PLAN COVERAGE: There are three coverage plans (Powertrain,

Gold and Platinum) described in this Agreement. The coverage

plan that applies to the Covered Vehicle is determined by the

Coverage Plan You selected and purchased, which is identiﬁed

on the Registration Page.

A. Vehicle Covered Parts

POWERTRAIN COVERAGE PLAN (includes coverage only

for the following Covered Parts):

ENGINE: Engine block and cylinder heads and all

internally lubricated parts including pistons, piston

rings, pins and cylinder sleeves; crankshaft, pulley,

main bearings, caps and bolts; connecting rods, rod

bearings; camshaft(s), camshaft bearings, buttons

and plugs; timing gears and timing chain or belt and

tensioner; rocker arms, rocker arm pivots, shafts

and bushings; intake and exhaust valves, springs,

guides, adjusters, retainers and seats; pushrods and

lifters; intake manifold; exhaust manifolds; balance

shaft; water pump; fuel pump; thermostat; oil

pump, cover, gears, pressure relief valve and screen;

rotor housing, rotors, shims and silent shaft; all

internal fasteners, nuts and bolts; turbocharger/

supercharger assembly including boost valve and

wastegate; seals and gaskets. Oil pan; valve, timing

and side covers; thermostat housing; water pump

pulley; engine mounts; harmonic balancer; ﬂex

plate/ ﬂywheel and ring gear; engine oil cooler;

boost pressure control, recirculation and blow-o

valve; engine oil cooler hoses.

TRANSMISSION/TRANSAXLE/TRANSFER CASE:

Transmission/transaxle case and all internally

lubricated parts including ring and pinion gears;

oil pump, cover, gears, housing and vanes; torque

converter; valve body(s); throttle valve; valve pack;

governor, gear and cover; parking gear and pawl; roll

pins; sprags; sprockets; chain; springs; stator and

shaft; pressure regulator valve; pressure switches;

solenoids; bands; automatic transmission/transaxle

clutch, drums, pistons and steel plates; planetary and

sun gears; servos and rings; blockers; synchronizer

hubs and keys; bearings; bushings; supports and

shafts; control rings; yoke; extension housing;

speedometer drive gears; accumulators and rings;

adjusters; all internal fasteners, nuts and bolts; shift

cover and forks; separate bell housing; transfer case

and all internal parts contained within the transfer

case; seals and gaskets. Oil pan; detent cable; TVI/

throttle cable; vacuum modulator; transmission

mounts, transmission oil cooler; transmission

cooler hose. (STANDARD TRANSMISSION CLUTCH

ASSEMBLIES AND ALL COMPONENT PARTS ARE

NOT COVERED)

DRIVE AXLE: Dierential/axle housing(s) and all

internally lubricated parts including the axle ﬂange;

ring and pinion gear/carrier assembly; spider gears

and bearings; pins; retainers; limited slip clutches,

plates and springs; cover; seals and gaskets.

Constant velocity joints; slip joint; front wheel

drive axles/halfshafts and wheel bearings; u-joints;

couplings; ﬂex disc; prop shafts; center support

bearings.

HYBRID/ELECTRIC COMPONENTS: Hybrid electric

motor; hybrid electric motor clutch; hybrid electric

motor clutch actuator; hybrid electric transmission

oil pump (including control module); electric motor;

seals and gaskets; inverter/converter/transformer

units (including all internal components and cover);

continuously variable transmission (including all

internal components); power split device (including

all internal components); reduction/reducer box

(including all internal components).

Any part or component not listed above WILL

NOT be covered and is speciﬁcally excluded by the

Powertrain Coverage Plan, regardless of whether

the damage to the non-covered part is caused by a

Covered Part.

GOLD COVERAGE PLAN (includes POWERTRAIN

coverage, plus the following additional Covered Parts):

FRONT SUSPENSION: Upper and lower control

Audi Pure Protection Vehicle Service Protection Terms & Conditions

AUVSC-DM Rev 6/17

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arms, shafts and bushings; struts, shock absorbers,

housing and cartridge; spindle/steering knuckle and

spindle support. Wheel bearings; ball joints and

bushings; stabilizer bar, links and bushings; torsion

bar, mounts and bushings; track bar, links and

bushings; tension rods/radius arm and bushings. Coil

and leaf springs, seats and bushings, electronic level

control components including pump, accumulator,

lines and bags.

REAR SUSPENSION: Upper and lower control arms,

shafts and bushings; upper and lower ball joints;

struts, shock absorbers, housing and cartridge;

wheel bearings; spindle/steering knuckle and

spindle support; coil springs, seats and bushings,

track bars, links and bushings; electronic level

control components including pump, accumulator,

lines, bags; stabilizer bar, links and bushings.

CLIMATE CONTROL: Condenser; compressor;

evaporator; oriﬁce/expansion; seals and gaskets.

Accumulator; receiver drier; manual climate control

unit; clutch assembly including coil, disc and pulley;

control cables; cuto switch; serpentine belt

tensioner, bearing and pulley. Compressor mounting

brackets; idler pulley and bearings; air conditioning/

heater blower motor; pressure lines and hoses;

heater core.

FUEL: Fuel lines; fuel pressure regulator; level

sending unit; fuel injectors and seals; injection

pump; ESC systems; fuel injection control

components including mixture control processor,

throttle body assembly, cuto valve, fuel rail, fuel

distributor, trigger contacts, cold start valve, fuel

injection valve, fuel accumulator; tank; tank door

latch; tank ﬁller neck and o-ring.

ELECTRICAL: Alternator housing and all internal

parts including bearings, bushings, brushes,

rectiﬁer bridge, diodes, ﬁeld coil and rotor;

alternator mounting bracket; voltage regulator;

starter motor housing and all internal parts

including bushings, brushes, ﬁeld windings, starter

drive and solenoid. Front and rear wiper motor,

transmission and linkage; power window motor;

window regulators; power seat motor; steering

column multifunction switch and individual switches

for turn signal, headlamp, dimmer, wiper, washer

and speed control; mirror motor switch; brake

light switch; neutral safety switch; glove box light

switch; courtesy light switch; cooling fan relay; air

control solenoid; air regulator valve; I.A.C. motor;

electronic ignition module; ignition lock cylinder;

electronic instrument panel module; ignition coil;

engine distributor including shaft, gear, bushings

and modules; throttle position sensor; vehicle

speed sensor; M.A.P. sensor; knock sensor and

barometric pressure sensor. Cruise control module,

servo, cables and switches; instrument cluster

including speedometer, odometer, tachometer

and all gauges, warning indicators; alarm system

or electronic entry systems including remote entry

receiver, sender and module; door lock actuators;

mirror motor; power window switch; power lock

switch; rear window defogger; horn and relay;

convertible top motor; sunroof motor; electrical

headlamp motor; power trunk/hatch release motor,

switch and solenoid; power sliding door motor

and switch; engine and suspension electronic

control modules including body control module,

electronic control unit, powertrain control module,

transmission control module; electronic throttle

body/control module; crank angle sensor; camshaft

position sensor; throttle position motor; fuel pulse

dampener; wide open throttle switch; thermo time

switch; fuel pump relay; ride height sensor and relay;

oxygen (O2) sensor; mass air ﬂow sensor; manifold

dierential pressure sensor; coolant temperature

sensor; windshield washer pump; oil pressure

sending unit; temperature sending unit; manually-

operated switches.

HYBRID/ELECTRIC COMPONENTS: Hybrid high-

voltage battery (including protective box); hybrid

battery energy control module; hybrid battery

cooling system (including battery fans, housing,

and air induction vents); hybrid power electronics

(inverter and converter); hybrid high-voltage cables

(including connection boxes, safety plugs, and

pilot line cable system); hybrid electronic control

module (ECM); hybrid electric A/C compressor

(Touareg hybrid only); hybrid power steering system

(including pump and control module); hybrid/

electric hydraulic or electric regenerative braking

system; electric high-voltage battery; electric power

electronics (DC-to-DC converter and pulse inverter);

electric high-voltage air conditioning; electric high-

voltage heating; electric charger for high-voltage

battery; electric charging socket for high-voltage

battery; electric orange high-voltage cables and

connectors; seals and gaskets; motor/generator

belt tensioner; drive motor dampener.

Any part or component not listed above WILL NOT

be covered and is speciﬁcally excluded by the Gold

Coverage Plan, regardless of whether the damage

to the non-covered part is caused by a Covered

Part.

PLATINUM COVERAGE PLAN

Includes coverage for all Covered Parts listed under

the Powertrain and Gold coverage plans, plus ANY

OTHER MECHANICAL BREAKDOWN EXCEPT for

those items listed in the sections “Exclusions from

Coverage” (Section 5) and “Limits of Liability”

(Section 3(E)). All other terms and conditions of

this Agreement remain unchanged.

If a Covered Part causes damage to a non-covered

part or component, the repair or replacement costs

associated with the non-covered part or component

are covered under the Platinum Plan.

APPLICABLE TO POWERTRAIN, GOLD and PLATINUM

COVERAGE PLANS:

DIAGNOSTICS COVERAGE: We will pay for

reasonable, necessary and customary diagnostic

charges incurred in conjunction with a covered

repair, not to exceed the labor time listed in a

nationally recognized parts and labor guide, such

as Mitchell or Alldata. DIAGNOSTIC/TEARDOWN

Audi Pure Protection Vehicle Service Protection Terms & Conditions

AUVSC-DM Rev 6/17

Page 6 of 17

TIME WILL NOT BE PAID IF THE DIAGNOSIS

IDENTIFIES A MECHANICAL BREAKDOWN THAT IS

NOT COVERED UNDER THIS AGREEMENT OR FOR

THOSE CONDITIONS WHERE THE PROPER REPAIR

IS READILY APPARENT TO THE NORMAL SENSES

OF SIGHT, TOUCH, SMELL AND/OR SOUND.

FLUID COVERAGE: We will pay for replacement of

necessary ﬂuid, oil, grease, lubricant and approved

A/C refrigerant that must be replaced in conjunction

with a covered repair. THIS COVERAGE DOES NOT

APPLY TO SHOP SUPPLIES.

B. Rental Car Coverage (included with Powertrain, Gold

and Platinum coverage plans)

You will be allowed up to thirty-ﬁve ($35) dollars per day

for a maximum of ten (10) days for car rental expenses

incurred, if required due to a covered Mechanical

Breakdown. You are responsible for obtaining the rental

car, and rental car expenses incurred must be from a

licensed rental car agency or authorized dealer. We will

then reimburse You or, if possible, the authorized dealer.

RENTAL CAR REIMBURSEMENT IS NOT PROVIDED

FOR SHOP SCHEDULING OR WORK NOT COVERED

BY THIS AGREEMENT. YOU MUST RECEIVE PRIOR

AUTHORIZATION FOR RENTAL EXPENSES. RENTAL

REIMBURSEMENT IS LIMITED TO DOWNTIME REPAIRS

AND ENDS ON THE DATE OF REPAIR COMPLETION.

C. Emergency Roadside Assistance (included with

Powertrain, Gold and Platinum coverage plans)

Emergency Roadside Assistance is available on a “sign

& drive” basis up to one hundred ($100) dollars per

occurrence throughout the United States and Canada 24

hours a day, 365 days a year. For prompt service, simply

call 1-877-219-9681 for any of these beneﬁts:

• Towing Assistance — When towing is necessary, as a

result of a mechanical breakdown, the Covered Vehicle

will be towed to the nearest registered service facility

or location of Your choice, up to the beneﬁt limit of

one hundred ($100) dollars per occurrence.

• Battery Service — If a battery failure occurs, a jump

start will be applied to start the Covered Vehicle.

• Flat Tire Assistance — Service consists of the removal

of the ﬂat tire and its replacement with the Covered

Vehicle’s spare tire.

• Fuel — Up to three (3) times per calendar year, an

emergency supply of up to three (3) gallons of fuel will

be delivered at no additional cost.

• Oil, Fluid, and Water Delivery Service — An emergency

supply of oil, ﬂuid or water will be delivered if You are

in immediate need. Payment for these ﬂuids is Your

responsibility, due upon delivery.

• Lockout Assistance — If Your keys are locked inside the

Covered Vehicle, assistance will be provided in gaining

entry to the Covered Vehicle.

“Sign & drive” means You incur no out-of-pocket

expense. Emergency Roadside Assistance beneﬁt limits

are available up to a maximum of one hundred ($100)

dollars per incident during the Agreement Term. All

service fees exceeding this maximum beneﬁt are Your

responsibility. Only service requests provided through

the phone number listed below will be honored. Services

are not available in areas where state providers are

exclusively utilized. For service please call 1-877-219-

9681. When calling for service, please be prepared

to provide Your name (as listed on the Registration

Page) and the last 7 of the VIN (Vehicle Identiﬁcation

Number) of the Covered Vehicle. The VIN is located on

the Registration Page, on Your Auto Insurance card,

inside the driver’s side door, or on the lower part of the

dash board on the driver’s side of the Covered Vehicle.

Emergency Roadside Assistance Exclusions: Expenses

for mechanical breakdowns caused by collision, ﬁre,

electric ﬁre or meltdown, theft, freezing, vandalism,

riot, explosion, lightning, earthquake, wind storm,

hail, water, ﬂood or acts of the public enemy or any

government authority, or for any hazard insurable

under standard physical damage insurance policies,

whether or not such insurance is in force for the Covered

Vehicle.

D. Trip Interruption Beneﬁt (included with Powertrain,

Gold and Platinum coverage plans)

The Trip Interruption Beneﬁt is not available to

residents of New York.

If the Covered Vehicle suers a mechanical breakdown,

and is one hundred (100) miles or more away from Your

residence, and the repair is delayed overnight due to

the unavailability of required parts, You may qualify for

reimbursement up to the one thousand ($1,000) dollar

maximum (two hundred ($200) dollars per day for up to

ﬁve (5) days) for emergency travel expenses incurred.

You may be reimbursed for one or more of the expenses

listed if incurred within three (3) days (seventy-two (72)

hours) following the disablement. Reimbursable charges

include lodging, meals, and transportation, including

airline and car rentals, incurred in the vicinity where the

disablement occurred. For reimbursement of expenses,

please forward a copy of all paid receipts to SafeRide

Motor Club, Inc. at 13901 Midway Road, Suite 102-

429, Dallas, TX 75244-4388. This information must be

forwarded within sixty (60) days of the disablement. You

must provide Your name, a copy of this Agreement, and

Your complete address and phone number.

Trip Interruption Beneﬁt Exclusions: Expenses for

mechanical breakdowns, expenses incurred due to theft

of the Covered Vehicle, expenses incurred outside of the

72-hour time limit, meals and lodging not purchased

in the vicinity of where the Covered Vehicle is repaired

or purchases from a provider not customarily in the

business of selling such services, expenses incurred in

the name of someone other than You or Your spouse,

telephone calls, photocopying fees, and expenses not

speciﬁcally identiﬁed above as covered.

5. Exclusions from Coverage

THIS AGREEMENT WILL NOT PAY OR REIMBURSE YOU FOR:

A. ANY LOSS, DAMAGE OR EXPENSE CAUSED BY

ACCIDENTS, ANY ALTERATIONS OR ADDITIONS TO THE

COVERED VEHICLE OR THE PART, USE OF OVERSIZED

OR UNDERSIZED TIRES OR WHEELS, ALTERATIONS

OR ADDITIONS TO THE COVERED VEHICLE NOT

AUTHORIZED BY ITS MANUFACTURER, ANY NON-

MANUFACTURER/NON-FACTORY INSTALLED PARTS,

THE FAILURE OF ANY PART NOT COVERED BY THIS

AGREEMENT, ACCIDENTAL LOSS;

B. ANY LOSS, DAMAGE OR EXPENSE ASSOCIATED

WITH ANY INSTALLED AFTERMARKET PRODUCTS OR

DEVICES NOT APPROVED BY THE COVERED VEHICLE’S

MANUFACTURER;

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C. ANY MECHANICAL BREAKDOWN CAUSED BY

ACCIDENTS, COLLISION, UPSET DAMAGE, FALLING

OBJECTS, THEFT, LARCENY, EXPLOSION, LIGHTNING,

EARTHQUAKES, FIRE, WINDSTORMS, HAIL, WATER,

FLOODS, SUBFREEZING TEMPERATURE, MALICIOUS

MISCHIEF, VANDALISM, CIVIL COMMOTION, RIOTS,

WARS, TERRORISM, CIVIL UNREST;

D. THAT PORTION OF THE COST TO REPAIR OR REPLACE

A COVERED PART COVERED BY ANY MANUFACTURER

WARRANTY, OR ANY OTHER COVERAGE OR OTHER

REASON THAT THE MANUFACTURER, IMPORTER,

DISTRIBUTOR, SELLER OR REPAIRER OF THE COVERED

VEHICLE WILL REPAIR OR REPLACE THE PART AT ITS

EXPENSE OR AT A REDUCED COST;

E. ANY INVOICE PRESENTED TO US OR ADMINISTRATOR

FOR PAYMENT FOR SERVICES NOT PERFORMED AS

DESCRIBED AT THE TIME OF AUTHORIZATION;

F. ANY CLAIM IF THE COVERED VEHICLE’S ODOMETER,

SINCE THE AGREEMENT PURCHASE DATE, HAS BEEN

ALTERED, DISCONNECTED, IS INOPERABLE, OR

ACTUAL MILEAGE CANNOT BE DOCUMENTED, OR

REASONABLY BE ESTIMATED;

G. ANY CLAIM IF THE COVERED VEHICLE IS USED FOR

COMPETITIVE DRIVING OR RACING, OR FOR A

PROHIBITED COMMERCIAL PURPOSE, UNLESS YOU

HAVE SELECTED THE LIGHT DUTY COMMERCIAL USE

COVERAGE ON THE REGISTRATION PAGE, AND THE

COVERED VEHICLE QUALIFIES FOR SUCH COVERAGE,

IN WHICH CASE THE COVERED VEHICLE IS ELIGIBLE

FOR THE USES DESCRIBED IN SECTION 3(B)(2), LIGHT

DUTY COMMERCIAL USE COVERAGE;

H. ANY MECHANICAL BREAKDOWN CAUSED BY MISUSE,

ABUSE, NEGLIGENCE, IMPROPER TOWING, LACK OF

MAINTENANCE OF THE FAILED COVERED PART (IF

LACK OF MAINTENANCE CAUSED OR CONTRIBUTED TO

THE MECHANICAL BREAKDOWN);

I. ANY MECHANICAL BREAKDOWN CAUSED BY

CONTAMINATION, OVERHEATING, LACK OF COOLANT

OR LUBRICANTS, LACK OF OIL VISCOSITY, SLUDGE,

RESTRICTED OIL FLOW, SALT, RUST AND RUST

DAMAGE, ENVIRONMENTAL DAMAGE, CHEMICALS;

J. THE NEED TO REPAIR OR REPLACE A COVERED PART

ARISING OR RESULTING FROM THE USE OF THE

COVERED VEHICLE OUTSIDE OF THE UNITED STATES,

ITS TERRITORIES OR CANADA;

K. HAZARDOUS WASTE DISPOSAL CHARGES,

ENVIRONMENTAL FEES, STORAGE OR FREIGHT

CHARGES, ADJUSTMENTS, SHOP SUPPLIES, CORE

CHARGES, AND CORRECTION OF RATTLES/SQUEAKS/

WIND NOISE/ ODORS/WATER LEAKS;

L. ANY CONSEQUENTIAL (INCLUDING, BUT NOT LIMITED

TO, FIRE DAMAGE), SECONDARY DAMAGES OR

UNREASONABLE COSTS THAT YOU MAY SUFFER AS A

RESULT OF THE NEED TO REPAIR OR REPLACE A PART;

M. ANY FAILURE OR DAMAGE TO A COVERED PART CAUSED

BY THE FAILURE OF A NON-COVERED PART;

N. LIABILITY FOR DAMAGE TO PROPERTY, INJURY TO OR

DEATH OF ANY PERSON ARISING OUT OF THE OPERATION,

MAINTENANCE OR USE OF THE COVERED VEHICLE

WHETHER OR NOT RELATED TO THE COVERED PARTS;

O. UNDER POWERTRAIN AND GOLD COVERAGES, ANY

PART THAT IS NOT SPECIFICALLY LISTED AS COVERED

UNDER THE COVERAGE SELECTED;

P. UNDER PLATINUM COVERAGE, ANY OF THE FOLLOWING

PARTS AND/OR SERVICES: FRICTION CLUTCH DISC,

PRESSURE PLATE AND CLUTCH RELEASE BEARING,

HINGES, GLASS, GLASS FRAMEWORK AND FASTENING

ADHESIVES, LENSES, SEALED BEAMS, BODY PARTS

AND/OR PANELS, ALIGNMENT OF BODY PARTS,

FLEXIBLE BODY PARTS, STRUCTURAL FRAMEWORK,

CONVERTIBLE TOP FRAMEWORK, STRUCTURAL WELDS,

REMOVABLE HARDTOP ASSEMBLIES, BUMPERS, TRIM,

MOLDINGS, DOOR PANELS, DOOR HANDLES, DOOR

LOCK CYLINDERS (OTHER THAN IGNITION LOCK

CYLINDERS), TIRES, WHEELS, WHEEL RIMS, WHEEL

COVERS, WHEEL BALANCING, WHEEL ALIGNMENT

(UNLESS THE WHEEL ALIGNMENT IS REQUIRED FOR

THE REPAIR OF A COVERED PART), BATTERIES (EXCEPT

FOR HYBRID/ELECTRIC BATTERIES), WIPER BLADES,

BRAKE PADS AND ROTORS, LIGHTS, FUSES, BULBS,

FILTERS, LUBRICANTS, OR FLUIDS NOT REPLACED

IN CONJUNCTION WITH A COVERED REPAIR,

UPHOLSTERY, VINYL AND CONVERTIBLE TOPS, PAINT,

BRIGHT METAL, SHEET METAL, FREEZE PLUGS, HEATER

AND RADIATOR HOSES, EXHAUST SYSTEM, CATALYTIC

CONVERTER;

Q. HYBRID/ELECTRIC VEHICLE EXCLUSIONS: DAMAGE

OR MALFUNCTIONS CAUSED BY IMPROPER CHARGING

OF THE HIGH-VOLTAGE SYSTEM; DAMAGE OR

MALFUNCTIONS CAUSED BY IMPROPER STORAGE OR

HANDLING OF THE HIGH-VOLTAGE COVERED VEHICLE,

INCLUDING, BUT NOT LIMITED TO PARKING THE

COVERED VEHICLE FOR MORE THAN TWENTY-FOUR

(24) HOURS WHEN THE AMBIENT TEMPERATURE IS

HIGHER THAN ONE HUNDRED EIGHTEEN (118°F)

DEGREES FAHRENHEIT; DAMAGE OR MALFUNCTIONS

CAUSED BY OPERATION OF THE HIGH-VOLTAGE

VEHICLE IN AREAS FLOODED WITH WATER HIGHER

THAN THE BOTTOM OF THE COVERED VEHICLE’S BODY.

R. ANY HOSES AND BELTS NOT SPECIFICALLY LISTED AS

COVERED IN SECTION 4, AGREEMENT COVERAGE.

S. ANY REPAIRS OF VALVES AND/OR RINGS FOR THE

PURPOSE OF RAISING THE ENGINE’S COMPRESSION

IF A MECHANICAL BREAKDOWN/FAILURE HAS NOT

OCCURRED;

T. ANY MAINTENANCE ON THE COVERED VEHICLE;

U. ANY PERSONAL EXPENSES (EXCEPT WHERE NOTED

UNDER THE TRIP INTERRUPTION BENEFIT) ARISING

BECAUSE THE COVERED VEHICLE IS NOT AVAILABLE

FOR YOU TO USE;

V. DAMAGES CAUSED TO YOUR ENGINE RESULTING FROM

THE INGESTION OF WATER THROUGH THE ENGINE AIR

INTAKE SYSTEM (COMMONLY REFERRED TO AS WATER

INGESTION);

ANY MECHANICAL BREAKDOWN, LOSS,

DAMAGE OR EXPENSE THAT RESULTS

FROM A CONDITION EXISTING ON OR

PRIOR TO THE AGREEMENT PURCHASE

DATE (PRE-EXISTING CONDITION).

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6. How to File a Claim

When repairs are required, if possible, return the Covered

Vehicle to any Audi dealer. If You cannot return the Covered

Vehicle to an Audi dealer, You must call the Administrator

at 1-844-368-6416 during normal working hours to receive

instructions. If You do not follow Our instructions, We are

not obligated to reimburse You for the cost of any repairs.

Authorization must be obtained from the Administrator

prior to having the Covered Vehicle repaired. We reserve

the right to inspect any vehicle before authorization of any

repairs. Please note that hybrid components can only be

serviced by a certiﬁed Audi Hybrid Specialist. High-voltage

components can only be serviced by a certiﬁed Audi High-

Voltage Specialist. In order to make a claim under this

Agreement, You must:

A. Provide “teardown authorization” when requested

by Us or Administrator, so that the repair facility can

provide an accurate diagnosis and estimate of repairs;

B. In the event that a Mechanical Breakdown of a Covered

Part occurs when the Administrator’s oce is closed

and emergency repairs are necessary, You may follow

the claim procedures and commence emergency

repairs without securing the Administrator’s prior

authorization. However, You or the authorized service

representative must notify the Administrator of the

repairs on the next business day. You must submit

written information and documentation concerning

the Mechanical Breakdown and repairs no later than

thirty (30) days after the Mechanical Breakdown

occurs. Reimbursement of emergency repairs will be

subject to all terms and conditions of this Agreement

and nothing herein authorizes repairs not otherwise

covered. Emergency repairs are those required because

the Covered Vehicle was inoperable or unsafe to drive.

Parts must be available for inspection when the

Administrator’s oce reopens;

C. Submit a claim for reimbursement to the Administrator

with all required documents within thirty (30) days of

authorization; and

D. Retain all replaced parts until Your claim is settled,

as You may be required to submit these parts for

inspection.

7. Your Responsibilities

A. Have the Covered Vehicle serviced according to

the maintenance schedule provided in the Vehicle

Manufacturer’s Owner’s Manual. You must keep original

copies of all repair orders, invoices, and receipts from the

performed services and maintenance, and, if requested,

present the originals to the Administrator; and

B. Use all means to protect the Covered Vehicle from

further damage in the event of a Mechanical Breakdown.

Without limiting this general rule, speciﬁcally, You

must stop the Covered Vehicle immediately and have it

repaired before driving it further.

Failure to comply with the responsibilities listed in this

Section 7, Your Responsibilities, and Section 6, How to File a

Claim, may result in the denial of Your claim. If You have any

questions, please contact the Administrator.

8. Transfer

This Agreement is transferable to a private party (not including

dealerships) within thirty (30) days of the Covered Vehicle’s

resale or lease assumption, subject to a ﬁfty ($50) dollar

transfer fee. To transfer this Agreement, please submit Your

request in writing using a transfer form, along with a copy of

the Registration Page, the document demonstrating the sale

of the Covered Vehicle or lease assumption by a third party, and

a check for ﬁfty ($50) dollars to Administrator at 860 Johnson

Ferry Road NE, Suite 140372, Atlanta, GA 30342. The check for

the transfer fee must be made payable to VWFS Protection

Services, Inc. You may obtain a copy of the transfer form by

contacting Administrator. This Agreement is not transferable

to another vehicle or to a dealership via sale or trade-in.

9. Cancellation

A. Cancellation by You

You may cancel this Agreement at any time. To cancel

this Agreement, You must provide the Administrator

with written notice of Your request to cancel. A copy of

Your Agreement and a current mileage statement must

be included with Your written request for cancellation.

The eective date of such cancellation is the date such

written notice and all required documents are received

by Administrator.

B. How Refunds are Calculated

This Agreement may be canceled for a full refund of the

Agreement Retail Price within thirty (30) days of the

Agreement Purchase Date, if no claim has been paid.

If canceled after thirty (30) days, or if a claim was paid

during the ﬁrst thirty (30) days, a pro-rata refund will

be calculated based upon the greater of time or mileage

expired from the Agreement Purchase Date and the

Current Odometer Reading, less any claims paid, and

less a ﬁfty ($50) dollar processing fee, unless otherwise

required by applicable law (see Section 12, State-Speciﬁc

Amendments). If this Agreement was provided at no

cost, You are not entitled to a refund.

C. Cancellation by Us

We cannot cancel this Agreement except for material

misrepresentation, fraud, a substantial breach of

Your contractual duties under this Agreement, or non-

payment of the Agreement Retail Price, in which case

You will be notiﬁed of the reason for cancellation and

the eective date of cancellation by certiﬁed mail prior

to the eective date of cancellation. If We cancel this

Agreement, We will return one hundred (100%) percent

of the unearned pro-rata Agreement Retail Price, less

any claims paid.

D. Refunds to Payment Plan Provider

If this Agreement was purchased pursuant to a

payment plan, any refund due under this Agreement

will be made payable to the Payment Plan Provider

listed on the Registration Page unless You provide Us

with written documentation from the Payment Plan

Provider stating that the Agreement Retail Price listed

on the Registration Page has been paid in full. If the

cancellation of this Agreement occurs as a result of a

default under Your payment plan, or the repossession of

the Covered Vehicle, any refund due may be paid directly

to the Payment Plan Provider.

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Page 9 of 17

10. Settlement

In the states of Arizona, Arkansas, Connecticut, Georgia,

Hawaii, Idaho, Illinois, Louisiana, Maine, Maryland,

Mississippi, Missouri, Montana, Nebraska, New Jersey, New

York, North Dakota, Oklahoma, Oregon, Texas, Vermont,

Virginia, Washington, and Wyoming, Our obligations under

this Agreement are guaranteed under a service contract

reimbursement policy issued by Virginia Surety Company,

Inc., 175 West Jackson Blvd., Chicago, Illinois 60604,

1-800-209-6206. If We fail to pay any valid claim under

this Agreement within sixty (60) days after proof of loss

has been ﬁled, or We cease to do business or go bankrupt,

You may make a direct claim under Our service contract

reimbursement insurance policy.

In all other states, Our obligations under this Agreement

are backed by the full faith and credit of VWFS Protection

Services, Inc., and are not guaranteed under a service

contract reimbursement insurance policy.

11. Arbitration

You agree that all individual claims or disputes arising from

or relating to this Agreement, whether in contract, tort,

pursuant to statute, regulation, ordinance or in equity or

otherwise and whether Your dispute is with Administrator,

Provider/Obligor, Seller, or the insurer listed in Section

10, Settlement, will be settled by impartial arbitration.

To initiate arbitration, You must notify Administrator in

writing of Your desire to submit your issue to arbitration.

You are responsible for providing Administrator with at

least three (3) proposed arbitrators. Administrator has

the right to question the proposed arbitrators to conﬁrm

neutrality and select any of the three to act as the Arbitrator.

If Administrator demonstrates that none of the three

proposed arbitrators are neutral, You may be asked to proer

additional arbitrators until one is selected. The Arbitrator

is responsible for setting the ground rules and procedures

for the arbitration. You agree to abide by the arbitrator’s

decision and share the cost of arbitration equally, unless the

Arbitrator directs otherwise. If this section conﬂicts with the

statutory or regulatory arbitration provision in the state in

which this Agreement was purchased, the state’s arbitration

rules will govern.

ADMINISTRATOR WILL INVESTIGATE AND PROSECUTE ANY

SUSPECTED FRAUDULENT CLAIMS TO THE FULLEST EXTENT OF

THE LAW. ADMINISTRATOR WILL CANCEL ANY AGREEMENT

THAT WAS SECURED BY THE CUSTOMER VIA FRAUDULENT OR

MISREPRESENTATIVE STATEMENTS OR ACTIONS.

12. State-Speciﬁc Amendments

ALABAMA

1. Section 9(B), Cancellation — How Refunds are

Calculated, is replaced in its entirety by the following:

The Agreement may be canceled for a full refund of

the Agreement Retail Price, less any claims paid within

thirty (30) days of the Agreement Purchase Date

(“Free Look Period”). A ten (10%) percent penalty per

month will be applied to any refund for an Agreement

canceled during the Free Look Period that is not paid

or credited within forty-ﬁve (45) days of Our receipt of

Your written request to cancel the Agreement. After

thirty (30) days, a pro-rata refund will be calculated

based upon the greater of the time or mileage expired

from the Agreement Purchase Date and the Current

Odometer Reading, less claims paid, and less a twenty-

ﬁve ($25) dollar processing fee.

2. Section 9(C), Cancellation by Us, is amended to include

the following: If We cancel this Agreement for any

reason other than non-payment of the Agreement

Retail Price or misrepresentation at the time of sale,

You will be notiﬁed of the reason for cancellation by

certiﬁed mail at least ﬁve (5) days prior to the eective

date of cancellation.

ALASKA

1. Section 9(B), Cancellation — How Refunds are

Calculated, is replaced in its entirety by the following:

The Agreement may be canceled for a full refund of the

Agreement Retail Price within thirty (30) days of the

Agreement Purchase Date (“Free Look Period”). After

thirty (30) days, or if a claim was made during the ﬁrst

thirty (30) days, a pro-rata refund will be calculated

based upon the greater of the time or mileage expired

from the Agreement Purchase Date and the Current

Odometer Reading, less claims paid, less a processing

fee in the amount of ﬁfty ($50) dollars or seven and a

half (7.5%) percent of the unearned Agreement Retail

Price, whichever is less. A penalty in the amount of

ten (10%) percent of the Agreement Retail Price per

month will be applied to any refund for a canceled

Agreement that is not paid or credited within forty-

ﬁve (45) days of Our receipt of Your written request to

cancel the Agreement.

2. Section 9(C), Cancellation by Us, is replaced in its

entirety by the following: We cannot cancel the

Agreement except for material misrepresentation

or fraud at the time of sale, or non-payment of the

Agreement Retail Price, in which case You will be

notiﬁed of the reason for cancellation by certiﬁed

mail at least ﬁve (5) days prior to the eective date of

cancellation. If We cancel the Agreement for any other

reason than for non-payment of the Agreement Retail

Price, We will return one hundred (100%) percent of the

unearned pro-rata Agreement Retail Price, less claims

paid. A penalty in the amount of ten (10%) percent of

the Agreement Retail Price per month will be applied

to any refund for a canceled Agreement that is not paid

or credited within forty-ﬁve (45) days of Our receipt of

Your written request to cancel the Agreement.

3. Section 2, Deﬁnitions — Prohibited Commercial

Purpose, is amended to include the following wording:

Snowplowing is not excluded so long as the Covered

Vehicle is properly equipped for such use and is only

being used as such for personal (non-commercial) use.

ARIZONA

1. Section 9(B), Cancellation — How Refunds are

Calculated, is replaced in its entirety by the following:

The Agreement may be canceled within thirty (30)

days of the Agreement Purchase Date for a full refund

of the Agreement Retail Price. After thirty (30) days,

a pro-rata refund will be calculated based upon

the greater of the time or mileage expired from the

Agreement Purchase Date and the Current Odometer

Reading, less a thirty-ﬁve ($35) dollar processing fee.

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Page 10 of 17

2. Section 9(C), Cancellation — Cancellation by Us, is

amended to include the following language: We

may only void the Agreement or deny claims for

misuse, fraud, or misrepresentation if those acts are

committed by You or Your authorized representative.

If We cancel the Agreement, We will mail You written

notice at least thirty (30) days prior to cancellation.

3. Section 11, Arbitration, is amended to add the

following: Arizona Service Contract Holders may

ﬁle with the Director of the Arizona Department

of Insurance for relief of any complaint under the

provisions of A.R.S. §§ 20-1095.04 AND/OR 20-

1095.09.

4. The Agreement will not be canceled or voided by

the Provider or its representatives for Pre-Existing

Conditions.

ARKANSAS

1. Section 9(B), Cancellation — How Refunds are

Calculated, is replaced in its entirety by the following:

The Agreement may be canceled within thirty (30)

days of the Agreement Purchase Date for a full refund

of the Agreement Retail Price, less a processing fee

in the amount of ﬁfty ($50) dollars. After thirty (30)

days, or if a claim was made during the ﬁrst thirty (30)

days, a pro-rata refund will be calculated based upon

the greater of the time or mileage expired from the

Agreement Purchase Date and the Current Odometer

Reading, less claims paid, less a ﬁfty ($50) dollar

processing fee.

CONNECTICUT

1. If You are unable to resolve any disputes arising

under this Agreement, You may ﬁle a formal written

complaint with the Consumer Aairs Division of the

Connecticut Insurance Department at PO Box 816,

Hartford, CT 06142-0816. You are entitled to utilize

the Insurance Commissioner’s arbitration process to

settle any disputes arising under this Agreement.

2. If the Term of this Agreement is less than one (1) year,

the Term will be automatically extended while any

covered repairs are being performed and the Covered

Vehicle is in the custody of a repair facility.

3. Section 9, Cancellation, is amended to include the

following: You may cancel this Agreement if the

Covered Vehicle is returned, sold, lost, stolen or

destroyed.

4. Section 11, Arbitration, is amended by the following:

The State of Connecticut has established an arbitration

process to settle disputes between You and Us

arising from extended warranty contracts. A written

complaint may be mailed to: State of Connecticut,

Insurance Department, P.O. Box 816, Hartford, CT

06142-0816, Attention: Consumer Aairs. The

written complaint must contain a description of the

dispute, the purchase price of the product, the cost of

repair of the product, and a copy of the Agreement.

5. Section 10, Settlement, is amended to include the

following: To make a direct claim under Our service

contract reimbursement insurance policy, You may

contact Virginia Surety Company, Inc. by mail at 175

West Jackson Blvd., Chicago, Illinois 60604 or by

phone at 1-800-209-6206.

FLORIDA

1. The Obligor of this Agreement is VWFS Protection

Services FL, Inc., 2200 Ferdinand Porsche Drive,

Herndon, VA 20171, Florida License Number 29864.

Safe-Guard Warranty Corporation’s (Administrator)

Florida License Number is 60126, located at Two

Concourse Parkway, Suite 500, Atlanta, GA 30328.

2. Sections 9(B) and 9(C), Cancellation — How Refunds

are Calculated and Cancellation — Cancellation by Us,

are replaced in their entirety by the following: The

Agreement may be canceled for a full refund of the

Agreement Retail Price, less any claims paid, within

sixty (60) days of the Agreement Purchase Date, less

a processing fee in the amount of the lesser of (a) ﬁve

(5%) percent of the Agreement Retail Price or (b) ﬁfty

($50) dollars. After sixty (60) days, a pro-rata refund

will be calculated based upon the greater of the time

or mileage expired from the Agreement Purchase Date

and the Current Odometer Reading, less any claims

paid, less a processing fee in the amount of the lesser of

(a) ten (10%) percent of the pro-rata refund amount of

(b) ﬁfty ($50) dollars. We may cancel the Agreement:

(1) If there has been a material misrepresentation

or fraud; or (2) If You have failed to maintain the

Vehicle as prescribed by the manufacturer; or (3) If

the odometer has been tampered with or disabled and

You have ﬁled to repair the odometer; or (4) For non-

payment of the Agreement Retail Price by You. If We

cancel this Agreement, We will provide You notice of

cancellation by certiﬁed mail at least thirty (30) days

prior to the eective date of cancellation. If We cancel

the Agreement, We will return one hundred (100%)

percent of the unearned pro-rata Agreement Retail

Price based upon the greater of the time or mileage

expired from the Agreement Purchase Date and the

Current Odometer Reading, less any claims paid.

3. Section 6, How to File a Claim, is amended by the

following: Submit a claim for reimbursement to Us

along with all required documents within ninety (90)

days from the date the damage occurs.

4. Section 11, Arbitration, is replaced in its entirety

by the following: The parties may agree that all

individual claims or disputes arising from or relating

to this Agreement, whether in contract, tort, pursuant

to statute, regulation, ordinance or in equity or

otherwise and whether Your dispute is with Obligor,

the Seller, or the Insurance Company listed in the

Settlement section, will be settled by impartial

arbitration. To initiate arbitration, You must notify

Administrator in writing of Your desire to submit Your

issue to arbitration. You are responsible for providing

Administrator with at least three (3) proposed

arbitrators. Administrator has the right to question

the proposed arbitrators to conﬁrm neutrality and

select any of the three (3) to act as the Arbitrator. If

Administrator demonstrates that none of the three

(3) proposed arbitrators are neutral, You may be

asked to proer additional arbitrators until one (1)

is selected. The Arbitrator is responsible for setting

the ground rules and procedures for the arbitration.

The Arbitrator’s decision is non-binding unless the

parties agree otherwise. The parties will share the cost

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of arbitration equally, unless the Arbitrator directs

otherwise.

5. The rate charged for this service agreement is not

subject to regulation by the Department of Financial

Services — Oce of Insurance Regulation.

6. Section 8, Transfer, is amended by the following: The

reference to a ﬁfty ($50) dollar transfer fee is deleted

and is replaced with a forty ($40) dollar transfer fee.

GEORGIA

1. Section 5, Exclusions from Coverage, is amended to

include:

a. Item A is amended to include the text “MADE BY

YOU OR WITH YOUR KNOWLEDGE.”

b. Item F is amended to include the text “KNOWN

TO YOU.”

c. Item I — any reference to “SLUDGE” within this

item is deleted in its entirety.

d. Item W is amended to include the text “KNOWN

TO YOU.”

2. Section 11, Arbitration, is deleted in its entirety.

3. Sections 9(B) and 9(C), Cancellation — How Refunds

are Calculated and Cancellation — Cancellation by

Us, are replaced in their entirety by the following:

The Agreement may be canceled at any time. If You

cancel the Agreement, You will receive one hundred

(100%) percent of the unearned pro-rata portion of

the Agreement Retail Price calculated based upon

the greater of the time or mileage expired from the

Agreement Purchase Date and the Current Odometer

Reading, less a processing fee in the amount of ﬁfty

($50) dollars or ten (10%) percent of the unearned

pro-rata Agreement Retail Price, whichever is less.

We cannot cancel the Agreement except for material

misrepresentation or fraud at the time of sale, or non-

payment of the Agreement Retail Price, in which case

You will be notiﬁed by certiﬁed mail at least ten (10)

days prior to the eective date of cancellation if You do

not pay the Agreement Retail Price, or at least thirty (30)

days prior to the eective date of cancellation for fraud

or misrepresentation. If We cancel the Agreement,

We will return one hundred (100%) percent of the

unearned pro-rata Agreement Retail Price.

4. Section 9(D), Cancellation, is replaced in its entirety by

the following: Any refund due under this Agreement

will be made payable to the Payment Plan Provider

unless You provide Us with written documentation

from the Payment Plan Provider stating that the

Agreement Retail Price listed on the Registration Page

has been paid in full. If this Agreement is purchased

pursuant to a payment plan and the Covered Vehicle

is a total loss or is repossessed, You authorize the

Payment Plan Provider to cancel this Agreement and

receive the refund.

HAWAII

1. The following wording is added:

Hawaii Revised Statutes requires an automobile dealer,

unless otherwise excepted, to provide a warranty

covering certain classes of used motor vehicles as

follows:

Used Units with less than 25,000 miles at the time

of sale: Provides coverage for 90 days or 5,000 miles,

whichever occurs ﬁrst.

Used Units with 25,001 — 50,000 miles at the time

of sale: Provides coverage for 60 days or 3,000 miles,

whichever occurs ﬁrst.

Used Units with 50,001 — 75,000 miles at the time

of sale: Provides coverage for 30 days or 1,000 miles,

whichever occurs ﬁrst.

The Covered Vehicle may be covered by this law.

If so, the following is added to the Agreement: In

addition to the Dealer Warranty required by this law,

You have elected to purchase this Agreement, which

may provide You with additional protection during

the Dealer Warranty period and provides protection

after the Dealer Warranty has expired. You have

been charged separately only for the Agreement. The

required Dealer Warranty is provided free of charge.

Furthermore, the terms, coverage plan and exclusions

stated in the Agreement apply only to the Agreement

and are not the terms of the required Dealer Warranty.

2. Section 9(B), Cancellation — How Refunds are

Calculated, is amended to include the following: A ten

(10%) percent penalty per month will be applied to

any refund not paid or credited within forty-ﬁve (45)

days after Our receipt of Your written request to cancel

the Agreement.

IDAHO

1. Coverage aorded under this motor vehicle service

contract is not guaranteed by the Idaho Insurance

Guarantee Association.

2. Section 9(B), Cancellation — How Refunds are

Calculated, is replaced in its entirety by the following:

The Agreement may be canceled for a full refund of

the Agreement Retail Price, less a ﬁfty ($50) dollar

processing fee within thirty (30) days of the Agreement

Purchase Date, if no claims were made. After thirty

(30) days, or if a claim was made in the ﬁrst thirty (30)

days, a pro-rata refund will be calculated based upon

the greater of the time or mileage expired from the

Agreement Purchase Date and the Current Odometer

Reading, less claims paid, and less a ﬁfty ($50) dollar

processing fee.

ILLINOIS

1. Section 9(B), Cancellation — How Refunds are

Calculated, is replaced in its entirety by the following:

The Agreement may be canceled for a full refund of

the Agreement Retail Price within thirty (30) days of

the Agreement Purchase Date. After thirty (30) days,

or if a claim was made during the ﬁrst thirty (30)

days, a pro-rata refund will be calculated based upon

the greater of the time or mileage expired from the

Agreement Purchase Date and the Current Odometer

Reading, less claims paid, and less a processing fee

of ﬁfty ($50) dollars or ten (10%) percent of the

Agreement Retail Price, whichever is less.

INDIANA

1. Your proof of payment to the Seller, Administrator,

or Provider constitutes proof of payment to the

Insurance Company listed in Section 10, Settlement,

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of this Agreement.

2. Section 11, Arbitration, is replaced in its entirety by

the following: The parties may agree that all individual

claims or disputes arising from or relating to this

Agreement, whether in contract, tort, pursuant to

statute, regulation, ordinance or in equity or otherwise

and whether Your dispute is with Administrator,

Obligor, or the Seller, will be settled by impartial

arbitration. To initiate arbitration, You must notify

Administrator in writing of Your desire to submit Your

issue to arbitration. You are responsible for providing

Administrator with at least three (3) proposed

arbitrators. Administrator has the right to question

the proposed arbitrators to conﬁrm neutrality and

select any of the three (3) to act as the Arbitrator. If

Administrator demonstrates that none of the three

(3) proposed arbitrators are neutral, You may be

asked to proer additional arbitrators until one (1)

is selected. The Arbitrator is responsible for setting

the ground rules and procedures for the arbitration.

The Arbitrator’s decision is non-binding unless the

parties agree otherwise. The parties will share the

cost of arbitration equally, unless the Arbitrator

directs otherwise. Arbitrations will take place under

the laws of the state of Indiana and will be held in

the Purchaser’s county or any other county in Indiana

agreed upon by both parties.

3. This service contract is not insurance and is not subject

to Indiana insurance law.

IOWA

1. If You have questions regarding Your Agreement,

You may contact the Iowa Securities and Regulated

Industries Bureau, Two Ruan Center, 601 Locust

Street, 4th Floor, Des Moines, Iowa 50309-3738.

2. Section 9(B), Cancellation — How Refunds are

Calculated, is amended to include the following: If

You cancel this Agreement within thirty (30) days of

the Agreement Purchase Date, a ten (10%) percent

penalty per month will be applied to any refund

not paid or credited to You within thirty (30) days

of Our receipt of Your written request to cancel the

Agreement. In the event You are unable to obtain

Your cancellation refund from Us, You may contact the

Insurance Company listed in Section 10, Settlement.

3. Used parts will not be used to replace Covered Parts

without prior written authorization from You. Rebuilt

parts will not be used to replace Covered Parts unless

the parts are rebuilt according to national standards

recognized by the Insurance Division.

4. This Agreement is subject to the applicable provisions

of the Iowa Consumer Credit Code, Chapter 357.

KENTUCKY

1. Section 4, Agreement Coverage — Emergency Roadside

Assistance, is amended as follows: Emergency

Roadside Assistance is only available for Mechanical

Breakdowns due to defect in material or workmanship.

LOUISIANA

1. Section 11, Arbitration, is deleted in its entirety.

2. Section 9(B), Cancellation — How Refunds are

Calculated, is replaced in its entirety by the following:

The Agreement may be canceled for a full refund of

the Agreement Retail Price within thirty (30) days

of the Agreement Purchase Date. After thirty (30)

days, a pro-rata refund will be calculated based upon

the greater of the time or mileage expired from the

Agreement Purchase Date and the Current Odometer

Reading, less a processing fee of ﬁfty ($50) dollars.

Your signature on the Registration Page means that

You have been informed of and agree to the method of

refund and processing fee charged, should You request

cancellation. In calculating a cancellation refund, no

deduction will be made for any claim that has been

paid under the Agreement.

3. Section 9(C), Cancellation — Cancellation by Us,

is amended by the following: If We cancel this

Agreement, we will not deduct any claims paid from

any refund due to You.

MAINE

1. Sections 9(B) and 9(C), Cancellation — How Refunds

are Calculated and Cancellation — Cancellation by Us,

are replaced in their entirety by the following: The

Agreement may be canceled for a full refund of the

Agreement Retail Price within thirty (30) days of the

Agreement Purchase Date (the “Free Look Period”)

provided that no claims were made during the Free

Look Period. The right to cancel the Agreement during

the Free Look Period is not transferable and only

applies to the Customer listed on the Registration

Page. A ten (10%) percent penalty per month will be

applied to any refund not paid or credited within forty-

ﬁve (45) days after Our receipt of Your written request

to cancel the Agreement during the Free Look Period.

An Agreement canceled by the Customer during the

Free Look Period under which a claim was made during

the Free Look Period, or an Agreement canceled by

the Customer after the Free Look Period are both

eligible for a pro-rata refund calculated based upon

the greater of the time or mileage expired from the

Agreement Purchase Date and the Current Odometer

Reading, less claims paid, and less a processing fee in

the amount of ten (10%) percent of the Agreement

Retail Price. We cannot cancel the Agreement except

for material misrepresentation or fraud at the time of

sale or in presenting a claim for service, lack of proper

maintenance, non-payment of the Agreement Retail

Price, or the discovery of an act or omission by You or

Your violation of any condition of the Agreement or a

material change in the nature or extent of the required

service or repair which occurred after the Agreement

Purchase Date that substantially or materially

increases the service required under the Agreement,

in which case You will be notiﬁed of the reason for

cancellation by certiﬁed mail at least ﬁve (5) days prior

to the eective date of cancellation. If We cancel the

Agreement for any reason other than non-payment of

the Agreement Retail Price, We will return one hundred

(100%) percent of the unearned pro-rata Agreement

Retail Price, less claims paid, and less a processing fee

of ten (10%) percent of the Agreement Retail Price.

2. Section 11, Arbitration, is amended as follows: Any

arbitration related to this Agreement shall take place

in Maine.

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MARYLAND

1. Section 9(B), Cancellation — How Refunds are

Calculated, is amended to include the following: A

ten (10%) percent penalty per month will be added

to a refund that is not paid within forty-ﬁve (45) days

after Our receipt of Your written request to cancel the

Agreement.

2. Section 3(A), Agreement Coverage Term, is amended

to include the following: This Agreement does not

terminate, and the Term is extended until the services

provided in accordance with the terms and conditions

are performed.

MICHIGAN

1. The following wording is added to this Agreement:

If the performance of this Agreement is interrupted

because of a strike or work stoppage at Our place

of business, the eective period of the Agreement

shall be extended for the period of the strike or work

stoppage.

MINNESOTA

1. Section 9(B), Cancellation — How Refunds are

Calculated, is amended to include the following: A

ten (10%) percent penalty per month will be added

to a refund that is not paid within forty-ﬁve (45) days

after Our receipt of Your written request to cancel the

Agreement.

2. The following wording is added to this Agreement:

The Agreement does not provide coverage when the

responsibility for repair is covered by the Warranty

provided by the dealer. The dealer is required by

Minnesota Statute 325F.662 to provide an express

Dealer Warranty for used vehicles with less than

seventy-ﬁve thousand (75,000) miles at the time of

sale. The required Dealer Warranty covers vehicles with

less than thirty-six thousand (36,000) miles for sixty

(60) days or two thousand ﬁve hundred (2,500) miles,

whichever comes ﬁrst. The required Dealer Warranty

covers Vehicles with less than seventy-ﬁve thousand

(75,000) miles, but more than thirty-six thousand

(36,000) miles, for thirty (30) days or one thousand

(1,000) miles, whichever comes ﬁrst. Some limitations

and exclusions apply. This Agreement merely contains

a general summary of the required Dealer Warranty.

For details, You should refer to Minnesota Statute

325F.662.

MISSISSIPPI

1. Section 11, Arbitration, is deleted in its entirety.

2. Section 9(C), Cancellation — Cancellation by Us, is

amended to include the following: If We cancel this

Agreement, You will be provided with at least thirty

(30) days prior written notice.

MISSOURI

1. Section 9(B), Cancellation — How Refunds are

Calculated, is replaced in its entirety by the following:

This Agreement may be canceled for a full refund of the

Agreement Retail Price within thirty (30) days of the

Agreement Purchase Date, less any claims paid. After

thirty (30) days, a pro-rata refund will be calculated

based upon the greater of the time or mileage

expired from the Agreement Purchase Date and the

Current Odometer Reading, less any claims paid, less

a ﬁfty ($50) dollar processing fee, unless such fee

is otherwise prohibited by applicable state law. If

You cancel this Agreement within thirty (30) days of

the Agreement Purchase Date, a ten (10%) percent

penalty per month will be added to a refund that is

not paid within forty-ﬁve (45) days after Our receipt of

Your written request to cancel the Agreement.

2. Section 9(C), Cancellation — Cancellation by Us, is

amended to include the following: We will mail a

written notice to You within forty-ﬁve (45) days of the

eective date of termination.

3. Section 11, Arbitration, is replaced in its entirety by the

following: Arbitration is not mandatory for disputes

which may arise from this Agreement, but may be

chosen voluntarily by the parties to this Agreement.

MONTANA

1. Section 9(C), Cancellation — Cancellation by Us, is

amended to include the following: If We cancel this

Agreement, notice of such cancellation will be delivered

to You at Your last known address at least ﬁve (5) days

prior to cancellation. The notice of cancellation will

state the eective date of the cancellation and the

reason for cancellation. If cancellation is due to non-

payment of the Agreement Retail Price, or a material

misrepresentation by You to Us relating to the Vehicle

or its use, such notice will not be required.

NEBRASKA

1. The issuer of the motor vehicle service contract

reimbursement insurance policy is not a domestic

entity and the Department of Insurance can give no

assurance that the issuer has adequate reserves to

cover potential losses.

2. Section 11, Arbitration, is deleted in its entirety.

3. Section 3(E), Limits of Liability, is replaced in its

entirety by the following: For any one repair visit, all

beneﬁts paid or payable shall not exceed the actual

cash value of the Covered Vehicle as determined by the

NADA Ocial Used Car Guide at the instant prior to the

most recent loss. The aggregate total of all beneﬁts

paid or payable during the Agreement Term shall not

exceed the price You paid for the Covered Vehicle. The

payment or reimbursement for repair or replacement

of Covered Parts and the beneﬁts stated under

RENTAL CAR COVERAGE, EMERGENCY ROADSIDE

ASSISTANCE, and TRIP INTERRUPTION BENEFIT are

the only remedies available to You. We assume no

other obligation or responsibility with regard to the

Covered Vehicle. We neither assume, nor authorize

anyone to assume for Us, any additional liability.

NEVADA

1. Section 9(B), Cancellation — How Refunds are

Calculated, is amended to include the following: If

You cancel this Agreement within thirty (30) days of

the Agreement Purchase Date, a ten (10%) percent

penalty of the Agreement Retail Price per thirty (30)

day period will be applied to any refund not paid or

credited within forty-ﬁve (45) days after Our receipt of

Your written request to cancel the Agreement.

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2. Sections 9(B) and 9(C), Cancellation — How Refunds

are Calculated and Cancellation — Cancellation by

Us, are amended to delete any reference to “less

claims paid” and “less the cost of any covered services

provided.”

3. Section 9(C), Cancellation — Cancellation by Us, is

amended to include the following: We may only

cancel this Agreement for Your failure to pay an

amount when due, Your conviction of a crime which

results in an increase in the service required under the

Agreement, Your fraud or material misrepresentation

in obtaining the Agreement or in presenting a claim

for service thereunder, or the discovery of an act or

omission by You or Your violation of any condition of

the Agreement, or a material change in the nature or

extent of the required service or repair which occurred

after the Agreement Purchase Date that substantially

or materially increases the service required under the

Agreement. If We cancel this Agreement, You will be

provided with at least ﬁfteen (15) days prior written

notice of the eective date of cancellation and the

reason for cancellation. No processing fee will be

charged if We cancel the Agreement.

4. This Agreement is not renewable and expires in

accordance with the selected Term in months or miles,

whichever occurs ﬁrst.

5. Section 11, Arbitration, is amended to include the

following: The laws of the state of Nevada shall

govern all matters arising out of or relating to the

Agreement and all transactions contemplated by

this Agreement, including, without limitation, the

validity, interpretation, construction, performance

and enforcement of this Agreement.

NEW HAMPSHIRE

1. In the event You do not receive satisfaction under

this Agreement, You may contact the New Hampshire

Insurance Department, 21 South Fruit Street, Suite

14, Concord, NH 03301, 603-271-2261 or 1-800-

852-3416.

2. Section 11, Arbitration, is subject to the state rules

governing the arbitration of disputes as set forth in

RSA 542.

NEW JERSEY

1. Section 9(B), Cancellation — How Refunds are

Calculated, is amended to include the following: A ten

(10%) percent penalty per month will be applied to

any refund not paid or credited within forty-ﬁve (45)

days after Our receipt of Your written request to cancel

the Agreement.

2. Section 9(C), Cancellation — Cancellation by Us, If We

cancel this Agreement for any reason other than (a)

Your failure to pay the Agreement Retail Price, (b) Your

or Your representative’s material misrepresentation

or omission, or (c) Your or Your representative’s

substantial breach of contractual obligations

concerning the Covered Vehicle or its use, You will be

provided with at least ﬁfteen (15) days prior written

notice of the eective date of cancellation and the

reason for cancellation.

NEW MEXICO

1. Section 9(B), Cancellation — How Refunds are

Calculated, is amended to include the following: If

You cancel this Agreement within thirty (30) days of

the Agreement Purchase Date, a ten (10%) percent

penalty per thirty (30) day period will be applied to

any refund not paid or credited within sixty (60) days

after Our receipt of Your written request to cancel the

Agreement.

2. Section 9(C), Cancellation — Cancellation by Us, is

replaced in its entirety by the following: After seventy

(70) days, We may only cancel this Agreement for Your

failure to pay an amount when due, Your conviction

of a crime which results in an increase in the service

required under the Agreement, Your fraud or material

misrepresentation in obtaining the Agreement or

in presenting a claim for service thereunder, or

the discovery of an act or omission by Your or Your

violation of any condition of the Agreement or a

material change in the nature or extent of the required

service or repair which occurred after the Agreement

Purchase Date that substantially or materially

increases the service required under the Agreement.

No cancellation is eective until at least ﬁfteen (15)

days prior written notice of the eective date and the

reason for cancellation is mailed to You.

3. This Agreement is non-renewable.

4. Final contract price to be determined prior to

presentation to consumer for signature. See NMSA

1978 Section 59A-58-10.

NEW YORK

1. The following wording is added to this Agreement:

Section II(C) of New York General Business Law requires

an automobile dealer, unless otherwise excepted, to

provide a Warranty covering certain classes of used

motor vehicles as follows:

Used Units with 36,000 miles or less at the time of

sale: provides coverage for 90 days or 4,000 miles,

whichever occurs ﬁrst.

Used Units with 36,001 miles — 80,000 miles at the

time of sale: provides coverage for 60 days or 3,000

miles, whichever occurs ﬁrst.

Used Units with 80,001 miles — 100,000 miles at the

time of sale: provides coverage for 30 days or 1,000

miles, whichever occurs ﬁrst.

2. The Trip Interruption Beneﬁt referenced in Section

4(D) is unavailable to New York residents and is deleted

in its entirety.

3. Section 9(C), Cancellation — Cancellation by Us, is

amended to include the following: If We cancel the

Agreement, We will provide You with written notice at

least ﬁfteen (15) days prior to cancellation and state

the eective date for the cancellation and the reason

for the cancellation.

4. Section 9(B), Cancellation — How Refunds are

Calculated, is amended to include the following: A

ten (10%) percent penalty per month shall be added

to a refund that is not made within thirty (30) days

of Our receipt of Your written request to cancel the

Agreement.

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NORTH CAROLINA

1. Section 9(B), Cancellation — How Refunds are

Calculated, is replaced in its entirety by the following:

The Agreement may be canceled at any time and is

eligible for a pro-rata refund calculated based upon

the greater of the time or mileage expired from the

Agreement Purchase Date and the Current Odometer

Reading, less any claims paid, less a processing fee in

the amount of ten (10%) percent of the amount of the

pro-rata refund or ﬁfty ($50) dollars, whichever is less.

OHIO

1. This Agreement is not insurance and is not subject to

the insurance laws of this state.

OKLAHOMA

1. Coverage aorded under this Agreement is not

guaranteed by the Oklahoma Insurance Guaranty

Association.

2. Section 9(B), Cancellation — How Refunds are

Calculated, is replaced in its entirety by the following:

The Agreement may be canceled for a full refund of

the Agreement Retail Price within thirty (30) days of

the Agreement Purchase Date if no claims have been

authorized or paid. After thirty (30) days, or if a claim

was authorized or paid within the ﬁrst thirty (30)

days, a pro-rata refund will be calculated based upon

the greater of the time or mileage expired from the

Agreement Purchase Date and the Current Odometer

Reading, less claims paid, less a processing fee in the

amount of ten (10%) percent of the pro-rata refund

amount or ﬁfty ($50) dollars, whichever is less.

3. Section 9(C), Cancellation — Cancellation by Us,

is amended to include the following: If We cancel

the Agreement, We will mail You written notice at

least thirty (30) days prior to the eective date of

cancellation.

4. Oklahoma service warranty statutes do not apply

to commercial use references in service warranty

contracts.

OREGON

1. Section 11, Arbitration, is replaced in its entirety

by the following: The parties may agree that all

individual claims or disputes arising from or relating

to this Agreement, whether in contract, tort, pursuant

to statute, regulation, ordinance or in equity or

otherwise, and whether Your dispute is with Obligor,

the Seller or the Insurance Company listed in the

Section 10,Settlement, will be settled by impartial

arbitration in accordance with the Oregon Uniform

Arbitration Act. To initiate arbitration, You must

notify Us in writing of Your desire to submit Your

issue to arbitration. You are responsible for providing

Us with at least three (3) proposed arbitrators. We

have the right to question the proposed arbitrators

to conﬁrm neutrality and select any of the three (3)

to act as the Arbitrator. If We demonstrate that none

of the three (3) proposed arbitrators are neutral, the

Arbitrator will be appointed in accordance with O.R.S.

§ 36.645. The Arbitrator is responsible for setting

the ground rules and procedures for the arbitration.

The Arbitrator’s decision is non-binding unless the

parties agree otherwise. The parties will share the cost

of arbitration equally, unless the Arbitrator directs

otherwise. Arbitrations will take place under the laws

of the state of Oregon and will be held in Your county

of residence, or any other county in Oregon agreed to

by You and Us.

2. Roadside assistance beneﬁts or services are conducted

by SafeRide Motor Club, Inc.; however, VWFS

Protection Services, Inc. is ultimately responsible

for providing these beneﬁts. Any failure to provide

such beneﬁts by SafeRide Motor Club, Inc. or VWFS

Protection Services, Inc. as speciﬁed in this Agreement

will be covered by VWFS Protection Services, Inc.’s

reimbursement insurance policy.

SOUTH CAROLINA

1. Section 9(B), Cancellation — How Refunds are

Calculated, is amended to include the following: If You

cancel the Agreement within thirty (30) days of the

Agreement Purchase Date, a ten (10%) percent penalty

per month will be applied to any refund not paid or

credited within forty-ﬁve (45) days after Our receipt of

Your written request to cancel the Agreement.

2. Section 9(C), Cancellation — Cancellation by Us, is

amended to include the following: If We cancel the

Agreement, We will mail a written notice to You at

least ﬁfteen (15) days prior to the eective date

of cancellation and state the eective date of the

cancellation and the reason for the cancellation.

3. If You have questions, concerns or complaints

regarding the Agreement, You may contact the South

Carolina Department of Insurance at Capitol Center,

1201 Main Street, Suite 1000, Columbia, South

Carolina 29201 or at 1-800-768-3467.

TEXAS

1. Safe-Guard Products International, LLC’s Texas

Administrator License Number is 203.

2. Section 9(C), Cancellation — Cancellation by Us, is

amended to include the following: If We cancel the

Agreement, We will provide written notice at least ﬁve

(5) days prior to cancellation and state the eective

date of cancellation and the reason for cancellation.

3. Section 9(B), Cancellation — How Refunds are

Calculated, is amended to include the following: A ten

(10%) percent penalty per month will be applied to

any refund not paid or credited within forty-ﬁve (45)

days after Our receipt of Your written request to cancel

the Agreement. If Your cancellation refund is not paid

within forty-ﬁve (45) days after Our receipt of Your

written cancellation notice, You may request a refund

from Virginia Surety Company, Inc., 175 West Jackson

Blvd., Chicago, Illinois 60604, 1-800-209-6206.

4. Unresolved complaints concerning a provider or

questions concerning the registration of a service

contract provider may be addressed to the Texas

Department of Licensing and Regulation, P.O. Box

12157, Austin, Texas 78711, telephone number 512-

463-6599 or 1-800-803-9202.

UTAH

1. Coverage aorded under this service agreement is not

guaranteed by the Property and Casualty Guaranty

Association.

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2. Section 6, How to File a Claim, is amended to include

the following: Your failure to contact the Administrator

within the speciﬁed time frame will not invalidate

Your claim if You can demonstrate that it was not

reasonably possible to give notice or ﬁle Your claim

within the prescribed time frame and that Your notice

was given as soon as reasonably possible. Emergency

Repairs are not limited to those required because the

Covered Vehicle is inoperable or unsafe to drive.

3. Section 11, Arbitration, is replaced in its entirety by

the following: Any matter in dispute between You and

Us may be subject to arbitration as an alternative to

court action pursuant to the rules of the American

Arbitration Association, a copy of which is available

on request from the Administrator. Any decision

reached by arbitration shall be binding upon both You

and Us. The Arbitration award may include attorney’s

fees if allowed by state law and may be entered as a

judgment in any court of proper jurisdiction. Nothing

in this section shall preclude You from bringing an

action arising under this Agreement in a small claims

court having proper jurisdiction.

4. Sections 9(B) and 9(C), Cancellation — How Refunds

are Calculated and Cancellation — Cancellation by Us,

are replaced in their entirety by the following: The

Agreement may be canceled for a full refund of the

Agreement Retail Price, less any claims paid, within

sixty (60) days of the Agreement Purchase Date. After

sixty (60) days, a pro-rata refund will be calculated

based upon the greater of the time or mileage expired

from the Agreement Purchase Date and the Current

Odometer Reading, less a processing fee in the amount

of ﬁfty ($50) dollars. We cannot cancel the Agreement

except for material misrepresentation or fraud at the

time of sale, a substantial change in the risk assumed,

unless the insurer should reasonably have foreseen the

change or contemplated the risk when entering into

the Agreement, substantial breaches in contractual

duties, conditions or warranties, or non-payment of

the Agreement Retail Price, in which case You will

be notiﬁed by certiﬁed mail at least thirty (30) days

prior to the eective date of cancellation. If We cancel

the Agreement, We will return one hundred (100%)

percent of the unearned pro-rata Agreement Retail

Price.

5. This Agreement is subject to limited regulation by

the Utah Insurance Department. To ﬁle a complaint,

contact the Utah Insurance Department.

VERMONT

1. Residents of Vermont are not required to abide by

Section 11, Arbitration, but may voluntarily choose to

participate in the arbitration process.

WASHINGTON

1. The following notice is added:

IMPLIED WARRANTY OF MERCHANTABILITY: The

Implied Warranty of Merchantability on the Covered

Vehicle is not waived if the Agreement has been

purchased within ninety (90) days of the purchase

date of the Covered Vehicle from the dealer who also

sold the Vehicle.

2. Section 11, Arbitration, is replaced in its entirety by

the following: You agree that all individual claims

arising from or relating to this Agreement, whether

in contract, tort, pursuant to statute, regulation,

ordinance or in equity or otherwise, are subject, at

Your, the Seller’s, or Our election, to neutral binding

arbitration by the American Arbitration Association

(“AAA”) under the applicable AAA rules then in eect

as modiﬁed by this Arbitration Provision. This includes,

but is not limited to, claims asserted by You against

the Seller, Us, Our aliates, and/or their (and their

aliates’) employees, ocers, successors, or assigns.

Any arbitration hereunder shall be governed by the

Federal Arbitration Act (9 U.S.C. § 1 et seq.) and not by

any state law concerning arbitration unless otherwise

modiﬁed by state law and will be held at a location

in close proximity to Your permanent residence.

The Arbitrator shall follow applicable statutes of

limitations, shall honor claims of privilege recognized

at law, and, if timely requested by either party, shall

provide a brief written explanation of the award’s

basis. Each party shall be responsible for its own

attorney, expert, or other fees unless applicable law

provides otherwise.In the event of a conﬂict between

this Arbitration Provision and any other applicable

arbitration provision, the other provision’s terms

shall apply. If any portion of this Arbitration Provision

is deemed invalid or unenforceable, it shall not

invalidate the other provisions of the Agreement. This

Arbitration Provision shall not apply to any individual

claim brought by You in small claims court, unless

such claim is transferred, removed or appealed to a

dierent court. The decision reached in arbitration will

be binding. This Arbitration Provision will survive any

termination, payo, or transfer of this Agreement.

Information regarding AAA and its procedures for

ﬁling a claim can be found at www.adr.org.

3. Section 9(B), Cancellation — How Refunds are

Calculated, is replaced in its entirety by the following:

This Agreement may be canceled for a full refund of

the Agreement Retail Price within thirty (30) days of

the Agreement Purchase Date, if no claims have been

incurred. After thirty (30) days, or if a claim was incurred

during the ﬁrst thirty (30) days, a pro-rata refund will

be calculated based upon the greater of the time or

mileage expired from the Agreement Purchase Date

and the Current Odometer Reading, less a processing

fee in the amount of twenty-ﬁve ($25) dollars. A ten

(10%) percent penalty per month will be added to any

refund that is not paid within thirty (30) days of Our

receipt of Your written cancellation request.

4. Section 9(C), Cancellation — Cancellation by Us, is

replaced in its entirety by the following: We may cancel

this Agreement within sixty (60) days of the Agreement

Purchase Date for material misrepresentation or

fraud, lack of proper maintenance, or non-payment

of the Agreement Retail Price, in which case You will

be notiﬁed for the reason for cancellation and the

eective date of cancellation by certiﬁed mail prior

to the eective date of cancellation. If We cancel

the Agreement, We will return one hundred (100%)

percent of the unearned pro-rata Agreement Retail

Price, less any claims paid.

Audi Pure Protection Vehicle Service Protection Terms & Conditions

Page 17 of 17

5. Section 10, Settlement, is replaced in its entirety by

the following: Our obligations under this Agreement

are guaranteed under Warranty Reimbursement Policy

#7075 issued by Virginia Surety Company, Inc., 175 West

Jackson Blvd., Chicago, Illinois 60604, 1-800-209-6206.

You may ﬁle a claim or cancellation request directly with

Virginia Surety Company, Inc., 175 West Jackson Blvd.,

Chicago, Illinois 60604, 1-800-209-6206.

WISCONSIN

1. THIS CONTRACT IS SUBJECT TO LIMITED

REGULATION BY THE OFFICE OF THE COMMISSIONER

OF INSURANCE.

2. Section 6, How to File a Claim, is amended to include the

following: You must submit a claim for reimbursement

to Us for an emergency repair along with all required

documents within one (1) year of authorization or

commencement of the emergency repair.

3. Section 11, Arbitration, is deleted in its entirety.

4. Sections 9(B) and 9(C), Cancellation — How Refunds

are Calculated and Cancellation — Cancellation by Us

are replaced in their entirety by the following: The

Agreement may be canceled for a full refund of the

Agreement Retail Price within thirty (30) days of the

Agreement Purchase Date (the “Free Look Period”)

provided that no claims were made during the Free

Look Period. The right to cancel the Agreement during

the Free Look Period is not transferable and only

applies to the Customer listed on the Registration

Page. A ten (10%) percent monthly penalty will be

applied to any refund not paid or credited within forty-

ﬁve (45) days after Our receipt of Your written request

to cancel the Agreement during the Free Look Period.

An Agreement canceled by the Customer during the

Free Look Period under which a claim was made during

the Free Look Period, or an Agreement canceled by

the Customer after the Free Look Period are both

eligible for a pro-rata refund calculated based upon

the greater of the time or mileage expired from the

Agreement Purchase Date and the Current Odometer

Reading, less claims paid, less a processing fee in

the amount of ten (10%) percent of the Agreement

Retail Price. In the event of total loss of the Covered

Vehicle, You may cancel this Agreement, in which case

Your refund will be calculated pro-rata based upon

the greater of the time or mileage expired from the

Agreement Purchase Date and the Current Odometer

Reading, less any claims paid. We cannot cancel the

Agreement except for a material misrepresentation

made by You, non-payment of the Agreement Retail

Price, or a substantial breach of duties by You relating

to the Covered Vehicle or its use, in which case You

will be notiﬁed of the reason for cancellation and the

eective date of cancellation by certiﬁed mail at last

ﬁve (5) days prior to the eective date of cancellation.

If We cancel the Agreement for any reason other than

non-payment of the Agreement Retail Price, We will

return one hundred (100%) percent of the unearned

pro-rata Agreement Retail Price, less claims paid,

less a processing fee of ten (10%) percent of the

Agreement Retail Price.

5. Section 10, Settlement, is replaced in its entirety

by the following: Obligations of the Provider under

this Agreement are insured under a service contract

reimbursement insurance policy issued by Virginia

Surety Company, Inc. 175 West Jackson Blvd., Chicago,

Illinois 60604, 1-800-209-6206. In the event We do

not provide, or reimburse or pay for, a service that

is covered under the Agreement within sixty (60)

days after You provide proof of loss, or if We become

insolvent or otherwise ﬁnancially impaired, You may

ﬁle a claim directly with Virginia Surety Company, Inc.

6. Section 3(G)(4) is deleted in its entirety.

WYOMING

1. Sections 9(B), 9(C), and 9(D), Cancellation — How

Refunds are Calculated, Cancellation — Cancellation

by Us, and Cancellation — Refunds to Payment Plan

Provider, are replaced in their entirety by the following:

The Agreement may be canceled for a full refund of the

Agreement Retail Price, less any claims paid within thirty

(30) days of the Agreement Purchase Date. After thirty

(30) days, a pro-rata refund will be calculated based

upon the greater of the time or mileage expired from the

Agreement Purchase Date and the Current Odometer

Reading, less a thirty-ﬁve ($35) dollar processing fee. A

ten (10%) percent penalty per month will be added to a

refund that is not paid or credited within forty-ﬁve (45)

days after Our receipt of Your written request to cancel

the Agreement. We cannot cancel the Agreement except

for material misrepresentation or fraud at the time

of sale, lack of proper maintenance, or non-payment

of the Agreement Retail Price, in which case You will

be notiﬁed of the reason for the cancellation and the

eective date of the cancellation by certiﬁed mail at

Your last known address at least ten (10) days prior

to the eective date of cancellation. If We cancel the

Agreement, We will return one hundred (100%) percent

of the unearned pro-rata Agreement Retail Price. Any

refund due will be made payable jointly to You and the

Payment Plan Provider listed on the Registration Page

unless You provide Us with written documentation from

the Payment Plan Provider stating that the Agreement

Retail Price listed on the Registration Page has been

paid in full. If the cancellation of the Agreement occurs

as a result of total loss or the repossession of the

Covered Vehicle, any refund due may be paid directly to

the Payment Plan Provider.

2. Section 11, Arbitration, is replaced in its entirety by the

following: At the time of any disagreement between

the Customer and the service contract Provider,

in a separate written agreement, the parties may

voluntarily agree to submit their matters of dierence

to arbitration in accordance with the Wyoming Uniform

Arbitration Act, and that the results of arbitration are

binding on the parties without the right of appeal.

AUVSC-DM Rev 6/17

“Audi Financial Services” is a service mark of VW Credit, Inc. The foregoing marks are used by VWFS Protection Services, Inc. with the

permission of their respective owners.