MAY, 2022 LEDZOKUKU MUNICIPAL ASSEMBLY CLIENT

MAY, 2022

LEDZOKUKU MUNICIPAL ASSEMBLY

CLIENT CHARTER

1. INTRODUCTION

The LEDZOKUKU MUNICIPAL ASSEMBLY (LeKMA) hereinafter referred to as the “ASSEMBLY”

under the Ministry of Local Government and Rural Development (MLGRD) was carved out of the Accra

Metropolitan Assembly (AMA) under the legislative instrument (LI) 1865 on the 1

day of November,

2007 and inaugurated on 28

February, 2008.

LeKMA as autonomous Assembly has both Political and Administrative authority as stated in the Local

Government Act, 2016 ( Act 369) over the Teshie community and other suburbs, including Martey Tsuru,

Tsuibleoo, Teibibianor, parts of Okpoi Gonno and parts of Spintex Road.

2. LOCATION

The Ledzokuku Municipality is one of the twenty-nine (29) Administrative Districts/Municipals in the

Greater Accra Region. It was carved out of the Accra Metropolitan Assembly as Kpeshie Sub-metro and

later Ledzokuku-Krowor Municipal Assembly (LEKMA) in 2008 with Ledzokuku as its Administrative

Capital.The Municipality lies between Longitudes 5.592111 and Latitude – 0.096814. On its boarders’

stretch from west, north and east, the Municipality shares boundaries with La-Dadekotopon, Ayawaso

Central and Krowor in that order. On the southern side is the Gulf of Guinea.

3. VISION STATEMENT

To be economically vibrant, aesthetically appealing and environmentally sound municipality populated by

discipline and law –abiding residents with improved standard of living and access to socio –economic

infrastructure.

4. MISSION STATEMENT

To improve the standard of living and provide adequate socio- economic infrastructure in an equitable ad

sustainable manner for the people through effective stakeholder collaboration with a secure,

decentralization system of governance and sound management.

5. CORE VALUES

The core values of the Assembly include but not limited to:

 Professionalism,

 Accountability,

 Client Focus Participation,

 Efficiency and Effectiveness and

 Transparency.

Like all other Assemblies, its standards of conduct is embedded in:

 Anonymity,

 Permanence,

 Client focus,

 Loyalty and Commitments,

 Transparency and Accountability,

 Diligence, Discipline and Timeliness,

 Creativity and Innovation and above all,

 Integrity.

6. COMPOSITION OF THE ASSEMBLY

The Assembly has eighteen (18) Assembly members comprising of twelve (12) elected members

representing the twelve (12) Electoral Areas and six (6) members appointed by the President, the Municipal

Chief Executive and the Member of Parliament. This totals the number of Assembly representation to

twenty (20). The Hon. Member of Parliament however has no voting right.

THE ELECTORAL AREAS OF THE MUNICIPALITY ARE,

a. West Akromadeokpo

b. East Akromadeokpo

c. Nii Ashitey Akomfrah

d. Okesekor

e. Aborle Bu

f. Sutsurunor

g. Agblizaa

h. Tsuibleoo South

i. Tsuibleoo North

j. Tsuibleoo Central

k. South Teshie-Nungua Estate

l. North Teshie-Nungua Estate

7. SUB-STRUCTURES OF THE ASSEMBLY

The area of jurisdiction of the Assembly is divided into two Zonal Councils, namely:

 Tsuibleoo Zonal Council

 Lascala Zonal Council

8. FUNCTIONS OF THE ASSEMBLY.

Subject to the Local Governance Act, 2016 (Act 936) and the Local Government (Ledzokuku Municipal

Assembly) – establishment instrument 2012, LI 2319, the Assembly shall.

a. Exercise political and administration authority in the Municipality, provide guidance, give direction

to supervise all other administrative authorities in the municipality.

b. In co-operation with the appropriate national and local security agencies responsible for the

maintenance of security and public safety in the Municipality

c. Be responsible for the overall development of the Municipality

d. Enact by – laws necessary for the smooth administration of the Municipality.

e. Formulate and execute plans, programmes and strategies for the effective mobilization of resources

necessary for the overall development of the Municipality.

f. Promote and support productive activity and social development in the Municipality and remove

any obstacle to initiate and development.

g. Initiate programmes for the development of basic in infrastructure and provide municipality works

and service in the Municipality.

h. Be responsible for the development, improvement and management of human settlements and the

environment in the Municipality.

i. Monitor the execution of project under approved development plans and assess and evaluate their

impact on the people’s development, the local municipality and national economy.

The LEDZOKUKU MUNICIPAL ASSEMBLY shall in the discharge of its functions,

a. Be subjects to the general guidance and direction of the president on the matters of national

policy.

b. Act in co-operation with the appropriate public corporation, statutory body or

non-governmental organization.

In the event of conflict between the Municipal Assembly and an agency of the central government, public

corporation, statutory body, non-government organization or individual over the performance of its

functions, the matter may be referred to the Regional Co-ordinating Council (RCC) for resolution.

9. RESPONSIBILITY

Subject to the provision of the Local Government Act, 2016 (Act 936), and without prejudice to functions

enumerated, the Municipal Assembly shall be responsible for

 Issuance of development and building permits

 Issuance of business operation permit (B.O.P)

 Approval of planning scheme layouts / zoning

 Prohibit construction of any new building unless and until the plans have been approved by the

Assembly

 Undertake the demolishing of unauthorized/dangerous buildings and structures in the Municipality

 Development control/ orderly physical development of settlements

 Waste management and sanitation

 Revenue mobilization for development

 Fixing of rates

 Provision of basic socio-economic infrastructure including schools, markets, lorry parks, public

places of convenience, health facilities etc.

 Facilitates the provision of water and other public utilities in consultation with providers in the

municipality

 Maintenance of law and order

 Development of sports and recreational facilities

 Construction, repair and maintenance

 Regulate trade of business or which may noxious, injurious to public safety, or in the

public safety, or in the public interest to regulate

 Abate nuisance in the municipality

 Inspect regulate the production of all meat, pork, vegetables, foodstuffs or liquor

intended for human consumption

 Provide, maintain and supervise slaughter houses.

 Provide deal with outbreak of disease causing vectors

 Control, regulate, inspect, supervise, licensing

 Street electrification

 Prescribe conditions for erection, construction, demolishing, re-election and

reconstruction/conversion etc. of public and private buildings and structures

 Control and regulate the sitting of bill board adverts in the municipality

 Building, equip, open, close and maintain markets, prohibit erection of stores in places other than

designed markets and prevent the sale and

 Build, equip and maintain public primary, junior or high and special schools

 Administration of public schools and approval of the opening of private and junior high schools

 Provide facilities for arts and crafts, recreation and sports.

 Community development programmes

 Disaster risk and relief service

 Improve agriculture and control animal husbandry

 Plant trees and regulate planting and cutting of trees along the streets etc.

 Establish and teenage community base industries.

 Prohibits and restrict the driving or use of vehicles on any specified road or direction

 Regulate routes of public vehicles

 License taxicabs, bicycles and motor bicycles and prescribe fees payable

 Disease risk and relief services

 Establish, maintain and control parks and other vehicles

 Prevent and control undesirable of fire in collaboration with appropriate institution

10. OUR CLIENTELE

The Clientele of the Assembly includes all the institutions/organizations listed under

schedules 1.2.3 in the Local Governance Act, 2016 (Act, 936).

11. WHY THIS SERVICE CHARTER

In conformity with our mandate, and in line with our service principles, this Service Charter has been

developed to provide information on the services and expected, standards to facilitate expedient transaction

of business with our clients.

It is also meant to serve as practical guide to our clients and processes of the Assembly and to publicly

demonstrate the on the service delivery commitment to discharging its responsibilities and functions with

integrity in a timeous and efficient manner.

12. SERVICE DELIVERY STANDARDS

We shall endeavor to,

 Provide our clients with timely, credible and reliable services;

 Publish and disseminate relevant policies, regulations, guidelines and circulars for the

efficient and effective Human Resource Management of public service organizations

 Demonstrate honesty, respect, humility and integrity towards clients

 Show our preparedness to listen to our clients;

 Demonstrate commitment to the provision of reliable and accurate information in a

timely manner;

 Acknowledge clients rights;

 Acknowledge diversity; and

 Provide a friendly and efficient environment for our clients.

13. SERVICE DELIVERY TIME FRAME

The specific services provided by all commission, and the expected time frame for delivery

are presented in the Table 1 below;

No.

SERVICE

TIME FRAME (MONTHS/DAYS)

Issuance of Building permit

Within three (3) months or 60 working

days from the date of receipt of

application.

Preparation and approval of planning

schemes

From six (6) months to one year from

the date of receipt of application

depending on the size.

Issuance of business operating

permits(B.O.P)

Within three (3) working days from the

date of receipt of application

Issuance of birth certificate

For under one (1) year (one week) and

above (10 year - two (2) weeks from the

date of application

Issuance of death certificate

Newly deceased- one (1) day already

buried.

Issuance of vendor certificate

Within eight (8) working days from the

receipt application

Waste management (door to door

collection.

Twice

Public education on hygiene

Daily

Issuance of permit for the erection of

billboards

Fourteen (14) working days from the

date of receipt correspondence.

Response to correspondence

Ten (10) working days from the date of

receipt of correspondence.

14. THE LEDZOKUKU MUNICIPAL ASSEMBLY STRIVES FOR

 Continuous improvements in its service delivery

 The creation of an enabling environment for socio-economic development

 Empowerment of women and other vulnerable groups to participate in governance and the

Assembly's development agenda

 The protection and promotion of public health and the prevention of diseases

 Provision of valuable information in an open and transparent manner.

 Creation of conducive environment for public private partnership (PPP) in its service

delivery

 Compilation of comprehensive socio-economic database accessible to the general

public.

 Maintenance of an open and transparent administration that enlists the active

participation and support of civic society organizations and the public at large for

ensuring good governance and high standard of public welfare.

 Promoting the endowment and potential of the district for the attraction of

investors to

 Improve the standard of living of residents in the Municipality.

15. WHAT THE ASSEMBLY EXPECTS FROM THE PUBLIC

The Assembly expects full co-operation and compliance with its rules regulations and

procedure to ensure smooth service delivery. To access any of the services provided by

Assembly;

 Business should be duly registered with the register generals department

 Business address and location including street names should be made available to the

Assembly immediately

 Provide registered indenture (Land title certificate and four (4) copies of architectural

drawings for the issuance of building / development permits.

 Ensure that a child has a weighing card in the case of persons above one (1) year birth

certificate and national ID card.

 To obtain a death certificate, it is expected that a duly signed of death certificate /affidavit is

presented

 The public will participate in communal level education programmes or sanitation

hygiene, revenue collection and other programmes of the Assembly

 The by-laws of the Assembly will be fully complied with to ensure effective

administration and cohesive society.

 The public will collaborate with the Assembly and enforcement agencies in ensuring security in the

municipality'

16. OTHER COLLABORATING AGENCIES

The LEDZOKUKU MUNICIPAL ASSEMBLY (LeKMA) collaborates with all departments, agencies and

institutions operating within and outside the Municipality as well as other relevant stakeholders to ensure

effective administration and orderly society: Our collaborating agencies include the following:

 Ghana Revenue Authority (GRA)

 The Ghana Police Service

 Ghana Aids Commission

 Ghana National Fire Service (GNFS)

 National Commission on Civic Education

 Ghana Statistical Service

 Ghana School Feeding Programme (GSFP)

 The Ghana Armed Forces (5 BN, Teshie)

 The Youth employment Agency

 National Commission for Civic Education (NCCE)

 National Disaster Management Organization (NADMO)

 Traditional Authorities

 Other Relevant Institutions

17. ACCESS TO INFORMATION ANP TRANSPARENCY

 Information about LeKMA is made available on notice boards and other official documents of LeKMA at

the Assembly and sub- district offices.

 LeKMA would provide its populace with all necessary information needed to access its services.

 Information can also be accessed at the Client Service Office and other departments of the Municipal

Assembly.

 The website of LeKMA is regularly updated to provide relevant information on LeKMA to the general

public.

18. COURTESY AND CO-OPERATION

 Friendly client service officers always standing by to provide various services.

 Assembly staff with clear identification are also available to provide information and

other support services

 Developers are entreated to produce valid development and building permits for

inspection

 Courteous revenue collectors will go round daily to collect various rates

 Rate payers are entreated to pay approved sums and collect receipts covering

amounts paid.

19. COMPLAINTS TO THE ASSEMBLY

The LEDZOKUKU UNICIPAL ASSEMBLY (LeKMA) welcome comments and complaints from its

valued clients and the general public and always endeavors to respond promptly and satisfactorily.

For prompt response to complaints, the public is advised to address their complaints to the following

address:

The Chairman

Public Relations and Complaints Committee (PRCC)

LEDZOKUKU MUNICIPAL ASSEMBLY (LeKMA)

P.O.Box TN 996

Teshie-Nungua Estate.

Any complainant who is not satisfied with the decision of the Public Relations and Complaints Committee

(PRCC) may seek the audience and assistance of the Hon. Municipal Chief Executive or the Municipal

Coordinating Director at the MAIN MUNICIPAL ADMINISTRATION OFFICE, located at Teshie-

Nungua Estate, off the Lily Street and Adjacent the Children’s Library.

Complaints may also be channeled to the Assembly through the Assembly’s email address:

[email protected].

A complainant who is still not satisfied with the treatment of his complaints may further

resort to the Regional coordinating council (RCC) for hearing.

POSTAL ADDRESS;

LEDZOKUKU UNICIPAL ASSEMBLY

P.O. Box TN 996

Teshie-Nungua Estate.