Page 16 November 2014 Bulletin No.: 14299D
Note: Since usage of the 3M applicator gun and plunger is unlimited, their acquisition from
ExodusDirect or a regional distributor is considered a one-time buy. This means that GM will
reimburse the dealer only once for their purchase. Any additional applicator guns and plungers
purchased will be a dealer expense and not covered by this recall. All U.S. dealers received a
3M applicator gun and plunger as part of the parts pre-shipment at no charge.
Note: If a customer presents additional keys for modification (more than 2 keys), perform either
repair. For a valet key modification, perform the key insert repair only. Route the warranty
transaction for wholesale authorization.
* The amount identified in “Net Item” should represent the actual sum total of the cost for the
Loctite adhesive and primer needed to perform the required repairs, not to exceed $0.21
USD, $0.23 CAD.
** The amount identified in “Net Item” should represent the actual sum total of the cost for the
3M adhesive and nozzle needed to perform the required repairs, not to exceed $3.08 USD,
$3.48 CAD.
*** For Canada and Export Only: The amount identified in “Net Item” should represent the actual
sum total of the cost for the 3M applicator gun and plunger needed to perform the required
repairs, not to exceed $65.00 CAD. The 3M applicator gun and plunger are also used to
perform the same repair on vehicles involved in safety recalls 14172 and 14350. If a
transaction has already been submitted under either one of those recalls for the purchase
of the 3M applicator gun and plunger, do not attempt to submit another transaction under
this recall as it will be rejected.
**** The amount identified in “Net Item” should represent the product of the vehicle’s average
daily interest rate (see table below) multiplied by the actual number of days the vehicle was
in dealer inventory and not available for sale. This reimbursement is limited to the number
of days from the date of the stop delivery message (June 20, 2014) to the date the repair is
completed and the vehicle is ready for sale (not to exceed 70 days):
CUSTOMER NOTIFICATION – For U.S. and Canada
General Motors will notify customers of this recall on their vehicle (see copy of customer letter
included with this bulletin).
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the U.S. National
Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify
customers using the attached sample letter.
DEALER RECALL RESPONSIBILITY – For U.S. and Export (U.S. States, Territories,
and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.