Telstra Premium Swap Plan

Critical Information Summary

This summary does not re ect any discounts, bonus data or promotions which may apply from time to time.

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Information about the service

Your Telstra Premium Mobile Swap plan (Plan) is for a post-paid

mobile phone service. It gives you access to our network, a mobile

phone number, lets you make and receive calls, send and receive

messages, and access mobile data. Your Plan allows you to share

data between other eligible plans on the same account.

Device Lease Contract

You must lease an eligible handset to use with your Premium Swap

plan and make a monthly lease payment over a minimum term of

24 months. You don’t own the device as you’re just leasing it.

At the end of your 24-month Device Lease Contract (DLC),

you must return your device to us.

Upgrade Fees

Your Plan automatically includes Mobile Swap Assure at no

additional monthly cost. You may upgrade your device two times

in each 12 month period of your Telstra Premium Swap plan.

To nd out more refer to the Mobile Swap Assure Critical

Information Summary.

Damaged Device

Regardless of damage, you can upgrade your leased handset to

a new eligible handset, provided you terminate your existing DLC,

return the leased handset to us within 14 days (or same day if

returning in store) of entering into a new 24-month eligible

handset and mobile service plan and pay an upgrade fee of $190.

If you upgrade your device after the rst 12 months of your DLC

and your phone is in good working order, you’ll only pay $99.

Minimum term

24-months.

Returning your device

Your SIM card must be removed and the device reset to factory

settings so that personal or condential information is deleted.

All activation/locking features must be disabled (eg, Find My

iPhone) and you must provide any documentation reasonably

required to show it is the correct device. Otherwise a fee of up

to $499 applies.

What happens if i don’t return my device?

If you fail to return your device at the end of the DLC term, (subject

to our approval), you must continue to pay the monthly payment

for your device and Plan for up to 6 months after which, if still not

returned, we will charge you a device non return fee equivalent to

the fair market value of the device (to be advised at the time).

If you fail to return your device within 14 days of upgrading your

device, you must pay a non return fee based on the fair market

value of the device (to be advised at the time) plus 20%.

Monthly Calls (domestic)

Monthly Calls

Unlimited. Your Monthly Calls can be used in Australia for calls

to standard Australian numbers, as well as most 11xx, 12xx,

13xx and 1800 numbers.

International Monthly Call and SMS from Australia

Your Plan includes an unlimited calls, SMS and MMS from

Australia to standard international xed and mobile numbers.

Monthly Data (domestic)

Your Monthly Data set out in the above table to use in Australia.

Your unused Monthly Data expires each month. You can share

your Monthly Data with eligible data share services on the

same account.

Eligible data share services are: Go Mobile Swap plans, Go Mobile

Plus plans, Go Mobile Plus BYO plans, Go Mobile Plus Casual

plans, Go Mobile plans, Go Mobile BYO plans, Go Mobile Casual

plans, Everyday Connect Shared Data plans, Mobile Accelerate

Shared Data plans, and up to 5 Data Share SIM plans or

Companion plans (Eligible Services).

Extra Data

If you use more than your shared Data allowance, we will

automatically add extra data to your service in blocks of 1GB

for $10 (Extra Data). If you go over your Extra Data, we will

automatically add another block of 1GB for $10. Extra Data

is for use in Australia and expires at the end of your billing

month and is shared with any Eligible Services on your account.

Telstra Premium Swap Plan

Lease Plan (24-month term) $199/mth

Minimum Monthly Charge

$199

Monthly Calls, SMS, MMS and MessageBank®

Unlimited

Monthly data allowance

100GB

Monthly Calls, SMS and MMS from Australia to international numbers

Unlimited to all countries

Roaming Calls, SMS and MMS for use while overseas

Unlimited in Eligible Countries

Roaming monthly data allowance for use while overseas

4GB in Eligible Countries

Early Termination Charge^

$2,388

Total Minimum Cost*

$4,776

* The Total Minimum Cost does not include additional monthly device lease payments. ^ Plus any early termination charge for your Device Lease Contract

(see Early Termination Charge section below). Domestic allowances: Unlimited Wi-Fi data at Telstra Air® hotspots in Australia.

Calls, SMS and MMS to standard Australian numbers. Extra Data $10/GB automatically added for use that month.

Roaming allowances: For details, refer to Monthly International Roaming allowance section

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Monthly International Roaming allowance

Your Plan includes unlimited calls, SMS and MMS to standard xed

and mobile numbers and 4GB of data each month to use when you

are in Argentina, Austria, Belgium, Brazil, Brunei, Bulgaria, Canada,

Chile, China, Croatia, Czech Republic, Denmark, Egypt, Estonia,

Fiji, Finland, France, Germany, Greece, Hong Kong, Hungary, India,

Indonesia, Ireland, Israel, Italy, Japan, Luxembourg, Macau,

Macedonia, Malaysia, Mexico, Nauru, Netherlands, New Zealand,

Norway, Papua New Guinea, Philippines, Poland, Portugal,

Romania, Saudi Arabia, Serbia, Singapore, Slovak Rep, Slovenia,

South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan,

Thailand, Turkey, UAE, UK, USA and Vanuatu (Eligible Countries).

The list of Eligible Countries may change from time to time.

For a current list please visit telstra.com/overseas

Your International Roaming data allowance is separate from your

Monthly Data allowance and can’t be shared with other services

on your account.

If you exceed your 4GB International Roaming data allowance

you will be charged 3¢/MB for excess usage (charged per KB or

part thereof). Also, any data used to send or receive an MMS

overseas will use your International Roaming data allowance.

What’s not included

Your Monthly Calls and Monthly Data can’t be used overseas.

Your Monthly Calls doesn’t include calls to premium numbers

(eg 19xx numbers) and some satellite numbers, 1234, 12 455 and

12 456 numbers or content charges (including third party charges).

Your International Roaming call and SMS allowance doesn’t

include MMS or any calls or SMS to premium numbers, satellite

numbers, 1234, 12 455 and 12 456 numbers, content charges

or calls or SMS while you are in non-Eligible Countries.

Charges for all calls, SMS and MMS not included in your plan

can be found at telstra.com/customer-terms

Premium customer service

Your Plan includes access to a dedicated 24/7 helpdesk staffed

by some of Telstra’s best customer representatives. If you have any

issues with your Telstra Premium Mobile service, don’t hesitate to

call us on 1800 890 655. Queries about your other services should

be directed to our normal support channels.

Information about pricing

See the above table for your Plan pricing.

If you use your mobile for things not included in your Plan or

exceed your Monthly Data allowance, you’ll have to pay more

than $199 each month.

Accessory Repayment Option

You can choose an Accessory Repayment Option (ARO) to buy

mobile accessories. You’ll be charged for your accessories in

interest-free monthly payments. If you cancel your ARO,

you’ll have to pay the remaining cost of the accessories.

Only available at selected Telstra stores and partners.

Data charges

Data charges are based on how much data you use.

To understand how much data you might need go to

telstra.com.au/postpaid-data-calculator

Early Termination Charge

If you cancel or we terminate your DLC for your breach within

the rst 12 months, you must pay a fee based on the device’s

recommended retail price which decreases by 3% each month up

until the month in which you terminate (or part thereof). You will

retain the leased handset and title will pass to you. If you cancel

or we terminate for your breach from month 13 and you want to

(a) return your handset, a fee of $99 will apply for good working

order handsets or up to $499 for damaged handsets or (b) retain

your handset and have title pass to you, you must pay the fair

market value for your handset (to be advised at the time).

All charges are in addition to any Early Termination Charges for your

Plan and Accessories. The maximum Early Termination Charge for

your Plan at the start of your plan is set out in the above table.

Other information

Billing

Important information about your rst bill

When you start or change your Plan part way through a billing

period, your rst bill will have additional charges. Electronic bills

and payment are free of charge. A $2.20 charge applies to paper

bills, a $1.00 charge applies to payments made in person or via

mail. Some exemptions may apply. For more information go to

telstra.com/billpay

Call and data usage information

You will be sent SMS alerts in real-time when you reach 50%,

85% and 100% of your Monthly Data allowance. We will also

send you an alert if Extra Data is added to your service.

To check your usage:

• login to My Account at telstra.com/myaccount

• use My Plan Manager by going to telstra.com/mpm on

your mobile’s browser (select the ‘My’ tab to view details)

• use the Telstra 24x7

App on your iPhone and Android

phone (available on the App Store and Google Play)

• check the mobile data usage meter at

telstra.com.au/my-data-usage

Find out more at telstra.com/myusage

Using your service outside Eligible Countries

Unless you’re re-contracting your existing service or have

chosen to opt out, your Plan is automatically activated with

International Roaming.

If you make calls outside of Eligible Countries, you will be charged

separately for this usage. The cost of using your service overseas

is higher than in Australia. The main charges that apply are:

• calls and SMS – our International Roaming charges can be

found at telstra.com.au/overseas

• mobile data – $3 per MB (charged per KB or part hereof).

When you arrive in an overseas country, you will receive SMS alerts

about International Roaming to notify you of the cost of using your

service overseas and how to stop roaming. For more information

visit telstra.com/manageirusage

To deactivate International Roaming call us on 12 5109.

Mobile coverage

You can access 4GX coverage if you have a 4GX compatible device

and are in a 4GX coverage area. If you’re outside 4GX areas or if

you have a 4G or 3G device, you’ll receive access to our 4G or 3G

coverage. Mobile coverage depends on a number of factors such

as your device, location, surrounding landscape as well as the

physical building you may be using your device from. To nd out

more visit telstra.com/coverage