Terms & conditions
Version: 24ILSU_D1_01
Valid from: 21/08/2023
LANGUAGES
ABROAD
Students and Adults
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Version: 24ILSU_D1_01 Valid from: 21/08/2023
1. How to Book
Bookings are done online. The booking is
binding on the student once the student and/
or their legal guardian has indicated his/her
acceptance of these Terms and Conditions
within the online booking process. EF accepts
the enrollment by sending a conrmation and
initial invoice.
2. What is included in the
Course Fee
1. Chosen Language course
2. Accommodation in homestay with a half
board meal plan available from the Sunday
immediately preceding the Monday start date
until the Saturday after the course ends
3. Online pre- and post-course for up to three
(for general/summer courses) or six months
(for intensive/exam courses) for all English
language course
4. Weekly activities program
The Course Fee comprises two elements:
The Tuition Fee (40%) for lessons and the
Student Services Fee (60%) for other items
including homestay accommodation.
3. What is not included in the
Course Fee
1. Enrollment Fee of USD195 for courses up
to 8 weeks, USD295 for courses of 9 weeks
or more
2. EF Course Materials
4. Organizer
All programs are organized and sold by EF
Education First Ltd, Selnaustrasse 30, 8001
Zürich, Switzerland (referred to as “EF”). EF
is entitled to transfer or assign these Terms
and Conditions and all rights and obligations
hereunder to an aliate.
5. How to pay
EF accepts the following payment methods:
1. By bank transfer directly to the Organizer:
Name of Bank: Credit Suisse AG
Address: Paradeplatz 8, 8001
Zurich, Switzerland
Account holder: EF Education First AG
Account holder address: Selnaustrasse 30,
8001 Zurich, Switzerland
Account: 958089-32-28
IBAN: CH09 0483 5095 8089 3202 8
SWIFT: CRESCHZZ80A
2. By credit card (where applicable)
Please note that cash payment cannot
be accepted. Credit card fees will apply
according to local laws and regulations.
Terms & conditions
6. Payment Plan
Enrollment: Enrollment fee and Cancellation
Protection, due on booking date
Program Deposit: 20% of the Course Fee,
due 14 days after the booking date
2nd Payment: 20% of the Course fee, due 45
days after the booking date
3rd Payment: The remaining balance, due 60
days prior to the program start date
EF may oer a personalized payment plan
upon agreement, in which case that payment
plan shall apply instead of the above.
For late payments EF reserves the right to
charge a late payment fee of USD100.
Any promotional oers or discounts
conrmed at the time of booking are subject
to payments being made on time, and not
reducing the length of the booking.
7. Travel Insurance Coverage
All students must have travel insurance
coverage. EF has a tailor-made travel
insurance group policy with the insurance
provider Erika Insurance Ltd. (or with an
alternative insurance company as dened
in the applicable insurance policy), under
which EF is the policyholder. This insurance
is included in the booking and will be part
of the total amount charged to the student.
The insurance coverage includes illness/
accident, repatriation, interruption, theft,
delay and liability. Full terms of the insurance
can be found on www.erikainsurance.com.
A student refraining wishing to renounce this
coverage must ll out EF’s proof of insurance
document and provide EF with a copy of
the alternative insurance policy in English,
no later than 15 days before the due date
of the nal invoice. In this case the value
of the insurance will be deducted from the
total amount charged. Students enrolling
at a school in Australia are required by the
Australian government to obtain medical
insurance with an Australian company. EF can
oer students Allianz Private Insurance for
purchase. Contact us for more information.
8. Health formalities
Legal guardians of students under the age
of 18 (19 in Canada) will be required to sign
a medical liability waiver. The student may
be under obligation to provide proof of
vaccination and needs to be of good mental
and physical health for the duration of the
program. EF reserves the right to terminate
and/or repatriate the student at the student’s
expense if necessary for mental or physical
health reasons. The section “Withdrawal
fees after course start” applies to such
terminations. The courses are suitable for
students with reduced mobility as long
as the students are autonomous to move
around and participate in possible activities
according to the destinations and depending
on availability.
9. Cancellation Protection
EF Cancellation Protection is available upon
enrollment and charged as a one-time,
non-refundable fee of USD95. This covers
cancellations before departure due to illness
and Visa rejection. A doctor’s documentation
is needed within 10 days of the claim.
10. Local Public Holidays
On local public holidays EF Schools will be
closed. Booked accommodation is available
for students during the holidays.
11. Class Schedules and
Attendance
Classes are oered at all EF Schools in a
block schedule of 5 days on Monday to
Friday (or Tuesday to Saturday) from 8:00 to
20:00. EF language lessons last at least 40
minutes and are often held in blocks of 2 x
40 minutes. To receive the course certicate
and maintain visa status, EF students must
have an attendance of at least 80%.
12. Course levels
When an EF School has a course level of ve
students or fewer, EF reserves the right to
combine students of dierent levels in the
same classes.
13. EF Course Materials
EF Course Materials are needed to follow EF
course curriculum. EF Course Material prices
are as follows:
English courses:
Weeks 1-6: USD55
Weeks 7-12: USD100.*
*each additional six week interval: USD55
Non-English courses:
Weeks 1-9: USD85
weeks 10-18: USD155
*each additional six week interval: USD55
For specic SPIN lessons there may be
additional course material cost.
EF Campus Credits
Unused EF Campus Credits exceeding 20
USD will be refunded after course end.
An administrative fee of 20 USD will be
charged. Students booking a new course
within 12 months can transfer the full value of
unused credits.
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Version: 24ILSU_D1_01 Valid from: 21/08/2023
14. Special Interest Lessons
(SPIN lessons) and lectures
SPIN classes and lectures are taught in
class or online and the selection varies
between campuses.
15. EF’s Learning Guarantee
Cover of student’s costs under the Learning
Guarantee only applies to the Tuition Fee.
16. Internship or Volunteer
Experience Program
The EF Internship or Volunteer Experience
Program is available at an additional fee.
Included in this fee is a preparation program
and up to 100 hours of part-time unpaid
work or volunteer experience. Internship
and volunteer experience programs vary
according to visa regulations and are
therefore not guaranteed to all students
17. Arrival Airport Transfers
The transfer service is oered between 7:00
and 21:00 hours local time on the day before
the course start date. If students arrive at any
other time, EF can arrange a special transfer
at an additional fee. If several students are
picked up at the same time, there may be a
waiting periods before the transfer.
18. Changes before and after
course start date by the student
Changes of the program 60 days or more
before departure will result in a rebooking
fee of USD100 and USD250 if less than
60 days before departure. In the event of
a change of course (start date postponed,
shortened length), the cancellation conditions
will be applied to the original start date and
length. Students making changes to their
course after the start date will be charged
a change fee of USD100. There is no refund
for downgrades (e.g., change from Intensive
course to General course or change to a less
expensive destination).
19. Changes made by EF before
course start
EF retains the right to make changes to
destination, course type, start date or type
of accommodation up to 20 days before the
course start date. If EF needs to make major
changes to the program, EF will inform the
student of the proposed changes and the
impact on the price, if applicable.
20. Cancellation fees before
program start.
Cancellations must be made in writing,
addressed to the Organizer, and submitted
to the EF oce or local EF representative.
In all cases, the Enrollment Fee, Cancellation
Protection fee, Visa fee and Courier fee are
non-refundable. Right of withdrawal does
not apply to the purchase of the program.
Cancellation conditions for ight tickets
are listed in the section Flights below.
Cancellations prior to 60 days before
program start, EF charges the
20% of the Course Fee and
accommodation supplements.
Cancellations between 31 and 60 days before
program start, EF charges 40% of the Course
Fee and accommodation supplements.
Cancellations between 8 and 30 days before
program start, EF charges 60% of the Course
Fee and accommodation supplements.
Cancellations 7 days or less before program
start, EF charges the full Course Fee and
accommodation supplements.
Destinations in the USA if the student is
already in the USA with an EF sponsored
F1 Visa
For Cancellations, EF charges according
to the conditions outlined above, with a
minimum of 60% of the Course Fee and
Accommodation Supplement.
21. Withdrawal fees after course
start
To withdraw from the EF program, students
must inform the EF School and sign the
course change notication form. The date of
withdrawal is dened as the Saturday of the
week of the last day of class attendance.
EF is not obliged to refund students whose
courses are terminated due to violation of
EF’s written disciplinary and/or attendance
policies or local, state or federal laws.
Charges other than Course Fee
and accommodation supplement
are non-refundable.
22. For all destinations except in
the USA
A withdrawal is eective upon a 4-week
notice period for courses shorter than 12
weeks, and an 8-week notice period for
courses of 12 weeks or longer. The Course
Fee and accommodation supplements for
the time after the notice period will be
fully refunded.
23. For destinations in the USA
For withdrawals until the mid-point of the
course for courses up to 11 weeks, EF will
retain the full charges for the rst 4 weeks
and refund the tuition fee for the unused
weeks after week 4.
For withdrawals until the mid-point of the
course for courses 12 weeks or longer, EF will
retain the charges for the rst 6 weeks and
refund the tuition fee for the unused weeks
after week 6.
For withdrawals after the mid-point of the
course (50% of the total booked course
duration) EF will retain all charges.
Refunds for courses in the USA will be
issued within 45 working days of the last day
of attendance.
In the USA students will be automatically
withdrawn if they fail to attend classes during
30 consecutive days.
24. Student Conduct
All students will have to adhere to the
school’s local code of conduct. Students
engaging in illegal activity or behavior
that deliberately disrupts the learning
environment or damages property of EF,
accommodation providers or fellow students
will be expelled or suspended from the
program and the student shall compensate EF
and hold EF harmless from any claims from
third parties in relation to such damages.
The Course Fee and other charges will not
be refunded, unless otherwise prescribed by
local accreditation rules.
25. Passport and visa
The student is responsible for any entry
formalities for the destination country, such
as passport and visa. Before departure, the
student must consult the ocial website
of the government of the destination. It is
recommended to begin the visa process four
months before the course start. If a student
fails to meet the attendance requirements
tied to their visa, EF may report the student to
relevant authorities in the destination country.
26. Destination specic policies
Students booking courses in Australia, New
Zealand, Singapore and British Columbia
(Canada) will receive specic local terms and
conditions that complement this document.
27. Validity of Prices
The prices published are based upon
currency exchange rates in eect at the time
of writing [12/06/2023]. They are therefore
subject to change before departure in case
the exchange rate between the American
dollars and the currency of the destination
country changes signicantly. EF also
reserves the right to amend the price in case
of increases in government taxes or in case of
cost ination in the destination country.
28. Personal Data
EF is committed to protecting the privacy of
our customers and a full description of EF’s
processing activities and your rights can be
found here www.ef.com/legal/privacy-policy.
29. Photography and lm
material
The student or its parent / guardian accepts
that EF can freely and for the purpose of
promoting EF’s products and services use
photography, lm and sound material that has
been created during the course that contains
an image of the student, that the student
creates as part of the course and uploads
to EF’s website(s) or apps, and/or that the
student uploads to social networks, such as
Instagram and Twitter, under the hashtag
#EFMoment, #EF4ever or other hashtag
invented or promoted by EF. The student will
be asked for consent prior to each collection
of such material.
The student accepts and agrees that course
material created by the student, such as
essays, may be used for research purposes in
anonymized form.
30. Liability and force majeure
EF will not be liable or responsible for
any loss, damage, inconvenience, delay
in performance, or failure to perform in
connection with the provision of any goods
or services due to causes beyond EF’s
reasonable control, including but not limited
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Version: 24ILSU_D1_01 Valid from: 21/08/2023
to: re; natural disaster; acts of government;
labor disputes or civil unrest; criminal,
terrorist or threatened terrorist activities
of any kind; pandemics or public health
emergencies; any negligent or willful act
or failure to act by any third party; or any
other cause beyond the direct control of EF.
These conditions do not aect your rights as
dened by the consumer protection laws in
your home country.
EF is required to apply all health and/or
pandemic measures taken by the authorities,
in particular medical repatriation, quarantine,
management of infected students and
those in close contact with infected
students. EF may therefore adapt the
conditions of the stay and immediately take
precautionary measures.
To the extent permitted by law, the liability
of EF, its aliates, their directors, ocers,
employees, agents and partners with respect
to losses arising from negligence, breach of
contract or otherwise will be limited in all
circumstances to the full amount paid to EF
for the particular course. Such companies
and persons will in no circumstances have
any liability for indirect or consequential
losses or damages.
31. Misspellings and typos
EF reserves the right to correct
typographical errors and is not bound
by obvious inaccuracies.
32. Organizer
All travel and language programs are
organized and sold by EF Education First
Ltd, Selnaustrasse 30, Zurich, Switzerland
(referred to as "EF"). EF Language Colleges
Ltd, Zurich, Switzerland, promotes the travel
and language programs sold by EF.
33. Disputes and Governing Law
Any complaints should rst be addressed
to sta at the destination so the issue can
be solved. Students who perceive that the
course or other services purchased from EF
are still not being performed according to the
agreement after a reasonable period of time
to remedy the issue should inform EF without
delay, in writing.
This agreement shall be governed by the laws
of Switzerland, without regard to conict of
law provisions. Any dispute or claim arising
out of or in connection with this agreement
must be resolved by a court located
in Switzerland.
34. Flights
For Flights booked by EF on a student’s
request (including discounted and free
ights), the student agrees to be bound
by the airline’s policies and terms and
conditions. EF is not responsible for airline
schedule changes, cancellations or delays.
Any airline fees for rebooking, rerouting or
cancellation are the responsibility of the
student. EF reserves the right to charge for
increases in airline charges and taxes.
For free ight oer EF contributes a
maximum of USD 500 to the cost of the
student’s ight to and from their course
destination for Intensive and Exam courses
of 12 weeks or longer. The ight booking
must be made through EF. This oer cannot
be used in conjunction with any other EF
oer. The student will be charged the full
cost of EF’s ight contribution if they change
their course to a General or Basic course, or if
the course is terminated and is therefore less
than 12 weeks long. The oer is subject to
cancellation without further notice.
35. Sanctioned individuals
or territories
The Student is obliged to submit their ocial
registered domiciled address when booking
the course. The Student represents and
warrants that neither the Student nor any of
the immediate family members of the Student
is a designated, blocked, or otherwise
identied under any sanctions laws or is
engaging in transactions that are prohibited
by sanctions laws. If performance under
these Terms and Conditions (in whole or
part) would, in EF’s sole discretion, constitute
a breach of a sanctions law applicable to
EF, EF shall have the right (i) not to fulll its
obligations under the Agreement and shall
not be liable to pay any claim hereunder to
the extent that such payment would expose
EF to any sanction, prohibition, penalty or
restriction under any applicable sanctions
law, and (ii) to terminate this agreement with
immediate eect without liability for any
direct or indirect damages to Student.
EF International Language Campuses
ef.com
