eBay Connect 2021

eBay

Connect

2021

Payments

Shan Vosseller

VP of Product, Payments

eBay Connect 2021

Agenda

Managed Payments progress and next steps

Cross-border trade

Fee netting & charging

Further enhancements & changes ahead

Managed Payments

Progress

We are on track to transition the majority of sellers onto managed

payments by 2022

• The majority of sales volume on eBay is

already on managed payments

• Millions of sellers worldwide are seeing the

benefits of increased buyer choice, easier

selling and simpler fees

• All sellers are invited and migration is not

optional

• More benefits are coming in the months

ahead

As of this week, managed payments is available globally

June

All eBay sites and

markets worldwide are

enabled for managed

payments

Launch

Full Rollout

July

All newly registered

sellers globally will be on

managed payments by

default

Any remaining listings

which have not migrated

will be ended

Sellers will need to go

through reactivation

process to re-enable

selling privileges and

re-list

Required participation ultimately reflects in API

After a period of not onboarding, we revoke selling privileges

Trading API: Error code 120 - “You need to create a seller's account.”

Sellers must then go to Seller Hub / My eBay Selling to update their account

Depending on their entity type, some additional data and documentation may be required.

Once reactivated, they can relist ended listings up to 90 days after end date

Cross-Border Trade

Sellers are normally paid in the currency of their domicile

Sellers are paid in the default currency of their domicile, regardless of what site they list on

Example: US seller lists on UK site (GBP), gets paid in USD

Currency conversion happens at transaction time and is reflected in holding currency

Some sites do or will support choice of holding currency at onboarding time:

CA: CAD or USD

HK: HKD or USD

SG: SGD or USD

PL: PLN or EUR

Sellers in markets without eBay sites will default to EUR for EEA or USD for the rest of the world

In our rest of world markets, payouts go through our partner, Payoneer

APIs reflect the transacted price/currency and converted price/currency

Recent enhancements in multi-currency support

GetCancellation, GetInquiry,

GetCase and GetReturn APIs now

show:

• Claim amount in listing currency

• Fee credit details in listing

currency

• Amount seller owed for a refund in

both listing currency and seller’s

holding currency

• Reimbursement details in seller’s

holding currency

getPaymentDispute method now

shows:

• Listing site's currency

(convertedFromCurrency)

• Seller's default currency

(currency)

• Exchange rate for the

conversion (exchangeRate)

The DisputeAmount type was

added to support this capability.

getPayout(), getPayouts(),

getPayoutSummary(),

getTransaction(),

GetTransactionSummary(),

getTransfer(), and

getSellerFundsSummary now show:

• Converted from and converted

to currency

• Converted from and converted

to amount

• Exchange rate at the time of

transaction

Disputes API Post-order API Finances API

Fee Netting & Charging

Fees are netted from proceeds of sales

Sellers no longer will have a separate monthly fee invoice billed in arrears

Charges of any kind are debited from available funds in the seller account

Policy determines trigger points for when account is debited

Bank is the default top-up method, but sellers can specify their preferred payment instrument

in payment settings

Recent enhancements in fee netting & charging

New fields added to the following types used by the

getPaymentDispute method under PaymentDispute type

• monetaryTransactions: new array to provide details on

transactions that occur when a dispute is resolved.

• protectedAmount: new field that shows the amount that

the seller is protected against in a dispute under eBay's

seller protection policy.

• totalFeeCredit: new field that shows the amount of

money in selling fee credits due back to the seller

Disputes API

Added new fields to the GetCancellation, GetInquiry,

GetCase and GetReturn APIs to expose the following

details:

• Fee credits due for a refund as per eBay’s fee credit

policy

• Net charge amount derived from subtracting the fee

credit amount from the total charge

• Details on the seller payment instrument used to fund

buyer refunds

Post-order API

Recent enhancements in fee netting & charging

Added a new endpoint getTransfer() to provide more details for seller

transferring money to eBay for reimbursement of one or more

charges.

• A new transaction type ‘TRANSFER’ and a filter condition added

getTransactions(), to explain seller transferring money to eBay for

reimbursement of one or more charges.

• In addition to the amount, funding source, currency, exchange

rate and relevant identifiers for cancellations, returns, refunds, or

other charges are provided

• Mixed sources of funds are supported between balance, bank,

and cards

getTransactions() and getTransactionSummary() are updated:

• To net the non-transaction fees(and corresponding credits) from

the seller account balance.

• A new transaction type ‘NON_SALE_CHARGE’ added for insertion

fees, listing upgrade fees, and ad fees

• A new transaction type ‘Adjustment’ added to notify any

adjustments made to seller funds.

• Updated transaction type – “SHIPPING_LABEL” to help get

details on the post-paid shipping charge

Finances API Finances API: getTransfer

Further Enhancements

& Changes Ahead

Post-Order API

New Post-Order APIs (as part of the fulfilment set of APIs):

• In 2021, eBay will launch new post order APIs (as a part of the fulfilment API) that will enable sellers to cancel

orders and manage cancellation requests, returns and item not received requests from buyers.

• Additionally, new Refund Details API will be introduced to expose granular refund details including:

• Fee credits due for a refund as per eBay’s fee credit policy

• Details on the seller payment instrument used to fund buyer refunds

Expected Improvements:

• Simplified API structure with a fewer number of endpoints compared to to the existing Post-Order APIs

• Light-weight response payload

• Search improvements (includes supporting search by order number, issue ID, issue status and buyer username)

• Next available actions based on the state of the issue

• New endpoint for detailed activity history

• Improved documentation with clearly defined error codes and failure reasons

• Support for item-level cancellation

Finances API

Add International fee memo:

Added international fee memo to the the getTransactions(), to provide more info (buyer country) about International

fees added to the Final value Fee.

Finances API planned enhancements:

• Adding a memo to the the getTransactions() method for the orders on hold, to explain reason for transaction

hold and timeframe of hold release.

• Adding Bank reference ID to the getTransactions(), getPayout() and getPayouts() method, for easy

reconciliation of payouts with seller’s bank account.

• Adding Funds sent timeframe to the getTransactions(), getPayout() and getPayouts() method, to provide the

timeframe it takes for funds to reach seller’s bank account after payout sent from eBay.