Microsoft PowerPoint - Payoneer as a Preferred Payment Method

Payoneer Balance

as an eBay

Preferred

Payment Method.

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eBay is now able to charge Seller’s Payoneer Account

balance to pay Fees and Refunds.

Payoneer as a Preferred Payment Method means eBay will be able to charge a seller’s Payoneer account

balance instead of their credit card for managed payments.

To activate the feature, seller needs to set the Payoneer account as their default Selling cost instrument /

preferred payment method for fees and refunds. This can be done in their wallet page ( My eBay > Account

Settings > Payments)

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How is eBay Charging Fees from the

Payoneer Balance?

eBay will be charging fees in real time from the Payoneer balance for most activities related to “Seller-

initiated activities”, such as:

1. Onetime payment

2. Seller initiated refund

3. Seller cancelled transactions.

For certain cases that are “not related to the seller-initiated activities”, eBay will charge the Payoneer

account using a 3-day notification. Such activities included are:

1. eBay auto-charge fees

2. EMBD (eBay Money Back Guarantee) escalated case force refund

3. Payment dispute force refund

Please note that eBay will charge the eBay balance first, if it is not enough, the system will turn the eBay

balance “negative” and then send out a 3-day notification to the seller before making the charge.

How to set up Payoneer

as default Payment Method

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How to set up Payoneer as default Payment Method

There are two steps to activate Payoneer as you default payment method for fees and refunds:

Step 1:

Grant permission to allow eBay to

charge from Payoneer account balance

Step 2:

Make Payoneer the

default payment method

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1. Go to my eBay – account setting – payments

2. Scroll down to the Payment methods and you

will see Payoneer ID embedded there. Click

manage.

Step 1:

How to grant permission to allow eBay to

charge from Payoneer account balance

How to set up Payoneer as default Payment Method

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3. A notification “Manage use - Selling cost” will

pop up, click “Authenticate your Payoneer

account” to use it as selling fee payment

method.

Step 1:

How to grant permission to allow eBay to

charge from Payoneer account balance

How to set up Payoneer as default Payment Method

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4 . Pop up layer will redirect you to Payoneer

website to sign in with your Payoneer

account, and a two factor authentication

will be triggered during sign in.

Step 1:

How to grant permission to allow eBay to

charge from Payoneer account balance

How to set up Payoneer as default Payment Method

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5. The confirmation page will pop up. Click

“confirm”

for the consent and authorize

eBay to charge your Payoneer

balance.

Step 1:

How to grant permission to allow eBay to

charge your Payoneer account balance

How to set up Payoneer as default Payment Method

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6. a confirmation page will inform you that the

connection process is successful and now

eBay can access your Payoneer account.

Step 1:

How to grant permission to allow eBay to

charge your Payoneer account balance

How to set up Payoneer as default Payment Method

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7. Seller can only use the Payoneer ID to link to their

current eBay account and charge the selling cost,

otherwise it will fail, and a notification will pop up

saying:

“It looks like you used a Payoneer ID that’s

not linked to your eBay account. Please sign in with

Payoneer ID that is linked with your eBay account.”

8. If you are facing a failure linkage issue, click

“Authenticate your Payoneer account” and the

sign-in page will pop up so you can enter the

current Payoneer ID.

Step 1:

How to grant permission to allow eBay to

charge your Payoneer account balance

How to set up Payoneer as default Payment Method

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1. Once the connection process is

successful, there will be a pop-up page

called manage use.

2. By default, Payoneer is not the default for

selling costs

3. Seller can turn on the button to make

Payoneer the default option for selling

costs.

Step 2:

How to makes Payoneer your default

payment method

How to set up Payoneer as default Payment Method

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4. Once the button is turned on and active,

eBay will deduct all selling costs and

refunds from seller’s Payoneer ID. You will

see on the Payment Methods page that

Payoneer ID is

“preferred for selling cost,

used for payouts”

How to set up Payoneer as default Payment Method

Step 2:

How to makes Payoneer your default

payment method

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Note 1: Seller can only use the Payoneer ID linked to their

current eBay account for charging selling cost, otherwise

it will fail.

How to set up Payoneer as default Payment Method

Step 2:

How to makes Payoneer your default

payment method

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Note 2: In case the Payoneer authentication

expired, seller can authenticate again in the same

flow by clicking “

authenticate your

account

again

.”

Note 3: After you activate this function, please

make sure that there is enough balance in your

Payoneer account to pay for eBay deductions.

When the balance of Payoneer account is

insufficient, the deduction failure will be triggered,

which will affect the user experience.

How to set up Payoneer as default Payment Method

Step 2:

How to makes Payoneer your default payment

method

How to set up Payoneer

as One-Time Payment

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1. In the OTP (One Time Payment) page, sellers can now

choose Payoneer as an OTP method.

2. See the “Make One Time Payment” page and click

“change payment option”

How to set up Payoneer as One-Time Payment

Seller will need to do this only if they did not set up Payoneer as

their preferred payment method.

If Payoneer is their preferred payment method, by default the

payment option shown in this page will show the Payoneer id

rather than credit card

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3. Make sure you run through the authentication

process before activating Payoneer as the OTP. If

you have not run the authentication process, click

“authenticate your account”

and follow the process

in Step 1 - How to grant permission to allow eBay to

charge from Payoneer account balance

How to set up Payoneer as One-Time Payment

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4. When the authentication process finishes,

you will see that the Payoneer ID option is

available.

5. Select the Payoneer ID option and save.

How to set up Payoneer as One-Time Payment

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6.

Your total amount due will be stated on the OTP

page, click confirm.

How to set up Payoneer as One-Time Payment

How to use Payoneer balance

to Process Refund

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1. On the Review and Refund page, sellers

can choose to use Payoneer in a post

transaction refund flow. However, we

strongly recommend that you set Payoneer

as your preferred payment method, so that

you do not need to re-change it for every

refund flow.

2. Click “how you’re charged” to activate

Payoneer as a refund payment method.

How to use Payoneer balance to Process Refund

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3. Please make sure you run through the

authentication process before

activating Payoneer as the refund

payment method.

If you have not run the authentication

process, click

“authenticate your

account”

and follow the process in

Step no - How to grant permission to

allow eBay to charge

from Payoneer account balance.

How to use Payoneer balance to Process Refund

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4. After the authentication process, the

seller can choose Payoneer to make

a refund. Click “save” to continue.

How to use Payoneer balance to Process Refund

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5. See the “How you’re charged” section on the

bottom. Your Payoneer ID should be

displayed here

.

6. Click confirm to make the refund.

How to use Payoneer balance to Process Refund

New Seller onboarding flow to

enable Payoneer Charging

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New Seller onboarding flow to enable Payoneer Charging

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1.

New seller registration steps remain the

same. You may refer to:

https://www.ebay.com.sg/sellercentre/

ebay-new-sellers/begin-selling-

journey/setup-seller-account

2.

When seller links their Payoneer account,

eBay will ask the seller to confirm their

consent to eBay charging their Payoneer

balance.

3.

Seller still needs to add one credit card

during onboarding.

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4. Once the seller has linked their

Payoneer account the seller can

click either “link an existing Payoneer

account” or “create a new one”.

New Seller onboarding flow to enable Payoneer Charging

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5. The authentication page will pop up and

ask the seller to confirm that their

Payoneer account will be used to pay

eBay selling costs.

6. Seller can click “Not Now” but we highly

recommend seller to click “confirm”.

New Seller onboarding flow to enable Payoneer Charging

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New Seller onboarding flow to enable Payoneer charging

7. Once Seller authentication is successfully

completed, click OK to continue

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8. Registration goes back to the final

page of Payoneer account, and from

there you can continue the rest of

registration process.

New Seller onboarding flow to enable Payoneer charging

Frequently Asked Question

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Where can I find details of the charges to my Payoneer account for eBay expenses?

You can see a detailed breakdown of your recent activity in the Payments section of Seller Hub or My

eBay. In addition, you may download your monthly financial statement which provides a summary of

your monthly account activity. At the start of each month, you will receive an email to let you know that

your financial statement is ready to download. In your financial statement, you will find a summary of

your selling activity and a detailed view of your transactions, including information on fees, claims,

refunds, payment disputes, payouts and more for that month.

Why do I need to authenticate my Payoneer account?

Authenticating your account allows eBay and Payoneer to confirm your identity and protect your

personal and business account information. eBay and Payoneer also needs your authorization to

charge your Payoneer account for eBay selling costs.

I have multiple currencies on my Payoneer, could eBay take out different currency for payment?

Only USD currency will be taken out from Payoneer.

Frequently Asked Question

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Why do I need to authorize eBay to debit my Payoneer account on the Payoneer website?

Authorized operations are an additional security mechanism. By authorizing the operation, Payoneer allows

eBay to debit your Payoneer account.

Is there an additional charge for me to activate the Payoneer as the preferred payment method

feature?

There is no additional charge for sellers to activate this feature.

How to increase the Payoneer charging limit? My Payoneer account linked to more than one eBay

account, the limit may not be enough.

Please reach out to the Payoneer customer support here:

https://payoneer.custhelp.com/app/answers/detail-eb/a_id/36112/

What if within 3 days my negative balance turns to be positive balance, will eBay still take funds from

my Payoneer account?

Yes, if eBay has sent out a 3-day notification, then the process will be continued.

Frequently Asked Question

Can I as a seller grant permission to Authenticate Payoneer ID as payment methods but not activated

the Payoneer as the default payment method?

Yes, you can but we recommend you activate it as fee charges taken out from the credit card may

fluctuate due to FX differences.

How do I change the payment method for fees and expenses from my Payoneer account to another

form of payment?

If you would like to discontinue using your Payoneer account as a payment method for eBay selling costs,

visit the payments section of My eBay or Seller Hub and add or select a different payment method.

I encountered an error message saying that the deduction failed when I debited my Payoneer

account. How can I solve it?

Most deduction failures are caused by insufficient balances in the Payoneer account. If you encounter

such an error message, please carefully check whether the balance of your Payoneer account is sufficient

and try to deduct the payment again after making up the balance. Special reminder: Please do make sure

you have enough balance in your Payoneer account to pay for eBay charges! When the balance of a

Payoneer account is insufficient, deduction failures will be triggered which will in turn affect user

experience

Frequently Asked Question

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Frequently Asked Question

I don't want to use the default Payoneer account for a specific refund or payment, how do I do this?

You can change the debit method for each refund or payment operation. Click the default debit method to

replace it. We strongly recommend that you set your Payoneer account as the default debit method to reduce

extra operations for each debit and improve operational efficiency

Where can I see the details of debits from my Payoneer account?

You can see recent activity details on the Manage Payments page in Seller Hub. Alternatively, you can download

your monthly bill from the Manage Payments page to view monthly activity details. For specific steps, please visit

https://www.ebay.com/sh/fin/transactions or My eBay > selling > payments > reports

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