7962_42_UG.fmb

Americas Headquarters

Cisco Systems, Inc.

170 West Tasman Drive

San Jose, CA 95134-1706

USA

http://www.cisco.com

Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

Cisco Unified IP Phone 7962G and

7942G for Cisco Unified

Communications Manager 6.0

(SCCP

and SIP)

INCLUDING LICENSE AND WARRANTY

Customer Order Number:

Text Part Number:

Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) iii

Contents

Softkey Definitions i

Common Phone Tasks i

Phone Screen Icons ii

Button Icons ii

Getting Started 1

Using this Guide 1

Finding Additional Information 2

Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2

Safety and Performance Information 2

Cisco Product Security Overview 3

Accessibility Features 3

Connecting Your Phone 4

An Overview of Your Phone 7

Understanding Buttons and Hardware 7

Understanding Lines and Calls 10

Understanding Line and Call Icons 11

Understanding Phone Screen Features 11

Cleaning the Phone Screen 12

Understanding Feature Buttons and Menus 13

Accessing the Help System on Your Phone 13

Understanding Feature Availability 14

Understanding SIP vs. SCCP 15

Basic Call Handling 16

Placing a Call—Basic Options 16

iv OL-12644-01

Placing a Call—Additional Options 17

Answering a Call 18

Ending a Call 19

Using Hold and Resume 20

Using Mute 21

Switching Between Multiple Calls 21

Switching an In-Progress Call to Another Phone 22

Viewing Multiple Calls 22

Transferring Calls 23

Sending a Call to a Voice Message System 24

Forwarding All Calls to Another Number 24

Using Do Not Disturb 25

Making Conference Calls 26

Understanding Types of Conference Calls 26

Starting and Joining a Standard Conference 27

Starting or Joining a Meet-Me Conference Call 29

Placing or Receiving Intercom Calls 29

Advanced Call Handling 31

Speed Dialing 31

Picking Up a Redirected Call on Your Phone 32

Storing and Retrieving Parked Calls 33

Logging Out of Hunt Groups 34

Using a Shared Line 35

Understanding Shared Lines 35

Adding Yourself to a Shared-Line Call 36

Preventing Others from Viewing or Barging a Shared-Line Call 37

Using BLF to Determine a Line State 38

Making and Receiving Secure Calls 38

Tracing Suspicious Calls 39

Prioritizing Critical Calls 39

Using Cisco Extension Mobility 41

Managing Business Calls Using a Single Phone Number 41

Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) v

Using a Handset, Headset, and Speakerphone 44

Obtaining a Headset 45

Using AutoAnswer 45

Changing Phone Settings 46

Customizing Rings and Message Indicators 46

Customizing the Phone Screen 47

Using Call Logs and Directories 48

Using Call Logs 48

Directory Dialing 50

Using Corporate Directory on Your Phone 50

Using Personal Directory on Your Phone 51

Accessing Voice Messages 54

Using the User Options Web Pages 55

Accessing Your User Options Web Pages 55

Configuring Features and Services on the Web 56

Using Personal Directory on the Web 56

Using Your Personal Address Book on the Web 56

Configuring Fast Dials on the Web 57

Using the Address Book Synchronization Tool 58

Setting Up Speed Dials on the Web 58

Setting Up Phone Services on the Web 59

Controlling User Settings on the Web 60

Controlling Line Settings on the Web 61

Setting Up Phones and Access Lists for Mobile Connect 63

Using Cisco WebDialer 66

Understanding Additional Configuration Options 68

Troubleshooting Your Phone 70

General Troubleshooting 70

Viewing Phone Administration Data 71

vi OL-12644-01

Using the Quality Reporting Tool 71

Cisco One-Year Limited Hardware Warranty Terms 72

Index 75

Cisco, Cisco Systems, the Cisco logo, and the Cisco

Systems logo are registered trademarks or trademarks of

Cisco Systems, Inc. and/or its affiliates in the United States

and certain other countries. All other trademarks

mentioned in this document or Website are the property of

their respective owners. The use of the word partner does not imply a

partnership relationship between Cisco and any other company. (0705R)

OL-12644-01

QUICK REFERENCE

Cisco Unified IP Phone

7962G and 7942G for

Cisco Unified

Communications

Manager 6.0

(SCCP

and SIP)

Softkey Definitions

Phone Screen Icons

Button Icons

Common Phone Tasks

Softkey Definitions

AbbrDial Dial using a speed dial index

number

Answer Answer a call

Back Return to the previous Help topic

Barge Add yourself to a call on a shared

line

CallBack Receive notification when a busy

extension becomes available

Cancel Cancel an action or exit a screen

without applying changes

cBarge Add yourself to a call on a shared

line and establish a conference

CFwdALL Set up/cancel call forwarding

Clear Delete records or settings

Close Close the current window

ConfList View conference participants

Confrn Create a conference call

Delete Remove characters to the right of

the cursor when using EditDial

Details

(SCCP only)

Open the Details record for a

multiparty call in the Missed Calls

and Received Calls logs

Dial Dial a phone number

DirTrfr

(SCCP only)

Transfer two calls to each other

DND Turn on/off Do Not Disturb

(DND)

EditDial Edit a number in a call log

EndCall Disconnect the current call or the

current intercom call

Erase Reset settings to their defaults

Exit Return to the previous screen

Common Phone Tasks

View online help on

the phone

Press .

Place a call Go off-hook before or

after dialing a number.

Redial a number Press Redial. Or press

the Navigation button

while on-hook to see

your Placed Calls log.

Switch to the handset

during a call

Pick up the handset.

Switch to the speaker

or headset during a call

Press or , then

hang up the handset.

Mute your phone Press .

Use your call logs Press to choose a

call log. To dial,

highlight a listing and go

off-hook.

Edit a number Press EditDial, << or >>.

Hold/resume a call Press Hold or Resume.

Transfer a call to a new

number

Press Transfer, enter the

number, then press

Transfer again.

Place an intercom call Press intercom button,

enter a number if

necessary, and speak

after you hear the tone.

Start a standard (ad

hoc) conference call

Press more > Confrn,

dial the participant, then

press Confrn again.

GPickUp Answer a call ringing in another

group

iDivert Send or redirect a call to a voice

messaging system

Join

(SCCP only)

Join several calls already on a

single line to create a conference

Links View related Help topics

Main Display the Help main menu

MeetMe Host a Meet-Me conference call

more Display additional softkeys

New Call Make a new call

OPickUp Answer a call ringing in an

associated group

Park Store a call using Call Park

PickUp Answer a call in your group

QRT Submit call problems to the

system administrator

Redial Redial the most recently dialed

number

Remove Remove a conference participant

Resume Resume a call on hold

RmLstC Drop the last party added to a

conference call

Save Save the chosen settings

Search Search for a directory listing

Select Select a menu item or call

Transfer Transfer a call

Update Refresh content

VidMode

(SCCP only)

Choose a video display mode

<< Delete entered characters

>> Move through entered characters

Phone Screen Icons

Line and Call Status

Call Forwarding enabled

Call on hold

Connected call

Incoming call

Off-hook

On-hook

Shared line in use

Message waiting

Authenticated call

Encrypted call

Busy line in a speed-dial, call log, or

directory listing (BLF feature)

Idle line in speed-dial, call log, or

directory listing (BLF feature)

Speed-dial, call log, or directory

listing (line status unknown)

Line in Do Not Disturb (BLF feature)

Intercom line in idle state

Intercom line in one-way audio call

Intercom line in two-way audio call

Audio or Video Mode

Handset in use

Headset in use

Speakerphone in use

Video enabled (SCCP only)

Feature Access

Feature assigned to button

Mobility assigned to button

Hold assigned to button

Conference assigned to button

Transfer assigned to button

Phone service URL assigned to

button

URL entry in a call log is ready to edit

(SIP only)

Option selected

Feature enabled

Button Icons

Messages

Services

Help

Directories

Settings

Volume

Speaker

Mute

Headset

Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) 1

Getting Started

Using this Guide

This guide provides you with an overview of the features available on your phone. You can read it

completely for a solid understanding of your phone’s capabilities, or refer to the table below for

pointers to commonly used sections.

If you want to... Then...

Explore your phone on your own Press on the phone when you need assistance.

Review safety information See Safety and Performance Information, page 2.

Connect your phone See Connecting Your Phone, page 4.

Use your phone after it is installed Start with An Overview of Your Phone, page 7.

Learn what the button lights

mean

See Understanding Buttons and Hardware, page 7.

Learn about the display See Understanding Phone Screen Features, page 11.

Make calls See Placing a Call—Basic Options, page 16.

Put calls on hold See Using Hold and Resume, page 20.

Mute calls See Using Mute, page 21.

Transfer calls See Transferring Calls, page 23.

Make conference calls See Making Conference Calls, page 26.

Set up speed dialing See Speed Dialing, page 31.

Share a phone number See Using a Shared Line, page 35.

Use your phone as a

speakerphone

See Using a Handset, Headset, and Speakerphone, page 44.

Change the ring volume or tone See Changing Phone Settings, page 46.

View your missed calls See Using Call Logs and Directories, page 48.

Listen to your voice messages See Accessing Voice Messages, page 54.

See softkey and icon definitions See the Quick Reference Card in the front of this guide.

2 OL-12644-01

Finding Additional Information

You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at

this URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

You can access the Cisco website at this URL:

http://www.cisco.com/

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials

(SCCP phones only.)

The Cisco Unified IP Phone 7900 Series eLearning tutorials use audio and animation to demonstrate

basic calling features. You can access eLearning tutorials online (for several phone models) from your

personal computer. Look for the eLearning tutorial (English only) for your phone model in the

documentation list at the following location:

http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html

Note Although a eLearning tutorials for the Cisco Unified IP Phone 7962G and 7942G phones do

not exist, refer to the Cisco Unified IP Phone 7900 Series eLearning tutorials for an overview

of the common IP phone features and functionality.

Safety and Performance Information

Refer to these sections for information about the impact of power outages and other devices on your

Cisco Unified IP Phone.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered.

If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not

function until power is restored. In the case of a power failure or disruption, you may need to reset or

reconfigure equipment before using the Service or Emergency Calling Service dialing.

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good quality external devices (such as headsets) that are shielded against

unwanted radio frequency (RF) and audio frequency (AF) signals.

Getting Started

Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) 3

Depending on the quality of these devices and their proximity to other devices such as mobile phones

or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take

one or more of the following actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality

of external devices, cables, and connectors. The system will perform adequately when suitable devices

are attached using good quality cables and connectors.

Caution In European Union countries, use only external headsets that are fully compliant with the

EMC Directive [89/336/EC].

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws

governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors

and users are responsible for compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local

laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please

Accessibility Features

A list of accessibility features is available upon request.

4 OL-12644-01

Connecting Your Phone

Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP

telephony network. If that is not the case, refer to the graphic and table below to connect your phone.

AUX

DC48V

10/100 SW 10/100 PC

113656

DC adaptor port (DC48V)

Access port (10/100 PC)

AC-to-DC power supply

Handset port

AC power cord

Headset port

Network port (10/100 SW)

Footstand button

Connecting Your Phone

Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) 5

Adjusting the Footstand

To change the angle of the phone base, adjust the footstand while pressing the footstand button.

Adjusting the Handset Rest

Cisco recommends adjusting the handset rest, particularly when wall mounting the phone, as this will

ensure that the receiver will not readily slip out of the cradle. See the table below for instructions.

1 2 3

120521

Set the handset aside and pull the square plastic tab from the handset rest.

Rotate the tab 180 degrees.

Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.

Return the handset to the handset rest.

Registering with TAPS

After your phone is connected to the network, your system administrator might ask you to

auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used

for a new phone or to replace an existing phone.

To register with TAPS, pick up the handset, enter the TAPS extension provided by your system

administrator, and follow the voice prompts. You might need to enter your entire extension, including

the area code. After your phone displays a confirmation message, hang up. The phone will re-start.

Headset Information

To use a headset, connect it to the headset port on the back of your phone.

Although Cisco Systems performs some internal testing of third-party headsets for use with the

Cisco

Unified IP Phones, Cisco does not certify or support products from headset or handset vendors.

Because of the inherent environmental and hardware inconsistencies in the locations where

6 OL-12644-01

Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all

environments. Cisco recommends that customers test the headsets that work best in their environment

before deploying a large number of units in their network.

In some instances, the mechanics or electronics of various headsets can cause remote parties to hear

an echo of their own voice when they speak to Cisco Unified IP Phone users.

Cisco Systems recommends the use of good quality external devices, like headsets that are screened

against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of

these devices and their proximity to other devices such as cell phones and two-way radios, some audio

noise may still occur. See the

“Using External Devices” section on page 2, for more information.

The primary reason that a particular headset would be inappropriate for the Cisco Unified IP Phone

is the potential for an audible hum. This hum can be heard by either the remote party or by both the

remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds

can be caused by a range of outside sources, for example, electric lights, being near electric motors,

large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using

a local power cube or power injector.

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must

sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot

guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the

sites listed below have been reported to perform well on Cisco Unified IP Phones.

Nevertheless, it is ultimately still the customer's responsibility to test this equipment in their own

environment to determine suitable performance.

For information about headsets, see:

http://www.vxicorp.com/cisco

http://www.plantronics.com

http://www.jabra.com

An Overview of Your Phone

Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) 7

An Overview of Your Phone

The Cisco Unified IP Phone 7962G and 7942G are full-feature telephones that provide voice

communication over the same data network that your personal computer uses, allowing you to place

and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls,

and so on.

In addition to basic call-handling features, your phone can provide enhanced productivity features that

extend your call-handling capabilities. Depending on configuration, your phone supports:

• Access to network data, XML applications, and web-based services.

• Online customizing of phone features and services from your User Options web pages.

• A comprehensive online help system that displays information on the phone screen.

Understanding Buttons and Hardware

You can use the graphics and table below to identify buttons and hardware on your phone.

Cisco Unified IP Phone 7962G

101112131415

184911

8 OL-12644-01

Cisco Unified IP Phone 7942G

184910

101112131415

An Overview of Your Phone

Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) 9

Item Description For more information, see...

Programmable

buttons

Depending on configuration,

programmable buttons provide access to:

• Phone lines and intercom lines (line

buttons) and intercom lines

• Speed-dial numbers (speed-dial

buttons, including the BLF speed-dial

feature)

• Web-based services (for example, a

Personal Address Book button)

• Call features (for example, a Privacy,

Hold, or Transfer button)

Buttons illuminate to indicate status:

Green, steady—Active call or

two-way intercom call

Green, flashing—Held call

Amber, steady—Privacy in use,

one-way intercom call, DND

active, or logged into Hunt

Group

Amber, flashing—Incoming call

or reverting call

Red, steady—Remote line in use

(shared line or BLF status)

• Understanding Phone

Screen Features, page 11

• Basic Call Handling,

page 16

• Speed Dialing, page 31

• Using a Shared Line,

page 35

• Using BLF to Determine a

Line State, page 38

• Using BLF to Determine a

Line State, page 38

• Placing or Receiving

Intercom Calls, page 29

Phone screen Shows phone features. Understanding Phone Screen

Features, page 11

Footstand button Allows you to adjust the angle of the phone

base.

Adjusting the Footstand,

page 5

Messages button Auto-dials your voice message service

(varies by service).

Accessing Voice Messages,

page 54

Directories button Opens/closes the Directories menu. Use it

to access call logs and directories.

Using Call Logs, page 48

Help button Activates the Help menu. Accessing the Help System on

Your Phone, page 13

10 OL-12644-01

Understanding Lines and Calls

To avoid confusion about lines and calls, refer to these descriptions:

Lines—Each line corresponds to a directory number or intercom number that others can use to call

you. The Cisco

Unified IP Phone 7962G supports one to six lines and the Cisco Unified IP Phone

7942G supports one to two lines, depending on configuration. To see how many lines you have, look

at the right side of your phone screen. You have as many lines as you have directory numbers and

phone line icons:

Calls—Each line can support multiple calls. By default, your phone supports four connected calls per

line, but your system administrator can adjust this number according to your needs. Only one call can

be active at any time; other calls are automatically placed on hold.

Settings button Opens/closes the Settings menu. Use it to

control phone screen contrast and ring

sounds.

Changing Phone Settings,

page 46

Services button Opens/closes the Services menu. Using the User Options Web

Pages, page 55

Volume button Controls the handset, headset, and

speakerphone volume (off-hook) and the

ringer volume (on-hook).

Using a Handset, Headset,

and Speakerphone, page 44

Speaker button Toggles the speakerphone on or off. When

the speakerphone is on, the button is lit.

Using a Handset, Headset,

and Speakerphone, page 44

Mute button Toggles the microphone on or off. When

the microphone is muted, the button is lit.

Using Mute, page 21

Headset button Toggles the headset on or off. When the

headset is on, the button is lit.

Using a Handset, Headset,

and Speakerphone, page 44

Navigation button Allows you to scroll through menus and

highlight items. When the phone is

on-hook, displays phone numbers from

your Placed Calls log.

Using Call Logs, page 48

Keypad Allows you to dial phone numbers, enter

letters, and choose menu items.

Basic Call Handling, page 16

Softkey buttons Each activates a softkey option (displayed

on your phone screen).

Understanding Phone Screen

Features, page 11

Handset light strip Indicates an incoming call or new voice

message.

Accessing Voice Messages,

page 54

Item Description For more information, see...

An Overview of Your Phone

Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) 11

Understanding Line and Call Icons

Your phone displays icons to help you determine the call and line state.

Icon Line or Call State Description

On-hook line No call activity on this line.

Off-hook line You are dialing a number or an outgoing call is ringing.

Connected call You are currently connected to the other party.

Ringing call An incoming call is ringing on one of your lines.

Call on hold You have put the call on hold. See Using Hold and Resume, page 20.

Remote-in-use Another phone that shares your line has a connected call. See Using a

Shared Line, page 35, for details.

Reverting call A holding call is reverting to your phone. See Using Hold and Resume,

page 20.

Authenticated

call

See Making and Receiving Secure Calls, page 38.

Encrypted call See Making and Receiving Secure Calls, page 38.

Idle line (BLF) See Using BLF to Determine a Line State, page 38.

Busy line (BLF) See Using BLF to Determine a Line State, page 38.

Line in Do Not

Disturb (BLF)

See Using BLF to Determine a Line State, page 38.

Idle Intercom

line

The intercom line is not in use. See Placing or Receiving Intercom Calls,

page 29.

One-way

intercom call

The intercom line is sending or receiving one-way audio. See Placing or

Receiving Intercom Calls, page 29.

Two-way

intercom call

The recipient pressed the intercom line to activate two-way audio with

the caller. See

Placing or Receiving Intercom Calls, page 29.

Understanding Phone Screen Features

This is what your main phone screen might look like with active calls and several feature menus open:

137522

77961

Primary phone

line

Displays the phone number (directory number) for your primary phone line.

When several feature tabs are open, the phone number and the time and date

alternate display in this area.

Programmable

button

indicators

Programmable buttons can serve as phone line buttons, speed-dial buttons,

phone service buttons or phone feature buttons. Icons and labels indicate how

these buttons are configured. For an icon reference, see

“Phone Screen Icons” in

the Quick Reference Card at the front of this guide.

Softkey labels Each displays a softkey function. To activate a softkey, press the softkey button

Status line Displays audio mode icons, status information, and prompts.

Call activity

area

Displays current calls per line, including caller ID, call duration, and call state

for the highlighted line (standard view). See

“Understanding Line and Call

Icons” section on page 11, and Viewing Multiple Calls, page 22.

Phone tab Indicates call activity. Press this tab to return to the call activity area, if needed.

Feature tabs Each indicates an open feature menu. See Understanding Feature Buttons and

Menus, page 13.

12 OL-12644-01

Cleaning the Phone Screen

Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone,

as they can contaminate phone components and cause failures.

An Overview of Your Phone

Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) 13

Understanding Feature Buttons and Menus

Press a feature button to open or close a feature menu.

If you want to... Then...

Open or close a feature

Press a feature button:

Messages

Services

Directories

Settings

Help

Scroll through a list or

Press the Navigation button.

Go back one level in a

feature menu

Press Exit. Pressing Exit from the top level of a menu, closes the menu.

Switch among open

feature menus

Press a feature tab. Each feature menu has a corresponding tab. The tab is

visible when the feature menu is open.

Accessing the Help System on Your Phone

Your phone provides a comprehensive online help system. Help topics appear on the phone screen.

If you want to... Then...

View the main menu Press on your phone and wait a few seconds for the menu to display.

Main menu topics include:

• About Your Cisco Unified IP Phone—Details about your phone

• How do I...?—Procedures for common phone tasks

• Calling Features—Descriptions and procedures for calling features

• Help—Tips on using and accessing Help

Learn about a button or

softkey

Press , then quickly press a button or softkey.

Learn about a menu

item

Press , , or to display a feature menu.

Highlight a menu item, then press twice quickly.

Get help using Help Press twice quickly. Select the help topic you need.

14 OL-12644-01

Understanding Feature Availability

Depending on your phone system configuration, features included in this Phone Guide might not be

available to you or might work differently on your phone. Contact your support desk or system

administrator for information about feature operation or availability.

You can access many features either by using a softkey or by pressing a line button. You can configure

some features but your system administrator controls most of them.

Here are some details about using softkeys and line buttons to access features:

Feature Softkey Line Button Label and Icon

Call Back CallBack CallBack

Call Forward CFwdALL Forward All

Call Park Park Park

Call PickUp PickUp PickUp

Conference Confrn Conference

Conference List ConfList Conference List

Do Not Disturb DND Do Not Disturb or

Do Not Disturb

End Call EndCall End Call

Group Pickup GPickUp Group PickUp

Hold Hold Hold

Hunt Group HLog Hunt Group or

Hunt Group

Malicious Call Trace MCID Malicious Call Trace

Meet Me Conferencing MeetMe MeetMe

Mobility Mobility Mobility

New Call New Call New Call

Other PickUp OPickUp Other PickUp

Quality Reporting Tool QRT Quality Reporting Tool

Redial Redial Redial

Remove Last Conference

Party

RmLstC Remove Last Participant

Transfer Transfer Transfer

Video Mode Command VidMode Video

An Overview of Your Phone

Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) 15

Understanding SIP vs. SCCP

Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation

Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this

configuration.

Phone features can vary depending on the protocol. This Phone Guide indicates which features are

protocol-specific. To learn which protocol your phone is using, you can ask your system administrator

or you can choose

> Model Information > Call Control Protocol on your phone.

16 OL-12644-01

Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature availability

can vary; see your system administrator for more information.

Placing a Call—Basic Options

Here are some easy ways to place a call on your Cisco Unified IP Phone.

If you want to... Then... For more information, see...

Place a call using the handset Pick up the handset and enter a number. An Overview of Your

Phone, page 7

Place a call using the

speakerphone

Press and enter a number. Using a Handset, Headset,

and Speakerphone,

page 44

Place a call using a headset Press and enter a number. Or if

is lit, press New Call and enter a

number.

Using a Handset, Headset,

and Speakerphone,

page 44

Redial a number Press Redial to dial the last number, or

press the Navigation button (with the

phone idle) to see your Placed Calls.

Using Call Logs, page 48

Place a call when another call

is active (using the same line)

1. Press Hold.

2. Press New Call.

3. Enter a number.

Using Hold and Resume,

page 20

Dial from a call log 1. Choose > Missed Calls,

Received Calls, or Placed Calls.

2. Select the listing or scroll to it and

go off-hook.

Using Call Logs, page 48

Tips

• You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go

off-hook by lifting the handset or pressing Dial,

, or .

• When you pre-dial, your phone tries to anticipate the number you are dialing by displaying

matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a

number displayed with Auto Dial, press the number, or scroll to it and go off-hook.

• If you make a mistake while dialing, press << to erase digits.

Basic Call Handling

Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) 17

Placing a Call—Additional Options

You can place calls using special features and services that might be available on your phone. See your

system administrator for more information about these additional options.

If you want to... Then...

For more information,

see...

Place a call while another call

is active (using a different

line)

1. Press for the new line. The first

call is automatically placed on hold.

2. Enter a number.

Using Hold and Resume,

page 20

Speed dial a number Do one of the following:

• Press (a speed-dial button).

• Use the Abbreviated Dial feature.

• Use the Fast Dial feature.

Speed Dialing, page 31

Dial from a corporate

directory on the phone

1. Choose > Corporate

Directory (exact name can vary).

2. Enter a name and press Search.

3. Highlight a listing and go off-hook.

Using Call Logs, page 48

Dial from a corporate

directory on your personal

computer using

Cisco

WebDialer

1. Open a web browser and go to a

WebDialer-enabled corporate

directory.

2. Click the number that you want to

dial.

Using Cisco WebDialer,

page 66

Use Cisco CallBack to receive

notification when a busy or

ringing extension is available

1. Press CallBack while listening to the

busy tone or ring sound.

2. Hang up. Your phone alerts you

when the line is free.

3. Place the call again.

Your system

administrator

See if a line associated with a

speed-dial, call record, or

directory listing is busy before

placing a call to that line

Look for Busy Lamp Field indicators. Using BLF to Determine a

Line State, page 38

Make a priority (precedence)

call (SCCP phones only)

Enter the MLPP access number, then

enter the phone number.

Prioritizing Critical Calls,

page 39

Dial from a Personal Address

Book (PAB) entry

1. Choose > Personal

Directory to log in.

2. Choose Personal Address Book and

search for a listing.

Using Personal Directory

on Your Phone, page 51

18 OL-12644-01

Answering a Call

You can answer a call by lifting the handset, or you can use other options if they are available on your

phone.

Place a call using a billing or

tracking code

(SCCP phones only)

1. Dial a number.

2. After the tone, enter a client matter

code (CMC) or a forced

authorization code (FAC).

Your system

administrator

Place a call using your Cisco

Extension Mobility profile

service on a phone.

Using Cisco Extension

Mobility, page 41

Make a call from a cellular

phone using Mobile Voice

Access

1. Dial your assigned Mobile Voice

access number.

2. Enter your cellular phone number (if

requested) and PIN.

3. Press 1 to make a call to an

enterprise IP phone.

4. Dial a desktop phone number other

than your desktop phone number.

Note Before using Mobile Voice Access

to make a call, obtain your Mobile

Voice Access number and End user

PIN from your system

administrator.

Using Cisco Extension

Mobility, page 41

If you want to... Then... For more information, see...

Answer with a headset Press , if unlit. Or, if is already

lit, press Answer or (flashing).

Using a Handset, Headset,

and Speakerphone, page 44

Answer with the

speakerphone

Press , Answer, or (flashing). Using a Handset, Headset,

and Speakerphone, page 44

Switch from a connected call

to answer a new call

Press Answer, or if the call is ringing

on a different line, press

(flashing).

Using Hold and Resume,

page 20

Answer using call waiting Press Answer. Using Hold and Resume,

page 20

Send a call to a voice message

system

Press iDivert. Sending a Call to a Voice

Message System, page 24

Auto-connect calls Use AutoAnswer. Using AutoAnswer, page 45

If you want to... Then...

For more information,

see...

Basic Call Handling

Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) 19

Tip

If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system

administrator for more information.

Ending a Call

To end a call, hang up. Here are some more details.

Retrieve a parked call on

another phone

Use Call Park or Directed Call Park. Storing and Retrieving

Parked Calls, page 33

Use your phone to answer a

call ringing elsewhere

Use Call Pickup. Picking Up a Redirected

Call on Your Phone,

page 32

Answer a priority call (SCCP

phones only)

Hang up the current call and press

Answer.

Prioritizing Critical Calls,

page 39

Answer a call on your cellular

phone or other remote

destination

Set up Mobile Connect and answer

your phone.

When you enable Mobile Connect:

• Your desktop and remote

destinations receive calls

simultaneously.

• When you answer the call on your

desktop phone, the remote

destinations stop ringing, are

disconnected, and display a

missed call message.

• When you answer the call on one

remote destination, the other

remote destinations stop ringing,

are disconnected, and a missed

call message is shown on the other

remote destinations.

Using Cisco Extension

Mobility, page 41

If you want to... Then...

Hang up while using the handset Return the handset to its cradle. Or press EndCall.

Hang up while using the headset Press . If you want to keep headset mode activate, press

EndCall.

If you want to... Then... For more information, see...

20 OL-12644-01

Using Hold and Resume

You can hold and resume calls. When you put a call on hold, the Hold icon appears next to the

caller ID and the corresponding line button flashes green .

If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts back to

ringing after a certain period of time. The 'reverting' calls remains on hold until you resume them.

Your phone indicates the presence of a reverting call by:

• Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).

• Briefly displaying a “Hold Reversion” message in the status bar at the bottom of the phone screen.

• Displaying the animated Hold Reversion icon next to the caller ID for the held call.

• Displaying a flashing amber line button (depending on the line state).

If you want to... Then...

Put a call on hold 1. Make sure the call you want to put on hold is highlighted.

2. Press Hold.

Remove a call from

hold on the current line

1. Make sure that the appropriate call is highlighted.

2. Press Resume.

Remove a call from

hold on a different line

1. Press the appropriate line button: or (flashing). Doing so might

cause a held call to resume automatically:

• If there is a reverting call on the line, that call will resume.

• If there is more than one reverting call on the line, the oldest

reverting call will resume.

• If a non-reverting held call is the only call on the line, it will

resume.

2. If necessary, scroll to the appropriate call and press Resume.

Tips

• Engaging the Hold feature typically generates music or a beeping tone.

Hang up while using the speakerphone Press or EndCall.

Hang up one call but preserve another

call on the same line

Press EndCall. If necessary, remove the call from hold first.

If you want to... Then...

Basic Call Handling

Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) 21

• If you receive an alert for an incoming call and a reverting call at the same time, by default your

phone will shift the focus of the phone screen to display the incoming call. Your system

administrator can change this focus priority setting.

• If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on

the other phones that share the line.

• Your system administrator determines the duration between Hold Reversion alerts.

Using Mute

With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute

with the handset, speakerphone, or a headset.

If you want to... Then...

Toggle Microphone on Press .

Toggle Microphone off Press .

Switching Between Multiple Calls

You can switch between multiple calls on one or more lines. If the call that you want to switch to is

not automatically highlighted, use the Navigation button to scroll to it.

If you want to... Then...

Switch between

connected calls on one

line

1. Make sure the call that you want to switch to is highlighted.

2. Press Resume.

Any active call is placed on hold and the selected call is resumed.

Switch between

connected calls on

different lines

Press for the line that you are switching to.

If a single call is holding on the line, the call automatically resumes. If

multiple calls are holding, highlight the appropriate call and press Resume.

Switch from a

connected call to

answer a ringing call

Press Answer, or if the call is ringing on a different line press (flashing).

Any active call is placed on hold and the selected call is resumed.

22 OL-12644-01

Switching an In-Progress Call to Another Phone

You can switch in-progress calls between the desktop phone and your cellular phone or other remote

destination.

If you want to... Then...

Switch an in-progress

call on your desktop

phone to a cellular

phone

1. Press the Mobility softkey and select Send call to mobile.

2. Answer the in-progress call on your cellular phone.

The desktop phone line button turns red and handset icons and the

calling party number appear on the phone display. You cannot use

same phone line for any other calls, but if your desk phone supports

multiple lines, you can use another line to make or receive calls.

Switch an in-progress

call from a cellular

phone to your desktop

phone

1. Hang up the call on your cellular phone to disconnect the cellular

phone, but not the call.

2. Press Resume on your desk phone within 4 seconds and start talking

on the desk phone.

Viewing Multiple Calls

Understanding how multiple calls are displayed on your phone can help you organize your

call-handling efforts.

In standard viewing mode, your phone displays calls as follows for the highlighted line:

• Calls with the highest precedence and longest duration display at the top of the list.

• Calls of a similar type are grouped together. For example, calls that you have interacted with are

grouped near the top, and calls on hold are grouped last.

You can use these additional methods to view multiple calls on multiple lines:

If you want to... Then...

View calls on another

line

1. Press .

2. Immediately press the line button .

Switch to call overview

mode

Press for the highlighted line.

The phone switches to call overview mode, displaying one call per line. The

displayed call is either the active call or the held call with the longest

duration.

To return to standard viewing mode, press , then immediately press the

line button.

Basic Call Handling

Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) 23

Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.

If you want to... Then...

Transfer a call without

talking to the transfer

recipient

1. From an active call, press Transfer.

2. Enter the target number.

3. Press Transfer again to complete the transfer or EndCall to cancel.

Note If your phone has on-hook transfer enabled, complete the transfer

by hanging up.

Talk to the transfer

recipient before transferring

a call (consult transfer)

1. From an active call, press Transfer.

2. Enter the target number.

3. Wait for the transfer recipient to answer.

4. Press Transfer again to complete the transfer or EndCall to cancel.

Note If your phone has on-hook transfer enabled, complete the transfer

by hanging up.

Transfer two current calls

to each other (direct

transfer) without staying on

the line (SCCP phones only)

1. Scroll to highlight any call on the line.

2. Press Select.

3. Repeat this process for the second call.

4. With one of the selected calls highlighted, press DirTrfr. (To

display DirTrfr, you might need to press more.)

The two calls connect to each other and drop you from the call.

Note If you want to stay on the line with the callers, use Join instead.

Redirect a call to a voice

message system

Press iDivert. For more information, see Sending a Call to a Voice

Message System, page 24.

Tips

• If your phone has on-hook transfer enabled, complete the call by hanging up.

• If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again

places the call on hold.

• You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold

before transferring it.

24 OL-12644-01

Sending a Call to a Voice Message System

You can use iDivert to send an active, ringing, or on-hold call to your voice message system.

Depending on the type of call and your phone configuration, you can also use iDivert to send the call

to another party's voice message system.

• If the call was originally sent to someone else's phone, iDivert allows you to redirect the call either

to your own voice message system or to the original called party’s voice message system. Your

system administrator must make this option available to you.

• If the call was sent to you directly (not transferred or forwarded to you), or if your phone does

not support the option described above, using iDivert redirects the call to your voice message

system.

If you want to... Then...

Send an active, ringing, or on-hold call

to a voice message system

Press iDivert. One of two things occurs:

• The call is transferred to your voice message system.

• Your phone screen displays a menu that allows you to

choose between your voice message system or the voice

message system of the original called party. Choose an

option to redirect the call.

Tip

If your phone displays a menu that disappears before you make your selection, you can press iDivert

again to re-display the menu. You can also ask your system administrator to configure a longer timeout

value.

Forwarding All Calls to Another Number

You can use the Call Forward All feature to redirect incoming calls from your phone to another

number.

If you want to... Then...

Set up call forwarding on your

primary line

Press CFwdALL or Forward All and enter a target phone number.

Cancel call forwarding on

your primary line

Press CFwdALL or Forward All.

Verify that call forwarding is

enabled on your primary line

Look for:

• The call forward icon above the primary phone number: .

• The call forwarding target number in the status line.

Basic Call Handling

Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) 25

Tips

• Enter the call forward target number exactly as you would dial it from your phone. For example,

enter an access code or the area code, if necessary.

• You can forward your calls to a traditional analog phone or to another IP phone, although your

system administrator might restrict the call forwarding feature to numbers within your company.

• Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not

enabled, the call will ring as usual.

• Your system administrator can enable a call forward override feature that allows the person

receiving your forwarded calls to reach you. With override enabled, a call placed from the target

phone to your phone is not forwarded, but rings through.

• Your system administrator can change call forwarding conditions for your phone lines.

Using Do Not Disturb

You can use Do Not Disturb (DND) to block incoming calls from ringing on your phone. Your system

administrator enables DND for your phone.

When DND and Call Forward All are both enabled on your phone, calls are forwarded and the caller

does not hear a busy tone.

Your intercom lines still ring when DND is active.

Set up or cancel call

forwarding remotely, or for a

non-primary line

1. Log in to your User Options web pages. (See Accessing Your

User Options Web Pages, page 55.)

2. Access your call forwarding settings (See Controlling Line

Settings on the Web, page 61.)

Note When call forwarding is enabled for any line other than the

primary line, your phone does not provide you with any

confirmation that calls are being forwarded. Instead, you must

confirm your settings in the User Options web pages.

If you want to... Then...

Turn on DND Press DND or Do Not Disturb .

“Do Not Disturb” displays on the phone, the DND lights,

and the ring tone is turned off.

If you want to... Then...

26 OL-12644-01

Tips

• When DND is active, DND blocking is applied to all the lines on your phone.

• When DND and Call Forward All are both enabled on your phone, Call Forward All takes

precedence on incoming calls. That is, calls will be forwarded and the caller will not hear a busy

tone.

• Intercom and Multilevel Precedence and Preemption (MLPP), park reversion and hold reversion

all override DND.

• Your system administrator enables the DND feature on your phone.

Making Conference Calls

Your Cisco Unified IP Phone allows you to combine three or more separate calls into one conversation,

creating a conference call.

Understanding Types of Conference Calls

There are two types of conference calls: Standard (ad hoc) and Meet-Me.

Standard Conference Calls

You can create a standard conference in different ways, depending on your needs and programmable

line buttons or the softkeys available on your phone:

• Conference or Confrn—Use this softkey to establish a standard conference by calling each

participant. Standard conference calling is a default feature available on most phones.

• Join—Use this softkey to establish a standard conference by joining several calls already on one

line. (SCCP phones only)

Turn off DND Press DND or Do Not Disturb .

Customize DND settings If your system administrator configured DND settings to appear

on the User Options page, follow these steps:

1. Log in to your User Options web pages. See Accessing Your

User Options Web Pages, page 55.

2. From the drop-down menu, choose User Options > Device.

3. You can set the following options

• Do Not Disturb—Turn DND on/off.

• DND Incoming Call Alert—Set the alert to beep

only, flash only, or disable all visible and audible alert

notifications.

Basic Call Handling

Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) 27

• cBarge—Use this softkey to add yourself to an existing call on a shared line and to turn the call

into a standard conference call. This feature is available only on phones that use shared lines.

See Starting and Joining a Standard Conference, page 27, for additional instructions.

Meet-Me Conference Calls

You can create a Meet-Me conference by calling the Meet-Me phone number at a specified time.

See Starting or Joining a Meet-Me Conference Call, page 29, for additional instructions.

Starting and Joining a Standard Conference

A standard (ad hoc) conference allows at least three people to participate in a single call.

If you want to... Then...

• Create a conference by

calling participants

• Add new participants to

an existing conference

1. From a connected call, press Conference or Confrn. (You

may need to press the more softkey to see Confrn.)

2. Enter the participant’s phone number.

3. Wait for the call to connect.

4. Press Conference or Confrn again to add the participant to

your call.

5. Repeat to add additional participants.

Create a conference by joining

two or more existing calls

(SCCP phones only)

1. Make sure that you have two or more calls on a single line.

2. Highlight a call that you want to add to the conference.

3. Press Select.

The selected call displays this icon .

4. Repeat this process for each call that you want to add.

5. From one of the selected calls, press Join. (You may need to press

the more softkey to see Join.)

Note The active call is automatically selected.

Participate in a conference Answer the phone when it rings.

Create a conference by

barging a call on a shared line

Highlight a call on a shared line and press cBarge. (You may need to

press the more softkey to display cBarge.)

See Using a Shared Line, page 35.

View a list of conference

participants

1. Highlight an active conference.

2. Press Conference List or ConfList.

Participants are listed in the order in which they join the conference

with the most recent additions at the top.

28 OL-12644-01

Tips

• Calls must be on the same line before you can add them to a conference. If calls are on different

lines, transfer them to a single line before using Confrn, Conference ,or Join. (Join is on SCCP

phones only.)

• Depending on how your phone is configured, if you leave a conference after initiating it, the

conference might end. To avoid this, transfer the conference before hanging up.

• To start a secure conference, you must use a phone configured with security.

• Non-secure conferences and participants display a icon.

Get an updated list of

participants

While viewing the conference list, press Update.

See who started the

conference

While viewing the conference list, locate the person listed at the

bottom of the list with an asterisk (*) next to the name.

Remove any conference

participant

1. Highlight the participant’s name.

2. Press Remove.

Drop the last party added to

the conference

Press Remove Last Participant or RmLstC.

End your participation in a

conference

Hang up or press EndCall.

Join together two standard

conferences on the same line

On SCCP phones, use the Join or DirTrfr softkeys.

On SIP phones, use the Confrn or Transfer softkeys.

Check with your system administrator to see if this feature is

available to you.

Verify that a conference call is

secure

Look for the or icon after “Conference” on the phone

screen.

Remove a non-secure

participant from a conference

While viewing the Conference List, locate the participant without the

or icon, and press Remove.

Check with your system administrator to see if non-initiators of a

conference can remove participants.

If you want to... Then...

Basic Call Handling

Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) 29

Starting or Joining a Meet-Me Conference Call

Meet-Me conferencing allows you to start or join a conference by calling the conference number.

If you want to... Then...

Start a Meet-Me conference 1. Obtain a Meet-Me phone number from your system administrator.

2. Distribute the number to participants.

3. When you are ready to start the meeting, go off-hook to invoke a

dial tone, then press MeetMe.

4. Dial the Meet-Me conference number.

Participants can now join the conference by dialing in.

Note Participants hear a busy tone if they call the conference before the

initiator has joined. In this case, participants must call back.

Join a Meet-Me conference Dial the Meet-Me conference number (provided by the conference

initiator).

Note Participants hear a busy tone if they call the conference before the

initiator has joined. In this case, try your call again.

End a Meet-Me conference All participants must hang up.

The conference does not automatically end when the conference

initiator disconnects.

Tip

If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the

message, “Device Not Authorized.” For more information, see

Making and Receiving Secure Calls,

page 38.

Placing or Receiving Intercom Calls

You can make an intercom call to a target phone that auto-answers the call in speakerphone mode

with mute activated. The one-way intercom call allows you to deliver a short message to the recipient.

If the recipient’s handset or headset is in use, the audio is sent to the device that is use. Any current

call activity that your recipient is engaged in continues simultaneously.

The target destination receives an intercom-alert tone and can then choose to:

• Listen to the caller with your microphone muted (you can hear the caller but the caller cannot hear

you).

• End the intercom call by pressing the EndCall softkey. Do this if you do not want to hear the

message.

30 OL-12644-01

• Talk to the caller by pressing the active intercom button, and use either the handset, headset or

speaker. The intercom call becomes a two-way connection so that you can converse with the caller.

When using the intercom feature, be aware of the following:

• From an intercom line, you can only dial other intercom lines.

• You can use only one intercom line at a time.

• If you answer an intercom call while another intercom line is active, the first intercom call is dropped.

• When your active call is being monitored or recorded, you cannot receive or place intercom calls.

If you want to... Then...

Place an intercom call to a

preconfigured intercom target

Press (intercom target line) and, after you hear the

intercom-alert tone, begin speaking.

Place an intercom call to any

intercom number

Press (an intercom line). Enter the intercom target number or

press a speed-dial number for your target. After you hear the

intercom-alert tone, begin speaking.

Receive an intercom call When you hear the intercom-alert tone, handle the call in one of these

ways:

• Listen to the message in one-way audio.

• Speak to the caller by pressing (active intercom line).

• Press EndCall.

• The call then becomes a basic two-way call except that no

special features are available. You can stay in speakerphone

mode or go to handset or headset mode as you would with a

basic call.

Advanced Call Handling

Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) 31

Advanced Call Handling

Advanced call-handling tasks involve special features that your system administrator might configure

for your phone depending on your call-handling needs and work environment.

Speed Dialing

Speed dialing allows you to enter an index number, press a button, or select a phone screen item to

place a call. Depending on configuration, your phone can support several speed-dial features:

• Speed-dial buttons

• Abbreviated Dialing

• Fast Dials

Note • To set up speed-dial buttons and Abbreviated Dial, you must access your User Options

web pages. See

Accessing Your User Options Web Pages, page 55.

• To set up Fast Dials, you must access the Personal Directory feature. See Using Personal

Directory on Your Phone, page 51.

• Alternately, your system administrator can configure speed-dial features for you.

If you want to... Then...

Use speed-dial

buttons

1. Set up speed-dial buttons. See Setting Up Speed Dials on the Web, page 58.

2. To place a call, press (a speed-dial button).

Note If your phone supports the Busy Lamp Field (BLF) speed-dial feature, you can

see if the speed-dial number is busy before dialing. See

Using BLF to

Determine a Line State, page 38.

Use Abbreviated

Dial

1. Set up Abbreviated Dialing codes. See Setting Up Speed Dials on the Web,

page 58.

2. To place a call, enter the Abbreviated Dialing code and press AbbrDial.

Use Fast Dial 1. Create a Personal Address B ook entry and assign a Fast Dials code. See Using

Your Personal Address Book on the Web, page 56.

2. To place a call, access the Fast Dial service on your phone. See Using Personal

Directory on Your Phone, page 51.

32 OL-12644-01

Picking Up a Redirected Call on Your Phone

Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call

to your phone. You might use Call PickUp if you share call-handling with coworkers.

If you want to... Then...

Answer a call that is ringing on

another extension within your call

pickup group

1. Do one of the following:

• If the PickUp button or softkey is available, press

it.

• If the PickUp button or softkey is not available,

go off-hook to display the PickUp softkey, then

press it.

If your phone supports auto-pickup, you are now

connected to the call.

2. If the call rings, press Answer to connect to the call.

Answer a call that is ringing on

another extension outside of your

group

1. Do one of the following:

• If the GPickUp softkey or Group PickUp button

is available, press it.

• If the GPickUp softkey or Group PickUp button

is not available, go off-hook to display GPickUp,

then press it.

2. Enter the group pickup code.

If your phone supports auto-pickup, you are now

connected to the call.

3. If the call rings, press Answer to connect to the call.

Answer a call that is ringing on

another extension in your group or

in an associated group

1. Do one of the following:

• If the OPickUp softkey or Other PickUp button is

available, press it.

• If the OPickUp softkey or Other PickUp button is

not available, go off-hook to display OPickUp,

then press it.

If your phone supports auto-pickup, you are now

connected to the call.

2. If the call rings, press Answer to connect to the call.

Advanced Call Handling

Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) 33

Tips

• Depending on how your phone is configured, you might receive an audio and/or visual alert about

a call to your pickup group.

• Pressing PickUp, GPickUp, or Group PickUp connects you to the call that has been ringing for the

longest time.

• Pressing OPickUp or Other PickUp connects you to the call in the pickup group with the highest

priority.

• If you have multiple lines and want to pick up the call on a non-primary line, first press for

the desired line, then press a Call PickUp softkey.

Storing and Retrieving Parked Calls

You can park a call when you want to store the call so that you or someone else can retrieve it from

another phone in the Cisco Unified Communications Manager system (for example, a phone at a

coworker’s desk or in a conference room).

You can park a call by using these methods:

• Call Park—Use the Park softkey to store the call. Your phone displays the call park number where

the system stored your call. You must record this number and then use the same number to retrieve

the call.

• Directed Call Park—Use the Transfer softkey to direct the call to an available directed call park

number that you dial or speed dial. To retrieve the call from a directed call park number, dial the

park retrieval prefix, then dial or speed dial the same directed call park number.

You can use a Directed Call Park button to speed-dial the directed call park number and to

monitor whether a directed call park number is occupied or available.

If you want to... Then...

Store an active call

using Call Park

1. During a call, press Park. (You may need to press the more softkey to

see Park.)

2. Note the call park number displayed on your phone screen.

3. Hang up.

Retrieve a parked call Enter the call park number from any Cisco Unified IP Phone in your

network to connect to the call.

34 OL-12644-01

Tips

• You have a limited time to retrieve a parked call before it reverts to ringing at the original number.

See your system administrator for details.

• Your system administrator can assign Directed Call Park buttons to available line buttons on your

Cisco Unified IP Phone 7962G that has a Cisco Unified IP Phone 7914 Expansion Module (the

Cisco Unified IP Phone 7942G does not support the Cisco Unified IP Phone 7914 Expansion

Module).

• You can dial directed call park numbers if you do not have Directed Call Park buttons. However,

you will not be able to see the status of the directed call park number.

Logging Out of Hunt Groups

If your organization receives a large number of incoming calls, you might be a member of a hunt group.

A hunt group includes a series of directory numbers that share the incoming call load. When the first

directory number in the hunt group is busy, the system hunts for the next available directory number

in the group and directs the call to that phone.

When you are away from your phone, you can prevent hunt group calls from ringing your phone by

logging out of hunt groups.

If you want to... Then...

Log out of hunt groups to

temporarily block hunt group

calls

Press HLog or Hunt Group. Your phone screen displays, “Logged

out of Hunt Group.”

calls

Press HLog or Hunt Group. When logged in, the Hunt Group button

is lit.

Direct and store an

active call at a directed

call park number

1. During a call, press Transfer.

2. Press the Directed Call Park with the park-unoccupied icon to

speed dial the directed call park number.

A Directed Call Park (flashing) with park-occupied icon

indicates the directed call park number is not available.

3. Press Transfer again to finish storing the call.

Retrieve a parked call

from a directed call

park number

From any Cisco Unified IP Phone in your network, enter the park retrieval

prefix and dial the directed call park number. Or after entering the park

retrieval prefix, press the

(flashing) with to connect to the call.

If you want to... Then...

Advanced Call Handling

Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) 35

Tip

Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone.

Using a Shared Line

Your system administrator might ask you to use a shared line if you:

• Have multiple phones and want one phone number

• Share call-handling tasks with coworkers

• Handle calls on behalf of a manager

Understanding Shared Lines

Remote-in-Use Icon

The Remote-in-Use icon appears when another phone that shares your line has a connected call.

You can place and receive calls as usual on the shared line, even when the Remote-in-Use icon appears.

Sharing Call Information and Barging

Phones that share a line each display information about calls that are placed and received on the shared

line. This information might include caller ID and call duration. (See the

Privacy section for

exceptions.)

When call information is visible in this way, you and coworkers who share a line can add yourselves

to calls using either Barge or cBarge. See

Adding Yourself to a Shared-Line Call, page 36.

Privacy

If you do not want coworkers who share your line to see information about your calls, enable the

Privacy feature. Doing so also prevents coworkers from barging your calls. See

Preventing Others from

Viewing or Barging a Shared-Line Call, page 37.

Note The maximum number of calls that a shared line supports can vary by phone.

36 OL-12644-01

Adding Yourself to a Shared-Line Call

Depending on how your phone is configured, you can add yourself to a call on a shared line using

either Barge or cBarge.

If you want to... Then...

See if the shared line is

in use

Look for the remote-in-use icon next to a red line button .

View details about

current calls on the

shared line

Press the red line button for the remote-in-use line. All non-private calls

appear in the call activity area of the phone screen.

Add yourself to a call

on a shared line using

the Barge softkey

1. Highlight a remote-in-use call.

2. Press Barge. (You may need to press the more softkey to display

Barge.)

Other parties hear a beep tone announcing your presence.

Add yourself to a call

on a shared line using

the cBarge softkey

1. Highlight a remote-in-use call.

2. Press cBarge. (You may need to press the more softkey to display

cBarge.)

Other parties hear a tone and brief audio interruption, and call

information changes on the phone screen.

Add new conference

participants to a call

that you have barged

Barge the call using cBarge, if available.

Unlike Barge, cBarge converts the call into a standard (ad hoc) conference

call, allowing you to add new conference participants. See the

“Making

Conference Calls” section on page 26.

Leave a barged call Hang up.

If you hang up after using Barge, the remaining parties hear a disconnect

tone and the original call continues.

If you hang up after using cBarge, the call remains a conference call

(provided at least three participants remain on the line).

Tips

• If a phone that is using the shared line has Privacy enabled, call information and barge softkeys

will not appear on the other phones that share the line.

• You will be disconnected from a call that you have joined using Barge if the call is put on hold,

transferred, or turned into a conference call.

Advanced Call Handling

Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) 37

Preventing Others from Viewing or Barging a Shared-Line Call

If you share a phone line, you can use the Privacy feature to prevent others who share the line from

viewing or barging (adding themselves to) your calls.

If you want to... Then...

Prevent others from viewing or

barging calls on a shared line

1. Press Private .

2. To verify that Privacy is on, look for the Privacy-enabled

icon

next to an amber line button .

Allow others to view or barge calls

on a shared line

1. Press Private .

2. To verify that Privacy is off, look for the Privacy-disabled

icon

next to an unlit line button .

Tips

• If the phone that shares your line has Privacy enabled, you can make and receive calls using the

shared line as usual.

• The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple

shared lines and Privacy is enabled, coworkers will not be able to view or barge calls on any of

your shared lines.

38 OL-12644-01

Using BLF to Determine a Line State

Depending on configuration, you can use the Busy Lamp Field (BLF) to determine the state of another

phone line that is associated with a speed-dial button, call log, or directory listing on your phone. You

can place a call to this line, regardless of the BLF status. This feature does not prevent dialing.

If you want to... Then...

See the state of a

speed-dial line

Look for one of these indicators next to the line number:

+ Line is in-use.

+ Line is idle.

BLF indicator unavailable for this line.

+ Line is in Do Not Disturb state.

See the state of a line

listed in a call log or