William H. Percy, Kim Kostere, and Sandra Kostere 77
clearly recognizable boundaries that differentiate the case from any other
collection of instances. None of the groups of people above constitute a
“case” in that sense.
• Grounded theory uses data from people to develop an explanation (theory)
for the process in question developed over time. But none of the topics above,
except perhaps the senior managers’ reflections, would lend themselves to
development of theory. They are descriptive, not explanatory. If the
researcher investigating the managers’ experiences in fact wanted to develop
a theory of what experiences contribute to successful leadership style, that
topic might qualify as grounded theory.
• Phenomenology investigates the “lived experience” of various psychological
phenomena. Many of the phenomena this approach tackles include attitudes,
beliefs, opinions, feelings, and the like. However, the phenomenologist’s
interest is in the inner dimensions, textures, qualities, and structures
(“essences”) of those cognitive processes, not in the external content or
referents that may trigger the cognitive processes.
Differentiating Generic Qualitative Inquiry from Phenomenological Inquiry
The most difficult distinction to make here is probably with phenomenology. Let’s take
a moment for a more careful review of the differences.
Phenomenology studies the inner essence of cognitive processing – what structures
(temporality, spatiality, etc.) and textures (what are the felt qualities of the thoughts?) are found
across the reports of many persons’ similar experiences? If a group of people describe how, in
everyday life, they feel when they experience anger at work, the phenomenologist listens to
what they all do similarly when processing their anger without thinking about it. Here is a
common example, taken from an analysis in progress:
All the participants reported that anger feels big, expansive, magically
powerful. They tend to feel themselves puff up, get hot, and start to believe they
can change the problem by shouting or being harsh. They get very present-
centered – nothing else matters when angry. Curiously, most also obsess about
the past and past angers at the same time. “It’s like being in a time warp,” one
said. Another said, “Tunnel vision. Only see one thing, but it feels timeless.”
The phenomenological interest is in the internal subjective structures of the
experiencing itself.
On the other hand, examples 1-6 described above focus on the actual content of their
reports (what do they actually think about the issue? What are the experiences? Etc.). The
attitude/opinion study would not be interested in the subjective psychological experiencing,
but only in its content – what the experience was about. In any of the examples, if someone
reported that anger was part of the experience, we’d be interested in the fact that someone was
angry, not in what that experience of anger (“being angry”) was like.
A second difference is that phenomenology investigates pre-reflective conscious
experiencing, often referred to as “lived experience.” Contrast the term experiencing
(phenomenology’s interest) with experiences (the focus of our topics above). Experiencing
addresses the inward and ongoing act of taking in and making sense of a phenomenon – how
does one do this? What is the structure of one’s cognitive processing? Experiences, on the other
hand, focus our attention outwardly – What was experienced? What happened? To what does
the belief point to in the outer world?