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1
Resistance Management Plan by Person or Impacted Group (Function, Role, Location)
Impacted Person
or Group
ADKAR
Barrier Point
WHAT: Resistance anticipated or
observed
(hear, behavior
, attitude)
WHY:
Root Cause(s)
HOW: Approach or tactic
for managing resistance
WHO: Person or
role to activate
WHEN:
Timing
OUTCOME: Success
Looks like
Person or Group
Awareness
Person or Group
Desire
Person or Group
Knowledge
Person or Group
Ability
Person or Group
Reinforcement
Resistance Management Plan by Organizational Level
Level
Root causes of resistance from
Prosci research
WHAT: Resistance anticipated
or observed (behavior, attitude)
HOW: Approach or tactic for
managing resistance
WHO: Person or
role to activate
WHEN:
Timing
OUTCOME: Success
Looks like
Employees
•
Lack of awareness of why the
change is happening
•
WIIFM (“what’s in it for me”)
Mid
-
level managers
& supervisors
•
Lack of awareness of why the
change is happening
•
Loss of power or control
•
Overload of current
responsibilities
Executives & senior
managers
• Disconnect with their strategy
or financial objectives
•
Disconnect with their
compensation
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