NEW AMERICAN FUNDING | 11001 Lakeline Blvd., Bldg. #1, Suite #325, Austin, TX 78717-0031
PO Box 170581, Austin, TX 78717-0031
Telephone 1-800-893-5304 Fax 1-800-880-0639
TTY/TDD 1-844-249-9633
Bi-Weekly Automatic Payment Program Info Packet V1 9/16/2022
Application of Payments to Your Loan. The first bi-weekly automatic payment that is made in each
statement cycle will be treated as a partial loan payment and will be held in a separate account until the
second bi-weekly payment is received. As a result, the first bi-weekly payment will not reduce your
principal when it is received. Once the second bi-weekly payment is received, the bi-weekly payments
will aggregate to one full payment, which will be applied to your loan account at that time. If three
automatic payments occur in one month, the third automatic payment will be applied to your loan
account as a reduction to the principal balance of your loan.
Additional Principal Payments. If you wish to make an additional payment to pay down your principal
balance, you must make the payment in one of the following ways:
Make your payment over the phone by calling us at 800-893-5304 and making your payment
with the assistance of a Customer Care representative. The additional principal payment cannot
be made using our automated phone system;
Mail your payment by check to the address above;
Or you can make your payment online by going to www.newamericanfunding.com/myloan/
There is no charge for making a payment online, but the site will require you to register. NOTE:
You may only use this method to make additional principal payments. Do not use it to make a
regular payment.
Once you enroll in the bi-weekly automatic payment program, you will no longer be able to make Regular
Monthly Payments by phone or through the New American Funding website as these have already been
set up according to the Bi-Weekly Payment Schedule.
Start Date. In the attached authorization form, you may specify the month that you would like for
automatic payments to begin. The authorization form must be received in our office by the fifteenth
(15th) of the month prior to your requested start month. If the form is received after the fifteenth
(15th), the automatic payments will begin the month after your requested start month.
Change to Payment Information. You agree to contact your financial institution to verify that the bank
account information in the authorization form is correct. To make any changes to your bank account
number or routing number, please submit a new authorization form to the Customer Care Department at
the address or fax number above. Please indicate the month you want the change to become effective.
Please be advised that the change must be received in our office by the fifteenth (15th) of the month
prior to that effective date, otherwise it will be applied to automatic payments in the following month.
You can obtain a new authorization form by contacting our Customer Care Department.
Cancelling the Bi-Weekly Automatic Payment Program. You may cancel this program by notifying the
Customer Care Department at least thirty (30) days prior to the date you would like the cancellation to
be effective. You may contact the Customer Care Department at the address or fax number above, or by
calling (800) 893-5304. If an automatic payment request is not honored by your financial institution,
New American Funding will not consider the payment to be made and you may be removed from the bi-
weekly automatic payment program. We may, in our sole discretion, resubmit the automatic payment
request for payment by your financial institution. New American Funding, in its sole discretion, reserves
the right to remove any loan account from the bi-weekly automatic payment program at any time.
You have the right to receive notice of all varying transfers.
You have 60 days from the date of the payment to notify New American Funding of any errors related to
an automatic payment under this agreement.
New American Funding will not be liable for any exemplary, special, consequential, punitive, indirect, or
incidental damages, regardless of whether any claim is based on contract or whether any such damages
were foreseeable.