Microsoft Word - ACPA23 - Access Guide

ACPA23 Convention

Accessibility Guide

26 – 29 March 2023 | New Orleans,

LA USA

Welcome to New Orleans, Louisiana! New Orleans is located at the mouth of the

Mississippi river on the Gulf Coast of the United States. Surrounded by bayous,

wetlands, and many other small bodies of water, New Orleans has been a physical

and cultural crossroads for millennia. It remains a place that the Isle de Jean

Charles Band of the Chitimacha, Choctaw, Biloxi Tribe, the United Houma Nation,

and Pointe-au-Chien Indian Tribe call home, as well as an area of outstanding

natural beauty.

ACPA last visited New Orleans in 1986, and we are excited to return to this space

for our 99th birthday! New Orleans is known as Balbancha in Choctaw – a place of

other languages – and it is here where so many bodies of water, roads, and

cultures converge that experience excitement at the potential for welcoming so

many new members. As we approach our 100th anniversary, we want to celebrate

the growth and direction of the association, as well as the unique historic, cultural,

and racial justice opportunities presented by our host city.

The Convention Planning Team, in conjunction with the Coalition for (Dis)Ability,

attempted to provide information related to accessibility attendees should ﬁnd

useful during their time at the ACPA23. Should you have questions or a need not

addressed within this guide, contact the Access Chair for ACPA23 (information

below).

For more information about ACPA23, visit this convention website at

https://neworleans2023.myacpa.org/.

Table of Contents

Welcome to ACPA23! ..................................................................................... 1

Contact Personnel .......................................................................................... 3

Accommodation Requests ............................................................................... 3

Interpreting Services ................................................................................... 3

Air Travel to Louis Armstrong New Orleans International Airport (MSY) ................. 4

MSY General Information ............................................................................. 4

Airlines Servicing MSY ................................................................................. 4

TSA and Security Check Points ..................................................................... 4

Wheelchair and Guided Assistance ................................................................ 5

Navigating MSY .......................................................................................... 5

A Map of MSY .......................................................................................... 5

Elevators ................................................................................................ 5

Restrooms .............................................................................................. 5

Service Animal Relief Areas (SARA) ............................................................ 5

Ground Transportation at MSY ......................................................................... 6

Parking ..................................................................................................... 6

Public Transportation .................................................................................. 6

Rental Cars ................................................................................................ 7

Ride Apps .................................................................................................. 7

Shuttle Services ......................................................................................... 7

Taxi Services ............................................................................................. 7

Convention Locations ..................................................................................... 9

New Orleans Marriott ..................................................................................... 9

Accessibility Features Offered in Guest Rooms ............................................. 9

Parking ................................................................................................. 10

Service Animal Relief Area (SARA) ........................................................... 10

Sheraton New Orleans Hotel ......................................................................... 10

Accessibility Features Offered in Guest Rooms ........................................... 10

Parking ................................................................................................. 10

Service Animal Relief Area (SARA) ........................................................... 11

Alcoholics Anonymous and Narcotics Anonymous ............................................. 11

Drug Stores ................................................................................................ 11

Medical Supply and Equipment Rental ............................................................ 12

Maps ......................................................................................................... 13

New Orleans Marriott ................................................................................ 13

Marriott 2

Floor ................................................................................... 13

Marriott 3

Floor .................................................................................... 14

Marriott 4

Floor .................................................................................... 15

Marriott 41

Floor .................................................................................. 16

Sheraton New Orleans Hotel ....................................................................... 17

Sheraton 5

Floor .................................................................................. 17

Sheraton 8

Floor .................................................................................. 18

Louis Armstrong New Orleans International Airport (MSY) .............................. 19

Main Concourses General Map ................................................................. 19

Retail and Concessions Map of MSY .......................................................... 20

Contact Personnel

The following personnel can assist you with questions you may have regarding

accessibility at ACPA23.

Michael J. Kutnak | he, him | [email protected]

ACPA23 Convention Access Chair

Luis Garay | they, them | luishgaray@gmail.com

ACPA23 Equity and Inclusion Chair

Marc Lo | he, him | marc[email protected]

ACPA23 Convention Chair

Accommodation Requests

ACPA seeks to provide an inclusive, equitable experience for attendees. Disabled

individuals requiring accommodations for the ACPA23 Convention should indicate

the nature of their request during Convention registration or contact the Convention

Access Coordinator, Mike Kutnak ([email protected]), as soon as possible, or by

Friday, March 3, 2023. ACPA will make reasonable eﬀorts to coordinate

accommodations whenever notified, however, we cannot guarantee fulfillment of

requests received after the priority date.

Interpreting Services

American Sign Language (ASL) Interpreters are available for all Convention

activities. Follow the Accommodation Request Guidelines to make a request

for interpreters.

Air Travel to Louis Armstrong New

Orleans International Airport

(MSY)

Louis Armstrong New Orleans International Airport (MSY),

1 Terminal Drive, Kenner, LA 70062

www.flymsy.com

The Customer Service Desk is located on Level 1 Baggage Claim. Call 1-504-303-

7792 for assistance. The desk operates from 5 a.m. to 9 p.m. daily.

For TTY calls, contact the Louisiana Relay Service by dialing 711 and request 1-504-

303-7700 (Airport Communications).

MSY General Information

Phone: 1-504-303-7500

TTY: 711; 1-504-303-7700

Lost & Found: 1-504-463-2252 or msy-[email protected].gov

MSY Accessibility page: https://flymsy.com/accessibility/

Airlines Servicing MSY

The following Airlines Services MSY:

• Air Canada

• Air Transat

• Alaska Airlines

• Allegiant Air

• American Airlines

• Breeze Airlines

• British Airways

• Delta Airlines

• Frontier Airlines

• JetBlue

• Silver Airways

• Southwest Airlines

• Spirit Airlines

• Sun Country Airlines

• United Airlines

• Vacation Express

More information on airlines serving MSY is available here:

https://flymsy.com/airlines/

TSA and Security Check Points

The Transportation Safety Administration (TSA) has specially designed lanes at

security checkpoints for persons with disabilities. To help expedite your passage

through the security checkpoint, and for information on prohibited items onboard

the aircraft, visit www.TSA.gov or call 1-866-289-9673. Email: tsa-

contactcenter@dhs.gov.

TSA Cares is a national helpline that provides travelers with disabilities, medical

conditions, and other special circumstances additional assistance during the

security screening process. To reach TSA Cares, call 1-855-787-2227. Call 72 hours

prior to traveling with questions about screening policies, procedures and what to

expect at the security checkpoint.

The TSA also provides on-site Passenger Support Specialists. Travelers requiring

special accommodations, or who are concerned about the security screening

process, may ask a TSA oﬃcer or supervisor for a Passenger Support Specialist who

can provide on-the-spot assistance.

Wheelchair and Guided Assistance

Request wheelchair assistance on your airline’s website or booking engine when you

book your flight. This is the best way to ensure assistance is available in a timely

manner. You may also request a wheelchair at your airline’s ticket counter or from

gate agents.

Airlines provide free wheelchair services for their passengers. A trained staﬀ

member will escort and assist the traveler through the entire airport process. Please

contact your airline in advance to request this service. For information on each

airline serving MSY, visit: https://flymsy.com/airlines/.

A Map of MSY

Find accessible routes throughout the facility by using MSY’s interactive map:

https://flymsy.com/facility-maps/. A PDF map of MSY can is available at the end of

this guide.

Elevators

MSY oﬀers elevators between the lower and upper levels in the Terminals and all

parking garages. Elevators with Braille signage and raised numbers & audible

information are in each of the terminals and parking garages.

Restrooms

Accessible restrooms and Family/Companion Care Family Restrooms are located

throughout the facility. The International Symbol of Accessibility marks each of

these facilities.

Adult changing tables are available in the family/companion care restrooms located

pre-security on Level 2 to the right of the screening checkpoint and post-security

near Shake Shack.

Service Animal Relief Areas (SARA)

A Pet Relief Area is located post-security near Shake Shack. There is an outside

service animal/pet relief area located on Level 1 between the short term parking

garage and the terminal. Exit Door 5 on Level 1 and go to the right.

Ground Transportation at MSY

The Airport’s central location offers easy access to I-10 and is located only a short

drive from Downtown New Orleans, the French Quarter, and the Central Business

District. Multiple convenient and affordable ground transportation options are

available for passengers.

Please do not accept solicitations to assist with transportation or baggage from

anyone that is not properly badged. Always seek out airport employees with MSY ID

badges for assistance. Solicitation of ground transportation is an illegal activity.

Illegal solicitors may be unlicensed and uninsured.

Parking

MSY offers a variety of parking options for your convenience. The following link list

parking options and capacity information: https://flymsy.com/parking/

Public Transportation

Avoid parking and traffic by utilizing public transit to and from the Louis Arm

strong New Orleans International Airport. Service to Downtown New Orleans

from the airport is available via the Jefferson Transit Authority (JET) and the

Regional Transportation Authority (RTA). Bus service is available from the ou

ter curb outside Level 3 Ticket Lobby.

Jefferson Transit Authority (JET)

Bus fare for the Veterans-Airport (E1) bus operated by JET is $2.00. The fare boxes

will accept $1, $5, $10, $20 dollar bills and all U.S. coins. The Veterans-Airport (E1)

bus provides service from the Louis Armstrong New Orleans International Airport,

to Downtown, with a total travel time of approximately fifty (50) minutes. For more

information on public transit in the area, including accessibility, route, and fare

information, please visit the https://jptransit.org/.

Regional Transportation Authority (RTA)

The Regional Transit Authority (RTA) provides the Airport Express (202) Bus with

service to and from the Louis Armstrong New Orleans International Airport into New

Orleans. Pick up locations for the Airport Express (202) Bus in New Orleans include

two separate Downtown New Orleans locations. Bus stops include Elk Place at

Cleveland, or the Union Passenger Terminal/Bus Bay 2. Bus fare for this route is

$1.25. For complete bus schedule information, pick up locations, and route

information, please visit https://www.norta.com/.

Please be aware that only the Regional Ride Day pass works for both JET and RTA

systems. All other JET fares and passes are non-transferable to the RTA system. To

utilize the RTA system, JET riders must pay RTA fare or purchase a Jazzy Pass (if

not using a Regional Ride pass).

Rental Cars

Rental car companies operating at Louis Armstrong New Orleans International

Airport include:

• Alamo – 1-800-462-5266

• Avis – 1-800-331-1212

• Budget – 1-800-527-0700

• Enterprise – 1-800-736-8227

• Hertz – 1-800-654-3131

• National – 1-800-227-7368

• Payless– 1-800-729-5377

• Thrifty – 1-800-847-4389

The MSY Consolidated Car Rental Center is open 24 hours a day, 7 days a week,

365 days a year. You can connect to the MSY Rental Car Center using the MSY

Rental Car Lot Shuttle. The rental car shuttle is available in front of the Long Term

Parking Garage. Exit the terminal on Level 1 Baggage Claim and walk towards the

Long Term Parking Garage adjacent to the terminal. Efficient, nonstop service is

available to and from the rental car facility 24 hours a day, 7 days a week. Shuttles

typically depart every 5 minutes from the terminal to the rental car facility. The

shuttle takes approximately 15-20 minutes to drive from the terminal to the rental

car facility.

Passengers with special needs should contact MVI Field Services at 1-615-318-

3108.

Ride Apps

Currently, Lyft and Uber service MSY. Ride app services pick up passengers outside

of Level 1 Baggage Claim on the middle curb.

To ride with Lyft, exit Doors 7 – 9, cross the walkway to the middle curb, and join

the queue.

Uber riders should exit Doors 9 – 11, cross the walkway to the middle curb, and

join the queue.

Shuttle Services

Airport Shuttle offers group rates. Large groups of fifty (50) or more people should

call 1-866-596-2699 for reservations. Those needing Wheelchair-Accessible Service

should also call 1-866-596-2699 for assistance. Please visit

www.airportshuttleneworleans.com for more information.

Courtesy Shuttle

Courtesy shuttles for off-airport parking, hotels, and motels are located in the

Ground Transportation Center, outside of Level 1 Baggage Claim Doors 1 through 5.

Taxi Services

Taxis pick up passengers in a dedicated taxi loading zone on the Arrivals Curb

outside of Level 1 Baggage Claim Door 7.

Taxi rides cost $36.00 from the airport to the Central Business District (CBD) or

French Quarter (west of Elysian Fields) for up to two (2) passengers. For three (3)

or more passengers, the fare will be $15.00 per passenger. Taxis must accept

credit card payments.

Below is a list of taxi services in the greater New Orleans area:

• Alliance – 504-872-0221

• American Taxi – 504-299-0386

• Checker Cab – 504-207-7777

• Coleman Cab – 504-586-0222

• Elk’s Elite – 504-822-3800

• Liberty Bell – 504-821-8222

• Patio Cab – 504-891-6484

• United Cabs – 504-522-9771

• Veterans Cab – 504-367-6767

Convention Locations

The ACPA23 Convention will utilize two hotels; the New Orleans Marriott and the

Sheraton New Orleans. Below are accessibility considerations for each hotel.

All of the Convention Hotels have mobility and hearing accessible room types and

features. When selecting your hotel in the ACPA23 Housing portal, indicate any

needs you have in relation to your accommodations at that time. If you need

assistance contact Tricia Fechter Gates, ACPA Deputy Executive Director

[email protected].

New Orleans Marriott

555 Canal St, New Orleans, LA 70130 | 504-581-1000

The New Orleans Marriott will host the majority of programs and events taking

place at ACPA23.

Accessibility Features Offered in Guest Rooms

• Accessible On-Site Restaurants

• Accessible Vanities

• Accessible Entrance to On-Site

Pool

• Adjustable Height Hand-Held

Shower Wand

• Alarm Clock Telephone Ringers

• Bathtub Grab Rails

• Bathtub Seat

• Close Caption TV

• Deadbolts on Doors

• Electronic Room Key

• Entrance to On-Site Business

Center is Accessible

• Entrance to On-Site Fitness

Center is Accessible

• Flashing Door Knockers

• Guests in mobility-accessible

rooms may inquire about

lowering the bed height

• Hearing Accessible Rooms

and/or Kits

• Lever Handles on Guest Room

Doors

• Lowered Deadbolts on Guest

Room Doors

• Lowered Night Guards on Guest

Room Doors

• Lowered Viewports in Guest

Room Doors

• Main Entrance is Accessible

• Meeting Spaces are Accessible

• Mobility accessible rooms

• Non-slip Grab Rails in the

Bathroom

• Roll-in Shower

• Safety Chains and/or Latches

on Guest Doors

• TTY/TTD Compatible

• Toilet Seat at Wheelchair Height

• Transfer Showers in Guest

Rooms

• Viewports in Guest Room and

Suites Doors

For more information about the physical features of our accessible rooms, common

areas or special services relating to a specific disability please call 1-504-581-1000

or visit https://www.marriott.com/en-us/hotels/msyla-new-orleans-

marriott/overview/.

Parking

This hotel offers valet parking only on site. The cost is $50.71 overnight. Limit one

vehicle per room. Vehicle height limit is 5 ft. 9 inches.

Service Animal Relief Area (SARA)

The SARA is located on the 5

floor, near the pool.

Sheraton New Orleans Hotel

500 Canal Street New Orleans, Louisiana 70130 | 504-525-2500

The Sheraton New Orleans Hotel will primarily host entity groups meetings.

Accessibility Features Offered in Guest Rooms

• Accessible Vanities

• Adjustable Height Hand-Held

Shower Wand

• Bathtub Grab Rails

• Bathtub Seat

• Close Caption TV

• Deadbolts on Guest Room and

Suites Doors

• Electronic Room Key

• Entrance to On-Site Business

Center is Accessible

• Entrance to On-Site Fitness

Center is Accessible

• Flashing Door Knockers

• Guest Room and Suites Doors

Self-Closing

• Guests in mobility-accessible

rooms may inquire about

lowering the bed height.

• Hearing Accessible Rooms

and/or Kits

• Lever Handles on Guest Room

Doors

• Lowered Deadbolts on Guest

Room Doors

• Lowered Night Guards on Guest

Room Doors

• Lowered Viewports in Guest

Room Doors

• Main Entrance is Accessible

• Meeting Spaces are Accessible

• Mobility accessible rooms

• Roll-in Shower

• Safety Chains and/or Latches

on Guest Doors

• TTY/TTD Compatible

• Toilet Seat at Wheelchair Height

• Transfer Showers in Guest

Rooms

• Viewports in Guest Room and

Suites Doors

For more information about the physical features of our accessible rooms, common

areas or special services relating to a specific disability please call 1-504-525-2500

or visit https://www.marriott.com/en-us/hotels/msyis-sheraton-new-orleans-

hotel/overview/.

Parking

This hotel offers parking on site. The cost is $35 per day. Garage ceiling max 6 ft. 5

inches, Taxes not listed in parking fees; Valet: $15/2 hours; $26/10 hours; Self-

parking: $8/per hour.

Service Animal Relief Area (SARA)

The SARA is located on Canal Street, across from the guest arrival Porte Cochere.

Alcoholics Anonymous and

Narcotics Anonymous

While some New Orleans area AA meetings have resumed in person, many continue

to occur in a virtual or hybrid model. Use the following links to ﬁnd current meeting

opportunities in and around the New Orleans area.

AA New Orleans Home:

https://aaneworleans.org/

AA Virtual Meetings - Where and When (Google Doc):

https://docs.google.com/document/d/1Dz18gz_k6lFU7EayOeCdc93X8gELwbivcFmc

qDDbayM/edit

AA In Person Meetings - Where and When (Google Doc):

https://docs.google.com/document/d/1p3-fzu6imp0akioHMOHcMQlYRv8BGeE-d-

87lEriGcw/edit

NA New Orleans Home:

https://noana.org/

NA Meetings:

https://noana.org/area-meetings/

Drug Stores

CVS

800 Canal St, New Orleans, LA 70112

1-504-528-7099

(0.2 miles from Marriott – opposite side of street; .02 miles from Sheraton – same

side of street)

Walgreens

801 Canal St, New Orleans, LA 70112

1-504-249-4405

(0.2 miles from Marriott – same side of street; .02 miles from Sheraton – opposite

side of street)

Walgreens

134 Royal St, New Orleans, LA 70130

1-504-525-2180

(0.2 miles from Marriott; .02 miles from Sheraton)

Walgreens

900 Canal St, New Orleans, LA 70112

1-504-568-1271

(0.3 miles from Marriott – opposite side of street; .03 miles from Sheraton – same

side of street)

Medical Supply and Equipment

Rental

The ACPA23 Convention Planning Team does not have access to personal use

devices such as wheelchairs, scooters, or canes. However, there are several

businesses in the local area that can provide options for individuals who may need

to temporarily rent or purchase medical equipment.

Alliance Medical Equipment

1215 N Broad St, New Orleans, LA 70119

1-404-242-2738

Mr. Wheelchair

1201 Jefferson Highway, Jefferson, LA 70121

1- 504-834-2810

https://mrwheelchair.com/

Thrash Medical Supply

400 Poydras St Suite 1780, New Orleans, LA 70130

1-504-962-3103

https://www.thrashmedicalsupplies.com

Maps

New Orleans Marriott

ACPA23 will utilize floors 2, 3, 4 and 41 in this facility.

Marriott 2

Floor

Marriott 3

Floor

Marriott 4

Floor

Marriott 41

Floor

Sheraton New Orleans Hotel

ACPA23 will utilize floors 5 and 8 in this facility.

Sheraton 5

Floor

Sheraton 8

Floor

Please note that the restrooms located outside the Armstrong Ball Room, across

from the elevators, are not designated as accessible.

Louis Armstrong New Orleans International Airport

(MSY)

Main Concourses General Map

Retail and Concessions Map of MSY