Human Capital
Page 5 of 21 Strategy Memo
scale, scope, and speed from previous economic
transformations.
7
This acceleration could make it
increasingly difficult for workers to acquire the
education and new skills to adapt to a more
competitive labor market.
8
While conclusions vary
widely, research generally indicates that computer-
driven technologies will transform the future of work
in sectors ranging from retail and warehousing to
finance and healthcare. Most occupations, at all skill
levels, should anticipate widespread changes as
technology augments work, altering how workers
use their time and conduct tasks.
9
As new technologies find applications throughout the
economy, workers will need to interact more adeptly
and collaboratively with technology to accomplish a
wide range of problem-solving, creative, or non-
computerized tasks.
10
Workers will continue to need
higher levels of literacy and numeracy, as well as the
ability to anticipate, identify, and solve problems.
Oral and written communication skills and the ability
to work in teams will also have increased
importance.
11
With technical competency as a basic
requirement for most occupations, workers will
require a broad range of improved professional skills.
4
Erik Brynjolfsson and Andrew McAfee, Race against the machine: How the digital revolution is accelerating innovation,
driving productivity, and irreversibly transforming employment and the economy, (Brynjolfsson and McAfee, 2012).
5
James Manyika, Michael Chui, Mehdi Miremadi, Jacques Bughin, Katy George, Paul Willmott, and Martin
Dewhurst, A future that works: automation, employment, and productivity, (McKinsey Global Institute, 2017).
6
Melanie Arntz, Terry Gregory, and Ulrich Zierahn, "The risk of automation for jobs in OECD countries: A
comparative analysis." OECD Social, Employment, and Migration Working Papers 189 (2016).
7
Manyika et al. A future that works.
8
Carl Benedikt Frey and Michael A. Osborne. "The future of employment: how susceptible are jobs to
computerisation?" Technological Forecasting and Social Change 114 (2017): 254-280.
9
Era Dabla-Norris, Si Guo, Vikram Haksar, Minsuk Kim, Kalpana Kochhar, Kevin Wiseman, and Aleksandra
Zdzienicka, The new normal: A sector-level perspective on productivity trends in advanced economies, (International
Monetary Fund, 2015).
10
Frey et al. "The future of employment.”
11
World Economic Forum. “Skills Stability” The Future of Jobs: Employment, Skills and Workforce Strategies for the Fourth
Industrial Revolution. January 2016.
Closer look: Technology in the workplace
The scope of what technology can do
continues to expand, building on advances in
artificial intelligence, machine learning,
advanced materials, and the automation and
digitalization of services.
4
A significant share
of tasks -- across almost every occupation and
skill level -- already has the potential to be
undertaken by existing technologies.
5
However, current research estimates that
technological advancements will replace
relatively few jobs entirely, as many workers
in occupations vulnerable to automation
perform a variety of other interactive tasks
that remain difficult to computerize.
6
Instead,
advancements could augment jobs where
workers use judgement, problem-solving, and
other skills in unpredictable or creative
environments.
Managerial decision-making may increasingly
use big data and sub-fields of artificial
intelligence. Many jobs will likely refocus on
non-routine, interactive tasks that are less
susceptible to computerization, leveraging
intuition and caring tasks that require social
aptitude and adaptability. For example, real-
time information about individuals’ needs
would enhance teaching, elder and healthcare,
hospitality, and creative industries.