Student Email & Office 365 Guide

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For current Santa Ana College & Santiago Canyon College students.

Updated 01/26/24

Contents

ABOUT ................................................................................... 2

BENEFITS OF USING OFFICE 365 .............................................. 2

ENROLLMENT REQUIREMENTS ............................................... 2

MULTI-FACTOR AUTHENTICATION (MFA) REQUIREMENTS ..... 3

OFFICE 365 QUICK LINKS ......................................................... 4

TROUBLESHOOTING OFFICE 365 PROBLEMS ........................... 5

HOW TO ACCESS OFFICE 365 & STUDENT EMAIL ..................... 6

HOW TO INSTALL OFFICE 365 DESKTOP SOFTWARE .............. 12

About

Rancho Santiago Community College District provides all currently enrolled

students with a student email address, and access to Microsoft Office 365, at no

extra charge.

Benefits of Using Office 365

• Access to Office 365 desktop

software: Includes Word, Excel,

PowerPoint, Outlook, and

OneNote, on up to 5 devices.

• Access to Outlook: Includes

access to a student email account

ending in @student.sac.edu or

@student.sccollege.edu. This

email account is the same as your

Single Sign-On username.

• Access to OneDrive: Includes 1

terabyte of cloud storage, and can

be used to save and retrieve files

from any device with an internet

connection.

• Access to Office 365 Online:

Includes the online versions of

Office 365 apps, such as Word,

Excel, PowerPoint, and OneNote,

from any web browser with an

internet connection.

• Access to Office 365 for mobile

devices: This includes the Office

365 mobile apps for iPhone, iPad,

and Android.

Enrollment Requirements

• You must be currently enrolled and registered as an active student, in

order to access your student email account and Office 365 products.

• After 2 non-active semesters, your email address will be deactivated, and

you will no longer be able to access your student email or download the

Office 365 software.

• If you are a newly registered or returning student, please wait 2 weeks

prior to the start of the semester, before trying to access Office 365 or

your student email.

Multi-Factor Authentication (MFA) Requirements

Starting on Monday, January 22, 2024, Multifactor Authentication (MFA) will be

required for all students to access all Office365 services (e.g., Email, Microsoft

Teams, OneNote, OneDrive, etc.). MFA is like an extra lock for your student login.

It helps keep everyone at Rancho Santiago safe from hackers and other threats.

MFA Guidance

Select the links below for further guidance on MFA.

• MFA Guide for students.

• Video Guide for "How to set up Microsoft Authenticator app”

• MFA FAQs for Students.

Help with MFA from Student Help Desk

You can reach out to the Student Help Desk if you need assistance.

Office 365 Quick Links

For convenience, we have included links to the most commonly used Office 365

online apps.

When selecting these links, you may be asked to sign in. Please reference the

steps for How to access Office 365 & Student Email.

List of Office365 Quick Links

Office Online

Outlook Online

(student email account)

Word Online

Excel Online

PowerPoint Online

OneDrive

All Apps

Full list of Office 365 Apps

Note on Microsoft Access and Publisher:

To use Microsoft Access and Publisher, download and install the Office 365

desktop software. Access and Publisher are not available through an online

version or through a mobile device.

Troubleshooting Office 365 problems

For sign in issues:

• Use the Password Reset page if you’ve forgotten your password, or need to

retrieve your username.

• Use the Change Password page to create a new password.

• Read the Single Sign-On FAQs page for other sign in issues.

For issues with installing Office 365 desktop software:

• Read How to Install Office 365 software.

• Read the Microsoft article for how to Troubleshoot issues you might see

when you run Office 365 desktop setup.

For all other issues, contact the Student Help Desk:

Students should contact the Student Help Desk for further assistance.

For Santa Ana College

• Phone Number: (714) 564-6123

• Email: studenthelpdesk@sac.edu

• Website: Select this link for the SAC Student Help Desk website.

• Physical location: SAC Building A-106

For School of Continuing Education (SCE), also known as Centennial Education

Center (CEC)

• Phone Number: (714) 480-7407

• Email: studentsuppo[email protected]du

• Website: Select this link for the SCE Technology Support website.

• Physical location: CEC Building F-101

Santiago Canyon College

• Phone Number: (714) 628-5086

• Email: studenthelpdesk@sccollege.edu

• Website: Select this link for the SCC Student Help Desk website.

• Physical location: SCC Building E-101

How to access Office 365 & Student Email

These steps show how to access your Office 365 and your student email.

Step 1 – Navigate to the Office 365 page

Open a web browser and go to the Office 365 Login | Microsoft Office page.

Under Welcome to Office, Click Sign In.

Alternatively, select the Sign in to your account icon on the top right.

Step 2 – Sign in to Microsoft

On the Sign in to your account screen, enter your username. Then select Next.

Your username is the same one you use to login to Self Service and Canvas with

(e.g., [email protected] or [email protected]).

After selecting Next, a message appears, that says Taking you to your

organization’s sign-in page.

Step 3 – Sign In to RSCCD Single Sign-On

You will be redirected to the Sign In page for RSCCD Single Sign-On. Input your

username and password, and click Sign In.

Optional: Check the box for "Keep me signed in" to stay signed in.

Your Username is your college issued email address.

• For Students, the username format can be:

o WebAdvisorID@student.sccollege.edu or

WebAdvisorID@student.sac.edu

o Example: ab12345@student.sac.edu

Your Password is the one associated with your school account (e.g., for Canvas

and Self-Service).

Step 4 – Continue your log-in with Multi-Factor Authentication (MFA)

If you’re prompted to “Verify your identity”, use your MFA method to continue

logging in.

If you get a message saying “More Information Required”, you’ll need to register

an MFA method first before continuing.

See the section for Multi-Factor Authentication (MFA) Requirements if you need

further guidance.

Step 5 – Choose to Stay signed in?

After successfully signing in, you will receive a prompt asking to Stay signed in?

Select Yes to reduce the number of times you are asked to sign in.

Select No if you want to sign in every time you visit Office.

Optional: Select checkbox for Don’t show this again if you do not want to see this

prompt the next time you sign in.

Step 6 – Browse the Microsoft Office Home page

You will be redirected to the Microsoft Office Home page.

On the top left corner of the Office Home page is the App Launcher icon .

Select the App Launcher icon to see the list of available Office apps. Then, select

an icon for the app of your choice, to go directly to the Microsoft Online version

of that app.

List of Apps (in App Launcher)

Outlook

Word

PowerPoint

Teams

OneDrive

Excel

OneNote

Sway

All Apps (for all other Office 365 apps)

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Step 7 – Access your Student Email (in Outlook)

To access your student email, select the app icon for Outlook.

Alternatively, use a web browser to go directly to the Outlook Online page.

You will be taken to the Outlook Online page, which shows the default navigation

for your Inbox, Sent Items, Drafts, Deleted Items, Junk Email, Archive, Notes, and

the reading pane (with nothing selected).

NOTE: If you receive an error message saying “Something went wrong. Please

try again later”, or “<your username> can’t be found” – you must be an active

student that is registered and enrolled for classes in the current semester.

If you are a newly registered student, please wait 2 weeks prior to the start of

the semester to try and access Outlook.

Read Troubleshooting Office365 problems

if you are experiencing issues.

How to install Office 365 desktop software

These steps how to install Office 365 desktop software on your computer.

NOTE: You are allowed to install Office 365 software on up to 5 total devices. If

you install Office 365 on more than 5 devices, you may be prompted to sign out of

one of them.

Step 1 – Login to the Microsoft Office Home page

365 & Student Email.

Step 2 – Install Office

On the Microsoft Office Home page, select Install Office.

On the dropdown menu that appears, select Office 365 apps (Includes Outlook,

OneDrive for Business, Word, Excel, PowerPoint and More.)

Step 3 – Follow the prompts for “Just a few more steps…”

You will encounter a pop up titled “Just a few more steps…”

Follow the prompts to continue installing office.

The prompts say:

1. Click Run – If asked, click Save file, then run the file.

2. Say “yes” – Click Yes to start installing.

3. Stay online – After installation, start Office and sign in with the account you

use for Office 365.

Select Close to close the pop up.

If you select Need help installing?, you will be taken to a Microsoft help page

titled Troubleshoot issues you might see when you run Office 365 desktop

setup.

(Select this link to return to the beginning of the document)