Changing ParentSquare Notification Settings
Overview of Notifications
Users can fine-tune their notification settings for both school and notification types. For General
Announcements, you can select Digest, Instant, or choose to turn off notifications altogether
(excluding emergency alerts and notices) for email, text, and app notifications.
These settings allow a secondary parent/guardian contact to turn off all notifications except for
emergency alerts (particularly useful if their partner parent/guardian manages school-related
daily activities).
ParentSquare allows users to customize their notifications based on notification type and select
their preferred delivery method for each school. The Instant setting will send all post
notifications in real-time. The Digest setting sends direct messages, alerts, and time-sensitive
posts instantly, but sends all non-time sensitive posts at the end of the day, reducing the
number of notifications you receive daily. (We recommend the Digest setting.)
Notification types include:
• Urgent Smart Alerts & Notices includes any urgent alerts, attendance notices, and
auto notices marked as critical notices (cannot be disabled).
• General Announcements & Messages includes any posts, direct messages and
reminders.
• School Alerts includes any Smart Alerts and other student notices.
Under General Announcements, you can select when you want to receive notifications for posts.
Select Off, Instant or Digest notifications.
• Off: no notifications about posts will be sent to you. Emergency Alerts and Notices
will still be sent. School Alerts will still be sent if turned on.
• Instant: you'll receive an email and/or text and/or an app notification every time a
notice or message is sent.
• Digest: you'll receive an email and/or text and/or an app notification once a day in
the evening with all posts from that day.
The default setting is typically Digest, so that you receive all notices and post messages in one
convenient notification once a day. All emergency notifications still come through instantly, and
a school can override settings as needed for an urgent message. If you choose Instant
notifications, and have multiple children in multiple schools, that can add up to a lot of
messages.
Update your Notification Settings (using web browser)
1. From Home, click your name and select My Account.
2. Click Notification Settings.
3. Choose your preferred Notification Settings for General Announcements & Messages
(Off, Instant or Digest) and School Alerts (On or Off). Once you've made selections, future
messaging will send based on your preferences.
4. If you have multiple emails or phones listed on your account, set the order of your
preferred contacts to receive notifications. Notifications will only be sent to one email
and one phone on your account.
Note: the “Choose Best Match” setting will select the most relevant email and phone to
send the notification to. Notifications related to the student/parent will go to the personal
email/phone, while notifications intended for staff only will always go to the staff
email/phone. Posts sent to both staff and parents will default to the parent email/phone.
Update your Notification Setting (using mobile app)
1. From home screen tap the triple bar menu at top left.
2. Select Account and then Notifications.
3. Select how you want to be notified at each school.
- Turn OFF Custom Settings to use the same notification settings for all schools.
- Turn ON Custom Settings to set different notifications at each school.
4. Toggle on or off to receive Email, Text and/or App Notifications.
5. Select Instant or Digest for each mode. Note: Digest is recommended – you will
receive one notification per day, for all posts, in the evening.
