DS-410 User's Guide
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Contents
DS-410 User's Guide ................................................................................................................................... 7
Scanner Basics............................................................................................................................................ 8
Scanner Parts Locations ...................................................................................................................... 8
Scanner Parts.................................................................................................................................. 9
Scanner Buttons and Lights........................................................................................................... 11
Page Separation Lever.................................................................................................................. 13
User Replaceable Epson Scanner Parts and Accessories................................................................. 13
Changing the Power Off and Sleep Timer Settings ............................................................................ 14
Loading Originals...................................................................................................................................... 16
Loading Originals in the Input Tray..................................................................................................... 16
Loading Multiple Sizes of Originals in the Input Tray ..................................................................... 22
Original Document Specifications.................................................................................................. 26
Loading Plastic Cards in the Input Tray.............................................................................................. 27
Plastic Card Specifications ............................................................................................................ 32
Loading Special Originals................................................................................................................... 32
Special Original Specifications ...................................................................................................... 40
Scanning .................................................................................................................................................... 41
Starting a Scan................................................................................................................................... 41
Starting a Scan from a Scanner Button.......................................................................................... 41
Adding and Assigning Scan Jobs with Document Capture Pro - Windows ............................... 42
Adding and Assigning Scan Jobs with Document Capture - Mac.............................................. 44
Starting a Scan Using the Epson Scan 2 Icon ............................................................................... 45
Starting a Scan from a Scanning Program..................................................................................... 47
Scanning with Document Capture Pro in Simple View - Windows...................................................... 49
Scanning with Document Capture Pro in Standard View - Windows .................................................. 51
Scanning with Document Capture - Mac ............................................................................................ 55
Scanning in Epson Scan 2 ................................................................................................................. 58
Additional Scanning Settings - Main Settings Tab ......................................................................... 61
Additional Scanning Settings - Advanced Settings Tab................................................................. 62
Scanning Settings for Special Documents..................................................................................... 63
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Image Format Options................................................................................................................... 64
Scan Resolution Guidelines ............................................................................................................... 64
Scanning Special Projects.................................................................................................................. 65
Scanning Two Originals onto One Sheet (Stitching Images) - Windows ....................................... 65
Scanning Multi-Page Originals as Separate Files - Windows ........................................................ 68
Convert Scanned Documents to Editable Text (OCR)................................................................... 72
Scanning Using OCR - Windows .............................................................................................. 72
Scanning Using OCR - Mac ...................................................................................................... 74
Saving Scanned Documents as a Searchable PDF....................................................................... 77
Saving a Scan as an Office Format File - Windows ....................................................................... 79
Scanning to a SharePoint Server or Cloud Service - Windows...................................................... 81
Scanning to a SharePoint Server or Cloud Service - Mac ............................................................. 84
Cleaning and Transporting Your Scanner............................................................................................... 86
Cleaning Your Scanner ...................................................................................................................... 86
Cleaning Inside Your Scanner............................................................................................................ 86
Checking the Scanner Roller Counter ................................................................................................ 89
Replacing the Scanner Rollers........................................................................................................... 91
Resetting the Scanner Roller Counter ........................................................................................... 97
Transporting Your Scanner ................................................................................................................ 99
Solving Problems .................................................................................................................................... 100
Scanner Light Status........................................................................................................................ 100
Solving Scanning Problems ............................................................................................................. 101
Scanner Does Not Turn On or Turns Off Unexpectedly............................................................... 102
Scanner Button Does Not Work as Expected .............................................................................. 102
Scanning Software Does Not Operate Correctly ......................................................................... 102
Cannot Start Epson Scan 2 ......................................................................................................... 103
Original Feeds Incorrectly in Scanner.......................................................................................... 104
Original Jams in Scanner............................................................................................................. 104
Scanning is Slow ......................................................................................................................... 106
Solving Scanned Image Quality Problems ....................................................................................... 107
Back of Original Image Appears in Scanned Image .................................................................... 107
Scanned Characters are Blurry ................................................................................................... 108
Characters are not Recognized During Conversion to Editable Text (OCR) ............................... 108
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Ripple Patterns Appear in an Image ............................................................................................ 109
Spots or Lines Appear in All Scanned Images............................................................................. 109
Scanned Image is Cropped ......................................................................................................... 111
Resetting the Epson Scan 2 Settings .......................................................................................... 111
Uninstall Your Scanner Software...................................................................................................... 112
Uninstalling Scanner Software - Windows................................................................................... 112
Uninstalling Scanner Software - Mac........................................................................................... 113
Where to Get Help............................................................................................................................ 113
Technical Specifications ........................................................................................................................ 115
Windows System Requirements ...................................................................................................... 115
Mac System Requirements .............................................................................................................. 115
General Specifications ..................................................................................................................... 116
Dimension Specifications ................................................................................................................. 117
Electrical Specifications ................................................................................................................... 117
Environmental Specifications ........................................................................................................... 118
Safety and Approvals Specifications ................................................................................................ 119
Notices ..................................................................................................................................................... 120
Important Safety Instructions............................................................................................................ 120
Restrictions on Copying ................................................................................................................... 122
Default Delay Times for Power Management for Epson Products.................................................... 122
Binding Arbitration and Class Waiver ............................................................................................... 123
Trademarks...................................................................................................................................... 126
Copyright Notice............................................................................................................................... 126
libTIFF Software Acknowledgment.............................................................................................. 127
A Note Concerning Responsible Use of Copyrighted Materials................................................... 127
Copyright Attribution.................................................................................................................... 128
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DS-410 User's Guide
Welcome to the DS-410 User's Guide.
For a printable PDF copy of this guide, click here.
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Scanner Basics
See these sections to learn about the basic features of your scanner.
Scanner Parts Locations
User Replaceable Epson Scanner Parts and Accessories
Changing the Power Off and Sleep Timer Settings
Scanner Parts Locations
See these sections to identify the parts on your scanner.
Scanner Parts
Scanner Buttons and Lights
Page Separation Lever
Parent topic: Scanner Basics
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Scanner Parts
1 ADF (Automatic Document Feeder)
2 Edge guides
3 Input tray
4 Input tray extension
5 Output tray
6 Output tray extension
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7 Stopper
1 Kensington security slot
2 USB port
3 Power inlet
1 Scanner cover
2 Cover open lever
3 Pickup roller
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Page Separation Lever
You can scan plastic cards, folded documents, envelopes, or any document that requires an optional
carrier sheet by adjusting the position of the page separation lever.
Move the separation lever to this position only when scanning plastic cards, folded documents,
envelopes, or any document that requires an optional carrier sheet.
Leave the separation lever in this position when scanning standard single- or multiple-page
documents to prevent paper jams.
Parent topic: Scanner Parts Locations
Related tasks
Loading Originals in the Input Tray
Loading Plastic Cards in the Input Tray
Loading Special Originals
User Replaceable Epson Scanner Parts and Accessories
You can purchase genuine Epson accessories at epson.com (U.S. sales) or epson.ca (Canadian sales).
You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800-
GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.
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Part Part number
Carrier sheet B12B813431
Roller assembly kit B12B819381
Parent topic: Scanner Basics
Changing the Power Off and Sleep Timer Settings
You can use the Epson Scan 2 Utility to change the time period before the scanner enters sleep mode
and turns off automatically.
1. Do one of the following to access the Epson Scan 2 Utility:
• Windows 10: Click and select EPSON > Epson Scan 2 Utility.
• Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
EPSON > Epson Scan 2 > Epson Scan 2 Utility.
• Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2
Utility.
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2. Click the Power Save tab.
3. Select the length of time after which you want the scanner to go to sleep as the Sleep Timer setting.
4. Select the length of time after which you want the scanner to automatically turn off when not in use
as the AC power or AC adapter setting. You can also turn off the timer.
5. Close the Epson Scan 2 Utility.
Parent topic: Scanner Basics
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Loading Originals
Follow the instructions here to load your originals into the scanner.
Loading Originals in the Input Tray
Loading Plastic Cards in the Input Tray
Loading Special Originals
Loading Originals in the Input Tray
You can load originals that meet the document specifications in the input tray.
Caution: Do not load photos, or valuable original documents or artwork, directly into the input tray. This
may wrinkle or damage the original. Load these originals using an optional carrier sheet.
The steps below describe loading originals of the same size. To load originals of multiple sizes at once,
see the link at the end of these steps.
1. Open the input tray and pull up its extension.
2. Pull out the output tray and its extension, and open the stopper.
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Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, do not pull out the input
or output tray extensions and do not open the stopper.
3. Slide the input tray edge guides all the way out.
4. Check to make sure that the page separation lever is in the position shown here.
Note: To prevent paper jams, keep the lever in this position for most types of documents.
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5. If you are loading a multi-page original, fan your stack of originals and tap them gently on a flat
surface to even the edges.
Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, load only one sheet at a
time.
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6. Load standard originals into the input tray printed side down and top edge first, and guide them in
until they meet resistance.
• If you are loading paper business cards, load up to 15 cards printed side down and top edge first
into the input tray horizontally, and slide them in until they meet resistance.
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• If you are loading hole-punched originals, load them with the holes facing down or to the side as
shown. The holes must be within 1.2 inches (30 mm) of the edge of the originals.
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7. Slide the edge guides against the edges of the original.
Note: If you are scanning originals that are 15.5 inches (393.8 mm) or longer, support the original as
it enters into and ejects from the scanner as shown.
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8. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the
ejected originals.
Note: If thicker paper does not eject properly or falls from the output tray, push in the output tray and
allow the originals to eject freely onto the surface below the scanner. If the scanned images are
affected by the originals ejecting below the scanner, try placing the scanner on the edge of a table
where the ejected originals can drop freely.
Loading Multiple Sizes of Originals in the Input Tray
Original Document Specifications
Parent topic: Loading Originals
Related references
Page Separation Lever
Related topics
Scanning
Loading Multiple Sizes of Originals in the Input Tray
You can load originals of different sizes, paper types, and thicknesses at one time in the input tray. Just
make sure they meet the original document specifications.
Caution: Do not load photos, or valuable original documents or artwork, directly into the input tray. This
may wrinkle or damage the original. Load these originals using an optional carrier sheet.
1. Open the input tray and pull up its extension.
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2. Pull out the output tray and its extension, and open the stopper.
Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, do not pull out the input
or output tray extensions and do not open the stopper.
3. Slide the input tray edge guides all the way out.
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4. Check to make sure that the page separation lever is in the position shown here.
Note: To prevent paper jams, keep the lever in this position for most types of documents.
5. Load the originals in the input tray in descending order of paper size with the widest at the back and
the narrowest at the front. Slide them in until they meet resistance. Make sure the printed sides are
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facedown and the top edges are slightly angled in the input tray. Center the documents in relation to
one another.
Note: If you are loading paper business cards, load up to 15 cards horizontally.
6. Slide the edge guides against the edges of the widest original.
7. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the
ejected originals.
Note: If thicker paper does not eject properly or falls from the output tray, push in the output tray and
allow the originals to eject freely onto the surface below the scanner. If the scanned images are
affected by the originals ejecting below the scanner, try placing the scanner on the edge of a table
where the ejected originals can drop freely.
Parent topic: Loading Originals in the Input Tray
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Related references
Original Document Specifications
Original Document Specifications
You can load original documents that meet these specifications in your scanner.
Paper type Paper size Paper weight Loading capacity
Plain paper
Fine paper
Recycled paper
Letter (8.5 × 11 inches
[216 × 279 mm])
13 to 56 lb
(50 to 209 g/m²)
13 lb (50 g/m²): 70 sheets
21 lb (80 g/m²): 50 sheets
35 lb (130 g/m²): 30
sheets
56 lb (209 g/m²): 15
sheets
Loading capacity may
vary depending on the
paper type.
Legal (8.5 × 14 inches
[216 × 356 mm])
A4 (8.3 × 11.7 inches
[210 × 297 mm])
A5 (5.8 × 8.2 inches
[148 × 210 mm])
A6 (4.1 × 5.8 inches
[105 × 148 mm])
A8 (2.1 × 2.9 inches
[52 × 74 mm])
B5 (7.2 × 10.1 inches
[182 × 257 mm])
B6 (5 × 7.2 inches
[128 × 182 mm])
Width: 2.0 to 8.5 inches (50.8
to 215.9 mm)
Height: 15.5 to 240 inches
(393.7 to 6,096 mm)
13 to 35 lb
(50 to 130 g/m²)
1 sheet
Paper business cards Business cards Up to 56 lb
(210 g/m²)
15 cards loaded
horizontally
Note: You can load originals of different sizes, paper types, and thicknesses up to this size: Letter
(8.5 × 11 inches [216 × 279 mm]).
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Caution: Do not load the following types of originals in the scanner, or they may be damaged or may
damage the scanner:
• Thermal paper
• Coated paper
• Originals with uneven surfaces, such as embossed documents
• Photos
• Originals with wet ink
• Ripped, curled, or wrinkled originals
• Originals containing staples or paper clips
• Originals with holes, other than standard hole-punched originals
• Originals that are bound
• Originals with carbon paper backing
• Transparencies
• Glossy originals
• Carbon-less paper
• Perforated originals
• Originals with labels or stickers
• Fabric or other non-paper originals
Parent topic: Loading Originals in the Input Tray
Loading Plastic Cards in the Input Tray
You can load plastic cards that meet the card specifications in the input tray.
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1. Open the input tray, pull out the output tray, and open the stopper. Do not pull out the extensions.
2. Slide the input tray edge guides all the way out.
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3. Check to make sure that the page separation lever is in the position shown here.
Note: To prevent paper jams, make sure to set the lever back to its original position when scanning
standard single- or multi-page originals.
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4. Load one plastic card printed side down and top edge first into the input tray horizontally, and slide it
in until it meets resistance.
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Related topics
Scanning
Plastic Card Specifications
You can load original plastic and laminated cards that meet these specifications in your scanner.
Paper type Paper size Paper thickness Loading capacity
Plastic cards,
embossed (ISO781A
ID-1 compliant)
2.1 × 3.3 inches
(54 × 85.6 mm)
0.05 inch (1.24 mm)
maximum
1 card (horizontal)
Plastic cards, standard
(ISO781A ID-1
compliant)
0.04 inch (1.00 mm)
maximum
Note: Plastic cards with glossy surfaces may not scan properly.
Parent topic: Loading Plastic Cards in the Input Tray
Loading Special Originals
You can load a single envelope, photo, or large, thick, or folded original in the input tray. Make sure the
original meets the specifications for special originals before loading it.
1. Open the input tray and pull up its extension.
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2. Pull out the output tray and its extension, and open the stopper.
Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, do not pull out the input
or output tray extensions and do not open the stopper.
3. Slide the input tray edge guides all the way out.
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4. Check to make sure that the page separation lever is in the position shown here.
Note: To prevent paper jams, make sure to set the lever back to its original position when scanning
standard single- or multi-page originals.
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5. Load envelopes vertically in the input tray with the printable side down and the flap facing as shown.
Slide in the envelopes until they meet resistance.
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6. Do one of the following to load a photo, or folded or irregularly shaped originals:
• For a folded original, fold and load the original as shown.
Caution: Do not load the original with the open side facing down.
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• For a photo or an irregularly shaped original, load it in the center of a carrier sheet with the printed
side facing down. Make sure the illustration on the front edge of the carrier sheet is facing up.
• For an A4-size or larger original, fold it as shown and place it in the center of a carrier sheet. Make
sure the illustration on the front edge of the carrier sheet is facing up.
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7. Load the original in the input tray as shown until it meets resistance.
Folded original
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Photo or irregularly shaped original
8. Slide the edge guides against the edges of the original or carrier sheet.
9. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning
special originals.
10. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the
ejected originals.
Note: If thicker paper does not eject properly or falls from the output tray, push in the output tray and
allow the originals to eject freely onto the surface below the scanner. If the scanned images are
affected by the originals ejecting below the scanner, try placing the scanner on the edge of a table
where the ejected originals can drop freely.
Special Original Specifications
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Parent topic: Loading Originals
Related references
Page Separation Lever
Related topics
Scanning
Special Original Specifications
You can load photos, envelopes, or large, thick, or folded originals that meet these specifications in your
scanner.
Paper type Paper size Paper thickness Loading capacity
Large originals (plain
paper, fine paper, or
recycled paper)
(load only in a carrier
sheet)
Up to this size: A3 (11.7 × 16.5
inches [297 × 420 mm])
0.012 inch (0.3 mm)
maximum
(excluding the
thickness of the carrier
sheet)
1 carrier sheet
Photos
(load only in a carrier
sheet)
Up to this size: A4 (8.3 × 11.7
inches [210 × 297 mm])
0.012 inch (0.3 mm)
maximum
(excluding the
thickness of the carrier
sheet)
1 carrier sheet
Envelopes 4.49 × 6.38 inches (114 ×
162 mm)
4.33 × 8.66 inches (110 ×
220 mm)
0.015 inch (0.38 mm)
maximum
1 envelope
Irregularly shaped
originals
(load only in a carrier
sheet)
Up to this size: A4 (8.3 × 11.7
inches [210 × 297 mm])
0.012 inch (0.3 mm)
maximum
(excluding the
thickness of the carrier
sheet)
1 carrier sheet
Parent topic: Loading Special Originals
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Scanning
You can scan your originals and save them as digital files.
Starting a Scan
Scanning with Document Capture Pro in Simple View - Windows
Scanning with Document Capture Pro in Standard View - Windows
Scanning with Document Capture - Mac
Scanning in Epson Scan 2
Scan Resolution Guidelines
Scanning Special Projects
Starting a Scan
After placing your originals on your product for scanning, start scanning using one of these methods.
Note: You can also scan using Document Capture Pro (Windows) or Document Capture (Mac).
Starting a Scan from a Scanner Button
Starting a Scan Using the Epson Scan 2 Icon
Starting a Scan from a Scanning Program
Parent topic: Scanning
Starting a Scan from a Scanner Button
You can scan using the start button on your scanner. This automatically starts Document Capture Pro
(Windows) or Document Capture (Mac) and the scan job you have assigned to the button.
Note: Make sure Epson Scan 2 and either Document Capture Pro (Windows) or Document Capture
(Mac) are installed on the computer connected to the scanner.
1. Make sure the scanner is connected to your computer.
2. Load an original in your scanner.
Note: Make sure to set the page separation lever for the type of original loaded.
3. Press the start button.
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The scanner starts the job that was assigned to the start button in Document Capture Pro
(Windows) or Document Capture (Mac).
Note: You can view or change the scan settings using Document Capture Pro (Windows) or
Document Capture (Mac).
Adding and Assigning Scan Jobs with Document Capture Pro - Windows
Adding and Assigning Scan Jobs with Document Capture - Mac
Parent topic: Starting a Scan
Related tasks
Loading Originals in the Input Tray
Loading Plastic Cards in the Input Tray
Loading Special Originals
Adding and Assigning Scan Jobs with Document Capture Pro - Windows
You can view, change, or add available default scan settings when you scan using the start button on
your scanner. You do this by accessing the scan jobs in the Document Capture Pro program.
Note: The settings may vary, depending on the software version you are using. See the help information
in Document Capture Pro for details.
1. Do one of the following to start Document Capture Pro:
• Windows 10: Click and select Epson Software > Document Capture Pro.
• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson Software > Document Capture Pro.
You see the Document Capture Pro window.
2. If you see a Switch to Simple View button in the upper right corner of the window, click it.
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You see a window like this:
3. Click the Job Settings button.
Note: If you do not see the button, click the < symbol in the Job bar.
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You see a window like this:
4. To add a scan job, click the New Job icon, enter a name for the new job, select settings as
necessary, and click OK.
You can now use the new scan job when you scan with Document Capture Pro.
Note: See the Help information in Document Capture Pro for details.
5. To assign a scan job to the start button, click the Button Assignment icon.
6. Select the job that you want to assign to the start button from the drop-down list.
7. Click OK, then click OK again.
You can now use the assigned scan job when you scan with the start button on your product.
Parent topic: Starting a Scan from a Scanner Button
Adding and Assigning Scan Jobs with Document Capture - Mac
You can view, change, or add available default scan settings when you scan using the start button on
your scanner. You do this by accessing the scan jobs in the Document Capture program.
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1. Start Document Capture on a computer connected to the product.
2. Click the Manage Job icon from the toolbar at the top of the window.
You see a window showing the current scan job list.
3. To add a scan job, click the + icon, enter a name for the new job, select settings as necessary, and
click OK.
You can now use the new scan job when you scan with Document Capture.
Note: See the Help information in Document Capture for details.
4. To assign a scan job to the start button on your scanner, click the icon at the bottom of the
window and click Event Settings.
5. Select the job that you want to assign to the start button from the 1 drop-down list.
6. Click OK, then click OK again.
You can now use the assigned scan job when you scan with the start button on your product.
Parent topic: Starting a Scan from a Scanner Button
Starting a Scan Using the Epson Scan 2 Icon
You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a
file.
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the
software described in this section. You also cannot download and install any Epson product software
from the Epson website for use with Windows 10 S; you must obtain software only from the Windows
Store.
• Windows 10: Click and select EPSON > Epson Scan 2.
• Windows 8.x: Navigate to the Apps screen and select Epson Scan 2.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON
> Epson Scan 2 > Epson Scan 2.
• Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2.
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You see an Epson Scan 2 window like this:
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Parent topic: Starting a Scan
Related tasks
Scanning in Epson Scan 2
Starting a Scan from a Scanning Program
You can start Epson Scan 2 from a TWAIN-compliant scanning program to select scan settings, scan,
and open the scanned image in the program.
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the
software described in this section. You also cannot download and install any Epson product software
from the Epson website for use with Windows 10 S; you must obtain software only from the Windows
Store.
1. Open your scanning program and select its scanning option. (See your scanning program help for
instructions.)
2. Select your product.
Note: In certain programs, you may need to select your product as the "source" first. If you see a
Select Source option, choose it and select your product. With Windows, do not select a WIA option
for your product; it will not work correctly.
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You see an Epson Scan 2 window like this:
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Parent topic: Starting a Scan
Related tasks
Scanning in Epson Scan 2
Scanning with Document Capture Pro in Simple View - Windows
You can use Document Capture Pro in Simple View to quickly select options and scan.
Note: The settings may vary, depending on the software version you are using. See the help information
in Document Capture Pro for details.
1. Load your original in the product.
2. Do one of the following to start Document Capture Pro:
• Windows 10: Click and select Epson Software > Document Capture Pro.
• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson Software > Document Capture Pro.
You see the Document Capture Pro window. (You may see a screen asking you to select your
scanner first; if you do, select your product.)
3. If you see a Switch to Simple View button in the upper right corner of the window, click it.
You see a window like this:
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4. Click Select Scanner and select your scanner from the scanner list, if necessary.
5. If you want to use a scan job, click one of the job icons in the Job section of the window to complete
and send your scan with one click.
Note: If you do not see any icons, click the < symbol in the Job bar.
6. If you want to select scan settings for a particular destination, click the Scan Settings button, select
any displayed settings you want to use, and click OK.
Note: See the help information in Document Capture Pro for details. If you do not see the Scan
Settings button, click the < symbol in the Scan and... bar.
7. Click one of the destination icons in the Scan and... section of the window. Your product starts
scanning and you see the settings window.
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8. Select any destination settings as necessary and click OK.
Note: See the help information in Document Capture Pro for details.
9. Confirm your settings and click OK.
Parent topic: Scanning
Related tasks
Scanning in Epson Scan 2
Loading Originals in the Input Tray
Loading Plastic Cards in the Input Tray
Loading Special Originals
Scanning with Document Capture Pro in Standard View - Windows
You can use Document Capture Pro in Standard View to select settings, preview, and change the
scanned file settings as necessary.
Note: The settings may vary, depending on the software version you are using. See the help information
in Document Capture Pro for details.
1. Load your original in the product.
2. Do one of the following to start Document Capture Pro:
• Windows 10: Click and select Epson Software > Document Capture Pro.
• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson Software > Document Capture Pro.
You see the Document Capture Pro window. (You may see a screen asking you to select your
scanner first; if you do, select your product.)
3. If you see a Switch to Standard View button in the upper right corner of the window, click it.
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You see a window like this:
4. Select Scan Settings from the Scan Setting Name list (or select Scan > Scan Settings from the
menu bar).
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You see a window like this:
5. Select any displayed settings you want to use and click OK.
Note: See the help information in Document Capture Pro for details.
6. Click Scan.
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You see a preview of your scan in the Document Capture Pro window.
Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture
Pro window.
7. If you would like to scan additional originals and add them to the current captured images, click the
Add Page(s) icon and follow the instructions on the screen.
8. Check the scanned images and edit them as necessary.
Note: See the help information in Document Capture Pro for details.
9. Click one of the Destination icons to choose where to send your scanned files. (If you cannot see all
of the icons below, click the arrows next to the icons.)
10. Depending on the destination you chose, click OK or Send to complete the scan.
Parent topic: Scanning
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Related tasks
Scanning in Epson Scan 2
Loading Originals in the Input Tray
Loading Plastic Cards in the Input Tray
Loading Special Originals
Scanning with Document Capture - Mac
When you scan with Document Capture, the program automatically saves your scanned file on your
computer in the folder you specify. You can select settings, preview, and change the scanned file
settings as necessary.
Note: The settings may vary, depending on the software version you are using. See the Help information
in Document Capture for details.
1. Open the Applications folder, open the Epson Software folder, and select Document Capture.
You see a window like this:
Note: You may need to select your scanner from the scanner list.
2. Click the Scan icon.
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You see a window like this:
Note: If you want to use a scan job that you created instead, select it from the Job list in the
Document Capture window, click the Start Job button, and skip the rest of these steps.
3. Select any displayed scan settings you want to use.
Note: See the Help information in Document Capture for details.
4. If you want to select detailed scan settings, close the Scan Settings window, open the Scan menu at
the top of the Mac desktop, and select Displays the EPSON Scan Setup Screen.
5. Click the Scan icon and select any detailed scan settings you want to use from the Epson Scan 2
window.
6. Click Scan.
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You see a preview of your scan in the Document Capture window.
Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture
window.
7. If you would like to scan additional originals and add them to the current captured images, click the +
icon, select Acquire from Scanner, and repeat the previous steps.
8. Check the scanned images and edit them as necessary.
9. Click one of the Destination icons to choose where to send your scanned files. (If you cannot see all
of the icons below, click the arrow next to the icons.)
10. Depending on the destination you chose, click OK or Send to complete the operation.
Parent topic: Scanning
Related tasks
Scanning in Epson Scan 2
Loading Originals in the Input Tray
Loading Plastic Cards in the Input Tray
Loading Special Originals
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Scanning in Epson Scan 2
Epson Scan 2 automatically scans your document and saves the scanned file in JPEG format in your
operating system's Documents or My Documents folder, or opens it in your scanning program. You can
select settings, preview, and change the scanned file settings as necessary.
1. Start Epson Scan 2.
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You see this window:
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2. If you are using a carrier sheet to scan your original, select Carrier Sheet as the Document Source
setting.
Note: The Document Source setting is automatically set to ADF for your product.
3. If you want to scan different size originals by loading them into the ADF one by one, check the
Automatic Feeding Mode checkbox and click Scan. Scanning begins as soon as you load each
original.
4. Select the Scanning Side setting that matches the sides of the original that you want to scan.
5. Select the Document Size setting that matches the size of your original, or select Auto Detect to
have Epson Scan 2 automatically detect the size. You can select Customize to enter a custom size,
if necessary.
6. Select your original image type and how you want it scanned as the Image Type setting.
7. Select the Resolution setting you want to use for your scan.
8. Select any of the additional settings that you want to use on the Main Settings tab.
9. Click the Advanced Settings tab and select any settings that you want to use.
10. To see a preview of your scan with the settings you selected, click the Preview button.
Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window.
11. Reinsert your original into the ADF.
12. If scanning an original in a carrier sheet or other special original, see the link below for other setting
requirements for special documents.
13. Select the format in which you want to save your scanned file as the Image Format setting. If
necessary, select Options and select any desired format options.
14. Enter the file name for your scanned file in the File Name field. Select Settings to modify the file
name settings.
15. Select the location in which you want to save your scanned file as the Folder setting. If necessary,
select Select to create a new folder.
16. Click Scan.
The product scans your original and saves the scanned file in the location you specified.
17. If you selected the Automatic Feeding Mode setting, place your next original in the ADF for
scanning. When you finish scanning originals, click Finish.
Additional Scanning Settings - Main Settings Tab
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Additional Scanning Settings - Advanced Settings Tab
Scanning Settings for Special Documents
Image Format Options
Parent topic: Scanning
Related tasks
Loading Originals in the Input Tray
Loading Plastic Cards in the Input Tray
Loading Special Originals
Additional Scanning Settings - Main Settings Tab
You can select these additional scanning settings on the Epson Scan 2 Main Settings tab.
Stitch Images
When scanning double-sided originals, lets you lay out images from both sides of the original one
scanned page.
Rotate
Rotates the original image clockwise to the desired angle before scanning it. Select Auto to allow
your product to automatically rotate the image based on the orientation of the text (may take longer to
scan).
Correct Document Skew
Corrects skewed originals, image contents, or both.
Add or edit pages after scanning
Lets you add, remove, or edit the pages in a job, including rotating pages and changing the page
order.
Note: To save multiple pages in a single file, you must select a file format that supports multiple
pages such as PDF or Multi-TIFF. If you select another file format, each scanned image or page is
saved as a separate file.
Skip Blank Pages
If the scanner detects marks from the other side of a blank page and adds the marks to the scanned
image, adjust this setting to prevent this.
Detect Double Feed
Detects a double-feed paper error in the ADF. If you are scanning an original envelope or plastic card,
select Off.
Parent topic: Scanning in Epson Scan 2
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Additional Scanning Settings - Advanced Settings Tab
You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab. Not all
adjustment settings may be available, depending on other settings you have chosen.
Unsharp Mask
Makes the edges of certain image areas clearer. Turn off this option to leave softer edges.
Descreening
Removes the ripple pattern that might appear in subtly shaded image areas, such as skin tones. This
option improves results when scanning magazines or newspapers. (The results of descreening do not
appear in the preview image, only in your scanned image.)
Remove Background
Removes the background of the originals.
Text Enhancement
Sharpens the appearance of letters in text documents.
Auto Area Segmentation
Makes black and white images clearer and text recognition more accurate by separating the text from
the graphics.
Dropout
The scan will not pick up the color you select. This setting is available only if you select Grayscale or
Black & White as the Image Type setting.
Color Enhance
Enhances the shades of the color you select in the scanned image. This setting is available only if you
select Grayscale or Black & White as the Image Type setting.
Brightness
Adjusts the overall lightness and darkness of the scanned image.
Contrast
Adjusts the difference between the light and dark areas of the overall scanned image.
Gamma
Adjusts the midtone density of the scanned image.
Threshold
Adjusts the level at which black areas in text and line art are delineated, improving text recognition in
OCR (Optical Character Recognition) programs.
Edge Fill
Corrects shadowing around the edges of the image by filling the shadows with black or white.
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Remove Punch Holes
Removes the shadows caused by holes on the edges of the original.
Dual Image Output
Scans the original image twice using different output settings (Windows only).
Parent topic: Scanning in Epson Scan 2
Scanning Settings for Special Documents
You need to select specific options on the Main Settings tab in Epson Scan 2 when scanning special
originals.
Type of original Required settings
Envelope Select Off as the Detect Double Feed setting.
Plastic cards Select Plastic Card (Landscape) as the Document Size
setting and Off as the Detect Double Feed setting.
Carrier sheet If you select Auto Detect as the Document Size setting,
paper skew is automatically corrected even if the Correct
Document Skew setting is set to Off.
If you select a setting other than Auto Detect as the
Document Size setting, you can only use Contents Skew
as the Correct Document Skew setting. As paper skew is
not applied in this case, only contents skew is corrected
when you select the Paper and Contents Skew setting.
Large originals If the Document Size list does not contain the document
size you want to scan, select Customize to create a custom
size.
Long paper If the Document Size list does not contain the document
size you want to scan, select Auto Detect (Long Paper) or
select Customize to create a custom document size.
If you are scanning folded originals without the carrier sheet,
select Off as the Detect Double Feed setting.
Parent topic: Scanning in Epson Scan 2
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Image Format Options
You can select different image formats and related options. For details on available options, click the ?
icon on the Epson Scan 2 Image Format Options window. Not all image formats have options.
Bitmap (*.bmp)
A standard image file format for most Windows programs.
JPEG (*.jpg)
An image format that lets you highly compress image data. However, the higher the compression, the
lower the image quality. (The TIFF format is recommended when you need to modify or retouch your
scanned image.)
PNG (*.png)
An image format that does not lose quality during editing.
TIFF (*.tif)
A file format created for exchanging data between many programs, such as graphic and DTP
software.
Multi-TIFF (*.tif)
A TIFF file format when multiple pages are saved to the same file, allowing you to edit the images
using a compatible program.
PDF (*.pdf)
A document format that is readable by Windows and Mac systems using Adobe Reader, Acrobat, or
other programs. You can save multi-page documents in one PDF file.
Searchable PDF (*.pdf)
A document format that is readable by Windows and Mac systems using Adobe Reader, Acrobat, or
other programs. You can save multi-page documents in one PDF file. Recognized text in the scanned
document can be searched.
Parent topic: Scanning in Epson Scan 2
Scan Resolution Guidelines
The Resolution setting, measured in dpi (dots per inch), controls the amount of detail captured in your
scans. Increasing the resolution raises the amount of detailed captured but comes with the following
disadvantages:
• Larger file sizes
• It takes longer to scan your originals, send/receive your scans by email or fax, and to print your scans
• The image may become too large to fit on your display or print on paper
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If you plan to enlarge a scanned image so you can print it at a larger size, you may need to increase the
resolution from the default resolution set by Epson Scan 2. Follow these guidelines to determine the
resolution setting you need:
• You will scan the image at its original size but enlarge it later in an image-editing program.
Increase the Epson Scan 2 Resolution setting in your scan. Increase the resolution by the same
amount you will increase the image size to retain a high image quality. For example, if the resolution is
300 dpi (dots per inch) and you will double the image size later, change the Resolution setting to 600
dpi.
• You will scan the image at 100% or smaller size.
Select the Epson Scan 2 Resolution setting based on how you will use the scanned image:
• Email/view on a computer screen/post on the web: 96 to 200 dpi
• Print/fax/convert to editable text (OCR)/create searchable PDF: 200 to 300 dpi
Parent topic: Scanning
Scanning Special Projects
Your product's scanning software offers various options to help you quickly complete special scan
projects.
Scanning Two Originals onto One Sheet (Stitching Images) - Windows
Scanning Multi-Page Originals as Separate Files - Windows
Convert Scanned Documents to Editable Text (OCR)
Saving Scanned Documents as a Searchable PDF
Saving a Scan as an Office Format File - Windows
Scanning to a SharePoint Server or Cloud Service - Windows
Scanning to a SharePoint Server or Cloud Service - Mac
Parent topic: Scanning
Scanning Two Originals onto One Sheet (Stitching Images) - Windows
You can scan both sides of a double-sided or folded original and combine them into a single image with
the Epson Scan 2 Stitch Images settings (not available for all products).
Note: The settings may vary, depending on the software version you are using. See the help information
in Document Capture Pro for details.
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1. Load your original in the product.
2. Do one of the following to start Document Capture Pro:
• Windows 10: Click and select Epson Software > Document Capture Pro.
• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
• Windows (other versions): Click or Start and select All Programs or Programs. Select
Epson Software > Document Capture Pro.
3. If you see a Switch to Simple View button in the upper right corner of the window, click it.
You see a window like this:
4. Click the Scan Settings button, then click Detailed Settings.
Note: If you do not see the Scan Settings button, click the < symbol in the Scan and... bar.
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You see an Epson Scan 2 window like this:
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5. Select Double-Sided as the Scanning Side setting.
6. Select the original document size or Auto Detect as the Document Size setting.
7. Select one of the following as the Stitch Images setting:
• Top&Bottom: Places the scanned images one above the other.
• Left&Right: Places the scanned images side by side.
8. Select the Advanced Settings tab and set the Edge Fill setting to None.
9. Click Save.
10. Click OK.
11. Click Scan.
The scanned image is displayed.
Note: If the scanned images are not stitched together in the correct orientation, click Scanning Side
on the Epson Scan 2 window, select Settings, set the Binding Edge to Left or Top, and rescan the
document.
Parent topic: Scanning Special Projects
Related topics
Loading Originals
Scanning Multi-Page Originals as Separate Files - Windows
You can use Document Capture Pro (Windows) to scan multi-page originals as separate scanned files.
You indicate how the separate files are created by defining a maximum page count per file or by
inserting blank pages, barcodes, or characters that can be detected by the software as separation
markers.
Note: The settings may vary, depending on the software version you are using. See the help information
in Document Capture Pro for details.
1. Load your multi-page original in the product.
2. Do one of the following to start Document Capture Pro:
• Windows 10: Click and select Epson Software > Document Capture Pro.
• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
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• Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson Software > Document Capture Pro.
You see the Document Capture Pro window.
3. If you see a Switch to Simple View button in the upper right corner of the window, click it.
You see a window like this:
4. Click the Scan Settings button.
Note: If you do not see the button, click the < symbol in the Scan and... bar.
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You see a window like this:
5. Select any displayed settings you want to use and click OK.
Note: See the help information in Document Capture Pro for details.
6. Click one of the destination icons (except Print) in the Scan and... section of the window. Your
product starts scanning and you see the settings window.
7. Select the Apply job separation checkbox.
8. Click Separation Settings.
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You see a window like this:
9. Select the method you used to separate the originals as the Separator setting.
Note: See the help information in Document Capture Pro for details.
10. If necessary, select Create Folder and select a folder name.
11. Select any other folder naming settings you want and click OK, then click OK again.
Your originals are saved into separate files and folders as specified.
Parent topic: Scanning Special Projects
Related topics
Loading Originals
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Convert Scanned Documents to Editable Text (OCR)
You can scan a document and convert the text into data that you can edit with a word processing,
spreadsheet, or HTML-editing program. This process is called OCR (Optical Character Recognition).
To scan and use OCR, you need to install an OCR program, such as ABBYY FineReader.
Scanning Using OCR - Windows
Scanning Using OCR - Mac
Parent topic: Scanning Special Projects
Scanning Using OCR - Windows
You can use the ABBYY FineReader OCR program to convert scanned documents to editable text.
1. Load your original in the scanner.
2. Do one of the following to open ABBYY FineReader:
• Windows 10: Click and select ABBYY FineReader 12 Sprint > ABBYY FineReader 12
Sprint.
• Windows 8.x: Navigate to the Apps screen and select ABBYY FineReader 12 Sprint.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
ABBYY FineReader 12 Sprint > ABBYY FineReader 12 Sprint.
You see a window like this:
3. Select the language used in the document you are going to scan as the Document Languages
setting.
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4. Click Scan Document.
5. If you see the Select Scanner window, select your product and click OK.
Note: Do not select a WIA option for your product; it will not work correctly.
You see a window like this:
6. Select your scanner settings.
7. Click Preview and adjust the area you want to scan, if necessary.
8. Reload the ejected original in the scanner.
9. Click Scan to Document.
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10. Click Finish Scanning and select the program or format you want to scan to.
You see the Save As window.
11. Type a name and select a file format for your document.
12. Click Save.
Your document is scanned and processed into editable text. The file is then saved and opened in an
application associated with the file type you selected, if available on your system.
13. When you are finished scanning, close the ABBYY FineReader window.
Parent topic: Convert Scanned Documents to Editable Text (OCR)
Scanning Using OCR - Mac
You can use the ABBYY FineReader OCR program to convert scanned documents to editable text.
1. Load your original in the scanner.
2. Open the Applications folder and double-click the ABBYY FineReader Sprint icon.
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You see a window like this:
3. Select your product from the Source list.
4. Select the language used in the document you are going to scan as the Document language
setting.
5. Click on Scan Images to New Document.
You see a window like this:
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6. Select your scan settings and click Scan.
Note: For best results, select Grayscale as the Color Depth setting.
7. Click Finish Import.
You see your scanned image.
8. Click on the Export icon.
9. Select the program or format you want to scan to and click Next.
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You see the Save Converted File As window:
10. Click the Export button.
The file is saved and then opened in an application associated with the file type you selected, if
available on your system.
Parent topic: Convert Scanned Documents to Editable Text (OCR)
Saving Scanned Documents as a Searchable PDF
You can scan a document and save the text in a searchable PDF. In a searchable PDF, text is
recognized using Optical Character Recognition (OCR) and then embedded in the scanned original.
Note: The required Epson Scan 2 OCR Component is installed automatically when you install your
product software as instructed on the Start Here sheet. If you install your scanner software programs
individually, be sure to also install this component if you want to perform OCR.
1. Load your original in the product for scanning.
2. Start Epson Scan 2.
3. Select your scan settings.
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4. Click Preview and adjust the area you want to scan, if necessary.
5. Reload the ejected original in the scanner.
6. Select Searchable PDF as the Image Format setting.
7. Select Options from the Image Format list.
You see this window:
8. Select any of the options on the General tab.
9. Select the Text tab.
10. Make sure the language used in the document text is selected as the Text Language setting.
11. Select the Security tab if you want to add a password to the PDF or protect printing or editing
properties.
12. Click OK.
13. Confirm the File Name setting and select a Folder setting for your document.
14. Click Scan.
The scanned image is saved as a searchable PDF.
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Parent topic: Scanning Special Projects
Saving a Scan as an Office Format File - Windows
You can use Document Capture Pro (Windows) to save your scans in one of the following Microsoft
Office file formats: Microsoft Word (.docx), Microsoft Excel (.xlsx), or Microsoft PowerPoint (.pptx).
Note: The settings may vary, depending on the software version you are using. See the help information
in Document Capture Pro for details.
1. Load your original in the product.
2. Do one of the following to start Document Capture Pro:
• Windows 10: Click and select Epson Software > Document Capture Pro.
• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson Software > Document Capture Pro.
3. If you see a Switch to Simple View button in the upper right corner of the window, click it.
You see a window like this:
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4. Click the Scan Settings button.
Note: If you do not see the button, click the < symbol in the Scan and... bar.
You see a window like this:
5. Select any displayed settings you want to use and click OK.
Note: See the help information in Document Capture Pro for details.
6. Click one of the destination icons (except Print) to choose where to send your scanned files. Your
product starts scanning and you see the settings window.
7. Select the Office format file you want to use from the File Type drop-down list.
8. Click Option to display additional settings.
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9. Select any additional settings as necessary and click OK.
Note: See the help information in Document Capture Pro for details.
10. Confirm your settings and click OK.
Your originals are saved in the Office file format you selected.
Parent topic: Scanning Special Projects
Scanning to a SharePoint Server or Cloud Service - Windows
You can use Document Capture Pro (Windows) to upload scanned images to a SharePoint server or a
cloud service.
Note: The settings may vary, depending on the software version you are using. See the help information
in Document Capture Pro for details.
1. Load your original in the product.
2. Do one of the following to start Document Capture Pro:
• Windows 10: Click and select Epson Software > Document Capture Pro.
• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson Software > Document Capture Pro.
3. If you see a Switch to Simple View button in the upper right corner of the window, click it.
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You see a window like this:
4. Click the Scan Settings button.
Note: If you do not see the button, click the < symbol in the Scan and... bar.
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You see a window like this:
5. Select any displayed settings you want to use and click OK.
Note: See the help information in Document Capture Pro for details.
6. Click one of the cloud server or service destination icons in the Scan and... section of the window.
Your product starts scanning and you see the settings window.
Note: If you cannot see all of the icons, the service software may not be installed or the service may
not be available on your platform.
7. Enter any required information to set up the destination. You may need to log in to your cloud service
to authenticate the connection and allow Document Capture Pro to access the cloud service. If you
have previously created a saved setting for the destination, select it from the drop-down list.
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8. Adjust any settings and click OK.
Note: See the help information in Document Capture Pro for details.
Your originals are uploaded to the indicated server or cloud service.
Parent topic: Scanning Special Projects
Related topics
Loading Originals
Scanning to a SharePoint Server or Cloud Service - Mac
You can use Document Capture to upload scanned images to a SharePoint server or a cloud service.
1. Open the Applications folder, open the Epson Software folder, and select Document Capture.
You see a window like this:
Note: You may need to select your scanner from the scanner list.
2. Click the Scan icon.
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3. Select any displayed scan settings you want to use.
Note: See the Help information in Document Capture for details.
4. Click Scan.
You see a preview of your scan in the Document Capture window.
5. Click one of the cloud service Destination icons to choose where to save your scanned file. (If you
cannot see all of the icons below, the service software may not be installed, the service may not be
available on your platform, or you need to click the arrow next to the icons.)
• Web Folder (WebDAV)
• SugarSync
You see the Transfer Settings window.
6. Enter any required information to set up the destination. You may need to log in to your cloud service
to authenticate the connection and allow Document Capture to access the cloud service. If you have
previously created a saved setting for the destination, select it from the drop-down list.
7. Adjust any save settings, then click OK or Send, depending on the destination.
Your originals are scanned and uploaded to the indicated server or cloud service.
Parent topic: Scanning Special Projects
Related topics
Loading Originals
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Cleaning and Transporting Your Scanner
See these sections if you need to clean or transport your scanner.
Cleaning Your Scanner
Cleaning Inside Your Scanner
Checking the Scanner Roller Counter
Replacing the Scanner Rollers
Transporting Your Scanner
Cleaning Your Scanner
To keep your product working at its best, you should clean it several times a year.
Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.
Do not use oil or other lubricants inside the product or let water get inside it. Do not open the product's
outer case.
1. Turn off the scanner and unplug the AC adapter.
2. Disconnect any connected cables.
3. Clean the outer case with a soft, dry cloth. Do not use liquid or chemical cleansers.
Note: If the outer case still requires additional cleaning, use a slightly damp cloth to wipe the outer
case. Then wipe the case with a soft, dry cloth.
Parent topic: Cleaning and Transporting Your Scanner
Cleaning Inside Your Scanner
Clean your scanner regularly to make sure that no dust builds up on the glass scanning surfaces. Dust
can cause spots or lines in your scanned images.
Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.
Do not use oil or other lubricants inside the product or let water get inside it.
1. Turn off the scanner and unplug the AC adapter.
2. Disconnect any connected cables.
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3. Pull down on the cover open lever and open the scanner cover.
4. Use a soft cloth to wipe off any dust or dirt on the glass scanning surfaces and the rollers inside the
scanner cover. If the glass surface is stained with grease or some other hard-to-remove material,
use a small amount of glass cleaner on a soft cloth to remove the stains. Wipe off all remaining
liquid.
Caution: Do not spray glass cleaner directly on the scanning surfaces. Be careful not to place too
much force on the glass.
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5. Wipe off any dust or dirt on the separation roller using a soft cloth.
6. Wipe off any dust or dirt on the pickup roller using a soft cloth.
7. Plug in the AC adapter and press the power button to turn on the scanner.
8. Hold down the start button for at least two seconds while opening the scanner cover. The rollers
on the bottom move momentarily and the scanner enters cleaning mode. Press the start button
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several times to rotate the rollers shown here. Use a soft cloth to wipe off any dust or dirt on the
rollers as they rotate. Repeat this step until the rollers are clean.
9. Close the scanner cover.
Parent topic: Cleaning and Transporting Your Scanner
Checking the Scanner Roller Counter
Check the scanner roller counter to determine when your rollers need to be replaced. When you replace
the scanner rollers, reset the scanner roller counter so you know when you may need to replace the
rollers again.
1. Make sure the scanner is turned on and connected to your computer.
2. Do one of the following to open the Epson Scan 2 Utility:
• Windows 10: Click and select EPSON > Epson Scan 2 Utility.
• Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility.
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• Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson
Scan 2 > Epson Scan 2 Utility.
• Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility.
3. Click the Counter tab.
You see a screen like this:
4. If the number of scans in the Number of Scans field exceeds the number displayed as the Life
Cycle of the rollers, it is time to replace the rollers.
5. Close the Epson Scan 2 Utility.
Parent topic: Cleaning and Transporting Your Scanner
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Replacing the Scanner Rollers
Replace the scanner rollers when the number of scans exceeds the life cycle of the rollers. Check the
scanner roller counter to see when you need to replace the rollers.
1. Turn off the scanner.
2. Unplug the AC adapter.
3. Disconnect any connected cables.
4. Pull down on the cover open lever and open the scanner cover.
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5. Squeeze the tab on the right side of the pickup roller cover and open the cover.
Caution: Do not place too much force on the arm inside the cover when replacing the pickup roller.
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6. Slide the pickup rollers to the right and remove them.
7. To install the new lower pickup roller, align the notches on the roller and slide it to the left.
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8. To install the new upper pickup roller, align the notches on the roller and slide it to the left. Make sure
the smaller roller is on the bottom.
Caution: Do not touch the surface of the rollers.
9. Close the pickup roller cover.
Note: If you are not able to close the cover, the pickup rollers are not installed correctly. Remove the
rollers and reinstall them, then try to close the cover again.
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10. Press down on the separation roller cover latch inside the scanner cover and pull down the cover to
open it.
Caution: Be careful not to apply too much force when opening the cover.
11. Slide the separation roller to the side, then remove it.
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12. Pull the release tab on the separation roller and remove it from the spindle.
13. Slide the new separation roller onto the spindle as shown. Make sure that the notches on the roller
and spindle align properly.
Note: Check that there are no gaps between the roller and spindle. You hear a click when the roller
is firmly locked into place.
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14. Align the notches on the spindle and the scanner, then slide the separation roller into the scanner
and gently push it into place. You hear a click when the roller is correctly aligned and locked into
place.
15. While applying gentle pressure on the separation roller, close the separation roller cover.
Note: If you are not able to close the cover, the roller is not installed correctly. Remove the roller and
reinstall it, then try to close the cover again.
16. Close the scanner cover.
17. Plug in the AC adapter and turn on the scanner.
18. Reset the roller counter after replacing the rollers.
Resetting the Scanner Roller Counter
Parent topic: Cleaning and Transporting Your Scanner
Related references
User Replaceable Epson Scanner Parts and Accessories
Related tasks
Checking the Scanner Roller Counter
Resetting the Scanner Roller Counter
When you replace the scanner rollers, reset the scanner roller counter so you know when you may need
to replace the rollers again.
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1. Make sure the scanner is turned on and connected to your computer.
2. Do one of the following to open the Epson Scan 2 Utility:
• Windows 10: Click and select EPSON > Epson Scan 2 Utility.
• Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility.
• Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson
Scan 2 > Epson Scan 2 Utility.
• Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility.
3. Click the Counter tab.
You see a screen like this:
4. Click Reset.
The Number of Scans field changes to 0 (zero).
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5. Close the Epson Scan 2 Utility.
Parent topic: Replacing the Scanner Rollers
Related tasks
Replacing the Scanner Rollers
Transporting Your Scanner
If you need to ship your product, transport it a long distance, or store it for an extended period, prepare it
for transportation as described here.
1. Turn off the scanner and unplug the AC adapter.
2. Disconnect any connected cables.
3. Close the input tray and the output tray.
Note: Make sure the output tray is securely closed.
4. Place the scanner in its original packing materials, if possible, or use equivalent materials with
cushioning around the product.
Parent topic: Cleaning and Transporting Your Scanner
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Solving Problems
Check these sections for solutions to problems you may have using your product.
Scanner Light Status
Solving Scanning Problems
Solving Scanned Image Quality Problems
Uninstall Your Scanner Software
Where to Get Help
Scanner Light Status
You can often diagnose problems with your scanner by checking its lights.
1 Power light
2
automatic feeding mode light
3 ! error light
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Light status Condition/solution
The power light is on The scanner is turned on and ready to scan
The power light is flashing The scanner is scanning, initializing, or in standby mode
The power light is flashing
and the ! error light is on
The scanner cover is open or a paper jam or double feed has occurred.
Make sure the scanner cover is closed and there is no jammed paper
inside. Remove and reload the originals.
The power light and the
! error light are flashing at the
same time
A fatal error has occurred. Try the following:
• Check the scanner connection to your computer to make sure it is
secure.
• Turn the scanner off and then back on again. If the error continues,
the scanner may be malfunctioning. Contact Epson for support.
The power light is off and the
! error light and automatic
feeding mode light are on
The firmware update has failed and the scanner is in recovery mode.
Try updating the firmware again.
Parent topic: Solving Problems
Related references
Original Jams in Scanner
Where to Get Help
Related topics
Loading Originals
Scanning
Solving Scanning Problems
Check these solutions if you have problems scanning with your product.
Scanner Does Not Turn On or Turns Off Unexpectedly
Scanner Button Does Not Work as Expected
Scanning Software Does Not Operate Correctly
Cannot Start Epson Scan 2
Original Feeds Incorrectly in Scanner
Original Jams in Scanner
Scanning is Slow
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Parent topic: Solving Problems
Scanner Does Not Turn On or Turns Off Unexpectedly
If the scanner does not turn on or if it turns off unexpectedly, try these solutions:
• Make sure the AC adapter is securely connected to the scanner and to a working electrical outlet.
• If the scanner turns off unexpectedly, you may need to adjust the AC power or AC adapter setting in
Epson Scan 2.
Parent topic: Solving Scanning Problems
Related tasks
Changing the Power Off and Sleep Timer Settings
Scanner Button Does Not Work as Expected
If the scanner button does not start the correct program or perform the correct action, try these solutions:
• Check the USB cable connection between the computer and scanner.
• On Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.
• Make sure Document Capture Pro (Windows) or Document Capture (Mac) is installed correctly. If
necessary, uninstall and reinstall it.
• Make sure you have assigned the correct job to the scanner button and change it, if necessary.
• Check the status of the lights and make sure the scanner is ready to scan.
• Make sure Epson Scan 2 and other applications are installed correctly. If necessary, uninstall and
reinstall it.
Parent topic: Solving Scanning Problems
Related tasks
Adding and Assigning Scan Jobs with Document Capture Pro - Windows
Adding and Assigning Scan Jobs with Document Capture - Mac
Scanning Software Does Not Operate Correctly
If your scanning software does not operate correctly, try these solutions:
• Restart your computer.
• Make sure your computer has adequate memory and meets the system requirements for your
operating system.
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• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart your scanning software.
• Make sure the scanner is turned on.
• Make sure the connection between the scanner and your computer is secure.
• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
• On Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.
• Connect the scanner directly to the computer. The scanner may not work properly when connected
through a USB hub.
• If you are using a TWAIN-compliant program, make sure that the correct product is selected as the
Scanner or Source setting.
Parent topic: Solving Scanning Problems
Related concepts
Uninstall Your Scanner Software
Related references
Windows System Requirements
Mac System Requirements
Cannot Start Epson Scan 2
If you cannot start Epson Scan 2, try these solutions:
• Restart your computer.
• Be sure to use the USB cable that came with the scanner.
• Make sure your scanner is turned on and any interface cables are securely connected at both ends.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart Epson Scan 2.
• If you connected the scanner using a USB cable, make sure it is connected directly to your computer
or through only one USB hub.
• Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall all versions
and install one version.
• If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it.
• If you are using a TWAIN-compliant program, make sure that the correct product is selected as the
Scanner or Source setting.
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Parent topic: Solving Scanning Problems
Related concepts
Uninstall Your Scanner Software
Related references
Windows System Requirements
Mac System Requirements
Original Feeds Incorrectly in Scanner
If you have problems feeding originals in your scanner, try these solutions:
• If multiple pages feed at once, try the following:
• Make sure the paper separation lever is in the lower position.
• Remove the originals, fan the edges to separate the sheets, if necessary, and reload them.
• Load fewer originals at a time.
• Load only originals that meet the specifications for your scanner.
• Clean inside the scanner and replace the roller assembly kit, if necessary.
• Scan the originals one by one using the Automatic Feeding Mode setting in Epson Scan 2.
• If you see a double feed error in the Epson Scan 2 window or the Document Capture Pro window
(Windows only), start Epson Scan 2, select the Main Settings tab, select the Detect Double Feed
setting, and select Off.
Note: On a Mac, only Epson Scan 2 displays double feed errors. Document Capture for Mac does not
include this setting.
Parent topic: Solving Scanning Problems
Related tasks
Cleaning Inside Your Scanner
Related topics
Loading Originals
Original Jams in Scanner
If an original has jammed inside the scanner, follow these steps:
1. Turn off your scanner.
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2. Remove all originals from the input tray.
3. Pull down the cover open lever and open the scanner cover.
4. Gently pull out any jammed originals from inside the scanner.
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5. Gently pull out any jammed originals from the output tray.
6. Close the scanner cover.
7. Carefully follow all loading instructions when you reload originals.
If originals jam in the scanner frequently, try the following:
• Turn off the Detect Double Feed setting in Epson Scan 2.
• Clean inside the scanner and replace the roller assembly kit, if necessary.
• Close the output tray and let the originals fall freely onto the surface below the scanner.
Parent topic: Solving Scanning Problems
Related tasks
Cleaning Inside Your Scanner
Replacing the Scanner Rollers
Related topics
Loading Originals
Scanning is Slow
If scanning becomes slow, try these solutions:
• Scan your original at a lower resolution, if possible.
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• Make sure your system meets the requirements for your operating system. If you are scanning a high-
resolution image, you may need more than the minimum requirements. If necessary, increase your
system's memory or reduce the resolution.
• If you enabled Scanned image in Epson Scan 2 (Detect Double Feed > Settings > Scanned
image), scanning may slow down or pause while the originals are analyzed.
Parent topic: Solving Scanning Problems
Related references
Windows System Requirements
Mac System Requirements
Solving Scanned Image Quality Problems
Check these sections if a scanned image on your computer screen has a quality problem.
Back of Original Image Appears in Scanned Image
Scanned Characters are Blurry
Characters are not Recognized During Conversion to Editable Text (OCR)
Ripple Patterns Appear in an Image
Spots or Lines Appear in All Scanned Images
Scanned Image is Cropped
Resetting the Epson Scan 2 Settings
Parent topic: Solving Problems
Back of Original Image Appears in Scanned Image
If an image from the back of a thin original appears in your scanned image, make sure you selected the
correct Image Type setting for your original and select the Text Enhancement setting in Epson Scan 2.
You can also select the Remove Background setting in Epson Scan 2.
Note: If you select Color as the Image Type setting, you can change the level from Standard to High to
remove more of the background.
Parent topic: Solving Scanned Image Quality Problems
Related references
Image Format Options
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Related tasks
Scanning in Epson Scan 2
Scanned Characters are Blurry
If characters in your scanned images are blurry, try these solutions:
• Make sure you do not move the scanner or original while scanning.
• Operate the scanner on a flat, stable surface.
• Make sure the originals are ejecting properly.
• Adjust these Epson Scan 2 settings (if available) and try scanning again:
• Select the Text Enhancement setting.
• Adjust the Threshold setting.
• Increase the Resolution setting.
Parent topic: Solving Scanned Image Quality Problems
Related references
Image Format Options
Related tasks
Scanning in Epson Scan 2
Characters are not Recognized During Conversion to Editable Text (OCR)
If characters in your scanned images are not recognized during OCR conversion (Windows only), try
these solutions:
• Make sure your original is loaded straight on your product.
• Use an original with clear text.
• Adjust these Epson Scan 2 settings (if available) and try scanning again:
• Select the correct Image Type setting.
• Select or adjust the Text Enhancement setting.
• Adjust the Threshold setting.
• Select the correct Text Language setting.
• Set the scanning resolution between 200 and 600 dpi.
• If the original document is in Landscape mode, set the Rotate setting to Auto in Epson Scan 2.
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• If you are using OCR software, check the manual for any additional adjustments.
Parent topic: Solving Scanned Image Quality Problems
Related concepts
Convert Scanned Documents to Editable Text (OCR)
Related references
Image Format Options
Related tasks
Scanning in Epson Scan 2
Ripple Patterns Appear in an Image
You may see a ripple pattern (called a moiré) in scanned images of printed documents. This is caused
by interference from differing pitches in the scanner's screen and your original's halftone screen. To
reduce this effect, adjust these Epson Scan 2 settings (if available) and try scanning again:
• Select the Descreening setting.
• Select a lower Resolution setting.
Parent topic: Solving Scanned Image Quality Problems
Related references
Image Format Options
Related tasks
Scanning in Epson Scan 2
Cleaning Inside Your Scanner
Spots or Lines Appear in All Scanned Images
If spots or lines appear in all your scanned images, follow these steps to clean the scanner glass:
1. Turn off the scanner and unplug the AC adapter.
2. Disconnect any connected cables.
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3. Pull down on the cover open lever and open the scanner cover.
4. Wipe off any stains on the glass scanning surfaces using a soft cloth.
Note: If the glass surfaces are stained with grease or some other hard-to-remove material, use a
small amount of glass cleaner on a soft cloth to remove it. Wipe off all remaining liquid.
Caution: Do not spray glass cleaner directly on the scanning surfaces. Be careful not to place too
much force on the glass.
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5. Close the scanner cover.
6. Plug in the AC adapter and turn on the scanner.
Parent topic: Solving Scanned Image Quality Problems
Related tasks
Cleaning Inside Your Scanner
Scanned Image is Cropped
If the edges of a scanned image are cropped, try the following solutions:
• Select Auto Detect or Auto Detect (Long Paper) as the Document Size setting in Epson Scan 2,
Document Capture Pro, or Document Capture.
• In Epson Scan 2, select the Main Settings tab. Select Document Size > Settings and adjust the
cropping area shown in the Crop Margins for Size "Auto" setting.
• Document Capture Pro (Windows): Select Scan Settings > Detailed Settings from the Scan
window. Select Document Size and then select the Auto Detect setting.
• Document Capture (Mac): Click the Scan button and select Main Settings from the Scan
window. Select Document Size and then adjust the cropping area shown in the Crop Margins for
Size "Auto" setting.
• In Epson Scan 2, select the Advanced Settings tab. Set the Edge Fill setting to None.
Parent topic: Solving Scanned Image Quality Problems
Related tasks
Scanning with Document Capture Pro in Simple View - Windows
Scanning with Document Capture Pro in Standard View - Windows
Scanning with Document Capture - Mac
Scanning in Epson Scan 2
Resetting the Epson Scan 2 Settings
If you continue to experience image quality problems after trying all possible solutions, you may need to
reset the Epson Scan 2 Settings using the Epson Scan 2 Utility.
1. Do one of the following to start the Epson Scan 2 Utility:
• Windows 10: Click and select EPSON > Epson Scan 2 Utility.
• Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility.
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• Windows (other versions): Click or Start, and select All Programs or Programs. Select
EPSON > Epson Scan 2 > Epson Scan 2 Utility.
• Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2
Utility.
2. Click the Other tab.
3. Click Reset.
Note: If resetting the Epson Scan 2 settings does not solve your problem, uninstall Epson Scan 2 and re-
install it.
Parent topic: Solving Scanned Image Quality Problems
Uninstall Your Scanner Software
If you have a problem that requires you to uninstall and re-install your software, follow the instructions for
your operating system.
Uninstalling Scanner Software - Windows
Uninstalling Scanner Software - Mac
Parent topic: Solving Problems
Uninstalling Scanner Software - Windows
You can uninstall and then re-install your scanner software to solve certain problems.
1. Turn off the scanner.
2. Disconnect any interface cables.
3. Do the following to uninstall each of your scanning software programs, then follow any on-screen
instructions:
• Windows 10: Click and select (Settings) > Apps > Apps & features. Select the scanner
software program and click Uninstall.
• Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs
and Features. Select the scanner software program and click Uninstall/Change.
• Windows 7 or Windows Vista: Open the Windows Control Panel utility. Select Programs and
Features. (In Classic view, select Programs and click Uninstall a program.) Select the scanner
software program and click Uninstall/Change.
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4. Restart your computer, then see the Start Here sheet to re-install your software.
Note: If you find that re-installing your scanner software does not solve a problem, contact Epson.
Parent topic: Uninstall Your Scanner Software
Uninstalling Scanner Software - Mac
In most cases, you do not need to uninstall your scanner software before re-installing it. However, you
can download the Uninstaller utility from the Epson support website to uninstall your scanner software as
described here.
1. To download the Uninstaller utility, visit epson.com/support (U.S.), epson.ca/support (Canada), or
epson.com.jm/support (Caribbean) and select your product.
2. Follow the instructions on the screen to install the Uninstaller utility.
3. Quit all applications currently running on your Mac.
4. Double-click the Uninstaller icon.
5. In the Epson Uninstaller screen, select the checkbox for each software program you want to
uninstall.
6. Click Uninstall.
7. Follow the on-screen instructions to uninstall the software.
8. To reinstall your scanner software, see the Start Here sheet for instructions.
Note: If you find that re-installing your scanner software does not solve a problem, contact Epson.
Parent topic: Uninstall Your Scanner Software
Where to Get Help
If you need to contact Epson for technical support services, use the following support options.
Internet Support
Visit Epson's support website at epson.com/support (U.S.), epson.ca/support (Canada), or
epson.com.jm/support (Caribbean) and select your product for solutions to common problems with your
product. You can download utilities and documentation, get FAQs and troubleshooting advice, or e-mail
Epson with your questions.
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Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
• Product name
• Product serial number (located on a label on the product)
• Proof of purchase (such as a store receipt) and date of purchase
• Computer configuration
• Description of the problem
Then call:
• U.S.: (562) 276-4300, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM, Pacific
Time, Saturday
• Canada: (905) 709-3839, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM,
Pacific Time, Saturday
Days and hours of support are subject to change without notice. Toll or long distance charges may
apply.
Note: For help using any other software on your system, see the documentation for that software for
technical support.
Purchase Supplies and Accessories
You can purchase genuine Epson accessories at epson.com (U.S. sales) or epson.ca (Canadian sales).
You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800-
GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.
Parent topic: Solving Problems
115
Technical Specifications
These sections list the technical specifications for your scanner.
Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this
site (Canada) for information on how to return your Epson products for proper disposal.
Windows System Requirements
Mac System Requirements
General Specifications
Dimension Specifications
Electrical Specifications
Environmental Specifications
Safety and Approvals Specifications
Windows System Requirements
To use your product and its software, your computer should use one of these Microsoft operating
systems:
• Windows 10
• Windows 8.x
• Windows 7
• Windows Vista
Note: For the latest product software available for your operating system, visit the Epson support site at
epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean), select
your product, and select Downloads.
Parent topic: Technical Specifications
Mac System Requirements
To use your product and its software, your Mac should use one of these operating systems:
• macOS 10.12.x
• OS X 10.11.x
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• OS X 10.10.x
• OS X 10.9.x
• OS X 10.8.x
• OS X 10.7.x
• OS X 10.6.8
Note: The UNIX File System (UFS) for OS X and Fast User Switching on OS X is not supported.
Parent topic: Technical Specifications
General Specifications
Scanner type Sheet feed, one pass duplex, color
Photoelectric device CIS
Effective pixels 5100 × 9300 pixels at 600 dpi
2550 × 36,000 pixels at 300 dpi (long paper)
Document size Maximum: 8.5 × 15.5 inches (215.9 × 393.7 mm)
Maximum for single-sided long paper: 8.5 × 120 inches (215.9 ×
3048 mm)
Maximum for double-sided long paper: 8.5 × 80 inches (215.9 ×
2032 mm)
Minimum: 2 × 2 inches (50.8 × 50.8 mm)
Paper input Facedown loading
Paper output Facedown ejection
Paper capacity 50 sheets of paper at 21 lb (80 g/m
2
) weight
Scanning resolution 600 dpi (main scan)
600 dpi (sub scan)
Output resolution 50 to 1200 dpi in 1 dpi increments
50 to 300 dpi for long paper
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Color Depth Color:
48 bits per pixel internal (16 bits per pixel per color)
24 bits per pixel external (8 bits per pixel per color)
Grayscale:
16 bits per pixel internal
8 bits per pixel external
Black-and-white:
16 bits per pixel internal
1 bit per pixel external
Interface Hi-Speed USB
Light source RGB LED
Parent topic: Technical Specifications
Dimension Specifications
Height 6.1 inches (154 mm)
Width 11.7 inches (297 mm)
Depth 6 inches (152 mm)
Weight 5.5 lb (2.5 kg)
Note: Dimensions do not include projecting parts.
Parent topic: Technical Specifications
Electrical Specifications
Scanner
Note: Check the label on the scanner and the AC adapter for voltage information. Power consumption
varies depending on operating conditions or whether an option is installed.
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Rated DC input power supply
voltage
Rated DC input current
Power consumption
AC Adapter
AC adapter model
Rated input current
Rated frequency range
Rated output power supply
voltage
Rated output current
24 V DC
1 A
Operating: 16 W (approximate)
Ready mode: 4.1 W (approximate)
Sleep mode: 0.8 W (approximate)
Power off mode: 0.2 W or less
100 to 240 V AC model: A461H
220 to 240 V AC model: A462E
1 A
50 to 60 Hz
24 V DC
1 A
Parent topic: Technical Specifications
Environmental Specifications
Temperature Operating: 41 to 95 °F (5 to 35 °C)
Storage: –13 to 140 °F (–25 to 60 °C)
Humidity
(non-condensing)
Operating: 10 to 80% RH
Storage: 10 to 85% RH
Operating conditions Ordinary office or home conditions
Note: Avoid operating the scanner in direct sunlight, near a strong light source, or in extremely dusty
conditions.
Parent topic: Technical Specifications
119
Safety and Approvals Specifications
Scanner
United States EMC: FCC part 15 Subpart B class B
Canada EMC: CAN/CSA-CEI/IEC CISPR 22 Class B
AC Adapter (A461H)
United States Safety: UL60950-1
EMC: FCC part 15 Subpart B class B
Canada Safety: CAN/CSA C22.2 No. 60950-1
EMC: CAN/CSA-CEI/IEC CISPR 22 Class B
Parent topic: Technical Specifications
120
Notices
Check these sections for important notices about your scanner.
Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this
site (Canada) for information on how to return your Epson products for proper disposal.
Important Safety Instructions
Restrictions on Copying
Default Delay Times for Power Management for Epson Products
Binding Arbitration and Class Waiver
Trademarks
Copyright Notice
Important Safety Instructions
Follow these safety instructions when setting up and using the scanner:
• Read all these instructions, and follow all warnings and instructions marked on the scanner.
• Place the scanner close enough to the computer for the interface cable to reach it easily.
• Do not use with wet hands.
• When connecting this product to a computer or other device with a cable, ensure the correct
orientation of the connectors. Each connector has only one correct orientation. Inserting a connector
in the wrong orientation may damage both devices connected by the cable.
• Do not insert objects into any opening as they may touch dangerous voltage points or short out parts.
Beware of electrical shock hazards.
• Place the product on a flat, stable surface that extends beyond the base of the product in all directions.
If you place the product by the wall, leave at least 3.9 inches (10 cm) between the back of the product
and the wall.
• After replacing consumable parts, dispose of them correctly following the rules of your local authority.
Do not disassemble them.
• Do not place or store the scanner outdoors, in a car, near excessive dirt or dust, water, heat sources,
or in locations subject to shocks, vibrations, condensation, high temperature or humidity, direct
sunlight, strong light sources, or rapid changes in temperature or humidity.
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• Never disassemble, modify, or attempt to repair the scanner or a scanner option by yourself except as
specifically explained in this guide.
AC Adapter
• Do not place or store the AC adapter outdoors, in a car, near excessive dirt or dust, water, heat
sources, or in locations subject to shocks, vibrations, condensation, high temperature or humidity,
direct sunlight, strong light sources, or rapid changes in temperature or humidity.
• Place the scanner and the AC adapter near an electrical outlet where the adapter can be easily
unplugged.
• The AC power cord should be placed to avoid abrasions, cuts, fraying, crimping, and kinking.
• Do not place objects on top of the AC power cord and do not allow the AC adapter or the power cord
to be stepped on or run over. Be particularly careful to keep the AC power cord straight at the end and
the point where it enters the AC adapter.
• Use only the AC adapter that comes with your scanner. Using any other adapter could cause fire,
electrical shock, or injury.
• Use only the power cord that comes with your scanner. Use of another cord may cause fires or shock.
Do not use the cord with any other equipment.
• The AC adapter is designed for use with the scanner with which it was included. Do not attempt to use
it with other electronic devices unless specified.
• Use only the type of power source indicated on the AC adapter's label, and always supply power
directly from a standard domestic electrical outlet with the AC adapter that meets the relevant local
safety standards.
• Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on
and off.
• If you use an extension cord with the scanner, make sure the total ampere rating of the devices
plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure the total
ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere
rating.
• Never disassemble, modify, or attempt to repair the AC adapter by yourself except as specifically
explained in the scanner's guides.
• If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses in
the plug, make sure you replace them with fuses of the correct size and rating.
• Unplug the scanner and the AC adapter, and refer servicing to qualified service personnel under the
following conditions: The AC adapter or plug is damaged; liquid has entered the scanner or the AC
adapter; the scanner or the AC adapter has been dropped or the case has been damaged; the
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scanner or the AC adapter does not operate normally or exhibits a distinct change in performance. (Do
not adjust controls that are not covered by the operating instructions.)
• Unplug the scanner and the AC adapter before cleaning. Clean with a damp cloth only. Do not use
liquid or aerosol cleaners.
• If you are not going to use the scanner for a long period, be sure to unplug the AC adapter from the
electrical outlet.
Parent topic: Notices
Restrictions on Copying
Observe the following restrictions to ensure responsible and legal use of your scanner.
Copying of the following items is prohibited by law:
• Bank bills, coins, government-issued marketable securities, government bond securities, and
municipal securities
• Unused postage stamps, pre-stamped postcards, and other official postal items bearing valid postage
• Government-issued revenue stamps, and securities issued according to legal procedure
Exercise caution when copying the following items:
• Private marketable securities (stock certificates, negotiable notes, checks, etc.), monthly passes,
concession tickets, etc.
• Passports, driver's licenses, warrants of fitness, road passes, food stamps, tickets, etc.
Note: Copying these items may also be prohibited by law.
Restriction on disassembling and decompiling
You may not disassemble, decompile or otherwise attempt to derive the source code of any software
included with this product.
Parent topic: Notices
Default Delay Times for Power Management for Epson Products
This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets
Energy Star standards of energy efficiency. More energy savings can be achieved by setting the time to
sleep to a shorter interval.
Parent topic: Notices
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Binding Arbitration and Class Waiver
1. DISPUTES, BINDING INDIVIDUAL ARBITRATION, AND WAIVER OF CLASS ACTIONS AND
CLASS ARBITRATIONS
1.1 Disputes. The terms of this Section 1 shall apply to all Disputes between you and Epson. The term
"Dispute" is meant to have the broadest meaning permissible under law and includes any dispute, claim,
controversy or action between you and Epson arising out of or relating to this Agreement, Epson
branded products (hardware and including any related software), or other transaction involving you and
Epson, whether in contract, warranty, misrepresentation, fraud, tort, intentional tort, statute, regulation,
ordinance, or any other legal or equitable basis. "DISPUTE" DOES NOT INCLUDE IP CLAIMS, or more
specifically, a claim or cause of action for (a) trademark infringement or dilution, (b) patent infringement,
(c) copyright infringement or misuse, or (d) trade secret misappropriation (an "IP Claim"). You and Epson
also agree, notwithstanding Section 1.6,that a court, not an arbitrator, may decide if a claim or cause of
action is for an IP Claim.
1.2 Binding Arbitration. You and Epson agree that all Disputes shall be resolved by binding arbitration
according to this Agreement. ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JUDGE
OR JURY IN A COURT PROCEEDING AND YOUR GROUNDS FOR APPEAL ARE LIMITED.
Pursuant to this Agreement, binding arbitration shall be administered by JAMS, a nationally recognized
arbitration authority, pursuant to its code of procedures then in effect for consumer related disputes, but
excluding any rules that permit joinder or class actions in arbitration (for more detail on procedure, see
Section 1.6 below). You and Epson understand and agree that (a) the Federal Arbitration Act (9 U.S.C.
§1, et seq.) governs the interpretation and enforcement of this Section 1, (b) this Agreement
memorializes a transaction in interstate commerce, and (c) this Section 1 shall survive termination of this
Agreement.
1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to
try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to
resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to
Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3840 Kilroy Airport Way,
Long Beach, CA 90806 (the "Epson Address"). The Dispute Notice to you will be sent to the most recent
address Epson has in its records for you. For this reason, it is important to notify us if your address
the Dispute shall include the sender's name, address and contact information, the facts giving rise to the
Dispute, and the relief requested (the "Dispute Notice"). Following receipt of the Dispute Notice, Epson
and you agree to act in good faith to resolve the Dispute before commencing arbitration.
1.4 Small Claims Court. Notwithstanding the foregoing, you may bring an individual action in the small
claims court of your state or municipality if the action is within that court's jurisdiction and is pending only
in that court.
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1.5 WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS. YOU AND EPSON AGREE THAT
EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL
CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR
REPRESENTATIVE PROCEEDING, INCLUDING WITHOUT LIMITATION FEDERAL OR STATE
CLASS ACTIONS, OR CLASS ARBITRATIONS. CLASS ACTION LAWSUITS, CLASS-WIDE
ARBITRATIONS, PRIVATE ATTORNEY-GENERAL ACTIONS, AND ANY OTHER PROCEEDING
WHERE SOMEONE ACTS IN A REPRESENTATIVE CAPACITY ARE NOT ALLOWED.
ACCORDINGLY, UNDER THE ARBITRATION PROCEDURES OUTLINED IN THIS SECTION, AN
ARBITRATOR SHALL NOT COMBINE OR CONSOLIDATE MORE THAN ONE PARTY'S CLAIMS
WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN ARBITRATION
PROCEEDING.
1.6 Arbitration Procedure. If you or Epson commences arbitration, the arbitration shall be governed by
the rules of JAMS that are in effect when the arbitration is filed, excluding any rules that permit arbitration
on a class or representative basis (the "JAMS Rules"), available at http://www.jamsadr.com or by calling
1-800-352-5267, and under the rules set forth in this Agreement. All Disputes shall be resolved by a
single neutral arbitrator, and both parties shall have a reasonable opportunity to participate in the
selection of the arbitrator. The arbitrator is bound by the terms of this Agreement. The arbitrator, and not
any federal, state or local court or agency, shall have exclusive authority to resolve all disputes arising
out of or relating to the interpretation, applicability, enforceability or formation of this Agreement,
including any claim that all or any part of this Agreement is void or voidable. Notwithstanding this broad
delegation of authority to the arbitrator, a court may determine the limited question of whether a claim or
cause of action is for an IP Claim, which is excluded from the definition of "Disputes" in Section 1.1
above. The arbitrator shall be empowered to grant whatever relief would be available in a court under
law or in equity. The arbitrator may award you the same damages as a court could, and may award
declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent
necessary to provide relief warranted by that party's individual claim. In some instances, the costs of
arbitration can exceed the costs of litigation and the right to discovery may be more limited in arbitration
than in court. The arbitrator's award is binding and may be entered as a judgment in any court of
competent jurisdiction.
You may choose to engage in arbitration hearings by telephone. Arbitration hearings not conducted by
telephone shall take place in a location reasonably accessible from your primary residence, or in Orange
County, California, at your option.
a) Initiation of Arbitration Proceeding. If either you or Epson decides to arbitrate a Dispute, both parties
agree to the following procedure:
(i) Write a Demand for Arbitration. The demand must include a description of the Dispute and the amount
of damages sought to be recovered. You can find a copy of a Demand for Arbitration at
http://www.jamsadr.com ("Demand for Arbitration").
(ii) Send three copies of the Demand for Arbitration, plus the appropriate filing fee, to: JAMS, 500 North
State College Blvd., Suite 600 Orange, CA 92868, U.S.A.
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(iii) Send one copy of the Demand for Arbitration to the other party (same address as the Dispute
Notice), or as otherwise agreed by the parties.
b) Hearing Format. During the arbitration, the amount of any settlement offer made shall not be disclosed
to the arbitrator until after the arbitrator determines the amount, if any, to which you or Epson is entitled.
The discovery or exchange of non-privileged information relevant to the Dispute may be allowed during
the arbitration.
c) Arbitration Fees. Epson shall pay, or (if applicable) reimburse you for, all JAMS filings and arbitrator
fees for any arbitration commenced (by you or Epson) pursuant to provisions of this Agreement.
d) Award in Your Favor. For Disputes in which you or Epson seeks $75,000 or less in damages exclusive
of attorney's fees and costs, if the arbitrator's decision results in an award to you in an amount greater
than Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount
of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if
any; and (iii) reimburse you for any expenses (including expert witness fees and costs) that your attorney
reasonably accrues for investigating, preparing, and pursuing the Dispute in arbitration. Except as
agreed upon by you and Epson in writing, the arbitrator shall determine the amount of fees, costs, and
expenses to be paid by Epson pursuant to this Section 1.6d).
e) Attorney's Fees. Epson will not seek its attorney's fees and expenses for any arbitration commenced
involving a Dispute under this Agreement. Your right to attorney's fees and expenses under Section
1.6d) above does not limit your rights to attorney's fees and expenses under applicable law;
notwithstanding the foregoing, the arbitrator may not award duplicative awards of attorney's fees and
expenses.
1.7 Opt-out. You may elect to opt-out (exclude yourself) from the final, binding, individual
arbitration procedure and waiver of class and representative proceedings specified in this
Agreement by sending a written letter to the Epson Address within thirty (30) days of your assent
to this Agreement (including without limitation the purchase, download, installation of the
Software or other applicable use of Epson Hardware, products and services) that specifies (i)
your name, (ii) your mailing address, and (iii) your request to be excluded from the final, binding
individual arbitration procedure and waiver of class and representative proceedings specified in
this Section 1. In the event that you opt-out consistent with the procedure set forth above, all
other terms shall continue to apply, including the requirement to provide notice prior to litigation.
1.8 Amendments to Section 1. Notwithstanding any provision in this Agreement to the contrary, you
and Epson agree that if Epson makes any future amendments to the dispute resolution procedure and
class action waiver provisions (other than a change to Epson's address) in this Agreement, Epson will
obtain your affirmative assent to the applicable amendment. If you do not affirmatively assent to the
applicable amendment, you are agreeing that you will arbitrate any Dispute between the parties in
accordance with the language of this Section 1 (or resolve disputes as provided for in Section 1.7, if you
timely elected to opt-out when you first assented to this Agreement).
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1.9 Severability. If any provision in this Section 1 is found to be unenforceable, that provision shall be
severed with the remainder of this Agreement remaining in full force and effect. The foregoing shall not
apply to the prohibition against class or representative actions as provided in Section 1.5. This
means that if Section 1.5 is found to be unenforceable, the entire Section 1 (but only Section 1)
shall be null and void.
Parent topic: Notices
Trademarks
EPSON
®
is a registered trademark and EPSON Exceed Your Vision is a registered logomark of Seiko
Epson Corporation.
Apple, macOS, and OS X are trademarks of Apple Inc., registered in the U.S. and other countries.
General Notice: Other product names used herein are for identification purposes only and may be
trademarks of their respective owners. Epson disclaims any and all rights in those marks.
Parent topic: Notices
Copyright Notice
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
without the prior written permission of Seiko Epson Corporation. The information contained herein is
designed only for use with this Epson product. Epson is not responsible for any use of this information as
applied to other products.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of:
accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and
maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any
options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
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Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic
interference that occurs from the use of any interface cables other than those designated as Epson
approved Products by Seiko Epson Corporation.
This information is subject to change without notice.
libTIFF Software Acknowledgment
A Note Concerning Responsible Use of Copyrighted Materials
Copyright Attribution
Parent topic: Notices
libTIFF Software Acknowledgment
Copyright © 1988-1997 Sam Leffler
Copyright © 1991-1997 Silicon Graphics, Inc.
Permission to use, copy, modify, distribute, and sell this software and its documentation for any purpose
is hereby granted without fee, provided that (I) the above copyright notices and this permission notice
appear in all copies of the software and related documentation, and (ii) the names of Sam Leffler and
Silicon Graphics may not be used in any advertising or publicity relating to the software without the
specific, prior written permission of Sam Leffler and Silicon Graphics.
THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS,
IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL,
INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES
WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT
ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT
OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.
Parent topic: Copyright Notice
A Note Concerning Responsible Use of Copyrighted Materials
Epson encourages each user to be responsible and respectful of the copyright laws when using any
Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in
certain circumstances, those circumstances may not be as broad as some people assume. Contact your
legal advisor for any questions regarding copyright law.
Parent topic: Copyright Notice
