The Unofficial Guide to Facebook’s
Law Enforcement Portal
Version 2
LAW ENFORCEMENT SENSITIVE
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TABLE OF CONTENTS
FOREWARD...............................................................................................................................3
THE BASICS...............................................................................................................................4
PRESERVATION REQUESTS..............................................................................................7
LEGAL PROCESS (Search Warrant / Subpoena).............................................................8
ACCESSING RECORDS OR EXTENDING PRESERVATION................................11
NOTIFICATION TO SUBSCRIBERS..............................................................................11
DOWNLOADING A FACEBOOK ACCOUNT (Assumed Account or Consent)...12
ADDING AN EMAIL ACCOUNT TO OBTAIN ARCHIVE.......................................16
WHAT DOES FACEBOOK KEEP?..................................................................................17
SEARCH WARRANT NOTES............................................................................................22
CONTACT INFORMATION...............................................................................................23
INSTAGRAM SIDENOTE...................................................................................................23
ARCHIVE INFORMATION BY TYPE............................................................................24
FAQ...................................................................................................................................272728
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FOREWARD
Facebook has been transitioning to a Law Enforcement Portal instead of receiving Legal
Process such as Preservation Requests, Subpoenas and Search Warrants via Fax or Mail.
This guide was created in order to alleviate some of the frustrations and difficulties that
may be encountered when using this portal. Additionally, this guide will provide some
information about what Facebook keeps and various methods that can be used to obtain
that information. Although this is not an official “legal compliance guide”, the hope is
that it will make serving legal process to Facebook a little easier.
This is NOT an official document from either Facebook. This is merely meant to be a
guide to assist Law Enforcement with getting the job done.
Facebook has now updated the archive functionality for profiles and combined them into
one archive. This guide has been updated to show those changes.
Please feel free to distribute this as needed as long as it’s maintained within the Law
Enforcement community.
Good luck!
Detective James Williams #231
Sacramento Sheriff’s Department
Sacramento Internet Crimes Against Children Task Force
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THE BASICS
Facebook’s Law Enforcement Portal can be located at
https://www.facebook.com/records.
It should be noted that if you are logged into your Facebook account, you’re Facebook
account information will show at the top of that screen. If you do not want your personal
Facebook or undercover Facebook information tied to the legal request, go to
www.facebook.com and log out first. Then complete the request through the law
enforcement portal.
Once you have logged out of Facebook, you can access the Law Enforcement Portal, by
checking the “I am an authorized law enforcement agent...” checkbox and then clicking
“Request Access”.
Law Enforcement Guidelines can also be found through the link at the very bottom of
this site. I have also included a copy with this unofficial guide, but the most up-to-date
can be found directly from the Facebook site.
https://www.facebook.com/safety/groups/law/guidelines/
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Another window will then pop up that will prompt you for your agency email address and
make you enter a Captcha phrase as well.
Notice that the link that you will receive will only be good for ONE HOUR. If you need
to access this information again at a later time the entire process will need to be repeated.
Once you’ve completed the information, you’ll receive one more pop up that tells you
that you’ll receive a link via email that is good for one hour. You should be careful to
check and make sure that your agency email system does not mark this as SPAM.
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Once your request has been received and processed from Facebook, you’ll receive two
emails. One will be the “Thank you for contacting Facebook” and will contain
information about the Portal system, as well as their response time.
Make sure you note that Facebook says their General Response Time is 2 – 4 weeks
depending on the request type.
The second email you will receive will be “Login to Facebook Law Enforcement Online
Request System” which will contain a link to the Facebook Portal. This is the link that is
only good for one hour.
Once you click the link from the email, you’ll be taken to the Facebook Law
Enforcement Request System (Portal) Home Page. If you have not previously submitted
any requests, it will say ‘You have no requests right now’ under the ‘My Requests’
section. If you have previously submitted requests they will be shown here.
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PRESERVATION REQUESTS
Once you gain access, the following process is how you submit a Preservation Request.
First, click the Preservation Request link.
Enter your contact information and the request details, such as Case Number and the
account you want to have preserved. The account can be documented using either User
ID, Vanity URL, or email address:
User ID – The numeric ID number that was assigned to the Facebook Account
Vanity URL – The URL for that person’s Facebook page, such as
www.facebook.com/Myvanityname.
Email Address – Target email address
Then you upload your legal documentation. NOTE that they only accept PDF, JPG, PNG
or other common image formats. The FAQ’s say that they’ll accept DOC and DOCX but
I’ve never had any success actually uploading a DOCX file.
Finally, check the box that says you are a law enforcement agent and click on ‘Send’.
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LEGAL PROCESS (Search Warrant / Subpoena)
Submitting a Search Warrant or Subpoena to Facebook is also done using their Law
Enforcement Portal. To submit a Search Warrant or Subpoena, click on ‘Records
Request’.
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Enter your contact information, and then you can submit your case number and select
Facebook’s two drop down selections (Legal Process and Nature of Case).
The first of the two drop down’s will be the ‘Legal Process’ and most of the common
types are there such as ‘Emergency’; ‘Subpoena’; ‘Court Order (Domestic US)’; ‘Search
Warrant (Domestic US)’; ‘Pen Register/Trap & Trace/Title III’.
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The next drop down is the ‘Nature of Case’.
This is for the internal processing system within Facebook. They categorize the
importance of the requests using their own internal classification system based on these
fields.
The remainder of the fields are self-explanatory, but notice that Facebook wants the
information that’s typically documented on your legal process detailed out again in this
request (records beginning and ending).
Then upload your legal documentation. NOTE that they only accept PDF, JPG, PNG or
other common image formats. The FAQ’s say that they’ll accept DOC and DOCX but
I’ve never had any success actually uploading a DOCX file.
Check the box that you’re a law enforcement agent and click on ‘Send’.
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ACCESSING RECORDS OR EXTENDING
PRESERVATION
When Facebook complies with your legal compliance, you will receive an email
notifying you. Accessing the Law Enforcement Portal will provide you with a link to
download the files.
If you’ve submitted a preservation request, you can extend this request here as well.
NOTIFICATION TO SUBSCRIBERS
If Facebook discovers a violation of Terms of Service, they may shut the account down,
which will obviously notify the user. Typically, if requested they will not notify the
subscriber, particularly in regards to child exploitation investigations, but as always the
best course of action is to provide either a court order or other process
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DOWNLOADING A FACEBOOK ACCOUNT
(Assumed Account or Consent)
One of the easiest ways to obtain information from a Facebook account is to obtain
consent to assume the suspect’s account or consent to download the information. There
are a few steps that need to be done in order to do this, as you need access to not only the
subject’s Facebook account, but also the EMAIL ACCOUNT that the subject uses to
access the Facebook account.
If your subject does not remember their password for the original email account that was
used to create the Facebook account, you can add a new email account and change the
primary email in order to access the archive. Steps on how to do this are included at the
end of this section.
This method can be used for a cooperative suspect, victim information, or
probation/parole if they have account access as part of their conditions.
Once you have access to both the Facebook login information as well as the email
account login information for the email account used to access the Facebook account, the
process to download the ENTIRE CONTENTS of the FACEBOOK account is below:
1) Log into the Facebook Account
2) Go to the gear on the right-hand side and select ‘Account Settings’
3) At the bottom will be a hyperlink for “Download a copy of your Facebook data”.
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4) This will provide you with a link to start the archive process. If you’re familiar
with the standard and expanded archive, Facebook has combined them into one
now.
5) Left click on ‘Start My Archive’ in order to start the archiving process.
6) You’ll see two screens following this, one telling you that it’s going to take a bit
for the archive process to complete. The second will tell you that you’ll receive an
email to the email address associated with the Facebook account. On this screen
click ‘Confirm’.
7) Facebook sends an email to the email account associated with the account when
the archive is completed, which is why you need to have access to that email
account as well.
a. It doesn’t say so but the link that is sent to the email account seems to be
time sensitive. You will want to access the link as soon as possible.
8) Log into your subject’s email account and there will be an email from Facebook
once the archive is complete. (The time to complete will depend on the amount of
information. This may take several hours).
9) If you are logged into the Facebook account and go back after the process is done
you MAY be able to download the files without going to the subject’s email
account.
10) The downloaded files are in a compressed folder and once uncompressed, it’s
standard HTML, with with links for each of the sections on the left side.
11) The archive is now complete.
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12) Facebook now includes EXIF information, if available, with the photos. In order
to view this, you have to click on the image, viewing it in full size and then scroll
down to see if there’s any EXIF information.
13) You can then enter the Latitude and Longitude directly into a Google search and
view the location on Google Maps or any other online mapping service.
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14) Finally, the last step you’ll want to do is to save the ACTIVITY LOG
information. This is not an automated function, but it’s accessible only by the
owner of the Facebook account. The Activity Log contains a great deal of
information that is potentially useful.
15) In order to obtain the Activity Log, you need to be logged into the Facebook
account. Click on the person’s name just to the left of “find friends”, to go to the
target Facebook profile.
16) Click on the ‘Activity Log’ button, which will then open up the Activity Log for
that Facebook account.
17) Once you’ve opened the Activity Log, you’ll see that there are a variety of
options. The Activity Log is sorted by date.
18) You can hover over icons to get more information, such as who the person was
with, where they were (check ins), who liked it, what the comments were, etc.
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19) In order to actually save this information, it will need to be saved. You can either
save the file as an HTML or if you’re using Firefox, you can save it as a PDF with
the Print to PDF Firefox add-on.
ADDING AN EMAIL ACCOUNT TO OBTAIN
ARCHIVE
If your subject does not remember their account password for the email account
associated with the Facebook account, you can add a new email account to the Facebook
account, verify that email account and then change the email account that is listed as the
primary email account for Facebook.
This is accomplished by going to the Account Settings
Then select ‘edit’ to the right of the primary email account.
Click on ‘Add another email’ and add the new email address. Facebook will ask for the
Facebook password and then send a verification email to the new email account. Once
the email is verified, you can left click in the circle to the left of the new email account,
making that email the primary email. This will be the email that will receive the
notification when the archive is completed. 
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WHAT DOES FACEBOOK KEEP?
The million dollar question is what exactly does Facebook have available if presented
with appropriate Legal Process. Many people have asked Facebook representatives this
during a variety of conferences and other contacts. However, there does not seem to be a
standard answer provided. It seems however, that Facebook is slowly starting to provide
some of the information about what they capture.
Below is a listing of the information that Facebook admits to saving and provides a great
starting point when sending legal process. Remember most of this will require a search
warrant, more than likely, unless you take advantage of their archiving function, which
was discussed above.
I’d suggest using their language as a starting point for your legal process. There’s a
listing sorted by what archive it’s under in the attachments.
The link for the information is http://www.facebook.com/help/405183566203254/
What info is
available?
What is it?
Where can I
find it?
About Me
Information you added to the About section of your timeline like
relationships, work, education, where you live and more. It includes
any updates or changes you made in the past and what is currently
in the About section of your timeline.
Activity Log
Downloaded
Info
Account Status
History
The dates when your account was reactivated, deactivated, disabled
or deleted.
Downloaded
Info
Active Sessions
All stored active sessions, including date, time, device, IP address,
machine cookie and browser information.
Downloaded
Info
Ads Clicked Dates, times and titles of ads clicked (limited retention period).
Downloaded
Info
Address
Your current address or any past addresses you had on your
account.
Downloaded
Info
Ad Topics
A list of topics that you may be targeted against based on your
stated likes, interests and other data you put in your timeline.
Downloaded
Info
Alternate Name
Any alternate names you have on your account (ex: a maiden name
or a nickname).
Downloaded
Info
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Apps All of the apps you have added.
Downloaded
Info
Birthday
Visibility
How your birthday appears on your timeline.
Downloaded
Info
Chat
A history of the conversations you’ve had on Facebook Chat (a
complete history is available directly from your messages inbox).
Downloaded
Info
Check-ins The places you’ve checked into.
Activity Log
Downloaded
Info
Activity Log
Connections
The people who have liked your Page or Place, RSVPed to your
event, installed your app or checked in to your advertised place
within 24 hours of viewing or clicking on an ad or Sponsored Story.
Activity Log
Credit Cards
If you make purchases on Facebook (ex: in apps) and have given
Facebook your credit card number.
Account
Settings
Currency
Your preferred currency on Facebook. If you use Facebook
Payments, this will be used to display prices and charge your credit
cards.
Downloaded
Info
Current City The city you added to the About section of your timeline.
Downloaded
Info
Date of Birth
The date you added to Birthday in the About section of your
timeline.
Downloaded
Info
Deleted Friends People you’ve removed as friends.
Downloaded
Info
Education
Any information you added to Education field in the About section
of your timeline.
Downloaded
Info
Emails
Email addresses added to your account (even those you may have
removed).
Downloaded
Info
Events Events you’ve joined or been invited to.
Activity Log
Downloaded
Info
Facial
Recognition
Data
A unique number based on a comparison of the photos you're
tagged in. We use this data to help others tag you in photos.
Downloaded
Info
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Family Friends you’ve indicated are family members.
Downloaded
Info
Favorite Quotes
Information you’ve added to the Favorite Quotes section of the
About section of your timeline.
Downloaded
Info
Followers A list of people who follow you.
Downloaded
Info
Following A list of people you follow. Activity Log
Friend Requests Pending sent and received friend requests.
Downloaded
Info
Friends A list of your friends.
Downloaded
Info
Gender The gender you added to the About section of your timeline.
Downloaded
Info
Groups A list of groups you belong to on Facebook.
Downloaded
Info
Hidden from
News Feed
Any friends, apps or pages you’ve hidden from your News Feed.
Downloaded
Info
Hometown
The place you added to hometown in the About section of your
timeline.
Downloaded
Info
IP Addresses
A list of IP addresses where you’ve logged into your Facebook
account (won’t include all historical IP addresses as they are deleted
according to a retention schedule).
Downloaded
Info
Last Location The last location associated with an update. Activity Log
Likes on Others'
Posts
Posts, photos or other content you’ve liked. Activity Log
Likes on Your
Posts from
others
Likes on your own posts, photos or other content. Activity Log
Likes on Other
Sites
Likes you’ve made on sites off of Facebook. Activity Log
Linked Accounts A list of the accounts you've linked to your Facebook account
Account
Settings
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Locale The language you've selected to use Facebook in.
Downloaded
Info
Logins
IP address, date and time associated with logins to your Facebook
account.
Downloaded
Info
Logouts
IP address, date and time associated with logouts from your
Facebook account.
Downloaded
Info
Messages
Messages you’ve sent and received on Facebook. Note, if you've
deleted a message it won't be included in your download as it has
been deleted from your account.
Downloaded
Info
Name The name on your Facebook account.
Downloaded
Info
Name Changes
Any changes you’ve made to the original name you used when you
signed up for Facebook.
Downloaded
Info
Networks
Networks (affiliations with schools or workplaces) that you belong
to on Facebook.
Downloaded
Info
Notes Any notes you’ve written and published to your account. Activity Log
Notification
Settings
A list of all your notification preferences and whether you have
email and text enabled or disabled for each.
Downloaded
Info
Pages You
Admin
A list of pages you admin.
Downloaded
Info
Pending Friend
Requests
Pending sent and received friend requests.
Downloaded
Info
Phone Numbers
Mobile phone numbers you’ve added to your account, including
verified mobile numbers you've added for security purposes.
Downloaded
Info
Photos Photos you’ve uploaded to your account.
Downloaded
Info
Photos Metadata Any metadata that is transmitted with your uploaded photos.
Downloaded
Info
Physical Tokens Badges you’ve added to your account.
Downloaded
Info
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Pokes
A list of who’s poked you and who you’ve poked. Poke content from
our mobile poke app is not included because it's only available for a
brief period of time. After the recipient has viewed the content it's
permanently deleted from our systems.
Downloaded
Info
Political
Views
Any information you added to Political Views in the About section
of timeline.
Downloaded
Info
Posts by You
Anything you posted to your own timeline, like photos, videos and
status updates.
Activity Log
Posts by
Others
Anything posted to your timeline by someone else, like wall posts or
links shared on your timeline by friends.
Activity Log
Downloaded
Info
Posts to
Others
Anything you posted to someone else’s timeline, like photos, videos
and status updates.
Activity Log
Privacy
Settings
Your current privacy settings (former settings are not saved). Privacy Settings
Recent
Activities
Actions you’ve taken and interactions you’ve recently had.
Activity Log
Downloaded
Info
Registration
Date
The date you joined Facebook.
Activity Log
Downloaded
Info
Religious
Views
The current information you added to Religious Views in the About
section of your timeline.
Downloaded
Info
Removed
Friends
People you’ve removed as friends.
Activity Log
Downloaded
Info
Screen
Names
The screen names you’ve added to your account, and the service
they’re associated with. You can also see if they’re hidden or visible
on your account.
Downloaded
Info
Searches Searches you’ve made on Facebook. Activity Log
Shares
Content (ex: a news article) you've shared with others on Facebook
using the Share button or link.
Activity Log
Spoken
Languages
The languages you added to Spoken Languages in the About section
of your timeline.
Downloaded
Info
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Status
Updates
Any status updates you’ve posted.
Activity Log
Downloaded
Info
Work
Any current information you’ve added to Work in the About section
of your timeline.
Downloaded
Info
Vanity URL Your Facebook URL (ex: username or vanity for your account).
Visible in your
timeline URL
Videos Videos you’ve posted to your timeline.
Activity Log
Downloaded
Info
In Europe, privacy laws are much more strict. The following resource details what
Facebook says they keep as it related to European privacy laws.
The resource link is: http://europe-v-facebook.org/EN/Data_Pool/data_pool.html
According to this website, by using the “download tool” (Standard archive) users only get
29% of the data that is maintained by Facebook. (This does not seem to include the
Expanded Archive).
SEARCH WARRANT NOTES
When serving legal process, such as search warrants, on Facebook, make sure to list
everything that you are requesting. Facebook’s definition of “any and all information
maintained by Facebook regarding user identified as 132334910” seems to vary by
investigator and case. Therefore, if there is specific data you are seeking, spell your
request out in detail.
One example of this is Metadata (or EXIF data) in photos. Facebook may have this
information, but you have to request it specifically. Suggested language to make this
request is “Photos in their original file format, including EXIF information”. This
information may include the date and time the photo was taken, GPS coordinates, make,
model and possibly serial number of the camera, etc.
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CONTACT INFORMATION
Facebook is also notorious for being very difficult to get in touch with.
Granted they’re probably extremely understaffed considering the amount of legal
requests that one would think they’re receiving.
For Law Enforcement the following contact information is available:
Facebook Security / LE Response Team
18 Hacker Way
Menlo Park, CA 94025
Fax Number: 650-472-8007
Facebook will still accept legal process via other methods, outside their portal, but it will
result in longer response times according to their information.
Facebook has a contact person for LAW ENFORCEMENT. If you don’t have access to
this email address, I’d recommend contacting the National Center for Missing &
Exploited Children to get the current Email Address. In order to avoid this email
becoming publically available as a result of this guide, I purposefully did not publish it in
this guide.
INSTAGRAM SIDENOTE
Facebook has taken over Instagram. Although the legal compliance address is
different (for now), in order to submit legal compliance to Instagram you have to use
the Facebook Law Enforcement Portal. The response from Instagram will also come
throu
g
h the Law Enforcement Portal.
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ARCHIVE INFORMATION BY TYPE
What info is
available?
What is it?
Where can I find
it?
Credit Cards
If you make purchases on Facebook (ex: in apps) and have given Facebook
your credit card number.
Account Settings
Linked
Accounts
A list of the accounts you've linked to your Facebook account Account Settings
About Me
Information you added to the About section of your timeline like
relationships, work, education, where you live and more. It includes any
updates or changes you made in the past and what is currently in the About
section of your timeline.
Activity Log
Check-ins The places you’ve checked into. Activity Log
Connections
The people who have liked your Page or Place, RSVPed to your event,
installed your app or checked in to your advertised place within 24 hours
of viewing or clicking on an ad or Sponsored Story.
Activity Log
Events Events you’ve joined or been invited to. Activity Log
Following A list of people you follow. Activity Log
Last Location The last location associated with an update. Activity Log
Likes on
Others' Posts
Posts, photos or other content you’ve liked. Activity Log
Likes on Your
Posts from
others
Likes on your own posts, photos or other content. Activity Log
Likes on Other
Sites
Likes you’ve made on sites off of Facebook. Activity Log
Notes Any notes you’ve written and published to your account. Activity Log
Posts by You
Anything you posted to your own timeline, like photos, videos and status
updates.
Activity Log
Posts by Others
Anything posted to your timeline by someone else, like wall posts or links
shared on your timeline by friends.
Activity Log
Posts to Others
Anything you posted to someone else’s timeline, like photos, videos and
status updates.
Activity Log
Recent
Activities
Actions you’ve taken and interactions you’ve recently had. Activity Log
Registration
Date
The date you joined Facebook. Activity Log
Removed
Friends
People you’ve removed as friends. Activity Log
Searches Searches you’ve made on Facebook. Activity Log
Shares
Content (ex: a news article) you've shared with others on Facebook using
the Share button or link.
Activity Log
Status Updates Any status updates you’ve posted. Activity Log
Videos Videos you’ve posted to your timeline. Activity Log
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Account Status
History
The dates when your account was reactivated, deactivated, disabled or
deleted.
Downloaded Info
Active Sessions
All stored active sessions, including date, time, device, IP address,
machine cookie and browser information.
Downloaded Info
Ads Clicked Dates, times and titles of ads clicked (limited retention period). Downloaded Info
Address Your current address or any past addresses you had on your account. Downloaded Info
Ad Topics
A list of topics that you may be targeted against based on your stated likes,
interests and other data you put in your timeline.
Downloaded Info
Alternate Name
Any alternate names you have on your account (ex: a maiden name or a
nickname).
Downloaded Info
Apps All of the apps you have added. Downloaded Info
Birthday
Visibility
How your birthday appears on your timeline. Downloaded Info
Chat
A history of the conversations you’ve had on Facebook Chat (a complete
history is available directly from your messages inbox).
Downloaded Info
Currency
Your preferred currency on Facebook. If you use Facebook Payments, this
will be used to display prices and charge your credit cards.
Downloaded Info
Current City The city you added to the About section of your timeline. Downloaded Info
Date of Birth The date you added to Birthday in the About section of your timeline. Downloaded Info
Deleted Friends People you’ve removed as friends. Downloaded Info
Education
Any information you added to Education field in the About section of your
timeline.
Downloaded Info
Emails
Email addresses added to your account (even those you may have
removed).
Downloaded Info
Facial
Recognition
Data
A unique number based on a comparison of the photos you're tagged in.
We use this data to help others tag you in photos.
Downloaded Info
Family Friends you’ve indicated are family members. Downloaded Info
Favorite Quotes
Information you’ve added to the Favorite Quotes section of the About
section of your timeline.
Downloaded Info
Followers A list of people who follow you. Downloaded Info
Friend
Requests
Pending sent and received friend requests. Downloaded Info
Friends A list of your friends. Downloaded Info
Gender The gender you added to the About section of your timeline. Downloaded Info
Groups A list of groups you belong to on Facebook. Downloaded Info
Hidden from
News Feed
Any friends, apps or pages you’ve hidden from your News Feed. Downloaded Info
Hometown The place you added to hometown in the About section of your timeline. Downloaded Info
IP Addresses
A list of IP addresses where you’ve logged into your Facebook account
(won’t include all historical IP addresses as they are deleted according to a
Downloaded Info
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retention schedule).
Locale The language you've selected to use Facebook in. Downloaded Info
Logins IP address, date and time associated with logins to your Facebook account. Downloaded Info
Logouts
IP address, date and time associated with logouts from your Facebook
account.
Downloaded Info
Messages
Messages you’ve sent and received on Facebook. Note, if you've deleted a
message it won't be included in your download as it has been deleted from
your account.
Downloaded Info
Name The name on your Facebook account. Downloaded Info
Name Changes
Any changes you’ve made to the original name you used when you signed
up for Facebook.
Downloaded Info
Networks
Networks (affiliations with schools or workplaces) that you belong to on
Facebook.
Downloaded Info
Notification
Settings
A list of all your notification preferences and whether you have email and
text enabled or disabled for each.
Downloaded Info
Pages You
Admin
A list of pages you admin. Downloaded Info
Pending Friend
Requests
Pending sent and received friend requests. Downloaded Info
Phone Numbers
Mobile phone numbers you’ve added to your account, including verified
mobile numbers you've added for security purposes.
Downloaded Info
Photos Photos you’ve uploaded to your account. Downloaded Info
Photos
Metadata
Any metadata that is transmitted with your uploaded photos. Downloaded Info
Physical
Tokens
Badges you’ve added to your account. Downloaded Info
Pokes
A list of who’s poked you and who you’ve poked. Poke content from our
mobile poke app is not included because it's only available for a brief
period of time. After the recipient has viewed the content it's permanently
deleted from our systems.
Downloaded Info
Political Views
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LawEnforcementSensitive
27
FAQ
Facebook’s portal has a number of FAQ’s which are included here as well.
https://www.facebook.com/records/faq
General
Whocanaccessthetool?
Youmustbeanauthorizedlawenforcementofficialwithavalidgovernmentissued
emailaddresstousetheLawEnforcementOnlineRequsetSystem.
WhatifIamacriminaldefenseattorneyorcivillitigant?
Forprivatepartyrequests,includingrequestsfromcivillitigantsandcriminal
defendants,visithere.Usersseekinginformationontheirownaccountscanaccess
Facebook’s“DownloadYourInformation”featurefromtheirAccountPanel.Seethis
page.
Howisaccessgranted?
Youwillneedtorequestasecuretokeneachtimeyouwanttoaccessthetoolby
goingtothispageandsubmittingyourgovernment‐issuedemailaddress.Inreturn,
youwillreceiveanemailtoyourgovernment‐issuedemailaddresswithalinktothe
LawEnforcementOnlineRequestSystem.
WhatifIdonothaveagovernmentissuedemailaddress?
Lawenforcementofficialswithoutgovernment‐issuedemailaddresseswillbe
unabletousetheLawEnforcementOnlineRequestSystem.Requestsfromthose
officialswillneedtobeemailedto[email protected]
Whatifmyagencyblocksaccesstofacebook.com?
PleaseaskyourITdepartmenttopermitaccesstofacebook.comforpurposesof
seekingrecordsinyourinvestigation.Ifyouareunabletoobtainaccess,requests
maystillbeemailedto[email protected]
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RequestTypes
WhattypesofrequestsmaybesubmittedtotheLawEnforcementOnlineRequest
System?
Youmaysubmitpreservationrequestsandallofficialrequestsforrecords,including
emergencyrequests,subpoenas,courtorders,searchwarrants,andinternational
requests.Facebook’sacceptanceofanyrequestviatheLawEnforcementOnline
RequestSystemisadministrativeonlyanddoesnotconstituteawaiverofany
applicableobjections,includingbutnotlimitedtoobjectionsrelatedtojurisdiction
andservice.
CanlawenforcementmakearequesttoremovecontentfromthesiteintheLaw
EnforcementOnlineRequestSystem?
No.Requestsbylawenforcementofficialsforcontentremovalbasedonviolationsof
laworourtermsofservicemaybeemailedtorecords@facebook.com.Pleasebe
suretoincludealinktothecontenttobereviewed.
WheredoIspecifywhichrecordsIamrequesting?
Thelegalprocessyousubmitmustidentifyrequestedrecordswithparticularityand
includetheemailaddress,userIDnumber
(http://www.facebook.com/profile.php?id=1000000XXXXXXXX)orusername
(http://www.facebook.com/username)oftheFacebookprofile.Pleasenotethe
usernameisNOTthesameasthenamelistedontheprofileofthetargetuser.
MakingaPreservationRequest
HowdoImakeaPreservationRequest?
OnceyouhaveaccessedtheLawEnforcementOnlineRequestSystem,selectthe
“PreservationRequests”tabalongthetopofthescreenandcompletethefollowing:
requestorinformation,requestdetails,anyattachmentyouwanttoupload(bylaw,
formallegalprocessisnotrequired),checktheLEacknowledgementcheckbox,then
send.
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HowdoIknowifmyPreservationRequestwasreceived?
Youwillreceiveanemailfromrecords@facebook.comreflectingreceiptofyour
requestandprovidingyouwithourFacebookCaseNumber.Youcanalsoseealist
ofallyourcasesbyselectingthe“Home”tabatthetopofthescreenintheLaw
EnforcementOnlineRequestSystem.
HowdoIextendaPreservationRequest?
YoumayextendpreservationofrecordsforanyoftheUIDswithinyouroriginal
PreservationRequestforoneadditional90‐dayperiodby:1)clicking“Extend”next
toanyrelevantUIDthatappearsinyourcasesinthe“MyRequests”tab(whichis
accessedfromthe“Home”tab);or2)selecting“ViewCase”andextendinganyofthe
UIDswithintherequest.
HowdoIknowthestatusofmyPreservationRequest?
TheHometabreflectsthecurrentstatusofeachofyourrequests.Youcanalsoget
moredetailedinformationbyclickingon“ViewCase.”
WhatifIhaveaquestionaboutmyPreservationRequest?
YoumaysubmitaquestionorcommenttoFacebookregardingyourrequestby
goingtotheHometab,clickingonthe“ViewCase”forthespecificrequest,andthen
sendingyourquestionorcommentinthe“Correspondence”box.
MakingaRecordsRequest
HowdoImakeaRecordsRequest?
OnceyouhaveaccesstotheLawEnforcementOnlineRequestsSystem(seetheFAQ
abouthowaccessisgranted),selectthe“RecordsRequests”tabalongthetopofthe
screen.CompletetherequestorInformationandrequestdetailssections,then
attachproperlyissuedandexecutedlegalprocess(PDF,JPG,PNG,DOC).Checkthe
LEacknowledgementcheckboxandclicksend.
LawEnforcementSensitive
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HowdoIknowifmyRecordsRequestwasreceived?
Youwillreceiveanemailfromrecords@facebook.comreflectingreceiptofyour
requestandprovidingyouwithourFacebookcasenumber.Youcanalsoseealistof
allyourcasesbyselectingthe“Home”tabatthetopofthescreenintheLaw
EnforcementOnlineRequestsSystem.
HowdoIupdatemyRecordsRequest?
IfyouneedtoprovideFacebookwithadditionalinformationaboutyourcase,you
cangotothe“Home”tab,clickon“ViewCase,”andwriteacommentinthe
“Correspondence”boxorbyuploadinganewdocument.
HowdoIknowthestatusofmyRecordsRequest?
HowdoIknowthestatusofmyRecordsRequest?The"Home"tabreflectsthe
currentstatusofeachofyourrequests.Youcanalsogetmoredetailedinformation
byclickingon“ViewCase”foranyrequest.Facebookwillalsoemailyouwhenthere
isachangetothestatusofyourrequest.
WhatifIhaveaquestionaboutmyRecordsRequest?
YoumaysubmitaquestionorcommenttoFBregardingyourrequestbygoingto
the"Home"tab,clickingonthe“ViewCase”forthespecificrequest,andthen
sendingyourquestionorcommentinthe“Correspondence”box.
CanIattachmorethanonerequesttoacase?
No.YoumaysubmitonlyONElegalprocessperrecordsrequest.
MakinganEmergencyRequest
HowdoImakearequestinthecaseofanEmergency?
Onceyouhaveaccesstothesystem(see“Howisaccessisgranted?”),selectthe
“RecordsRequests”tabalongthetopofthescreen.Completethefollowingfields:
requestorinformation,requestdetails,andnatureofcase.Select"Emergency"then
attachlegalprocess(PDF,JPG,PNG,DOC).ChecktheLEacknowledgementcheckbox
andclick"send."
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HowquicklywillanEmergencyRequestbehandled?
Emergencyrequestswillbehandledwithoutdelay.Pleasenotethatanemergency
requestmustinvolveriskofdeathorseriousphysicalinjurytoanyperson.
StatusUpdatesandInquiries
HowdoIknowthestatusofmyrequest?
Thestatusofeachofyourrequestsisavailablebygoingtothe“Home”tab.More
detailedinformationonspecificrequestsmaybeobtainedbyclickingon“View
Case."
HowdoIcorrespondwithFacebookregardingarequest?
HowdoIcorrespondwithFBregardingarequest?Youmaysubmitaquestionor
commenttoFacebookregardingyourrequestbygoingtothe"Home"tab,clicking
onthe“ViewCase”forthespecificrequest,andthensendingyourquestionor
commentinthecorrespondencebox.
HowwillIknowwhethermyrequesthasbeenapprovedandwhenmyrecordswill
beready?
Youwillknowwhenyourrequesthasprocessedwhenthestatusofyourcase
changes.Youcanviewthestatusofyourcasebygoingtothe“Home”pageofthe
LawEnforcementOnlineRequestSystem.
DocumentUpload
Icannotuploadmydocument.
Pleaseverifythatyouaresubmittingadocumentinthefollowingformat:PDF,JPG,
PNG,DOC,DOCX.