Michigan Attorney General Consumer Complaint Inquiry Form

If you have an inquiry or want to file a consumer

complaint, it is easy as 1, 2, 3, just follow the steps

below.

1. What You Need to Know

Before

You

File Your Complaint

• Complaints and supporting materials become

public records when they are submitted to the

Attorney General’s office. This means that under

the Michigan Freedom of Information Act, some

of your materials may be disclosed to anyone who

asks for them.

• Your complaint may be sent to the business you

are complaining about, and it may be sent to other

governmental agencies for their review.

• Some complaints may become the subject of civil

or criminal cases and may be disclosed as part of a

court proceeding.

• Any information that you give to us will not be sold,

rented, or leased.

• We do not return documents, so make copies

of everything that you submit and do NOT

submit any original documents.

• Do not send sensitive personal information,

like your social security number or credit card

information, unless it is necessary for the

investigation of your complaint.

• If you believe that you must submit sensitive

information, then please send the complaint and

any attachments by mail and include your name

or Attorney General file number if you have one.

Never send sensitive personal information in

an email.

• Not all consumer complaints are handled by the

Attorney General. By law, many other state and

federal agencies assist consumers. Consult the

Complaint Directory to find the agency or division

that can best help you.

2. How We Process Your

Complaint

When we receive your complaint, we will send you

a confirmation receipt with your assigned Attorney

General file number. The Consumer Protection Division

receives thousands of consumer complaints, so it may

take a few weeks until your complaint is fully processed.

The Attorney General’s office helps consumers by

informally mediating complaints. In many cases, this

assistance will help you resolve your problem. However,

if our mediation is not successful, the Attorney General

cannot act as a private attorney on your behalf.

Our mediation process includes a letter from our

Consumer Protection Division to the business or

individual identified in your complaint. A copy of your

complaint and submitted materials will be included with

a request for a response.

We will contact you in writing after we have received

a reply. If we do not hear back from the business or

individual identified in your complaint within 30 days,

we will recontact them regarding your complaint.

In some cases, we may be unable to get any

cooperation from the business or individual. If they

refuse to respond, we will confirm this to you in writing.

You may then want to consider filing suit in Small

Claims Court or consulting with a private attorney to

review your legal options.

3. Filing Instructions

• All complaints should be submitted using our

Consumer Complaint form.

• DO NOT SEND ORIGINALS. All documents should

be on 8-1/2” x 11” paper. You may send your

documents here:

Consumer Protection Division

P.O. Box 30213

Lansing, MI 48909-7713

Fax: 517-241-3771

Send by regular mail or fax as listed above. If you have

any questions, please call the Consumer Protection

Division Monday through Friday from 8:30 AM to 4:30

PM at 517-335-7599 or toll free 877-765-8388.

MICHIGAN ATTORNEY GENERAL

CONSUMER COMPLAINT / INQUIRY FORM

Consumer Complaint Form / Inquiry Form

Last Name: First Name:

Street Address:

City:

Zip Code:

State:

County:

Cell Phone:

Home Phone:

Work Phone:

Email Address: Fax:

Primary Company or Person Your Complaint is About

Company or Name:

Street Address:

City: Zip Code: State: County:

Phone:

Email Address: Fax:

Website Address:

Secondary Company or Person Your Complaint is About

Company or Name:

Street Address:

City: Zip Code: State: County:

Phone:

Email Address: Fax:

Website Address:

Are you a veteran or active-duty service member?

Yes No

Complaint Information

Is your complaint about a bill?

Approximate Monetary Value:

Yes No

If yes, please provide a copy.

Did you sign a contract?

Yes No

Where did you sign this contract?

Is a court action pending?

Yes No Do you have an attorney representing you on this matter? Yes No

Motor Vehicle Warranty Complaint Information

Vehicle Make, Model, and Year:

If your complaint involves motor vehicle manufacturer warranties or non-dealer service contracts, please fill out this

section. Most other auto-related complaints, including dealer complaints and complaints concerning automotive repairs

and repair facilities, must be filed with the Department of State’s Bureau of Information Security, Regulatory Monitoring

Division: 888-767-6424.

VIN Number:

Complaint Details/Inquiry

By submitting this form, I certify that the information is true and accurate to the best of my knowledge.

I also consent to releasing to the Michigan Attorney General any information or document relative to the

investigation of this complaint.

Below, please describe your complaint/inquiry and tell us what attempts you have made to correct it, and how

you would like it resolved.