For more information on how to use the phone, please go to
https://us.alcatelmobile.com and download the complete user manual.
User guide.
Table of Contents
Safety and use ...................................................................................... 1
Radio waves .......................................................................................... 5
License ................................................................................................... 9
General information .......................................................................... 11
1 Your mobile ...................................................................................12
1.1 Keys and connectors ............................................................................................. 12
1.2 Getting started .......................................................................................................... 15
1.3 Home screen .............................................................................................................. 18
1.4 App list ........................................................................................................................... 19
1.5 Inputting text............................................................................................................... 19
2 Calls ................................................................................................21
2.1 Making a call ............................................................................................................... 21
2.2 Answer or decline a call .......................................................................................22
2.3 Calling your voicemail ...........................................................................................22
3 Contacts ....................................................................................... 23
3.1 View your contacts ................................................................................................. 23
3.2 Adding a contact ..................................................................................................... 23
3.3 Deleting a contact....................................................................................................24
3.4 Editing your contacts .............................................................................................24
3.5 Select contacts .........................................................................................................25
3.6 Sharing your contacts ...........................................................................................25
3.7 Speed Dial ....................................................................................................................25
3.8 Available options ...................................................................................................... 26
4 Messages ..................................................................................... 27
4.1 Write message ...........................................................................................................27
4.2 Send a multimedia message ............................................................................. 28
4.3 Settings ........................................................................................................................ 28
5 Email ..............................................................................................30
6 Media center.............................. ...................................................31
7 Browser .........................................................................................32
8 Tools........................................... ...................................................33
8.1 Recorder ...................................................................................................................... 33
8.2 Calendar ...................................................................................................................... 33
8.3 Clock ............................................................................................................................ 34
8.4 Note ................................................................................................................................ 36
8.5 Calculator .....................................................................................................................37
8.6 File manager ...............................................................................................................37
8.7 Camera ......................................................................................................................... 38
9 Settings........................................................................................ 40
9.1 My Verizon ..................................................................................................................40
9.2 Wireless & Networks .............................................................................................40
9.3 Accessibility ............................................................................................................... 43
9.4 Sound & notifications ............................................................................................ 44
9.5 Display .......................................................................................................................... 45
9.6 Phone settings .......................................................................................................... 45
Note: This is a user manual for the Alcatel GO FLIP V (4051S)
1
9.7 Call settings ................................................................................................................47
9.8 About phone .............................................................................................................. 48
9.9 Software update ..................................................................................................... 49
10 Accessories .................................................................................50
11 1 Year Limited Warranty
.............................................................51
12 Troubleshooting .........................................................................54
13 Specifications .............................................................................58
www.sar-tick.com
This product meets applicable national SAR limits of
1.6 W/kg. The specific maximum SAR values can be
found in RADIO WAVES of this user guide.
When carrying the product or using it while worn on
your body, either use an approved accessory such as
a holster or otherwise maintain a distance of 15mm from
the body to ensure compliance with radiofrequency
(RF)exposure requirements. Note that the product
may be transmitting even if you are not making a
phone call.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when holding
your device near your ear while the loudspeaker is in use.
Safety and use ...........................................
We recommend that you read this chapter carefully before using your
phone. The manufacturer disclaims any liability for damage, which may
result as a consequence of improper use or use contrary to the instructions
contained herein.
TRAFFIC SAFETY
Given that studies show that using a phone while driving a vehicle
constitutes a real risk, even when a hands-free kit is used (such as
Bluetooth car kit or headset), drivers are recommended to refrain from
using their phone when the vehicle is not parked. Check the laws and
regulations on the use of wireless phones and their accessories in the
areas where you drive. Always obey them. The use of these devices may
be prohibited or restricted in certain areas.
CONDITIONS OF USE
• You are advised to switch off the phone from time to time to optimize its
performance.
• Remember to abide by local authority rules of mobile phone use on
aircrafts.
• Always handle your phone with care and keep it in a clean and dust-free place.
• Do not allow your phone to be exposed to adverse weather or
environmental conditions, such as moisture, humidity, rain, infiltration of
liquids, dust, sea air, etc. The manufacturer’s recommended operating
temperature range is 0°C (32°F) to 50°C (122°F). At over 50°C (122°F),
the legibility of the phone’s display may be temporarily impaired.
• Do not open, dismantle, or attempt to repair your phone yourself.
• Do not drop, throw, or bend your phone.
• Use only batteries, battery chargers, and accessories which are
recommended by TCL Communication Ltd. and its affiliates and are
compatible with your phone model. TCL Communication Ltd. and its
affiliates disclaim any liability for damage caused by the use of other
chargers or batteries.
• Your phone should not be disposed of in a municipal waste. Please check
local regulations for disposal of electronic products.
2 3
Batteries must be disposed of in accordance with locally applicable
environmental regulations. Only use the battery for the purpose for which
it was designed. Never use damaged batteries or those not recommended
by TCL Communication Ltd. and/or its affiliates.
This symbol on your phone, the battery, and the accessories means
that these products must be taken to collection points at the end of
their life:
- Municipal waste disposal centers with specific bins for these
types of equipment.
- Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of in the
environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge.
All products with this sign must be brought to these collection points.
In non European Union jurisdictions:
Items of equipment with this symbol are not to be thrown into ordinary
bins if your jurisdiction or your region has suitable recycling and collection
facilities. Instead they are to be taken to collection points for them to be
recycled.
Electronic Recycling
For more information on Electronic Recycling, please Visit Alcatel
Electronic Recycling Program website at (USA) https://us.alcatelmobile.
com/accessibility-compliance/electronic-recycling-program/ and (Canada)
https://ca.alcatelmobile.com/accessibility-compliance/electronic-
recycling-program/
Battery Recycling
Alcatel partners with Call2Recycle
®
to offer a safe and convenient battery
recycling program.
For more information on our Battery Recycling Program, please visit the
USA and Canada website at https://us.alcatelmobile.com/accessibility-
compliance/battery-recycling/ and https://ca.alcatelmobile.com/
accessibility-compliance/battery-recycling/
• Remember to make backup copies or keep a written record of all
important information stored on your phone.
• Some people may suffer epileptic seizures or blackouts when exposed to
flashing lights, or when playing video games. These seizures or blackouts
may occur even if a person never had a previous seizure or blackout. If you
have experienced seizures or blackouts, or if you have a family history of
such occurrences, please consult your doctor before playing video games
on your phone or enabling a flashing-lights feature on your phone.
• Parents should monitor their children’s use of video games or other
features that incorporate flashing lights on the phones. All persons
should discontinue use and consult a doctor if any of the following
symptoms occur: convulsion, eye or muscle twitching, loss of awareness,
orientation, or movements.
PRIVACY
Please note that you must respect the laws and regulations in force in
your jurisdiction or other jurisdiction(s) where you will use your phone
regarding taking photographs and recording sounds with your phone.
Pursuant to such laws and regulations, it may be strictly forbidden to
take photographs and/or to record the voices of other people or any of
their personal attributes, and reproduce or distribute them, as this may be
considered to be an invasion of privacy. It is the user’s sole responsibility
to ensure that prior authorization has been obtained, if necessary, in order
to record private or confidential conversations or take a photograph of
another person. The manufacturer, the seller or vendor of your phone
(including the carrier) disclaim any liability which may result from improper
use of the phone.
BATTERY:
For a non-unibody device:
Observe the following precautions:
• Do not attempt to open the battery (due to the risk of toxic fumes and
burns).
• Do not puncture, disassemble, or cause a short circuit in a battery.
• Do not burn or dispose of a used battery in household rubbish or store it
at temperatures above 60°C (140°F).
4 5
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO
THE INSTRUCTIONS.
WARNING Cancer and Reproductive Harm www.P65Warnings.
ca.gov
CHARGERS:
Home A.C./ Travel chargers will operate within the temperature range of:
0°C (32°F) to 45°C (113°F).
The chargers designed for your phone meet the standard for safety of
information technology equipment and office equipment use. Due to
different applicable electrical specifications, a charger you purchased in
one jurisdiction may not work in another jurisdiction. They should be used
for this purpose only.
Characteristics of power supply (depending on the country):
Travel charger: 100-240V, 50/60Hz, 150mA
Radio waves ................................................
THIS PHONE MEETS THE GOVERNMENT’S REQUIREMENTS FOR
EXPOSURE TO RADIO WAVES.
Your phone is a radio transmitter and receiver. It is designed and
manufactured not to exceed the emission limits for exposure to radio
frequency (RF) energy. These limits are part of comprehensive guidelines
and establish permitted levels of RF energy for the general population. The
guidelines are based on standards that were developed by independent
scientific organizations through periodic and thorough evaluation of
scientific studies. These guidelines include a substantial safety margin
designed to ensure the safety of all persons, regardless of age and health.
The exposure standard for phones employs a unit of measurement known
as the Specific Absorption Rate, or SAR. The SAR limit set by public
authorities such as the Federal Communications Commission of the US
Government (FCC), or by Innovation, Science and Economic Development
Canada (ISEDC), is 1.6 W/kg averaged over 1 gram of body tissue. Tests
for SAR are conducted using standard operating positions with the phone
transmitting at its highest certified power level in all tested frequency
bands.
This device is complied with SAR for general population / uncontrolled
exposure limits in ANSI/IEEE C95.1-1992 and had been tested in accordance
with the measurement methods and procedures specified in IEEE1528.
The FCC has granted an Equipment Authorization for this model phone
with all reported SAR levels evaluated as in compliance with the FCC RF
exposure guidelines. SAR information on this model phone is on file with
the FCC and can be found under the Display Grant section of www.fcc.gov/
oet/ea/fccid after searching on FCC ID:2ACCJN030
Although the SAR is determined at the highest certified power level, the
actual SAR level of the phone while operating can be well below the
maximum value. This is because the phone is designed to operate at
multiple power levels so as to use only the power required to reach the
network. In general, the closer you are to a wireless base station antenna,
the lower the power output of the phone. Before a phone model is available
for sale to the public, compliance with national regulations and standards
must be shown.
6 7
The highest SAR value for this model phone when
tested is 1.08 W/Kg for use at
the ear and 1.32 W/Kg for use close to the body.
While there may be differences between the SAR levels of various phones
and at various positions, they all meet the government requirement for RF
exposure.
For body-worn operation, the phone meets FCC RF exposure guidelines
provided that it is used with a
non-metallic accessory with the handset at least
15 mm
from the body.
Use of other accessories may not ensure compliance with FCC RF
exposure guidelines.
Additional information on SAR can be found on the Cellular
Telecommunications & Internet Association (CTIA) Web site:
http://www.ctia.org/
The World Health Organization (WHO) considers that present scientific
information does not indicate the need for any special precautions for
use of phones. If individuals are concerned, they may choose to limit
their own or their children’s RF exposure by limiting the length of calls, or
using “hands-free” devices to keep phones away from the head and body.
Additional WHO information about electromagnetic fields and public health
are available on the following website: http://www.who.int/peh-emf.
Note: This equipment has been tested and found to comply with the limits
for a Class B digital device pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference to radio
or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one
or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/ TV technician for help.
Changes or modifications not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.
For the receiver devices associated with the operation of a licensed radio
service (e.g. FM broadcast), they bear the following statement:
This phone complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
• This device may not cause harmful interference.
• This device must accept any interference received, including interference
that may cause undesired operation.
Your phone is equipped with a built-in antenna. For optimal operation, you
should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in positions
other than against your ear. In such circumstances the device will be
compliant with the guidelines when used with a headset or usb data cable.
If you are using another accessory ensure that whatever product is used
is free of any metal and that it positions the phone at least 15mm away
from the body.
Please note by using the device some of your personal data may be
shared with the main device. It is under your responsibility to protect
your personal data, and to not share it with any unauthorized devices or
third party devices connected to yours. For products with Wi-Fi features,
only connect to trusted Wi-Fi networks. Also when using your product
as a hotspot (where available), use network security. These precautions
will help prevent unauthorized access to your device. Your product can
store personal information in various locations including a SIM card,
memory card, and built-in memory. Be sure to remove or clear all personal
information before you recycle, return, or give away your product. Choose
your apps and updates carefully, and install from trusted sources only.
Some apps can impact your product’s performance and/or have access to
private information including account details, call data, location details and
network resources.
8 9
Note that any data shared with TCL Communication Ltd. is stored in
accordance with applicable data protection legislation. For these purposes
TCL Communication Ltd. implements and maintains appropriate technical
and organizational measures to protect all personal data, for example
against unauthorized or unlawful processing and accidental loss or
destruction of or damage to such personal data whereby the measures
shall provide a level of security that is appropriate regarding
• The technical possibilities available.
• The costs for implementing the measures.
• The risks involved with the processing of the personal data.
• The sensitivity of the personal data processed.
You can access, review, and edit your personal information at any time by
logging into your user account, visiting your user profile or by contacting
us directly. Should you require us to edit or delete your personal data, we
may ask you to provide us with evidence of your identity before we can act
on your request.
License .........................................................
microSD Logo is a trademark of SD-3C LLC.
The Bluetooth word mark and logos are owned by the
Bluetooth SIG, Inc. and any use of such marks by TCL
Communication Ltd. and its affiliates is under licence. Other
trademarks and trade names are those of their respective
owners.
Alcatel 4051S Bluetooth Declaration ID D043660
The Wi-Fi Logo is a certification mark of the Wi-Fi Alliance.
Hearing Aid Compatibility
FCC Requirements for Hearing Aid Compatibility with Wireless Devices
When wireless devices are used near hearing devices (such as hearing
aids and cochlear implants), users may detect a buzzing, humming, or
whining noise. Some hearing devices are more immune than others to this
interference, and wireless devices also vary in the amount of interference
that they generate.
The wireless telephone industry has developed ratings to assist hearing
device users in finding wireless devices that may be compatible with their
hearing devices. Not all wireless devices have been rated. Wireless devices
that are rated will have the rating displayed on the box together with other
relevant approval markings.
The ratings are not guarantees. Results will vary depending on the user’s
hearing device and hearing loss. If your hearing device is vulnerable
to interference, you may not be able to use a rated wireless device
successfully.
Consulting with your hearing health professional and testing the wireless
device with your hearing device is the best way to evaluate it for your
personal needs.
10 11
This device has been tested and rated for use with hearing aids for some
of the wireless technologies that the device uses. However, other wireless
technologies may be used in this device that have not been tested for
use with hearing aids. It is important to try the different features of your
device thoroughly and in different locations to determine if you hear any
interfering noise when using this device with your hearing aid or cochlear
implant. Consult your wireless service provider about its return and
exchange policies, and for information about hearing aid compatibility.
Your 4051S device is M4/T4 compatible. Reference ANSI C63.19- 2011.
How the ratings work
M-Ratings: Wireless devices rated M3 or M4 meet FCC requirements and
are likely to generate less interference to hearing devices than wireless
devices that are not labeled. M4 is the better or higher of the two ratings.
T-Ratings: Wireless devices rated T3 or T4 meet FCC requirements and
are likely to be more usable with a hearing device’s telecoil (“T Switch”
or “Telephone Switch”) than unrated wireless devices. T4 is the better or
higher of the two ratings. (Note that not all hearing devices have telecoils
in them.)
Hearing devices may also be measured for immunity to this type of
interference. Your hearing device manufacturer or hearing health
professional may help you find results for your hearing device. The
more immune your hearing aid is, the less likely you are to experience
interference noise from wireless devices.
For more information about the actions that the FCC has taken with regard
to hearing aid compatibility with wireless devices and other steps that the
FCC has taken to ensure that individuals with disabilities have access to
telecommunications services, visit www.fcc.gov/cgb/dro.
For more information please visit our website us.alcatelmobile.com
You have purchased a product which uses the open source (http://
opensource.org/) programs mtd, msdosfs, netfilter/iptables and initrd in
object code and other open source programs licensed under the GNU
General Public Licence and Apache Licence.
You may download the source codes from http://sourceforge.net/projects/
alcatel/files/. The provision of the source code is free of charge from the
internet.
General information .................................
• Website: us.alcatelmobile.com
• Manufacturer: TCL Communication Ltd.
• Address: 5/F, Building 22E, 22 Science Park East Avenue, Hong Kong
Science Park, Shatin, NT, Hong Kong
• Electronic labeling path: Touch Settings > About phone > E-Label to
find more information about labeling
(1)
, such as FCC ID.
Your device is a transceiver that operates on GSM (850/1900), UMTS
(B2/4/5) and LTE (B2/4/5/13).
Protection against theft
(2)
Your device is identified by an IMEI (serial number) shown on the packaging
label and in the device’s memory. We recommend that you note the number
the first time you use your device by dialing *#06# and keep it in a safe
place. It may be requested by the police or your service provider if your
device is stolen. This number allows your device to be blocked preventing
a third person from using it, even with a different SIM card. The IMEI is a
unique number used to identify your device.
Disclaimer
There may be certain differences between the user manual description and
the device’s operation, depending on the software release of your device or
specific service providers.
TCL Communication Ltd. shall not be held legally responsible for such
differences, if any, nor for their potential consequences, which responsibility
shall be borne by the service provider exclusively.
(1)
This may vary depending on country.
(2)
Contact your service provider to check service availability.
12 13
1
Your mobile .........................................
1.1 Keys and connectors
Headset
Connector
Camera
Button
Camera
USB Type-A/
Charger Port
Volume
External
screen
Center soft key
Left soft key
Messages key
Call key
Right soft key
Back/clear key
End/power key
Navigation key ( up,
down, left, right)
Internal screen
14 15
End/power key
• Power on/off the handset (press and hold)
• End a call
• Return to Home screen (from any app screen)
Camera key
Press to
• access Camera app
• take a picture or shoot video within Camera mode
Volume Keys
Press up/down to
• adjust the volume during a phone call or while listening to
media
• adjust ringtone volume setting
• mute the ringtone of an incoming call
1.2 Getting started
Your device already has a NANO SIM card installed.
MicroSD cards (up to 32GB) may be purchased separately.
NOTE: Power off the device before opening the back cover to remove and/
or insert the NANO SIM or microSD card.
Left soft key
• From Home Screen: view notifications
• From open applications: create a new event (Calendar) or text
(Messaging), take a photo (Gallery), and more
Right soft key
• From Home Screen: view shortcuts to turn on/off Wi-Fi, sound
settings, Airplane Mode, and more
• From open applications: view options or settings menus
Center soft key
• Access app list (from Home screen)
• Confirm an option (press the middle of the key)
Navigation key
• Menu selection moves up, down, right, and left
• Different functions may be assigned to each navigation
direction
Messages key
• Open messages inbox from any screen
Back/clear key
• Return to the previous screen, options menu or close a dialog
box
Call key
• Make a call
• Access call log (from App list and Home screen)
16 17
Step 1. With the device facing down, remove the back cover from the
bottom left corner. Use your fingernail to carefully lift the cover away from
the phone body.
Step 2. Remove the battery using your fingernail to lift from the top right
corner.
Step 3. To insert microSD card, push the microSD card into the card slot
with the gold-colored contacts facing down.
To remove the microSD card, push down the plastic tab and slide out the
microSD card.
Step 4. Re-install the battery by aligning the gold contact points of the
battery with the gold contact points of the device. It only fits one way. Press
down to snap in place.
Step 5. Carefully align the back cover with tabs and press into place. It
only fits one direction
Step 6. Charge your device by inserting the small end of the charging cable
into the charger port as shown, then plug the AC adapter into a wall outlet.
Charge your device fully before turning it on and starting the set up
process.
Note: Do not conduct the set up process while the device is charging.
To reduce power consumption and energy waste, disconnect your
charger when the battery is fully charged, and switch off Wi-Fi,
Bluetooth and other wireless connections when they are not in use.
In Settings you can also lower the brightness of the screen, and
shorten the length of time before the screen goes to sleep.
Power on/off your device
To power on your device, press and hold the End key.
To power off your device, press and hold the End key, then press the
Center Soft key to select “Power off”.
18 19
1.3 Home screen
Status bar
1.3.1 Status Bar
The Status bar appears at the top of your Home screen. Icons indicating
your device’s status and new notification alerts appear in the Status bar.
1.3.2 Change home screen wallpaper
From the Home screen, press the Center Soft Key , select Settings
icon and then use the Navigation Keys to scroll until you find Display
> Wallpaper. Choose between preloaded designs or one you captured with
the device. Press the Center Soft Key to save.
1.4 App list
Press the Center soft key from the Home screen to access the App list.
1.5 Inputting text
There are different ways to enter text to create contacts, write emails or
send messages.
You may choose from the different methods by pressing the left soft key
and alternate between:
• Kt9: predictive text mode is a feature that allows you to type faster, as
the device tries to predict what you are writing. To type “Hello”
press once the “4” key
press once the “3” key
press once the “5” key
press once the “6” key
20 21
As you type, word suggestions will appear at the bottom of the screen. If
you see the word you are trying to type, select it with the navigation key
and press OK.
• Abc (sentence case), abc (lower case), or ABC (caps lock case): with
this mode you must press each key multiple times to create each letter.
For example, an ‘S’ is created by pressing the ‘7’ key three times. An ‘e’ is
created by pressing ‘2’ twice, and so on.
• 123: this mode generates only numbers. You may type ‘1’ by pressing the
‘1’ key just once, ‘2’ by pressing ‘2’ and so on. Switch back to ABC, Abc,
abc or Kt9 mode to continue writing words.
• Symbols: This function provides punctuation and special characters.
Symbols may be accessed by pressing the * + key as well. Find the right
symbol by pressing right or left on the edges of your center navigation
key. When the cursor highlights a symbol you want to add, press the OK
key to select it.
2
Calls..............................................
2.1 Making a call
You may dial a number, call a number from your call history, or call someone
in your contacts.
• Dialing: From the home screen, dial the number and press the Call Key
to place the call. If you make a mistake, you can delete the incorrect
digits by pressing the Back/Clear key .
• Call History: Access your Call History by pressing the Call Key . Use
the Navigation Keys to view lists of incoming, outgoing, and missed calls.
Press the Call Key to place a call to the selected number or contact.
• Contacts: Press the Center Soft Key to access the App list. Select
Contacts and use the Navigation keys to locate the contact, then press
the Call Key .
Press the End/Power Key to disconnect the call.
22 23
International call
To dial an international call, press twice to enter “+”, then enter the
international country prefix followed by the full phone number and finally
press the Call Key .
Emergency call
If your device has network coverage, dial emergency number and press
the Call Key
to make an emergency call. This works even without a
SIM card.
2.2 Answer or decline a call
You may choose to answer a call by opening the flip or by pressing any
key on the keypad.
To change your phone answer settings, go to Settings > Call settings >
Answer options and then choose Flip open or Any Key.
If you have Flip open as your answer option, you can:
• Accept a call by simply opening the device.
If you have Any Key as your answer option you can:
• Accept a call by opening the device and pressing any key (except the
End/Power Key , Messaging Key or Right Soft Key .
• Send the caller a SMS text message by opening the device and pressing
the Left Soft Key .
• Decline or ignore a call by opening the device and pressing the End/
Power Key or the Right Soft Key to decline.
2.3 Calling your voicemail
(1)
• Press and hold to call voicemail.
• Follow the prompts to set up your voicemail account.
(1)
Contact your network operator to check service availability.
3
Contacts ..................................
3.1 View your contacts
Contacts stores contact information you need to quickly and easily
access. You can access this function by pressing the Center Soft Key
from the Home screen and select Contacts app .
Press the Right Soft
Key to access
more options.
Press the Left
Soft Key
in the
contact list to send
a text message.
Press the Center Soft
Key
to view contact
detail.
3.2 Adding a contact
In contacts list screen, press the Right Soft Key to access Options,
select New contact, and input the contact information.
24 25
When finished, press the Right Soft Key and then choose Save.
3.3 Deleting a contact
In contacts list screen, press the Right Soft Key to view Options,
select Delete , and press the Center Soft Key to delete.
3.4 Editing your contacts
In contacts list, press the up and down of the Navigation Key to locate the
contact, press the Center Soft Key to View, and press the Center Soft
Key again to edit.
When finished, press the Right Soft Key and select Save.
3.5 Select contacts
Select contacts allows you to quickly delete or share multiple contacts.
• In contacts list screen, press the Right Soft Key to view Options and
then choose Select contacts.
• Use the Navigation Key to locate contacts and press the Center Soft
Key to select one at a time or the Left Soft Key to select all.
• Press the Right Soft Key to access Options and then choose Delete
or Share.
3.6 Sharing your contacts
You can share a single contact with others by sending the contact's vCard
to them via email, messages, or Bluetooth.
Select a contact you want to share, press the Right Soft Key to view
Options, and then select Share.
3.7 Speed Dial
Speed dial enables you to assign a phone number or contact to a single
digit number (2-9) to quickly make a call by pressing and holding that single
number on the keypad.
From Contacts list, set speed dial contacts by pressing the Right Soft Key
to access Options, and then select Speed Dial.
26 27
3.8 Available options
From the contact list, you can access the following options:
Call
Make a call to the selected contact.
Send message
Send an SMS/MMS message to the selected contact.
Settings
Sort contacts by first or last name.
4
Messages .....................................
Use the messaging feature to send and receive text (SMS) and multimedia
(MMS) messages.
4.1 Write message
From the Home screen, press the Center Soft Key and select
Messages icon or press the Message Key directly from idle screen
to enter Messages.
Press the Left Soft Key to create a new message, or press the Center
Soft Key to view a current message thread.
• Enter the phone number of the recipient in the To bar or press the
Right
Soft Key to add recipients.
• Use the Navigation Keys to select the Message bar and enter the text
of the message.
• Press the Left Soft Key or pound sign # to switch input method:
Kt9 (predictive word mode), abc (lowercase), Abc (sentence case),
ABC (caps lock), 123 (numeric), or Symbols (punctuation and special
characters). More information on text input methods is available in
section “1.5 Inputting text”
• Press the Center Soft Key to send the message.
28 29
4.2 Send a multimedia message
MMS enables you to send video clips, images, photos, contacts and sounds
to other compatible devices and email addresses.
Within a message thread, press the Right Soft Key to add an
attachment, such as a photo, video, audio clip or contact.
An SMS will be converted to MMS automatically when media files are
attached or email addresses added.
4.3 Settings
The messages settings menu lets you control options for your text and
MMS messages including message limits, size settings, and notifications.
On the Messages screen, press the
Right Soft Key to access Settings.
You can set the following:
• Notifications tone
Press to select notification tone.
• Vibrate
Press to enter vibrate options.
• Auto signature
Press to enter signature contents.
• Delete old message
Enable old messages to be automatically deleted
when limits are reached.
• Conversation
message limit
Press to set message limit within a conversation
thread. The default limit is 1000 messages.
• Send read receipts
Enable automatic response to read receipt
requests for each message you receive.
• Request receipt
Enable delivery receipts and read receipts for
each message you send.
• Auto-retrieve
Enable messages to be automatically retrieved.
• Roaming auto-
retrieve
Enable messages to be automatically retrieved
while roaming.
30 31
5
Email ............................................
You can access the Email App by pressing the Center Soft Key from
the Home screen and selecting Email.
Several options for email providers will be listed on the screen.
• Locate your email provider using the Navigation Keys, select using the
Center Soft Key , and enter your login information for the account.
• Press the Right Soft Key to continue.
You may also select Manual setup. Follow the prompts on the screen
to enter the necessary information, using the Navigation Keys to scroll
between options and the Center Soft Key to select. If your email
provider is not listed, select Other from the email providers screen to enter
Manual setup.
To add another email account, you can press the Right Soft Key to
access Options/ Settings. And then select Add account.
To create and send emails
• Press the Left Soft Key to compose a new email from the Inbox
screen.
• Enter recipient(s) email address(es) in the To field.
• If necessary, press the Right Soft Key to add Cc/Bcc or add
attachment to the message.
• Enter the subject and the content of the message.
• If you do not want to send the mail right away, you can press the Right
Soft Key and select Save as draft or touch the Back key to save
a copy.
• Press the Left Soft Key to send.
6
Media center..............................
Use Media Center to play music files stored in your device. Music files can
be downloaded from your computer to device using a USB cable.
To access the Media center app, press the Center Soft Key from the
Home screen and select Media center.
32 33
7
Browser .....................................
Enjoy surfing the web using Browser. Save your most frequently visited
sites using the bookmark function.
To access the Browser app, press the Center Soft Key from the Home
screen and select Browser.
8
Tools...........................................
8.1 Recorder
To access this function, press the Center Soft Key from the Home
screen, select the Tools app and select Recorder.
Recorder allows you to record voice/sound in an hour: minute: second
format.
• Press the Center Soft Key to start recording.
• Press the Center Soft Key again to stop.
• Press the Left Soft Key to pause, and press again to resume.
When you select "stop" the recording will automatically save and return
you to the Recordings Storage screen. Use the Navigation Keys to locate a
recording, and press the Center Soft Key to play the recording.
8.2 Calendar
To access this function, press the Center Soft Key from the Home
screen, select the Tools app and select Calendar.
Use the Calendar to keep track of important meetings, appointments and
more.
8.2.1 Multimode view
You can display the Calendar in Day, Weekly, Monthly view. Press the Right
Soft Key to change your Calendar view.
8.2.2 To create new events
Press the Left Soft Key to add new events from any Calendar view.
• Fill in all required information for this new event. Select All-day Event if
applicable.
34 35
• When finished, press the Center Soft Key to save.
Additional options are available by pressing the Right Soft Key from
the Calendar main screen:
• Go to date
Enter a specific date you want to view.
• Search
Search for an event you added in Calendar.
• Calendar to display
Display a specific calendar, such as an imported
one.
• Settings
To set a series of Calendar settings.
8.2.3 Event reminder
If a reminder is set for an event, the upcoming event icon will appear on
the Status bar as a notification when the reminder time arrives.
8.3 Clock
Your mobile device has a built-in clock.
To access this function, press the Center Soft Key from the Home
screen, select the Tools app and select Clock.
8.3.1 World clock
The system will set a default clock determined by your service provider
and network.
Press the Left Soft Key add a location or time zone to add to the World
clock feature.
8.3.2 Alarm
To set an alarm
Use the Navigation Keys to access the Alarm screen within the Clock
function. Press the Left Soft Key to add a new alarm. The following
options will appear:
• Time
Press to set the alarm time.
• Repeat
Select the days you want your alarm to go off.
• Ringtone
Select a ringtone for the alarm.
• Vibrate
Press to activate vibration.
• Alarm title
Press to enter a name for the alarm.
To adjust alarm settings
Additional options are available by pressing the Right Soft Key from
the Clock screen:
• Turn on/off
Press to turn on or turn off the alarm.
• Edit
Press to edit alarm.
• Delete
Press to delete alarm.
• Settings
Press to set snooze time, volume, vibration and sound.
8.3.3 Timer
Use the Navigation Keys to access the Timer screen within the Clock
function.
• Press the Left Soft Key to edit hour, minute and second, when
finished, press the Center Soft Key again to start timer.
• Press the Center Soft Key to pause timer.
• Press the Center Soft Key again to resume.
36 37
• Press the Right Soft Key when timer starts to add 1 minute.
• Press the Left Soft Key to reset the timer on halt screen.
8.3.4 Stopwatch
Use the Navigation Keys to access the Stopwatch screen within the Clock
function.
• Press the Center Soft Key to start stopwatch.
• Press the Center Soft Key to pause.
• Press the Center Soft Key again to resume.
• Press the Left Soft Key to reset the stopwatch on halt screen.
8.4 Note
Like a notepad, Note stores inspirations, ideas, excerpts, lists, and much
more on your device for future reference.
To access Note, press the Center Soft Key from the Home screen,
select the Tools app, and select Note.
Notes can be shared via Bluetooth, message or email.
8.5 Calculator
To access this function, press the Center Soft Key from the Home
screen, select the Tools app and select Calculator.
Use Calculator to quickly solve simple mathematical problems.
• Use the Navigation Keys to enter arithmetic operations: up for subtract,
right for multiply, down for add, and left for divide.
• Use the dial pad to enter numbers, the star sign to enter a decimal, and
the pound sign to change a number to positive or negative.
• Select the Center Soft Key for equals.
8.6 File manager
To access File Manager, press the Center Soft Key from the Home
screen, select the Tools app and select File Manager.
File Manager displays all data stored on the device and the microSD card,
including data from applications, media files downloaded and created,
other data shared via Bluetooth or USB cable, and more.
When you download an application from PC to device/microSD card, you
can locate the application using File Manager, then touch it to install it in
your device.
File Manager allows you to efficiently perform with the following common
operations: create (sub) folder, open folder/file, view, rename, move, copy,
delete, play, share, and more.
38 39
8.7 Camera
Your mobile device is fitted with a camera for taking photos and shooting
videos.
8.7.1 Camera
To access the Camera App, press the Center Soft Key from the Home
screen, select the Tools app and select Camera. Camera is also accessible
by pressing on the Camera Key on the right side of the device.
To take a picture
The screen acts as the viewfinder. Position the object or landscape in the
viewfinder, and press the Center Soft Key or Camera Key on the right
side of the device to take the picture which will be automatically saved to
your gallery.
Before taking a picture, you can adjust a number of settings.
Zoom in/out Viewfinder
• Press * in the keypad to zoom in and press # in the keypad to zoom out
the viewfinder.
• Press the Right Soft Key to access Video:
• Press the Left Soft Key to access Gallery.
To shoot a video
• Press the Right Soft Key to switch to Video mode from Camera
mode.
• Press the Center Soft Key or Camera Key to shoot a video.
• When complete, press the Center Soft Key or Camera Key again to
save. Videos will be saved to your gallery.
8.7.2 Gallery
Gallery acts as a library for you to view, edit, share, or delete photos and
videos.
To access this function, press the Left Soft Key to switch to Gallery
from Camera mode. Gallery is also accessible by pressing the Center Soft
Key from the Home screen, and selecting the Gallery app.
Within the Gallery App:
• Press the Left Soft Key to return to the Camera App.
• Press the Center Soft Key to view a photo or video.
• Press the Right Soft Key to view options for the selected photo or
video which allows you to:
• Delete
Delete the selected picture.
• Share
Share the picture via Email, messges or Bluetooth.
• Edit
Select this option to adjust exposure value, rotate
the picture, crop, add filters or auto-correction.
• Set as wallpaper
Set the selected picture as wallpaper.
• Set as contact
photo
Assign the selected picture to a contact.
• View full screen
Press the Center Soft Key to view the selected
photo in full screen.
• Info
View the picture information, such as title, file size,
image type, time stamp and resolution.
40 41
9
Settings ....................................
To access Settings, press the Center Soft Key from the Home screen
and select Settings.
9.1 My Verizon
Provides service provider plan detail, usage information, and support
information.
9.2 Wireless & Networks
9.2.1 Airplane Mode
When Airplane mode is on, it will simultaneously disable all wireless
connections including Wi-Fi, Bluetooth and more.
9.2.2 Wi-Fi
Provides a list of available Wi-Fi networks to connect to. Select a network
using the up and down navigation keys, and press the Center Soft Key
to connect. If required, enter the network password. To disconnect from a
network, press the Left Soft Key while selecting the network.
9.2.3 Bluetooth
Bluetooth allows your device to exchange data (videos, images, music)
within a small range with another Bluetooth supported device (device,
computer, printer, headset, car kit).
Using the up and down navigation keys, select from available devices to
connect to by pressing the Center Soft Key (make sure the device you
want to connect to is powered on and ready to pair). Select the Left Soft
Key to unpair with a device.
9.2.4 Tethering & Mobile hotspot
USB tethering
You can share your device's mobile data connection with a single computer
via a USB cable.
Bluetooth tethering
You can share your device's mobile data connection via Bluetooth.
When this is selected on, your device will appear visible to other devices.
Mobile Hotspot
Press the Left Soft Key to turn-on Mobile Hotspot. Follow the
instructions on screen to connect another device to the hotspot connection.
Up to 10 devices may be supported.
To customize the network and password press the Right Soft Key for
Options and select Set Up Mobile Hotspot.
9.2.5 VPN
Virtual private networks (VPNs) allow you to connect to the resources
inside a secured local network from outside that network. VPNs are
commonly deployed by corporations, schools, and other institutions so
that their users can access local network resources when not inside that
network, or when connected to a wireless network.
9.2.6 Mobile networks
Mobile data
If you do not need to transmit data on all mobile networks, turn off Mobile
data to avoid incurring significant charges for data use on local operator
mobile networks, particularly if you do not have a mobile data agreement.
Data usage
Press to review data usage information.
42 43
Data roaming access
If you don’t need to transmit data on other operators’ mobile networks, turn
off Data roaming access to avoid incurring significant roaming charges.
Network operators
You can select a network operator.
Network type and strength
Press the Center Soft Key to review network type and strength.
Access Point Name
Select your preferred network with this menu.
Roaming state
Press to view roaming state.
Preferred network mode
You can set your preferred network mode, such as LTE/UMTS/GSM or
LTE only.
9.2.7 Emergency Alerts
To access your Emergency Alerts settings, go to Settings > Wireless &
Networks > Emergency Alerts. Press the Right Soft Key to enter a
menu which allows enabling and disabling of the following alerts:
• Extreme alerts
• Severe alerts
• Amber alerts
Vibrate
Emergency alerts will notify you by vibrating your device.
Audio
Emergency alerts will notify you by an audio tone.
Alert reminder
Set repeat reminders for Emergency Alerts to alert you once, every 2
miutes, or every 5 minutes.
Text to speech
Enable text to speech for Emergency Alerts so alerts are read aloud.
9.3 Accessibility
Readout
Readout mode is a text-to-speech function which reads labels of interface
elements aloud. You may adjust the speech rate, volume, create an off/on
shortcut, and more within this menu.
Large text
Enable large text to enlarge the screen text.
Color inversion
Turn on/off color inversion to invert the screen colors and increase text
contrast.
Color correction
Turn on/off Protanomaly (red-green), Deuteranomaly (red-green) or
Tritanomaly (blue-yellow). color correction.
Captions
Turn on/off screen captions. Text size and languange options may be found
within this menu.
Mono Audio
Turn on/off mono audio.
44 45
Hearing aid
Hearing aid mode can be used by people who are deaf, have poor hearing
or speech impairments. After connecting the device and hearing aid device,
calls are linked to a relay service, which converts incoming speech to text
for the person using the hearing aid and converts outgoing text from the
hearing aid device to a spoken voice for the person on the other end of
the conversation.
TTY mode
TTY mode can be used by people who are deaf, have poor hearing or
speech impairments.
Turn on/off TTY to full, VCO, or HCO.
RTT visibility
Press to set RTT(Real Time Texting) visibility when placing calls or only
during calls.
9.4 Sound & notifications
Volume
This menu will allow you to set the volume for Alert sounds and Media.
Sound with vibration
Turn on/off vibration.
Ringtones
This menu will allow you to select ringtones.
Notification sounds
This menu will allow you to choose notification sounds.
Keypad sound
Turn on/off sound when pressing buttons and keys.
9.5 Display
Menu layout
Choose whether to list your applications within the Menu as a grid or list.
Wallpaper
This menu will allow you to select wallpaper from the wallpaper gallery, or
from your captured photos in your gallery.
Brightness
Set the level of screen brightness.
Display backlight
This menu will allow you to set how long the screen will stay lit before
turning off.
Key backlight
This menu will allow you to select how long the buttons and keys will stay
backlit before turning off.
Font size
This menu will allow you to set font size.
9.6 Phone settings
Language
This menu will allow you to change the default language.
Key shortcuts
This menu will allow you to assign shortcuts to the Navigation Keys when
pressed on the Home screen.
Storage
Press to view device storage information.
46 47
Location
Turn on/off location services, which allows the device's location to be
recognized.
Security
• Screen lock
Turn on/off screen lock. This requires you to set
a PIN, which will be need to be entered to unlock
the device.
• Encrypt phone
Encrypt your device requires screen lock first.
You'll need to unlock the screen to decrypt the
device every time you power it on.
• Certificate manage
Press to view trusted credentials or install
credentials from storage.
• SIM card lock
Turn on/off SIM card lock.
Accounts
Set up a Verizon Cloud account which will keep your contacts and data
backed up and stored within Verizon's cloud.
Reset
• Factory data reset
Choose to reset data on phone, SD card, or
phone and SD card
• Reset settings
If any system settings were changed, reset
settings can return the device to its original
behavior.
• Last factory data
reset
Press to review last factory data reset information.
Data & time
• Auto-date & time
Allows your device to automatically sync the date
and time with the service provider.
• Set date
You must turn off Auto-date & time to be able to
set the device's date manually.
• Set time
You must turn off Auto-date & time to be able to
set the device's date manually.
• Auto-time zone
Allows your device to automatically sync the time
zone with the service provider.
• Select time zone
You must turn off Auto-time zone to be able to set
the device's time zone manually.
• Time format
Select 12-hour clock format or 24-hour clock
format.
9.7 Call settings
Activate Wi-Fi calling
Turn on/off Wi-Fi calling to allow your device to make calls over a Wi-Fi
network.
Answer options
Choose to press a key to answer or flip open the device to answer.
Ignore with Message
Enable the option to reject an incoming call and send a text message to
the caller.
Speed dial
View your list of speed dial contacts. For more information on speed dial,
please view “3.7 Speed Dial”.
48 49
Voice mail
Choose the notification type for when your voice mail has a new message.
Voice mail works like an answering machine for missed or ignored calls.
To access your voice mail, press and hold from dial screen.
If you receive a message, a voice mail icon appears on the Status bar.
Assisted dialing
Enable assisted dialing.
Blocked calls
View phone numbers you've blocked or blacklisted, or add a phone number
to the list.
Auto redial
Set auto redial time.
Call Forwarding
Configure how your calls are forwarded when you are busy or unreachable.
Call duration
View call duration infomation.
9.8 About phone
Provide device information such as your phone number, IMEI, IMS
registration status, ICCID, Network, Battery, Hardware, Software
information, Legal info, E-label, and Build number.
9.9 Software update
Update your device's software by checking for new updates. If an update is
available and you want to update the system, select Download. When the
download is complete, select Install to complete the upgrade. Now your
device's software will be the latest version.
You are recommended to have the device connected to Wi-Fi to avoid data
connection fees, and to enable auto-update. Settings for auto-update are
available once you restart the device.
With auto-update enabled, a dialog box will appear on the screen to
download a new version. A notification will also show in the status bar. You
may choose to ignore, postpone or initiate the update.
50 51
10
Accessories ....................................
Standard accessories:
1. AC Charger
2. Lithium-ion battery
3. Quick Start Guide & warranty information
4. Product Safety Information
5. Pre-installed NANO SIM card
Only use the Alcatel batteries, chargers, and accessories included
along with your device.
11
1 Year Limited Warranty
...............
TCT Mobile Inc., offers a 1 year limited warranty on all TCL, Alcatel, Alcatel
One Touch, BlackBerry devices that are found to be defective in materials
or workmanship upon submission of the following items:
1. Proof of purchase – consisting of original invoice or sales slip indicating
the date of purchase, dealer’s name, model and serial number of the
product.
General Terms and Conditions
This warranty is confined to the first purchaser of the product only and
is not applicable to cases other than defects in material, design and
workmanship.
Items and Conditions Not Covered:
• Damages resulting from normal wear and tear and/or the need for
regular maintenance shall not constitute a defect under the terms of
this warranty.
• Abuse or misuses, including but not solely limited to the failure to
use this product for its normal purposes or in accordance with TCT’s
instructions on usage and maintenance.
• Defects resulting from usage of the product in conjunction with
accessories that are not approved by TCT for use with this product.
• TCT will not be responsible for any repairs caused by third party
component parts, or service that is found to be the cause for the defect
or damage of the product.
• TCT will not be responsible for failure to use the battery in accordance
with the specific instructions of core outlined in the product user
manual. For example, do not attempt to open sealed devices, such as
batteries. Opening of sealed devices may result in bodily injury and/or
property damage.
• Accidents, Acts of God, lightning, water, fire, public disturbances,
improper ventilation, voltage fluctuations or any cause beyond the
control of TCT.
52 53
• This warranty does not affect the consumers’ statutory rights nor the
consumers’ rights against the dealer related to their purchase/ sales
agreement.
TCT’s 1 Year Limited Warranty will abide by the following options
regarding claims:
1. Repair the TCT product using new or previously used parts that are
equivalent to new in performance and reliability.
2. Replace the TCT product with the same model (or with customer
consent a product that has similar functionality) formed from new and/
or previously used parts that are equivalent to new in performance and
reliability.
a. When a TCT product or part is replaced or provided, any replacement
item becomes the customer’s property and the replaced or refunded item
becomes TCT’s property.
b. TCT will not provide any data transfer service. This is the customer’s
responsibility. TCT shall not be liable for the loss of any saved/stored data
in products that are either repaired or replaced. Customer should maintain
a separate backup copy of the contents of the device’s data.
3. All refund requests shall be submitted to the retailer where the
device(s) were originally purchased and shall subject to the retailer’s
refund policies. Customers may obtain the retailers return policies at the
links provided below:
a.
U.S. https://us.alcatelmobile.com/return-policy/
b. Canada https://ca.alcatelmobile.com/return-policy/
4. Repair or Replacement of any TCT product under the terms of this
warranty does not provide right to extension or renewal of the warranty
period.
5. Warranty repairs are available free of charge at TCT authorized repair
centers for products that comply with the General Terms and Conditions
of this warranty. Shipping cost of the defective product(s) to TCT
authorized repair center is to be paid by the customer. The customer is
responsible for any damage to the defective product during shipment to
the authorized repair center.
6. This warranty is not transferrable. This warranty will be the purchasers’
sole and exclusive remedy and neither TCT nor its service centers shall
be liable for any incidental or consequential damages or breach of any
express or implied warranty of this product.
7. This warranty extends to products purchased and sold within the United
States and Canada. All products sold in United States will be subject to
their respective state and federal laws. All products purchased in Canada
will be subject to Canadian laws.
Company Contact Information
Customer Care may be contacted at:
USA Phone Number 855-368-0829 or https://us.alcatelmobile.com/
Canada Phone Number 855-844-6058 or https://ca.alcatelmobile.com/
BlackBerry Support # 1 855-223-4034 (USA and Canada) or www.
blackberrymobile.com
54 55
12
Troubleshooting ............................
Before contacting the service center, you are advised to follow the
instructions below:
• You are advised to fully charge ( ) the battery for optimal operation.
• Avoid storing large amounts of data in your device as this may affect its
performance.
• Use the FOTA (Firmware Over The Air) Upgrade tool to update your
device's software. To access Software Update, press Settings\
Software Update.
and carry out the following checks:
My device can't be switched on or is frozen
• Check the battery contacts, remove and reinstall your battery, then turn
your device on.
• Check the battery power level, charge for at least 20 minutes.
My device has not responded for several minutes
• Restart your device by pressing and holding the End/power key.
• Remove the battery and re-insert it, then restart the device.
My device turns off by itself
• Check whether your device is locked when not in use, and make sure
you don't accidentally turn off your device when locking it by pressing
the End/power key.
• Check the battery charge level.
My device can't charge properly
• Make sure you are using an Alcatel battery and the charger from the box.
• Make sure your battery is inserted properly and clean the battery contact
if it’s dirty. It must be inserted before plugging in the charger.
• Make sure that your battery is not completely discharged. If battery
power is empty for a long time, it may take around 20 minutes to display
the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C to
+45°C).
• When abroad, check that the voltage input is compatible.
My device can't connect to a network or "No service" is displayed
• Try connecting in another location.
• Verify the network coverage with your carrier.
• Check with your carrier that your SIM card is valid.
• Try selecting the available network(s) manually.
• Try connecting at a later time if the network is overloaded.
My device can't connect to the Internet
• Check that the IMEI number (press *#06#) is the same as the one printed
on your warranty card or box.
• Make sure that the internet access service of your SIM card is available.
• Check your device's Internet connecting settings.
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure the SIM card has been correctly inserted.
• Make sure the chip on your SIM card is not damaged or scratched.
• Make sure the service of your SIM card is available.
Unable to make outgoing calls
• Make sure you have dialed a valid number and have pressed .
• For international calls, check the country and area codes.
• Make sure your device is connected to a network, and the network is not
overloaded or unavailable.
56 57
• Check your subscription status with your carrier (credit, SIM card valid,
etc.).
• Make sure you have not barred outgoing calls.
• Make sure that your device is not in Airplane mode.
Unable to receive incoming calls
• Make sure your device is switched on and connected to a network (check
for overloaded or unavailable network).
• Check your subscription status with your carrier (credit, SIM card valid,
etc.).
• Make sure you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your device is not in Airplane mode.
The caller’s name/number does not appear when a call is received
• Check that you have subscribed to this service with your carrier.
• Your caller has concealed his/her name or number.
I can't find my contacts
• Make sure your SIM card is not broken.
• Make sure your SIM card is inserted properly.
• Import all contacts stored in SIM card to device.
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the Volume Up/
down key.
• Check the network strength .
• Make sure that the receiver, connector or speaker on your device is clean.
I am unable to use the features described in the manual
• Check with your carrier to make sure that your subscription includes
this service.
• Make sure this feature does not require an Alcatel accessory.
When I select a number from my contacts, the number can't be dialed
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country prefix when calling a foreign
country.
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full. Delete some files or
save the files in the device contacts.
My callers are unable to leave messages on my voicemail
• Contact your network carrier to check service availability.
I can't access my voicemail
• Make sure your carrier’s voicemail number is correctly entered.
• Try later if the network is busy.
I am unable to send and receive MMS
• Check your device memory availability as it might be full.
• Contact your network operator to check service availability and check
MMS parameters.
• Verify the server center number or your MMS profile with your carrier.
• The server center may be swamped, try again later.
SIM card PIN locked
• Contact your network carrier to obtain the PUK code (Personal
Unblocking Key).
The device can't be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your device is visible to other
users.
• Make sure that the two devices are within Bluetooth’s detection range.
58 59
13
Specifications ................................
Processor Qualcomm Snapdragon
TM
210, MSM8909
OS Alcatel Proprietary OS
Memory 8 GB ROM + 1 GB RAM
Dimensions (LxWxD) 105 x 52.8 x 18.7mm
Weight 118g with battery
Display External Display: 1.44-inch TFT LCD
Internal Display: 2.8-inch TN LCD
Network GSM: 850/1900 MHz
UMTS: B2/4/5
LTE: B2/4/5/13
(Band frequency and data speed are carrier
dependent.)
GPS A-GPS
Connectivity • Bluetooth 4.2
• Wi-Fi 802.11b/g/n
• 3.5mm audio jack
• Micro-USB type A
Camera • 2MP
Audio supported
formats
AAC LC, AAC+, eAAC+, AMR-NB, AMR-WB,
FLAC, MIDI, MP3, WAV, Vorbis
Battery
(1)
1350mAh Lithium-ion (removable)
Expansion Slot microSD™ memory card
(sold separately)
Special Features • Mobile Hotspot (up to 10 devices)
• WEA Enabled
• HAC M4/T4
• TTY/TDD Enabled
• RTT (Real time Texting)
Note: Specifications are subject to change without prior notice.
(1)
(1)
The original battery has undergone rigorous safety inspections to meet
qualification standards, the use of non-original batteries may be dangerous.
