Concho Valley Transit
Service Guidebook
Safe. Reliable. Friendly.
Transportation Services
Concho Valley Transit
San Angelo Fixed Routes- Arrive at a bus stop or at the depot to connect to more than 110 bus stop location around
San Angelo, Texas. Route maps are available. There are six main routes, two ASU routes, and one Goodfellow route.
General hours of operation for fixed route are 6:30AM 7:30PM M-F. Routes begin at 7:30AM on Saturdays. All
services are closed on Sundays. Fare per trip outlined below. Must be 12 years of age or older to ride alone. To track
your bus location, go to http://www.cvtride.ridesystems.net/.
ADA (Americans with Disabilities Act) Paratransit- Transportation for persons with disabilities who are unable to
navigate the Fixed Route system, reach destination through Fixed Route, or reach the bus stop independently. This
requires an individual and their physician to fill out an application in order to receive curb-to-curb transportation. If
deemed eligible, the individual is required to book their planned trips 24 48 hours in advance and before 3pm the
day before. Fare is $2.00 one way ($4.00 round trip). For an application, please visit our website at www.cvtd.org.
Hours of operation are 6:30AM 7:30PM. Service begins at 7:30AM on Saturdays. Those needing Medicaid
transportation are still required to set up medical appointment transportation through the Medicaid system.
Medicaid- Transportation for medical trips for those who are approved for Medicaid transportation. To find out more
about your eligibility, call Health and Human Services at 1-877-MED-TRIP (1-877-633-8747). All trips for this nature
must be scheduled through Medicaid. Medicaid will then relay your trip information to CVT for pick up.
Elderly and Disabled Transportation (5310)- This service is temporary in nature as it is based off of grant receipt
and is therefore not always available. Free curb-to-curb transportation for those who are eligible through disability
or age. Limited number of trips available. Seniors for this program are considered 65 years of age and older;
McCulloch County not covered by this program. Call Concho Valley Transit to see about eligibility. Information
available upon request.
Rural General Public Free rides throughout the rural counties of the Concho Valley, county to county, county to
San Angelo, and San Angelo to county. No application required. Call 1.877.947.8729 to book trips in your area.
Individuals are required to book their planned rural trips 24 48 hours in advance and before 3pm the day before in
order to assure proper area coverage. Hours of operation: Monday Friday 7:30am to 5:30pm and Saturday varies.
All of our services are based on a ride share system therefore, there will often be others on the bus. Due to this, the
initial pick up and return time in the rural areas will vary based on number of clients from each county and the
combined schedules for that day. All scheduled appointments will be met on time within the hours of operation
however, all buses must be back in their assigned counties and finished with trips by 5:30pm. Counties include:
Coke, Concho, Crockett, Irion, Kimble, Menard, McCulloch, Reagan, Schleicher, Sterling, Sutton and Tom Green
Rural. Those needing Medicaid transportation are still required to set up medical appointment transportation through
the Medicaid system.
Charter Services Book a charter service for your special event! CVT operates charter services for the Concho
Valley for all of your event needs. Book us for weddings, military ceremonies, rodeos, art walks, trail of lights tours,
and more! A completed Charter Service Request Form must be received no later than 5 business days prior to event.
Charters currently cost $125 an hour and there is a two-hour minimum.
For all Concho Valley Transit services passengers must follow CVT passenger code of conduct guidelines.
Individuals can obtain a copy of these guidelines at cvtd.org or view them on any of our transit vehicles.
Fares and Passes
San Angelo Fixed Route Service
*Reduced fares must show proof of Age 65+/Military Affiliation/Disability/Enrollment in School*
One Way Fares
Regular
Reduced
Adult
$1.00
$0.50
Child Under 6
Free
-
Child Over 6
$0.50
-
Passes
Regular
Reduced
Daily Pass
$2.00
-
Monthly Pass
$30.00
$15.00
Demand Response Services ADA Paratransit Service
Rural General Public Service
Charter Services
One Way Fares
Adult
$2.00
Child Under 6
Free
Child Over 6
$2.00
Passes
Red Dot Card
$20.00 = 10 Urban
DR Trips
One Way Fares
Adult
Free
Child Under 6
Free
Child Over 6
Free
2 Hour Minimum
Per Hour
$125
Fixed Route Transportation
Who can utilize this service?
Anyone within San Angelo, Texas can utilize this service including students, military members, visitors,
elderly, and disabled. Our buses are equipped with wheelchair ramps/lifts as well as wheelchair
securement devices. All buses are ADA compliant in order to allow passengers to ride without limitations.
How frequently do the buses run?
Each route takes about an hour to run completely and ends at the Multi-Modal facility at the :30 mark of
every hour. It is requested that every passenger arrive at their bus stop or the Multi-Modal facility 5-10
minutes before the bus is scheduled to arrive. Specific stop times can be found on the route maps at the
Multi-Modal facility, online at http://www.cvtride.ridesystems.net/
app store by selecting Concho Valley Transit.
Where can I transfer routes?
At the Multi-Modal facility at 510 North Chadbourne Street, passengers are able to get off their current bus
and transfer to another route. There is no transfer fee for those who purchase a day pass. However, those
with one-way tickets will be required to upgrade to a day pass if they wish to transfer to a different bus at
the multi-modal facility.
How do I know which bus is on which route?
The bus route will be numbered with a display sign on the front windshield.
How do I notify the driver that I am approaching my stop?
Please notify the driver verbally at least a block in advance to allow them time to safely move out of traffic.
Where do I get a bus pass?
All passes are available at the Multi-Modal Facility located at 510 North Chadbourne Street. Daily passes
are available for purchase from Fixed Route Drivers while on route. All passes and fares must be bought
with exact change if purchased on the vehicle.
What time are the buses running?
Bus service begins at 6:30 AM Monday through Friday and at 7:30 AM on Saturdays starting at the Multi-
Modal facility. Service ends at the Multi-Modal facility at 7:30 PM each day. All operations are closed on
Sundays.
How many routes are there?
There are six (6) main service routes, two (2) Angelo State University routes, and one (1) Goodfellow
route. RamTram operates Tuesday 4:00 p.m. 8:00 p.m., Friday 5:30 p.m. - 11:30 p.m., and Saturday 11:30
a.m. - 11:30 p.m. Goodfellow Express operates Friday 5:30 p.m. 1:30 p.m. and Saturday 11:30 a.m. 1:30
p.m. See our website or Multi-Modal facility for more details on these routes.
Who is eligible for ½ price fares and passes?
If you are disabled, over 65 years of age, a student, active military or a Medicare card holder, you are
eligible for ½ priced monthly passes or single rides (this excludes the $2.00 Day Pass). Please bring
documentation of one of the above to the CVTD Multimodal facility for proof and purchase.
www.cvtride.ridesystems.netwww.cvtride.ridesystems.net
Fixed Route Bus Tracking System
This user-friendly system will provide riders with ability to locate and arrive at a stop on time in order to utilize
any of the 8 different fixed routes throughout the city. A live map will show the current location of all vehicles on
route and provides an estimated time of arrival. Vehicle locations are updated every few seconds and vehicle
icons are color-coordinated for easy identification. Visit www.cvtride.ridesystems.net and try it today!
ADA Paratransit Service
What is ADA?
This service is designed to meet the requirements of the Americans with Disabilities Act of 1990 (or ADA)
and provides comparable service to the fixed route busses. ADA Service can be used to travel from any
origin to any destination for any reason, within San Angelo, Texas city limit fixed-route bus, during the
same days and hours of operation as the fixed route.
Who is eligible?
Eligibility for CVT ADA Paratransit
to use the fixed-route bus system due to
a disability. ADA regulations provide
that a person may be eligible for
Paratransit services under one of the
three categories.
Note: A condition which makes traveling
to a boarding location or from a
disembarking location more difficult but
does not prevent the travel; or
environmental conditions and
architectural barriers not under the
control of the public entity do not, when
considered alone, form a basis for
eligibility.
How do I apply?
There are three ways to access the ADA Paratransit service application and informational handbook.
Applications and handbooks can be picked up and dropped off in person Monday Friday from 8:00 AM
to 5:00 PM at the Multi-Modal Facility. You may also request to have an application mailed to your home
address by calling CVT at 1-877-947-8729 and speaking with a Customer Service Agent. For your
convenience, we have also added a link to the application on our website at www.cvtd.org under the
paratransit tab. These applications will still need to be turned in to CVT in person or by mail. Those
mailing their application s
customer privacy.
Applications must be filled out completely and include all required documentation in order to be
processed. Incomplete applications will be returned to the applicant. Please mail your completed
application and any supporting documentation to Concho Valley Transit District, Attn. Compliance, 510 N.
Chadbourne Street, San Angelo, Texas 76904.
What are the hours of operation for Paratransit Service?
Paratransit services operate on the same schedule as the urban fixed route system. The operational hours
are Monday Friday 6:30 am to 7:30 pm and Saturday from 7:30 am to 7:30 pm. All operations are closed
on Sundays. Office hours for customer service at 8:00 am to 5:00 pm. Remember, all trips must be
scheduled through our centralized dispatch office by 3:00 pm the day before the trip takes place.
Category 1: "Any individual with a disability who is unable,
as a result of a physical or mental impairment (including a
vision impairment), and without the assistance of another
individual (except the operator of a wheelchair lift or other
boarding assistance device), to board, ride, or disembark
from any vehicle on the system which is readily accessible to
and usable by individuals with disabilities."
is readily accessibl
Category 3: "Any individual with a disability who has a
specific impairment-related condition which prevents such
individual from traveling to a boarding location or from a
disembarking location on such system."
ADA Paratransit Services (continued)
When will I know if I qualified?
Within 21 days of CVT receiving a completed application, applicants will be notified by mail regarding
eligibility. Eligible individuals will receive an approval letter stating the service type and terms of
eligibility and an identification card.
If the applicant is determined to be ineligible, he/she will be notified in writing regarding the reasons for
the finding. The applicant may appeal the decision by following the administrative appeals process as
outlined in the ADA Handbook posted on our website at cvtd.org.
How do I schedule a trip?
Call the CVT Reservations Line at 1-877-947-8729 during office hours and speak with a Customer Service
Agent. Trips can be scheduled 1 to 14 days in advance Monday through Friday. Reservations must be
made no later than 3:00 p.m. the day before you want to travel, and 3:00pm Friday for Monday
transportation. We do not book trips on Saturdays. Same day travel requests cannot be accommodated.
Those who need additional assistance during pick up or drop off should inform dispatchers when
scheduling a trip. For those clients requiring assistance, the driver will assist clients to and from the most
outside door of a building or facility.
When can I cancel a trip and what penalties are there?
Any cancellation made by 4:45 PM the day before your scheduled trip is considered an advanced
cancellation. Proper advanced cancellations allow CVT to reassign resources and limit disruptions caused
by changing schedules. No penalties are assessed for advanced cancellations.
Any cancellation at least two hours before the start of your scheduled pick-up window is considered a
same day cancellation. Cancelling your trip at least two hours in advance allows CVT to reassign your
scheduled vehicle to another customer. No penalties are assessed for same day cancellations.
Cancellations made less than two hours but at least 30 minutes before the start of your scheduled pick-up
window are considered Late Cancellations and may result in penalties which could lead to suspension of
service See the Late Cancellation and No-Show Policy in handbook for details.
- (1) the customer cancels the trip less than 30 minutes prior to the start of the
scheduled pickup window. (2) When the vehicle arrives on time, but the customer no longer wants the
ride (3) When the vehicle arrives on time, but the driver cannot locate
the customer at the requested pick-up location. (4) When the vehicle arrives on time and waits for five
minutes, but the customer is not ready to go, and the driver must leave to stay on schedule.
Customers who demonstrate a pattern or practice of No-
penalties which could lead to a suspension of service see the Late Cancellation and No-Show Policy for
details. NOTE: If you No-Show the first leg of your trip all additional trips scheduled for that day will not be
automatically cancelled. You must call CONCHO VALLEY TRANSIT to cancel any remaining trips that are
no longer needed or risk additional penalties.
Medicaid Transportation Service
Transportation for medical trips for those who are approved for Medicaid transportation. To find out more about your
eligibility, call Health and Human Services at 1-877-MED-TRIP (1-877-633-8747). All trips for this nature must be
scheduled through Medicaid. Medicaid will then relay your trip information to CVT for pick up.
Who can get rides?
To get rides to heath care appointments using our non-emergency medical transportation (NEMT)
services, you must be an eligible Medicaid recipient who is a member of one
health plan or government clients. These NEMT services help you when you have no other way to get to
your healthcare appointment.
How much does it cost?
Rides are generally covered by Medicaid via your health plan, so there is no charge to you.
How do I ask for a ride?
Please call your health insurance company to learn your NEMT toll-free number. Call Access2Care as far
in advance of your healthcare appointment as possible. Please call at least three (3) business days before
your healthcare appointment so we can make sure you get the ride you need.
What do I need when I call Medicaid?
Please have the following items handy when you call:
Your Medicaid ID number
Your home address and phone number
Your mailing address (for bus tickets/passes)
The day and time of your healthcare appointment
The complete address for your healthcare appointment
The general medical reason for your appointment
We will ask a few other questions to make sure you get the right service
How will I know what time to be ready for my ride to my appointment? How will I get home after my
appointment?
For scheduled trips, Medicaid does not set a specific pick up time, but rather establish a pick-up window.
The transport provider has one hour pr
Conversely, they have one hour from the time the member calls for their return ride, to pick them up from
their appointment. When your appointment is over, please call the centralized dispatch center at 1-877-
947-8729 and inform the dispatchers that you are ready.
Who can call to set up a ride for me?
Generally, you, a relative or guardian, caregiver, or someone who works where you live can schedule
your ride through Access2Care. To protect your privacy, the person will need to know at least three of the
following items: your name, date of birth, address, phone number, or Medicaid ID number.
Rural Transportation Service
What rural counties does CVT operate in?
Counties include Coke, Concho, Crockett, Irion, Kimble, Menard,
McCulloch, Reagan, Schleicher, Sterling, Sutton and Tom Green (outside of
San Angelo city limits).
How much does it cost?
Rural transportation is free to all riders traveling county to county, county
to San Angelo, and San Angelo to county. No application is required.
How does the system work?
The rural system operates similarly to our demand response system, meaning that trips must be scheduled
and service is curb-to-curb as compared to waiting at bus stops. This includes those trips within San
Angelo so long as the passenger originated from the rural counties and plans to return to the rural county
shopping, and more.
How do I book a trip or multiple trips?
Passengers should call our centralized dispatch at 1-877-947-8729 to book trips. Individuals are required
to book their planned rural trips 24 48 hours in advance and before 3pm the day before in order to
assure proper area coverage. If you have a specific appointment scheduled, please inform the dispatchers
of the appointment time to ensure that we arrive at your appointment before it begins.
When will the bus leave and return to the rural area?
Our rural hours of operation are Monday Friday 7:30am to 5:30pm and Saturday operation varies. All of
our services are based on a ride share system therefore, there will often be others on the bus. Due to this,
the initial pick up and return time in the rural areas will vary based on number of clients from each county
and the combined schedules for that day. All scheduled appointments will be met on time within the hours
of operation however, all buses must be back in their assigned counties and finished with trips by 5:30pm.
Those who are finished with their errands early while in San Angelo must remain in San Angelo until the
bus is ready to return to the rural areas. Rural Medicaid clients are encouraged to continue to set up
medical appointments transportation through the Medicaid system.
How do I notify my driver that I am done with my appointment or would like to go to my next
scheduled destination?
When your appointment is over, please call the centralized dispatch center at 1-877-947-8729 and inform
the dispatchers that you are ready. The dispatchers will then inform your assigned rural driver that you are
ready and they will head back to your last destination to pick you up and take you to the next location.
Charter Service
Where can I book a charter service and how long can we book the vehicle for?
Charter services can be booked in any location the Concho Valley Transit operates, including rural
counties. There is a 2-hour minimum for all reservations. The charter service is available from 8:30am to
1:00am Monday through Saturday.
How do I book a charter and when is payment due?
A completed Charter Service Request Form must be received no later than 5 business days prior to event.
CVT must receive advance payment by cash, cheprior
to the event. Request charter forms by email: ryan.herrera@cvcog.org or danielle.echols@cvcog.org or
by phone by calling 325-947-8729 Ext. 416. When buses or vans are available, charter service is granted
on a first come, first served basis and will follow the charter service guidelines.
Can our charter stop at multiple locations?
Yes! It is requested that the party submit a schedule with the locations of pick-ups and drop-offs along with
an itinerary in order to assure that your event is completed on time and that everything runs smoothly.
Are the buses accessible to those with disabilities?
Yes, all of our vehicles including the Trolley are ADA compliant and have wheelchair access
Can I guarantee a specific vehicle such as the Trolley for my event?
Unfortunately, no vehicle can be specifically reserved for an event. We can however make a note of your
preference and we will try to accommodate that if the vehicle is available. All charters will either receive
our Trolley bus or one of our standard white buses. We only have one Trolley and therefore we cannot
double book, it will be based on a first come basis as to who receives it if it is in service. If the Trolley is
broken down, charters will receive standard white buses.
How many people can you accommodate for a charter?
The Trolley can accommodate 22 sitting and 10 standing for a total of 32 people. The standard white buses
can accommodate 20 sitting and 8 standing for a total of 28 people. We can provide your party with
multiple buses; however, the charges would apply per bus. Therefore, if your party needed two buses for
two hours at a rate of $125 and hour, the total would amount to $500.
1. BE PREPARED Show your bus pass or pay using exact change for bus fare when boarding
the bus. Transit Operators do not carry or make change.
2. BE TIMELY Board the bus as quickly as possible and take a seat. If no seats are available,
stand behind the line and use the overhead handrails.
3. BE COURTEOUS Do not take more than one seat if the bus is crowded.
4. Check that you have your belongings before
exiting.
5. NO FOOD/DRINK Do not eat or drink on the bus.
6. KEEP BUSES CLEAN Do not leave paper or trash on the bus. Use trash cans located at bus
stops or at the Transit Depot.
7. CLOTHING REQUIRED All passengers must have shoes, shirt, and bottom covering at all
times.
8. KEEP QUIET LEVELS Speak softly when talking to others or using cell phones.
9. NO SOLICITING Passengers cannot solicit goods or services in CVT vehicles or around
bus facility.
10. ALLOW THE DRIVER TO DO HIS/HER JOB SAFELY Passengers are not allowed to
interfere with the Transit Operator or operator controls at any time.
11. RESPECT THE TRANSIT OPERATOR AND PASSENGERS Respect the Transit Operator
and other passengers on board.
PROFANITY, TEASING, SEXUAL/RACIAL SLURS OR GESTURES, AND/OR
THREATENING/OFFENSIVE LANGUAGE WILL NOT BE TOLERATED. NO PERSON
SHALL INTENTIONALLY OR RECKLESSLY HARASS OR ANNOY ANOTHER PERSON.
12. NO DRINKING AND/OR SMOKING Alcohol and smoking, including electronic
cigarettes, is prohibited in all CVT vehicles. IT IS AGAINST THE LAW!
13. NO ILLEGAL SUBSTANCES/WEAPONS The possession of illegal drugs, dangerous
substances, and/or weapons of any kind is strictly prohibited from all CVT vehicles.
IF INTOXICATED OR INHIBITED BY DRUGS, SERVICE COULD BE DENIED!
14. SERVICE ANIMALS ONLY Passengers accompanied by a service animal are liable for
any damages that may be caused. Service animals are not allowed to sit in a seat.
15. AGE REQUIREMENT You must be at least 12 years of age to ride the bus without the
company of a parent or guardian.
16. NO OUTSIDE STOPS For Fixed Route Services, CVT Drivers will pick-up/drop-off at
designated bus stop locations only!
17. KEEP BAGS TO A MINIMUM Please keep bags/packages to as minimum so as not to
take up too much room for other occupants.
Violation of any rules may result in refusal of service or expulsion from
CVT services
Contact Information
Multi-Modal Facility & Mailing Address
Concho Valley Transit
510 North Chadbourne Street
San Angelo, Texas 76903
Phone Numbers
General Information & Scheduling
325-947-8729
ADA Records
325-947-8729 Extension 410
Charter Reservations
325-947-8729 Extension 416
Medicaid Services
1-877-MED-TRIP (1-877-633-8747)
Hours of Operation
Office Hours
Monday Friday
8:00 am 5:00 pm
Fixed Route and Urban Paratransit Hours
Monday Friday
6:30 am 7:30 pm
Saturday
7:30 am 7:30 pm
Rural Demand Response Service Hours
Monday Friday
7:30 am 5:30 pm
Saturday
Varies call for more information
