Ticket Conditions of Sale and Entry

Australian Open 2024 (Qualifying, Kids Tennis Day and Main Draw)

Melbourne Park

These conditions govern access to the Australian Open 2024 (including Qualifying, Kids Tennis Day, Main Draw and any

other events held at Melbourne Park between 8 to 28 January 2024) (AO) and the supply of all tickets (including

complimentary tickets) to the AO on behalf of Tennis Australia Ltd (TA).

Each ticket provides the holder of that ticket (you) with a conditional licence for admission to the applicable

areas of the AO for the specific sessions designated on the face of that ticket. Please also note that particular

general admission facilities, attractions, activities and/or areas within the AO are subject to capacity restrictions

(e.g. John Cain Arena, outside courts and licensed areas). TA makes no representations or warranties that:

2. Tennis scheduling. The AO is an elimination-style tennis tournament, with each player’s progression determined

by a number of factors including the tournament draw and the outcome of their previous matches. At times, TA

late.

3. Access. Many tickets will only grant access to the AO (or a limited area of the AO) for a limited period; for

example, a Night Session or a Rod Laver Arena ticket. Please check your ticket for details.

4. Prohibited use of tickets. The licence granted to you via the ticket is personal to you and may be terminated by

the ticket, has done or TA reasonably suspects that any subsequent bearer of the ticket has done, any of the

following without the prior written consent of TA:

function;

competitions, trade promotions or bundling the ticket into your own hospitality offering/package).

accepted forms of Concession Card Identifications:

BLIND), Parenting Payment (single) (PPS), Disability Support Pension (DSP), Disability Support Blind (DSP

Blind), Partner Allowance (PTA), Sickness Allowance (SAL), Special Benefit (SPL), Widow Allowance (WDA),

Widow Pension (WID), Wife Pension (WFA/WFD/WFW), Newstart Allowance over 60 years (NSW/NMA)

Mature Age Allowance (MAA), Mature Age Partner Allowance (MPA), Newstart Allowance (NSA), Parenting

Payment (PPP/PPS).;

Ticket. Children aged 2 and under as at the date a ticket is presented for entry at the AO may enter at no charge,

provided they do not occupy a reserved seat. In relation to children who enter the AO on a Kids Ticket, the

following conditions apply:

in which case that assessment will be final and determinative;

purchase); and

attendance at the AO. Parents or guardians who accompany children at the AO are responsible for the

SINGLE

agency), TA may terminate the licence to enter the AO and deny the holder of the ticket access to the AO or any

area within the AO, cancel or confiscate the ticket, or take other action TA considers appropriate including but

not limited to cancelling or confiscating any other tickets to the AO held in your name, without refund.

9. Refunds, credits or replacements where on-court tennis or ticketed non-tennis activity does not

commence. Where the consumer guarantees under the Australian Consumer Law (ACL) apply and you have

purchased your tickets, you will be entitled to a full refund, credit or replacement ticket where on-court tennis for

your specific session of the AO or your ticketed non-tennis activity (as designated on your ticket) does not

commence at all, unless the AO, session or activity is cancelled because of circumstances beyond the reasonable

control of TA, such as injury, illnesses, bereavement, travel delays or other issues which prevent players from

being able to commence play or performers from being able to perform, other tennis matches continuing for

performance times), but the activity still goes ahead (in whole or in part);

performers or cancellation of the general admission non-tennis related entertainment);

e) you are unable to enter a general admission facility, attraction, activity or area because it has reached

capacity (e.g. outside courts, licensed areas);

f) your view of play or the activity is restricted by tennis equipment, other people, or essential event

infrastructure;

10. Tickets. TA or M&OP may direct you at any time while at the AO to produce a valid ticket. Please keep your

ticket in safe and in good condition, as TA is not obliged to replace your ticket under any circumstances,

including loss or theft.

brought into the AO, including via electronic screening equipment.

for part or all of the day. Remember to stay hydrated and use sun protection.

enter and acceptable to TA.

e) The AO is a family friendly event. You are required to act in a safe, responsible and courteous manner at all

times. All persons 14 years old and younger must be accompanied and supervised by a parent or guardian

f) Standing or other activity that may distract the players is not permitted in seating areas until end of games

or between matches. Standing in the aisles or walkways or sitting on the stairs is not permitted at any

time. Prams and strollers are not permitted in seating areas.

h) Access to areas licensed for the sale of alcohol within the AO will be managed in accordance with Victorian

liquor control legislation. Some areas of the AO may only be accessible to patrons over 18 years of age,

with proof of age that is valid in Victoria.

seizures.

cancel or confiscate your ticket) or take other action M&OP or TA considers appropriate, for the safety and

e) M&OP or TA receives a direction to do so from law enforcement agencies; or

f) M&OP and TA reasonably believe it is in the best interests of the safety, security or integrity of the AO to

do so.

13. Your property, your responsibility. Whilst at the AO, you must take care to protect your own property from

loss and damage and take steps to prevent your property causing safety issues or damage to other people or

property. TA and M&OP will not be liable for any loss or damage (including any direct, indirect or consequential

loss or damage) to any property brought into the AO, unless the ACL applies and such loss or damage was due

to TA or M&OP’s breach of a non-excludable guarantee under the ACL (such as a failure to provide services with

due care or skill).

14. Your safety, your responsibility. Whilst at the AO, you must take care to protect your safety and the safety of

with due care or skill).

Your safety, your responsibility – COVID-19

including without limitation the COVID-19 virus. Contracting or exposure to the COVID-19 virus can result

not be exposed to the COVID-19 virus. TA and its employees, officers, volunteers, servants and agents

iii) to the fullest extent permitted by law, acknowledge the risks associated with attending the AO,

by TA prior to or during the AO regarding COVID-19 precautionary and biosecurity measures, as notified

e) TA may withdraw your right to attend the AO and access to Melbourne Park if you:

i) test positive for COVID-19;

iii) are in the process of completing a government-mandated period of self-isolation; or

conditions by general law, statute or custom are expressly excluded; and

of your actions at the AO for the purpose of TA or M&OP considering, if necessary, to implement a ban on you

from attending the AO.

M&OP, TA, insurers and other relevant third parties. Personal information collected in these circumstances will

into the AO and a limit of one bag per person applies. Large bags and suitcase will not be accepted for

e) eskies, hampers and large containers in excess of 1.5 litres;

f) glass (including bottles), cans, ceramic and breakable containers;

deemed necessary for the safety and comfort of others:

used for any purpose other than for private and domestic purposes. You must not sell, license, publish or

otherwise commercially exploit photographs. Flash photography is not permitted in the court areas.

play.

23. Court-siding. Without limiting the above, you must not continually collect or transmit from the grounds of the

AO any match scores or related statistics or data for any commercial, betting or gambling purpose. The continual

24. Interpretation. These conditions do not exclude, restrict or modify the application of any provision of the ACL,

of these conditions which is invalid must be read down to the minimum extent necessary to achieve its validity or

be severed from these conditions without invalidating or affecting the remaining clauses in these conditions.

25. Changes. TA may alter these conditions if such changes are reasonably necessary to address safety issues or

otherwise protect TA's legitimate interests by giving you notice (by email or by posting it on TA's website).

If you have any queries, contact TA Customer Service by email at customersupp[email protected] or call 1800 752

983.