New Homeowner
Information Guide
Together, America Prospers
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Table of Contents
Introduction ........................................................................................................................................... 4
Role of the Servicing and Asset Management Office (Servicing Office)
............................................... 5
Contact Information
.............................................................................................................................. 5
Interactive Voice Response
.................................................................................................................. 6
Payment Options
.................................................................................................................................. 6
Payments and Fees .............................................................................................................................. 7
Special Servicing Options ..................................................................................................................... 9
Maintaining Escrow for Taxes and Insurance
..................................................................................... 10
Payment Assistance
........................................................................................................................... 11
Service Members Civil Relief Act of 2003 (SCRA)
............................................................................. 12
Refinancing with Private Credit
.......................................................................................................... 13
Final Loan Payment ............................................................................................................................ 13
Where Do I Submit My Final Payoff? ................................................................................ 14
Other Information ................................................................................................................................ 14
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Introduction
Your USDA Rural Housing Service home loan originated — and was closed — in one of our locally-based
Rural Development (RD) field offices. Your loan is now serviced at the Servicing and Asset Management Office
(Servicing Office) headquartered in St. Louis, Missouri. The Servicing Office’s mission is to provide you with
accurate, friendly customer service to assist you in becoming a successful homeowner.
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Role of the Servicing and
Asset Management Office
(Servicing Office)
The Servicing Office offers a variety of services
designed to help Rural Housing Service customers
succeed as homeowners. Here are some of the more
common ways in which we can assist you:
• Processing payments: The Servicing Ofce
ensures you understand how much - and
when - to pay each month. Billing statements
generally are mailed 15 days prior to each
payment due date. Your billing statement also
includes such information as your account
number, the principal balance remaining on
your loan, your next payment due date, and a
breakdown of your payment amount.
• Managing escrow, taxes, and insurance: All
USDA-nanced homeowners are required to
pay real estate taxes and maintain acceptable
hazard - and in some instances - ood
insurance. The Servicing Ofce manages these
requirements via escrow accounts, paying
taxes and insurance bills on the customer’s
behalf. See page 10 for details.
• Assessing eligibility for payment subsidy:
If you receive payment assistance or
interest credit subsidies, your income must
be periodically reviewed to ensure you are
receiving the correct subsidy amount. Keep
in mind that customers who do not currently
receive payment subsidy may request this
assistance if their nancial situation changes.
• Final Payment: The Servicing Ofce will
explain how nal loan payoff amounts are
calculated, and what documentation is needed
to determine the nal payoff on your account.
Contact Information
Customer Service Representatives
available:
Monday - Friday 7 a.m. - 5 p.m.
Central Standard Time (CST)
Phone: (English and Spanish) 800-414-1226
Payment Counselors available:
Monday - Thursday 7 a.m. - 6 p.m. CST
Friday 7 a.m. - 5:30 p.m. CST
Phone (English and Spanish): 800-793-8861
Help for customers with hearing loss:
Monday - Friday | 24 hours
TDD-CST 800-438-1832
TTY-RELAY 800-735-2466
Payment mailing address:
USDA - RD
P. O. Box 790170
St. Louis, MO 63179-0170
NOTE: Always write your account number on your
check. Please do not send cash, coins, or stamps.
Addresses for written inquiries
Written notices or requests for information must
include the name of the borrower, account number, a
description of the error believed to have occurred, or
of the information requested.
General loan servicing inquiries:
USDA, RD, SERVICING OFFICE
P. O. Box 66889
St. Louis, MO 63166
Fax: 314-457-4431
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To submit written notice of a possible loan
servicing error, or for general information:
USDA, RD, SERVICING OFFICE
P.O. Box 66755
St. Louis, MO 63166
For regular and overnight mail payoff funds
remittance, see page 14.
Interactive Voice
Response
Interactive Voice Response allows you
to access your account information and
make payments 24/7 without having
to speak directly to a customer service
representative. The system offers a
selection of self-serve options from
which to choose.
To ensure account security, you’ll be
required to enter your USDA mortgage
loan number and the last four digits of
your social security number.
To access your account, call 800-414-
1226 and follow the prompts.
Payment Options
Web access:
You can access your mortgage loan online at
http://rdhomeloans.usda.gov. Once you reach the
webpage, click “Login” to register.
eAuthentication ID:
An eAuthentication ID (eAuth ID) is required to access
your loan information. You may obtain an eAuth ID by
following these steps:
1. Go to https://www.eauth.usda.gov/eauth/b/
usda/registration
2. Follow the prompts under “Account
Registration.”
3. Activate your account via email instructions.
The first time you access your account, you will be
required to enter your mortgage account number and
the last four digits of your social security number.
Once your access is authenticated, you will no longer
be asked for account and social security numbers.
Preauthorized debit (PAD):
A preauthorized debit (PAD) is a free service that
allows your payment to be automatically withdrawn
from your checking or savings account on the same day
each month. See page 8 for additional information.
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Customer Initiated Payment (CIP):
Customer Initiated Payment (CIP) is a free service
that allows homeowners to use a telephone to make
payments from their checking or savings accounts.
Call 800-414-1226 and press Option 1 at the main
menu, or hold for a representative to assist you.
NOTE: The CIP service cannot accept debit
card payments.
The following is information is required to make a CIP:
1. A valid bank account number from which the
funds will be withdrawn
2. The nine-digit bank routing number found on
the bottom left-hand corner of your check.
(For savings account debits, please contact
your bank to obtain a valid routing number.)
NOTE: Customers who prefer monthly automatic
withdrawals should visit the Servicing Office
Mortgage Account Information (MAI) page or apply
for a PAD as detailed on page 8.
Western Union Quick Collect:
To make payments via Western Union Quick Collect,
you will need the following information:
• Account Number
• Company Name: USDA/RHS
• Code City: USDARURAL
• State: MO
NOTE: Western Union charges a fee for this service.
To locate a Western Union service center, call
800-325-6000. If you experience problems with your
money transfer, call the Western Union Quick Collect
Customer Service Department at 800-238-5772.
MoneyGram
Call 800-926-9400 to find a MoneyGram location
near you. Note: Monet Gram charges a fee for this
service. You will need the following information to
make a MoneyGram Express payment:
• Receive Code: 2265
• Company Name: USDA/RHS
• City: St. Louis
• State: MO
• Your USDA account number
Payments and Fees
What does my payment include?
Your scheduled payment consists of principal
and interest. Once the required escrow account
is established, payment also will include amounts
for taxes and hazard insurance. This is often
referred to as “PITI” - Principal, Interest, Taxes,
and Insurance.
NOTE: Payments are not credited to your account
until the total scheduled payment is received.
When is my payment due?
Payment is due each month on the anniversary date
determined by your original loan closing, unless your
closing occurred on the 29th, 30th, or 31st days of
the month. If your loan closed after the 28th of the
month, you must choose a payment date between
the 1st and 15th day of the following month 30 days
after closing. Your billing date will always show your
payment due date.
Example 1: If your loan closed on July 15, 2020, your
monthly payment is due on the 15th of each month.
Example 2: If your loan closed on July 30, 2020, your
monthly payment is due on the 28th of each month.
When do I get my billing statement?
Billing statements are generally sent at least 15 days
before each payment is due. When mailing your
payment, always include your account number(s)
on your check or money order. If you have more
than one account, you will receive only one billing
statement including the total amount due for all loans.
To ensure prompt processing, be sure to include the
billing statement along with your payment.
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What if I don’t receive a billing statement?
Call SAMO at 800-414-1226. We will ensure your
account is properly noted and advise how you can
make your payment.
NOTE: You can use any of the other methods of
payments described on page 6. To mail payments,
see page 5-6 of this booklet.
Can I receive billing statements in Braille?
Yes. Please contact a customer service representative
at 800-414-1226 to initiate this service.
Can I make my payment with cash?
No. Acceptable forms of payment include
preauthorized debit (PAD), checks, money orders,
bank drafts or electronic funds such as Customer
Initiated Payments (CIP) / check by phone as detailed
on pages 6-7, Western Union, or MoneyGram.
What is a preauthorized debit (PAD)?
Under a preauthorized debit payment (PAD), the
monthly amount due is automatically withdrawn from
your checking or savings account on the same date
each month. You will receive confirmation that your
payment was withdrawn from your bank account. The
confirmation of payment looks like a billing statement.
However, because your account is on PAD, the
statement is for informational purposes only.
A preauthorized debit is the most reliable and
convenient method of making your mortgage
payment. Since payments are automatically
withdrawn from your checking or savings account,
payments are always made on time. PAD also saves
on postage or third-party usage fees.
How do I establish a PAD account?
To establish a PAD account, contact a customer
service representative at 800-414-1226.
What happens if I pay more than the
amount due?
When more than a full scheduled payment is
received, any remaining funds in excess of your
payment typically are applied to the principal balance
of your loan.
What happens if I only send a partial
monthly payment?
If less than a full scheduled payment is received,
the partial payment will appear on your account
statement. However, the funds cannot be posted
to your account until the total amount of your
payment has been received.
Example: A full payment amount is $300,
but a partial payment of $250 is made. Until
the remaining $50 is paid to equal the full
payment amount, the $250 will be held in
“unapplied” status and the payment will be
considered late until the total amount due -
$300 - is received.
If the full amount due is not received by the
due date, you may be contacted by a Servicing
Office counselor regarding remittance. Further, if
payment in full is not received within 15 days of
the due date, a late fee may be charged.
Can I round off my payment?
Yes. If you want to round off your payments, you
must round up to the nearest whole dollar. If
you round your payment down, the payment will
be less than the full scheduled payment, and
will not post to your account. This could result in
your payment being considered past due.
Example: If rounding, $431.03 should be
rounded up to $432.00. The additional .97
cents will be applied to principal as long as
payments on the account are up-to-date.
If an amount over my regular payment
is applied to principal, how can I pay my
monthly payment ahead of schedule?
If you wish to pay in advance on a scheduled
installment payment, the extra amount must
be for the exact amount of the next scheduled
payment. The Servicing Office must be informed
that this payment amount is intended to pay your
loan ahead of schedule, and not to reduce the
principal. Call 800-414-1226 to discuss.
When is an account considered past due?
An account is past due if the full scheduled
payment amount is not received by the due date.
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What is a late fee?
A late fee is assessed if a full payment is not
received within 15 days of the payment due
date. The late fee is calculated at 4 percent
of the customer’s portion of the principal and
interest payment due on the account, unless
state law requires a different rate. The late
fee will be charged on the 16th day after a
payment is due, and will appear on the next
month’s billing statement.
What if I can’t make my payment by the
due date?
Contact a Servicing Office counselor at
800-793-8861 as soon as you determine you
cannot make your payment by the due date.
Be prepared to provide your name, account
number, current address, a telephone number
and alternate number where you can be reached,
and the last four digits of your social security number.
It is crucial to advise the Servicing Office immediately
if your payment will be late. Include the reason for
the delay, and inform the counselor when you will
make the payment. This will help them determine
whether there are servicing options available to
assist you. Also remember that if payment is not
made within 15 days of the due date, a late fee
may be assessed.
NOTE: The Rural Housing Service is required
to report the status of all accounts to credit
reporting agencies.
What happens if I don’t contact the
Servicing Office concerning a late payment?
If your account is past due, a letter will be sent
to remind you of the past due amount. You
may also be contacted by a Servicing Office
counselor. The counselor will work with you to
make suitable payment arrangements to bring your
account current, and to advise of any servicing
options available to you based on your situation.
Remember, if your payments are late, you may
incur late charges as well as being reported to
credit reporting agencies.
Special Servicing Options
What is a Promise to Pay Agreement?
A Promise to Pay (PTP) is a firm commitment of
payment arrangements made between you and
a Servicing Office counselor to bring the account
current within a specified amount of time.
What is a Delinquency Workout Agreement?
A Delinquency Workout Agreement (DWA) is an
approved plan to bring the account current. A DWA
allows you to pay an additional amount above
the regular monthly payment to cure a past due
amount. Your repayment ability will be based on an
analysis of the financial documents you submit to the
Servicing Office, as well as other program eligibility
requirements. For more information, please contact
the Servicing Office at 800-793-8861.
What is a moratorium?
A moratorium “stops the clock” or suspends regular
monthly payments for six months up to two years
to enable you to recover from a significant loss of
income or unexpected expenses. This servicing
action is only considered if your income has been
temporarily lost or reduced due to circumstances
beyond your control, such as loss of job, accident,
illness, injury, or death.
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What if I don’t need a moratorium, but
have had a decrease in my household
income?
You should contact the Servicing Office to see if you
qualify for additional payment assistance or subsidy.
What is a re-amortization?
A re-amortization of your loan establishes a new,
revised schedule of equal monthly payments of
principal and interest over the remaining term of
your loan. There are certain eligibility requirements
for a re-amortization. If you are eligible, the principal,
interest, missed payments, and any other charges
are all rolled into a new balance with a new scheduled
monthly payment, allowing for a fresh start.
If you would like to apply for any of these special
servicing options, please contact a Servicing Office
counselor at 800-793-8861.
What are my options if I just can’t afford
to keep my home?
Sale of the property at its highest value is the
most desirable option. You may want to consider
contacting your local Rural Development office or
real estate agent to see if they know anyone who
may be interested in purchasing your home.
Please contact a Servicing Office counselor at
800-793-8861 to discuss other options.
Maintaining Escrow for Taxes
and Insurance
What is an escrow account?
An escrow account is an account to which
you contribute monthly payments to cover the
anticipated costs of real estate taxes, hazard
and flood (if applicable) insurance premiums, and
other related costs. Insurance, taxes, and other
assessments are then paid by Rural Housing
Service when due.
Can I pay my own taxes and insurance?
No. The USDA Single Family Direct Loan program
requires escrow accounts for real estate taxes
and hazard insurance. Once an escrow account
is established, the Rural Housing Service is
responsible for timely payment of taxes and
insurance for the duration of the loan.
Borrowers may not pay their own taxes and
insurance on an escrowed loan.
What happens if I can’t pay my taxes and
insurance when they are due?
Under the terms and conditions of your mortgage,
you are responsible for maintaining adequate hazard
insurance coverage and paying real estate taxes.
If you fail to do so, the Servicing Office may pay
the insurance and / or taxes, and then charge the
amount to your account as a collectible fee (See
“Lender Placed Insurance” next page). To meet
future taxes and insurance costs, you will then be
required to establish and pay into an escrow account
with your regular monthly payment.
Can I voluntarily start an escrow account?
Yes. You will need to submit a copy of your most
recent paid tax receipt along with evidence of current
hazard insurance and a written, signed request to
establish an escrow account.
This information should be mailed to the Escrow
Department at the following address:
USDA, RD, SERVICING OFFICE
Attention: Escrow Department
P. O. Box 66805
St. Louis, MO 63166
What is an “Annual Escrow Analysis”?
The Real Estate Settlement Procedures Act of
1974 (RESPA) requires all lenders to conduct an
annual escrow account analysis for each customer.
This analysis is used to determine whether current
monthly deposits will provide sufficient funds to cover
taxes and hazard insurance.
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What is an “Escrow Account Disclosure
Statement?”
An Escrow Account Disclosure Statement shows the
account history and projects activity for the coming
year. Mailed annually, it reflects payments posted to
the escrow account, as well as disbursements made
for the payment of taxes and hazard insurance.
What is Lender-Placed Insurance?
Lender-Placed Insurance (LPI) is purchased by the
Servicing Office to protect the federal government’s
investment in a property when a customer is
unable or unwilling to provide evidence of adequate
insurance coverage.
Customers with LPI are not personally protected in
the event of a loss; it only covers the principal and
interest of the loan and does not provide for personal
effects, furniture or any equity in the property.
What do I do if my home is damaged?
Contact your insurance agent. You will need to work
with your insurance company to recover any losses.
Additionally, please notify the Servicing Office so we
can work with your local Rural Development office or
insurance company, if necessary.
If I receive an insurance claim check for a
loss, do I get to keep the money?
No. Checks for insurance proceeds are made payable
jointly to you and the Rural Housing Service. If you
receive an insurance claim check, please call
Customer Service at 800-414-1226 for assistance.
Payment Assistance
What is payment assistance?
Payment assistance reduces eligible customers’
required monthly payments based upon their
household income. The amount of assistance, or
subsidy, may be subject to recapture (repayment) if
the property is sold or no longer occupied, or if the
loan is paid in full. At loan closing, you are required to
sign a Subsidy Repayment Agreement, if eligible.
How can I receive Payment Assistance?
You may become eligible for payment assistance
as a result of a decrease in income. Please call a
Servicing Office counselor at 800-414-1226 if you
have questions regarding payment subsidy.
What is a Payment Assistance Review
(PAR)?
Payment assistance is generally granted for up to
two years. You will receive a renewal packet via
postal mail 90 days prior to the expiration of the
current agreement. However, during the term of the
assistance, you are required to report changes to
household occupancy and income(s) to determine
whether you should continue to receive the same
amount of subsidy.
What information is needed for a Payment
Assistance Review?
1. A signed Payment Subsidy Renewal Certification
(RD Form 3550-21)
2. A signed Authorization to Release Information
(RD Form 3550-1) for each household member ages
18 years and older
3. A copy of the latest Internal Revenue Service (IRS)
1040 federal tax return for each income earner living
in the home.
NOTE: We cannot accept Form 8453 (U.S. Income
Tax Declaration for Electronic Filing). If you filed
electronically and do not have a copy of your 1040,
please call the IRS at 800-829-1040 and request
a printout that illustrates both gross income, and
a breakdown of income. This should be submitted
instead of Form 8453.
Verification of income:
Verification of income requires submission of the
last two consecutive pay stubs for all household
wage earners, a benefit or award statement from
Social Security, Supplemental Social Security (SSI),
retirement / pension account(s), unemployment, Aid
to Families with Dependent Children (AFDC), etc.,
for all household members receiving income other
than wages, plus a copy of the Court Order / Divorce
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decree or a current 12-month history to verify child
support and / or alimony received, if applicable.
What is a subsidy recapture?
A subsidy recapture occurs when all or a portion of
a subsidy received over the life of a loan may be
subject to repayment when you sell or no longer
occupy the property.
How do I know if I will have to pay
Subsidy Recapture?
If your loan was made after October 1, 1979,
and you have ever received payment subsidy,
the subsidy received is subject to recapture
(repayment).
What if my income increases while
I’m receiving Payment Assistance?
If you are receiving payment subsidies, you
must notify the Rural Housing Service if your
income increases by more than 10 percent. You
are responsible for reporting such changes to the
agency even if they occur outside the normal
review period.
When do I have to pay the Subsidy
Recapture?
Subsidy recapture is due whenever you pay your
loan in full, or when you transfer the title upon the
sale of the property. (See Final Loan Payment
on page 13). You may contact the Servicing Office at
800-414-1226 for additional information.
Service Members Civil Relief
Act of 2003 (SCRA)
The Service Members Civil Relief Act of 2003 (SCRA)
formerly known as the Soldier’s and Sailor’s Civil
Relief Act of 1940 (SSCRA) is the federal law that
gives U.S. service members important rights as they
enter active duty. One of the most widely-known
benefits under the SSCRA and now the SCRA is
the ability to reduce pre-service consumer debt and
mortgage interest rates to 6 percent under certain
circumstances.
NOTE: SCRA protections are not automatic. They
require action to invoke.
To obtain a reduction of your pre-active duty
mortgage with Rural Housing Service, you must
send a written request and copy of your mobilization
orders to:
USDA, RD, SERVICING OFFICE
ATTN: FC244
P. O. Box 66818
St. Louis, MO 63166-6818.
(Be sure to indicate your account number on each
page.)
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Refinancing with Private
Credit
Will I be asked to refinance my Rural
Development Loan?
The goal of our program is to make our
homeowners successful so ultimately, they can
refinance with private credit. Twice each year,
a certain number of customers that appear to
be eligible are asked to seek refinancing with
commercially-available lending institutions such
as mortgage companies, banks, credit unions,
or savings and loans companies. If your current
financial situation indicates you may be able to
refinance, the Rural Housing Service may require
you to apply for private credit.
Final Loan Payment
Can I pay my loan off early?
You may elect to prepay the loan by making
additional payments on the principal balance
or by making a final payoff. There are no
prepayment penalties if you pay the loan in full
prior to the maturity date.
How can I find out how much I owe on
my loan?
You may request payoff information from the
Servicing Office by telephone or fax. If you only
need an estimate of the final payment amount
owed, you may call the Interactive Voice Response
(IVR) at 800-414-1226, and follow the prompts
for the Estimated Loan Balance Quote option.
See page 6 for additional information on how to
access the IVR. You may also fax your request
to the Payoff Department at 314-457-4433 or by
mail to:
USDA - RD
P.O. Box 790301
St. Louis, MO 63179
What types of payoff quotes are there?
Statement of Loan Balance - The statement of loan
balance is not a payoff statement, but provides
instructions on how to receive a final payoff
statement and details the outstanding balances
of your loan including principal, interest, fees, late
charges, and total amount of payment assistance
(subsidy) granted over the life of the loan.
Final Payoff Statement - The final payoff statement
is based on the anticipated account balance as
of the proposed payoff date, and the recapture
amount calculated with additional information
provided by you. This statement indicates the
actual amount you will be required to repay on the
proposed payoff date.
What documents are needed to get a Final
Payoff Statement?
The information needed to receive a final payoff
statement varies depending on the action you are
taking to pay off your loan. Required documentation
should be submitted as quickly as possible. Please
v
isit https://rdhomeloans.usda.gov/payoff.html for
mortgage loan payoff information.
If you are selling the property, provide the
Payoff Department with:
• A signed sales contract and / or a current (less
than one year old) appraisal prepared by a
certied appraiser
• An Estimated Closing Disclosure completed by
the closing agent
• A signed Authorization Statement for the
release of information to a third party.
(Include the last four digits of your social
security number and account number on the
authorization)
• Date of payoff
• If requesting consideration for capital
improvements, a separate addendum must be
completed by the appraiser itemizing the added
value for each improvement.
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If you are refinancing the property,
provide the Payoff Department with:
• A current (less than one year old)
appraisal prepared by a certied appraiser
• An Estimated Closing Disclosure
completed by the closing agent
• A signed Authorization Statement for the
release of information to a third party
(Include the last four digits of your social
security number and account number on
the authorization)
• Date of the payoff
If requesting consideration for capital
improvements, a separate addendum
must be completed by the appraiser
itemizing the added value for
each improvement
If you are paying off the loan but not
refinancing or selling the property,
provide the Payoff Department with:
• A current (less than one year old) appraisal
prepared by a certied appraiser
• A signed statement indicating you are
remaining in the property
• If requesting consideration for capital
improvements, a separate addendum
must be completed by the appraiser
itemizing the added value for each
improvement.
Where do I submit my final payoff?
By regular mail (for payoff checks):
USDA - RD
PO Box 790301
St. Louis, MO 63179-0301
By overnight delivery (payoff funds only):
USDA/RD
SL-MO-C2US
PO Box 790301
3180 Rider Trail S.
Earth City, MO 63045
Other Information
Can I rent the property?
One of the conditions of being eligible for USDA Rural
Housing Service loan is that you must personally
occupy the property. If you decide to rent the property
after purchase, you will no longer be eligible for
servicing options such as subsidy assistance.
In addition, if you are currently receiving subsidy and
decide to rent your home, your payment will increase
to the full note rate.
Please contact the Servicing Office at 800-414-1226 if
you are considering renting your property.
Is it true that the Servicing Office can
take my tax refund if I am late making
my payments?
Yes. If your account is delinquent, USDA is required
by law to report your account to the U.S. Treasury.
Other federal payments, such as an income tax
refund, may be offset (intercepted) to pay the
delinquency on your loan.
What if I need money for repairs to
my home?
You may be eligible to apply for a USDA Single Family
Housing Repair loan or grant. Contact your local Rural
Development office for additional information.
You should contact the Rural Development (RD)
office in your State. Offices may be located using the
RD Service Center Locator.
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In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil
rights regulations and policies, the USDA, its Agencies, ofces, and employees, and institutions
participating in or administering USDA programs are prohibited from discriminating based on
race, color, national origin, religion, sex, gender identity (including gender expression), sexual
orientation, disability, age, marital status, family/parental status, income derived from a public
assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any
program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies
and complaint ling deadlines vary by program or incident.
Persons with disabilities who require alternative means of communication for program information
(e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the
responsible Agency or USDA’s TARGET Center at (202) 720-2600 (voice and TTY) or contact
USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information
may be made available in languages other than English.
To le a program discrimination complaint, complete the USDA Program Discrimination
Complaint Form, AD-3027, found online at How to File a Program Discrimination Complaint
and at any USDA ofce or write a letter addressed to USDA and provide in the letter all of the
information requested in the form. To request a copy of the complaint form, call (866) 632-9992.
Submit your completed form or letter to USDA by: (1) mail: U.S. Department of Agriculture,
Ofce of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, SW, Washington,
D.C. 20250-9410; (2) fax: (202) 690-7442; or (3) email: [email protected].
USDA is an equal opportunity provider, employer, and lender.
October 2021
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