a personalized approach
ARM is an authorized dealer of Vivint. It employs representatives to help sell our products and gain
new customers.
ARM is an independent sales force that has years of experience in direct-to-home marketing.
Because ARM is a separate entity from Vivint, any company can enlist ARM to generate sales and
new customers.
Although we have other methods of acquiring customers, summer sales is our primary source of new
accounts. We believe that using a direct and personal sales approach is a valuable resource because
it allows us to create systems personalized for each customer’s unique needs.
Summer sales is a personalized approach that allows us to connect with our customers face to face.
Representatives can answer customers’ questions and tailor a system to any residence.
Yes. We have a national inside sales department at our Provo headquarters that follows up on
referrals throughout the country. We also have a traditional marketing department that generates
customers year-round.
Yes. All summer sales reps must obtain a license before they can legally knock doors. We do not
allow representatives to knock doors or represent our company without a license.
Every customer is required to take our pre-installation survey before the purchase is nalized and
equipment is installed. During this survey, they must acknowledge that they understand the terms
and length of the contract, our cancellation policy, and that Vivint is not afliated with any other
company. We also conduct a post-installation survey to ensure customers are satised with their new
system. We take these measures to protect both our customers and our representatives.
All of our reps wear the Vivint and ARM certied uniform and carry their license, pre-sales surveys,
ofcial contracts, and an ID number. To verify one of our reps, go to vivint.com/tools/verify and type
in the representative’s ID number and your location or call 801.765.5936.
What is ARM?
Why do we use it?
What are the benets of
using a direct-to-home sales
program?
Does Vivint have other
marketing methods?
Are your sales reps licensed?
How does Vivint ensure
legitimacy?
How do you keep your
customers informed?
Why does Vivint use an
authorized dealer?
