Tariff Document: Consumer

General Tariff information

Service Provider Name

Vodafone Qatar Q.S.C

License

Public Mobile Telecommunications Networks and Services License

Tariff Number

CP 1.1

Service Name

Prepaid

Tariff Type

Consumer

Tariff Notification Date

30 May 2019

Tariff Effective Date

30 May 2019

Tariff Version Number

CP 1.1 – 3.79

Definitions

Artificially Inflated

Traffic

Customer

A flow or volume of traffic via any Service, which Vodafone believes is: (i)

disproportionate to the flow or volume of traffic which Vodafone expects from

good faith commercial practice and usage of the Service; (ii) disproportionate

to Customer’s previous traffic profiles (in any given month) with Vodafone; (iii)

uses automated means to make calls (save where this is expressly approved by

Vodafone in writing); or (iv) may result in Customer exceeding the credit limit

which Vodafone places on Customer’s Vodafone account from time to time.

means the person subscribing to and using Prepaid services

Products and Services

means the communication products and services, including, but not limited to,

national and international calls and SMS (text messages), national and

international MMS (multi-media messages, to send photos), mobile internet,

roaming, and any other products and services we offer you.

Vodafone bonuses

Vodafone Retail Store

means the bonus minutes or MB’s included in your Prepaid plan.

Vodafone retail stores across Qatar and

available at

http://www.vodafone.qa/en/support/main-topics/other-topics/store-

locations

We, Us, Vodafone

means Vodafone Qatar QSC (commercial registration number 39656, PO Box

27727, Doha Qatar).

Unstructured

Supplementary

Service Data (USSD)

"Quick Codes" or "Feature codes", is a communications protocol used to

communicate with Vodafone’s mobile network.

1. Tariff Terms and Conditions

• Vodafone’s Prepaid General terms and conditions shall apply which are available at

https://www.vodafone.qa/en/legal-and-regulatory

• Where a product or service, which you use has specific terms and conditions published on our

website and/or other marketing material, those specific terms and conditions will also apply.

• Vodafone may from time to time offer and publish promotions that modify this tariff document,

and such modifications will apply for the stipulated time.

• The Prepaid service will start and all terms and conditions will apply from when the Customer puts

the SIM card into a mobile phone and use any of our Products and Services.

Tariff Document: Consumer

• Vodafone may offer 20% discounts on permanent or promotional offers as per the Article 3.9 of

the Retail Tariff Instructions.

2. Tariff Tables

2.1 Prepaid Tariff Plans

• The International and Local Minutes can be used to call numbers in Qatar and make international

calls. Calls to satellite numbers are not included in the International and Local Minutes and will be

charged at standard rack rates.

• Data usage will be deducted from an MB bonus first. When the MB bonus is exhausted, then Data

usage will be charged as per the rate card below.

• Customers cannot use the any Bonuses whilst roaming.

• The validity of each Prepaid plan is as set out below. Every time a customer recharges with a Prepaid

plan, the specific validity period set out below will apply. Credit recharge for Prepaid is as follows:

Price (QR)

Credit Balance

Validity (days)

10 10 60

20 20 60

35 35 60

55 55 180

100 100 180

150 150 180

200 200 180

300 300 365

500 500 365

3. Welcome Pack Price

The Welcome Pack is sold at QR25.00

4. Mobile Internet Packs

• Customers can choose between Automatic or once off mobile internet options

• If you have a once off Mobile internet Pack and use up your entire data limit, then you will not be

able to connect to the internet until you purchase another Mobile Internet Pack. If you however

have an automatic Mobile Internet Pack, then your Prepaid balance will be automatically charged

with another Mobile Internet Pack.

• Data Allowance on Mobile Internet Packs are for local usage only

• Customers can use Mobile Internet whilst roaming; however the data roaming charges will apply.

The data roaming prices are available on Vodafone website www.vodafone.com.qa

Balance can be used for local call, data; SMS or roaming usage.

Tariff Document: Consumer

Internet Pack Type You Pay

Allowance Validity

Internet Pack 1 Automatic QR1 10 MB 1 Day

Internet Pack 5 One off QR 5 210 MB Same day midnight

Internet Pack 6 Automatic QR6 75 MB 7 Days

Internet Pack 10 Automatic

QR10 500 MB Same day midnight

Internet Pack 10 One off QR10 500MB Same day midnight

Internet Pack 20 One off QR20 700 MB

7 days (one extra day validity through

E-top or App)

Internet Pack 20 Automatic QR20 1GB 7 days

Internet Pack 30 One-off QR30 1 GB 2 weeks

Unlimited Internet One-Off QR30

Unlimited

(3 Mbps)

Activation plus 1 day

Internet Pack 60 One-off QR60 2.5 GB 4 week s

Internet Pack 80 One-Off QR80 4 GB 4 weeks

Internet Pack 100 One-off QR100 7 GB 4 weeks

5 Smart Data Rate

• Customers who want to avail of the Smart Data Rate will need to subscribe, by dialling *200*111#.

• If the Customer has an existing Mobile Internet Pack e.g. MB 100, priority will be given to Data from

the Mobile Internet Pack being consumed first.

• On subscribing the Customer will get 10 Dhs/MB (where customer will not exceed QR2 out of

bundle spend per day)

• Once the customer unsubscribes from Smart Data Rate, they will be charged standard rate of QR

0.99/MB for any out of bundle or non-pack usage.

• Smart Data Rate is only available for local use in Qatar and is not available for use while roaming.

6. Nepal Super Pack

• All new and existing Customers can subscribe to Vodafone’s Nepal Super Pack, which is a weekly

recurring pack.

• To activate the pack for 1QR per week customer can dial *200*977#. On subscription the

Customers will get the following discounted rates:

Service Provider

Rate per minute

Ncell 50 Dhs per minute

Nepal Telecom (NTC) 50 Dhs per minute

Automatic as it is received from UUSD not by a recharge card.

FUP is 30 GB valid for activation day plus 1 day.

Tariff Document: Consumer

• To activate the 2QR per week pack customer can dial *250*2001#. On subscription the Customers

will get the following discounted rates

Service Provider

Rate per minute

NCell 45 Dhs per minute

Nepal Telecom (NTC) 45 Dhs per minute

• This Offer is available only to calls made on NTC and Ncell numbers in Nepal and is not available

on roaming calls.

• Standard international calling rates will apply to any calls made to customers in Nepal through any

other telecommunications operator.

• Customers can deactivate by dialing *250*977# (for QR1/week pack) or *250*2001# (for

QR2/week pack) but there will be no reimbursement of any subscription fees upon deactivation.

7. Nepal Combo Packs

• All new and existing Customers can subscribe to the Nepal Combo Packs to receive the following

benefits:

International

Minutes to Nepal

Bonus

Data

Bonus

Local

Mins

Pack Validity Bonus Validity

Activation

Code

10 20 (NTC + NCell) 100 MB 10 30 days 7 Days *200*830#

20 45 (NTC + NCell) 200 MB 20 30 days 7 Days *200*840#

50 120 (NTC only) 500 MB 50 30 days 7 days *200*503#

90 220 (NTC only) 1GB 100 30 days 7 days *200*9001#

• Customers can activate the Nepal Combo Packs through USSD and the Vodafone App.

• To de-activate 10 QR Nepal Combo Pack customer can dial *250*830#, for the QR 20 NTC Pack

customer can dial *250*840#, for QR50 NTC pack customer can dial *250*503# to deactivate and

for QR90 NTC pack customer can dial *250*9001# to deactivate

• The international minutes are applicable only for calls made on NTC and NCell numbers in Nepal

and are not available on roaming calls.

• Standard international rates will apply to any calls made to customers in Nepal on any other

Telecom operator.

• An out of pack rate of just 18 Dhs/min to call NTC or Ncell numbers will be applicable after expiry

of the pack minutes.

8. Credit Transfer

• Credit Transfer is a new service that will allow Prepaid Customers to transfer credit to any other

Vodafone Prepaid customer.

• To transfer credit, Customer will need to send an SMS to

‘97800’-Type “Amount <space>

Vodafone number”

• Credit Transfer is available for Vodafone Prepaid Customers with the following criteria:

a. Customers should be Vodafone prepaid Customers for at least 30 days or more;

b. Customers must have a minimum balance of QR 1 to make a credit transfer;

Tariff Document: Consumer

c. Customers must not have any Advance Credit, which has not been returned.

• Any Prepaid customer that do not fulfil the above criteria is not able to use the Credit Transfer

service.

• Customers can transfer a minimum amount One (1) QR and a maximum One thousand (1000) QR

per day.

• Sender will be charged 1 QR per transaction however there is no charge for receiving the credit.

• The validity of the credit received will be the same as the receiving Customers existing balance.

However, if the receiving Customers existing balance is zero, then the validity their previous

balance will apply.

• Customers can receive and use the credit while roaming however, Customers cannot transfer

credit while roaming.

• Customers can send ‘Transfer’ to 97800, for free to get details of their Credit Transfer transactions

and ‘Receive’ to 97800, for free to get details of their Credit Transfers received.

9. Advance Credit Modification

• Advance Credit is a new Value Added Service that allows customers with a balance below QR1 to

get QR5 Advance Credit.

• Advance Credit is available for Vodafone Prepaid customers with the following criteria:

a. Customers need to have been on the Vodafone network for 60 days or more.

b. Customers must have a balance of less than QR1

• Any Prepaid customers that do not fulfil the above criteria aren’t able to use Advance Credit.

• To get advance credit, you need to send an SMS with the number ‘5’ to 97555 and QR5 of credit

will be added to your Prepaid balance.

• The SMS to activate Advance Credit costs QR1. Since you will have less than QR1 when you send

the SMS then the cost of the SMS will get deducted from the QR5 that Vodafone adds to your

balance. For example, if you have 50Dhs balance and send the number ‘5’ to 97555 to get

Advance Credit. Q 5 will be added to your balance and QR1 will immediately be deducted for the

cost of the SMS for this service. After these two transactions you will have QR4.50 balance

remaining.

• The amount of QR5 Advance Credit will then be deducted from your next recharge. For example,

if you recharge with QR35 after you have used Advance Credit then you will receive QR30 on your

next recharge.

• Advance Credit is available only twice in between recharges.

• The validity of Advance Credit is the same as your current credit balance and Advance Credit does

not extend the validity of your existing credit or bonuses in the way a regular recharge would.

• Advance Credit can be used on any of the standard Vodafone services. You can make

international, local or video calls, use mobile internet, and send local or international SMS/MMS

until the advance credit is used up or expired.

• You can also buy other products from Vodafone with Advance Credit, as long as the product or

service you are purchasing is less than the amount of Advance Credit on your balance. For

example the Daily Internet Pack 2.

• You cannot transfer Advance Credit to other Customers.

• You can activate Advance Credit whilst roaming in countries where charges can be applied in real

time. For a full list of countries where you can use Advance Credit whilst roaming please visit

www.vodafone.qa/roaming

10. National Rate Card

Cost

Unit

National Voice

QR0.60

Per minute

Video Calling

QR0.55

Per minute

National SMS

QR0.39

Per SMS

Tariff Document: Consumer

MMS

QR0.80

Per MMS

Mobile Internet

QR0.99

Per MB

calls to a mobile or to a fixed line.

All calling prices are charged per minute and Mobile internet usage is charged on per MB

increments.

11. International Calling Rate Card

Cost

Unit

International SMS

QR0.60

Per SMS

International MMS

QR1.20

Per MMS

• International calls are QR0.99 per minute for over 145 countries.

• Please visit www.vodafone.qa/intenational

for a full list of countries and rates

12.1 International Calling Card 25 (ICC 25)

• Customers who purchase International Calling Card 25 (ICC 25) will get 48 international minutes

to call 15 countries available at www.vodafone.qa/intenational

, valid for thirty (30) days.

• Customer can instead of the 48 international minutes avail the following extra minutes to the

destinations below by dialing the activation code *120# :

Destination

Minutes

Validity

India

185

14 days

Bangladesh

125

14 days

Sri Lanka (Dialog)

14 days

Philippines (Globe)

250

14 days

Indonesia 75 14 days

Pakistan 125 14 days

• Customer need to choose between the two offers and once activated they can claim the benefits

of either offer.

• To avail the extra minutes the customer must have at least 48 international minutes balance from

the ICC international card.

• Customer can do multiple recharges on expiry of minutes.

• Once the minutes expire customer will be charged standard rates.

• Customers can buy the ICC card at any Vodafone retail store or call 191 for more information.

12.2 International Calling Card 10 (ICC 10)

• Customers who purchase International Calling Card 10 (ICC 10) will get 18 international minutes

to call 15 countries available at www.vodafone.qa/intenational valid for seven (7) days.

• Customer will also get a bonus of 32 international minutes valid till midnight next day. These

minutes can be used only to call, Globe Philippines and all Operators in India, Pakistan, Bangladesh

and Indonesia.

• Customers can buy the ICC card at any Vodafone retail store or call 191 for more information.

Tariff Document: Consumer

12.2 International Calling Card 5 (ICC 5)

• Customers who purchase International Calling Card 5 (ICC 5) will get 30 international minutes to

call Pakistan, India, Bangladesh, Philippines and Indonesia. These minutes are valid till midnight of

the day of recharge

• Customers can buy the ICC 5 card at any Vodafone retail store or call 191 for more information.

13. International 65

• Customers can make calls to 117 countries for 65 Dhs per minute if they opt in to the offer.

• Please visit www.vodafone.qa/international for the list of countries.

• Customers can activate the International rate of 65 Dhs per minute by dialling *200*260# and 50

Dhs will be deducted from the prepaid balance every week. If a customer does not have sufficient

balance at time of renewal, the International 65 rate will remain on the account ‘on hold’ for 7

days and will renew as soon as the customer recharges with sufficient credit. The customer will

be charged the standard rate for calls while the promotion is ‘on hold’. If there is no recharge

during this 7 day period the International 65 rate will be removed and the standard rates will

apply.

• Customer can opt out of the offer by dialling *250*260#. Once the customer has cancelled the

offer the standard rack rates in 22 below will apply.

• The customer can activate the 65Dhs offer again by dialling *200*260# at any time.

• Customers will be charged 50 Dhs for another week for the opt-in rate on reactivation.

14. India Opt in Rate

• Customers can make calls to India for 15Dhs per minute if they opt in for the offer.

• Customers can activate the India rate of 15Dhs per minute by dialling *200*202# and 50 Dhs will

be deducted from the prepaid balance every 7 Days

• The Opt in rate to India will be valid for 7 days from the day of activation. The 50dhs will continue

to be deducted from the customer’s prepaid balance every 7 days until the customer opts out of

the offer.

• If a customer does not have sufficient balance at time of renewal, the India opt in rate will remain

on the account ‘on hold’ for 30 days and will renew as soon as the customer recharges with

sufficient credit. The customer will be charged the standard rate for calls while the promotion is

‘on hold’. If there is no recharge during this 30 days period the India opt in rate will be removed and

the standard India rate will apply.

• The customer can opt out of the offer by dialing *250*9911#. Once the customer has cancelled

the offer the standard India calling rate will apply immediately and the promotional rate will no

longer renew.

• The customer can activate the India opt in rate again by dialing *200*202#at any time. Customers

will be changed 50Dhs for another 7 days of the Opt in rate on reactivation.

14A Bangladesh Discount Rate

• Customers can make calls to Bangladesh for 25Dhs per minute if they opt in for the offer.

• Customers can activate the Bangladesh rate of 25Dhs per minute by dialling *200*288# and QR2

will be deducted from the prepaid balance every 7 Days

• The Opt in rate to Bangladesh will be valid for 7 days from the day of activation. The QR2 will

continue to be deducted from the customer’s prepaid balance every 7 days until the customer opts

out of the offer.

• If a customer does not have sufficient balance at time of renewal, the Bangladesh opt in rate will

remain on the account ‘on hold’ for 30 days and will renew as soon as the customer recharges with

sufficient credit. The customer will be charged the standard rate for calls while the promotion is

Tariff Document: Consumer

‘on hold’. If there is no recharge during this 30 days’ period, the Bangladesh discount rate will be

removed and the standard Bangladesh rate will apply.

• The customer can opt out of the offer by dialing *250*288#. Once the customer has cancelled the

offer the standard Bangladesh calling rate will apply immediately and the promotional rate will no

longer renew.

• The customer can activate the Bangladesh discount rate again by dialing *200*288# at any time.

Customers will be changed 50Dhs for another 7 days of the Opt in rate on reactivation.

14B Egypt Discount Rate

• Customers can make calls to Egypt for 45Dhs per minute if they opt in for the offer.

• Customers can activate the Egypt rate of 45Dhs per minute by dialling *200*220# and QR2 will

be deducted from the prepaid balance every 7 Days

• The Opt in rate to Egypt will be valid for 7 days from the day of activation. The QR2 will continue

to be deducted from the customer’s prepaid balance every 7 days until the customer opts out of

the offer.

• If a customer does not have sufficient balance at time of renewal, the Egypt opt in rate will remain

on the account ‘on hold’ for 30 days and will renew as soon as the customer recharges with

sufficient credit. The customer will be charged the standard rate for calls while the promotion is

‘on hold’. If there is no recharge during this 30 days’ period, the Egypt discount rate will be

removed and the standard Egypt rate will apply.

• The customer can opt out of the offer by dialing *250*220#. Once the customer has cancelled

the offer the standard Egypt calling rate will apply immediately and the promotional rate will no

longer renew.

• The customer can activate the Egypt discount rate again by dialing *200*220# at any time.

Customers will be changed 50Dhs for another 7 days of the Opt in rate on reactivation.

14C Philippines Add On

• Customers who opt in to the Philippines Add on pack can get 300 minutes to call Globe

Philippines for 7 Days.

• Customers can activate the pack by dialling *200*121# and will be charged QR20 deducted from

the prepaid balance every 7 Days

• The 300 minutes will be valid for 7 days from the day of activation. The QR20 will continue to be

deducted from the customer’s prepaid balance every 7 days until the customer opts out of the

offer.

• The customer can opt out of the offer by dialing *250*121#. Once the customer has cancelled

the offer the standard Philippines calling rate will apply immediately and the promotional rate

will no longer renew.

15. 25Dhs Local Pack

• All Customers can make local calls in Qatar on any network for just 25 Dhs per minute by paying

a subscription of 50 Dhs per week.

• To activate the Pack, Customer can dial *200*10# from their mobile and it will renew

automatically every week.

• Customer will receive an SMS from Vodafone confirming that the Pack has been activated and

that 50 Dhs has been debited from the balance.

• If the Customer doesn’t have enough balance for the renewal, the pack will go into Sleep Period

for 30 days. If the Customer recharges during the Sleep Period, the renewal will automatically

happen and 50 Dhs will be debited from the Customers balance.

Tariff Document: Consumer

• Priority of usage of the Pack shall be after the Customer utilises any included minutes which it

already subscribes to and before standard rate apply.

• A Customer can deactivate the Pack at any given time by dialling *250*10# after which the Pack

will not automatically renew, however the Customer can still activate the Pack by dialling

200*10#.

16. Combo Offers

16.1 New Combo 15 and 35 Pack

• All Customers can purchase Combo 15 and 35 to get the benefits below:

Combo Pack

Fee

Benefits

Validity

Activation

channel

Local Pack 5

QR5

30 Local mins

5 days

*200*365#

Local Pack 15

QR15

150 Local mins and 100 MB

data

10 days

*200*1015#

Local Pack 35 QR35 350 Local mins and 250 MB

data

15 days *200*1035#

• These packs are available on USSD.

• The benefits are added automatically on pack activation and it is a one off product.

16.2 Combo 30 Card

• All Customers can purchase Combo 30 card to make 100 local minutes and 250 MB data valid for

30 days.

• This card is available Retail stores, My Vodafone App or through Self Service Machine.

• The benefits are added automatically on recharge and it is a one off product.

17. Premium Service

17.1 Customers making voice calls to the number range in Bahrain will be at the following rate below:

Number Range

Standard Rate

Premium Call Rate

Bahrain Prepaid Prepaid

+97371110000 till

+97371119999

99Dhs per min 2.50QR per min

Tariff Document: Consumer

18. New Vodafone Passport Pack

• All Customers who subscribe to the Passport Pack (“Passport Pack”) by paying QR100 per week

shall receive the benefits below:

Roaming Offer

Roaming Minutes

1GB

100 outgoing and incoming

• The benefits are only applicable in the passport pack countries available at

www.vodafone.qa/passportpack

• Customers can subscribe while in Qatar or abroad through the MyVodafone App or by dialling the

activation code *110*110#.

• Activated is valid for one (1) week and Customers can only reactivate the Passport Pack after

expiry.

• If the Customer consumes more than the total data/voice allowance before the expiry, then the

rate will be QR 1 per 1MB/Minute until the 7 day period expires and thereafter the standard roaming

rates in Article 18 below will apply.

• Customer will receive an SMS notification when their data/voice is consumed or when the validity

period has expired.

• Customer can also dial *129# or check the My Vodafone App. to know the remaining data

allowance in the Offer.

• Any remaining data/voice in the passport Pack if not consumed within 7 days from the activation

date will expire.

• Customers can use the Passport Pack along with Vodafone Passport Rate. However any roaming

usage beyond the Passport Pack allowance will be charged only at 75Dhs per minute, per SMS, or

per MB when Customer travels in the countries covered.

18A. Vodafone Passport Card

• All Customers who purchase the Passport Card (“Passport Card”) by paying QR100 shall receive

the benefits below with 7 days validity:

Roaming Offer

Roaming Minutes

1GB

100 outgoing and incoming

• The benefits are only applicable in the passport pack countries available at

www.vodafone.qa/passportpack

• Customers can purchase while in Qatar through retail outlets or abroad through the Vodafone

website www.vodafone.qa

• Activation is valid for seven (7) days and Customers can active several cards at the same time.

• If the Customer consumes more than the total data/voice allowance before the expiry then

standard roaming rates below will apply.

• Customer will receive an SMS notification when their data/voice is consumed or when the validity

period has expired.

• Customer can also dial *129# or check the My Vodafone App. to know the remaining data

allowance in the Offer.

• Any remaining data/voice in the Passport Card if not consumed within 7 days from the activation

date will expire.

• Customers can use the Passport Card along with Vodafone Passport Pack.

Tariff Document: Consumer

19. Roaming Rate Card

• The latest List of Prepaid Roaming Countries is available at VQ’s website

www.vodafone.com.qa/roaming

Local

Calls

Calls back

to Qatar

GCC

Calls

Internati

onal

Calls

Receiving

calls

SMS

Data

MMS

QR/mi

QR/min

QR/mi

QR/min

QR/SM

QR/MB

QR/M

GCC 0.88 2.00 2.00 17.00 0.80 .22 1.82 3.00

Vodafone

Countries

3.00 8.00 17.00 17.00 2.25 1.50 15.00 5.00

Middle East and

North Africa

5.00 3.00 17.00 17.00 17.00 2.00 55.00 5.00

Americas &

Europe

5.00 3.00 17.00 17 17.00 2.00 55.00 7.00

Asia & Oceania

5.00

3.00

17.00

2.00

55.00

7.00

Africa & Rest of

the World

5.00 3.00 17.00 17 17.00 2.00 55.00

9.00

Satellite & In-

flight Services

30.00 30.00 30.00 30.00 30.00 2.00 75 10.00

20. Flex Add-ons

• Customers can subscribe to different Flex add-ons through USSD and My Vodafone App as per the

below:

Add-on Amount

Flex

Validity

USSD Activation code

QR5 30 Flex Same day midnight *200*3005#

QR20

150 Flex

7 days

*200*771#

QR50

450 Flex

30 days

*200*45#

QR100

1000 Flex

30 days

*200*1000#

o Local Flex Rates

1 Local Min

1 SMS/MMS local or international

1GB Data

1 Flex

147 Flex

Tariff Document: Consumer

• International Flex Rates

Flex Rate/Min

List of Countries

India

Bangladesh

Nepal

Egypt

Pakistan and Philippines

Bahrain, France, Indonesia, Jordan, Kenya, Saudi Arabia, Kuwait, Lebanon,

Malaysia, Nigeria, Oman, Spain, Sri Lanka, Sudan, Syria, Thailand, Turkey, UAE,

UK, USA and Yemen

Afghanistan, Andorra, Angola, Anguilla, Antigua, Armenia, Australia, Austria,

Belarus, Belgium, Benin, Bermuda, Bhutan, Bosnia, Botswana, Brazil, Brunei,

Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, China, Colombia,

Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, El Salvador, Equatorial

Guinea, Estonia, Finland, French Guiana, Germany, Ghana, Greece, Grenada,

Hong Kong, Hungary, Iran, Iraq, Ireland, Italy, Ivory Coast, Japan, Kazakhstan,

Kyrgyzstan, Lao P.D.R., Liechtenstein, Macao, Mariana Island, Martinique,

Mauritius, Mexico, Mongolia, Montserrat, Mozambique, Namibia, Netherlands,

Netherlands Antilles, New Caledonia, New Zealand, North Korea, Norway,

Palestine, Portugal, Puerto Rico, Romania, Russia, Rwanda, San Marino, Santa

Lucia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, South

Sudan, St Vincent Grenada, Suriname, Sweden, Taiwan, Tajikistan, Tanzania,

Trinidad & Tobago, Turkmenistan, Turks Caicos Islands, Uganda, Ukraine, US

Virgin Islands, Uzbekistan, Vatican, Venezuela, Vietnam and Virgin Islands

15 Albania, , Argentina, Aruba, Belize, Bolivia, Bulgaria, Burkina Faso, Comoro Island,

Congo, Congo Republic, Djibouti, Ecuador, Eritrea, Ethiopia, Fiji, French

Polynesia, Georgia, Gibraltar, Guadeloupe, Guatemala, Guernsey, Guyana, Haiti,

Honduras, Iceland, Lesotho, Liberia, Lithuania, Luxembourg, Macedonia, Malawi,

Malta, Mayotte, Micronesia, Moldova, Monaco, Montenegro, Morocco, Myanmar,

Nicaragua, Niger, Palau, Panama, Paraguay, Peru, Poland, Reunion, Samoa,

Senegal, Somalia, Swaziland, Switzerland, Togo, Tonga, , Uruguay and Zambia

Azerbaijan, Algeria Bahamas, Barbados, Burundi, Central African Republic, Chad,

Chile, Cook Islands, Cuba, Dominica, Dominican Republic, East Timor, Faroe

Island, Gabon, Gambia, Greenland, Guam, Guinea Bissau, Guinea Republic,

Jamaica, Jersey, Kosovo, Latvia, Libya, Madagascar, Maldives, Mali, Marshall

Islands, Mauritania, Nauru, Niue Island, Papua New Guinea, Sao Tome & Principe,

Seychelles, Sierra Leone, Solomon Islands, St Kitts Nevis, St Pierre & Miquelon,

Tunisia, Tuvalu, Vanuatu, Wallis & Futana Island and Zimbabwe

• Flex 20 renews weekly automatically after seven (7) days from activation as long as the customer

has enough Prepaid balance.

• The validity of the Flex is 7 days from activation and all unused Flex will expire automatically at the

end of 7 days.

Tariff Document: Consumer

• To activate the customer just needs to dial *200*771# from their handsets.

• In order to deactivate customers can dial *250*771# or dial *100#.

21. New Flex Choice Option

• All Vodafone Prepaid customers recharging with the recharge amounts will get an entirely new

service the New Flex Choice option in addition to the normal credit recharge as below:

Recharge Amount

Flex

Validity

QR20

150 Flex

7 days

QR55

475 Flex

30 days

QR 60

500 Flex

30 days

Qr80

700 Flex

30 days

QR 100\MI100 1,000 Flex 30 days

QR 200

2500 Flex

30 days

QR300 3750 Flex 30 days

QR500 6250 Flex 30 days

• To activate the customer just needs to dial *777*PIN# from their handsets to recharge and will get

two options:

o Credit balance OR Data

o FLEX

• Flex 10 and 20 are standalone cards and customers can recharge using *127*PIN#

• All unused Flex can be carried forward if the customer’s recharge again with the same card before

the expiry of the Flex except QR10 and 20.

• If customer can utilise the Flex Units for data, SMS or local and international usage as per Article 21

above.

22 New Flex Choice Option

• All Vodafone Prepaid customers recharging with the recharge amounts will get an entirely new

service the New Flex cards as below:

Recharge Amount

Flex

Validity

QR5*

30 Flex

Same Day midnight

QR10

70 Flex

Next day midnight

QR20

150 Flex

7 days

* Now Available on scratch card, eVoucher and eTopup.

Tariff Document: Consumer

23. International Standard Rate

The standard rack rates for international calls are below and also available at

http://www.vodafone.qa/en/plans-and-numbers/prepaid/prepaid-rates

Country

Call Rates ( Dhs)

Country

Call Rates ( Dhs)

Afghanistan

Lesotho

150

Albania

166

Liberia

166

Algeria

300

Libya

250

Andorra

Liechtenstein

Angola

Lithuania

250

Anguilla

Luxembourg

150

Antarctica

2800

Macau

Antigua

Macedonia

166

Argentina

150

Madagascar

350

Armenia

Malawi

150

Aruba

150

Malaysia

Ascension

600

Maldives Island

250

Australia

Mali

250

Austria

Malta

150

Azerbaijan

250

Mariana Island

Bahamas

350

Marshall Island

350

Bahrain

Martinique

Bangladesh

Mauritania

250

Barbados

350

Mauritius

Belarus

Mayotte

250

Belgium

Mexico

Belize

150

Micronesia

150

Benin

Moldova

150

Bermuda

Monaco

150

Bhutan

Mongolia

Bolivia

150

Montenegro

166

Bosnia Herz

Montserrat

Botswana

Morocco

250

Brazil

Mozambique

Brunei

Myanmar

150

Bt Virgin Islands

Namibia

Bulgaria

150

Nauru

350

Burkina Faso

150

Nepal

Burundi

250

Netherlands

Cambodia

Netherlands Ant

Cameroon

New Caledonia

Canada

New Zealand

Cape Verde

Nicaragua

150

Tariff Document: Consumer

Cayman Islands

Niger

150

Central Africa

250

Nigeria

Chad

250

Niue Island

250

Chile

250

Norfolk Island

600

China

Norway

Colombia

Oman

Comoro Island

150

Pakistan

Congo

150

Palau

150

Congo Rep

150

Palestine Auth

Cook Island

250

Panama

150

Costa Rica

Papua New Guinea

250

Croatia

Paraguay

150

Cruise Schips

150

Peru

150

Cuba

350

Philippines

Cyprus

Poland

150

Czech Rep

Portugal

Denmark

Puerto Rico

Diego Garcia

600

Reunion

150

Djibouti

166

Romania

Dominican Rep

350

Russia

East Timor

350

Rwanda

Ecuador

150

Samoa

150

Egypt

San Marino

El Salvador

Santa Lucia

Equatorial Gui

150

Sao Tome Prin

250

Eritrea

150

Satellite

2800

Estonia

350

Saudia Arabia

Ethiopia

150

Senegal

166

Faeroe Island

Serbia Mont

Falkland Island

2800

Seychelles

250

Ferry Cruise

150

Sierra Leone

250

Fiji

150

Singapore

Finland

Slovak Rep

France

Slovenia

250

French Guiana

Solomon Island

350

French Polyn

150

Somalia

166

Gabon

250

South Africa

Gambia

350

South Sudan

Georgia

150

Spain

Germany

Sri Lanka

Ghana

St Helena

2800

Gibraltar

150

St Kitts Nevis

250

Greece

St Pierre Miq

250

Greenland

250

St. Vincent Gren

Tariff Document: Consumer

Grenada

Sudan

Guadeloupe

150

Surinam

Guam

350

Swaziland

150

Guatemala

150

Sweden

Guernsey

150

Switzerland

150

Guinea Bissau

250

Switzerland Con

Guinea Rep

250

Syria

Guyana

150

Taiwan

Haiti

150

Tajikistan

Honduras

150

Tanzania

Hong Kong

Thailand

Hungary

Thuraya

600

Iceland

150

Togo

166

India

Tokelau

600

Indonesia

Tonga

166

In-Flight

2800

Trinidad & Tobago

Iran

Tunisia

250

Iraq

Turkey

Ireland

Turkmenistan

Israel

Turks Caicos Island

Italy

Tuvalu

350

Ivory Coast

Uganda

Jamaica

350

Ukraine

Japan

UAE

Jersey

250

Jordan

Uruguay

150

Kazakhstan

USA

Kenya

Uzbekistan

Kiribati

2800

Vanuatu

250

North Korea

Venezuela

South Korea

Vietnam

Kosovo

250

Virgin Island USA

Kuwait

Wallis Fun Island

250

Kyrgyz

Yemen

Laos

Zambia

150

Latvia

250

Zimbabwe

250

Lebanon

24. Vodafone Branded Devices local data offer

All existing and new Vodafone Prepaid customers who purchase a Vodafone Branded Devices e.g.

Vodafone Smart platinum 7 or Vodafone Smart Ultra (“Vodafone Branded Devices Handset”)

(“Eligible Customer”) shall be entitled to the following offer (“Offer”):

Tariff Document: Consumer

• Six (6) GB free local data for ninety days (90) days to all Prepaid customers

• After three months the extra data will automatically expire and in case the Eligible Customers

exceeds the free data allowance then Standard data rates apply.

• Eligible Customers disconnecting, transferring or migrating to other Postpaid Plans within the

first seven (7) months will automatically lose the free data Offer.

• To receive the benefits of this Offer, Eligible Customers must purchase the Handset from any

Vodafone store, a list of which can be found at

www.vodafone.qa/en/support/main-

topics/other-topics/store-locations, or online at www.vodafone.qa

• Existing Prepaid customers that want to benefit from this Offer must pay all their charges on

or before the due date, in accordance with the Prepaid Terms and Conditions, to receive the

benefit of this Offer.

• Vodafone reserves the right to terminate the Offer at any time in the event of outstanding

charges.

• Vodafone online and retail stores return and warranty policy apply which can be found at

http://www.vodafone.qa/en/legal-and-regulatory/online-returns-and-warranty-policy

25. Service Provider Obligations

• Vodafone shall use best endeavours to provide Customer with the Services however, due to the

nature of this technology; Vodafone cannot guarantee a fault-free service.

• Vodafone may suspend the Services: (i) in order to carry out maintenance or testing of the

Vodafone Network; (ii) during any technical failure of the Vodafone Network; (iii) when it is

necessary to safeguard the security and integrity of the Vodafone Network or to reduce the

incidence of fraud; (iv) where it is necessary for reasons of Force Majeure; (v) where it identifies an

Artificially Inflated Traffic due to fraud. Vodafone shall endeavour to keep all such suspensions to

a minimum and shall give Customer notice of such suspensions where reasonably practicable.

• Vodafone is not responsible or liable for any non-performance of Services or for any degradation

or deviation of the Services that can be reasonably attributed to the actions or omissions of the

Customer or third parties.

26. Customer Obligations

• Prepaid Service is for the use of the registered Customer only. The Customer may not transfer the

registered Prepaid SIM card to another person without a valid transfer of number (TON) using the

TON form at any Vodafone Retail Stores. Unauthorized transfer of a Prepaid SIM card may result in

service cancellation.

• The Customer must promptly notify Vodafone if the SIM Card is lost, stolen or damaged. In the

event of loss, theft or damage of the SIM Card, the Customer must notify Vodafone within forty

eight (48) hours of becoming aware.

• Porting Out:

(i) The Customer can port their Prepaid Number but only after all invoiced charges

outstanding at the time of port out request are fully paid. If charges are outstanding at the

time of porting, Vodafone will inform the Customer of the amount payable and the

timeframe in which that payment must be made to avoid the cancellation of the

Customer’s port request.

(ii) The Customer must pay all charges that have been incurred by the Customer but which

have not been invoiced by Vodafone as at the date of the port, including any early contract

termination fees. Vodafone will issue the Customer with a final invoice in respect of those

charges. If the final invoice is not paid within 30 days of the invoice date, Ooredoo may

direct the other service provider to bar the ability of the Customer to make outgoing calls

(except for calls to emergency service numbers and operator service numbers), send

Tariff Document: Consumer

SMS/MMS, access data services and any other outgoing services using the ported mobile

number.

(iii) After 45 days, Vodafone may direct the other service provider to suspend the ability of the

Customer to receive public telecommunications services using the ported mobile number

and terminate the public telecommunications services in respect of the ported mobile

number. The Subscriber may lose the right to use the ported mobile number if the invoiced

charges are not paid within a certain period after the date of termination.

(iv) If the Customer requests the porting of a mobile number from Vodafone and it is

subsequently discovered that the port has been made in error, is fraudulent or the

Customer does not otherwise have the right to port that mobile number, Vodafone may

take such measures as are necessary to address this issue, including returning the ported

number to the original range holder.

Tariff Modification Version Control

Tariff Modification Version

Number

Effective Date

Description of Change

3.58 18/06/2017 Article 14 – India Opt in Rate – Amended the

days from 30 to 7 days and QR2 to 50 Dhs for 7

days. Article 14A – Bangladesh Discount Rate (19

Dhs per minute for Qr2 every 7 days). Article 14B

– Egypt Discount Rate (30 Dhs per minute for

QR2 every 7 days). Article 14C – Philippines Add

On (300 minutes to call Philippines for 7 days.

3.59 03/08/2017 Article 21 – Added Flex 20 Weekly

3.60 16/08/2017

Article 7.1 – Smart Data rates changes to 20MB

for QR1.

3.61

24/08/2017

Article 22 - New Flex Choice Option

3.62

15/10/2017

Article 6 – (i) Internet Pack 5 removed from the

market. Existing customers can continue to enjoy

the benefits till expiry. (ii) Internet Pack 100 data

allowance reduced from 5 GB to 2.5 GB; (iii)

Internet Pack 80 data allowance reduced from 7

GB to 4 GB and (iv) Internet Pack 10

0 data

allowance reduced from 9 GB to 7 GB. Article

12.3- Added ICC5 product to call 30 international

minutes to call 6 countries. Article 14 – India Opt

in Rate increased from 12 Dhs to 20 Dhs. Article

16.1 - Combo 5 Card -

All Customers can

purchase Combo 5 card to make 30 instead of 50

local minutes and 30 MB data valid for 5 days.

Article 21 - increase in the Flex Rate from 125 to

204.8 for 1GB Data.

Article 23 –

Call rates

increased for Algeria from 166 Dhs to 250 Dhs

Estonia from 99 Dhs to 350 Dhs Morocco from

166 Dhs to 250 Dhs and Tunisia from 166 Dhs to

250 Dhs.

Tariff Document: Consumer

3.63

1/11/2017

Article 8A – Nepal Combo Pack added.

3.64

05/02/2018

Article 21 - Flex data rate revised.

3.65 15/03/2018 Article 3.1 – Free local calls bonus removed.

Article 6 – Changes to Mobile Internet (MI) packs

10 and 20 in allowance and validity and MI 30

allowance. Article 12.2 IIC 10 –

Bonus 32

international minutes to certain countries added.

Article 12.3 – ICC5 removed.

3.66

27/03/2018 Article 16 – Two New Combo 15 and 35 Packs

added and Combo 5 removed.

3.67

01/04/2018

Article 19 – GCC rates revised.

3.68

29/04/2018

Article 8. Nepal Super Pack – 20 to 25Dhs. Article

12.1 – ICC25 – India minutes from 250 to 185;

Nepal from 140 (All Nepal) to 125 (NTC only) and

Bangladesh from 190 to 125 minutes. Article 13

– International 55 Dhs changed to 65 Dhs per

minute. Article 14 – India Opt in rate 20 Dhs to 15

Dhs. Article 14A - Bangladesh discount rate 19

Dhs to 25 Dhs. Article 14B – Egypt discount rate

from 30 Dhs to 45 Dhs. Article 15 – 20 Dhs local

pack – from 20 Dhs to 25 Dhs. Article18 & 18A–

New Vodafone passport Pack – 1 GB for GCC

removed. Article 21 – Flex 20 weekly – 200 Flex to

150 Flex. Flex Egypt rate from 3 Flex per minute to

5 flex per minute. Article 22 – New Flex choice

option – QR 20 – 200 Flex to 150 Flex.

3.69 08/05/2018 Article 8. Nepal Super Pack – rate per minute

changed. Article 8A – Ncell changed to NTC and

two new packs added. Removed falla club non-

telco benefits.

3.70

16/08/2018

Article 8A – Added NCell. Article 12.1 and 12.2 –

Added Ncell.

3.71

28/08/2018

Article 22 – Added Flex 10 and clarified validity.

Article 8 and 8A – Added NCell and reduced the

Nepal rates.

3.72

13/09/2018

Article 21 – Flex rate – Algeria and Tunisia. Article

23 – International Standard rate - Algeria and

Tunisia. Deleted Article 23

Tariff Document: Consumer

3.73

25/11/2018

Deleted – Article 2 – Service Features; Article 2.1

Removed reference to Blackberry; Article 5

Blackberry plans; Article 5 –

Removed MI20;

Article 7 – Smartphone Data Offer; Article 11 –

removed International Video Calling; Article 20

and 20.1 – Falla Plan

s; Article 21 (a) Q10 recharge.

Amended - Article 2.1 – Added Validity column;

Article 4 – Mobile Internet Packs – IP 200 – 20 GB

and 6 weeks; Article 16 – Combo Offers – Added

Local Pack 5; Article 20 - Added Flex Add Ons;

Article 21 (a) 150 Flex instead of 200; Article 22 –

New Flex Choice Option.

3.74

18/12/2018

Added: Article 1- 20% discount; Article 4 – added

out of bundle charges; Article 5 – out of bundle

charges. Removed: Article 2.1 – Thuraya, Article

17.2 – removed SMS Alert Services; Article 24.1 –

Smartphone offer for Non-

Vodafone branded

devices.

3.75

08/01/2019

Nepal price increase in Article 6 and 20. Added

new Clause 12.2 - International Calling Card 5 (ICC

5).

3.76

14/03/19

Article 4 – new MI Packs

3.77

27/03/19

Article 5 - 10 MB smart data rate; Article 10 –

National Voice QR 0.60; and Article 16.1 – Local

Pack 5.

3.78

01/04/2019

Article 19 – GCC rates revised.

3.79 30/05/2019 Article 4 – new Internet Pack – Unlimited QR 30

Pack.