Tariff Document: Consumer
1
C2 General
General Tariff information
Service Provider Name
Vodafone Qatar P.Q.S.C
Tariff Number
C02
Marketing Name of the Retail Offer
Prepaid Standard terms and Conditions
Tariff Type
Permanent
Duration
N/A
Customer Group
Consumer
Tariff Effective Date
29 Sept 2022
Tariff Version Number
23
Definitions
Artificially Inflated Traffic
Customer
A flow or volume of traffic via any Service, which Vodafone believes is: (i)
disproportionate to the flow or volume of traffic which Vodafone expects from good
faith commercial practice and usage of the Service; (ii) disproportionate to Customer’s
previous traffic profiles (in any given month) with Vodafone; (iii) uses automated
means to make calls (save where this is expressly approved by Vodafone in writing); or
(iv) may result in Customer exceeding the credit limit which Vodafone places on
Customer’s Vodafone account from time to time.
means the person subscribing to and using Prepaid services
Products and Services
means the communication products and services, including, but not limited to,
national and international calls and SMS (text messages), national and international
MMS (multi-media messages, to send photos), mobile internet, roaming, and any other
products and services we offer you.
Vodafone bonuses
Vodafone Retail Store
means the bonus minutes or MB’s included in your Prepaid plan.
Vodafone retail stores across Qatar and available at
http://www.vodafone.qa/en/support/main-topics/other-topics/store-locations
We, Us, Vodafone
means Vodafone Qatar QSC (commercial registration number 39656, PO Box 27727,
Doha Qatar).
Unstructured
Supplementary Service
Data (USSD)
"Quick Codes" or "Feature codes", is a communications protocol used to communicate
with Vodafone’s mobile network.
1. Tariff Terms and Conditions
• Vodafone’s Prepaid General terms and conditions shall apply which are available at
https://www.vodafone.qa/en/legal-and-regulatory
• Where a product or service, which you use has specific terms and conditions published on our website and/or
other marketing material, those specific terms and conditions will also apply.
• Vodafone may from time to time offer and publish promotions that modify this tariff document, and such
modifications will apply for the stipulated time.
• The Prepaid service will start, and all terms and conditions will apply from when the Customer puts the SIM
card into a mobile phone and use any of our Products and Services.
• Vodafone may offer 20% discounts on permanent or promotional offers as per the Article 3.9 of the Retail
Tariff Instructions.
Tariff Document: Consumer
2
C2 General
2. Tariff Tables
2.1 Prepaid Tariff Plans
• The International and Local Minutes can be used to call numbers in Qatar and make international calls. Calls
to satellite numbers are not included in the International and Local Minutes and will be charged at standard
rack rates.
• Data usage will be deducted from an MB bonus first. When the MB bonus is exhausted, then Data usage will
be charged as per the rate card below.
• Customers cannot use the any Bonuses whilst roaming.
• The validity of each Prepaid plan is as set out below. Every time a customer recharges with a Prepaid plan, the
specific validity period set out below will apply. Credit recharge for Prepaid is as follows:
Price (QR)
Credit Balance
1
Validity (days)
10
10
30
20
20
60
30
30
180
35
35
60
50
50
180
55
55
180
60
60
180
80
80
180
100
100
180
150
150
180
200
200
180
300
300
365
500
500
365
3. Welcome Pack Price
• The Welcome Pack is sold at QR25.00
4. Mobile Internet Packs
• Customers can choose between Automatic or once off mobile internet options.
• If you have a once off Mobile internet Pack and use up your entire data limit, then you will not be able to
connect to the internet until you purchase another Mobile Internet Pack. If you however have an automatic
Mobile Internet Pack, then your Prepaid balance will be automatically charged with another Mobile Internet
Pack.
• Data Allowance on Mobile Internet Packs are for local usage only
• Customers can use Mobile Internet whilst roaming; however the data roaming charges will apply. The data
roaming prices are available on Vodafone website www.vodafone.com.qa
Internet Pack
Type
Price
Allowance
Validity
Internet Pack 1
Automatic
2
QR1
10 MB
1 Day
Internet Pack 5
One Off
QR 5
300 MB
Same day midnight
Internet Pack 6
Automatic
QR6
75 MB
7 Days
1
Balance can be used for local call, data; SMS or roaming usage.
2
Automatic as it is received from UUSD not by a recharge card.
Tariff Document: Consumer
3
C2 General
Internet Pack 10
One Off
QR10
300 MB
3 days
450 MB
4 days
Internet Pack 20
One Off
QR20
700 MB
7 days (one extra day validity
through E-top or App)
836 MB
8 days
Internet Pack 30
One Off
QR30
1 GB
2 weeks
Extra 1 GB
8 days
Unlimited Internet 25
3
One Off
QR25
Unlimited
4
Activation plus 1 day
Internet Pack 50
One Off
QR50
2 GB
4 weeks
Extra 1.8 GB
8 days
Internet Pack 60
One Off
QR60
2.5 GB
4 weeks
Extra 2 GB
8 days
Internet Pack 80
One Off
QR80
4 GB
4 weeks
Extra 2 GB
8 days
Internet Pack 100
One Off
QR100
7 GB
4 weeks
Extra 2 GB
8 days
Internet Pack 150
One Off
QR 150
14 GB
4 weeks
Extra 2 GB
8 days
Unlimited Internet 250
One Off
QR 250
Unlimited
5
30 days
Internet Pack 200
One Off
QR 200
20 GB + 2GB
42 days+ 7 days
5. Out of bundle Data Rate and Unlimited Prepaid Data
• The out of bundle rack rate is going to be 10 Dhs/MB for every Prepaid customer which is applied
automatically.
• Once the customer reaches 10 QR of out of bundle usage in the day, the charging will be stopped for the day
and the customer will get unlimited data valid till the end of the day (midnight)
• First 4 GB of the unlimited data will be at 1 Mbps and thereafter the speed will reduce to 256 Kbps once 4 GB
is crossed.
• If the customer doesn’t want the unlimited data after 10 QR, the customer can dial *250*333# to opt out
• Once the customer has Opted out, the out of bundle data rate is going to be 10 Dhs/MB without any stoppage
in charging.
• To Opt in again, the customer needs to dial *200*333#
• While the Unlimited data is active, if the customer does any data recharge, then the high-speed data will apply
and the unlimited data benefits will be removed.
• The unlimited data is removed at midnight and the cycle starts afresh.
6. Nepal Super Pack
• All new and existing Customers can subscribe to Vodafone’s Nepal Super Pack, which is a weekly recurring
pack.
• To activate the pack for 1QR per week customer can dial *200*977#. On subscription the Customers will get
the following discounted rates:
3
Data speed is 3 Mbps
4
FUP is 30 GB valid for activation day plus 1 day.
5
FUP is 300 GB, data speed is 3 Mbps
Tariff Document: Consumer
4
C2 General
Service Provider
Rate per minute
Ncell
25 Dhs per minute
Nepal Telecom (NTC)
25 Dhs per minute
• To activate the 2QR per week pack customer can dial *250*2001#. On subscription the Customers will get
the following discounted rates
Service Provider
Rate per minute
NCell
15 Dhs per minute
Nepal Telecom (NTC)
15 Dhs per minute
• This Offer is available only to calls made on NTC and NCell numbers in Nepal and is not available on roaming
calls.
• Standard international calling rates will apply to any calls made to customers in Nepal through any other
telecommunications operator.
• Customers can deactivate by dialing *250*977# (for QR1/week pack) or *250*2001# (for QR2/week pack)
but there will be no reimbursement of any subscription fees upon deactivation.
7. Nepal Combo Packs
• All new and existing Customers can subscribe to the Nepal Combo Packs to receive the following benefits:
QR
International
Minutes to Nepal
Bonus
Data
Bonus
Local
Mins
Pack
Validity
Bonus
Validity
Activation
Code
Deactivation
Code
10
50 (NTC + NCell)
100 MB
10
30 days
7 Days
*200*830#
*250*830#
20
120 (NTC + NCell)
200 MB
20
30 days
7 Days
*200*840#
*250*840#
50
330 (NTC +NCell)
500 MB
50
30 days
7 days
*200*503#
*250*503#
90
600 (NTC + NCell)
1GB
100
30 days
7 days
*200*9001#
*250*9001#
• Customers can activate the Nepal Combo Packs through USSD and the Vodafone App.
• The international minutes are applicable only for calls made on NTC and NCell numbers in Nepal and are not
available on roaming calls.
• Standard international rates will apply to any calls made to customers in Nepal on any other Telecom
operator.
• An out of pack rate of just 18 Dhs/min to call NTC or NCell numbers will be applicable after expiry of the pack
minutes.
8. Credit Transfer
• Credit Transfer is a new service that will allow Prepaid Customers to transfer credit to any other Vodafone
Prepaid customer.
• To transfer credit, Customer will need to send an SMS to ‘97800’-Type “Amount <space> Vodafone number”
• Credit Transfer is available for Vodafone Prepaid Customers with the following criteria:
a. Customers should be Vodafone prepaid Customers for at least 30 days or more;
b. Customers must have a minimum balance of QR 1 to make a credit transfer;
c. Customers must not have any Advance Credit, which has not been returned.
• Any Prepaid customer that do not fulfil the above criteria is not able to use the Credit Transfer service.
Tariff Document: Consumer
5
C2 General
• Customers can transfer a minimum amount One (1) QR and a maximum One thousand (1000) QR per day.
• Sender will be charged 1 QR per transaction however there is no charge for receiving the credit.
• The validity of the credit received will be the same as the receiving Customers existing balance. However, if
the receiving Customers existing balance is zero, then the validity their previous balance will apply.
• Customers can receive and use the credit while roaming however, Customers cannot transfer credit while
roaming.
• Customers can send ‘Transfer’ to 97800, for free to get details of their Credit Transfer transactions and
‘Receive’ to 97800, for free to get details of their Credit Transfers received.
9. Advance Credit Modification
• Advance Credit is a new Value-Added Service that allows customers with a balance below QR1 to get QR5
Advance Credit.
• Advance Credit is available for Vodafone Prepaid customers with the following criteria:
• Customers need to have been on the Vodafone network for 60 days or more.
• Customers must have a balance of less than QR1
• Any Prepaid customers that do not fulfil the above criteria aren’t able to use Advance Credit.
• To get advance credit, you need to send an SMS with the number ‘5’ to 97555 and QR5 of credit will be added
to your Prepaid balance.
• The SMS to activate Advance Credit costs QR1. Since you will have less than QR1 when you send the SMS
then the cost of the SMS will get deducted from the QR5 that Vodafone adds to your balance. For example, if
you have 50Dhs balance and send the number ‘5’ to 97555 to get Advance Credit. Q 5 will be added to your
balance and QR1 will immediately be deducted for the cost of the SMS for this service. After these two
transactions you will have QR4.50 balance remaining.
• The amount of QR5 Advance Credit will then be deducted from your next recharge. For example, if you
recharge with QR35 after you have used Advance Credit then you will receive QR30 on your next recharge.
• Advance Credit is available only twice in between recharges.
• The validity of Advance Credit is the same as your current credit balance and Advance Credit does not extend
the validity of your existing credit or bonuses in the way a regular recharge would.
• Advance Credit can be used on any of the standard Vodafone services. You can make international, local or
video calls, use mobile internet, and send local or international SMS/MMS until the advance credit is used up
or expired.
• You can also buy other products from Vodafone with Advance Credit, as long as the product or service you
are purchasing is less than the amount of Advance Credit on your balance. For example, the Daily Internet
Pack 2.
• You cannot transfer Advance Credit to other Customers.
• You can activate Advance Credit whilst roaming in countries where charges can be applied in real time. For a
full list of countries where you can use Advance Credit whilst roaming please visit www.vodafone.qa/roaming
10. National Rate Card and Unlimited Prepaid Local calling
Cost
Unit
National Voice
6
QR0.60
Per minute
Video Calling
QR0.55
Per minute
National SMS
QR0.39
Per SMS
MMS
QR0.80
Per MMS
Mobile Internet
QR0.99
Per MB
• All calling prices are charged per minute and Mobile internet usage is charged on per MB increments.
• On any given day, if the customer has spent 10 QR or more on calling local numbers, unlimited local calling
will be activated automatically.
• A fair usage policy of 250 local minutes shall apply till end of the day (midnight) which will be added to the
customer’s account once 10 QR is crossed.
• This facility will be activated only after crossing 10 QR or after ending a call during which the customer has
crossed 10 QR of spends on local calling.
6
C
alls to a mobile or to a fixed line.
Tariff Document: Consumer
6
C2 General
11. International Calling Card (“ICC”)
• The International Calling Rate Card are as below:
Cost
Unit
International SMS
QR0.60
Per SMS
International MMS
QR1.20
Per MMS
• International calls are QR0.99 per minute for over 145 countries.
• Please visit www.vodafone.qa/intenational for a full list of countries and rates
11.2 International Calling Card 5 (ICC 5)
• Customers who purchase International Calling Card 5 (ICC 5) will get 30 international minutes to call Pakistan,
India, Bangladesh, Philippines and Indonesia. These minutes are valid till midnight of the day of recharge.
• Customers can buy the ICC 5 card at any Vodafone retail store or call 191 for more information.
11.3 International Calling Card 10 (ICC 10)
• Customers who purchase International Calling Card 10 (ICC 10) will get 18 international minutes to call 15
countries available at www.vodafone.qa/intenational valid for seven (7) days.
• Customer will also get a bonus of 32 international minutes valid till midnight next day. These minutes can be
used only to call, Globe Philippines and all Operators in India, Pakistan, Bangladesh and Indonesia.
• In addition to the above minutes, the customers will also get 60 minutes to India, 15 minutes to Nepal,
Bangladesh, Pakistan, Philippines GLOBE valid for 7 days. Customers can buy the ICC card at any Vodafone
retail store or call 191 for more information.
11.3 International Calling Card 20 (ICC 20)
• Customers who purchase International Calling Card 20 (ICC 20) will get 38 international minutes to call 15
countries available at www.vodafone.qa/intenational, valid for thirty (30) days.
• The Customer can have either 38 minutes or chose only one of the minutes in the table below i.e., India 150
or Bangladesh 100 or Sri Lanka 50 etc. by dialing the activation code *120#:
Destination
Minutes
Validity
India
150
14 days
Bangladesh
100
14 days
Sri Lanka (Dialog)
50
14 days
Philippines (Globe)
200
14 days
Indonesia
60
14 days
Pakistan
100
14 days
Nepal
100
14 days
• Customers need to choose between the two offers and once activated they can claim the benefits of either
offer.
• To avail the extra minutes the customer must have at least 38 international minutes balance from the ICC
international card.
• Customer can do multiple recharges on expiry of minutes.
• Once the minutes expire customer will be charged standard rates.
• Customers can buy the ICC card at any Vodafone retail store or call 191 for more information.
Tariff Document: Consumer
7
C2 General
11.4 International Calling Card 25 (ICC 25)
• Customers who purchase International Calling Card 25 (ICC 25) will get 48 international minutes to call 15
countries available at www.vodafone.qa/intenational, valid for thirty (30) days.
• Customer can instead of the 48 international minutes or avail the following extra minutes to the any one of
the destinations below by dialling the activation code *120# :
Destination
Minutes
Validity
India
185
14 days
Bangladesh
125
14 days
Sri Lanka (Dialog)
62
14 days
Philippines (Globe)
250
14 days
Indonesia
75
14 days
Pakistan
125
14 days
• Customers need to choose between the two offers and once activated they can claim the benefits of either
offer.
• To avail the extra minutes the customer must have at least 48 international minutes balance from the ICC
international card.
• Customer can do multiple recharges on expiry of minutes. Once the minutes expire customer will be charged
standard rates. Customers can buy the ICC card at any Vodafone retail store or call 191 for more information.
a. International Calling Card 30 (ICC 30)
i. Customers who purchase International Calling Card 30 (ICC 30) will get 57 international
minutes to call 15 countries available at www.vodafone.qa/intenational, valid for thirty (30)
days.
ii. Customer can instead of the 57 international minutes avail the following extra minutes to the
destinations below by dialing the activation code *120# :
Destination
Minutes
Validity
India
225
14 days
Bangladesh
150
14 days
Sri Lanka (Dialog)
75
14 days
Philippines (Globe)
300
14 days
Indonesia
90
14 days
Pakistan
150
14 days
Nepal
150
14 days
iii. Customers need to choose between the two offers and once activated they can claim the
benefits of either offer.
iv. To avail the extra minutes the customer must have at least 57 international minutes balance
from the ICC international card.
v. Customer can do multiple recharges on expiry of minutes.
vi. Once the minutes expire customer will be charged standard rates.
vii. Customers can buy the ICC card at any Vodafone retail store or call 191 for more information.
b. International Calling Card (QR 50 to QR 150)
i. Customers who purchase International Calling Cards (ICC) will get international minutes to call
below countries available at valid for thirty (30) days.
ii. Country list: Egypt, India, Philippines, Sri Lanka, Thailand, Pakistan, Saudi Arabia, U.A.E,
Bangladesh, Bahrain, Turkey, Indonesia, Nepal and Sudan
iii. Customers will also get dedicated country minutes to call their respective home country from
below list.
Tariff Document: Consumer
8
C2 General
Additional Country minutes benefits
QR
International
minutes
India
Bangladesh
Nepal
Globe
Philippines
Pakistan
Indonesia
Validity
50
90
460
235
235
235
235
160
30
60
108
552
282
282
282
282
192
30
80
144
736
376
376
376
376
256
30
100
180
920
736
736
736
736
320
30
150
270
1380
1100
1100
1100
1100
480
30
12. International 65
• Customers can make calls to 117 countries for 65 Dhs per minute if they opt into the offer.
• Please visit www.vodafone.qa/international for the list of countries.
• Customers can activate the International rate of 65 Dhs per minute by dialling *200*260# and 50 Dhs will be
deducted from the prepaid balance every week. If a customer does not have sufficient balance at time of
renewal, the International 65 rate will remain on the account ‘on hold’ for 7 days and will renew as soon as
the customer recharges with sufficient credit. The customer will be charged the standard rate for calls while
the promotion is ‘on hold’. If there is no recharge during this 7-day period the International 65 rate will be
removed and the standard rates will apply.
• Customer can opt out of the offer by dialling *250*260#. Once the customer has cancelled the offer the
standard rack rates in 22 below will apply.
• The customer can activate the 65Dhs offer again by dialling *200*260# at any time.
• Customers will be charged 50 Dhs for another week for the opt-in rate on reactivation.
13 India Opt in Rates
• To activate the pack for 50Dhs per week customer can dial *200* 202#. On subscription, the customers will
get the following discounted rate.
Destination
Discounted Rate
India
18Dhs per minute
• 50Dhs will be deducted from the prepaid balance every 7 Days.
• The Opt in rate to India will be valid for 7 days from the day of activation. The 50Dhs will continue to be
deducted from the customer’s prepaid balance every 7 days until the customer opts out of the offer.
• If a customer does not have sufficient balance at time of renewal, the India opt in rate will remain on the
account ‘on hold’ for 30 days and will renew as soon as the customer recharges with sufficient credit. The
customer will be charged the standard rate for calls while the promotion is ‘on hold’. If there is no recharge
during this 30 day period the India opt in rate will be removed and the standard India rate will apply.
• The customer can opt out of the offer by dialling *250*9911#. Once the customer has cancelled the offer the
standard India calling rate will apply immediately and the promotional rate will no longer renew.
• The customer can activate the India opt in rate again by dialling *200*202#at any time. Customers will be
charged 50Dhs for another 7 days of the opt in rate on reactivation.
• To activate the pack for QR2 per week customer can dial *200* 203#. On subscription, the customers will get
the following discounted rate.
Destination
Discounted Rate
India
11Dhs per minute
• 2QR will be deducted from the prepaid balance every 7 Days.
Tariff Document: Consumer
9
C2 General
• The opt in rate to India will be valid for 7 days from the day of activation. The 2QR will continue to be deducted
from the customer’s prepaid balance every 7 days until the customer opts out of the offer.
• If a customer does not have sufficient balance at time of renewal, the India opt in rate will remain on the
account ‘on hold’ for 30 days and will renew as soon as the customer recharges with sufficient credit. The
customer will be charged the standard rate for calls while the promotion is ‘on hold’. If there is no recharge
during this 30-day period the India opt in rate will be removed and the standard India rate will apply.
• The customer can opt out of the offer by dialling *250*203#. Once the customer has cancelled the offer the
standard India calling rate will apply immediately and the promotional rate will no longer renew.
• The customer can activate the India opt in rate again by dialling *200*203#at any time. Customers will be
charged QR2 for another 7 days of the opt in rate on reactivation.
14. India Combo Packs
• All new and existing customers can subscribe to India Combo Packs to receive the following benefits:
• Customers can activate the combo packs through USSD and My Vodafone App.
• The international minutes are applicable only for calls made to India and are not available for roaming calls.
• An out of pack rate of just 9Dhs per minute will be applicable after the expiry of the pack minutes.
• The pack does not auto renew, and the customer can opt-in again after the expiry through USSD or My
Vodafone App.
15. Bangladesh Discount Rate
• Customers can make calls to Bangladesh for 25Dhs per minute if they opt in for the offer.
• Customers can activate the Bangladesh rate of 25Dhs per minute by dialling *200*288# and QR2 will be
deducted from the prepaid balance every 7 Days. The opt in rate to Bangladesh will be valid for 7 days from
the day of activation. The QR2 will continue to be deducted from the customer’s prepaid balance every 7 days
until the customer opts out of the offer.
• If a customer does not have sufficient balance at time of renewal, the Bangladesh opt in rate will remain on
the account ‘on hold’ for 30 days and will renew as soon as the customer recharges with sufficient credit. The
customer will be charged the standard rate for calls while the promotion is ‘on hold’. If there is no recharge
during this 30 days’ period, the Bangladesh discount rate will be removed and the standard Bangladesh rate
will apply.
• The customer can opt out of the offer by dialling *250*288#. Once the customer has cancelled the offer the
standard Bangladesh calling rate will apply immediately and the promotional rate will no longer renew.
• The customer can activate the Bangladesh discount rate again by dialling *200*288# at any time. Customers
will be charged QR2 for another 7 days of the opt in rate on reactivation.
16. Bangladesh Combo Packs
• All new and existing customers can subscribe to Bangladesh Combo Packs to receive the following benefits:
QR
International Mins to
India
Bonus
Data
Bonus
Local
Mins
Pack
Validity
Bonus
Validity
Activation
Code
20
160
200MB
20
30
7
*200*204#
50
600
500MB
50
14
7
*200*502#
90
1100
1GB
100
28
7
*200*9002#
QR
International Mins
to Bangladesh
Bonus Data
Bonus
Local
Mins
Pack
Validity
Bonus
Validity
Activation
Code
Tariff Document: Consumer
10
C2 General
• Customers can activate the combo packs through USSD and My Vodafone App.
• The international minutes are applicable only for calls made to Bangladesh and are not available for roaming
calls.
• An out of pack rate of just 15Dhs per minute will be applicable after the expiry of the pack minutes. The pack
does not auto renew, and the customer can opt-in again after the expiry through USSD or My Vodafone App.
17. Egypt Discount Rate
• Customers can make calls to Egypt for 45Dhs per minute if they opt in for the offer.
• Customers can activate the Egypt rate of 45Dhs per minute by dialling *200*220# and QR2 will be
deducted from the prepaid balance every 7 Days
• The opt in rate to Egypt will be valid for 7 days from the day of activation. The QR2 will continue to be deducted
from the customer’s prepaid balance every 7 days until the customer opts out of the offer.
• If a customer does not have sufficient balance at time of renewal, the Egypt opt in rate will remain on the
account ‘on hold’ for 30 days and will renew as soon as the customer recharges with sufficient credit. The
customer will be charged the standard rate for calls while the promotion is ‘on hold’. If there is no recharge
during this 30 days’ period, the Egypt discount rate will be removed and the standard Egypt rate will apply.
• The customer can opt out of the offer by dialing *250*220#. Once the customer has cancelled the offer the
standard Egypt calling rate will apply immediately and the promotional rate will no longer renew.
• The customer can activate the Egypt discount rate again by dialing *200*220# at any time. Customers will be
charged QR2 for another 7 days of the opt in rate on reactivation.
18. Egypt Combo Packs
• All new and existing customers can subscribe to Egypt Combo Packs to receive the following benefits:
• Customers can activate the combo packs through USSD and My Vodafone App. The international minutes are
applicable only for calls made to Egypt and are not available for roaming calls.
• An out of pack rate of just 30Dhs per minute will be applicable after the expiry of the pack minutes. The pack
does not auto renew and the customer can opt-in again after the expiry through USSD or My Vodafone App.
19. Philippines Discount Rate
• Customers can make calls to Philippines for 9Dhs per minute if the opt in for the offer.
• Customers can activate the Philippines rate of 9Dhs per minute by dialling *200*2002# and QR2 will be
deducted from the prepaid balance every 7 Days. The opt in rate to Philippine will be valid for 7 days from the
day of activation. The QR2 will continue to be deducted from the customer’s prepaid balance every 7 days
until the customer opts out of the offer
• If a customer does not have sufficient balance at time of renewal, the Philippine opt in rate will remain on the
account ‘on hold’ for 30 days and will renew as soon as the customer recharges with sufficient credit. The
20
130
200MB
20
30
7
*200*236#
50
400
500MB
50
14
7
*200*504#
90
800
1GB
100
28
7
*200*9004#
QR
International Mins
to Egypt
Bonus Data
Bonus Local
Mins
Pack
Validity
Bonus
Validity
Activation
Code
20
50
200MB
20
30
7
*200*224#
50
110
500MB
50
14
7
*200*506#
90
200
1GB
100
28
7
*200*9006#
Tariff Document: Consumer
11
C2 General
customer will be charged the standard rate for calls while the promotion is ‘on hold’. If there is no recharge
during this 30 days’ period, the Philippine discount rate will be removed and the standard Philippine rate will
apply.
• The customer can opt out of the offer by dialling *250*2002#. Once the customer has cancelled the offer the
standard Philippine calling rate will apply immediately and the promotional rate will no longer renew.
• The customer can activate the Philippine discount rate again by dialling *200*2002# at any time. Customers
will be charged QR2 for another 7 days of the opt in rate on reactivation.
20. Philippines Combo Packs
• All new and existing customers can subscribe to Philippines Combo Packs to receive the following benefits:
• Customers can activate the combo packs through USSD and My Vodafone App.
• The international minutes are applicable only for calls made to Philippines and are not available for roaming
calls.
• An out of pack rate of just 9Dhs per minute will be applicable after the expiry of the pack minutes.
• The pack does not auto renew, and the customer can opt-in again after the expiry through USSD or My
Vodafone App.
21. Pakistan Discount Rate
• Customers can make calls to Pakistan for 20Dhs per minute if the opt in for the offer.
• Customers can activate the Pakistan rate of 20Dhs per minute by dialling *200*300# and QR2 will be
deducted from the prepaid balance every 7 Days. The opt in rate to Pakistan will be valid for 7 days from the
day of activation. The QR2 will continue to be deducted from the customer’s prepaid balance every 7 days
until the customer opts out of the offer.
• If a customer does not have sufficient balance at time of renewal, the Pakistan opt in rate will remain on the
account ‘on hold’ for 30 days and will renew as soon as the customer recharges with sufficient credit. The
customer will be charged the standard rate for calls while the promotion is ‘on hold’. If there is no recharge
during this 30 days’ period, the Pakistan discount rate will be removed and the standard Pakistan rate will
apply.
• The customer can opt out of the offer by dialling *250*300#. Once the customer has cancelled the offer the
standard Pakistan calling rate will apply immediately and the promotional rate will no longer renew.
• The customer can activate the Pakistan discount rate again by dialling *200*300# at any time. Customers will
be charged QR2 for another 7 days of the opt in rate on reactivation.
QR
International
Mins to
Philippines
Bonus Data
Bonus Local
Mins
Pack
Validity
Bonus
Validity
Activation
Code
Deactivation
Code
15
250
250MB
0
7
Same day
midnight
*200*121#
*250*121#
50
850
500MB
50
28
7
*200*505#
*250*505#
90
1600
1GB
100
28
7
*200*9005#
*250*9005#
Tariff Document: Consumer
12
C2 General
21A. Pakistan Combo Packs
• All new and existing customers can subscribe to Pakistan Combo Packs to receive the following benefits:
• Customers can activate the combo packs through USSD and My Vodafone App.
• The international minutes are applicable only for calls made to Pakistan and are not available for roaming
calls.
• An out of pack rate of just 20Dhs per minute will be applicable after the expiry of the pack minutes.
• The pack does not auto renew, and the customer can opt-in again after the expiry through USSD or My
Vodafone App.
22. Sri Lanka Discount Rate
• Customers can make calls to Sri Lanka for 50Dhs per minute if the opt in for the offer.
• Customers can activate the Sri Lanka rate of 50Dhs per minute by dialling *200*2003# and QR2 will be
deducted from the prepaid balance every 7 Days. The opt in rate to Sri Lanka will be valid for 7 days from the
day of activation. The QR2 will continue to be deducted from the customer’s prepaid balance every 7 days
until the customer opts out of the offer.
• If a customer does not have sufficient balance at time of renewal, the Sri Lanka opt in rate will remain on the
account ‘on hold’ for 30 days and will renew as soon as the customer recharges with sufficient credit. The
customer will be charged the standard rate for calls while the promotion is ‘on hold’. If there is no recharge
during this 30 days’ period, the Sri Lanka discount rate will be removed and the standard Sri Lanka rate will
apply.
• The customer can opt out of the offer by dialling *250*2003#. Once the customer has cancelled the offer the
standard Sri Lanka calling rate will apply immediately and the promotional rate will no longer renew.
• The customer can activate the Sri Lanka discount rate again by dialling *200*2003# at any time. Customers
will be charged QR2 for another 7 days of the opt in rate on reactivation.
22A. Sri Lanka Combo Packs
• All new and existing customers can subscribe to Sri Lanka Combo Packs to receive the following benefits:
• Customers can activate the combo packs through USSD and My Vodafone App.
• The international minutes are applicable only for calls made to Sri Lanka and are not available for roaming
calls.
• An out of pack rate of just 50Dhs per minute will be applicable after the expiry of the pack minutes.
QR
International
Mins to
Pakistan
Bonus
Data
Bonus
Local
Mins
Pack
Validity
Bonus
Validity
Activation
Code
20
120
200MB
20
30
7
*200*2020#
50
300
500MB
50
14
7
*200*508#
90
600
1GB
100
28
7
*200*9008#
QR
International
Mins to Sri
Lanka
Bonus
Data
Bonus
Local
Mins
Pack
Validity
Bonus
Validity
Activation
Code
20
50
200MB
20
30
7
*200*2050#
50
130
500MB
50
14
7
*200*509#
90
250
1GB
100
28
7
*200*9009#
Tariff Document: Consumer
13
C2 General
• The pack does not auto renew, and the customer can opt-in again after the expiry through USSD or My
Vodafone App.
23. 25Dhs Local Pack
• All Customers can make local calls in Qatar on any network for just 25 Dhs per minute by paying a subscription
of 50 Dhs per week.
• To activate the Pack, Customer can dial *200*10# from their mobile and it will automatically renew every
week.
• Customer will receive an SMS from Vodafone confirming that the Pack has been activated and that 50 Dhs
has been debited from the balance.
• If the Customer doesn’t have enough balance for the renewal, the pack will go into Sleep Period for 30 days.
If the Customer recharges during the Sleep Period, the renewal will automatically happen and 50 Dhs will be
debited from the Customers balance.
• Priority of usage of the Pack shall be after the Customer utilises any included minutes which it already
subscribes to and before standard rate apply.
• A Customer can deactivate the Pack at any given time by dialling *250*10# after which the Pack will not
automatically renew, however the Customer can still activate the Pack by dialling 200*10#.
24. Ahlan Pack 150
• All Customers without a QID, who subscribes to the new Ahlan Pack (“Pack”) will get the below benefits:
Monthly Fee (QR)
150
Local Data
20 GB (then endless data @ 512 kbps)
One time credit balance (calls/data/int calls/SMS
etc.)
QR 30
International Mins (outgoing and not while
roaming)
7
75
Local Mins
400
Local SMS
100
Validity
30 days
• This Pack is only available to Customers without a QID but excludes Customer’s with a cancelled visa. These
Customers will use their valid Passports at the time of subscription such as visitors on business visa or
attending events etc.
• Customers with QID are not eligible for this Pack and they can activate any other Postpaid or Prepaid Plans.
• Pack will auto renew after 30 days and QR 120 will be automatically deducted from the Customers main
credit balance.
• The renewal pack after thirty (30) days shall be as below:
Monthly Fee (QR)
120
7
Countries included are
Afghanistan, Andorra, Angola, Argentina Armenia, Aruba, Australia, Austria, Bahrain, Bangladesh, Belgium, Bhutan, Bolivia,
Botswana, Brazil, Brunei, Bulgaria, Bermuda, Cambodia, Canada, China, Colombia, Costa Rica, Cyprus, Czech Republic, Chile, Denmark, Dominican
Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, French Guiana, Faeroe Islands, Georgia, Germany, Ghana, Gibraltar, Greece,
Guadeloupe, Guatemala, Greenland, Guam, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Italy, Inmarsat, Japan, Jordan,
Kazakhstan, Kenya, Korea (South), Kuwait, Kyrgyzstan, Lebanon, Liechtenstein, Lithuania, Luxembourg, Laos, Macau, Malawi, Malaysia, Malta,
Mauritius, Mexico, Mongolia, Mozambique, Mariana Island, Monaco, Namibia, Nepal, Netherlands, New Caledonia, New Zealand, Nigeria, Norway,
Oman, Puerto Rico, Pakistan, Palestine, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Reunion Island, Romania, Russia, Saudi Arabia,
Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sudan, Suriname, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Thailand,
Turkey, Turkmenistan, Uruguay, US Virgin Islands, United States, Ukraine, United Arab Emirates, United Kingdom, Uzbekistan, Venezuela, Vietnam,
Yemen Arab Republic and Zambia
Tariff Document: Consumer
14
C2 General
Local Data
20 GB (then endless data @ 512 kbps)
International Mins (outgoing and not while roaming)
8
75
Local Mins
400
Local SMS
100
Validity
30 days
• If the Customer does not have sufficient balance, they can still use the Prepaid line with any other Prepaid
product but will not be able to enjoy Benefits of this Pack.
• Customers can get this Plan till their QID is issued and till their visa is valid; extended or renewed.
25. Combo Offers
25.1 New Combo 15 and 35 Pack
• All Customers can purchase Combo 15 and 35 to get the benefits below:
Combo Pack
Fee
Benefits
Validity
Activation
channel
Local Pack 5
QR5
30 Local mins
5 days
*200*365#
Local Pack 15
QR15
150 Local mins and 100 MB data
10 days
*200*1015#
Local Pack 35
QR35
350 Local mins and 250 MB data
15 days
*200*1035#
• These packs are available on USSD. The benefits are added automatically on pack activation and it is a one-
off product.
25.2 Combo 30 Card
• All Customers can purchase Combo 30 card to make 100 local minutes and 250 MB data valid for 30 days.
• This card is available Retail stores, My Vodafone App or through Self Service Machine.
• The benefits are added automatically on recharge and it is a one-off product.
25.3 Digital Combo+ Cards
• When customer recharge they will get a combo of three benefits instead of just one which are International,
Local mins and Data.
• This card is available only on recharge from the My Vodafone App, Vodafone Website and Electronic Retailer
outlets only and excluded paper recharge cards.
• The benefits are added automatically on recharge and these are one off products.
8
Countries included are
Afghanistan, Andorra, Angola, Argentina Armenia, Aruba, Australia, Austria, Bahrain, Bangladesh, Belgium, Bhutan, Bolivia,
Botswana, Brazil, Brunei, Bulgaria, Bermuda, Cambodia, Canada, China, Colombia, Costa Rica, Cyprus, Czech Republic, Chile, Denmark, Dominican
Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, French Guiana, Faeroe Islands, Georgia, Germany, Ghana, Gibraltar, Greece,
Guadeloupe, Guatemala, Greenland, Guam, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Italy, Inmarsat, Japan, Jordan,
Kazakhstan, Kenya, Korea (South), Kuwait, Kyrgyzstan, Lebanon, Liechtenstein, Lithuania, Luxembourg, Laos, Macau, Malawi, Malaysia, Malta,
Mauritius, Mexico, Mongolia, Mozambique, Mariana Island, Monaco, Namibia, Nepal, Netherlands, New Caledonia, New Zealand, Nigeria, Norway,
Oman, Puerto Rico, Pakistan, Palestine, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Reunion Island, Romania, Russia, Saudi Arabia,
Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sudan, Suriname, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Thailand,
Turkey, Turkmenistan, Uruguay, US Virgin Islands, United States, Ukraine, United Arab Emirates, United Kingdom, Uzbekistan, Venezuela, Vietnam,
Yemen Arab Republic and Zambia
Tariff Document: Consumer
15
C2 General
QR
Local Data
Local Mins
International
9
Validity (days)
20
1 GB
25
15
7
50
2.5 GB
100
25
14
100
Unlimited with FUP 8 GB after that 128 kbps
100
75
30
150
Unlimited with FUP 8 GB after that 128 kbps
450
100
30
300
Unlimited with FUP 20 GB after that 2 Mbps
Unlimited
100
30
450
Unlimited with FUP 200 GB after that15 Mbps
Unlimited
100
30
750
Unlimited with FUP of 500 GB after that 15
Mbps
Unlimited
500
30
25.4 Combo Cards
• When customer recharge they will get a combo benefit: Local Data and Local minutes
• This card is available only on ALL Channels of recharge from the My Vodafone App, Vodafone Website and
Choice Paper cards, E-Voucher Paper cards and E-top up outlets.
• The benefits are added automatically on recharge.
QR
Local Data
Local Mins
Validity (Days)
30
1 GB + Endless Internet at 128 Kbps*
80
30
50
2 GB + Endless Internet at 128 Kbps*
120
30
60
3 GB+ Endless Internet at 256 Kbps*
140
30
100
6 GB+ Endless Internet at 256 Kbps*
200
30
150
10 GB+ Endless Internet at 512 Kbps*
500
30
• *Endless Internet at 128 Kbps is available after exhaustion of data quota at full speed with 30 days validity.
26. Premium Service
• Customers making voice calls to the number range in Bahrain will be at the following rate below:
Number Range
Standard Rate
Premium Call Rate
Bahrain
Prepaid
Prepaid
+97371110000 till +97371119999
99Dhs per min
2.50QR per min
27. New Vodafone Passport Pack
• All Customers who subscribe to the Passport Pack (“Passport Pack”) by paying QR100 per week shall receive
the benefits below:
9
Refer www.vf.qa/combointl for more details on Combo calling countries.
Tariff Document: Consumer
16
C2 General
Roaming Offer
Roaming Minutes
1
100 outgoing and incoming
• The benefits are only applicable in the passport pack countries available at www.vodafone.qa/passportpack
• Customers can subscribe while in Qatar or abroad through the My Vodafone App or by dialling the activation
code *110*110#.
• Activated is valid for one (1) week and Customers can only reactivate the Passport Pack after expiry.
• If the Customer consumes more than the total data/voice allowance before the expiry, then the rate will be
QR 1 per 1MB/Minute until the 7-day period expires and thereafter the standard roaming rates in Article 18
below will apply.
• Customer will receive an SMS notification when their data/voice is consumed or when the validity period has
expired. Customer can also dial *129# or check the My Vodafone App. to know the remaining data allowance
in the Offer.
• Any remaining data/voice in the passport Pack if not consumed within 7 days from the activation date will
expire.
• Customers can use the Passport Pack along with Vodafone Passport Rate. However any roaming usage
beyond the Passport Pack allowance will be charged only at 75Dhs per minute, per SMS, or per MB when
Customer travels in the countries covered.
28. Vodafone Passport Card
• All Customers who purchase the Passport Card (“Passport Card”) by paying QR100 shall receive the benefits
below with 7 days validity:
Roaming Offer
Roaming Minutes
1GB
100 outgoing and incoming
• The benefits are only applicable in the passport pack countries available at www.vodafone.qa/passportpack
• Customers can purchase while in Qatar through retail outlets or abroad through the Vodafone website
www.vodafone.qa
• Activation is valid for seven (7) days and Customers can active several cards at the same time.
• If the Customer consumes more than the total data/voice allowance before the expiry then standard roaming
rates below will apply.
• Customer will receive an SMS notification when their data/voice is consumed or when the validity period has
expired.
• Customer can also dial *129# or check the My Vodafone App. to know the remaining data allowance in the
Offer.
• Any remaining data/voice in the Passport Card if not consumed within 7 days from the activation date will
expire.
• Customers can use the Passport Card along with Vodafone Passport Pack.
29. Roaming Rate Card
• The latest List of Prepaid Roaming Countries is available at VQ’s website www.vodafone.com.qa/roaming
Countries /
Regions
Local
Calls
Calls back
to Qatar
GCC
Calls
Internati
onal
Calls
Receiving
calls
SMS
Data
MMS
QR/mi
n
QR/min
QR/mi
n
QR/min
QR/min
QR/SM
S
QR/MB
QR/M
MS
GCC
0.88
2.00
2.00
17.00
0.80
.22
1.53
3.00
Tariff Document: Consumer
17
C2 General
Countries /
Regions
Local
Calls
Calls back
to Qatar
GCC
Calls
Internati
onal
Calls
Receiving
calls
SMS
Data
MMS
QR/mi
n
QR/min
QR/mi
n
QR/min
QR/min
QR/SM
S
QR/MB
QR/M
MS
Vodafone
Countries
3.00
8.00
17.00
17.00
2.25
1.50
15.00
5.00
Middle East and
North Africa
5.00
3.00
17.00
17.00
17.00
2.00
55.00
5.00
Americas &
Europe
5.00
3.00
17.00
17
17.00
2.00
55.00
7.00
Asia & Oceania
5.00
3.00
17.00
17
17.00
2.00
55.00
7.00
Africa & Rest of
the World
5.00
3.00
17.00
17
17.00
2.00
55.00
9.00
Satellite & In-
flight Services
30.00
30.00
30.00
30.00
30.00
2.00
75
10.00
30. Flex Add-ons
• Customers can subscribe to different Flex add-ons through USSD and My Vodafone App as per the below:
Add-on Amount
Flex
Validity
USSD Activation code
QR5
Flex (+Extra 100 MB)
Same day midnight
*200*3005#
QR20
150 Flex (+Extra 260 MB for 4 days)
7 days
*200*771#
QR50
430 Flex (+Extra 1.8 GB for 8 days)
30 days
*200*45#
QR100
1000 Flex (+Extra 2.2 GB for 8 days
+ Endless at @256 Kbps after FLEX
exhaustion)
30 days
*200*1000#
• Flex 20 renews weekly automatically after seven (7) days from activation as long as the customer has enough
Prepaid balance.
• The validity of the Flex is 7 days from activation and all unused Flex will expire automatically at the end of 7
days.
• To activate the customer just needs to dial *200*771# from their handsets.
• In order to deactivate customers can dial *250*771# or dial *100#.
31. Local Flex Rates
• The local Flex rates are below:
1 Local Min
1 SMS/MMS local or international
1GB Data
1 Flex
1 Flex
23 Ex
Tariff Document: Consumer
18
C2 General
32. International Flex Rates
• The international Flex rates for the different countries are below:
Flex
Rate/Min
List of Countries
1
India
2
Bangladesh
5
Nepal
5
Egypt
4
Pakistan and Philippines
5
Bahrain, France, Indonesia, Jordan, Kenya, Saudi Arabia, Kuwait, Lebanon, Malaysia, Nigeria,
Oman, Spain, Sri Lanka, Sudan, Syria, Thailand, Turkey, UAE, UK, USA and Yemen
10
Afghanistan, Andorra, Angola, Anguilla, Antigua, Armenia, Australia, Austria, Belarus, Belgium,
Benin, Bermuda, Bhutan, Bosnia, Botswana, Brazil, Brunei, Cambodia, Cameroon, Canada,
Cape Verde, Cayman Islands, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic,
Denmark, El Salvador, Equatorial Guinea, Estonia, Finland, French Guiana, Germany, Ghana,
Greece, Grenada, Hong Kong, Hungary, Iran, Iraq, Ireland, Italy, Ivory Coast, Japan,
Kazakhstan, Kyrgyzstan, Lao P.D.R., Liechtenstein, Macao, Mariana Island, Martinique,
Mauritius, Mexico, Mongolia, Montserrat, Mozambique, Namibia, Netherlands, Netherlands
Antilles, New Caledonia, New Zealand, North Korea, Norway, Palestine, Portugal, Puerto Rico,
Romania, Russia, Rwanda, San Marino, Santa Lucia, Serbia, Singapore, Slovakia, Slovenia,
South Africa, South Korea, South Sudan, St Vincent Grenada, Suriname, Sweden, Taiwan,
Tajikistan, Tanzania, Trinidad & Tobago, Turkmenistan, Turks Caicos Islands, Uganda, Ukraine,
US Virgin Islands, Uzbekistan, Vatican, Venezuela, Vietnam and Virgin Islands
15
Albania, , Argentina, Aruba, Belize, Bolivia, Bulgaria, Burkina Faso, Comoro Island, Congo,
Congo Republic, Djibouti, Ecuador, Eritrea, Ethiopia, Fiji, French Polynesia, Georgia, Gibraltar,
Guadeloupe, Guatemala, Guernsey, Guyana, Haiti, Honduras, Iceland, Lesotho, Liberia,
Lithuania, Luxembourg, Macedonia, Malawi, Malta, Mayotte, Micronesia, Moldova, Monaco,
Montenegro, Morocco, Myanmar, Nicaragua, Niger, Palau, Panama, Paraguay, Peru, Poland,
Reunion, Samoa, Senegal, Somalia, Swaziland, Switzerland, Togo, Tonga, , Uruguay and
Zambia
30
Azerbaijan, Algeria Bahamas, Barbados, Burundi, Central African Republic, Chad, Chile, Cook
Islands, Cuba, Dominica, Dominican Republic, East Timor, Faroe Island, Gabon, Gambia,
Greenland, Guam, Guinea Bissau, Guinea Republic, Jamaica, Jersey, Kosovo, Latvia, Libya,
Madagascar, Maldives, Mali, Marshall Islands, Mauritania, Nauru, Niue Island, Papua New
Guinea, Sao Tome & Principe, Seychelles, Sierra Leone, Solomon Islands, St Kitts Nevis, St
Pierre & Miquelon, Tunisia, Tuvalu, Vanuatu, Wallis & Futana Island and Zimbabwe
33. New Flex Choice Option
• All Vodafone Prepaid customers recharging with the recharge amounts will get an entirely new service the
New Flex Choice option in addition to the normal credit recharge as below:
Recharge Amount
Flex
Validity
QR20
150 Flex+ Endless Internet at @64 Kbps after FLEX
exhaustion till recharge validity
7 days
Extra 512 MB
8 days
Tariff Document: Consumer
19
C2 General
QR30
225 Flex+ Endless Internet at @ 128 Kbps after
FLEX exhaustion till recharge validity
14 days
Extra 750 MB
8 days
QR50
430 Flex + Endless Internet at @ 128 Kbps after
FLEX exhaustion till recharge validity
30 days
Extra 1.8 GB
8 days
QR55
475 Flex
30 days
Extra 2 GB
8 days
QR 60
500 Flex + Endless Internet at @ 256 Kbps after
FLEX exhaustion till recharge validity
30 days
Extra 2 GB
8 days
QR 80
700 Flex
30 days
Extra 2 GB
8 days
QR 100
1,000 Flex + Endless Internet at @256 Kbps after
FLEX exhaustion till recharge validity
30 days
Extra 2.2 GB
8 days
QR 150
2,100 FLEX + Endless Internet at @512 Kbps after
FLEX exhaustion till recharge validity
30 days
2.2 GB
7 days
QR 200
3100 Flex + Endless Internet at @2 Mbps after FLEX
exhaustion till recharge validity
30 days
Extra 2.2 GB
8 days
QR300
3750 Flex + Endless Internet at @2 Mbps after FLEX
exhaustion till recharge validity
30 days
QR500
6250 Flex + Endless Internet at @ 15 Mbps after
FLEX exhaustion till recharge validity
30 days
• To activate the customer just needs to dial *777*PIN# from their handsets to recharge and will get two
options:
o Credit balance OR Data
o FLEX
o Flex 10 and 20 are standalone cards and customers can recharge using *127*PIN#
• All unused Flex can be carried forward if the customer’s recharge again with the same card before the expiry
of the Flex except QR10 and 20. The customer can utilise the Flex Units for data, SMS or local and international
usage as per Article 24.1 above.
34. New Flex Choice Option
• All Vodafone Prepaid customers recharging with the recharge amounts will get an entirely new service the
New Flex cards as below:
Recharge Amount
Flex
Validity
QR5
30 Flex
Same Day
Extra 100 MB
Same Day
QR10
70 Flex
3 days
Extra 260 MB
4 days
QR20
150 Flex+ Endless
Internet at @64
Kbps after FLEX
exhaustion till
recharge validity
7 days
Tariff Document: Consumer
20
C2 General
Extra 512 MB
8 days
* Now Available on scratch card, eVoucher and eTopup.
35. Prepaid VIP Add On
• Vodafone’s first 10,000 new Prepaid customers (“Customers”) can get the Prepaid VIP Monthly Add On (“VIP
Monthly Add On”) by Vodafone Direct Sales agent visiting Customer or any Vodafone’s Retail stores such as
https://www.vodafone.qa/en/help/find-a-store (“VQ Retail Store”).
Add-On Name
Price
renewal
Local
Benefit
FUP mins
Local Data
Benefit
Renewal
Prepaid VIP
Monthly
QR
100/month
Unlimited
Local calls
10000/month
10GB/month
Every 30 days
Prepaid VIP
Annual
QR
1200/year
Unlimited
Local calls
10000/month
10GB/month
Every 30 days
• This VIP Monthly/Annual Add On is not available on recharges and auto renews as a Prepaid Add on limited
only to new customers who subscribes to it with our Sales Agent at home visit or Store.
• The VIP Monthly Add On subscription will be done by Vodafone agent on behalf of Customer at time of
activation and it will auto renew each month through Credit balance deduction of QR 100 in the Customers
Prepaid balance.
• The VIP Annual Add On subscription will be done by Vodafone agent on behalf of customer at time of
activation and it will also auto renew each annually once through Credit balance deduction of QR 1200 in the
Customers Prepaid balance.
• The VIP benefits are same for both Monthly and Annual which is 10000 mins FUP for Local calls and 10 GB
data per month.
• The difference is Monthly will be charged at QR 100 per month while Annual will be charged at QR 1200 per
year.
• After 30 days Customer will get reminder notification on SMS informing that they need to maintain a balance
of QR 100 for renewal for Prepaid VIP Monthly.
• Customer has to do a recharge of Credit QR 100 available through Prepaid recharge cards; My Vodafone App;
E top Ups in retail stores or online at vq.com and maintain balance of QR 100 for Prepaid VIP monthly,
• Vodafone will renew the VIP Monthly Add On pack on the renewal date after deducting QR 100 from
customer.
• If the Customer does any other recharge or maintains less than QR 100 balance, the VIP Monthly Add On will
not renew till the time customer does the same.
• Once Customer exhausts 10 GB in middle of month, Customer can recharge with any FLEX or Data Recharge
pack to continue using Data till the renewal date.
36. International Standard Rate
• The standard rack rates for international calls are below and also available at
http://www.vodafone.qa/en/plans-and-numbers/prepaid/prepaid-rates .
Country
Call Rates (Dhs)
Country
Call Rates (Dhs)
Afghanistan
99
Lesotho
150
Albania
166
Liberia
166
Algeria
300
Libya
250
Andorra
99
Liechtenstein
99
Angola
99
Lithuania
250
Anguilla
99
Luxembourg
150
Tariff Document: Consumer
21
C2 General
Antarctica
2800
Macau
99
Antigua
99
Macedonia
166
Argentina
150
Madagascar
350
Armenia
99
Malawi
150
Aruba
150
Malaysia
99
Ascension
600
Maldives Island
250
Australia
99
Mali
250
Austria
99
Malta
150
Azerbaijan
250
Mariana Island
99
Bahamas
350
Marshall Island
350
Bahrain
99
Martinique
99
Bangladesh
99
Mauritania
250
Barbados
350
Mauritius
99
Belarus
99
Mayotte
250
Belgium
99
Mexico
99
Belize
150
Micronesia
150
Benin
99
Moldova
150
Bermuda
99
Monaco
150
Bhutan
99
Mongolia
99
Bolivia
150
Montenegro
166
Bosnia Herz
99
Montserrat
99
Botswana
99
Morocco
250
Brazil
99
Mozambique
99
Brunei
99
Myanmar
150
Bt Virgin Islands
99
Namibia
99
Bulgaria
150
Nauru
350
Burkina Faso
150
Nepal
99
Burundi
250
Netherlands
99
Cambodia
99
Netherlands Ant
99
Cameroon
99
New Caledonia
99
Canada
99
New Zealand
99
Cape Verde
99
Nicaragua
150
Cayman Islands
99
Niger
150
Central Africa
250
Nigeria
99
Chad
250
Niue Island
250
Chile
250
Norfolk Island
600
China
99
Norway
99
Colombia
99
Oman
99
Comoro Island
150
Pakistan
99
Congo
150
Palau
150
Congo Rep
150
Palestine Auth
99
Cook Island
250
Panama
150
Costa Rica
99
Papua New Guinea
250
Croatia
99
Paraguay
150
Tariff Document: Consumer
22
C2 General
Cruise Ships
150
Peru
150
Cuba
350
Philippines
99
Cyprus
99
Poland
150
Czech Rep
99
Portugal
99
Denmark
99
Puerto Rico
99
Diego Garcia
600
Reunion
150
Djibouti
166
Romania
99
Dominican Rep
350
Russia
99
East Timor
350
Rwanda
99
Ecuador
150
Samoa
150
Egypt
99
San Marino
99
El Salvador
99
Santa Lucia
99
Equatorial Gui
150
Sao Tome Prin
250
Eritrea
150
Satellite
2800
Estonia
350
Saudi Arabia
99
Ethiopia
150
Senegal
166
Faeroe Island
99
Serbia Mont
99
Falkland Island
2800
Seychelles
250
Ferry Cruise
150
Sierra Leone
250
Fiji
150
Singapore
99
Finland
99
Slovak Rep
99
France
99
Slovenia
250
French Guiana
99
Solomon Island
350
French Polynesia
150
Somalia
166
Gabon
250
South Africa
99
Gambia
350
South Sudan
99
Georgia
150
Spain
99
Germany
99
Sri Lanka
99
Ghana
99
St Helena
2800
Gibraltar
150
St Kitts Nevis
250
Greece
99
St Pierre Miq
250
Greenland
250
St. Vincent Gren
99
Grenada
99
Sudan
99
Guadeloupe
150
Surinam
99
Guam
350
Swaziland
150
Guatemala
150
Sweden
99
Guernsey
150
Switzerland
150
Guinea Bissau
250
Switzerland Con
99
Guinea Rep
250
Syria
99
Guyana
150
Taiwan
99
Haiti
150
Tajikistan
99
Honduras
150
Tanzania
99
Hong Kong
99
Thailand
99
Hungary
99
Thuraya
600
Tariff Document: Consumer
23
C2 General
Iceland
150
Togo
166
India
99
Tokelau
600
Indonesia
99
Tonga
166
In-Flight
2800
Trinidad & Tobago
99
Iran
99
Tunisia
250
Iraq
99
Turkey
99
Ireland
99
Turkmenistan
99
Israel
99
Turks Caicos Island
99
Italy
99
Tuvalu
350
Ivory Coast
99
Uganda
99
Jamaica
350
Ukraine
99
Japan
99
UAE
99
Jersey
250
UK
99
Jordan
99
Uruguay
150
Kazakhstan
99
USA
99
Kenya
99
Uzbekistan
99
Kiribati
2800
Vanuatu
250
North Korea
99
Venezuela
99
South Korea
99
Vietnam
99
Kosovo
250
Virgin Island USA
99
Kuwait
99
Wallis Fun Island
250
Kyrgyz
99
Yemen
99
Laos
99
Zambia
150
Latvia
250
Zimbabwe
250
Lebanon
99
37. Customers recharging with QR30 and above through Vodafone Website or My Vodafone App will get the extra
benefits equivalent to 10% of value (“Digital Bonus ”) as per below table:
Recharge Type
Digital bonus Offer
CREDIT
10% EXTRA BENEFIT
Validity (days)
QR 30
QR 3
180
QR 50
QR 5
180
QR 60
QR 6
180
QR 80
QR 8
180
QR 100
QR 10
180
QR 150
QR 15
180
QR 200
QR 20
180
QR 300
QR 30
180
QR 500
QR 50
180
INTERNATIONAL
10% EXTRA BENEFIT
Validity (days)
QR 30
6 Intl Mins
30
QR 50
9 Intl Mins
30
Tariff Document: Consumer
24
C2 General
QR 60
11 Intl Mins
30
QR 80
15 Intl Mins
30
QR 100
18 Intl Mins
30
DATA
10% EXTRA BENEFIT
Validity (days)
QR 30
210 MB
14
QR 50
390 MB
28
QR 60
465 MB
28
QR 80
620 MB
28
QR 100
925 MB
28
QR 150
1660 MB
28
QR 200
2290 MB
28
COMBO+
10% EXTRA BENEFIT
Validity (days)
QR 50
380 MB
14
QR 100
760 MB
30
QR 150
1400 MB
30
QR 300
57 Intl Mins
30
QR Q450
81 Intl Mins
30
QR Q750
180 Intl Mins
30
COMBO QR
10% EXTRA BENEFIT
Validity (days)
QR 30
160 MB
30
QR 50
290 MB
50
QR 60
410 MB
60
QR 100
760 MB
100
QR 150
1400 MB
150
FLEX
10% EXTRA BENEFIT
Validity (days)
QR 30
35 Flex
14
QR 50
70 Flex
30
QR 55
77 Flex
30
QR 60
80 Flex
30
QR 80
100 Flex
30
QR 100
132 Flex
30
QR 150
240 Flex
30
QR 200
340 Flex
30
QR 300
375 Flex
30
QR 500
625 Flex
30
• To avail the digital Benefits, Customers should recharge only through Vodafone website or My Vodafone App.
• All other channels like physical recharge cards, E-top and E-voucher will not receive the Hadaya Benefits.
• Hadaya Benefits are not applicable on Roaming recharge of passport QR100 or on Unlimited products.
38. All Customers who recharge through the Commercial Bank of Qatar (CBQ) Paycard App, will get the extra
benefits equivalent to 8% of value as per below table:
Recharge Type
Offer
Credit QR
Extra Benefit
Validity (days)
Tariff Document: Consumer
25
C2 General
Credit 5
100 MB
1
Credit 10
1 QR
180
Credit 20
2 QR
180
Credit 30
3 QR
180
Credit 50
4 QR
180
Credit 60
5 QR
180
Credit 80
7 QR
180
Credit 100
8 QR
180
Credit 150
12 QR
180
Credit 200
16 QR
180
Credit 300
24 QR
365
Credit 500
40 QR
365
International QR
Extra Benefit
Validity (days)
International card 10
2 INTL mins
7
International card 20
4 INTL mins
30
International card 30
5 INTL mins
30
International card 50
7 INTL mins
30
International card 60
9 INTL mins
30
International card 80
12 INTL mins
30
International card 100
15 INTL mins
30
Flex QR
Extra Benefit
Validity (days)
5
5 FLEX
same day
10
10 FLEX
3
20
20 FLEX
7
30
30 FLEX
14
50
60 FLEX
30
55
65 FLEX
30
60
65 FLEX
30
80
80 FLEX
30
100
110 FLEX
30
150
200 FLEX
30
200
280 FLEX
30
300
300 FLEX
30
500
500 FLEX
30
Data QR
Extra Benefit
Validity (days)
5
25 MB
same day
10
40 MB
3
20
125 MB
7
30
170 MB
14
50
320 MB
28
60
380 MB
28
80
500 MB
28
100
750 MB
28
150
1350 MB
28
200
2000 MB
28
Combo QR
Extra Benefit
Validity (days)
Combo Recharge 50
320 MB
14
Combo Recharge 100
560 MB
30
Combo Recharge 150
1350 MB
30
Combo Recharge 300
50 Intl
30
Combo Recharge 450
65 Intl
30
Combo Recharge 750
145 Intl
30
Tariff Document: Consumer
26
C2 General
• To avail this Offer, Customers should recharge only through CBQ Pay card App. Recharges through other
channels like E-top, recharge card and E-voucher will not get this extra 8% value.
• This is not applicable for Roaming recharge of Passport 100 or Unlimited products.
39. Vodafone Branded Devices local data offer
• All existing and new Vodafone Prepaid customers who purchase a Vodafone Branded Devices e.g. Vodafone
Smart platinum 7 or Vodafone Smart Ultra (“Vodafone Branded Devices Handset”) or select smartphones
as advertised from time to time (“Eligible Customer”) shall be entitled to the following offer (“Offer”):
• Six (8) GB free local data for ninety days (90) days to all Prepaid customers.
• After three months the extra data will automatically expire and in case the Eligible Customers exceeds the
free data allowance then Standard data rates apply.
• Eligible Customers disconnecting, transferring or migrating to other Postpaid Plans within the first seven (7)
months will automatically lose the free data Offer.
• To receive the benefits of this Offer, Eligible Customers must purchase the Handset from any Vodafone store,
a list of which can be found at www.vodafone.qa/en/support/main-topics/other-topics/store-locations, or
online at www.vodafone.qa
• Existing Prepaid customers that want to benefit from this Offer must pay all their charges on or before the due
date, in accordance with the Prepaid Terms and Conditions, to receive the benefit of this Offer.
• Vodafone reserves the right to terminate the Offer at any time in the event of outstanding charges.
• Vodafone online and retail stores return and warranty policy apply which can be found at
http://www.vodafone.qa/en/legal-and-regulatory/online-returns-and-warranty-policy
40. Service Provider Obligations
• Vodafone shall use best endeavours to provide Customer with the Services however, due to the nature of this
technology; Vodafone cannot guarantee a fault-free service.
• Vodafone may suspend the Services: (i) in order to carry out maintenance or testing of the Vodafone Network;
(ii) during any technical failure of the Vodafone Network; (iii) when it is necessary to safeguard the security
and integrity of the Vodafone Network or to reduce the incidence of fraud; (iv) where it is necessary for reasons
of Force Majeure; (v) where it identifies an Artificially Inflated Traffic due to fraud. Vodafone shall endeavour
to keep all such suspensions to a minimum and shall give Customer notice of such suspensions where
reasonably practicable.
• Vodafone is not responsible or liable for any non-performance of Services or for any degradation or deviation
of the Services that can be reasonably attributed to the actions or omissions of the Customer or third parties.
41. Customer Obligations
• Prepaid Service is for the use of the registered Customer only. The Customer may not transfer the registered
Prepaid SIM card to another person without a valid transfer of number (TON) using the TON form at any
Vodafone Retail Stores. Unauthorized transfer of a Prepaid SIM card may result in service cancellation.
• The Customer must promptly notify Vodafone if the SIM Card is lost, stolen or damaged. In the event of loss,
theft or damage of the SIM Card, the Customer must notify Vodafone within forty eight (48) hours of becoming
aware.
• Porting Out:
(i) The Customer can port their Prepaid Number but only after all invoiced charges outstanding at the
time of port out request are fully paid. If charges are outstanding at the time of porting, Vodafone
will inform the Customer of the amount payable and the timeframe in which that payment must be
made to avoid the cancellation of the Customer’s port request.
(ii) The Customer must pay all charges that have been incurred by the Customer but which have not
been invoiced by Vodafone as at the date of the port, including any early contract termination fees.
Vodafone will issue the Customer with a final invoice in respect of those charges. If the final invoice
is not paid within 30 days of the invoice date, Ooredoo may direct the other service provider to bar
the ability of the Customer to make outgoing calls (except for calls to emergency service numbers
Tariff Document: Consumer
27
C2 General
and operator service numbers), send SMS/MMS, access data services and any other outgoing
services using the ported mobile number.
(iii) After 45 days, Vodafone may direct the other service provider to suspend the ability of the Customer
to receive public telecommunications services using the ported mobile number and terminate the
public telecommunications services in respect of the ported mobile number. The Subscriber may
lose the right to use the ported mobile number if the invoiced charges are not paid within a certain
period after the date of termination.
(iv) If the Customer requests the porting of a mobile number from Vodafone and it is subsequently
discovered that the port has been made in error, is fraudulent or the Customer does not otherwise
have the right to port that mobile number, Vodafone may take such measures as are necessary to
address this issue, including returning the ported number to the original range holder.
Tariff Modification Version Control
Tariff Modification
Version Number
Effective Date
Description of Change
3.58
18/06/2017
Changes in 14; 14A; 14B; 14C.
3.59
3/8/2017
Changes in 21
3.6
16/08/2017
Changes in 7.1
3.61
24/08/2017
Changes in 22
3.62
15/10/2017
Changes in 6; 14; 16.1; 21; 23
3.63
1/11/2017
Changes in 8A
3.64
5/2/2018
Changes in 21
3.65
15/03/2018
Changes in 3.1, 12.2 12.3
3.66
27/03/2018
Changes in 16
3.67
1/4/2018
Changes in 19
3.68
29/04/2018
Changes in 8; 12.1; 13; 14 ; 14A; 15; 18 & 18A; 21 22;
3.69
8/5/2018
Changes in 8 and 8A
3.7
16/08/2018
Changes in 8A
3.71
28/08/2018
Changes in 22
3.72
13/09/2018
Changes in 21 and 23
3.73
25/11/2018
Changes in 2.1 20 and 22 – New Flex Choice Option.
3.74
18/12/2018
Changes in 1, 4
3.75
8/1/2019
Changes in 6, 20 and 12.2
3.76
14/03/19
Changes in 4 – new MI Packs
3.77
27/03/19
Changes in 5; 16.1
3.78
1/4/2019
Changes in 19 – GCC rates revised.
3.79
30/05/2019
Changes in 4 – new Internet Pack – Unlimited QR 30 Pack.
3.8
22/09/2019
Changes in 2; 21and24
3.81
23/09/2019
Changes in 4
3.82
3/10/2019
Changes in 11
3.83
27/11/2019
Changes in 5
1
6/2/2020
New tariff format, changes in 23.
2
7/2/2020
Changes in 23.2.
3
4/3/2020
Promotion offers from September 2019 onwards are made
permanent going forward from March 2020. Changes in 4; 23 and 26.
4
9/3/2020
Removed Note, Formatting changes.
Tariff Document: Consumer
28
C2 General
5
26/03/2020
Change in 22.1
6
13/09/2020
Change in 4.4, 11.7, 18.3 and 26.1
7
25/10/2020
Change in 4.4 and 26
8
2/11/2020
9
12/11/2020
Changes in 6.2, 6.3 and 7.1
10
25/11/2020
Changes in 16,17 and 18
11
03/12/2020
Changes in 13, 14, 16, 18-23.
12
20/6/2021
Clause 34 New Prepay VIP Add On
13
22/08/2021
Changes in 36
14
30/08/2021
Changes in 24.3
15
12/09/2021
New clause 36
16
21/09/2021
Changes in Clause 32
17
1/11/2021
Changes in 24, new Ahlan Pack and in Clause 38
18
4/01/2022
Changes in 25.4
19
14/04/2022
Change in 25.4
20
20/07/2022
Change in 24
21
11/08/22
Change in 33 and 37
22
23/08/2022
Change in 33 and 34
23
29/09/2022
Change in 25.4
