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GROH Housing Maintenance
If you have maintenance issues in your GROH dwelling that requires attention it must be reported using
either of the following:
• By calling Housing Direct on 1300 137 677
• By completing the non-urgent online maintenance request form
Department of Communities Housing - repairs and maintenance
By using one of these two methods there is a formal record of the request of maintenance being logged.
As the tenant, it is your responsibility to report all maintenance issues as soon as they arise. GROH will
arrange a contractor to fix the problem according to the category timeframes listed below.
Category
Timeframe
Examples
Emergency – To prevent life threatening
issues
Within 8 hours
• Risk of electric shock
• Earth wiring issues
• No power to property
Urgent – Repair to restore an essential
service
Within 24 hours
• No hot water
• Blocked toilets
• Faulty stove
Priority – Repair to avoid exposing a person
to risk or injury or further damage to property
Within 48 hours
• Roof leak
• Replace hot water unit
• Cracked toilet bowl
• Security lights not working
Routine – Repair issues deemed necessary
for adequate functioning of the property
Within 28 days
• Replace washing line
• Replace fluorescent light
• Attention to common grounds
• Service air conditioner
In the event your maintenance has not been attended to within the prescribed timeframes above or you
are not satisfied with the service provided, the Department of Communities has established a dedicated
maintenance escalation mailbox for GROH tenants.
GROHescalationmaintenancehousing@communities.wa.gov.au
The escalation service will respond to your request within one (1) business day.
When should you use this service?
When you have already logged your request for maintenance online or with Housing Direct, and it is either
overdue or you are not satisfied with the maintenance service provided.
When should you not use this service?
When you are making an original request for maintenance.
When you are first following up with Housing on an existing maintenance request. In the first instance, all
maintenance follow up requests must be made to Housing Direct.
