Guide to Charges and
Fees for Residential
Customers
From 29th November 2023
1
Table of Contents
Introduction
Our Contact Details
Cancellation & Termination Fees Installation & Activation Fees Miscellaneous Fees
Getting Hyperoptic Phone Phone and Call Plans Prices Other Call Plans
Call Charging
UK Call Charges
6
International Call Charges
11
2
Introduction
Our Guide to Charges and Fees for Residental
Customers is designed so that you can
quickly view and understand our packages and
pricing.
If you’d like further information or answers to any
questions you may have regarding our products and
pricing, please contact our Customer Support in any of
the ways set out under “Our Contact Details” below.
The prices set out in this Guide are our normal
charges, but your order for our services is subject to
any specific pricing or applicable special promotion
that was communicated to you during your order
process and confi rmed in your order confirmation
email.
Our Contact Details
You can contact us via any of the following methods:
If you prefer to write to us, our address is:
Customer Support
Kings House,
174 Hammersmith Road, London, W6 7JP .
3
@HyperopticCS (available Monday to Friday, 09:00-18:00)Twitter:
[email protected]Email:
0333 332 1111 (24 hours)Tel:
4
Cancellation & Termination Fees
The following Fees may apply if you cancel or end
your Hyperoptic services:
Cancelling within your Satisfaction Period
Order Cancellation
Fee
If you cancel at any time
uup to (and including) the
30th day that our services
are first active for your use
as our customer at your
property, you’ll be charged
an Order Cancellation Fee.
This will be an amount to
cover the cost of the
Hyperoptic services you’v
e
used (if any) until the time
you cancel (including any
costs related to installation
and/or activation that we’ve
incurred in provisioning
your order before you
cancel) – as set out in
Clause 7.7 of our Residential
Customer Terms of Service.
Service Termination Fees Prior to 29/11/2023
Broadband only
service
Broadband and
Phone service
"Monthly Rolling"
packages
No Service Termination
Fee.
Installation Fees & Activation
Charges
The following table outlines our Installation and
Activation Fees.
Installation Fee (extension
Standard Installation Fee
services)
£200
£30
Installation Fee (bespoke services)
(Subject to survey, price will be
advised by engineer) POA
Activation Charge
£40
If you are within your
minimum commitment
period when your service
ends, the fee will be the
lesser of £20 and your agreed
monthly package charge,
multiplied by the number of
remaining months of your
minimum commitment
period. Any part-months will
be pro-rated at the
applicable rate.
If you are within your
minimum commitment
period when your service
ends, the fee will be the
lesser of £25 and your agreed
monthly package charge,
multiplied by the number of
remaining months of your
minimum commitment
period. Any part-months will
be pro-rated at the
applicable rate.
From to 29/11/2023
"Monthly Rolling"
packages
No Service Termination
Fee.
If you are within your minimum commitment period
when your service ends, the fee will be calculated
based on the remaining amounts you were due to
pay until the end of your minimum commitment
period, minus any costs we save from no longer
having to provide you with our service and from
receiving your payment early. Any part-months will
be pro-rated at the applicable rate.
Example Service Termination Fee calculation:
You agreed to pay £22 per month for your package
throughout your minimum commitment period. You
then end your Hyperoptic agreement 6 months
before the end of that minimum commitment period.
We multiply your monthly fee of £22 by the 6
remaining months of your minimum commitment
period. This works out at £132 (and is the total of the
remaining amounts you were due to pay until the end
of your minimum commitment period).
We deduct VAT, giving a new amount of £110
We then deduct any costs that we save due to you
ending your agreement early (for example, for no
longer having to provide you with repairs and
maintenance) and due to receiving payment from
you early, as a lump sum. Assuming these saved costs
amount to £5, this would give a new amount of £105.
We then add VAT back on, giving a final Service
Termination Fee of £126.
1.
2.
3.
4.
5
Call Charging
Set up Fee
Any chargeable call is subject to a £ 0.10 per call
Connection Fee. For the avoidance of doubt, this
Fee will be charged for:
• Daytime UK landline calls for customers not on
the Anytime UK Landline Plan
• Anytime UK Landline Plan calls for call duration
over 60 minutes
• UK mobile numbers
• Calls to other UK numbers
• International calls
Access Charge
• Numbers to 08, 09 and 118 are made up of two
parts: the Access
Charge and the Service
Charge (see p.8).
• The Access Charge is the part that we charge
you per minute for connecting the call. The
access charge from Hyperoptic is £0.10 per
minute.
• The Service Charge is the main call charge. The
organisation you are calling decides on what this
service charge will be, and must inform the price.
Call Duration rounding
• All UK calls will be rounded up to a whole
penny. VAT will also be rounded up to a whole
pen
ny.
• All International calls will be rounded up to the
next whole minute.
Other Call Plans
Definition Price
UK Mobile
Plan
Anytime UK
Landline Plan
Oers 50%
discount on all
chargeable
mobile calls .
Free daytime UK
landline calls
International
Plan
Oers half price
calls to all
international
destinations,
any time of day.
£3.00 per
month
£3.00 per
month
£5.00 per
month
Getting Hyperoptic Phone
Hyperoptic’s Phone service is available when you
take o
ne of our Broadband packages. If you’d like to
add the Phone service to an existing Broadband
Only package please contact our Customer Support
who can help you make the change. Further
information about our Phone service is set out in
our Residential Customer Terms of Service. You will
have to pay Call Charges for calls made on our
Phone service which are not included in your
package. Our rates and Call Charges are outl
ined in
the following sections.
Phone and Call Plans Prices
Our standard Phone service includes free evening
and weekend UK landline calls. Daytime calls are
chargeable. These periods are defined as follows:
UK landline calls are calls to numbers beginning
with 01, 02, or 03.
Calls included free or at discount in any of our
call plans apply to the first 60 minutes only. After
60 minutes, calls will be subject to a connection
fee and o
ur normal call rates.
Days
Time
Evening Mon to Fri Before 07:00
After 19:00
Weekend Sat & Sun All day
Daytime Mon to Fri 07:00 – 19:00
Miscellaneous Fees
The miscellaneous fees listed here will only apply in
specific circumstances.
Miscellaneous Fees
Re-activation Fee One-o Charge of
£10 for reactivation if
your account has been
terminated or suspended.
Replacement
items Fee
£70 for a new Hyperhub
to replace an out of
warranty or damaged
device, or for failure to
return a Hyperhub to us
when requested.
Static IP Address Fee
Available if/as agreed with
Hyperoptic, charged at £5
per month
Battery Back-Up Unit
Fee
Non-returned
Hotspot Device Fee
£35 per unit
£170 per unit
UK Call Charges
Calls to the following numbers will be charged per
minute, and the Connection Fee of £0. 10 per call will
apply.
UK landline and mobile
UK landline calls
UK mobile standard calls
Pence per minute
Other
Gamma Access
UK BT Click
UK BT One
UK International
Operator
UK Messaging Services C
UK National Operator
UK Pagers & Voice
Messaging
UK Information Services
Pence per minute
Customer Service
Hyperoptic Customer
Service (0333 332 1111)
Pence per minute
0
National
UK National Geographic
UK Special Services
(084, 087 numbers)
UK Premium Rate
numbers (09 numbers)
UK Directory Enquiries
(118 numbers)
Emergency Services
Directory enquiries for
blind- disabled users
Emergency Services
hearing-impaired
(018000)
Pence per minute
On page 7-10
0.00
0.00
0.00
Mobile
Guernsey Mobile
Jersey Mobile
Mobile Customer
Services
UK Mobile Hutchison 3G
UK Mobile O2
UK Mobile Orange
UK Mobile Other
UK Mobile T Mobile
UK Mobile Vodafone
UK Mobile Cable and
Wireless
UK Mobile Shortcode
1471
UK Mobile Shortcode
Conference
UK Mobile Virtual 1
UK Mobile Virtual 2
UK Mobile Voice and
Data
Mobile Video and
Voicemail
Pence per minute
00
6
On page 7-10
On page 7-10
26.00
26.00
26.00
17.00
17.00
7.00
7.00
17.00
17.00
17.00
17.00
17.00
17.00
17.00
17.00
17.00
80.00
10.00
95.00
7.00
7.00
7.00
7.00
178.00
26.00
Calls to UK Service Numbers (numbers starting 084, 087, 09, incl. VAT)
Service Numbers are not included for free and are chargeable at all times. They are charged in two parts as regulated
by Ofcom, the Access Charge of £0. 10 per minute from Hyperoptic, plus the Service Charge set by the company you
call, which may be a fixed call charge, a per minute charge, or a mix of both.
Service Charge
UK NGCS SC001
UK NGCS SC002
UK NGCS SC003
UK NGCS SC004
UK NGCS SC005
UK NGCS SC006
UK NGCS SC007
UK NGCS SC008
UK NGCS SC009
UK NGCS SC010
UK NGCS SC011
UK NGCS SC012
UK NGCS SC013
UK NGCS SC014
UK NGCS SC015
UK NGCS SC016
UK NGCS SC017
UK NGCS SC018
UK NGCS SC019
UK NGCS SC020
UK NGCS SC021
UK NGCS SC022
UK NGCS SC023
UK NGCS SC024
UK NGCS SC025
UK NGCS SC026
UK NGCS SC027
UK NGCS SC028
UK NGCS SC029
UK NGCS SC030
UK NGCS SC031
Pence per Minute
0.00
1.00
2.00
3.00
4.00
5.00
6.00
7.00
8.00
9.00
10.00
11.00
12.00
13.00
15.00
20.00
25.00
30.00
35.00
36.00
40.00
45.00
46.00
50.00
55.00
60.00
65.00
70.00
75.00
80.00
90.00
Pence per Call
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
7
UK NGCS SC032
UK NGCS SC033
UK NGCS SC034
UK NGCS SC035
UK NGCS SC036
UK NGCS SC037
UK NGCS SC038
UK NGCS SC039
UK NGCS SC040
95.00
99.00
100.00
110.00
120.00
145.00
150.00
155.00
180.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
Service Charge Contd.
UK NGCS SC041
UK NGCS SC042
UK NGCS SC043
UK NGCS SC044
UK NGCS SC045
UK NGCS SC046
UK NGCS SC047
UK NGCS SC048
UK NGCS SC049
UK NGCS SC050
UK NGCS SC051
UK NGCS SC052
UK NGCS SC053
UK NGCS SC054
UK NGCS SC055
UK NGCS SC056
UK NGCS SC057
UK NGCS SC058
UK NGCS SC059
UK NGCS SC060
UK NGCS SC061
UK NGCS SC062
UK NGCS SC063
UK NGCS SC064
Pence per Minute
200.00
220.00
250.00
300.00
360.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
Pence per Call
0.00
0.00
0.00
0.00
0.00
5.00
10.00
15.00
25.00
30.00
35.00
40.00
48.00
50.00
70.00
75.00
100.00
145.00
150.00
200.00
250.00
300.00
400.00
500.00
8
UK NGCS SC065
UK NGCS SC066
UK NGCS SC067
UK NGCS SC068
UK NGCS SC069
UK NGCS SC070
UK NGCS SC072
UK NGCS SC073
UK NGCS SC074
UK NGCS SC075
UK NGCS SC076
UK NGCS SC077
UK NGCS SC078
UK NGCS SC079
UK NGCS SC080
UK NGCS SC081
UK NGCS SC082
UK NGCS SC083
UK NGCS SC084
UK NGCS SC085
UK NGCS SC086
UK NGCS SC087
UK NGCS SC088
UK NGCS SC092
UK NGCS SC093
UK NGCS SC094
UK NGCS SC095
UK NGCS SC096
UK NGCS SC097
UK NGCS SC098
UK NGCS SC099
UK NGCS SC100
0.00
155.00
25.00
243.00
10.00
243.00
177.00
250.00
5.00
10.00
40.00
70.00
150.00
200.00
257.00
18.00
22.00
350.00
75.00
99.00
78.00
130.00
0.00
7.00
13.00
80.00
100.00
300.00
50.00
150.00
200.00
360.00
600.00
77.00
80.00
0.00
350.00
243.00
276.00
0.00
5.00
10.00
40.00
70.00
150.00
200.00
445.00
0.00
0.00
0.00
250.00
260.00
275.00
300.00
365.00
7.00
13.00
80.00
100.00
300.00
360.00
360.00
360.00
360.00
9
Non-Geographical
Premium Voice Shortcode (0ppm)
Premium Voice Shortcode (100ppm)
Premium Voice Shortcode (10ppm)
Premium Voice Shortcode (150ppm)
Premium Voice Shortcode (200ppm)
Premium Voice Shortcode (25ppm)
Premium Voice Shortcode (60ppm)
Premium Voice Shortcode (75ppm)
UK Premium Rate g6
UK Special Services g21
UK Wi Fi Services 4
UK Wi Fi Services 7
UK Wi Fi Services 9
Personal Numbers
Personal Numbering E
UK Personal Numbering D
UK Personal Numbering F
UK Personal Numbering j
UK Personal Numbering k
UK Personal Numbering pn1
UK Personal Numbering pn10
UK Personal Numbering pn11
UK Personal Numbering pn12
UK Personal Numbering pn13
UK Personal Numbering pn14
UK Personal Numbering pn2
UK Personal Numbering pn3
UK Personal Numbering pn4
UK Personal Numbering pn5
UK Personal Numbering pn6
UK Personal Numbering pn7
UK Personal Numbering pn8
UK Personal Numbering pn9
Pence per Minute
17.00
17.00
34.00
34.00
50.00
34.00
50.00
56.00
50.00
60.00
60.00
75.00
70.00
40.00
48.00
34.00
60.00
30.00
35.00
Pence per Minute
0.00
1 .00
2
0.00
0
17
17
Pence per Call
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
Pence per Call
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
UK FW8 Rate - Voice & Data
19.35
0.00
10
International Call Charges
Our rates for dialling international destinations are in the following tables. The tables include both our standard
rates and our rates for our International Plan (see p. ).
If you have a question as to how a particular number will be billed, you can contact our Customer Support.
Standard Call rate International Call plan
Pence per minute
Antigua & Barbuda
Antigua & Barbuda Mobile
Afghanistan
Afghanistan Mobile
Anguilla
Anguilla Mobile
Albania
Albania Mobile
Albania OLO
Algeria
Algeria Algiers
Algeria Mobile Other
Algeria Mobile
Andorra
Andorra Mobile
Angola
Angola Mobile
Antarctic
Aruba
Aruba Mobile
Argentina
Argentina Major Cities
Argentina Mobile
Armenia
Armenia Mobile
Ascension Island
American Samoa
25.50
35.20
66.40
66.40
51.00
51.00
13.40
67.40
172.00
17.40
20.88
85.08
70.90
8.00
46.40
24.40
51.00
158.00
51.80
51.80
5.80
5.80
38.00
44.00
52.00
177.00
11.00
12.7 5
17.60
33.20
33.20
25.50
25.50
6.70
33.70
86.00
8.70
10.44
42.54
35.45
4.00
23.20
12.20
25.50
79.00
25.90
25.90
2.90
2.90
19.00
22.00
26.00
88.50
5.50
A
11
Standard Call rate International Call plan
Pence per minute
Australia
Australia Cities
Australia Mobile
Australia Satellite
Australia Special Services
Austria
Austria Premium
Austria Premium other
Austria Mobile
Austria Mobile Other
Azerbaijan
Azerbaijan Mobile
Bahrain
Bahrain Mobile
Bangladesh
Bangladesh Mobile
Bahamas
Bahamas Mobile
Belarus
Belarus Mobile
Belarus Other
Benin
Benin Mobile
Bermuda
Belize
Belize Mobile
Belgium
Belgium Mobile
Belgium Mobistar Mobile
7.00
7.00
32.60
25.00
8.00
4.40
30.96
45.60
15.80
86.20
52.40
79.20
8.60
22.80
11.80
19.80
27.40
50.00
123.02
62.20
57.80
57.80
10.60
55.40
55.40
5.40
54.
25.80
3.50
3.50
16.30
12.50
4.00
2.20
15.48
22.80
7.90
43.10
26.20
39.60
4.30
11.40
5.90
9.90
13.70
25.00
61.51
31.10
28.90
28.90
5.30
27.70
27.70
2.70
27.08
12.90
B
12
Belgium Proximus Mobile
Belgium Special Service
Bhutan
Bolivia
Bolivia Equal Access
Bolivia Major Cities
Bolivia Mobile
Bosnia Herzegovina
Bosnia Herzegovina Mobile
Botswana
Botswana Mobile
Brazil
Brazil Mobile
Brazil Rio De Janeiro
Barbados
Barbados Mobile
Brunei
Brunei Mobile
British Virgin Islands
Burkina Faso
Burkina Faso Mobile
Bulgaria
Bulgaria Mobile
Bulgaria Special Services
Burundi
Burundi Mobile
25.80
51.10
23.80
27.00
31.50
27.00
31.00
32.60
75.00
21.40
51.80
8.40
54.20
8.40
13.80
50.60
6.20
26.20
57.40
52.40
16.60
81.30
33.00
45.60
12.90
25.55
11.90
13.50
15.75
13.50
15.50
16.30
37.50
10.70
25.90
4.20
27.10
4.20
6.90
25.30
3.10
13.10
28.70
26.20
8.30
40.65
16.50
22.80
Standard Call rate International Call plan
Pence per minute
Cambodia
Cambodia Mobile
Canada
Canada Directory Enquiries
13.80
37.80
3.00
178.00
6.90
18.90
1.50
89.00
C
13
Canada Northwestel
Central African Republic
Central African Republic Special Services
Cayman Islands
Cayman Islands Mobile
Congo Democratic Republic
Congo Democratic Republic (Premium)
Congo Democratic Republic Mobile
Chad
Chad Mobile
Chile
Chile Mobile
Chile Rural
Chile Santiago
Chile Special Services
China
China Mobile
Congo
Congo Mobile
Cook Islands
Colombia
Colombia Cali
Colombia Medellin
Colombia Mobile
Comores
Cape Verde Islands
Cape Verde Mobile
Costa Rica
Costa Rica Mobile
Cameroon
Cameroon Mobile
Croatia
Croatia Mobile
Cuba
Cyprus
Cyprus Mobile
46.80
74.80
85.00
42.80
42.80
51.00
170.00
63.40
68.40
68.40
6.40
47.80
120.00
6.40
282.00
4.60
18.20
103.00
103.00
158.00
40.80
5.23
5.23
40.80
77.61
44.00
70.00
8.20
28.20
42.60
42.60
3.00
50.00
132.00
3.00
20.00
23.40
37.40
42.50
21.40
21.40
25.50
85.00
31.70
34.20
34.20
3.20
23.90
60.00
3.20
141.00
2.30
9.10
51.50
51.50
79.00
20.40
2.62
2.62
20.40
38.81
22.00
35.00
4.10
14.10
21.30
21.30
1.50
25.00
66.00
1.50
10.00
14
Standard Call rate International Call plan
Standard Call rate International Call plan
Pence per minute
Pence per minute
Cyprus Mobile One
Czech Republic
Czech Republic Mobile
Czech Republic Special Services
Diego Garcia
Djibouti
Djibouti Mobile
Denmark
Denmark Mobile
Denmark Mobile Other
Dominican Republic
Dominican Republic Mobile
Dominica
Dominica Mobile
East Timor
Ecuador
Ecuador Mobile
Egypt
Egypt Mobile
El Salvador
El Salvador Mobile
Emsat Satellite System
Equatorial Guinea
Eritrea
20.00
6.60
40.41
11.44
203.50
83.80
83.80
3.00
20.00
20.00
21.80
21.80
25.80
51.80
105.20
25.20
50.00
24.40
24.40
55.80
55.80
685.80
55.00
61.60
10.00
3.30
20.21
5.72
101.75
41.90
41.90
1.50
10.00
10.00
10.90
10.90
12.90
25.90
52.60
12.60
25.00
12.20
12.20
27.90
27.90
342.90
27.50
30.80
D
E
15
Standard Call rate
Pence per minute
Estonia
Estonia (PERSONAL NUMBER)
Estonia Mobile
Estonia Mobile Other
Ethiopia
Ethiopia Mobile
Gabon
Gabon Mobile
Gambia
Gambia Mobile
Falkland Islands
Faroe Islands
Faroe Islands Mobile
Fiji
Fiji Mobile
Finland
Finland (PREMIUM)
Finland Mobile
France
France Mobile
France Mobile One
France Mobile Other
France Special Services
French Guyana
French Guyana Mobile
French Polynesia
4.80
71.77
42.60
42.60
47.00
65.80
96.00
97.00
101.70
103.60
99.50
16.00
46.20
44.20
44.20
15.20
15.20
29.20
3.00
8.00
56.00
8.00
40.13
7.80
37.80
73.60
2.40
35.8
21.30
21.30
23.50
32.90
48.00
48.50
50.85
51.80
49.75
8.00
23.10
22.10
22.10
7.60
7.60
14.60
1.50
4.00
28.00
4.00
20.07
3.90
18.90
36.80
Standard Call rate
Pence per minute
F
G
16
Gambia Mobile Other
Grenada
Grenada Mobile
Georgia
Georgia Mobile
Germany
Germany Mobile
Germany Mobile Other
Germany Personal Numbers
Ghana
Ghana Mobile
Gibraltar
Gibraltar Mobile
Guadeloupe
Guadeloupe Mobile
Greenland
Greece
Greece Mobile
Greece Mobile Other
Guatemala
Guatemala Mobile
Guinea Bissau
Guinea Bissau Mobile
Guinea
Guinea Mobile
Guam
Guyana
Guyana Mobile
98.7
25.50
52.40
15.80
24.80
4.00
29.80
29.80
61.00
40.00
49.80
12.00
54.00
10.20
39.40
99.50
3.80
20.00
42.95
40.80
40.80
73.60
73.60
99.50
106.60
5.00
68.20
68.20
49.
12.7 5
26.20
7.90
12.40
2.00
14.90
14.90
30.50
20.00
24.90
6.00
27.00
5.10
19.70
49.75
1.90
10.00
21.48
20.40
20.40
36.80
36.80
49.75
53.30
2.50
34.10
34.10
Standard Call rate International Call plan
Pence per minute
Haiti
Haiti Mobile
Hong Kong
73.60
73.60
4.00
36.80
36.80
2.00
H
17
Standard Call rate International Call plan
Pence per minute
Iceland
Iceland Mobile
Iceland Mobile Other
India Major Cities
India Minor Cities
India Other
Inmarsat aero
Inmarsat b
Inmarsat hsd
Inmarsat m
Inmarsat m4
Indonesia
Indonesia Major Cities
Indonesia Mobile
Iran
Iran Mobile
Iridium Satellite System
Ireland
Ireland Mobile
reland Mobile One
Ireland Mobile Other
Ireland Special Services
Iraq
Iraq Baghdad
8.40
34.60
34.60
7.00
7.00
7.00
988.90
424.00
972.30
427.20
694.70
20.60
9.20
20.60
16.00
20.00
454.70
3.00
36.00
37.00
37.00
42.00
20.00
20.00
4.20
17.30
17.30
3.50
3.50
3.50
494.45
212.00
486.1 5
213.60
347.35
10.30
4.60
10.30
8.00
10.00
227.35
1.50
18.00
18.50
18.50
21.00
10.00
10.00
Hong Kong Mobile
Honduras
Honduras Mobile
Hungary
Hungary Budapest
Hungary Mobile
4.00
44.00
44.00
4.60
4.60
21.00
2.00
22.00
22.00
2.30
2.30
10.50
I
18
Iraq Mobile
Israel
Israel Mobile
Israel Palestine
Italy
Italy Hutchison 3G Mobile
Italy Mobile
Italy Tim Mobile
Italy Vodafone Mobile
Ivory Coast
Ivory Coast Mobile
Ivory Coast Other
32.20
4.60
14.20
39.00
3.48
55.60
55.60
55.60
55.60
60.00
64.20
115.46
16.10
2.30
7.10
19.50
1.74
27.80
27.80
27.80
27.80
30.00
32.10
57.73
Standard Call rate International Call plan
Standard Call rate
Pence per minute
Pence per minute
Jamaica
Jamaica Mobile
Jordan
Jordan Mobile
Japan
Japan Mobile
Japan Tokyo
Kazakhstan
Kazakhstan Mobile
Kenya
Kenya Mobile
Kenya Mobile Other
Kiribati
Kosovo
15.00
50.00
24.80
31.80
8.00
32.40
8.00
25.80
26.00
27.80
35.57
128.00
88.97
7.50
25.00
12.40
15.90
4.00
16.20
4.00
12.90
13.00
13.90
17.7 9
64.00
44.49
J
K
International Call plan
19
Standard Call rate International Call plan
Pence per minute
Laos
Latvia
Latvia Mobile
Latvia Mobile One
Latvia Mobile Other
Lebanon
Lebanon Mobile
Liberia
Liberia Mobile
Libya
Libya Mobile
Liechtenstein
Liechtenstein Mobile
Liechtenstein Special Services
Lithuania
Lithuania (PERSONAL NUMBERS)
Lithuania Mobile
Lesotho
Lesotho Mobile
Luxembourg
Luxembourg Mobile
24.60
25.80
18.00
78.00
78.00
29.00
53.00
83.20
73.60
49.50
78.40
20.00
82.00
50.40
8.00
83.00
16.20
46.40
46.40
3.80
49.40
12.30
12.90
9.00
39.00
39.00
14.50
26.50
41.60
36.80
24.75
39.20
10.00
41.00
25.20
4.00
41.50
8.10
23.20
23.20
1.90
24.70
Kyrgyzstan
Kyrgyzstan Mobile
Kuwait
Kuwait Mobile
32.80
32.80
29.00
29.00
16.40
16.40
14.50
14.50
L
20
Standard Call rate International Call plan
Pence per minute
Macedonia
Macedonia Mobile
St. Martin
Mali
Mali Mobile
Martinique
Martinique Mobile
Macau
Mayotte
Mayotte Mobile
Madagascar
Madagascar Mobile
Mexico
Mexico (EQUAL ACCESS)
Mexico Major Cities
Mexico Mobile
Marshall Islands
Micronesia
Maldives
Maldives Mobile
Malta
Malta Mobile
Myanmar
Myanmar Mobile
Montenegro
Montenegro Mobile
Mongolia
Mongolia Mobile
Moldova
Moldova Mobile
Monaco
Monaco Mobile
Morocco
32.20
78.40
32.00
66.20
66.20
10.20
35.00
8.80
16.60
36.80
99.50
104.40
9.80
9.80
9.80
12.00
56.80
45.80
99.50
99.52
5.40
39.20
70.80
39.91
35.00
77.80
13.80
22.60
32.20
57.20
20.00
68.90
30.20
16.10
39.20
16.00
33.10
33.10
5.10
17.50
4.40
8.30
18.40
49.75
52.20
4.90
4.90
4.90
6.00
28.40
22.90
49.75
49.76
2.70
19.60
35.40
19.96
17.50
38.90
6.90
11.30
16.10
28.60
10.00
34.45
15.10
M
21
Morocco Mobile
Morocco Mobile Other
Mozambique
Mozambique Mobile
Mauritius
Mauritius Mobile
Montserrat
Mauritania
Mauritania Mobile
Malawi
Malawi Mobile
Malaysia
Malaysia Kuala Lumpur
Malaysia Mobile
51.74
78.68
17.60
59.00
35.00
35.00
38.20
94.60
94.60
9.90
23.60
3.20
3.20
7.40
25.87
39.34
8.80
29.50
17.50
17.50
19.10
47.30
47.30
4.95
11.80
1.60
1.60
3.70
Standard Call rate
Pence per minute
Namibia
Namibia Mobile
Netherlands
Netherlands Antilles
Netherlands Antilles Mobile
Nauru
New Caledonia
New Zealand
New Zealand Mobile
Netherlands Mobile
Netherlands Mobile Other
Nigeria
Nigeria Mobile
Nigeria Mobile Other
Niger
Niger Premium Services
35.00
56.00
3.80
50.00
50.00
158.00
43.80
4.40
23.00
20.00
20.00
17.80
17.80
17.80
53.60
55.76
17.50
28.00
1.90
25.00
25.00
79.00
21.90
2.20
11.50
10.00
10.00
8.90
8.90
8.90
26.80
27.88
N
22
Niger Mobile
Nicaragua
Nicaragua Mobile
Niue
North Korea
Northern Marianas
Nigeria Special Services
Norway
Norway Mobile
Nepal
Nepal Mobile
Norway Mobile Other
53.60
33.60
55.80
155.00
145.40
6.60
17.80
8.00
43.60
31.40
31.40
43.60
26.80
16.80
27.90
77.50
72.70
3.30
8.90
4.00
21.80
15.70
15.70
21.80
Standard Call rate International Call plan
Standard Call rate International Call plan
Pence per minute
Pence per minute
OCHA
Oman
Oman Mobile
Pakistan
Pakistan Mobile
Palau
Panama
Panama Mobile
Panama Special Services
Peru
Peru Mobile
Peru Rural
Poland
0.54
27.60
68.00
8.00
8.00
55.60
5.00
34.00
196.00
16.60
30.20
43.06
4.80
0.27
13.80
34.00
4.00
4.00
27.80
2.50
17.00
98.00
8.30
15.10
21.53
2.40
O
P
23
Poland Mobile
Poland Mobile Centernet
Poland Mobile One
Poland Mobile Other
Portugal
Paraguay
Paraguay Mobile
Philippines
Philippines Mobile
Papua New Guinea
Papua New Guinea Mobile
Portugal Mobile
Portugal Special Services
Puerto Rico
Palestine
Palestine Mobile
62.30
62.30
62.30
62.30
4.40
18.20
18.20
30.80
41.20
99.50
112.75
18.00
18.00
3.20
39.00
45.60
31.15
31.15
31.15
31.15
2.20
9.10
9.10
15.40
20.60
49.75
56.38
9.00
9.00
1.60
19.50
22.80
Standard Call rate International Call plan
Pence per minute
Qatar
Qatar Mobile
30.00
40.00
15.00
20.00
Standard Call rate International Call plan
Pence per minute
Reunion
Reunion Mobile
Romania
Romania Mobile
Russia
Russia Major Cities
Russia Mobile
Russia Mobile One
6.40
29.60
6.20
24.60
27.00
27.00
27.00
33.67
3.20
14.80
3.10
12.30
13.50
13.50
13.50
16.84
Q
R
24
Rwanda
Rwanda Mobile
36.20
36.20
18.10
18.10
Standard Call rate International Call plan
Pence per minute
Singapore
Singapore Mobile
South Africa
South Africa Mobile
South Africa Special Services
Satellite
Satellite Other
Saudi Arabia
Saudi Arabia Mobile
Saudi Arabia Mobile Other
Senegal
Senegal Mobile
Serbia
Serbia Mobile
Seychelles
Seychelles Special Services
Sierra Leone
Sierra Leone Mobile
South Korea
South Korea Mobile
Sri Lanka
Sri Lanka Mobile
Slovakia
Slovakia Mobile
Slovenia
Slovenia Alternative Networks
Slovenia Mobile
Slovenia Mobile Other
3.00
3.00
8.00
33.80
33.80
1049.56
458.00
35.20
35.20
16.72
99.20
99.20
29.00
78.40
63.00
142.00
94.80
94.80
3.80
8.00
24.40
31.60
6.40
36.00
25.60
25.60
30.40
100.00
1.50
1.50
4.00
16.90
16.90
524.78
229.00
17.60
17.60
8.36
49.60
49.60
14.50
39.20
31.50
71.00
47.40
47.40
1.90
4.00
12.20
15.80
3.20
18.00
12.80
12.80
15.20
50.00
S
25
San Marino
San Marino Mobile
San Marino Premium
Solomon Islands
Somalia
Somalia Mobile
St. Pierre & Miquelon
St. Pierre & Miquelon Mobile
Spain
Spain Mobile
Spain Mobile One
Spain Mobile Other
Spain Special Services
South Sudan
St. Helena
St. Kitts & Nevis
St. Kitts & Nevis Mobile
St. Lucia
St. Lucia Mobile
St. Martin
Sao Tome & Principe
Sudan
Sudan Mobile
Suriname
Suriname Mobile
St. Vincent & Grenadines
St. Vincent & Grenadines Mobile
Sweden
Sweden Mobile
Switzerland
Switzerland Mobile
Switzerland Mobile One
Switzerland Mobile Other
Switzerland Other
Switzerland Premium
Switzerland Special Services
6.20
54.00
248.00
158.00
120.00
120.00
43.00
100.00
3.48
28.00
28.00
28.00
148.00
96.00
155.00
57.40
57.40
24.00
51.60
32.00
158.00
37.00
58.45
48.60
48.60
24.40
33.00
3.48
20.00
12.00
34.00
56.33
56.33
59.12
14.40
14.40
3.10
27.00
124.00
79.00
60.00
60.00
21.50
50.00
1.74
14.00
14.00
14.00
74.00
48.00
77.50
28.70
28.70
12.00
25.80
16.0
79.00
18.50
29.2
24.30
24.30
12.20
16.50
1.74
10.00
6.00
17.00
28.1
28.1
29.56
7.20
7.20
26
Swaziland
Swaziland Mobile
Syria
Syria Mobile
15.00
50.20
26.20
46.80
7.50
25.10
13.10
23.40
Standard Call rate International Call plan
Pence per minute
Taiwan
Taiwan Mobile
Tajikistan
Tajikistan Mobile
Turks & Caicos Island Mobile
Turks & Caicos Islands
Thailand
Thailand Mobile
Tunisia
Tunisia Mobile
Togo
Tokelau
Tonga
Trinidad & Tobago
Trinidad & Tobago Mobile
Turkmenistan
Tanzania
Tanzania Mobile
Turkey
Turkey (CYPRUS)
Turkey (CYPRUS) mobile
Tuvalu
Turkey Mobile
Turkey Mobile Other
4.00
27.00
33.60
33.60
57.40
57.40
8.20
8.20
52.40
81.30
87.00
203.50
92.20
7.40
25.80
27.20
62.00
36.60
7.00
10.00
31.80
133.40
30.00
68.55
2.00
13.50
16.80
16.80
28.70
28.70
4.10
4.10
26.20
40.65
43.50
101.75
46.10
3.70
12.90
13.60
31.00
18.30
3.50
5.00
15.90
66.70
15.00
34.2
T
27
Standard Call rate International Call plan
Standard Call rate International Call plan
Pence per minute
Pence per minute
Ukraine
Uganda
Uganda Mobile
Ukraine Mobile
United Arab Emirates
United Arab Emirates Mobile
UPT VisionNG
Uruguay
Uruguay Mobile
USA
USA Alaska
USA Directory Enquiries
USA Hawaii
US Virgin Islands
Uzbekistan
Uzbekistan Mobile
Vanuatu
Vatican City
Venezuela
Venezuela Mobile
Vietnam
Vietnam Mobile
35.00
27.80
39.40
35.00
34.00
34.00
302.27
14.00
41.00
3.00
4.20
200.00
4.20
5.00
19.00
27.00
112.40
3.80
2.50
37.55
11.60
19.60
17.50
13.90
19.70
17.50
17.00
17.00
151.14
7.00
20.50
1.50
2.10
100.00
2.10
2.50
9.50
13.50
56.20
1.90
1.25
18.78
5.80
9.80
U
V
28
Standard Call rate International Call plan
Standard Call rate International Call plan
Standard Call rate International Call plan
Standard Call rate International Call plan
Pence per minute
Pence per minute
Pence per minute
Pence per minute
Wallis & Futuna
Western Samoa
Yemen
Yemen Mobile
Zambia
Zambia Mobile
Zimbabwe
Zimbabwe Mobile
Cameroon Special Services
Canada Other
Congo Democratic Republic Mobile Other
Cyprus Mobile One
India
India Mobile
Nigeria Mobile Other
Russia Mobile Other
South Africa Mobile One
202.50
105.60
36.20
47.60
16.80
35.20
27.80
109.60
42.60
3.00
63.40
20.00
7.00
7.00
17.80
27.00
33.80
101.2 5
52.80
18.10
23.80
8.40
17.60
13.90
54.80
21.30
1.50
31.70
10.00
3.50
3.50
8.90
13.50
16.90
W
Y
Z
Other
29
South Africa Mobile Other
Spain Mobile One
Switzerland Mobile One
Switzerland Premium
33.80
28.00
56.33
14.40
16.90
14.00
28.16
7.20
30
