Wallet”. In case of insufficient balance, the passenger can use the web facility to recharge the
R-wallet. He can then purchase the season ticket, following the steps detailed above.
Transaction flow for renewal of paperless season tickets:
The system will give automatic notification to the passengers regarding the expiry of
paperless season ticket 10 days in advance, which will help the passenger to renew the season
paperless ticket well in advance using the R-wallet.
1. The passenger will login to the utsonmobile application on smart mobile phones.
2. The passenger will select ‘Season Ticket‘ option and then select the sub option
‘Renewal’.
3. Based on the passenger registered mobile number or UTS number, the application will
check in the backend system for any existing valid season ticket. If there is any valid
ticket available in the system, which is going to expire within 10 days or ticket validity
period is already expired, but still within the grace period, will be displayed by the
application.
4. Details of old season ticket will be displayed on screen with renew option.
5. The passengers are allowed to change the duration, ID card and address.
6. The passenger can book Second/First Class season ticket.
7. The passenger age will be automatically calculated based on the date of birth provided
by the passenger.
8. The passenger will get the total fare of the ticket.
9. The passenger will select payment option.
10. The System will check whether the passenger R-Wallet has sufficient balance. If the
R-Wallet has sufficient balance to book the ticket, then the money will deducted from
the passenger R-Wallet and season ticket will be renewed. Otherwise, the application
will give a message “You have insufficient funds, Please recharge your R-Wallet”.
In case of insufficient balance, the passenger can use the web facility to recharge the
R-wallet. He can purchase a season ticket as detailed above.
11. Once the ticket validity period plus grace period is expired, then passenger can obtain
a fresh season ticket.
Platform Ticket
1. The paperless PF ticket is valid only for 2 hours from the booking time.
2. Ticket booked cannot be cancelled.
3. At the time of Ticket Sync, those tickets whose validity period is more than 2
hours will be removed automatically from the application.