29. What happens if I receive a notice that my Fair Fares NYC discount will end due to
misuse or fraudulent activity?
After the first instance of misuse or fraudulent activity, your Fair Fares NYC discount will be
suspended. Your Fair Fares NYC MetroCard will be deactivated, if you have one. You will
lose eligibility for Fair Fares NYC, and you will not be able to participate in Fair Fares NYC
for 60 days. You must reapply after the sixty days have passed and you must be found
eligible in order to receive the Fair Fares NYC discount again. After the second instance of
misuse or fraudulent activity, you will be permanently disqualified from participating in the
program, and if you have a Fair Fares NYC MetroCard, it will be deactivated. You can call
311 if you have questions.
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Lost or Stolen Cards
30. What do I do if my Fair Fares NYC MetroCard is lost or has been stolen?
Log in to your account at nyc.gov/accessfairfares and click on ‘Report FFNYC MetroCard
Lost or Stolen’. Follow the instructions on the screen to report your card lost or stolen. You
can also call 311 to report the card lost or stolen. This information is sent to NYC Transit
(NYCT). NYCT will cancel the card. You will receive a new Fair Fares NYC MetroCard in
the mail 2-3 weeks after you report your card as lost or stolen as long as you are still
eligible for Fair Fares NYC.
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31. How do I request a refund if my card was lost or stolen?
After you log in to your account at nyc.gov/accessfairfares or call 311 to report that your
card was lost or stolen, call NYC Transit (NYCT) at
511 to request a refund for 30-Day Unlimited Fair Fares NYC MetroCards purchased with
a debit, credit, or EBT card. This will begin the refund process for any days left on the
card.
NYCT does not provide refunds for:
• any Fair Fares NYC MetroCards purchased with cash, and
• lost or stolen 7-Day Unlimited or Pay- Per-Ride Fair Fares NYC MetroCards.
Only 30-Day Unlimited Fair Fares NYC MetroCards purchased with a debit, credit, or EBT
card are eligible for a refund. You must call NYCT at 511 before the end of the 30-day
unlimited ride period to qualify for a refund review.