Frequently Asked Questions
• Who should buy GeoBlue Voyager?
o Anyone in need of an international travel medical plan when leaving the U.S. for leisure,
educational, missionary or business travel.
• What is the minimum and maximum trip length?
o A trip can be as short as 1 day or as long as 182 days. The minimum charge assessed is 7
days.
• What methods of payment are accepted?
o Premiums can be paid by a major credit card online. If paying by check, please make checks
payable to Worldwide Insurance Services and mail to:
GeoBlue
Attn: Enrollment
933 First Avenue
King of Prussia, PA 19406
• How are medical evacuation decisions made?
o The evacuation benefit pays for a medical evacuation to the nearest hospital, appropriate
medical facility or back to the U.S. Transportation must be by the most direct and
economical route. All evacuations require written certification by the attending physician
that the evacuation is medically necessary and must be approved by the Global health and
Safety team.
• What is the COVID-19 coverage under this plan?
o Click here for the latest information about plan coverage, cancellation, provider availability
and other FAQs related to COVID-19.
• Are acts of terrorism covered under this plan?
o Yes. The GeoBlue Voyager plan does not exclude illnesses or injuries related to terrorism or
a terrorist act. In order to be covered in countries where there are open hostilities, such as
Iraq and Afghanistan, a member must not be engaged in hostile or combative activities.
• How do I access participating medical providers outside the U.S. and avoid claim forms?
o GeoBlue's Global Health and Safety services help members identify, access, and pay for
quality healthcare all over the world. This includes a contracted community of elite
providers in 180 countries. Members can access these carefully selected providers and
arrange for the bills to be sent directly to GeoBlue. Please note, a member is responsible
for their deductible at time of service, if applicable.
Direct billing can be requested by calling the assistance telephone number listed on your
member ID card, or by emailing globalhealth@geo-blue.com.
A claims instruction page is available online and can be accessed by visiting the GeoBlue
Voyager Claims page. Claim forms are downloadable from this section of the site.
• Will my pre-existing condition be covered under a GeoBlue Voyager plan?
o Pre-existing medical conditions are treated differently depending upon the plan you have
selected.
The GeoBlue Voyager Choice plan is available to those who have primary insurance inside
the U.S. and will cover medical treatments for pre-existing conditions. Please refer to the
definition of a primary health plan for more specific information on what plans qualify as
a primary insurance.
Under the GeoBlue Voyager Essential plan, benefits are not available for any services
received on or within 6 months after the Eligibility Date of an Insured Person, if those
services are related to a Pre-existing Condition as defined in the Definitions section of the
Plan Description. This exclusion does not apply to a Newborn that is enrolled within 31
days of birth or a newly adopted child that is enrolled within 31 days from either the date
of placement of the child in the home, or the date of the final decree of adoption.
The pre-existing conditions exclusion under GeoBlue Voyager Essential does not apply to
the Emergency Medical Transportation benefit, Repatriation of Mortal Remains benefit, or
the Emergency Family Travel Arrangements benefit. GeoBlue Voyager Essential does not
require that insureds have primary insurance at the time of enrollment.
• Will GeoBlue Voyager cover me inside the U.S.?
o No. The GeoBlue Voyager plans are designed to cover a member anywhere outside the U.S.
• Do I file claims with my primary insurance first?
o GeoBlue Voyager plans are secondary insurance. However, GeoBlue will process and pay
claims upfront as a primary payor and reserves the right, where applicable, to contact
your primary insurance company to coordinate benefits.
• I am leaving before my policy materials arrive in the mail. How will I receive the information I need
in time?
o Upon a successful purchase, you will receive an email confirmation which contains all your
necessary policy information and important contact information for emergencies. Once
enrolled, members can instantly log in to the Member Hub area of GeoBlue's website and
download an electronic ID card and other policy documents.
• How far in advance do you need to purchase a GeoBlue Voyager plan?
o A GeoBlue Voyager plan may be purchased up to one day before your departure date.
GeoBlue recommends that customers wishing to receive a hard copy ID card should allow
2 weeks prior to their effective date when purchasing.
• I already left on my trip. Can I buy a GeoBlue Voyager plan when I am outside the U.S.?
o No. GeoBlue Voyager plans have been approved to be sold to customers purchasing from
inside the U.S. You may request a policy extension or a onetime consecutive re enrollment
while overseas.
• Who is eligible to be on the same GeoBlue Voyager policy?
o Dependents may include your spouse, age 95 and younger, and/or your eligible child(ren) or
other eligible dependent(s)—see Eligible Dependents.
Benefits and Eligibility vary for South Dakota residents. Learn more.
• Does this plan meet all Schengen Visa requirements?
o Yes, GeoBlue plans meet all of the Schengen Visa requirements. If you will be traveling to any
of the countries within the Schengen area and depending on your nationality, you may be
required to show proof that your insurance plan has certain benefits. GeoBlue can provide
you with a Visa letter that you can use as proof to show the consulate that your policy
meets all the Schengen visa requirements. The Visa letter contains all the specific wording
the consulate is looking for.
The countries within the Schengen area requiring a short-stay visa and proof of insurance
include Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France and Monaco,
Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg,
Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden,
Switzerland. See the most current list of countries within the Schengen area and find out
which nationalities require a visa and Schengen travel health insurance.
• What is the difference between this plan and the other Voyager option?
o To view the differences between Voyager Essential and Voyager Choice please see the
product comparison grid.
o
• Who is the provider for rendering the telemedicine service?
o We have partnered with the global telemedicine leader, Teladoc Health (formerly Advance
Medical) to provide our members with compliant remote doctor consultations, starting
January 2020.
Learn more on our telemedicine service
• What services are provided under the telemedicine offering?
o Members can receive medical guidance, diagnosis (if the necessary medical information is
provided), and a treatment/prescription (when legally possible and available). They can
also inquire with the doctor about a suggested treatment. Diagnosis and treatment will
require that the provider receive the appropriate clinical information.
Additionally, it should be noted there may be limitations regarding the type of care that
can be provided through telemedicine as opposed to a traditional face to face visit.
Furthermore, there may be local governmental restrictions regarding prescriptions and
the ability to prescribe medication will depend on the local laws and the licensure of the
medical practitioner.
Telemedicine is not appropriate for emergency situations and should only be used for
minor acute medical conditions.
Learn more on our telemedicine service
• What is the size of the telemedicine network?
o Teladoc Health has over 3,500 doctors in their network located worldwide. There are
approximately 450 doctors licensed around the globe and over 3,100 healthcare
professionals covering all 50 states in the US. All doctors are actively practicing medicine
in a traditional office setting as well as remotely. In some countries, the doctors are
employed by Teladoc Health and some countries they are contracted, but all have gone
thru Advance Medical's training process and protocols.
Learn more on our telemedicine service
• How do I read the fine print?
o To view a sample policy, visit:
GeoBlue Voyager Choice Plan Description
GeoBlue Voyager Essential Plan Description
Benefits and Eligibility vary for South Dakota residents. Learn more.
GeoBlue Travel Insurance
933 First Avenue King of Prussia, PA 19406 USA
1.855.481.6647
www.geobluetravelinsurance.com
© 2022 GeoBlue. All Rights reserved.
GeoBlue is the trade name of Worldwide Insurance Services, LLC (Worldwide Services Insurance
Agency, LLC in California and New York), an independent licensee of the Blue Cross and Blue Shield
Association. GeoBlue is the administrator of coverage provided under insurance policies issued by 4 Ever
Life International Limited, Bermuda, an independent licensee of the Blue Cross Blue Shield Association.
South Dakota Residents: GeoBlue is the trade name of Worldwide Insurance Services, LLC (Worldwide
Services Insurance Agency, LLC in California and New York), an independent licensee of the Blue Cross
and Blue Shield Association and is made available in cooperation with Blue Cross and Blue Shield
companies in select service areas. Coverage is provided under insurance policies underwritten by 4 Ever
Life Insurance Company, Oakbrook Terrace, Illinois NAIC #80985 under policy form series 55.1301. 4
Ever Life Insurance Company is an independent licensee of the Blue Cross and Blue Shield Association.
