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®
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®
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©Disney – DCA 010824 GWD ENG
GUIDE FOR GUESTS
WITH DISABILITIES
ACCESSIBILITY AND MOBILITY
Restrooms and Companion Restrooms
Restrooms at the Theme Parks, designated
by
, offer facilities designed for access by
Guests with mobility disabilities. Companion-
assisted restroom facilities, designated by
, are also available at various locations
in each Theme Park. Theme Park First Aid
locations, designated by
, have facilities with
additional space and privacy for individuals who
may need assistance
from a member of their party with their personal
care needs. Companion Restrooms are located
at:
• Buena Vista Street - First Aid
• Cars Land - Flo’s V8 Café
• Avengers Campus -
near Pym Test Kitchen
• Paradise Gardens Park – Across
from The Little Mermaid~Ariel’s
Undersea Adventure
• Pacific Wharf - Baby Care Center
Mobility Devices Guests with mobility devices
can enter through the standard queue and may
remain with their mobility device until boarding.
Please see the Attraction Greeter for additional
details and assistance.
Dining and Shopping Locations
Some counter-service and merchandise
locations have narrow queues formed by
railings that may be difficult for Guests using
wheelchairs. At these locations, we suggest
that a member of your party order and transport
the food, or contact a Cast Member for
assistance.
Accessible Transportation
Please check with a Cast Member on options
for Guests in wheelchairs or ECVs:
Buses can accommodate various
types of wheelchairs and ECVs. The
standard lift size is 30" x 48". The wheelchair
or ECV must fit the lift without being forced
and be securely fastened in the restraints.
We recommend that Guests using ECVs
transfer to a bus seat while onboard.
Information subject to change without notice. ©Disney DCA-063023-GWD
Hotels/Reservations Disneyland
®
Hotels offer special equipment and facilities for Guests with
disabilities. Accommodations may include: wheelchairs, wheelchair accessible bathrooms, bed
accessories, strobe-light smoke detectors, in-room TTYs and other features. For information
specific to individual Hotels, please call the Walt Disney Travel Company at 714-956-MICKEY.
Accessibility information and accommodations for the following locations:
• Disneyland
®
Park Guest Services locations
• Recreation and Activities Accessibility will vary depending on the type and
location of the activity. For specific information and service options, please
contact a Cast Member at the location.
BEYOND
DISNEY CALIFORNIA ADVENTURE
®
PARK
Special Dietary Requests We offer menu selections for all of our Guests
seeking well-balanced meals, snacks and beverages, as well as those with
lifestyle dining requests or food allergies and intolerances. Please ask to
speak with a chef upon arrival at the restaurant.
Disney Check Look for this symbol at various locations on kids’ meals and
other items that meet Disney Nutrition Guidelines. Visit www.DisneyCheck.com
for more information.
Special Considerations for Attractions
SAFETY: Please abide by all safety warnings and notices.
Supervise children at all times. Children under
age 7 years must be accompanied by a person
age 14 years or older.
For your safety while on attractions, remain
seated with hands, arms, feet and legs inside
the vehicle. Supervise children.
All loose articles, such as mobile phones, hats/sunglasses,
and water bottles, should be securely stowed while riding
or left with a non-riding member of your party. Items lost
while riding attractions may not be immediately retrievable.
For your safety, do not attempt to retrieve lost articles in any
area. Please see Cast Member for assistance.
Physical considerations on designated attractions:
WARNING! For safety, you should be in good
health and free from high blood pressure, heart,
back or neck problems, motion sickness, or
other conditions that could be aggravated by this
adventure. Expectant mothers should not ride.
For more information, visit Guest Relations located at Chamber of Commerce.
(See map inside)
TIPS AND INFORMATION
Payment Options
The Disneyland
®
Resort accepts
Disney
®
Visa
®
Card, Disney
Rewards Redemption Card, Disney Gift Card,
Visa
®
, Mastercard
®
, Discover
®
, American
Express
®
, Diners Club
®
, JCB
®
, travelers checks,
and cash.
We accept contactless payments.
Be Green! Recycling containers
throughout the parks now accept
plastic, paper, cans & glass.
Package Check Service
Shop and check your purchases for
pickup later in the day at Elias & Co. (Buena Vista
Street). Certain restrictions apply.
Look for the Plant-based symbol at
various locations featuring food items
made without animal meat, dairy, eggs or honey.
Sundries Available at Elias & Co. on
Buena Vista Street.
Service animals, defined as any dog or miniature horse trained to do work or perform tasks for the benefit of an
individual with a disability, must be under the control of the owner at all times and should remain on a leash or in a
harness. Cast Members are not able to take control of service animals.
Service Animal Restrictions
Due to the nature of some attractions, service
animals may not be permitted to ride. At these
locations, please inquire with a Cast Member about
available options, including a rider switch with a
member of your party or a portable kennel.
• Incredicoaster
• Goofy’s Sky School
• Grizzly River Run
• Jumpin’ Jellyfish
• Luigi’s Rollickin’ Roadsters
• Mater’s Junkyard Jamboree
• Radiator Springs Racers
• Silly Symphony Swings
• Soarin’
• Guardians of the Galaxy − Mission: BREAKOUT!
Service Animal Relief Areas
• Able to use any planter with a gate
• Grizzly Peak: Grizzly River Run area (1) near
“Grizzly Peak Pass” sign (2) near restrooms across
from airplane
• Paradise Gardens Park: Access gate between Seaside
Souvenirs & The Little Mermaid–Ariel’s Undersea
Adventure extended queue
• Cars Land: Across from Luigi’s Rollickin’ Roadsters
• Main Entrance: Esplanade near the Stroller Shop
MOBILITY
Disabilities
VISUAL
Disabilities
HEARING
Disabilities
Guest Amenities
Available for Rent
or Deposit
Rental Locations
Complimentary
Amenities and
Services for use
at the Park
More Options
Wheelchairs and Electric Conveyance Vehicles
(ECVs) available for rent. Available on a first-come, first-
served basis.
Electric Conveyance Vehicles (ECVs)
Limited number available on a first-come, first-served
basis at the rental location.
Must be 18 years of age or older to rent ECVs.
RESERVATIONS MAY NOT BE MADE IN ADVANCE.
Available on a same-day basis.
Rental fee and refundable deposit required.
Disneyland
®
Resort Stroller Shop located in the main
entrance plaza to the right of the Disneyland
®
Main
Entrance.
Transfers
Some attractions require Guests to transfer from
their wheelchairs to the ride. Cast Members are not
permitted to physically lift Guests in the transfer.
Portable seat cushions
Permitted at select attractions and experiences.
See Attractions greeter for details.
Companion Restrooms
See map inside for locations indicated with
and
a list can be found under Accessibility and Mobility
section on the cover.
Braille Guides Printed in Braille and large print text
to provide an overview of the Theme Park.
Audio Description
Utilizes Disney’s Handheld
Device to provide supplemental audio information
and narration at specific attractions and outdoor
locations via an interactive audio menu.
Portable Tactile Maps Provides a tactile
representation of building boundaries, walkways,
and landmarks for each area of the Theme Parks.
Presented in a booklet format.
Amenities available for $25 refundable deposit.
Guest Relations
Visit Guest Relations at Chamber
of Commerce.
Braille Guides available at Droid Depot in Star
Wars Galaxy’s Edge and Bibbidi Bobbidi Boutique
in Fantasyland. See a Cast member at the location
for details.
For additional information about Theme Park services
and options, please visit Guest Relations. You may
also obtain information, including parade & show
times and details about restaurant menus, by calling
407-827-7935.
Guest Relations
Visit Guest Relations at Chamber of
Commerce.
Written Aids
Packets containing dialogue, narrations, flashlights,
pen and paper are available at or near performance areas or
entrances for most shows and attractions.
Stationary Braille Maps Large print maps with Braille
overlay and some additional raised graphics to
highlight key landmarks and attractions. Located next
to Oswald’s Filling Station on Buena Vista Street and
near the Guest Information Board in Carthay Circle.
Assistive Listening
Utilizes Disney’s Handheld
Device to amplify sound through headphones or induction neck
loop at specific attractions.
Handheld Captioning
Utilizes Disney’s Handheld Device to
display text at select attractions.
Video Captioning
Caption-ready monitors designated with
a “CC” symbol
Amenities available for $25 refundable deposit.
Please contact a Cast Member for information and assistance.
Safety in the Park
Mobility Scooters/ECVs
Please keep your speed to the walking speed of those
around you.
Adjust and lower speed while maneuvering through
enclosed spaces like restrooms, merchandise and food
and beverage locations.
Park your device in safe locations clear from walkways
and stairs.
Evacuation
In the event of an evacuation, Guests may be required
to walk certain distances and navigate stairs or narrow
walkways. In this case, please have a member of your
party assist you, or wait in a vehicle for assistance.
PARK RULES
Please comply with park rules, signs and instructions, including but not limited to:
• All persons, and bags, and other items are subject to screening.
• Proper attire is required. Costumes may not be worn by Guests 14 years of age or older.
• No smoking, including vaping, allowed in the Theme Parks and Downtown Disney.
Designated smoking areas are located outside the screening areas.
• Disney reserves the right to require a Guest to leave if they are
- Using profanity or offensive language towards our Cast Members or other Guests.
- Violating any other Park Rules.
• The following are strictly prohibited:
- Strollers larger than 31” x 52” and any
types of wagons
- Pets or other animals, except service
animals (i.e., dogs and miniature horses)
- Firearms, ammunition, knives and
weapons, or objects that appear to be
weapons
- Alcohol, marijuana (including marijuana-
enriched products) and any illegal
substances
Additional details and a complete listing of park rules are available for viewing at
Disneyland.com/Rules or at Guest Relations.
SERVICE ANIMALS
COGNITIVE DISABILITIES RESOURCES
Wild About Safety
©Disney
Safety Tip: No stampeding, keep your
arms and legs inside, stay seated on
rides, and keep your paws behind the
yellow line.
For additional information about services for Guests with Cognitive Disabilities,
please scan the below QR codes or visit a Guest Relations location.
Guide for Guests with
Cognitive Disabilities
Attraction Details for Guests
with Cognitive Disabilities
Specialty Lightning Effects/Photosensitivity Lightning and other visual effects are used
extensively throughout Disney California Adventure Park. These effects include strobe
lights and other effects such as simulated lightning, explosions and chaser lights.
Special Effects Special effects, including theastrical smokes, fog, snow and bubbles
are used at select Disney California Adventure Park attractions shows and special
events. All Special Effects are produced using products that have been proven to be
safe in these applications.
Magnetic Fields Common equipment, such as electric motors and radios, that produce
electric and magnetic fields are utilized extensively throughout the Resort. These fields
are generally no greater than you would experience in any urban environment or may
be exposed to through common household appliances such as vacuum cleaners and
hair dryers
NOTE: NOTE: If you or a member of your party have questions regarding the above, you may speak with a Guest
Relations Cast member for details.
Cast Members with basic abilities in American Sign Language can
be identified with the appropriate language pin on their nametag.
American Sign Language (ASL)
The ASL Schedule starts in one park in the morning and moves
to the other park in the afternoon Friday through Monday. Exact
schedule times vary to help provide a variety of offerings in each
park. Schedule available at anyGuest Relationslocation or the
Disneyland App.
If visiting on a non-designated day, ASL interpretation for a limited
number of regularly-scheduled offerings may be available with at
least 14 days advance notice email
DLRAccessibilityServices@Disney.com.
199425_Guide_Map-DCA-GWD.r1.indd 1 12/22/23 3:36 PM
©Disney ©Disney/Pixar ©2024 Marvel
Monsters, Inc. Mike & Sulley to the Rescue! is inspired by Disney•Pixar’s Monsters,
Inc.Toy Story Midway Mania!
®
is inspired by Disney•Pixar’s Toy Story films. Turtle Talk
with Crush is inspired by Disney•Pixar’s Finding Nemo.
Attractions, entertainment and offerings are subject to availability, restrictions, and
change or cancellation without notice.
Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S.
and other countries. Android and Google Play are trademarks of Google LLC.
Attractions, entertainment,
dining and offerings may be
limited in availability, and are
subject to change or closure.
Please see location, Information
Centers or the Disneyland app
for more information. Offerings
not guaranteed.
*Emergency services available by calling 911.
LEGEND
17
1
Assistive Listening: Device
available at Guest Relations
ATMs Presented by Chase
Audio Description: Device
available at Guest Relations
Automated External Defibrillators
Baby Care Center
Closed Captioning
Companion Restroom
Disney Characters
(times vary)
Disney Vacation Club
®
Discovery Desk
First Aid*
Presented by AdventHealth
Guest May Remain in
Wheelchair/ECV
Guest Must be Ambulatory
Guest Must Transfer
from ECV to Wheelchair
Guest Must Transfer
from Wheelchair/ECV
Handheld Captioning: Device
available at Guest Relations
Height Requirement
Information Center
Guest Relations
Lightning Lane Attraction Entry
Available for selection with Disney
Genie+ Service or a la carte
purchase (Subject to availability)
Locker Rentals
Mobile Food & Beverage Ordering
Package Check Service
Physical Considerations
Picnic Area
Pre-charged Battery Kiosk
Reservations Accepted
Resort Lost and Found
Restrooms
Service Animal Relief Area
Sign Language Schedule at
Guest Relations
Single Rider Service
(Subject to availability)
Stroller Rentals
The seating and restraints of this
attraction may prohibit Guests of
certain body shapes or sizes
from riding
Wheelchair Rentals
Interactive Adventures in the Parks
Take your park experience to the next
level with Play Disney Parks, a mobile app
with fun games, activities, and trivia.
Visit Disneyland.com/Play to download.
1
BUENA VISTA STREET
ATTRAC TIONS
1 Red Car Trolley
Mobility
Access:
Enter through standard queue.
Wheelchair accessible vehicle available.
DISNEY DINING
A
Mortimers Market
hosted by Cuties
®
.
B
Clarabelle’s Hand-Scooped
Ice Cream hosted by Dreyer’s
®
.
C
Fiddler, Fifer & Practical Cafe
D
Carthay Circle Restaurant
E
Carthay Circle Lounge-Alfresco Dining
GRIZZLY PEAK
ATTRAC TIONS
25 Redwood Creek Challenge Trail
Mobility Access: Enter through standard queue.
The Challenge Trail map indicates
accessible routes.
26 Grizzly River Run (Minimum
height 42”/107 cm)
Mobility Access: Enter through
standard queue. Proceed through access gate.
Guests must navigate steps when boarding and
disembarking the raft. Separate loading area and
transfer device available.
Lightning Lane available
for selection with Disney Genie+ only.
27 Soarin’
(Minimum height 40”/102 cm) Mobility Access:
Enter through standard queue
Lightning Lane
available for selection with Disney Genie+ only.
DISNEY DINING
NN
Smokejumpers Grill
OO
Refreshment Point
hosted by Coca-Cola
®
.
HOLLYWOOD LAND
ATTRAC TIONS
2 Disney Junior Dance Party
Mobility Access: Enter through standard queue.
3 Mickey’s PhilharMagic
Mobility Access: Enter through standard queue.
Disney Animation
Mobility Access: Enter through standard queue.
4 Turtle Talk with Crush
5 Sorcerer’s Workshop
6 Animation Academy
(Shows every 30 minutes; last show begins
30 minutes before park closing)
7 Monsters, Inc. Mike & Sulley
to the Rescue!
Mobility Access: Enter through standard queue.
Wheelchair accessible vehicle available.
Lightning Lane available for selection with
Disney Genie+ only.
DISNEY DINING
F
Award Wieners
G
Schmoozies!
H
Fairfax Market
I
Hollywood Lounge
J
Studio Catering Co.
hosted by Coca-Cola
®
.
H
10
12
11
16
18
19
14
15
20
22
21
23
G
F
E D
B
C
A
Q
P
O
JJ
FF
GG
HH
II
EE
DD
CC
MM
LL
KK
Stage 17
Mickey & Friends, Pixar Pals, and
Simba Parking
Downtown Disney
®
District and
Hotels of the Disneyland
®
Resort
OO
NN
P
J
I
26
27
For Disney Dining
Check Disneyland App for
location hours and availability
ATTRACTIONS
14 Incredicoaster
(Minimum height 48”/122 cm)
Mobility Access: Enter through standard queue.
Transfer access vehicle available. Handheld
Captioning available in queue only. Lightning
Lane available for selection with Disney
Genie+ only.
15 Jessie’s Critter Carousel
Mobility Access: Enter through access
queue. Wheelchair accessible bench
available.
16 Toy Story Midway Mania!
Mobility Access: Enter
through standard queue. Separate
loading area and Wheelchair accessible
vehicle available.
Lightning Lane available for
selection with Disney Genie+ only.
17 Games of Pixar Pier
18 Pixar Pal-A-Round
Mobility Access: Enter standard queue for
swinging gondolas. For non-swinging
gondolas, enter through exit. Wheelchair
accessible vehicle available.
19 Inside Out Emotional Whirlwind
Mobility Access: Enter through standard
queue. Transfer access
vehicle available.
DISNEY DINING
CC
Lamplight Lounge
DD
Lamplight Lounge
Boardwalk Dining
EE
Adorable Snowman Frosted Treats
FF
Jack-Jack Cookie Num Nums
GG
Poultry Palace
HH
Señor Buzz Churros
II
Angry Dogs
PIXAR PIER
ATTRAC TIONS
20 Silly Symphony Swings
(Minimum height 40”/102 cm) Mobility Access:
Enter through entrance to the RIGHT of
standard queue. Take elevator to second level.
21 Goofy’s Sky School
(Minimum height 42”/107 cm) Mobility Access:
Enter through standard queue. Lightning Lane
available for selection with Disney Genie+ only.
22 Jumpin’ Jellyfish
(Minimum height 40”/102 cm) Mobility Access:
Enter through standard queue.
23 Golden Zephyr
Mobility Access: Enter through standard queue.
Transfer access vehicle available.
PARADISE GARDENS PARK
24 The Little Mermaid ~ Ariel’s
Undersea Adventure
Lightning Lane
available for selection with
Disney Genie+ only
DISNEY DINING
JJ
Bayside Brews
KK
Boardwalk Pizza & Pasta
LL
Paradise Garden Grill
MM
Corn Dog Castle
T
Z
Y
AA
BB
V
U
W
S
R
GRIZZLY PEAK
HOLLYWOOD LAND
PARADISE GARDENS PARK
CARS LAND
A
BUENA VISTA STREET
8
AVENGERS CAMPUS
9
L
K
M
N
AVENGERS CAMPUS
ATTRAC TIONS
8 Guardians of the Galaxy - Mission:
BREAKOUT!
(Minimum height 40”/102 cm) Mobility Access:
Enter through standard queue.
9 WEB SLINGERS: A Spider-Man
Adventure
Mobility Access: Enter through standard queue.
Wheelchair accessible vehicle available.
Lightning Lane available for selection with
Disney Genie+ only.
3
2
1
1
4
7
5
6
24
25
Complimentary wireless high-speed
Internet access (Wi-Fi) is available
in select areas of both
Disneyland
®
Resort theme parks,
Downtown
Disney
®
District, and the Esplanade.
AT&T is the official wireless sponsor
of the
Disneyland
®
Resort.
13
CARS LAND
ATTRACTIONS
10 Mater’s Junkyard Jamboree
(Minimum height 32”/81 cm) Mobility
Access:
Enter through standard queue. Transfer
access vehicle available.
11 Luigi’s Rollickin’ Roadsters
presented by Enterprise
®
. (Minimum height
32”/81 cm).
Mobility Access: Enter through
standard queue. Transfer access vehicle
available.
12 Radiator Springs Racers
(Minimum height 40”/102 cm)
Mobility Access: Enter through standard
queue. Separate loading area available.
Lightning Lane available for a la carte
purchase only.
DISNEY DINING
O
Cozy Cone Motel
P
Flo’s V8 Cafe
Q
Fillmore’s Taste-In
Shuttle Buses to
Toy Story Parking Area
Rideshare Pick-up and Drop-off Zone
presented by Lyft
AVENGERS CAMPUS
DISNEY DINING
K
Terran Treats
L
Pym Tasting Lab
M
Pym Test Kitchen
featuring IMPOSSIBLE
™
.
N
Shawarma Palace
SAN FRANSOKYO SQUARE
S
X
DISNEY DINING
Y
Magic Key Terrace
Z
Mendocino Terrace
AA
Wine Country Trattoria
BB
Sonoma Terrace
PERFORMANCE CORRIDOR
SAN FRANSOKYO SQUARE
DISNEY DINING
R
Ghirardelli
®
Soda Fountain
and Chocolate Shop
S
Lucky Fortune Cookery
T
Aunt Cass Café
U
Rita’s Turbine Blenders
V
Cocina Cucamonga
Mexican Grill
W
Port of San Fransokyo Cervecería
X
Cappuccino Cart
presented by Joffrey's Coffee and Tea Company
®
ATTRACTIONS
13 The Bakery Tour
hosted by Boudin Bakery. Mobility Access:
Enter through standard queue.
199425_Guide_Map-DCA-GWD.r1.indd 2 12/22/23 3:36 PM