Welcome to the 11th annual Stevie
®
Awards for Sales & Customer Service, the world’s top honors
for business development, sales, contact center, and customer service professionals.
This year the program received more than 2,300 nominations, an increase of 10% over 2016,
from organizations in 43 nations.
From November 2016 through early February this year, 161 professionals around the world
reviewed, rated and commented on the nominations. Just about 40% of the entries they rated received
average scores high enough to qualify as Finalists, all of which will be recognized tonight as Gold,
Silver or Bronze Stevie Award winners. All of the judges are acknowledged in this program. We can’t
run a successful awards program without our volunteer judges, and we can’t thank them enough for
their participation.
Stevie Awards competitions receive more than 10,000 nominations each year from organizations of
every type in more than 60 nations. This spring we’re accepting entries for the 4rd annual Asia-Pacific
Stevie Awards, The 15th Annual American Business Awards, The 14th Annual International Business
Awards and the second edition of the Stevie Awards for Great Employers. I invite you to learn more
about these and our other competitions at www.StevieAwards.com
.
Thank you for participating in the 11th annual Stevie Awards for Sales & Customer Service, and for
joining us this evening. Best wishes for continued success!
Cordially,
Michael Gallagher
President, The Stevie Awards
THE STEVIE
®
AWARDS
10560 Main Street
•
Suite 519
•
Fairfax, Virginia 22030 U.S.A.
703.547.8389
•
Fax: 703.991.2397
•
help@stevieawards.com
www.stevieawards.com
3
Program
5:15 pm Awards presentations in this order
Business Development Categories
New Product & Service Categories
Solution Provider Categories
6:00 pm
Reception
7:00 pm Dinner
7:40 pm Awards presentations in this order
Sales Distinction Categories
Sales Individual Categories
Sales Team Categories
Sales Achievement Categories
Customer Service & Contact Center Individual Categories
Customer Service & Contact Center Team Categories
Customer Service & Contact Center Achievement Categories
Customer Service Success Categories
Customer Service Department of the Year Categories,
including the People’s Choice Stevie
®
Awards for
Favorite New Products
Presentation of the Grand Stevie
®
Award trophies
5
Final Judging Committees
Final judging was conducted in late January to early February 2017 by members of seven specialized committees.
Their average scores determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists.
We thank all of the judges for their time, interest and insights.
CUSTOMER SERVICE & CONTACT CENTER INDIVIDUAL
& ACHIEVEMENT FINAL JUDGING COMMITTEE
CHAIR:
Will O’Keeffe, Global Customer Support
Acquia, Inc, Burlington
Massachusetts, USA
COMMITTEE:
Teresa Allen, Owner/President, Common Sense Solutions
Training & Consulting, Shreveport, Louisiana, USA
Lois Chianese, Principal, BenefitWallet Client Services, Conduent,
New York, New York, USA
Nick Daines, VP Customer Care, WP Engine, Austin, Texas, USA
Gary Fewkes, Director, Customer Service and Call Center Operations,
Traeger Wood Fired Grills, Salt Lake City, Utah, USA
Chris Luna, Director, Customer Advocacy, TCL North America,
Corona, California, USA
Emma Oberdieck, Consumer Experience Strategic Consultant,
Humana, Inc., Louisville, Kentucky, USA
Sharon Roen, Assoc. Director of Call Centre Corporate Office,
J2 Global Communications, Hollywood, California, USA
Joshua Strahler, Support Center Manager, Network Alliance Inc.,
Richmond, Virginia, USA
Lori Sullivan, Owner, Process Infinity, LLC, Avon, Indiana, USA
CUSTOMER SERVICE & CONTACT CENTER TEAM
FINAL JUDGING COMMITTEE
CHAIR:
George Cleveland, VP of Channel Operations
Cricket Wireless
Atlanta, Georgia, USA
COMMITTEE:
Aditya Baswan, Senior Project Manager-Operational Excellence,
Abu Dhabi Commercial Bank, Abu Dhabi, United Arab Emirates
Cynthia Carle, Core Team Lead, eMoney Advisor, LLC,
Philadelphia, Pennsylvania, USA
Leighton Carroll, President, Quadgen, Johns Creek, Georgia, USA
Dr. Andrea Graham, Engineer & Professor, Prosper, Texas, USA
Peggy Heafey, Director–Intermediary Partner Care,
Marriott International, Inc., Omaha, Nebraska, USA
Russell Leboff, Vice President Business Development, Partner,
Education Solutions Services (ESS), Richmond, Virginia, USA
Jodie Monger, President & CEO, Customer Relationship Metrics,
Sterling, Virginia, USA
BJ Winkler, Director of Customer Experience,WP Engine,
Austin, Texas, USA
Jamie Zaffke, Customer Sales and Service Manager,
Alliance Laundry Systems, LLC, Ripon, Wisconsin, USA
Learn more about the 2017 Final Judges.
Survival Strategy
First Priority to Customers
Service differentiation
Greater ability of Contact Center
With our partners around the world,
KT is already leading the way to 5G.
KT will make it the first 5G experience ever in PyeongChang 2018 Olympic Winter Games.
KT is creating a new 5G World.
Shortcut to 5G Services
Congratulations to these Stevie Awards finalists
and thank you to the Stevie Awards.
We are honered to be nominated.
1 IVR or Web Service Solution - New
2
Award for Innovation in Customer Service
- Telecommunications Industries
3 Telesales Team of the Year
7
Final Judging Committees
CUSTOMER SERVICE DEPARTMENT & SUCCESS
FINAL JUDGING COMMITTEE
CHAIR:
Chuck Browne, Customer Care Operations Manager
Vivint
Provo, Utah, USA
COMMITTEE:
Greg Allen, Insurance Agent, Farmers Insurance,
West Jordan, Utah, USA
Sam Baddeley, Business Improvement Manager,
Kuoni Global Travel Services, London, United Kingdom
Rich Bradley, Chief Operating Officer, ath Power Consulting,
Orlando, Florida, USA
Blake Deakin, VP Client Services, SmartLinx Solutions LLC,
Edison, New Jersey, USA
Jason Larsen, General Manager,
Clearwater Commercial Landscapes, Round Rock, Texas, USA
Connor MacArthur, CFO, Mission Belt, Lehi, Utah, USA
Raj Motwane, SVP, Client Success & Operations,
IANS Advisory & Consulting, Boston, Massachusetts, USA
Heather Nowak, Director, Nova Auditing Ltd,
Sittingbourne, Kent, United Kingdom
Vijay Ramchandran, Head of Services Customer Experience,
Citrix Systems, Fort Lauderdale, Florida, USA
Adam Ruri, Manager, Field Management Development Program,
Liberty Mutual Insurance, Orlando, Florida, USA
Joao Santanna, CRM Director, Oi, Rio de Janeiro, Brazil
Paul Shiroma, Director, Training, First American,
Santa Ana, California, USA
Ryan Smith, Senior Manager of Media, Houston Astros,
Katy, Texas, USA
Beth Smith, Specialist, Delivery Operations,
OpenAgile Centre for Learning, Boulder, Colorado, USA
SALES ACHIEVEMENT & NEW PRODUCT/SERVICE
FINAL JUDGING COMMITTEE
CHAIR:
Kelly Waltrich, SVP of Marketing & Communications
eMoney Advisor LLC
Radnor, Pennsylvania, USA
COMMITTEE:
Joe Gaeckle, Managing Principal, Lincoln Financial,
Philadelphia, Pennsylvania, USA
Sundy Grubel, Senior Design Director, Design and Innovation from
Accenture Interactive, Atlanta, George, USA
Murat Kilinc, Corporate & Commercial Marketing Division Head,
QNB Finansbank, Istanbul, Turkey
Amine Kiwan, Customer Solution Support Supervisor, DHL Express,
Beirut, Lebanon
Jason Lahita, President & Co-Founder, FiComm Partners, LLC,
Los Angeles, California, USA
Amy Leis, Financial Advisor, Janney Montgomery Scott LLC,
Mount Laurel, Pennsylvania, USA
Catherine Molloy, Director, Auspac Business Advantage,
Maroochydore, Queensland, Australia
Leslie Phillips, Senior Manager Internal Communications, GoDaddy,
Gilbert, Arizona, USA
Christina Pitchford, Partner, Cassidy, Connor & Pitchford, LLC,
Philadelphia, Pennsylvania, USA
Tara Sporrer, SVP, Marketing, Moxie (www.gomoxie.com),
San Bruno, California, USA
Joe Steuter, Director of Marketing, Peak Advisor Alliance,
Omaha, Nebraska, USA
Aniket Suru, Regulatory Programme Manager, HSBC,
London, United Kingdom
Kyle Van Pelt, Managing Director of Partnerships, Riskalyze,
Atlanta, Georgia, USA
Stephen Waltrich, Senior Vice President of Operations,
Mill Creek Capital Advisers LLC,
Conshohocken, Pennsylvania, USA
9
Final Judging Committees
SALES INDIVIDUAL & BUSINESS DEVELOPMENT FINAL
JUDGING COMMITTEE
CHAIR:
Stephen Gill, President
Stephen Gill Associates, Aston on Trent
Derbyshire, United Kingdom
COMMITTEE:
Mandarr Agshikar, General Manager & Business Excellence
Consultant, Ajhinkkya FZE, Dubai, United Arab Emirates
David Bostock, Division Director, Integral UK Ltd.,
Ashford, Kent, United Kingdom
Pam Dunleavy, VP, Sales & Marketing, AIReS,
Pittsburg, Pennsylvania, United States
Heisha Freeman, EVP, Sales & Marketing, MoveCenter,
Dallas, Texas, USA
Robert Gillespie, Executive Vice President,
New York Community Bancorp, Cleveland, Ohio, USA
Eric Louttit, Partner Digital Agency, Birst Group, Inc.,
New York, New York, USA
Jason Mathias, Chief Operating Officer, Homesnap, Inc.,
Washington, D.C., USA
Scott McIntyre, Chief Instigator – Owner, Infinite Green,
Minneapolis, Minnesota, USA
Donald Pillai, Strategic Business Advisor, Robust Marketing,
Pretoria, Gauteng, South Africa
Alec Stern, Owner, www.thehandycane.com,
Waltham, Massachusetts, USA
SALES TEAM & SALES DISTINCTION
FINAL JUDGING COMMITTEE
CHAIR:
Jeff Taylor, Co-Founder & Managing Partner
Digital Risk
Maitland, Florida, USA
COMMITTEE:
Ana Cruz, Mortgage Agent, L A Mortgage Team,
Mortgage Intelligence, Burlington, Ontario, Canada
Simon Frewer, Global Director of Sales, CEB,
Washington, D.C., USA
Stanley Goodrich, Public Relations Manager, SYSPRO,
Costa Mesa, California, USA
JungAh Han, Executive, Sales Transformation Support, Organization
of Enterprise Services in Transformation & Operations, IBM Korea,
Seoul, Korea
Evelyn Hsia, Head of Sales Operations, WePay,
Redwood City, California, USA
Frank Maylett, CEO, RizePoint, Salt Lake City, Utah, USA
Nic Strahl, Director of Marketing, New Developments, Citi Habitats,
New York, New York, USA
Julie Taylor, Chief Consultant, Business Coaching 1-1 LLC,
Washington, D.C., USA
Cigdem Wondergem, Director Global Sales Operations,
DHL Global Forwarding, Bonn, Germany
11
SOLUTION PROVIDER
FINAL JUDGING COMMITTEE
CHAIR:
Alaa Jamaleddine, Senior Back Office Advisor
DHL Express
Beirut, Lebanon
COMMITTEE:
Salam Abdulhameed Al Ghoul, Business Managing Director,
Medius Marketing Partners, Kuwait
Tirupathi Anand, Strategy Advisor,
Motivaluate Consulting & Training FZ LLC,
Dubai, United Arab Emirates
Ibrahim Ballout, Export Sales Manager, Plasti Lab S.A.R.L,
Beirut, Lebanon
Carmit DiAndrea, Director, Customer Contact Analytics,
Charter Communications, Omaha, Nebraska, USA
Allison Graham, Resiliency Ninja (Founder, Author), ElevateBiz,
London, Ontario, Canada
Jad Jamaleddine, Marketing Manager, JAMACO DMCC,
Abu Dhabi, United Arab Emirates
James Koons, Chief Privacy Officer, dotmailer,
London, United Kingdom
Mehmood Mansoori, Member of Executive Management and Head
Marketing, Online Sales, IT, Customer Experience Management,
HDFC ERGO General Insurance, Mumbai, India
Karen McFadzen, Director, Vision Training Australia,
Haberfield, New South Wales, Australia
Dr. Ilker Met, Chief Enterprise Architecture and
Chairman of the Board, Ziraat Teknoloji, Istanbul, Turkey
Ibrahim Zoghbi, Finance Director, Pillar Invest, Beirut, Lebanon
Final Judging Committees
13
Preliminary Judges
The following professionals participated in preliminary-round judging of the 11th annual Stevie
®
Awards for
Sales & Customer Service from November 2016 to January 2017. Their average scores determined the Finalists in
the sales awards, contact center awards, business development awards, and customer service awards categories.
We thank them for their time, insights and interest.
Asburche Adalan, Business and Sales Development Mgr.,
D
HL Express US, Miami, FL USA
A
mit Kumar Agarwal, Sr Manager, FarePortal India Pvt. Ltd,
Gurgaon, Haryana India
Shelly Alder, Manager, Domestic Customer Service, J.R. Simplot Company,
Boise, ID USA
Scott Anschuetz, CEO, Visualize-Inc, Birmingham, MI USA
David Araujo, Direct Sales Supervisor, DHL Express São Paulo,
São Paulo, Brazil
Benj Arriola, SEO Director, Myers Media Group, San Diego, NC USA
Bilal Asci, Customer Value Group Manager, n11.com, Istanbul, Turkey
Ronald Joseph, Avecilla Process Auditor, Globe Telecom,
Manila, Philippines
Stuart Bankey, Manager, Community Management Rackspace,
San Antonio, TX USA
Mike Bare, CEO, BARE International, Washington DC USA
Nick Broadbent, VP Global Support, DataCore Software,
Reading, United Kingdom
Randi Busse, President, Workforce Development Group, Inc.,
Massapequa Park, NY USA
Pembe Candaner, Founder, President, JobzMall, Tustin, CA USA
Lucia Caron, Manager, Customer Support, Verint Systems Inc.,
Herndon, VA USA
Beth Castro, AVP – Commercial Enablement, AT&T, Houston, TX USA
Joe Cherian, Regional Vendor Manager, Vonage, Chennai, Tamilnadu, India
Brian Correia, Director, Sales & Client Services, Solstice Dental & Vision,
Plantation, FL USA
Marc Cowan, Fellow at the Institute of Supply Chain Management,
Dolphin International, United Kingdom
Emilia D’Anzica, VP, Customer Engagement, WalkMe,
San Francisco, CA USA
Robyn Davis, Trade Show Strategy Specialist, When I Need Help,
Columbia, SC USA
Luis Deza, General Manager, Canto Rodado Consulting,
Miraflores, Lima, Peru
Sheryl Dobson, Director of Customer Support, J2 Global Cloud Services,
Ottawa, ON Canada
Alan Dowler, Operations Manager, Hamilton Jewelers, Princeton, NJ USA
Eve Dumovich, Publisher, Snowline Publishing, Ashford, WA USA
Caroline Edwards, Consumer Information Centers Product Manager,
Blue Cross/Blue Shield of Tennessee, Chattanooga, TN USA
Andrew J. “Flip” Filipowski, Executive Chairman & CEO,
SilkRoad Technology, Winston, Salem NC USA
Shannon Gregg, Director, Sales Operations, TeleTracking,
Pittsburgh, PA USA
Tara Griffin, Senior Solutions Consultant, Genesys, Flagler Beach, FL USA
Heidi Guzman, MBA, Consorcio Kairos, VILLAHERMOSA,
T
abasco, Mexico
Nabyl Hassain, Director of Telesales, DHL, Miami, FL USA
Mary Henson, Membership Care Coordinator,
United States Equestrian Federation, Lexington, KY USA
Deepak Kumar, Hotkar Manager, Jasper Industries Private Limited,
Hyderabad, Telangana, India
Lin Hui Kai, Deputy Manager, Cathay Life Insurance Co., Ltd.,
Taipei, Taiwan
Adam Ihrig, Business Analyst, JPMorgan Chase, Heathrow, FL USA
Linden Ingram, EVP Sales, Imparta Inc, Austin, TX USA
Joann Kay, Customer Care Director, GraduationSource,
Port Chester, NY USA
Umut Kececioglu, Mobile Services Manager, Yapi Kredi Bankacilik Üssü,
Kocaeli, Turkey
Tony Keesee, Director of Customer Care, VPay, Richardson, TX USA
Joshua Kelley, Supervisor, Leadership Operations Training, MTM, Inc.,
West St Paul, MN USA
Kathy Leckey, Vice President of Marketing, SomethingNew,
New York, NY USA
Sandra Lynch, Account Manager, John Hancock, Boston, MA USA
David Madacsi, Senior Technical Customer Support Engineer, GrassValley,
Lakewood, CO USA
Wessam Massoud, Programme Delivery Manager,
Abu Dhabi Systems & Information Center (ADSIC),
Abu Dhabi, United Arab Emirates
Rowena Maxwell, Senior Manager, Accenture, London, United Kingdom
Judy Mod, Founder, CEO, Chief Adoption Officer, RevenueSphere,
Atlanta, GA USA
Anni Mollett, SVP, Senior Credit Products Manager, Bank of America,
Merrill Lynch, Dallas,TX USA
Thomas Moor, Global Director, Strategy and Planning,
Sartomer (a business unit of Arkema), Exton, PA USA
Ann Moreth, Sr. Customer Service Engagement Manager,
UPMC Health Plan, Pittsburgh, PA USA
Jason Morris, Director of Operations, SRS|Acquiom LLC,
Denver, CO USA
Rajendran Nair, VP, Marketing, Rootstock Software, Fremont,CA USA
Tracy Neiser, Customer Service Manager, Active Exhaust Corp.,
Toronto, ON Canada
Ken Overly, Vice President, Operations, EFG Companies, Dallas, TX USA
Kadir Mustafa Ozturk Executive Vice President/ADC & Digital Banking
Solution Projects, Intertech Bilgi Islem ve Pazarlama Ticaret A.S.,
Istanbul, Sisli, Turkey
Learn more about this judging panel.
15
Preliminary Judges
Leticia Padilla, Corporate Recognition and Citizenship, Concentrix,
Fremont, CA USA
Lou Reinemann, Director, Customer Care, SmartBear Software,
S
omerville, MA USA
R
J Riemer, VP Support Operations, VIZIO, Inc., Dakota Dunes, SD USA
Toni Roberts, VP, Customer Service & Operations,
Delta Dental of Michigan, Ohio & Indiana, Farmington Hills, MI USA
Vicki Rollins, Sales Operations & Marketing Professiona,
Glenaden Homes, Inc., Toronto, ON, Canada
Sharon Rudd, Organisational Development & Sales Consultant, TNT,
Mascot, NSW, Australia
Stu Schlackman, Owner, Competitive Excellence, Richardson, TX USA
Paula Seeger, Library Technician 2, University of Oregon Libraries,
Eugene, OR USA
Randy Selleck, Sr. Director, Call Center Operations, Assurant Solutions,
Atlanta, GA USA
Bill Shelton, Senior Vice President, USHEALTH Advisors,
Grapevine, TX USA
Melda Sofuoglu, Channel Experience & Operations Development Manager,
Call Center Operations & Experience & Development, Istanbul, Turkey
Andrzej Szczepaniak, Deputy Director, Central Settlement Services Bank,
Zachodni WBK S.A., Poznan, PA Poland
Will Tarrant, Managing Partner, Service Metrics Group, Plano, TX USA
A
sli Tas Kayabas, Psychologist, Trainer, Founding Partner,
Awards Consultant, Kuzey Academy, Istanbul, Turkey
Özge Tekalp, Director, Türk Ekonomi Bankasi A.S, Istanbul, Turkey
Julie Thomas, President & CEO, ValueSelling Associates,
Rancho Santa Fe, CA USA
Kelly Thomas, Assistant Vice President, Transfer Agent,
OppenheimerFunds, Inc., Centennial, CO USA
I
rem Tuzunalper, Founder & CEO, EXTRA Loyalty Solutions Co.,
Istanbul, Turkey
Lori Van Dyke, Manager, Customer Care, Access One Inc,
Chicago, IL USA
Chris Vasan, Communcations Lead, Cisco Systems, Inc.,
Raleigh Triangle Park, NC USA
Madalina Vilau, Managing Director, Expo Media, Bucharest, Romania
Sunil Wadhwa, VP – Customer Success, Druva, Sunnyvale, CA USA
Charles White, Principal Administrator,
International relations officer (retired),
European Commission, Brussels, Belgium
Nicolette Wuring, Managing Director, Customer Management Services,
Amstelveen, Netherlands
16
2017 Winners
SALES INDIVIDUAL CATEGORIES
Senior Sales Executive of the Year
GOLD STEVIE WINNER:
Aflac, Columbus, GA USA:
Andy Glaub, Senior Vice President; Director of Sales
SILVER STEVIE WINNERS:
Concentrix, Fremont, C
A USA:
Rick Rosso, Senior Vice President of Sales and
Account Management
Creative Lodging Solutions, Lexington, KY USA:
Cindy Rudovich, CSO
BRONZE STEVIE WINNERS:
FIS Global, New York City, NY USA:
Sona Jepsen, Global Head of Sales Enablement
Sales Partnerships, Broomfield, CO USA:
Fred Kessler, Founder and Chief Sales Officer
Worldwide Sales Executive of the Y
ear
GOLD STEVIE WINNER:
Berry Plastics. Evansville, IN USA:
Tracey York, Vice President of Global Talent Management
National Sales Executive of the Year
GOLD STEVIE WINNER:
Creative Lodging Solutions, Lexington, KY USA:
Beth Magnin, National Director of Sales
SILVER STEVIE WINNERS:
Creative Lodging Solutions, Lexington, KY USA:
Kim B
orozan, Senior Director of National Sales
Market Track, Chicago, IL USA:
Justin Hart
anov
, Executive Vice President,
Asia Development
BRONZE STEVIE WINNERS:
Berry Plastics. Evansville, IN USA:
Mark Siebert, VP of Commercial
Creative Lodging Solutions, Lexington, K
Y U
SA:
April Chaney
, Director of National S
ales
DHL Express, Mexico City, Mexico:
Alfredo García Ita, National S
ales Executive
iHeartMedia, Inc., New Y
ork, NY USA:
William Criswell, Inside Sales Executive
Wyndham Vacation Ownership, Orlando, FL USA:
Brendon Buirski, Vice President,
Sales Director of the Year
GOLD STEVIE WINNER:
Vivint Smart Home, Provo, UT USA:
Tim Jooste, Sales Director
SILVER STEVIE WINNERS:
Lennox Industries, Richardson, TX USA:
Angela Chapoy
, Regional Director
Sales Partnerships, Broomfield, CO USA:
Brian Duxbury, Sales Director
VMware, Palo Alto, CA USA:
Mike Blanchette, Senior Director of Global
Field Enablement
BRONZE STEVIE WINNERS:
DHL Express, Mexico City, Mexico:
Saúl González Rivera, Sales Director, Field, North MX
DHL Express, Mexico City, Mexico:
Eduardo Ramírez Portillo, National Sales Director
iHeartMedia, Inc., New York, NY USA:
Shawn Winters, VP, Inside Sales Team
Sales Manager of the Year
GOLD STE
VIE WINNER:
Infinity, Cedar Rapids, IA USA:
Matt Rouhan, Director of Sales Agency
SILVER STEVIE WINNERS:
DHL Express U.S., Franklin Park, IL USA:
Paula Collins, Head of Sales for New England
DHL Express U.S., Franklin Park, IL USA:
Firehiwot Abebe, Area S
ales Manager
Vivint Smart Home, Provo, UT USA:
Daniel Biddulph, Sales Manager
BRONZE STEVIE WINNERS:
D
H
L Express, Lagos, Nigeria:
Olaniran Fafowora, D
H
L Express Nigeria Country
Commercial Manager
iHeartMedia, Inc., New York, NY USA:
Marcus Cash, Manager
, National Media Consult
ant
Sales Partnerships, Broomfield, CO USA:
Ryan Steiner
, S
ales Manager
9
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See more information about the
2
017 Stevie Award Winners
17
SALES INDIVIDUAL CATEGORIES— Continued
Sales Operations Professional of the Year
GOLD STEVIE WINNER:
j2 Global, Inc., Woburn, MA USA:
Seamas Egan, Associate Director, Campaigner
Email Marketing
SILVER STEVIE WINNERS:
FieldEdge, Fort Myers, FL USA:
Marc Werthmoeller, Director of Sales Operations
VMware, Palo Alto, CA USA: VMware:
Roger Parrish, Director of Content Strategy and
Sales Methodology
BRONZE STEVIE WINNERS:
Dun & Bradstreet, Malibu, CA USA:
Don Berkman, Senior Vice President for Sales Operations
and Training, Dun & Bradstreet Emerging Businesses
Lennox Industries, Richardson, TX USA:
Reed Smetters, Texas Zone Manager
Sales Training or Education Leader of the Year—
Business Services
GOLD STEVIE WINNER:
Sandler Training, Kansas City, MO USA:
Dan Stalp, President
SILVER STEVIE WINNERS:
N
CR Corporation, Duluth, GA USA:
Julie Betts, Strategic Global Learning Business Partner
Sales Partnerships, Broomfield, CO USA:
Jeff V
alentine, T
raining Director
Selling Energy
, Burlingame, C
A USA:
Mark Jewell, Co-founder and President
BRONZE STEVIE WINNERS:
Ali Thiab, Amman, Jordan:
Ali Thiab, Sales Facilitator, Coach and Mentor
Auspac Business Advantage, Buderim, QLD, Australia:
Catheriine Molloy, Managing Director
ServiceNow, Santa Clara, CA USA:
Giles Giddings, Sales Enablement Manager
Sales Training or Education Leader of the Year —
All Other Industries
GOLD STEVIE WINNER:
Symantec Ltd, Dublin, Ireland:
Darren Doheny, Learning Consultant
SILVER STEVIE WINNERS:
Lennox Industries, Richardson, TX USA:
Jose De La Portilla, Technical Training Manager
Vivint Smart Home, Provo, UT USA:
Adam Webb, Manager of Sales
BRONZE STEVIE WINNERS:
Dun & Bradstreet, Malibu, CA USA:
Amber Colley, Vice President Coaching and Performance
at Dun & Bradstreet in the Emerging Businesses
iHeartMedia, Inc., New York, NY USA:
Melanie Eakin, Director of Organizational Effectiveness
The Horton Group, Chicago, IL USA:
Jay Fortuna, Director of Sales Training & Development
VMware, Palo Alto, CA USA:
Roger Parrish, Director of Content Strategy and
Sales Methodology
Sales R
epresentative of the Year — Services Industries
GOLD STEVIE WINNER:
ListenTrust, Portland, ME USA:
Carlos Ortega, Sales Agent
SILVER STEVIE WINNER:
Sales Partnerships, Broomfield, CO USA:
David Ricks, Sales Representative
BRONZE STEVIE WINNERS:
Elite W
ealth Group, S
an Jose, C
A USA:
Liru (Jenny) Chang, V
ice President
Wyndham Vacation Ownership, Orlando, FL USA:
Jason Page, In-House S
alesperson
Sales Representative of the Year — Technology Industries
GOLD S
TE
VI
E WINNER:
Vivint Smart Home, Provo, UT USA: Chad Oram
9
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18
SALES INDIVIDUAL CATEGORIES— Continued
Sales Representative of the Year — All Other Industries
GOLD STEVIE WINNER:
DHL Express U.S., Franklin Park, IL USA:
Ryan Doherty, Senior Manager of International Sales
SILVER STEVIE WINNERS:
D
HL Express U.S., Franklin Park, IL USA:
Andrew Corbett, National Account Manager
DHL Express U.S., Franklin Park, IL USA:
John Leightner, National Account Manager
DHL Express U.S., Franklin Park, IL USA:
Heather Beeler, Senior Tactical Account Executive
DHL Express U.S., Franklin Park, IL USA:
Todd Shook, National Account Manager
DHL Express U.S., Franklin Park, IL USA:
Isela Alcocer, International Account Manager
DHL Express U.S., Franklin Park, IL USA:
Andrew Spicer, Telesales Account Manager
BRONZE STEVIE WINNERS:
DHL Express U.S., Franklin Park, IL USA:
Zach Cogswell, Sales Representative
DHL Express U.S., Franklin Park, IL USA:
Brandon Kennedy, Sales Executive
DHL Express U.S., Franklin Park, IL USA:
Nate Hardy
, National Account Manager
DHL Express U.S., Franklin Park, IL USA:
Lie Han, Major Account Executive
DHL Express, Mexico City, Mexico:
Tracy Stephanie García Guadarrama,
Major Account Executive
—
Field S
ales
DHL Express, Mexico City, Mexico:
Maricela Vargas Hernández, Telesales Executive
iHeartMedia, Inc., New York, NY USA:
Jeffrey Croy, National Sales Consultant
SALES TEAM CATEGORIES
Global Sales Team of the Year
GOLD STEVIE WINNER:
Sterling Talent Solutions, New York, NY USA:
Sterling Talent Solutions Global Sales Team
SILVER STEVIE WINNER:
VMware, Palo Alto, C
A USA:
VMware Global Sales Team
BRONZE STEVIE WINNER:
Berry Plastics. Evansville, IN USA:
Berry Plastics Global Sales Team
National Sales Team of the Year —Business Services,
Diversified Services, Financial Services & Insurance
GOLD STEVIE WINNERS:
Alder Holdings LLC, Orem, UT USA:
Alders National Sales Team
USHEALTH Advisors, LLC, Haslet, TX USA
BRONZE STEVIE WINNERS:
Market Track, Chicago, IL USA:
Market Track’s National Sales Team Enjoys Best Year Ever
Reliance Capital Asset Management Ltd., Mumbai,
Maharashtra, India: Reliance Nippon Life Asset
Management — National Sales Team
National Sales Team of the Year —All Other Industries
GOLD STEVIE WINNER:
iHeartMedia, Inc., New York, NY USA:
iHeartMedia Inside Sales
SILVER STEVIE WINNER:
Camp Bow Wow, Broomfield, CO USA:
Camp B
ow W
ow’s Franchise Sales Team
Creative Lodging Solutions, Lexington, KY USA
SoftPro, Raleigh, NC USA
BRONZE STEVIE WINNER:
Adobe Systems Incorporated, San Jose, CA USA
Berry Plastics. Evansville, IN USA
Comprehend, Redwood City, C
A U
SA
Willert Home Products, St. Louis, MO USA
9
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19
SALES TEAM CATEGORIES— Continued
Government Sales Team of the Year
GOLD STEVIE WINNER:
Carahsoft Technology Corp., Reston, VA USA
SILVER STEVIE WINNER:
DHL Express U.S., Franklin Park, IL USA
Field Sales Team of the Year
GOLD STEVIE WINNER:
Sales Partnerships, Broomfield, CO USA
SILVER STEVIE WINNERS:
Alder Holdings LLC, Orem, UT USA
Vivint Smart Home, Provo, UT USA
BRONZE STEVIE WINNER:
Comprehend, Redwood City, CA USA
Telesales Team of the Year
GOLD STE
VIE WINNER:
Revana, a TeleTech Company, Gilbert, AZ USA
SILVER STEVIE WINNERS:
ClearVision Optical Company, Hauppauge, NY USA:
ClearVision Optical’s Team Outreach
DHL Express U.S., Franklin Park, IL USA:
DHL Express U.S. Direct Channel Sales
Infinity, Cedar Rapids, IA USA:
Infinity’s HiPo Sales Team
BRONZE STEVIE WINNERS:
Beyond Codes Inc., Simi V
alley
, CA USA:
Beyond Codes Smart Calling Team
KT, Seoul, South Korea
Online Sales Team of the Year
GOLD STEVIE WINNER:
Lennox Industries, Richardson, TX USA
SILVER STEVIE WINNER:
Comcast, Philadelphia, PA USA:
Comcast’s Digital Center of Excellence
BRONZE STEVIE WINNERS:
GoDaddy, Scottsdale, AZ USA
Sharegate, Montreal, QC, Canada
Sales Support Team of the Year —Computer Services
GOLD STEVIE WINNER:
IBM, Armonk, NY USA:
Driving Excellence in IBM Business Partner
On-Boarding Experience
SILVER STEVIE WINNERS
IBM, Armonk, NY USA:
Agile 24: Promoting Innovation and New Ways of Working
in support of IBM Sellers
IBM, Armonk, NY USA:
Creating Innovative Collateral to Change the Client
Experience — IBM Proposal Centre of Competence
IBM, Armonk, NY USA:
IBM Guadalajara COE — Pursuing Excellence in AR
IBM, Armonk, NY USA:
IBM Japan Sales Support Team of the Year —
Smarter Proposal
IBM, Armonk, NY USA:
I
BM JPN Tokyo/Nagoya/Osaka: Advanced Proposal
Support for Cognitive Era
IBM, Armonk, NY USA:
Quality of Firm Order V
alidation, Speed of Execution
BRONZE STEVIE WINNERS:
I
B
M, Armonk, NY U
SA:
IBM Japan: Smarter Sales Support Using Watson
Technology: Cognitive Sales Concierge (CSC)
I
B
M, Armonk, NY U
SA:
Operational Excellence in IBM Centers (OpEC)
9
9999999999999999999999 99999999999999999999999
20
SALES TEAM CATEGORIES— Continued
Sales Support Team of the Year —All Other Industries
GOLD STEVIE WINNER:
DHL Global Forwarding, Miami, FL USA:
DHL Global Forwarding U.S. Sales Support Team
is on fire!
SILVER STEVIE WINNERS:
DHL Express U.S., Franklin Park, IL USA:
DHL US Sales Support Team
Mondelez International Turkey, Kocaeli, Turkey:
Mondelez International Turkey — Sales Audit System
Generated Growth By Increasing In-store
Execution Performance
BRONZE STEVIE WINNERS:
DHL Express, Lagos, Nigeria:
DHL Express NG Credit Team
Family Heritage Life Insurance Company of America,
Broadview Heights, OH USA:
Family Heritage Life Sales Support Team
GuideWell Connect, Jacksonville, FL USA:
Making the Grade
iHeartMedia, Inc., New York, NY USA:
iHeartMedia Inside Sales
Kobie Marketing, St. Petersburg, FL USA:
Kobie’s Creative (and Unsung) Heroes
Marriott V
acations Worldwide, Orlando, FL USA:
Marriott Vacation Club’s Sales Operations Team —
the Catalyst for a thriving Sales Force!
Sales Operations Team of the Year
GOLD STEVIE WINNER:
V
ivint Smart Home, Provo, UT U
SA
SILVER STEVIE WINNERS
Berry Plastics. Evansville, IN U
SA
S
ales Partnerships, Broomfield, CO USA
BRONZE STEVIE WINNERS:
Comprehend, Redwood City, CA USA
GuideW
ell Connect, Jac
ksonville, F
L U
SA
Marriott Vacations Worldwide, Orlando, FL USA
VMware, Palo Alto, CA USA
Virtual Technology Sales Enablement and
Pre-sales Team of the Year
GOLD STEVIE WINNER:
Cisco Systems, Inc. San Jose, CA USA:
Cisco Global Virtual Engineering (GVE) Organization
SILVER STEVIE WINNERS:
GMC Software, Appenzell, Switzerland
GuideWell Connect, Jacksonville, FL USA:
Clear the Way to Checkout for Customers
Zebra Technologies, Lincolnshire, IL USA
BRONZE STEVIE WINNER:
ServiceNow, Santa Clara, CA USA:
ServiceNow Sales Enablement
Sales Management Team of the Y
ear
GOLD STEVIE WINNER:
iHeartMedia, Inc., New York, NY USA:
iHeartMedia Inside Sales Management Team
SILVER STEVIE WINNER:
Adobe Systems Inc., San Jose, CA USA
BRONZE STEVIE WINNERS:
Berry Plastics. Evansville, IN USA
InstaBoost Media, Tustin, CA USA
Market Track, Chicago, IL USA
SALES ACHIEVEMENT CATEGORIES
Sales Turnaround of the Year
GOLD STEVIE WINNER:
InfinityQS International, Inc., Fairfax, VA USA
SI
LVER STEVIE WINNER:
Comprehend, Redwood City, CA USA
BRONZE STEVIE WINNERS:
C. Mae Design LL
C, Burlington, WI U
SA
GuideWell Connect, Jacksonville, FL USA
I
B
M, Armonk, NY USA:
I
B
M S
ales Renaissance: SaaS Execution
9
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21
SALES ACHIEVEMENT CATEGORIES— Continued
Sales Growth Achievement of the Year — Business Services
GOLD STEVIE WINNER:
Diva Works Pty Ltd, Sydney, Australia:
Diva Works Epic Revenue Growth!
SILVER STEVIE WINNER:
Revana, a T
eleTech Company, Gilbert, AZ USA:
Driving Outrageous Business Growth for Google
BRONZE STEVIE WINNER:
j2 Global, Inc., Woburn, MA USA:
Campaigner Email Marketing Sales Team
Sales Growth Achievement of the Year — All Other Industries
GOLD STEVIE WINNER:
SV, Phoenix, AZ USA:
Smoking Vapor — Sales Growth of +400% from
Contrarian Ideas
SILVER STEVIE WINNERS:
Adobe Systems Incorporated, San Jose, CA USA:
Strategic Accounts Delivers Exceptional Results
Sharegate, Montreal, QC, Canada:
Another Insane Year for Sharegate
BRON
ZE STEVIE WINNES:
Automic, Bellevue, WA USA: Automic Software Achieves
Record S
ales Growth & Revenues in FY16
SoftPro, Raleigh, NC USA: SoftPro Sales Team Exceeds
Growth Expectations
USHEALTH Advisors, LLC, Haslet, TX USA:
U
S
HEALTH Advisors, L.L.C. Continues its Remarkable
Sales Growth
VMware, Palo Alto, CA USA: VMware’s Sales Growth
ZoomInfo, W
altham, MA U
SA: How ZoomInfo Changed Its
Sales Structure & Fueled Revenue Growth
Best Use of Technology in Sales—Business Services,
Financial Services & Insurance
GOLD STEVIE WINNERS:
Mercer Consumer
, Des Moines, IA U
SA: Service-to-S
ales
WePay Inc, Redwood City, CA USA: Leveraging Cutting
Edge Technology to set Sales up for Success
SI
L
VE
R STE
V
IE WINNER:
GuideWell Connect, Jacksonville, FL USA: 5 P’s of Success —
Prior Planning Prevents P
oor P
erformance
BRONZE STEVIE WINNERS:
GuideWell Connect, Jacksonville, FL USA:
Superior Results Achieved Not Insanity
Sales Partnerships, Broomfield, CO USA:
Sales Partnerships Technology Drives Revenue
SalesStaff LLC, Houston, TX USA:
SalesStaff Leads the Demand Generation Industry with
Forward-Thinking Sales Technology Innovations
Best Use of Technology in Sales—
Computer Services & Software
GOLD STEVIE WINNER:
IBM, Armonk, NY USA:
IBM Implementation of Sales Tracker — a comprehensive
view of seller achievement and potential earnings
BRONZE STEVIE WINNERS:
Bloomfire, Austin, TX USA:
How Lionbridge Doubled Their User Adoption Using
Bloomfire for Sales Enablement
VMware, Palo Alto, CA USA:
VMware’s Implementation of VMstart
Best Use of Tec
hnology in Sales— All Other Industries
GOLD STE
VIE W
INNE
R:
iHeartMedia, Inc., New York, NY USA:
iHeartMedia Inside Sales
SILVER STEVIE WINNERS:
Festival Walk, Hong Kong:
Festival Walk “U Card App” Campaign
Lennox Industries, Richardson, TX USA:
Increasing Productivity through Dynamic Console Insights
B
RONZE STEVIE WINNERS:
Broadview Networks, Rye Brook, NY USA:
Broadview’s OfficeSuite
®
Readiness Tool
D
H
L Express Sub S
aharan Africa, Cape Town, South Africa:
Launch of the Global Call Planning Tool in SSA
Festival Walk, Hong Kong:
“Secret Code Gift Surprises” at F
estival W
alk
Mondelez International Turkey, Kocaeli, Turkey:
Sales Audit System Generated Growth By Increasing
Instore Execution Performance
Wyndham Vacation Ownership, Orlando, FL USA:
Wyndham Vacation Ownership Sales Recordings System
9
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22
SALES ACHIEVEMENT CATEGORIES— Continued
Demand Generation Program of the Year
GOLD STEVIE WINNER:
Inci Akü GS Yuasa, Manisa, Turkey: Inci GS Yuasa, Increasing
Dealer Engagement >> Increasing Sales
SILVER STEVIE WINNER:
Beyond Codes Inc., Simi V
alley, CA USA:
Integrated Demand Generation for Named Accounts
BRONZE STEVIE WINNERS:
Comprehend, Redwood City, CA USA
SalesStaff LLC, Houston, TX USA: Data and Tech Innovations
+ Customer Experience = Demand Gen Success
WePay Inc, Redwood City, CA USA: Demand Gen
Turnaround — From Nothing to Finely Tuned Machine
Outbound Marketing Program of the Year
GOLD STEVIE WINNER:
GuideWell Connect, Jacksonville, FL USA:
Your Change Can Make a Change
SIL
VER STEVIE WINNER:
QNB Finansbank, Istanbul, Turkey
BRON
ZE STEV
IE WI
NNERS:
Lennox Industries, Richardson, TX USA
Mercer Consumer, Des Moines, IA USA:
FRA Travel AssistPlus Creative Test
Inbound Marketing Program of the Year
G
OLD STEVIE WINNER:
F
estival Walk, Hong Kong:
“Christmas Secret Garden” at Festival Walk
S
IL
VE
R STEVIE WINNER:
Festival Walk, Hong Kong:
Festival Walk “U Card App” Campaign
Mercer Consumer, Des Moines, IA USA:
NEA HIP Care Plus Avatar
W
ePay Inc, Redwood City, CA USA:
A Highly T
argeted Inbound Program is B
orn
BRONZE STEVIE WINNER:
Festival Walk, Hong Kong:
“Secret Code Gift Surprises” at F
estival Walk
Mercer Consumer, Des Moines, IA USA:
IEEE Website Redesign
PresenceLearning, San Francisco, CA USA:
PresenceLearning’s “Success for Every Learner:
From At-Risk to Successful” Webinar Series
Sharegate, Montreal, QC, Canada: Sharegate: Started From
The Bottom Now We’re Here
Sales Process of the Year
GOLD STEVIE WINNER:
UNOX, S.p.A, Cadoneghe Padova, Italy:
How UNOX Reinvents the Sales Process
SILVER STEVIE WINNER:
GuideWell Connect, Jacksonville, FL USA:
Superior Results Achieved Not Insanity
BRONZE STEVIE WINNERS:
Berry Plastics. Evansville, IN USA
GuideWell Connect, Jacksonville, FL USA: 5 P’s of Success —
Prior Planning Prevents Poor Performance
Lennox Industries, Richardson, TX USA
Sales Training or Coaching Program of the Year —
Business Services & Insurance
GOLD STE
VIE WINNER:
Richardson, Philadelphia, PA USA:
Cargill Sales Effectiveness Initiative Makes Valuable Impact
SILVER STEVIE WINNER:
Imparta Inc., Austin, TX USA
BRONZE STEVIE WINNERS:
Forrest Performance Group and The Pacific Institute,
Fort Worth, TX USA: The Selling Mindset Program
GuideWell Connect, Jacksonville, FL USA:
Shooting for the Stars
Invenio Solutions, Austin, TX U
SA: Invenio Solutions’
Quick-to-Market Sales Training is Second to None
SalesHood and Barry Rhein & Associates,
Los Gatos, CA U
SA: SalesHood Improves Time to
First Deal by 70% for Telogis
UniFirst Corporation, Wilmington, MA USA:
UniFirst’s Phone Skills Initiative Transforms an
HR Interview Service into a Rewarding Coaching Tool
UniFirst Corporation, Wilmington, MA USA:
UniFirst’s T
rain-the-Trainer Approach Improves
CustomerRetention Results
Velocity Advisory Group, Philadelphia, PA USA:
S
ales reps outperform their peer group after participating
in an elite, training & coaching hybrid program
9
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23
SALES ACHIEVEMENT CATEGORIES— Continued
Sales Training or Coaching Program of the Year —
All Other Industries
GOLD STEVIE WINNER:
The Horton Group, Chicago, IL USA:
Horton University Journey to Validation
SILVER STEVIE WINNERS:
Deutsche Post DHL Group (DPDHL), Bonn, Germany:
From “good to great”: DHL CSI takes its sales training and
coaching program to the next level
iHeartMedia, Inc., New York, NY USA:
iHeartMedia Inside Sales
Migros, Istanbul, Turkey:
Macro Store Managers Development Program
BRONZE STEVIE WINNERS:
DHL Global Forwarding, Bonn, Germany:
CIF (Certified International Forwarder) Sales World Cup
Lennox Industries, Richardson, TX USA
Marriott Vacations Worldwide, Orlando, FL USA:
Marriott Vacation Club — Vacation Dreams Start Here —
Training for the Real World
Marriott Vacations Worldwide, Orlando, FL USA:
The Talent Experience Center at Marriott Vacation Club
SAP, Newtown Square, PA USA: SAP’s GCO University:
Accelerating success in the Digital Age
Symantec Ltd, Dublin, Ireland: Customer Psychology —
The Sales & Retention Behavioral Program
Sales Meeting of the Y
ear
G
OLD STEVIE WINNER:
T
oshiba America Business Solutions., Irvine, CA USA:
Toshiba’s LEAD 2016
S
IL
VE
R STEVIE WINNER:
WePay Inc, Redwood City, CA USA:
Highly Motivating Inaugural Sales Meeting
BRONZE STEVIE WINNERS:
NCR Corporation, Duluth, GA USA:
All-in at the 2016 N
C
R Sales Kick-Off
V
ivint Smart Home, Provo, UT USA:
Vivint Con — Epic Sales Meeting
Award for Innovation in Sales— Business Services &
Financial Services
GOLD STEVIE WINNER:
UNOX, S.p.A, Cadoneghe Padova, Italy:
UNOX Brings the Creativity of Chefs into the Sales Field
SILVER STEVIE WINNER:
WePay Inc, Redwood City, CA USA:
A Culture of Learning Drives Results
BRONZE STEVIE WINNERS:
Imparta Inc., Austin, TX USA: Imparta: Innovation in Sales
Imparta Inc., Austin, TX USA:
Imparta’s Virtual Sales Academy: Innovation in Sales
SomethingNew, LLC., Madison, CT USA:
When Your Company Name Is SomethingNew, You Better
Be Innovative!
Award for Innovation in Sale
s— Hospitality and Leisure &
Real Estate
GOLD STEVIE WINNER:
Wyndham Vacation Ownership, Orlando, FL USA:
Robert Peck, Quality Assurance Manager
SILVER STEVIE WINNERS:
Festival Walk, Hong Kong:
Festival Walk “Disney Tsum Tsum Walk N’ Roll Festival”
Festival Walk, Hong Kong:
Festival Walk “U Card App” Campaign
Marriott Vacations Worldwide, Orlando, FL USA:
Marriott Vacation Club — Sales Center Technology
Application — Wow, the Power of You!
Sundance Vacations, Wilkes-Barre, PA USA:
Sundance Vacations Premier Weeks Program
BRONZE STEVIE WINNERS:
Festival Walk, Hong Kong:
“Secret Code Gift Surprises” at Festival Walk
Festival Walk, Hong Kong:
BA
TMAN v SU
P
E
RMAN: Dawn Of Justice x Festival Walk
Marriott Vacations Worldwide, Orlando, FL USA:
Marriott Vacation Club — Interactive Purchase
Propos
al-Digit
ally Presenting the Numbers
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24
SALES ACHIEVEMENT CATEGORIES— Continued
Award for Innovation in Sales— All Other Industries
GOLD STEVIE WINNER:
iHeartMedia, Inc., New York, NY USA:
iHeartMedia Inside Sales
BRONZE STEVIE WINNERS:
Inci Akü G
S Yuasa, Manisa, Turkey: Inci GS Yuasa,
Increasing Dealer Engagement >> Increasing Sales
VMware, Palo Alto, CA USA: Mike Blanchette, Senior Director
of Global Field Enablement
ZoomInfo, Waltham, MA USA: How ZoomInfo’s ReachOut
Helps Increase Sales Efficiency
SALES DISTINCTION CATEGORIES
Sales Distinction of the Year — Computer Software
GOLD STEVIE WINNER:
SAP, Newtown Square, PA USA:
Improved Account Planning Leads to Great Success
SILVER STEVIE WINNERS:
SoftPro, Raleigh, NC USA: SoftPro Makes a Powerful
Statement as it Exceeds 2016 Sales Goals
ZoomInfo, Waltham, MA USA: How ZoomInfo Increased
Adoption for FormComplete
Sales Distinction of the Year — Distribution & Transportation
GOLD STEVIE WINNER:
D
H
L Express, Beirut, Lebanon:
D
HL Express 24/7 Service Point
BRONZE STEVIE WINNER:
Deutsche Post DHL Group (DPDHL), Bonn, Germany:
DHL and Japanese transportation customer
jointly create value
Sales Distinction of the Y
ea
r
—Healthcare, Pharmaceuticals,
and Related Industries
G
OLD STE
VI
E WINNER:
GuideWell Connect, Jacksonville, FL USA:
GuideWell Connect Maximizes MOR to get M.O.R.E
SI
L
VE
R STE
V
IE WINNER:
GuideWell Connect, Jacksonville, FL USA: 5 P’s of Success —
Prior Planning Prevents P
oor P
erformance
BRONZE STEVIE WINNERS:
GuideWell Connect, Jacksonville, FL USA:
Superior Results Achieved Not Insanity
GuideWell Connect, Jacksonville, FL USA:
We Can Only Go Up from Here
Sales Distinction of the Year — Industrial & Manufacturing
GOLD STEVIE WINNER:
UNOX, S.p.A, Cadoneghe Padova, Italy:
UNOX Leverages Lean Manufacturing Process into Sales
Sales Distinction of the Year — Services Industries
GOLD STEVIE WINNER:
WePay Inc, Redwood City, CA USA:
Major Accomplishments to Position WePay for Scale
SILVER STEVIE WINNER:
j2 Global, Inc., Woburn, MA USA:
Campaigner Email Marketing Sales Team
BRONZE STEVIE WINNER:
CAC 2000 Ltd., Kingston, Jamaica: CAC 2000 Ltd.
Distinguishes Itself by Winning Jamaica’s ‘Braco’ Project
Sales Distinction of the Yea
r— All Other Industries
GOLD STEVIE WINNER:
Migros, Istanbul, Turkey:
Macro Store Managers Development Program
CUSTOMER SERVICE & CONTACT CENTER
INDIVIDUAL CATEGORIES
Front-Line Customer Service Professional of the Year —
Financial Services Industr
ies
GOLD STEVIE WINNER:
eMoney Advisor, LLC, Radnor, PA USA:
Gabriella B
orkowski, Client Success Specialist
SILVER STEVIE WINNER:
C
SA Travel Protection, San Diego, CA USA:
Dan Castle, Senior Customer Service Representative
BRONZE STEVIE WINNER:
eMoney Advisor, LLC, Radnor, PA USA:
Sharon (Jenny) Kaufman, Client Support Specialist
9
9999999999999999999999 99999999999999999999999
25
CUSTOMER SERVICE & CONTACT CENTER
INDIVIDUAL CATEGORIES
— Continued
Front-Line Customer Service Professional of the Year —
Other Service Industries
GOLD STEVIE WINNER:
DHL Express, Guatemala, Guatemala: Maria de los Angeles
Callejas, Customer Service Represent
ative
SILVER STEVIE WINNER:
Concentrix, AN/Z, South Yarra, VIC, Australia:
Kelly Nathan, Acting Team Lead
BRONZE STEVIE WINNERS:
Cyberscout (formerly IDT911), Scottsdale, AZ USA:
Sharlene Miles, Fraud Investigator
Response, Lindon, UT USA:
Shanna Walton, Front-Line Customer Support Manager
Front-Line Customer Service Professional of the Year —
Tec
hnology Industries
GOLD STEVIE WINNER:
Network Alliance, Reston, VA USA:
Corey Orr, Help Desk Analyst
SILVER STEVIE WINNERS:
Neverware, New York, NY USA:
Abram Morgan, NYC Specialist
Telogis, Inc. Aliso Viejo, CA USA:
Eric Peterson, Exclusive Support Agent serving HINO
BRONZE STEVIE WINNERS:
Autosoft Inc., West Middlesex, PA USA:
Josh Falvo, Parts & Service T
eam Lead
Carbonite, Inc., Lewiston, ME U
SA:
Daniel Drake, Senior Escalations Support Professional
Front-Line Customer Service Professional of the Year —
All Other Industries— Up to 2,500 Employees
GOLD S
TEVIE WINNER:
HomeServe U
SA, Boca Raton, FL USA:
Dee Griffith, Customer Service Agent
SILVER STEVIE WINNERS:
Albridge, Lawrenceville, NJ U
SA:
Ralph Bamonte, Customer Associate Analyst
VIZIO Inc., Irvine, CA USA:
Ilene Schindler
, Front-Line Customer Service Professional
Front-Line Customer Service Professional of the Year —
All Other Industries— More than 2,500 Employees
GOLD STEVIE WINNER:
Dow Jones & Co., New York, NY USA: Oswaldo Urgiles,
Team Leader, Customer Experience & Engagement
SILVER STEVIE WINNERS
Delta Air Lines, Atlanta, GA USA:
Amy Olson, Groups Specialist
Delta Air Lines, Atlanta, GA USA:
Bonnie Horn, Premium Sales and Service Specialist
Delta Air Lines, Atlanta, GA USA:
Robert Rector, ATL RES Lead
Delta Air Lines, Atlanta, GA USA:
Judy Thompson, SkyMiles Sales and Service Specialist
BRONZE STEVIE WINNERS:
Delta Air Lines, Atlanta, GA USA:
Kelly Handley, Premium Sales and Service Specialist
Delta Air Lines, Atlanta, GA USA:
Lorraine Glasgow, SkyMiles Sales and Service Specialist
Delta Air Lines, Atlanta, GA USA:
Oulimata Gueye, Customer Experience Supervisor French
Delta Air Lines, Inc. Atlanta, GA USA:
Kelli Fracassi, Lead Frontline Agent, Sales Support Team
Delta Air Lines, Inc. Atlanta, GA USA: Renee King-Seaman,
Delta Cargo Customer Service Professional
Back-Office Customer Service Professional of the Year —
Banking, Financial Services & Insurance
GOLD STEVIE WINNER:
Wells Fargo Treasury Management Client Delivery,
San Francisco, CA USA: Jaime Arnseth,
Business Initiatives Consult
ant
SILVER STEVIE WINNER:
Assurant, Inc., Atlanta, GA USA:
Bryan Wood, Meteorologist
BR
ON
ZE S
TEVIE WINNERS:
CSA Travel Protection, San Diego, CA USA:
Matt Rhea, Senior Trainer
eMoney Advisor
, LL
C, Radnor
, P
A U
SA:
Tiffany Ulmer, Engagement Operations Specialist
MassMutual Financial Group, Springfield, MA U
SA:
April Mateus, T
ec
hnical Specialist for the V
alues and
Disbursements teams
MassMutual Financial Group, Springfield, MA U
SA:
Nicole Cotto, B
ac
k-Office Customer Service Professional
9
9999999999999999999999 99999999999999999999999
26
CUSTOMER SERVICE & CONTACT CENTER
INDIVIDUAL CATEGORIES
— Continued
Back-Office Customer Service Professional of the Year —
Computer Services & Software
GOLD STEVIE WINNER:
CrunchTime! Information Systems, Boston, MA USA:
David K
rinitt, Back-Office Customer Service Professional
BRONZE STEVIE WINNER:
Carbonite, Inc., Lewiston, ME USA:
Ashley Abbott, Tools and Technology Administrator
Back-Office Customer Service Professional of the Year —
All Other Industries
GOLD STEVIE WINNER:
TCL, Corona, CA USA: TCL Katrina (Kaye) Falceso,
Training and Quality Manager
SILVER STEVIE WINNERS:
HomeServe USA, Boca Raton, FL USA:
Melanie McConnell, Manager, Back Office team
VIZIO Inc., Irvine, CA USA: William Kranig,
Workforce Management and Call Center Allocation Analyst
BRONZE STEVIE WINNERS:
DHL Express, Saudi Arabia, Al Khobar, Kingdom of Saudi
Arabia: Abdullah Al Yassen, Key Account Executive
DHL Express, Sub Saharan Africa,Cape Town, South Africa:
Daphne Tshupo, Customer Care Executive,
DHL Express Botswana
Young Customer Service Professional of the Year —Business
Services, Diver
sified Services, Financial Services & R
eal Estate
G
OLD STEVIE WINNER:
Concentrix, AN/Z, South Yarra, VIC, Australia:
T
amia Theobald, Customer Service Professional
SILVER STEVIE WINNERS:
BiggerP
oc
kets, Denver
, CO USA:
Hilary Catton, Customer Support Manager
eMoney Advisor, LLC, Radnor, PA USA:
S
arah Dougherty
, Client Support Specialist &
Success Coach
eMoney Advisor, LLC, Radnor, PA USA:
Moira O’Connor
, Success Coac
h
BRONZE STEVIE WINNER:
AllClear ID, Austin, TX USA:
Yvonne Ybarra, Document Control & Billing Processor
Young Customer Service Professional of the Year —
Computer Software
GOLD STEVIE WINNER:
OpenLink Financial, Uniondale, NY USA:
Charles Eberhardt, Senior Analyst
SILVER STEVIE WINNER:
EventBooking, Knoxville, TN USA:
Brian Chia, Director of Client Services
BRONZE STEVIE WINNER:
Webroot, Broomfield, CO USA:
Jesse Lopez, Advanced Malware Removal Engineer
Young Customer Service Professional of the Year —
All Other Industries
GOLD STEVIE WINNER:
VIZIO Inc., Irvine, CA USA:
Luis Perez, Team Lead, Customer Service
SILVER STEVIE WINNERS:
HomeAway, Inc., Austin, TX USA:
Tiffany Yep, !North America Customer Experience
Service Level Supervisor
Sun Basket, San Jose, CA USA:
Maddie Matias, Quality Assurance Lead
BRON
ZE STEVIE WINNERS:
DHL Express, Sub Saharan Africa, Cape Town, South Africa:
Emmy Chellah, Customer Service Supervisor
HomeServe USA, Boca Raton, FL USA:
Christine Gonzalez, Quality Analyst
MTM, Lake St. Louis, MO USA:
Patrick Fichtel, !Training Specialist
9
9999999999999999999999 99999999999999999999999
27
CUSTOMER SERVICE & CONTACT CENTER
INDIVIDUAL CATEGORIES
— Continued
Customer Service Manager of the Year
GOLD STEVIE WINNER:
VIZIO Inc., Irvine, CA USA:
Mira Anson, Customer Service Manager
SILVER STEVIE WINNERS:
Carbonite, Inc., Lewiston, ME USA:
Brian Grondin, T
eam Manager
DHL Express Kenya, Nairobi, Kenya:
Jane Karugi, Head of Customer Service
MassMutual Financial Group, Springfield, MA USA:
Lori Poullard, Customer Service Manager
BRON
ZE STEVIE WINNERS:
Concentrix, AN/Z, South Yarra, VIC, Australia:
David Flanagan, A/NZ Workforce Management Lead
Sharegate, Montreal, QC, Canada:
Jimmy De Santis, Customer Happiness Manager
VENZA, Roswell, GA USA:
April Rosier, Customer Success Manager
Wells Fargo Treasury Management Client Delivery,
San Francisco, CA USA: Ed Palomo
Customer Service Leader of the Y
ear
GOLD STEVIE WINNER:
Carbonite, Inc., Lewiston, ME USA:
Brett Siedman, Senior Director
S
ILVER STEVIE WINNERS:
D
HL Express Bangladesh, Dhaka, Bangladesh:
Mahmud Bin Alam, National Customer Services Manager
Oi, R
I
O D
E JAN
E
I
RO, BRAZIL:
João Pedro SantAnna, CRM Director
BRONZE STEVIE WINNERS:
CSAA Insurance Group, Walnut Creek, CA USA:
John Ingersoll, VP of Brand
iHeartRadio, New York, NY USA:
Mic
hael Biondo, VP Business Operations & Partnerships
Rimini Street, Las Vegas, NV USA:
Craig Mac
kereth, GVP of Global Application Support
W
ells Fargo Treasury Management Client Delivery,
San Francisco, CA USA: Linda Anderson,
Research Service Manager
Contact Center Professional of the Year
GOLD STEVIE WINNER:
Delta Air Lines, Inc. Atlanta, GA USA:
Al Bourne, Program Manager, Cargo Customer Experience
SILVER STEVIE WINNERS:
eMoney Advisor, LLC, Radnor, PA USA:
Hank Cass
a, Success Specialist
HomeServe USA, Boca Raton, FL USA:
Roosevelt Montgomery, Repair Management Supervisor
VIZIO Inc., Irvine, CA USA:
Josie Schoenhoerr, Team Lead
BRON
ZE STEVIE WINNERS:
AllClear ID, Austin, TX USA:
Adam Castilleja, Support Readiness Coordinator
DHL Express, Sub Saharan Africa,Cape Town, South Africa:
Humphrey Sambo, Key Account Executive,
DHL Zimbabwe
eMoney Advisor, LLC, Radnor, PA USA:
Camille Cortina, Success Specialist
Contact Center Manager of the Year
GOLD STE
VIE WINNER:
Dun & Bradstreet, Malibu, CA USA:
Matt Medina, Director of Customer Service,
Dun & Bradstreet Emerging Businesses
SILVER STEVIE WINNERS:
Concentrix, AN/Z, South Yarra, VIC, Australia:
David Fotheringham, Contact Centre Operations Manager
Signs.com, S
alt Lake City, UT USA:
Madison Page, Customer Experience Officer
BRONZE STEVIE WINNERS:
Delta Air Lines, Atlanta, GA USA:
ReNae Chitty, Customer Experience Manager
Delt
a Air Lines, Atlant
a, GA U
SA:
Jackie Menard and Jenifer Solorzano,
Customer Experience Manager
D
H
L Express, Sub S
aharan Africa, Cape T
own, South Africa:
Mpho Samuel, Head of Customer Services
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28
CUSTOMER SERVICE & CONTACT CENTER
INDIVIDUAL CATEGORIES
— Continued
Contact Center Leader of the Year
GOLD STEVIE WINNER:
Carbonite, Inc., Lewiston, ME USA:
Robert Frost, Vice President
SILVER STEVIE WINNERS:
Albridge, Lawrenceville, NJ USA:
Nat
asha Horn, Vice President
CLEAResult, Tempe, AZ USA:
Jessica Bissell, Operations Director
Wyndham Vacation Ownership, Orlando, FL USA:
Mark Candell, Senior Director, Contact Center Operations
BRON
ZE STEVIE WINNERS:
Autosoft Inc., West Middlesex, PA USA:
Drew Chamberlain, Senior Director of Customer Support
and Training
Concentrix, Fremont, CA USA:
Winnie Sun, Senior Vice President of Global Operations
and Delivery
LiveOps, Inc., Scottsdale, AZ USA: Greg Hanover, COO
VIZIO Inc., Irvine, CA USA:
Derek Teut, Dakota Dunes Contact Center Leader
CUSTOMER SERVICE & CONTACT CENTER
TEAM CATEGORIES
Customer Service Team of the Year —Recovery Situation —
Business Services, Financial Services, & Insurance
GOLD STEVIE WINNER:
U
S
H
EAL
TH Group, Inc., F
ort W
orth, TX USA
SILVER STEVIE WINNER:
John Hancoc
k Financial Services, B
oston, MA USA:
Annuities Control/Institutional Contract Services Team
BRONZE STEVIE WINNERS:
Blue Ocean Contact Centers, Halifax, NS, Canada:
Order Management T
ier 2 Team
Concentrix, Fremont, CA USA
UPMC Health Plan, Pittsburgh, PA USA
Customer Service Team of the Year —Recovery Situation —
Transportation
GOLD STEVIE WINNER:
DHL Express, Sofia, Bulgaria
SILVER STEVIE WINNER:
Delta Air Lines, Atlanta, GA USA:
Delta Air Lines Customer Care Team
BRONZE STEVIE WINNERS:
DHL Express Ecuador, Quito, Ecuador:
Customer Care Team
DHL Express, Heredia, Costa Rica
Customer Service Team of the Year —Recovery Situation —
All Other Industries
GOLD STEVIE WINNER:
ClearVision Optical Company, Hauppauge, NY USA
SILVER STEVIE WINNER:
TCL, Corona, CA USA
BRONZE STEVIE WINNERS:
Edupoint Educational Systems, Mesa, AZ USA:
Edupoint State Reporting Team Reorganization
VIZIO Inc., Irvine, CA USA: VIZIO Executive Resolution Team
Customer Service Complaints Team of the Year —
Computer Services & Software
GOLD S
TEVIE WINNER:
Carbonite, Inc., Lewiston, ME USA:
Carbonite Service Recovery Unit — Taking Customer
Satisfaction to a New Level!
SI
LVER STEVIE WINNER:
Achievers, Toronto, ON Canada:
Ac
hievers Member Experience T
eam Delivers Superior
and P
ersonalized Customer Experience
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29
CUSTOMER SERVICE & CONTACT CENTER
TEAM CATEGORIES
— Continued
Customer Service Complaints Team of the Year —
All Other Industries
GOLD STEVIE WINNER:
Odeabank, Istanbul, Turkey:
Odeabank Customer Inquiries Management
SILVER STEVIE WINNERS:
Vivint Smart Home, Provo, UT USA:
Vivint Smart Home Executive Resolutions Team
Vivint Solar, Lehi, UT USA:
Vivint Solar Resolution Management Team
BRONZE STEVIE WINNERS:
Concentrix, Fremont, CA USA:
Team Creates Moments That Matter for customers
Delta Air Lines, Atlanta, GA USA:
Delta Air Line Customer Care Complaints Team
HomeAway, Inc., Austin, TX USA:
HomeAway’s Innovation In Customer Complaints:
Book with Confidence
HomeServe USA, Boca Raton, FL USA:
Complaints prevention through empowerment
and accountability
NorthStar Home, Orem, UT USA:
NorthSt
ar Home Complaints Team
VIZIO Inc., Irvine, CA USA:
VIZIO’s Executive Resolution Team
Front-Line Customer Service Team of the Year —
Business Services Industr
ies
G
OLD STEVIE WINNER:
ModusLink, Waltham, MA USA:
ModusLink’s HE
R
E T
ea
m—
Evolving Our Customer Support
SILVER STEVIE WINNER:
GSC, Brewster, NY USA: The Gary Stock Company
BRONZE STEVIE WINNER:
DHL Express, Lagos, Nigeria:
D
HL Express Nigeria Frontline Customer Service Team
Front-Line Customer Service Team of the Year —
Financial Services Industries
GOLD STEVIE WINNER:
ArmadaGlobal, Hunt Valley, MD USA:
ArmadaGlobal — More Than a Typical Insurance Company
SILVER STEVIE WINNERS:
John Hancock Financial Services, Boston, MA USA:
Measuring Superior Customer Service
Moody’s Analytics, New York, NY USA:
Serving our Employees Serves Our Customers at
Moody’s Analytics
BRONZE STEVIE WINNERS:
AllClear ID, Austin, TX USA:
AllClear ID’s Support Readiness Coordinator Team
John Hancock Financial Services, Boston, MA USA:
Providing Quality Customer Service Amidst Change
WePay Inc, Redwood City, CA USA:
Delivering Delight in the Face of Complexity
Front-Line Customer Service Team of the Y
ear—
Other Service Industries
GOLD STEVIE WINNER:
Young Living, Lehi, UT USA:
Front Line Customer Service Team
SILVER STEVIE WINNERS:
Concentrix, AN/Z, South Yarra, VIC, Australia:
Concentrix New Zealand Team
DHL Express, Buenos Aires, Argentina:
DHL Express Argentina Frontline Customer Service Team
DHL Express, Beirut, Lebanon:
DHL Express Lebanon Frontline
Lhasa OMS, Weymouth, MA USA:
Lhasa OMS Customer Service Team
BRONZE STEVIE WINNERS:
EMKAY Inc, Itasca, IL USA:
E
M
KAY’s Personalized Approac
h to Customer Service
GuideWell Connect, Jacksonville, FL USA:
Time is Money
Sun B
asket, S
an Jose, C
A U
SA:
Sun Basket Membership Ambassadors
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30
CUSTOMER SERVICE & CONTACT CENTER
TEAM CATEGORIES
— Continued
Front-Line Customer Service Team of the Year —
Technology Industries— Computer Services & Software —
Less Than 100 Employees
GOLD STEVIE WINNERS:
MassPay, Inc. Beverly, MA USA:
Customer Service & Client Support Team
NGINX, Inc., San Francisco, CA USA:
NGINX, Inc. Customer Support Team
SILVER STEVIE WINNERS:
Druva Inc., Sunnyvale, CA USA:
Druva’s Holistic Customer Success Program
MediaRadar, New York, NY USA:
MediaRadar: A Tailored Approach to Defining Success
Sharegate, Montreal, QC, Canada:
Having a Positive Impact in People’s Lives at Work,
One Customer at a Time
BRONZE STEVIE WINNERS:
B&L Information Systems, Bridgman, MI USA:
B&L Information Systems’ Customer Support Desk
Harnesses Technology and Helps Clients Get Back
on Track, Fast
CareerArc, Burbank, CA USA:
CareerArc — The Proof of Outstanding Service Is in
Our Clients’ Success
DataCore Software, Fort Lauderdale, FL USA:
DataCore Software Technical Support Team
Lucernex, Plano, TX USA:
Lucernex Customer Success Team
Network Alliance, Reston, VA USA:
Network Alliance Support Center
Photodex, Austin, TX U
SA: F
ocusing on Exceptional Cases
Replicon, Redwood City, CA USA:
Replicon’s Customer Service Support team for Front-Line
Customer Service T
eam of the Y
ea
r — Technology Industries
S
MTP2GO, Christchurch, New Zealand:
Customer service done right
Front-Line Customer Service Team of the Year —
Technology Industries— Computer Software —
100 or More Employees
GOLD STEVIE WINNER:
ServiceTitan, Glendale, CA USA:
ServiceTitan Success Team
SILVER STEVIE WINNER:
Box, Inc., Redwood City, CA USA:
Box, Inc. — Unparalleled Customer Support Innovation and
a Proven Commitment to Customer Success
FreshBooks, Toronto, ON, Canada:
FreshBooks Support Team’s Secret to Team Culture
PlanGrid, San Francisco, CA USA:
PlanGrid Customer Support Redefines The Meaning Of
Personalized Engagement for Construction Industry
BRONZE STEVIE WINNER:
Achievers, Toronto, ON Canada:
Achievers Customer Service Support Team Empowers
Customers with Superior Service
Acquia, Boston, MA USA:
Providing the Industry’s Highest Level of Drupal Expertise
and Global Support
Carbonite, Inc., Lewiston, ME USA:
Carbonite Customer Care Consumer Team —
Pulling Together to Conquer Any Challenge
GPS Insight, Scottsdale, AZ USA:
G
P
S Insight Customer Service Team- Always Available to
Help & Improve the Lives of Their Customers
Pushpay Holdings Limited, Redmond, WA USA:
Pushpay’s Customer Success Team: Reviving personal
service in an age of digital commerce.
F
r
ont-Line Customer Service Team of the Year —
Technology Industries— Telecommunications
GOLD STEVIE WINNER:
Active Digital, Lamberhurst, Tunbridge Wells, Kent,
United Kingdom: Active Digit
al’s Active Gurus
—
The Ultimate Front-line Team
BRONZE STEVIE WINNERS:
Access One Inc, Chicago, I
L U
SA:
Have No Fear Customer Care is here!
j2 Global, Inc., Ott
awa, O
N Canada:
J2 Global Customer Support T
eam
PGi, Atlanta, GA USA:
Event Conferencing Makes Large-Scale Meetings Easier
Vodafone Group Plc, Newbury, United Kingdom:
Vodafone Group Enterprise Operations
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31
CUSTOMER SERVICE & CONTACT CENTER
TEAM CATEGORIES
— Continued
Front-Line Customer Service Team of the Year —
All Other Technology Industries
GOLD STEVIE WINNER:
Grovo, New York, NY USA:
Grovo Grows Superior Customer Service Leading to
Greater Customer Engagement and Satisfaction
SILVER STEVIE WINNER:
eMoney Advisor, LLC, Radnor, PA USA:
eMoney Advisor Client Engagement
BRON
ZE STEVIE WINNER:
CareerBuilder, Chicago, IL USA:
CareerBuilder Premier Support Team —
Driving Client Loyalty and Leading Change
Front-Line Customer Service Team of the Year—
All Other Industries— Less than 100 Employees
GOLD STEVIE WINNER:
ClassicCars.com, Phoenix, AZ USA: Becoming Customer
Ambassadors: Transition to New Website
SILVER STEVIE WINNER:
Cyberscout (formerly IDT911), Scottsdale, AZ USA:
IDT911 Resolution Center Support Team Rates 99+% in
Customer Satisfaction
BRONZE STEVIE WINNERS:
Board of Certification/Accreditation, Owings Mill, MD USA:
“Customer First”: a Core Organizational Value for BOC
Delta Defense, West Bend, WI USA: Positively World Class
Tarion Warranty Corporation, Toronto, ON Canada:
Tarion Warranty’s customer service focus throughout strike
delays benefits new home buyers and new home builders
Front-Line Customer Service Team of the Year —
All Other Industries— 100 or More Employees
GOLD STEVIE WINNER:
ClearVision Optical Company, Hauppauge, NY USA:
ClearVision Optical Delivers Delight
SILVER STEVIE WINNERS:
DHL Express Bangladesh, Dhaka, Bangladesh:
DHL Express Bangladesh- Frontline Team
DHL Express Vietnam, Ho Chi Minh, Vietnam:
DHL Vietnam Customer Service: A team of Insanely
Customer Centric Culture (ICCC)
Pitney Bowes Ltd, Hatfield, Hertfordshire, United Kingdom:
The Pitney Bowes UK Global Services Team
VIZIO Inc., Irvine, CA USA: SmartCast Queue
BRONZE STEVIE WINNERS:
Albridge, Lawrenceville, NJ USA:
Albridge Frontline Client Service Team
Automic, Bellevue, WA USA:
Automic Software Provides Continued Excellence in
Customer Service
Federal Motor Carrier Safety Administration (FMCSA),
Washington, DC USA: FMCSA Pre-Employment
Screening Program (PSP)
Hong Kong Tourism Board, Hong Kong:
We offer world-class customer services and strive
to transform Hong K
ong into one of the most
memorable destinations
Response, Lindon, UT USA:
Response Customer Service & Call Center
U.S. Green Building Council, W
ashington, D
C USA:
USGBC & GBCI’s Technical Customer Service Team:
Dynamic and Nimble
Bac
k-Office Customer Service T
eam of the Y
ear—
Business Services & Financial Services Industries
GOLD S
TE
VI
E WINNER:
MassMutual Financial Group, Springfield, MA USA:
Owner & Beneficiary Back-Office Customer Service Team
SI
LV
E
R STE
V
IE WINNER:
John Hancock Financial Services, Boston, MA USA:
Supporting Signator’s Acquisition Expansion
BRONZE STEVIE WINNERS
FIS, Jacksonville, FL, USA:
Back Office Team that makes Excellence a Priority
I
O
U Financial, K
ennes
aw, GA USA:
The IOU Financial Back-Office Customer Service Team
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32
CUSTOMER SERVICE & CONTACT CENTER
TEAM CATEGORIES
— Continued
Back-Office Customer Service Team of the Year—
Other Service Industries
GOLD STEVIE WINNER:
DHL Express, Plantation, FL & Tempe, AZ USA:
Believing in T
eam Work
SILVER STEVIE WINNERS:
DHL Express Buenos Aires, Argentina:
DHL Express Argentina SA Backline
DHL Express, Beirut, Lebanon:
DHL Express Back office and Key accounts
BRONZE STEVIE WINNERS:
AVRS, Inc., Petaluma, CA USA: Technical Support
DHL Express, Saudi Arabia, Al Khobar, Kingdom of Saudi
Arabia: DHL Saudi Arabia Back Office Team
PublicSchoolWORKS, Inc. Cincinnati, OH USA:
Research & Development Department Ensures School
Districts Stay Compliant and Safe
UPMC Health Plan, Pittsburgh, PA USA:
UPMC Health Plan, Enrollment Services Back Office
Customer Service Team
Back-Office Customer Service Team of the Year—
Technology Industries
GOLD STEVIE WINNER:
GoDaddy, Scottsdale, AZ USA:
GoDaddy Global Workforce Management Team
SILVER STEVIE WINNER:
Albridge, Lawrenceville, NJ USA:
Albridge Contact Center- Back Office Team
BR
ONZE STEVIE WINNER:
T
elogis, Inc. Aliso V
iejo, CA USA:
From Weakness to Strength: The Rise of the Telogis
Second Level Hardware Support T
eam
Back-Office Customer Service Team of the Year—
All Other Industries
G
OLD STE
VI
E WI
N
NER:
HomeServe USA, Boca Raton, FL USA:
Creating centers of excellence in B
ac
k Office processing
to deliver an exceptional customer experience!
SILVER STEVIE WINNER:
VIZIO Inc., Irvine, CA USA:
VIZIO’s Field Issue Tracking Team
BRONZE STEVIE WINNER:
DHL Express United Arab Emirates, Dubai, United Arab
Emirates: DHL Express UAE Back Office Customer
Service Team
Contact Center of the Year (Up to 100 Seats)—
Business Services & Financial Services Industries
GOLD STEVIE WINNER:
John Hancoc
k Financial Services, Boston, MA USA:
Measuring Superior Customer Service
SILVER STEVIE WINNERS:
EFG Companies, Irving, TX USA:
EFG Companies Equips Employees to Raise Industry Bar
on Customer Service
Runzheimer, Waterford, WI USA:
Runzheimer Customer Care Team
BRON
ZE STE
VIE WINNERS:
Albridge, Lawrenceville, NJ USA:
Albridge Contact Center
Kobie Marketing, St. Petersburg, FL USA:
Newly Launched Kobie Contact Center
NYCM Insurance, Edmeston, NY USA:
NYCM Insurance Contact Center
Sonnet, Toronto, ON Canada: Sonnet:
Changing the way Canadians feel about insurance
Cont
act Center of the Year (Up to 100 Seats) —
Other Service Industr
ies
GOLD STEVIE WINNER:
W
olverine W
orldwide Cont
act Center
, Ric
hmond, I
N USA:
Taking Good Care of 16 Brands That You Know and Love
SILVER STEVIE WINNER:
Borusan Otomotiv Ithalat ve Dagitim A.S., Istanbul, Turkey:
Borusan Otomotiv Customer Interaction Center
BRONZE STEVIE WINNERS:
CubeSmart, Malvern, P
A U
SA: Engaging our Teammates to
Enhance the Customer’s WOW! Experience!
Delta Defense, West Bend, WI USA:
P
ositively World Class
DHL Express, Saudi Arabia, Al Khobar, Kingdom of Saudi
Arabia: DHL Saudi Arabia Contact Center
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33
CUSTOMER SERVICE & CONTACT CENTER
TEAM CATEGORIES
— Continued
Contact Center of the Year (Up to 100 Seats)—
Technology Industries
GOLD STEVIE WINNER:
Druva Inc., Sunnyvale, CA USA:
Druva’s Cloud-B
ased Contact Center
SILVER STEVIE WINNERS:
Carbonite, Inc., Lewiston, ME USA:
EVault — The Transformation of a Technical Support Center
EventMobi, Toronto, ON, Canada:
EventMobi — A Customer Happiness Story
ISN, Dallas, TX USA: ISN AU Contact Center
BRONZE STEVIE WINNERS:
Autosoft Inc., West Middlesex, PA USA:
Autosoft Customer Success F&I Support Team
Buildium, Boston, MA USA:
Buildium’s U.S. Contact Center
Citrix Systems, Inc. — Cloud Services, Raleigh, NC USA:
Cloud Services Team Pushes Quality, Focuses On
Solutions
Clio — Practice Management Software, Vancouver, BC,
Canada: Clio’s Contact Centre — A Journey Towards
Effortlessness
ISN, Dallas, TX USA: ISN UK Contact Center
Pushpay Holdings Limited, Redmond, WA USA:
Pushpay’s Customer Success Team: Reviving personal
service in an age of digital commerce.
Contact Center of the Year (Up to 100 Seats)—
All Other Industr
ies
GOLD STEVIE WINNER:
JM Bullion, Dallas, TX USA:
Explosive Growth and Superior Service
SI
LVER STEVIE WINNERS:
D
HL Express Jordan, Amman, Jordan: Jordan Contact Center,
Everybody, Everyday, Everywhere, A little Bit Better.
DHL Express Vietnam, Ho Chi Minh, Vietnam:
T
he team with Insanely Customer Centric Culture
Response, Lindon, UT USA: Response Customer Service &
Call Center Team Achievement
SurePayroll, Inc., Glenview
, I
L U
SA:
SurePayroll Contact Center Delivers Double Digit
Improvements in Performance — Again
BRONZE STEVIE WINNERS:
DHL Express United Arab Emirates, Dubai,
United Arab Emirates: DHL Express UAE Contact Center
DHL Express Bangladesh, Dhaka, Bangladesh:
DHL Express Bangladesh Contact Center
ezCater, Boston, MA USA:
ezCater Sets the Bar for Business Catering
Customer Service
National Park Service (NPS), Washington, DC USA:
National Park Service (NPS) Your Pass Now (YPN)
Program
Cont
act Center of the Year (Over 100 Seats
)—
Business Services & Financial Services Industries
GOLD STEVIE WINNER:
ListenTrust, Portland, ME USA:
ListenTrust Contact Center
SILVER STEVIE WINNER:
Allianz Global Assistance, Richmond, VA USA:
Allianz Global Assistance Contact Center
BRONZE STEVIE WINNERS:
ICICI Lombard GIC Ltd, Mumbai, Maharashtra, India:
Customer Relationship Team
Odeabank, Istanbul, Turkey:
Odeabank Contact Center
Cont
act Center of the Year (Over 100 Seats) —
Other Service Industr
ies
GOLD STEVIE WINNER:
Optum Consumer S
ales and Services, Horsham, P
A U
SA:
Optum Consumer Sales and Service (CSS)
SILVER STEVIE WINNERS:
Delta Vacations, Minot, ND USA:
Delta Vacations Customer Engagement Center
DHL Global Forwarding, Miami, FL USA:
DHL Global Forwarding Americas Shared Services
Center (ASSC)
B
RON
ZE STEVIE WINNER:
Statewide Intake, Austin TX USA:
Statewide Intake Contact Center
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34
CUSTOMER SERVICE & CONTACT CENTER
TEAM CATEGORIES
— Continued
Contact Center of the Year (Over 100 Seats)—
Technology Industries
GOLD STEVIE WINNER:
Carbonite, Inc., Lewiston, ME USA:
Carbonite Customer Car
e — An Extraordinary
Contact Center
SILVER STEVIE WINNER:
j2 Global, Inc., Ottawa, ON, Canada:
J2 Global Customer Support team
BRON
ZE STEVIE WINNERS:
Cvent Inc, McLean, VA USA: Cvent Inc.’s Contact Center
GoDaddy, Scottsdale, AZ USA: GoDaddy Contact Center
ISN, Dallas, TX USA: ISN US — ISN US Contact Center
PGi, Atlanta, GA USA: A ‘Freaking Awesome’ Performance by
the ‘Varsity Team’
Cont
act Center of the Y
ear (Over 100 Seats)—
All Other Industries
GOLD STEVIE WINNER:
UPMC Health Plan, Pittsburgh, PA USA:
UPMC Insurance Services Division Health
Care Concierge
SILVER STEVIE WINNERS:
Delta Air Lines, Atlanta, GA USA:
Delta Air Lines, Inc. Reservations Sales and Customer
Care Contact Center Division
HomeServe U
SA, B
oca Raton, F
L USA:
Delivering exceptional service through employee
engagement and a thriving customer centric culture
Marriott V
acation Club International, Orlando, F
L U
SA:
Marriott Vacation Club Owner Services —
Delivering Unforgettable Experiences That Make Vacation
Dreams Come True
VIZIO Inc., Irvine, CA USA:
VIZIO Dakota Dunes, South Dakota —
Determined to Succeed
B
RON
ZE S
TEV
I
E WINNERS:
Arçelik A.S, Istanbul, Turkey: Arcelik Contact Center
DHL Express, Arnhem, The Netherlands:
DHL Express Netherlands Contact Center
GuideWell Connect, Jacksonville, FL USA:
GuideWell Connect Maximizes MOR to get M.O.R.E
Customer Service Management Team of the Year
GOLD STEVIE WINNER:
HomeServe USA, Boca Raton, FL USA:
Individual commitment to a collective effort, in pursuit of
exceptional service!
SILVER STEVIE WINNERS:
V
ivint Smart Home, Provo, UT USA:
Vivint Customer Service Management Team
VIZIO Inc., Irvine, CA USA:
VIZIO Dakota Dunes Leadership Team has Great Vision
BRONZE STEVIE WINNERS:
Black Knight Financial Services, Jacksonville, FL USA:
Client Services Leadership Team
DHL Express Brazil LTDA, Sao Paulo, Brazil:
Leadership Brazil — Developing Our Talents
DHL Express Chile, Santiago, Chile:
Chile Customer Service Management Team
DHL Express Vietnam, Ho Chi Minh, Vietnam:
Vietnam CS Management (CSM): Create a CS team of
Insanely Customer Centric Culture (ICCC) and
Customer’s First Choice
Measat Broadcast Network Systems Sdn Bhd, Kuala Lumpur,
Malaysia: Advocating Customer Happiness
Response, Lindon, UT USA: Response Customer Service &
Call Center Management Team Achievement
Customer Service T
r
aining T
eam of the Year —
Business Services, Diver
sified Services, Banking,
Financial Services & Insurance
GOLD STEVIE WINNERS:
LiveOps, Inc., Scottsdale, AZ USA:
LiveOps Customer Service Training Team
Securus T
ec
hnologies, Dallas, TX USA:
Securus Technologies Customer Service Training Team
BR
ONZE STEVIE WINNERS:
Assurant, Inc., Atlant
a, GA USA:
Empathy Express Training
Concentrix, AN/Z, South Yarra, VIC, Australia:
Concentrix Australia and New Zealand Training Team
John Hancock Financial Services, Boston, MA USA:
Shared Services Training and Development team
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35
CUSTOMER SERVICE & CONTACT CENTER
TEAM CATEGORIES
— Continued
Customer Service Training Team of the Year—
All Other Industries
GOLD STEVIE WINNER:
MTM, Lake St. Louis, MO USA:
MTM’s Dedicated Customer Service T
raining Team
SILVER STEVIE WINNER:
VIZIO Inc., Irvine, CA USA:
VIZIO Knowledge Exchange Certification Process —
Tyrel Drey and Mark Red Brown
BRON
ZE STEVIE WINNERS:
Delta Vacations, Minot, ND USA:
Delta Vacations Training Team
GoDaddy, Scottsdale, AZ USA:
GoDaddy Customer Service Training Team
HomeAway, Inc., Austin, TX USA:
One Team, One Dream: HomeAway’s Focus on Quality
Training in a Global Environment
ISN, Dallas, TX USA:
ISN’s Customer Service Training Team
Lennox Industries, Richardson, TX USA:
Lennox PartsPlus
®
Customer Service Training Team
CUSTOMER SERVICE & CONTACT CENTER
ACHIEVEMENT CATEGORIES
e-Commerce Customer Service Award—
Banking, Business Services & Insurance
GOLD STEVIE WINNER:
Ally Bank, Detroit, MI USA: Ally Lifesavers Webpages
SILVER STEVIE WINNERS:
Ally B
ank, Detroit, MI U
SA: Ally Bank Virtual Docs
GuideWell Connect, Jacksonville, FL USA:
Clear the Way to Checkout for Customers
B
RON
ZE S
TEV
I
E WINNERS:
Scribendi Inc, Chatham, ON Canada:
Scribendi Inc. Customer Service Team
WNS (Holdings) Limited, Mumbai, India:
WNS SocioSEER
e-Commerce Customer Service Award— Transportation
GOLD STEVIE WINNER:
DHL Express, Sub Saharan Africa, Cape Town, South Africa:
DHL Zimbabwe
SILVER STEVIE WINNER:
Delta Air Lines, Atlanta, GA USA:
Delt
a Air Lines Reservations, Social Media Team
BRONZE STEVIE WINNER:
DHL Express, Beirut, Lebanon:
DHL Express Lebanon e-Commerce achievements
e-Commerce Customer Service Award— All Other Industries
GOLD STEVIE WINNERS:
1-800-FLOWERS.COM, Inc., Carle Place, NY USA:
How Chat Bot for Facebook Messenger Ups Customer
Service for 1-800-Flowers.com
QVC, West Chester, PA USA: QVC:
Building Relationships Across All Platforms
SIL
VER STEVIE WINNERS:
Carbonite, Inc., Lewiston, ME USA:
Setting Our Own Bar — How Carbonite’s Leading Content
Management Team Pushed for Greater Excellence
DrugTestsInBulk.com, West Hills, CA USA:
DrugTestsInBulk.com — Only the Best for Our Customers
Moxie, San Bruno, CA USA:
Empowering Agents, Brands and Customers
BRONZE STEVIE WINNERS:
C3i Healthcare Connections, King of Prussia, PA USA:
C3i Healthcare Connections Social Media Solution for
Life Sciences
Paper Mart, Orange, CA USA:
Paper Mart Listens to the Changing V
oice of the Customer
Best Use of Technology in Customer Service—Banking
GOLD S
TEVIE WINNER:
Ally B
ank, Detroit, MI USA: Ally Bank Virtual Docs
BRONZE STEVIE WINNERS:
ISBANK, Istanbul, Turkey:
I
S
BAN
K
—
Increasing the Engagement Levels Of Affluent
and Mass-Affluent Customers
Turk Economy Bank, Istanbul, Turkey:
How Speec
h Analytics has allowed TE
B to improve its
Customer Journeys
9
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36
CUSTOMER SERVICE & CONTACT CENTER
ACHIEVEMENT CATEGORIES
— Continued
Best Use of Technology in Customer Service—
Business Services
GOLD STEVIE WINNER:
Arise Virtual Solutions Inc. Miramar, FL USA:
T
he Right Technology to Support Rapid Resource
Changes in Customer Service
SILVER STEVIE WINNER:
Convergys, Cincinnati, OH USA:
FirstEnergy Improves Call Routing-and More-with
Convergys’ Natural Language IVR
BRONZE STEVIE WINNER:
First American Database Solutions, Santa Ana, CA USA:
Combining the Personal Touch with Technology to
Support Customers
Best Use of T
ec
hnology in Customer Service—
Computer Services & Software
GOLD STE
VIE WI
NNER:
Cisco Systems, Diegem, Belgium:
Charlotte, the Virtual Service Request Assistant at
Cisco TAC
SIL
VER STEVIE WINNERS:
Carbonite, Inc., Lewiston, ME USA:
Carbonite Customer Car
e — Taking its Use of Technology
to a New Level!
Dell Technologies, Bangalore, Karnataka, India:
Clic
k 2 Fix
+
— Demystifying complex solutions
Informatica Corporation, Redwood City
, C
A USA:
Extreme Productivity: Reduce time to resolve by 25%,
increase C
SA
T by 20%
B
RONZE STEVIE WINNERS:
Bloomfire, Austin, TX USA:
How Insperity Empowers Its Remote Workforce with
Real T
ime Q&A in Bloomfire
Druva Inc., Sunnyvale, CA USA:
Druva’s Best Use of Technology for Customer Success
Guidebook, Inc., San Francisco, CA U
SA:
Guidebook: Technology as an Ally
Moxie, San Bruno, CA USA:
Moxie Concierge Revolutionizes eCommerce Customer
Service with Multi-Device Digital Engagement Channels
Mozy by DELL, Draper, UT USA:
Mapping The Customer Journey
Nuance Communications, Burlington, MA USA:
Swedbank Brings Human Touch to Automated Customer
Service with Nina Virtual Assistant
Telogis, Inc. Aliso Viejo, CA USA: Cool Under Fire
Zenefits, San Francisco, CA USA:
Zenefits Customers Service Department
Best Use of Technology in Customer Service—
Financial Services & Insurance
GOLD STEVIE WINNER:
IOU Financial, Kennesaw, GA USA:
IOU Financial Proprietary Technology
SILVER STEVIE WINNER:
WePay Inc, Redwood City, CA USA:
Technology Enabled Customer Delight
BRON
ZE STEVIE WINNERS:
Garanti Emeklilik ve Hayat A.S., Istanbul, Turkey:
Garanti Emeklilik’s Telemarketing and Customer
Service Innovations
John Hancock Financial Services, Boston, MA USA:
Customer Centricity and Cost Savings
Pacific Life Insurance, Aliso Viejo, CA USA:
Pacific Life - Online Transaction Tool
Best Use of T
echnology in Customer Service—
Health P
roducts and Services & Pharmaceuticals
GOLD STEVIE WINNER:
Optum Consumer S
ales and Services, Horsham, P
A U
SA:
Personalization of Consumer Interactions
BRONZE STEVIE WINNERS:
C3i Healthcare Connections, King of Prussia, PA USA:
C3iHealthcare Connections for Life Sciences.
VIP Petcare, Windsor, CA USA:
VIP Petcare Helpdesk — up in the cloud!
9
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37
CUSTOMER SERVICE & CONTACT CENTER
ACHIEVEMENT CATEGORIES
— Continued
Best Use of Technology in Customer Service—
All Other Industries
GOLD STEVIE WINNER:
Borusan Otomotiv Ithalat ve Dagitim A.S., Istanbul, Turkey:
W
ow Effect with Speech Recognition and Analytics —
Borusan Otomotiv CIC
SILVER STEVIE WINNERS:
HomeAway, Inc., Austin, TX USA:
Compass — Giving Global HomeAway Agents a 360°
View of Customers
HomeServe USA, Boca Raton, FL USA:
Revolutionizing the customer experience through
technological innovation!
HomeServe USA, Boca Raton, FL USA:
Enhancing The Customer Experience - A Study In Mobile
Field Service Management
BRONZE STEVIE WINNERS:
Arçelik A.S, Istanbul, Turkey:
Customer Centric Technologies of Arcelik Call Center
DHL Express Peru SAC, Lima, Peru:
“Mejora de la Productividad implementando
herramientas tecnológicas”
EMKAY Inc, Itasca, IL USA:
Furthering the Capabilties of E
MKAY’s Driver 360
Mobile App
Measat Broadcast Network Systems Sdn Bhd, Kuala Lumpur,
Malaysia: Astro Goes Digit
a
l
— Customer First,
Experience Driven, Technology Laden
Meralco, Pasig City, Philippines:
Meralco is in a relationship with its customers
Oi, Rio de Janeiro, Brazil:
Intelligent Routing Management Team
Travelzoo, New York, NY USA:
T
ravelzoo Drive Sales and New Member Acquisition
Through Stella Connect
Award for Innovation in Customer Service—
Computer Industries
GOLD STEVIE WINNER:
CareerArc, Burbank, CA USA:
The Proof of Outstanding Service Is in
Our Clients’ Success
SILVER STEVIE WINNERS:
Druva Inc., Sunnyvale, CA USA:
Druva’s Innovative Customer Services
Information Builders, New York, NY USA:
Information Builders’ Information Centers
Symantec Ltd, Dublin, Ireland:
Customer Research & Insights (CRI) Team
Ultimate Software, Weston, FL USA:
Innovation in the Transformation of Support Services
BRONZE STEVIE WINNERS:
AWeber - Email Marketing, Chalfont, PA USA:
AWeber’s Customer Solutions Innovation
Dell Technologies, Bangalore, Karnataka, India:
Dell Tech Concierge Journey
GoDaddy, Scottsdale, AZ USA:
Maintaining Customer Service Excellence through
International Expansion
SmartLinx Solutions, Edison, NJ USA:
Total Customer Service Modernization
SunGard K-12, Bethlehem, PA USA:
Creating a Bridge to Customers
9
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38
CUSTOMER SERVICE & CONTACT CENTER
ACHIEVEMENT CATEGORIES
— Continued
Award for Innovation in Customer Service—
Financial Services Industries
GOLD STEVIE WINNER:
Billhighway, Troy, MI USA:
Do more, impact more and grow more with innovation
SILVER STEVIE WINNERS:
Assurant, Inc., Atlanta, GA USA:
Tornado Modeling by Meteorologist Bryan Wood
Moody’s Analytics, New York, NY USA:
DRIVE-ing Innovation at Moody’s Analytics
Nuance Communications, Burlington, MA USA:
USAA Boosts Customer Service and Loyalty with
Nina Virtual Assistant
Odeabank, Istanbul, Turkey:
Hands Free IVR Experience
Reliance Capital Asset Management Ltd., Mumbai,
Maharashtra, India: Reliance Nippon Life Asset
Management — Innovation in Customer Service
WePay Inc, Redwood City, CA USA:
Innovating Through Complexity
BRON
ZE STEV
IE WI
NNERS:
AllClear ID, Austin, TX USA:
AllClear I
D’s Breach Forecasting Tool
Ally Bank, Detroit, MI USA:
Ally CashBack Credit Card Calculator
Brooksource, Indianapolis, IN USA:
NCR Silver Energizes Customer Service with
S
alesforce LiveMessage
Pacific Life, Newport Beach, CA USA:
Capturing Customer Networks
Sonnet, Toronto, ON Canada: Sonnet:
Changing the way Canadians feel about insurance
Award for Innovation in Customer Service—
Other Service Industries
GOLD STEVIE WINNER:
Safelite AutoGlass, Columbus, OH USA:
Safelite AutoGlass: One-Stop Service for Windshield
Replacement & ADAS Camera Recalibration
SILVER STEVIE WINNERS:
Festival Walk, Hong Kong:
Festival Walk “U Card App” Campaign
Nuance Communications, Burlington, MA USA:
Dallas311 Taps Conversational IVR from Nuance to Help
Residents Easily Access Important City Resources
BRON
ZE STEVIE WINNERS:
HomeAway, Inc., Austin, TX USA:
HomeAway’s Auto-Translated Chat Solution
Measat Broadcast Network Systems Sdn Bhd, Kuala Lumpur,
Malaysia: Being Where Our Customers Want Us To Be
MRO, Valley Forge, PA USA:
Advocating for our customers, an innovative idea!
Award for Innovation in Customer Service—
Telecommunications Industries
GOLD STE
VIE W
INN
ER:
Cisco Systems, Diegem, Belgium:
Charlotte, the Virtual Service Request Assistant at
Cisco TAC
SILVER STEVIE WINNER:
Nuance Communications, Burlington, MA USA:
TalkTalk: First Telecom Provider in UK to Embrace Voice
Biometrics for Better Customer Experience
BRONZE STEVIE WINNERS:
Broadview Networks, Rye Brook, NY U
SA:
Broadview’s OfficeSuite U
C™ Order W
izard
Comcast, Philadelphia, PA USA:
Comcast’s Customer Service Innovation: Empowering
Customers with Self-Service
KT, Seoul, South Korea: KT’s Innovation
Nextiva, Scottsdale, AZ USA:
Nextiva’s dedication to Amazing Service
Oi, Rio de Janeiro, Brazil:
Delighting customers by improving products and doing
better future predictions with full audio transcription
powered by Artificial Intelligence
9
9999999999999999999999 99999999999999999999999
39
CUSTOMER SERVICE & CONTACT CENTER
ACHIEVEMENT CATEGORIES
— Continued
Award for Innovation in Customer Service— All Other Industries
GOLD STEVIE WINNER:
ClearVision Optical Company, Hauppauge, NY USA:
ClearVision Optical Delivers Delight
SILVER STEVIE WINNER:
Concentrix, Fremont, CA USA:
A
ward Winning Back End Processing Tool Suite
Reduces Rework
DHL Express Vietnam, Ho Chi Minh, Vietnam:
DHL Vietnam CS — The journey towards Zero Defect
HomeServe USA, Boca Raton, FL USA:
Making things better by listening, learning and acting on
customer feedback!
Inci Aku? GS Yuasa, Manisa, Turkey:
Inci GS Yuasa, Increasing Dealer Engagement >>
Increasing Sales
BRON
ZE STEV
IE WINNERS:
DHL Express, Arnhem, The Netherlands:
DHL Express Netherlands Customer Service — Your Idea
Moxie, San Bruno, CA USA:
Overcoming Obstacles with Moxie Concierge
Telerx, King of Prussia, PA USA:
T
elerx Internal Incentive Program to Exceed QA Goals,
Increase Sales & Decrease Attrition
CUSTOMER SERVICE DEPARTMENT
CATEGORIES
In addition to the possibility
of receiving a peer-reviewed
honor in these categories, all
nominated customer service
departments that are chosen
as Finalists also are included in
voting for the P
eople’s Choice Stevie Awards for Favorite
Customer Service. Online voting will open to the public
worldwide on January 20 and will continue through
February 10. We will provide Finalists in these categories
with tools to help you encourage your fans, followers and
customers to vote for you. The nominee with the most
votes in each category will receive a special cryst
al
People’s Choice Stevie Award.
2017 PEOPLE’S CHOICE STEVIE AWARDS FOR FAVORITE
CUSTOMER SERVICE WINNERS:
Airlines, Distribution, Transportation:
Bombardier Aerospace
Computer Hardware: Unitrends
Computer Services: Ultimate Software
Computer Software <100 Employees: FieldEdge
Computer Software >100 Employees: GPS Insight
Financial Services <100 Employees: CommonBond
Financial Services >100 Employees:
Distinguished Programs
Healthcare/Pharmaceuticals: Zelis Payments
Leisure & Tourism: Marriott Vacation Club Owner Services
Retail: Chewy
Telecommunications: j2 Global, Inc
All Other Industries: CubeSmart
Customer Service Department of the Y
ear—
Airlines, Distribution & Transportation
GOLD STEVIE WINNERS:
Delta Air Lines, Inc. — Global Sales Support, Atlanta, GA USA
DHL Express Brazil LTDA, Sao Paulo, Brazil
SIL
VER S
TEVI
E WINNERS:
Bombardier Commercial Aircraft Customer Services, Toronto,
ON, and Montreal and Mirabel, QC, Canada
D
H
L Express Bangladesh, Dhaka, Bangladesh
DHL Express, Bucharest, Romania
BRONZE STEVIE WINNERS:
DHL Express Bolivia SRL, Santa Cruz, Bolivia
DHL Express Buenos Aires, Argentina
DHL Express Columbia L LTDA, Bogota, Columbia
D
H
L Express International (Thailand) Ltd., Bangkok, Thailand
D
HL Express, Lagos, Nigeria
DHL Express Oman, Seeb, Muscat, Oman
Dicom Transportation Group, Dorval, QC, Canada
MTM, Lake St. Louis, M
O U
SA
9
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40
CUSTOMER SERVICE DEPARTMENT
CATEGORIES
— Continued
Customer Service Department of the Year —
Computer Hardware
GOLD STEVIE WINNER:
Unitrends, Burlington, MA USA
SILVER STEVIE WINNER:
Black Box Network Services, Lawrence, PA USA
Customer Service Department of the Year — Computer Services
GOLD STEVIE WINNER:
Network Alliance, Reston, VA USA
SILVER STEVIE WINNERS:
Dell Technologies, Bangalore, Karnataka, India
PagerDuty, San Francisco, CA USA
Service Express, Grand Rapids, MI USA
Ultimate Software, Weston, FL USA
BRONZE STEVIE WINNERS:
Adestra, New York, NY USA
Datapipe, Jersey City, NJ USA
eMoney Advisor, LLC, Radnor, PA USA
Lotame, New York, NY USA
Rimini Street, Las Vegas, NV USA
SingleHop, Chicago, IL USA
Customer Service Department of the Year —
Computer Software— Up to 100 Employees
GOLD STEVIE WINNER:
Olark, S
an Francisco, C
A U
SA
SILVER STEVIE WINNERS:
Allego, Needham, MA U
SA
CareerArc, Burbank, CA USA
FieldEdge, Fort Myers, FL USA
Guidebook, Inc., San Francisco, CA USA
IdentityF
orce, Framingham, MA U
SA
OmniUpdate, Camarillo, CA USA
BRONZE STEVIE WINNERS:
AWeber — Email Marketing, Chalfont, PA USA
Brainier Solutions, Inc., Minneapolis, MN USA
B2W Software, P
ortsmouth, N
H USA
Centage Corporation, Natick, MA USA
Centium Software, Brisbane, Australia
Datalight Inc, Bothell, WA USA
eMaint, Bonita Springs, FL USA
GoECart, Bridgeport, CT USA
Lucernex, Plano, TX USA
Replicon, Redwood City, CA USA
Riva International, Inc. Edmonton, AB, Canada
Rocket Matter, Boca Raton, FL USA
Telogis, Inc. Aliso Viejo, CA USA
Customer Service Department of the Y
ear—
Computer Software— 100 or More Employees
GOLD STEVIE WINNER:
WP Engine, Austin, TX USA
SILVER STEVIE WINNERS:
Carbonite, Inc., Lewiston, ME USA
iCIMS, Matawan, NJ USA
PlanGrid, San Francisco, CA USA
Siteimprove, Minneapolis, MN USA
SoftPro, Raleigh, NC USA
Unitrends, Burlington, MA USA
BRON
ZE STEVIE WINNERS:
Bronto Software, Durham, NC USA
ChannelAdvisor, Morrisville, NC USA
Daxko, Birmingham, AL USA
Druva Inc., Sunnyvale, CA USA
eMoney Advisor
, LLC, Radnor, PA USA
GPS Insight, Scottsdale, AZ USA
Information Builders, New York, NY USA
Jobvite, San Mateo, CA USA
LeanLogistics, Holland, MI USA
Mixpanel, San Francisco, CA USA
Oildex, Denver
, C
O U
SA
Pushpay Holdings Limited, Redmond, WA USA
ServiceT
it
an, Glendale, C
A USA
ShopK
eep, New York, NY USA
SYSPRO, Costa Mesa, CA USA
UserTesting, Mountain View, CA USA
VIPRE (ThreatTrack Security), Clearwater, FL USA
Zenefits, San Francisco, CA USA
Zuora Inc., Foster City, CA USA
9
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41
CUSTOMER SERVICE DEPARTMENT
CATEGORIES
— Continued
Customer Service Department of the Year —
Financial Services— Up to 100 Employees
GOLD STEVIE WINNER:
Squaremouth, St. Petersburg, FL USA
SILVER STEVIE WINNER:
CommonBond, New York, NY USA
BRONZE STEVIE WINNERS:
Inova Payroll, Nashville, TN USA
Sahouri Insurance, McLean VA USA
Sonnet, Toronto, ON Canada
Customer Service Department of the Year—
Financial Services— 100 or More Employees
GOLD STEVIE WINNER:
WePay Inc, Redwood City, CA USA
SILVER STEVIE WINNERS:
Allianz Global Assistance, Richmond, VA USA
Distinguished Programs, New York, NY USA
Netchex, Covington, LA USA
Nuance Communications, Burlington, MA USA: Esurance
BRON
ZE STEV
IE WI
NNERS:
AllClear ID, Austin, TX USA
Cathay Life Insurance Co., Ltd, Taipei, Taiwan
Family Heritage Life Insurance Company of America,
Broadview Heights, OH USA
Customer Service Department of the Y
ea
r—
Healthcar
e, Pharmaceuticals, and R
elated Industr
ies
GOLD STEVIE WINNER:
Ortho Clinical Diagnostics, Raritan, NJ USA
S
ILVER STEVIE WINNER:
Zelis Payments, Clearwater, FL USA
BRONZE STEVIE WINNERS:
Grand Rounds, S
an Francisco, C
A U
SA
TSI Healthcare, Chapel Hill, NC USA
Customer Service Department of the Year — Leisure & Tourism
GOLD STEVIE WINNER:
Marriott Vacation Club International, Orlando, FL USA:
Marriott Vacation Club Owner Services
SILVER STEVIE WINNER:
Marriott Intermediary Partner Care, Omaha, NE USA
BRONZE STEVIE WINNER:
HomeAway, Inc., Austin, TX USA
Customer Service Department of the Year —
Public Services & Education
GOLD STE
VIE WINNER:
PublicSchoolWORKS, Inc. Cincinnati, OH USA
Customer Service Department of the Year — Retail
GOLD STE
VIE WINNERS:
Chewy, Dania Beach, FL USA
Kohl’s Credit and Customer Service, Menomonee Falls,
WI USA: Kohl’s Department Stores
SILVER STEVIE WINNER:
QVC, West Chester, PA USA
BRON
ZE STEVIE WINNERS:
Casper, New York, NY USA
Kohl’s Credit and Customer Service, Menomonee Falls,
WI USA: Kohl’s Card Service Operations
Wayfair, Boston, MA USA
Customer Service Department of the Year —
Telecommunications
GOLD STEVIE WINNER:
Google Fiber, Mountain View, CA USA
SILVER STEVIE WINNERS:
j2 Global, Inc., Ott
awa, O
N Canada
RingCentral, Belmont, C
A USA
BRONZE STEVIE WINNERS:
BCM One, New York, NY USA
Broadview Networks, Rye Brook, NY U
SA
Broadvoice, Los Angeles, CA USA
MetTel, New York, NY USA
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9999999999999999999999 99999999999999999999999
42
CUSTOMER SERVICE DEPARTMENT
CATEGORIES
— Continued
Customer Service Department of the Year —
All Other Industries— Less Than 100 Employees
GOLD STEVIE WINNERS:
Signs.com, Salt Lake City, UT USA
TIE-Fanucworld, LaVergne, TN USA
SILVER STEVIE WINNERS:
Legal Resources, Virginia Beach, VA USA
SV (Smoking Vapor), Phoenix, AZ USA
BRONZE STEVIE WINNERS:
Choozle, Denver, CO USA
Clarus Commerce, Rocky Hill, CT USA
Cyberscout (formerly IDT911), Scottsdale, AZ USA
Customer Service Department of the Year —
All Other Industr
ies— 100– 2500 Employees
GOLD STEVIE WINNER:
HomeServe USA, Boca Raton, FL USA
SIL
VER STE
VIE WINNERS:
ClearVision Optical Company, Hauppauge, NY USA
CubeSmart, Malvern, PA USA
Response, Lindon, UT USA
Runzheimer, Waterford, WI USA
BRONZE STEVIE WINNERS:
Donan, Louisville, KY USA
Electro Industries/GaugeT
ec
h, Westbury, NY USA
E
MKAY Inc, Itasca, IL USA
ReputationDefender.com, Redwood City, CA USA
SquareTrade, San Francisco, CA USA
United States Equestrian Federation, Lexington, KY USA
VIZIO Inc., Irvine, CA USA: VIZIO Dakota Dunes
Customer Service Department of the Year —
All Other Industr
ie
s— More than 2,500 Employees
G
OLD STEVIE WINNER:
Dow Jones & Co., New York, NY USA
BRONZE STEVIE WINNERS:
Alliance Laundry Systems, Ripon, W
I U
SA
CLEAResult, Tempe, AZ USA
CUSTOMER SERVICE SUCCESS CATEGORIES
Customer Service Success— Financial Services &
Other Service Industries
GOLD STEVIE WINNER:
John Hancock Financial Services, Boston, MA USA:
Support…who owns it anyways?
SILVER STEVIE WINNER:
Humana, Inc., Louisville, KY USA: PeopleFirst
BRONZE STEVIE WINNER:
Kalme Corporate Real Estate Valuation and Consultancy,
Ankara, Turkey: Kalme Corporate Real Estate Valuation
and Consultancy
Customer Service Success— Technology Industries
GOLD STEVIE WINNER:
Masergy Communications, Inc., Plano TX, USA:
Customer Service Success
SIL
VER STEVIE WINNERS:
Salary.com, Waltham, MA USA:
Customer-Centric Compensation Solutions:
Salary.com Goes Back to Its Roots
Warshaw Group, Inc., New York, NY USA:
New Capability Improves User Experience,
Frees Customer Support to Focus on Other Key
Customer Deadlines
Y
outh Digital, Durham, NC USA:
Youth Digital Customer Service/Support Team
BRONZE STEVIE WINNERS:
Globoforce, Southborough, MA USA and Dublin, Ireland:
Canadian Automobile Association’s Applause Program
NetRefer, Msida, Malta:
NetRefer places Customers at the Heart of the Business
Patagonia Health, Cary, N
C U
SA:
Customer Engagement — Ongoing and at Every Level
Standard For Success, Cloverdale, IN USA:
Standard F
or Success: A F
ocus on Customer Service
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43
CUSTOMER SERVICE SUCCESS
CATEGORIES
— Continued
Customer Service Success— All Other Industries
GOLD STEVIE WINNER:
IDG TechNetwork, New York, NY USA:
IDG TechNetwork’s Customer Service Success
SILVER STEVIE WINNER:
Bridgeway Academy, Catasauqua, PA USA:
W
hen Education is Innovated, Customers Prosper
BRONZE STEVIE WINNERS:
Delmarva Trailer Sales and Rentals, Inc., Elkridge, MD USA:
Unsurpassed Customer Satisfaction
LECMPA, Southfield, MI USA:
LECMPA Customer Service Success
NEW PRODUCT & SERVICE CATEGORIES
Business Intelligence Solution— New
GOLD STEVIE WINNER:
WNS (Holdings) Limited, Mumbai, India:
WNS Interactive Data Enabled Analytics (IDEA)
Suite of Solutions
SILVER STEVIE WINNERS:
John Hancoc
k Financial Services, Boston, MA USA:
The Importance of Data Hygiene
Optum Consumer Sales and Services, Horsham, PA USA:
Leveraging Voice Analytics to Drive Business Outcomes
Business Intelligence Solution— New Version
G
OLD STE
VI
E WINNER:
Vienna Life Insurance Joint-Stock Company-Vienna Insurance
Group, Warsaw, Poland: NAVIGO
SILVER STEVIE WINNER:
RizePoint, Salt Lake City, UT USA:
RizeP
oint Management Console
B
RONZE STEVIE WINNERS:
Concentrix, Fremont, CA USA:
Claims Automation Tool Improves Process and
S
aves Client Money
NICE, Hoboken, NJ USA:
NICE Customer Journey Solutions
Collaboration Solution— New
GOLD STEVIE WINNER:
Seismic, San Diego, CA USA: Seismic WorkSpace
SILVER STEVIE WINNER:
HomeServe USA, Boca Raton, FL USA:
Working together to help homeowners at their time of need
BRONZE STEVIE WINNERS:
Assurant, Inc., Atlanta, GA USA: Carrier Direct
WePay Inc, Redwood City, CA USA:
Attributing Value to Collaboration
Collaboration Solution— New Version
GOLD STE
VIE WINNER:
LogMeIn (join.me), Boston, MA USA:
join.me — An Online Collaboration Solution That Shows
Work Who’s Boss
Contact Center Solution — New
GOLD STEVIE WINNER:
Delta Vacations, Minot, ND USA:
Delta Vacations Employee Scheduling Management Tool
SILVER STEVIE WINNERS:
HomeServe USA, Boca Raton, FL USA:
Using technology to listen, learn and improve the contact
center experience!
NICE, Hoboken, NJ USA:
NICE Total Voice of the Customer (TVOC)
Nuance Communications, Burlington, MA USA:
Nuance Transcription Engine Answers the Call from
Cont
act Centers by T
ransforming Speech and Audio into
Big Data
BR
ONZE STEVIE WINNERS:
Concentrix, Fremont, CA USA:
Better Agent Training Plan Improves Back End Process
Five9, San Ramon, CA USA:
Five9 Summer Release
HGS, Lisle, IL USA: HGS DigiCX:
Reimagining and Redefining the Customer Experience
Mo
xie, S
an Bruno, C
A U
SA:
Making Extraordinary Service the Norm
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44
NEW PRODUCT & SERVICE
CATEGORIES
— Continued
Contact Center Solution — New Version
GOLD STEVIE WINNER:
VOCALCOM, Paris, France:
Vocalcom Cloud Contact Center
SILVER STEVIE WINNERS:
LogMeIn, Boston, MA USA:
B
oldChat by LogMeIn
Microsoft, Redmond, WA USA:
Microsoft Dynamics 365 for Customer Service
BRONZE STEVIE WINNER:
NewVoiceMedia, San Francisco, CA USA:
NewVoiceMedia — The best in cloud contact
center technology
Incentive Management Solution— New
GOLD STEVIE WINNER:
Inci Aku? GS Yuasa, Manisa, Turkey:
Inci GS Yuasa, Increasing Dealer Engagement >>
Increasing Sales
SILVER STEVIE WINNER:
REV, Orlando, FL USA:
REV, Performance Management Platform
BRONZE STEVIE WINNER:
Blackhawk Engagement Solutions, Lewisville, TX USA:
Blackhawk Engagement Solutions Sales
Incentives Solution
Incentive Management Solutio
n
—New Version
G
OLD STEVIE WINNER:
Xactly, San Jose, CA USA: Xactly Incent
BRONZE STEVIE WINNER:
Iconixx, Austin, TX USA: Iconixx Analytics Grid
IVR or Web Service Solution — New
GOLD STEVIE WINNER:
KT
, Seoul, South K
orea: KT’s AR
S
SILVER STEVIE WINNER:
Garanti Bank, Istanbul, Turkey:
Alo Garanti (Garanti B
ank Call Center)
BRONZE STEVIE WINNER:
Wyndham Vacation Ownership, Orlando, FL USA:
Extra Holidays Mobile Site
IVR or Web Service Solution — New Version
GOLD STEVIE WINNER:
Measat Broadcast Network Systems Sdn Bhd,
Kuala Lumpur, Malaysia: Turning Aimless Navigation into
Thoughtful Interaction
BRONZE STEVIE WINNERS:
AKTI
F Bank, Istanbul, Turkey:
Passolig Card IVR Improvement Project
Pacific Life Insurance, Aliso Viejo, CA USA:
Pacific Life — Online Transaction Tool
Marketing Solution— New
GOLD STEVIE WINNER:
GotU, London, United Kingdom:
GotU: Delivering real offline results with Facebook ads
SILVER STEVIE WINNER:
InCrowd, Boston, MA USA: InCrowd MicroTracker
BRONZE STEVIE WINNERS:
Ally Bank, Detroit, MI USA:
Ally CashBack Credit Card Calculator
HomeServe USA, Boca Raton, FL USA:
Creating value for on demand Homeowners at their time
of need!
Marketing Solution— New Version
GOLD S
TEVIE WINNER:
Odeabank, Istanbul, Turkey:
Felix — The fastest way for having a loan
BRONZE STEVIE WINNER:
John Hancock Financial Services, Boston, MA USA:
Annuity Claim Kit Re-design
Relationship Management Solution — New
GOLD STEVIE WINNER:
Qualtrics, Salt Lake City, UT USA: Qualtrics Insight Platform
SILVER STEVIE WINNER:
HomeServe USA, Boca Raton, FL USA:
Creating a feedbac
k loop that drives real value in
partnership relations
BRONZE STEVIE WINNERS:
Ally Bank, Detroit, MI U
SA: Ally Lifes
avers W
ebpages
John Hancock Financial Services, Boston, MA USA:
Dealer & Institutional Services Relationship
Management Solution
WePay Inc, Redwood City, CA USA:
Scaling Relationship Management Offerings
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45
NEW PRODUCT & SERVICE
CATEGORIES
— Continued
Relationship Management Solution — New Version
GOLD STEVIE WINNER:
Totango, San Mateo, CA USA:
Totango’s Enterprise Edition
SILVER STEVIE WINNERS:
Impartner, South Jordan, UT USA:
Impartner P
RM: The Next Generation of Partner
Relationship Management
Oi, Rio de Janeiro, Brazil:
Unique Screen: the innovation of prepaid service
BRONZE STEVIE WINNERS:
Infinite Convergence, Arlington Heights, IL USA:
Enterprise Messaging Service (EMS) —
Infinite Convergence Solutions
PipelineDeals, Seattle, WA USA:
PipelineDeals CRM
Transitions in Progress, LLC, Winchester, VA USA:
TIP Assessment
Sales Automation Solution— New
GOLD STEVIE WINNER:
IBM, Armonk, NY USA:
IBM Sales Quota: End to End Automated Quota tools
SILVER STEVIE WINNER:
Zenefits, San Francisco, CA USA:
Zenefits: Licensing+
BRONZE STEVIE WINNER:
Optymyze, Chester, PA USA:
Optymyze Sales Planning
Sales Automation Solutio
n
—
New V
er
sion
GOLD STEVIE WINNER:
ClearSlide, S
an Francisco, C
A U
SA:
ClearSlide’s ION Release Delivers Next-Generation
Platform
SI
LVER STEVIE WINNER:
Microsoft, Redmond, WA USA:
Microsoft Dynamics 365 for Sales
BRONZE STEVIE WINNERS:
Bigtincan, Boston, MA USA:
Bigtincan Hub Helps Sales People Be More Productive
and Increase Win Rates
NewVoiceMedia, San Francisco, CA USA:
A leading global provider of inside sales technology
PipelineDeals, Seattle, WA USA:
PipelineDeals CRM
Qstream, Burlington, MA USA:
Harnessing the Human Side of Sales Acceleration to
Drive Business Outcomes
Customer Service or Sales Book of the Y
ear
GOLD STEVIE WINNER:
LOTTE Department Store, Seoul, South Korea:
2016 Lotte Department Store Chuseok
Premium Collection
Customer Service Training Product of the Year
GOLD STEVIE WINNER:
IHG, Salt Lake City, UT USA:
IHG and a modern approach to training — micro training
BRON
ZE STE
VIE WINNERS:
Digital Native Agency, Prague, Czech Republic &
Skillandia, Lewes, DE USA: Standards of Communication
on Social Media
SGEi, Las Vegas, NV USA:
Relationships for Service & S
ales Success
Sales T
r
aining P
r
oduct of the Y
ear
GOLD STEVIE WINNER:
Wilson Learning, Minneapolis, MN USA:
W
ilson Learning’s Coac
hing the Counselor S
alesperson
SILVER STEVIE WINNERS:
Allego, Needham, MA USA: Allego:
T
ransforming Sales Learning with Mobile-Video Technology
Imparta Inc., Austin, TX USA:
Imparta Virtual Sales Academy
B
RON
ZE S
TEVIE WINNERS:
Advantexe Learning Solutions, West Conshocken, PA USA:
Business Acumen for Sales Professionals
T
he Horton Group, Chicago, IL USA:
Horton University Sales Combine
W
ells Fargo T
reasury Management Client Delivery,
San Francisco, CA USA: SPARK
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46
SOLUTION PROVIDER CATEGORIES
Sales Consulting Practice of the Year
GOLD STEVIE WINNER:
Imparta Inc., Austin, TX USA
SILVER STEVIE WINNERS:
EMKAY Inc, Itasca, IL USA:
Utilizing EMKAY’s Advanced Analytics and Proactive
Consulting to Increase Efficiency
Janek Performance Group, Las Vegas, NV USA:
Streamlined Consulting Processes Drive
Measurable Returns
BRONZE STEVIE WINNERS:
SalesHood and Barry Rhein & Associates, Los Gatos, CA
USA: A brand new sales process for FinancialForce with
Selling Through Curiosity™ and SalesHood
The Brooks Group, Greensboro, NC USA
Visualize, Inc., Birmingham, MI USA:
Visualize Helps Companies Overcome Business Issues to
Achieve Measurable Results
Sales T
raining Practice of the Year
GOLD STE
VIE WI
NNE
R:
Imparta Inc., Austin, TX USA
S
ILVER STEVIE WINNERS:
Janek Performance Group, Las Vegas, NV USA:
Relevant Sales Training Overcomes Toughest
Market Challenges
V
isualize, Inc., Birmingham, MI U
SA:
Visualize Helps Companies Overcome Business Issues to
Achieve Measurable Results
BR
ONZE STEVIE WINNERS:
MarketBridge, Bethesda, MD USA
The Brooks Group, Greensboro, NC USA
Wilson Learning, Minneapolis, MN USA
Sales Outsourcing Provider of the Year
GOLD STEVIE WINNER:
Infinity, Cedar Rapids, IA USA
SILVER STEVIE WINNERS:
Invenio Solutions, Austin, TX USA:
Invenio Solutions Grows Client Business With
Industry-Leading Outsourced Sales Solution
Revana, a TeleTech Company, Gilbert, AZ USA: Driving
Outrageous Business Growth for Our Clients is #1 Priority
Sales Partnerships, Broomfield, CO USA: Generating
Revenue and Producing Brand Affinity
Incentive, R
ewards, or Recognition P
rovider of the Year
GOLD STEVIE WINNER:
EXTRA Loyalty Solutions, Istanbul, Turkey:
Boosting Battery Sales and Engaging Consumers with
360 Degree Dealer Incentive Solution
SILVER STEVIE WINNER:
MarketBridge, Bethesda, MD USA
BRONZE STEVIE WINNERS:
Optymyze, Chester, PA USA:
A Worldwide Provider of Enterprise Cloud Applications
and Services
QNB Finansbank, Istanbul, Turkey
Customer Service or Call Center Consulting Practice
of the Year
GOLD STEVIE WINNER:
North American P
ower, Norwalk, CT USA
SILVER STEVIE WINNER:
Guidebook, Inc., San Francisco, CA USA:
Proactive Services = Smiley Clients
BRONZE STEVIE WINNERS:
Loc
kPath, Overland Park, K
S U
SA:
LockPath Customer Service Team is Key to Success
MapR Technologies, San Jose, CA USA:
Exceptional Customer Support in an Impossibly Difficult
Technology Environment
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47
SOLUTION PROVIDER CATEGORIES— Continued
Customer Service or Call Center Training Practice of the Year
GOLD STEVIE WINNER:
Ulysses Learning, New York, NY USA
SILVER STEVIE WINNER:
SGEi, Las Vegas, NV USA:
SGEi Revolutionizes Customer Service Training
Sales or Customer Service Solutions Technology Partner
of the Year
GOLD STEVIE WINNER:
Nuance Communications, Burlington, MA USA:
Nuance’s Nina is The Go-To Virtual Assistant
SILVER STEVIE WINNERS:
John Hancock Financial Services, Boston, MA USA:
2016 Enterprise IT Successes through Rebranding
OpenMarket, Seattle, WA USA
BRONZE STEVIE WINNERS:
NewVoiceMedia, San Francisco, CA USA:
Creating More Successful Conversations
Prov International, Inc, Tampa, FL USA
TCN, St. George, UT USA
Contact Center or Customer Service Outsourcing Provider
of the Year
GOLD STEVIE WINNER:
Optum Consumer Sales and Services, Horsham, PA USA:
Building a Strategic Brand Center
SI
LVER STEVIE WINNERS:
Conectys, Bucharest, Romania
OnProcess Technology, Ashland, MA USA:
OnProcess Technology Boosts Client Success with
Innovative Customer Service
Leader
ship or Management T
r
aining P
r
actice of the Y
ear
GOLD STEVIE WINNER:
W
ilson Learning, Minneapolis, M
N USA
S
ILVER STEVIE WINNER:
Peggy Klaus, New York, NY USA
BRONZE STEVIE WINNER:
Carew International, Inc., Cincinnati, OH USA
BUSINESS DEVELOPMENT CATEGORIES
Business Development Executive of the Year
GOLD STEVIE WINNER:
CAC 2000 Ltd., Kingston, Jamaica:
Steven Marston, Chairman & CEO
SILVER STEVIE WINNER:
CommonBond, New York, NY USA:
Leigh Gross, VP, Business Development
Business Development Professional of the Year
GOLD STE
VIE WINNER:
Board of Certification/Accreditation, Owings Mill, MD USA:
Cynthia Tolson, Business Development Manager
SILVER STEVIE WINNER:
DHL Express U.S., Franklin Park, IL USA:
Kelly Shepard, Business Development Manager, Enterprise
Business Development Achievement of the Year —
Financial Services Industr
ies
GOLD STE
VIE WINNER:
EFG Companies, Irving, TX USA:
EFG Companies Runs the Tables for Second Year
BRON
ZE STEVIE WINNER:
Pacific Life, Newport Beach, CA USA:
Holistic Approach to Client Communication
Business Development Achievement of the Year —
Services Industries
G
OLD STE
VI
E W
INNER:
I
BM, Armonk, NY USA:
IBM Japan/Okinawa Business Development achievements:
Silver AI
SILVER STEVIE WINNER:
Thought Bubble, Brisbane, Australia:
T
hought Bubble’s Business Development Achievements
BRONZE STEVIE WINNER:
CAC 2000 Ltd., Kingston, Jamaica:
C
AC 2000 Ltd. Aims High to Win Jamaica’s
‘Braco’ Project
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48
BUSINESS DEVELOPMENT
CATEGORIES
— Continued
Business Development Achievement of the Year —
Technology Industries
GOLD STEVIE WINNERS:
Broadvoice, Los Angeles, CA USA:
Broadvoice delivers an Amazing Experience
Pushpay Holdings Limited, Redmond, WA USA:
Pushpay’s Customer Success Team: Reviving personal
service in an age of digital commerce.
BRONZE STEVIE WINNERS:
House of Apps, Istanbul, Turkey:
House of Apps — Mobile & Web Apps
Business Development
IBM, Armonk, NY USA:
IBM New Offerings Business Development Achievements:
Quick Response Program
Kansas Information Consortium LLC (dba Kansas.gov),
Topeka, KS USA: Excellence in Business Development
Business Development Achievement of the Year —
Transportation Industries
GOLD STEVIE WINNER:
NorthStar EMS, Tuscaloosa, AL USA:
Providing Care to our Community through Education
SILVER STEVIE WINNER:
DHL Express Sub Saharan Africa, Cape Town, South Africa:
Growing Beyond Borders — DHL Express SSA
Business Development Achievement of the Year —
All Other Industries
GOLD STEVIE WINNER:
CAC 2000 Ltd., Kingston, Jamaica:
CAC 2000 Ltd. Aims High to Win Jamaica’s
‘Braco’ Project
SILVER STEVIE WINNER:
MarshBerry Talent Acquisition, Grandville, MI USA:
MarshBerry Talent Acquisition New Sales Culture
9
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THE STEVIE
®
AWARDS
105
6
0 Main Street
•
Suite 519
•
Fairfax, V
irginia 2203
0 U.S.A
7
03.5
4
7
.83
8
9
•
Fax: 7
03.9
91.23
9
7
•
www
.stevieawards.com
9
9999999999999999999999 99999999999999999999999
Mark Your Calendar for the
2018 Stevie
®
Awards for Sales & Customer Service
June 28 2017: Call for entries issued
October 18: Early-bird entry deadline — entry fees discounted through this date
November 15: Entry deadline — $55/entry late fee will be charged for entries
submitted after this date
November 2017 –January 2018: Preliminary judging
January 11 2018: Final entry deadline — late entries will not be penalized in
any way in the judging process
January 16: Finalists notified
January 17: Public voting opens for People’s Choice Stevie Awards for
Favorite Customer Service
January – February: Final judging
February 9: Public voting closes at 11:59 pm ET for People’s Choice Stevie
Awards for Favorite Customer Service
February 23: Awards banquet at Caesars Palace in Las Vegas, Nevada USA
