A NEW ERA OF RESILIENCY
As the oldest business continuity resource in the U.S., DRJ has the in-depth education and technology
to ensure you’re equipped for today’s disruptions and tomorrow’s emerging threats.
The tools you gain at DRJ Spring 2021: A Virtual Experience can help you reduce downtime, increase
workplace safety, secure your data, and reduce your overall risk. You’ll save time and money by learning
how to prevent disruptions or respond swiftly when they occur.
Dear [Decision Maker]:
I’d like your approval to attend DRJ Spring 2021: A Virtual Experience on March 29 - April 1.
DRJ conferences are the world’s largest conferences dedicated to building resiliency, and attending
is crucial for me to stay on top of the latest technologies, solutions and processes to manage risk
and build resiliency for our company.
A few key benefits that make this a worthwhile investment:
Peer networking to help solve BC challenges and review our current approaches:
The conference is known for the collaborative nature of attendees and speakers in providing
feedback and advice. The event builds in formal and informal networking times to facilitate this. It’s
invaluable to have discussions and gain knowledge from others who are facing the same challenges
as us.
Immersive Educational Opportunities with experts.
There are over 84 sessions and workshops with 85+ speakers which will allow me to focus on the
areas that are essential for our company - all in one place instead of trying to organize various
separate training sessions.
I’ll be able to:
- learn from industry experts and seasoned practitioners.
- gain valuable strategies to apply immediately to our company.
- acquire first-hand information from professionals who share real-life scenarios.
- learn the latest in business continuity, technology, trends, and business-related products.
- share all of these great resources, information, strategies, and more with our employees
An efficient way to demo and review the newest technologies and solutions.
The event hosts a comprehensive exhibition floor which will allow me to meet and review the most
current technologies and solution providers we need in one place. Arranging individual meetings
would be cumbersome and inefficient.
This is an estimate of expenses for me to attend DRJ Spring 2021: A Virtual Experience:
- Conference fee: $XXXX
It’s essential for us to be on top of the latest tools, knowledge and education when it comes to
managing risk and building resiliency, and I believe this conference will empower me to bring
enormous benefits to our company.
Thank you,
Your Name
JUSTIFICATION LETTER
DRJ Spring 2021: A Virtual Experience - Registration Guide |
Page 4 of 42
SPONSOR SPOTLIGHTS
Gold Sponsors
In the midst of disruption, fast and effective responses depend on clear information. BlackBerry
®
AtHoc
®
and BlackBerry
®
Alert
®
provide a centralized
approach to crisis communications and critical event management with secure 2-way messaging to keep people safe and business operations running.
Send critical messages to those affected after a cyber-attack, IT outage or weather event, and act decisively with the help of clear analytics and
dashboards. Increase your operational resiliency, reduce costs and keep people safe with critical event management capabilities from BlackBerry.
We’ve brought together the most innovative minds in business continuity to shape the future of our industry. Combining experts from across Assurance,
Avalution, ClearView, and BC Management, we help clients establish a clear vision and drive real results using our proven, proprietary methodology – the
Business Continuity Operating System (BCOS). Our solutions—whether consulting, software, managed services, or stafng—are fully customized to be
right for you, your team, and your organization as a whole. As a result, you gain the capability and condence you and your executive team need to protect
your employees, brand, and bottom-line.
Fusion Risk Management is a leading industry provider of cloud-based software solutions for business continuity, integrated risk management, IT disaster
recovery, and crisis and incident management. Its products and services take organizations beyond legacy solutions and empowers them to make data-
driven decisions with a comprehensive and exible approach through one system. Fusion and its team of experts are dedicated to helping companies
achieve greater organizational resilience and mitigate risks within their businesses.
With over 60 years of combined experience in the mass notication industry, OnSolve is the leading global provider of SaaS-based critical communication
solutions for enterprise, SMB, and government organizations. The formation of OnSolve in 2017 brought together three of the industry’s most relied upon
products, CodeRED, Send Word Now and MIR3. The company’s cloud-based solutions provide users with fast, reliable methods of sending critical
information and alerts to employees, residents and other stakeholders across multiple devices. Mass notication and collaboration is an essential element
of emergency response and business continuity planning, keeping teams on track and coordinating during critical events. OnSolve solutions are designed
and proven to save lives, protect revenue, reduce costs, and preserve business continuity. More information can be found at www.onsolve.com.
Acronis unies data protection and cybersecurity to deliver integrated, automated cyber protection that solves the safety, accessibility, privacy, authenticity, and security (SAPAS)
challenges of the modern digital world. With exible deployment models that t the demands of service providers and IT professionals, Acronis provides superior cyber protection for
data, applications, and systems with innovative next-generation antivirus, backup, disaster recovery, and endpoint protection management solutions. With award-winning AI-based
antimalware and blockchain-based data authentication technologies, Acronis protects any environment – from cloud to hybrid to on-premises – at a low and predictable cost.
As the fastest-growing mass communication and emergency notication software provider in the world, AlertMedia helps organizations securely and effectively monitor threats,
streamline notications, and recover from incidents. The company’s fully integrated, cloud-based platform delivers innovative communication tools that can be accessed from anywhere,
at any time, using any device. For more information, please call (800) 826-0777 or visit our website at www.alertmedia.com.
Cutover, the leader in work orchestration and observability, is the only platform that provides full organizational visibility into dynamic ows of work, bringing them out of the dark matter
of the enterprise to enable teams to move quickly with condence. Cutover eliminates outdated approaches like static spreadsheets and weekend calls so teams can accomplish work
quickly and effectively – without the usual headache.
eBRP Solutions Inc. provides web-based tools and utilities, as well as consulting services. ESN develops tools and utilities focused on core requirements. www.eBRP.net.
Everbridge, Inc., the world’s leading provider of Critical Event Management software solutions, ensures business, government and healthcare organizations are prepared to rapidly
respond to – and even avoid – sudden, unexpected disruptions. The Everbridge Critical Event Management Platform delivers organizational resilience on an unprecedented scale –
combining real-time monitoring, situational awareness, and integrated response and collaboration solutions across from a single, enterprise-wide view. Keeping people safeguarded,
assets and reputations protected, and continuity maintained and restored quickly is the Everbridge measure of success in an uncertain world.
IBM Resiliency Services can help clients develop an enterprise-wide resiliency strategy to address the risks and opportunities of today’s business environment which requires near-
continuous operations. Our portfolio encompasses innovative Resiliency as a Service offerings including resiliency orchestration, data backup, virtualization and disaster recovery cloud
services to full-scale compute, data and applications resiliency, high availability and recovery solutions, and the most resilient and efcient facilities and Data Centers. IBM has proven
expertise, knowledge and technology to provide the best consulting, build, manage and run services that will ensure the continuous availability of your business in the face of any
opportunity or threat. Learn more at www.ibm.com/services/resiliency.
OneTrust GRC enables risk, compliance and audit professionals to identify, measure, and remediate risk across their business to comply with internal rules and external regulations.
OneTrust GRC is a part of OneTrust, the #1 most widely used privacy, security, and governance platform trusted by more than 7,500 customers and powered by 130 awarded patents.
OneTrust GRC is powered by the OneTrust Athena™ AI and robotic automation engine, and integrates seamlessly with the full OneTrust platform, including OneTrust Privacy, OneTrust
Vendorpedia™, OneTrust PreferenceChoice™, OneTrust Ethics, OneTrust DataGuidance™, OneTrust DataDiscovery™, and OneTrust DataGovernance™. To learn more, visit
OneTrustGRC.com or connect on LinkedIn.
Rave Mobile Safety, a trusted partner for safety software, provides innovative communication software for better emergency preparedness and faster response. Used by leading
education institutes, corporations, and state and local public safety agencies, the award-winning portfolio of Rave Alert™, Rave 911 Suite™ including Smart911®, Rave Panic Button™,
Rave Guardian™, Rave Eyewitness™, and Rave Prepare™ protects millions. Rave Mobile Safety is headquartered in Framingham, MA. For more information, please visit
https://www.ravemobilesafety.com.
Positioned as a Leader in Gartner’s BCMP Software Magic Quadrant, RecoveryPlanner has been providing its all-in-one, web-based software and expert consultancy services to
organizations of all sizes and industries. Our proven methodology is based on and meets all pertinent frameworks and regulations. Learn more at www.recoveryplanner.com.
Workplace Recovery by Regus gives you preferential access to over 3000 workspace locations in more than 120 countries worldwide. With over 90,000 workplace recovery seats
available across our network, we can help you get back to work faster if you can’t use your own ofces due to power outages, hurricanes, res, oods, IT failures, social distancing
requirements and more. We offer solutions for organizations of all sizes, including anytime access to fully serviced turnkey ofces.
ServiceNow (NYSE: NOW) is the fastest-growing enterprise cloud software company in the world above $1 billion. Founded in 2004 with the goal of making work easier for people,
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workows that create great experiences and unlock productivity
to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500. For more information, visit servicenow.com.
Sungard Availability Services (Sungard AS) is a leading provider of cloud connected infrastructure solutions serving enterprise customers from 75 hardened data centers and workplace
recovery facilities in nine countries. Sungard AS has a 40-year track record of delivering resilient and highly available hybrid IT solutions. Backed by high performance networks,
Sungard AS modernizes customers’ end-to-end IT across connected infrastructure, cloud, recovery and workplace solutions. Working with customers to understand their business
objectives, Sungard AS identies gaps in customers’ current environments and tailors a solution to achieve their desired business outcomes. For more information visit Sungard AS at
www.sungardas.com or call 1.888.537.6519.
Silver Sponsors
DRJ Spring 2021: A Virtual Experience - Registration Guide |
Page 5 of 42
Agility Recovery is a leading provider of business continuity and recovery solutions, helping to recover our customers’ businesses following any interruption. We provide simple to implement
solutions that ensure access to temporary power, fully furnished mobile ofces and local brick and mortar ofce space, communications equipment and computer systems, as well as planning
and testing resources. Since 1989, Agility has rescued thousands of organizations with an unparalleled success rate, through business interruptions large and small.
RSA helps leading organizations transform the efciency of their continuity and recovery teams, address the most critical areas of the business quickly, and partner across the business to
achieve their resiliency goals. RSA Archer® Business Resiliency provides an automated approach to enable your organization to respond swiftly in crisis situations
and protect ongoing operations. For more information about RSA’s products and services, visit www.rsa.com.
BC Management is the premier stafng agency for business continuity, disaster recovery, security, crisis and risk management professionals. Our database is composed of over 60,000
candidates in over 90 countries. We can assist with all your stafng needs from contract, contract-to-hire to direct-hire. With over 16 years of worldwide expertise, our experienced team also
conducts extensive research including an annual business continuity compensation report and program management benchmarking (budgeting, stafng, maturity, organizational reporting,
etc).
Continuity Innovations is a cutting-edge full service business continuity rm that specializes in business continuity software and award winning consulting services. ContinuityPRO is a leading
business continuity software tool that is used to develop and maintain business continuity and disaster recovery plans. This web-based business continuity software allows organizations to
have all of their recovery information located in one easy to use tool. ContinuityPRO offers unlimited users and allows you to manage your business continuity program by performing risk
assessments, business impact analysis, develop unlimited plans, and manage incidents all within one toolset. We offer professional business continuity consulting services, including Business
Impact Analysis, Risk Assessment, Recovery Strategy Development, Incident and Crisis Management, Disaster Recovery, and Continuity
of Operations (COOP). Our experience in planning ranges from nancial services, manufacturing, education, healthcare, government, and more.
The Converge Enterprise Cloud teams across all Converge Technology Solutions companies work seamlessly together to develop, implement, host and manage data availability and disaster
recovery solutions for all platforms. Based on our customer focused service delivery track record, vast engineering resources, and access to over 100 million dollars in mainstream system
hardware, the Converge Enterprise Cloud delivers cost-effective resiliency solutions to customers all across North America. Additionally, the Enterprise Cloud practice provides the full breath
of DRaaS, BUaaS, and Hardware Quick-Ship Solutions, together with our expert Business Continuity Consulting portfolio of services.
ICOR is the global leader in organizational resilience. We educate. We credential. We lead. Learn what it takes to be a leader in Organizational Resilience. Become an ICOR certied
Organizational Resilience Manager, Professional, or Executive. Choose the certication path that’s right for you - competency-based or discipline-based. ICOR provides education to individuals on
how to build more resilient organizations and communities. ICOR credentials individuals with the competence to lead and manage risk throughout the organization. We are an international nonprot
501c3 education and credentialing organization created to bring together the many silos, industries, and separate bodies of knowledge that individually support resilience into one profession
entitled, “Organizational Resilience.” We participate globally in learning how individuals, organizations, and communities can become more resilient.
Innite Blue provides a comprehensive low-code development platform and enterprise applications for the BC/DR industry. BC in the Cloud, Innite Blue’s agship application, is
part of a suite of applications that provides automated Software as a Service (SaaS) tools and professional services for building and maintaining an effective business continuity
and disaster recovery program. With the ability to create new business continuity applications and easy to implement add-ons, Innite Blue allows companies to streamline their
risk management programs and stay resilient no matter what.
Juvare is a worldwide leader in crisis/emergency management and response technology. Over 600 emergency management agencies, 50 Federal agencies, 4000 hospitals and public
health departments, as well as top-tier higher education institutions and Fortune 500 companies rely on Juvare solutions every day to manage all aspects of both planned and unplanned
critical incidents including: natural disasters, man-made emergencies, acts of terror, pandemics like COVID-19, and more. Offering solutions from the industry standard WebEOC® to the
revolutionary Juvare Exchange®, Juvare solutions empower corporations, healthcare facilities, academic institutions, government agencies, and volunteer organizations to leverage real-time
data to collaborate and manage incidents faster and more efciently, protecting people, property, and brands. For more information, visit
www.juvare.com.
Moving from IT based disaster recovery to business continuity or COOP? KETCHConsulting helps with strategies and implementation. We understand the BCP/COOP people issues. We’re
teleworking experts. Executive education and buy-in are KETCHConsulting strengths (improving BCP ROI’s). Our approach to BIA’s, and risk analysis leads the industry. We’re the most
knowledgeable experts in Alternate/Hot Sites selection. We develop dozens of alternate recovery strategies for clients; and guarantee contract savings.
We execute tabletop exercises, gap analysis and plan audits. We assist in HIPAA, PSPREP, BS25999, and DHS compliance. We have many private sector references, but we’re also leading
state, local, and federal COOP consultants. We’re recognized as workplace violence experts. KETCHConsultants are industry leading speakers, educators and authors. We’ve spoken/
exhibited at every DRJ conference, among others. We’re all certied (CBCP/FBCI), senior, and experienced (averaging 25 years in IT/15 years in BCP). We can
help with budget challenges!
KingsBridge develops software, provides consulting and supports your business to create disaster recovery and business continuity plans. Customers include insurance, communication,
transportation and banking institutions across N. America and the Caribbean. www.kingsbridgebcp.com.
Critical printed and mailed documents are vital to the success of your organization. In the event of a business disruption, Mail-Gard has the solution to produce those documents, to ensure
your message reaches your customers on time, every time. For more than 21 years, Mail-Gard has been providing Critical Communications Recovery Solutions to Fortune 1000, state and
federal customers across the country. Mail-Gard maintains the security and quality standards that your business requires and with our experienced staff and a 100% recovery success rate,
we can build a continuity and recovery solution that will meet your unique requirements. Please stop by our booth to learn how we can develop a plan that ensures your critical document
production and protects your bottom line, your reputation…your company.
Founded in 2005, Ripcord is a consulting rm specializing in Crisis Management, Disaster Recovery, Business Continuity, and IT Security. We believe that recovery needs to be a heads-up
activity and not a heads-down activity. So when a crisis, cyber-breach or business disruption occurs, your organization has the plans in place and, more importantly, your people have the
muscle memory to execute those plans.
Satcom Direct (SD) and its afliated divisions offer a complete suite of products and services for your Business Continuity and Disaster Recovery needs. SD provides reliable enterprise data
solutions based on VMware, Veeam, and Nimble Storage. Additionally, SD’s Land and Mobile Division offers hand held satellite phones, large scale Cobham Explorer antennas, High-speed
data over satellite, and PTT with worldwide coverage. SD has the connections needed to maintain voice and data communications during any kind of disaster, natural or manmade. Utilizing
company owned Data Centers, teleports, and global ofces, SD provides world-class data and voice global satellite connectivity for customers in the government, military and commercial
sectors.
SAI Global helps risk and compliance professionals proactively manage risk to create trust and achieve business excellence, growth and sustainability for their organizations. SAI360, our
world-leading Risk platform, is the most complete integrated approach to risk management on the market including compliance management, enterprise & operational risk management, EHS
& operational excellence, ethics & compliance learning and digital risk & business continuity use cases. Combining market-leading software capabilities, learning content and controls, SAI360
provides a line of sight to navigate risk and compliance management by addressing it from every perspective. SAI Global is headquartered
in Chicago, U.S., and operates across Europe, the Middle East, Africa, the Americas, Asia and the Pacic. Discover more at www.saiglobal.com/risk or follow us on LinkedIn.
Veoci is an integrated platform for crisis response, disaster recovery, business continuity, and daily operations, offering tools to help your organization design, exercise, activate, and review
plans and actions securely. Veoci is equipped with communication, task assignment, record keeping, and many more tools designed to adapt to any organization. Veoci does not just house
your plans, BIAs and HVAs - it operationalizes them and launches them at the click of a button with task assignments, notications, resource tracking and much more. Veoci allows you to
easily maintain and keep all plans and HVAs for each site up to date with after-action reports you can easily tie back to your vulnerability assessments. Veoci is completely adaptable to your
organization’s structure with no software to install, no training or IT experience required, and no module costs. Veoci has been named to the 2019 Gartner Magic Quadrant as Leaders in
Business Continuity Management Program solutions.
Resilience and Business Continuity planning and consulting services tailored to t your industry; utilizing proven, scalable and sustainable solutions. We are always available as partners and
guides when you have a question or need some additional support. Our goal is to minimize the stress of continuity planning and optimize resilience. Learn more at www.virtual-corp.net.
Bronze Sponsors
DRJ Spring 2021: A Virtual Experience - Registration Guide |
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VIRTUAL AGENDA
DAY 1
Monday, March 29, 2021
10:00a – 10:45a EST
WORKSHOPS TRACK 1 - SESSION 1
Regina
Phelps
EMS
Solutions
Inc.
Are You Ready for a Massive Ransomware Attack at Your Organization? You Need a Cyber Exercise to
Find Out!
Ransomware is likely one of the greatest cyber threats of our lifetime. Have you had a ransomware attack yet? If not, consider
yourself lucky! Many major organizations have had systems locked up for weeks and months and have paid out large amounts of
money. With many working at home, this threat is even more signicant. Experts all agree on one thing…it is simply a matter of when
and not if it will happen.
Few companies have serious plans for how they will respond to the impact of a ransomware attack – and even fewer stress test
those plans. How can you prepare for the impact of a ransomware attack? Conduct a cyber exercise! Such exercises force real-time
situation analysis and decision-making and clearly demonstrate what you need in place in order to cope with the loss of technology.
Attend this session and learn how to go about developing a realistic cyber exercise that will challenge the Executives, Crisis Management
Team, the technology staff and the business units.
Topics Covered:
• What a cyber exercise is – and what it isn’t
• Ransomware design principles
• What happens in a ransomware attack?
• Eight critical elements that make a cyber exercise work
Regina Phelps is an internationally recognized thought leader in the eld of emergency management, pandemic and contingency planning. Since 1982,
she has provided consultation, training and speaking services to clients on ve continents.
WORKSHOPS TRACK 1 - SESSION 2
Phil Lambert
Ripcord
Solutions
The Extraordinary Practitioner
Every organization requires practitioners to be property trained, and sufciently motivated to execute the planning process and to
promote the value to day-to-day operations.
Researching information on BC strategy is relatively easy. Yet, a plethora of BC books and recommendations has created a
complex and contradictory array of choices for those who are desperate to do a great job. Conventional standards and legacy strategies
worked well in the business world of yesterday, yet no one is telling you what it takes to be successful has changed. With the virus
behind us, the world demands that we develop new skills, competencies and traits that will produce the results we want and are needed.
The DRJ Academy’s BC Primer course is all about providing a modern-day framework for those planners who are just starting out and for those whose
activities are not producing the best results. We’ll show you how to make small shifts in activities that will make a seismic difference in your results.
The DRJ Academy BC Primer course is a turnkey Business Continuity basics course as it should be agile, smart, systematic, practical,
and functional. The DRJ Academy BC Primer course represents a breakthrough in the design, approach, and delivery of a BC Program. The
methodology of planning is like no other in the world. Simplicity at its neness.
DRJ Academy has partnered with Ripcord Academy in the design, development and publishing of this course. Ripcord is the industry leader in
providing eLearning training to the continuity industry.
Phil Lambert is a visionary, game changer, and challenges outdated program strategies that no longer produce the outcomes we set out to achieve. Phil
is an expert in the contingency planning eld with over 25 years of experience. He has proven success in the design, development, and implementation
of an enterprise wide continuity program based on an organization’s risk appetite, aligned with their culture, and produces the outcomes senior leaders
ask for.
DRJ Spring 2021: A Virtual Experience - Registration Guide |
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DAY 1
Monday, March 29, 2021
WORKSHOPS TRACK 1 - SESSION 3
Brian
Zawada
Castellan
Solutions
Michael
Bratton
Castellan
Solutions
Start to Implement BCOS Next Week
Every business continuity program struggles at some point with lack of focus and a lack of engagement. These challenges exist for
both robust, mature programs, as well as for programs in their rst year of implementation. To help solve for focus and engagement
issues, Castellan developed the Business Continuity Operating System (BCOS) – our proven process for driving business continuity
and operational resilience success.
BCOS focuses on strengthening the seven core elements that differentiate a high-performing program from an under-performing one.
Leveraging this framework enables business continuity leaders to answer “yes!” to the following statements:
1. I am empowered to make my organization operationally resilient
2. I have the resources needed to protect the organization aligned to management’s expectations
3. I am challenged to grow personally and mature the program
4. I enjoy my work
Attend this workshop to learn about the BCOS, why it’s essential to your personal and professional success, and the core tools used
to achieve focus and engagement. During this workshop, we will work through three essential tools so you can start implementing the
BCOS next week when you return to the ofce.
Brian Zawada is the Chief Operating Ofcer for Castellan Solutions, the largest, global provider of business continuity consulting, software,
managed services, and stafng. Brian has more than 25 years of experience managing and building world-class, global business continuity
programs that help organizations achieve and sustain the right level of resilience.
Michael Bratton is the Business Continuity Consulting Practice Leader for Castellan Solutions, the largest, global provider of business continuity
consulting, software, managed services, and stafng.
WORKSHOPS TRACK 1 - SESSION 4
Dr. Steven
B. Goldman
MIT
Sandra
Galletti
Tidona
Comunicazione
(Italy) / MIT
Successful Drills and Exercises: Here’s How!
The DRJ attendee favorite and our longest running workshop! Successful business resilience and disaster recovery takes more than
a plan: it requires realistic testing and validation. This workshop is where you learn how! Do your exercises provide as close- to-real
situations as possible? Are your response teams challenged properly? What do others do? How can you improve? During this hands-on
workshop, you will learn how to develop and conduct your successful drill/exercise. Students will master:
• Steve’s Exercise Planning Checklist
• The company politics of drills and exercises
• Why drills/exercises are important
• Types of drills/exercises
• Elements of a successful exercise
• Scope, objectives, and extent of play
• 101 scenario ideas you can use
• Making it real
• Effectively conduct and critique PLUS keep your job!
• Leveraging an exercise for future gain
• SPECIAL! COVID-19 lessons learned for drills/exercises
• SPECIAL SPECIAL! Conduct a successful multi-layer exercise using Zoom!
With their lively styles and real-life examples, Dr. Goldman and Ms. Galletti will lead the class through interactive discussions of successful
exercise development and conduct. Don’t miss it!
Dr. Steven B. Goldman is an internationally recognized expert and consultant in Business Resiliency, Crisis Management, Risk/Crisis Communications,
Pandemic Preparation/Response, and Crisis Leadership. He has over 35 years’ experience in the various aspects of these disciplines, including program
management, plan development, training at all levels, all types of drills and exercises, and response strategies. His background is comprehensive
yet unique in that he has been a professional engineer, corporate spokesperson, manager of media relations, business continuity planner, crisis
responder, consultant, and a Fortune 500 Company’s Global Business Continuity Program Manager. Steve has published many articles and conducts
several seminars annually on the various aspects of Business Continuity, Crisis Management, Pandemic Response, Crisis Leadership, and Crisis
Communications.
Sandra Galletti is the Head of Operations at Tidona Comunicazione in Milan, Italy. She is responsible for Continuing Legal Education Programs for
banks and nancial institutions operating in Italy. Since 2009 she has been responsible for the “Banking Law Forum” held annually at the Italian Stock
Exchange in Milan, attended by Italy’s top banking executives and CEOs. She has coordinated several live virtual events in the banking and nancial
industry as well as in Crisis Management and Business Continuity. She is also Assistant Director of Crisis Management Courses, Professional Education
Department, MIT.
DRJ Spring 2021: A Virtual Experience - Registration Guide |
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DAY 1
Monday, March 29, 2021
10:45a – 11:45a EST
GENERAL SESSION 1
Shola
Richards
Shola
Richards,
Inc.
The Courage To Go Together - Three Questions to Change How You Work, Live and Lead
In Shola’s agship keynote, the Go Together™ strategy presented provides the audience with actionable strategies to transform their
work culture, amplify team civility, and inspire themselves and others to consistently bring their best to their work.
This keynote is ideal for individual contributors, leaders, and teams who are:
• Dealing with the constant appearance of toxic work behaviors (e.g., gossip, incivility, and bullying) that are getting in the way of
healthy workplace culture and optimal business results.
• Struggling to keep themselves engaged, energized, and positive when managing the nonstop challenges and complexities of the
workplace.
• Feeling as if they do not have the inuence, professional title, or education to make meaningful change in their organization.
The audience will leave with:
• The three key questions that they need to ask themselves to increase the likelihood of civil, engaged, and productive work culture.
• The answers to the most common objections to beginning the important (and challenging) work of positively transforming their work culture.
• The self-awareness to become mindful of how their words, actions, and behaviors affect others.
Shola Richards is a dynamic keynote speaker, the best-selling author of Making Work Work, the author of the newly-released book—Go Together,
he’s an in-demand workplace civility expert, and he is a positivity writer with a passionate worldwide following.
As a speaker, Shola has shared his transformative message with leading healthcare organizations, top universities, Silicon Valley, the motion
picture industry, the TEDx stage, and in his greatest honor to date, as a keynote speaker for the Department of Homeland Security three days before
the 15th Anniversary of 9/11, under the Obama Administration.
12:45p – 1:45p EST
BREAKOUT TRACK 1 – SESSION 1
Jerome
Wendt
DCIG, LLC.
How Adopting Microsoft Ofce 365 Online Will Force Organizations to Change Their DR Strategies
The rising adoption of cloud technologies coupled with more individuals working remotely and from home has given rise to organizations
adopting cloud-based, SaaS applications. Microsoft Ofce 365 represents one of the primary cloud-based SaaS applications that
organizations of all sizes adopt.
As organizations move toward hosting their email, calendar, le sharing, and chat sessions with providers such as Microsoft, they still
retain responsibility for protecting and recovering data they store in Ofce 365. In this presentation, Mr. Wendt will cover the following:
1. The shared responsibility model under which these providers operate.
2. The data availability and protection services included with Microsoft Ofce 365.
3. Where Microsoft’s services end and your data protection and recovery responsibilities begin
4. The “Aha!” moment every organization must experience to choose the best data protection solution for Microsoft Ofce 365
5. The features that data protection solutions should offer to meet the new backup and recovery demands of Microsoft Ofce 365
Session attendees will leave with a solid grasp of how to best protect data stored in Microsoft Ofce 365 and which data protection features to
prioritize when evaluating available solutions.
Jerome Wendt currently serves as the President and Founder of DCIG, LLC, which he founded in 2007. Mr. Wendt is recognized as one of the
foremost technology analysts in the enterprise data protection industry regularly publishing articles on DRJ.com.
11:45a – 12:00p EST
15 MINUTE DEMONSTRATION
(GOLD SPONSOR)
Fusion
- Zach Norman and Jonathan Hartmann
DRJ Spring 2021: A Virtual Experience - Registration Guide |
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DAY 1
Monday, March 29, 2021
BREAKOUT TRACK 1 – SESSION 2
Ron Kamps
Mutual of
Enumclaw
Developing a New Business Continuity Program - What My Program Looked Like One Year Later
Ron is currently the Business Resilience Manager at Mutual of Enumclaw Insurance. Due to mergers and acquisitions he has had
the unique opportunity to work for six organizations within the following industries: Telecom, Airlines, Banking and Insurance. Each
organization tasked him with either creating, expanding, or maturing their Business Continuity Program. Through these experiences Ron
discovered that each organization, regardless of industry, all shared common elements to a successful Business Continuity program.
Ron will share his roadmap, quarter by quarter, of key activities, deliverables, approach techniques, as well as lessons, tips and actual
documents for a successful program.
Ron Kamps received his CBCP in 2002 and has since developed, redesigned, implemented, managed and matured business continuity
programs at six companies including three Fortune 500. Ron is currently the Business Resilience Manager at Mutual of Enumclaw.
BREAKOUT TRACK 1 – SESSION 3
James
Green
DRJ EAB
Member
Is Our Profession at a Crossroads?
2020 proved to be an unforgettable year, not only in the world, but in our profession of business continuity. We have had the spotlight
on us like never before. A global pandemic, civil unrest, ransomware and natural disasters tested organizations like never before.
Our relevance and the importance of business continuity should be without question. Yet many companies have seen turnover and
downsizing in their business continuity teams. How is that possible in an era of risk uncertainty? Has business continuity just become a
“check the box” type function in many organizations? How can we better align with management and show true ROI for what we do? In
this session we will use lessons learned from 2020 to help springboard our profession into its next required phase to remain an integral
part of any organization.
We will discuss:
1. Should we have seen COVID-19 coming or was it a “Black Swan event?”
2. Why did so many organizations with strong business continuity frameworks and programs struggle with their response to COVID-19?
3. How do we as business continuity professionals prepare the next bump in the night?
James Green has worked on risk events that have occurred all over the globe. In 2020 he was named the BCI’s Consultant of the Americas,
becoming the rst person to be honored with this award twice.
BREAKOUT TRACK 1 – SESSION 4
Tracy Hall
Wolf &
Company,
P.C.
Designing an Effective BCP Testing Program
In our work, we nd that there is often confusion as to how to develop a multi-year BCP testing program. Financial institutions are
overwhelmed with putting a program in place. Using your Business Impact Analysis can dene what the testing program should be
without adding unnecessary complexity and negatively impacting efciency. Attendees of this presentation will learn:
• How to use your BIA to inform your multi-year BCP testing plan
• What components should be included and what could be left out
• Where to start to get the most effective and manageable program
• How to satisfy requirements for incorporating Risk Assessment results into your test plan
Tracy Hall is a IT Assurance Senior Manager. As one of the leading BCP experts in the country, with over 20 years of experience. Her expertise
includes: audit & assessment, business impact analysis, plan development & maintenance, training & awareness.
BREAKOUT TRACK 1 – SESSION 5
Anya
Fleischer
Chime
Financial
Cultural Inuences and Decision Making in a Crisis
Like values, a culture’s social norms provide a foundation for understanding the underlying assumptions that guide people’s
behaviors, feelings, and interpretations of events. Crises and unforeseen incidents serve as perfect case studies that showcase how
decisions are made. They also provide opportunity to practice decision making. Resiliency professionals can help with guiding the team
to nd the appropriate decision owner, mapping key stakeholders in the business and following a structured process to assist leaders
in moving through the decision-making process. In this session, we will cover tangible ways to create pathways and empower teams to
work together to dene the decision, identify inuencers and help avoid knee-jerk reactions that may lead to poor outcomes.
Anya Fleischer is a Sr. Associate, ERM/BC/DR at Chime Financial. In partnership with key stakeholders, she strives to create resilient
ecosystems and foster effective cross-functional solutions to address risks in matrixed corporate environments.
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DAY 1
Monday, March 29, 2021
2:00p – 3:00p EST
PANEL DISCUSSIONS (join 1 of 4 sessions)
John Liuzzi
Southern
Glazer’s
Wine and
Spirits
David
Halford
Fusion Risk
Management
Donna
Nielsen
Gemstone
Consulting
Margaret
Millett
DRJ EAB
Member
1 - Managing Third-Party Risk/Supply Chain
A supply chain can be dened as a complex ecosystem of people, processes, technologies, and resources that are
involved in creating and delivering a product or service from a supplier to a customer. In today’s world, the frequent and
seemingly endless occurrences of natural and man-made disasters have compelled organizations to adopt a more rigorous
and proactive approach to risk management and Business Continuity planning in order to protect their supply chains.
Participants in this panel discussion will learn how to identify, assess, and control the risks of their supply chains. In addition,
panelists will share their insights and practical suggestions on how to drive the innovation that is needed to build a resilient
supply chain that will achieve world-class results.
John Liuzzi has over 25 years of Business Continuity experience. He is an experienced company President, C-Level
executive, and three term Congressional appointee. He is currently the Director of Business Continuity for Southern Glazer’s
Wine and Spirits.
David Halford is Vice President, Business Continuity Management & IT Risk Solutions at Fusion Risk Management.
David has over 25 years experience providing industry and practical solution leadership developing and supporting robust
Operational Resilience programs.
Donna Nielsen has over 25 years business operations consulting, continuity planning, disaster recovery and enterprise
resilience experience, domestically and internationally.
She holds CBCI Certicate Business Continuity Institute. PMI PMP Project Management Professional , MA, Business Continuity, Northeastern
Univ, and (ISC)2 CISSP Cert Information System Security.
Margaret Millett has been actively involved in the business continuity eld since 1993 and worked for nancial services companies in Boston,
Massachusetts and Dublin, Ireland. She spent six years working for eBay in California. She worked for MetLife, Inc. in Cary, North Carolina for seven
years managing the Global Resiliency Program in 45 countries. Margaret has held board levels positions with business continuity organizations,
written publications and spoken at business continuity management conferences in North America, Europe, Asia and the Middle East..
12:45p – 1:45p EST
VIRTUAL TRADE SHOW
BREAKOUT TRACK 1 – SESSION 6
Jennifer
Sand
Everbridge
Hindsight is 2020: Lessons Learned about Operational Resiliency in the face of Critical Events
Throughout 2020, the COVID-19 pandemic, civil unrest, record-breaking natural disasters, and extreme weather events challenged
the resiliency of organizations around the globe.
2021 is not slowing down.
Join Jennifer Sand, VP of Product Management at Everbridge, as she takes us through insights that help us all prepare for the
unthinkable – and how those insights are also directly applicable to mitigating risk when faced with critical events in our daily operations.
Jennifer Sand leads Everbridge’s Critical Event Management product strategy. She has over 15 years of experience dening and delivering large scale
SaaS products. In her last role, Jennifer was the VP of Product Management at CloudLock, which was acquired by Cisco in August 2016. Prior to that,
Jennifer held a number of positions across both product management and engineering, with a focus on solving high impact problems for mid-market and
enterprise customers through cloud-based solutions.
1:45p – 2:00p EST
15 MINUTE DEMONSTRATION
(SILVER SPONSOR - 2 sessions)
ServiceNow
- Aaron Callaway and Chris Hamrick
Sungard Availability Services - Michi Schniebel and Brian Fawcett
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DAY 1
Monday, March 29, 2021
Tracey Rice
Fusion Risk
Management
Sue Brown
Guggenheim
Partners
Josh
Mitchell
State Farm
John
Jackson
Retired Risk
and Crisis
Management
Executive
Mitchell
Born
Best Buy
2 - Mentor/Mentee Goal Setting Boot Camp
You’ve nally done it. You went to the DRJ site and lled out the information to be a mentor or a mentee and you clicked
the submit button. Wow, now what?? Or, you’ve not yet hit that button and you want to better understand what you need to
do. Learn from two active and seasoned mentors and mentees, the key elements that will help you as a mentor or mentee to
be successful in this or any mentor program. The mentoring teams believe one of the most important aspects to a successful
mentor/mentee relationship, is thoughtful goal setting and creating a roadmap to achieve those goals.
This will be an interactive session with the use of Menti software, where you have the opportunity to interact with the
panelists and to voice your thoughts and opinions as they lead us through such subjects as Creating Effective Goals, Goal
Setting, Best Practices and building a Program Road Map to success.
With more than twenty years of experience in business continuity, Tracey Rice is an accomplished industry leader and a
passionate evangelist, who builds relationships with BCM leaders in enterprise organizations across the globe.
Sue Brown is the Vice President at Guggenheim Partners. Her approach to align the BCP program with the
organizations mission have not only enhanced the BCP program, but brought value add for the development of other
controls outside of the BCP program.
Josh Mitchell joined State Farm Insurance Companies in 2010 after serving as an Emergency Medical Technician for 10
years. Josh joined the Enterprise Business Continuity Team in 2015 as a business analyst after having various other roles
within the company including Enterprise Incident Response and working with the Crisis Management Team.
Mitchell Born is a Business Continuity Analyst who’s brief time in the industry has given him the opportunity to work
within the areas of Business Continuity, Vendor Risk Management, Facility Risk Management, and Crisis Operations.
Mitchell started in Business Resiliency in 2018 bringing with him over 20 years of Retail experience in the areas of
Customer Relations, Commercial Sales, Supply Chain, and Merchandising. Prior to being a mentee in the DRJ Mentorship
Program Mitchell had been involved in youth mentoring Middle School and High School students as a mentor.
John Jackson founded Chi/Cor’s Disaster Recovery practice in 1980, launching the industry’s rst BC / DR software product, TRPS. In 1984,
John joined Comdisco, leading their recovery center and consulting businesses during his 18 years. While at Comdisco, John lived in London and
ran their European Disaster Recovery business and also spent several years creating Disaster Recovery Hot Sites in Japan, Singapore, Malaysia
and Australia.
Matthew
Butkovic
Carnegie
Mellon
University
John Beattie
Sungard AS
Robert Gifn
Castellan
Solutions
Robert
Capps
NuData
Security
Eric
Johnson
IBM
3 - Cyber Resiliency: Ensuring Your Organization Isn’t the Next Headline
Maintaining cyber resiliency is a difcult proposition without a world-wide pandemic. Learn how to avoid ransomware and
protect your vital data with so many employees working from home. Managing third-party vendors and other cybersecurity
risks has only become more difcult in the midst of a global health crisis.
Matthew Butkovic if the Technical Director – Cyber Risk and Resilience Assurance in the CERT Division of the Software
Engineering Institute (SEI) at Carnegie Mellon University (CMU).
As a Principal Consultant at Sungard AS, John Beattie works with companies to reduce organizational risk by establishing
new BC and DR programs or transforming existing ones to improve effectiveness and address cyber-compromised data
recovery.
Robert Gifn (CBCP, CISA) is the Chief Technology Ofcer at Castellan Solutions. Rob previously co-founded Avalution
Consulting. Over his career, Rob has been involved in business continuity consulting at all levels. This includes consulting
for hundreds of clients, building multiple continuity and information security tools, and participating in a wide range of
industry groups and forums, such as the Disaster Recovery Journal Editorial Advisory Board.
Robert Capps is NuData Security’s Vice President of Marketplace Innovation. He is an industry-recognized technologist,
thought leader, and advisor with over twenty-ve years of experience in retail, payments, nancial services, and cybercrime
investigation and prosecution. Robert brings his industry insight and vision to drive market-leading products and services
for NuData Security, and is the public spokesperson for the organization. He is passionate about bringing safety to the
digital world in the shape of cutting-edge technologies, so companies and end users don’t have to worry about risks from
cybercrime.
Eric Johnson has over forty years of IT industry experience with a focus on the following: Solving business challenges
through solutions and services, Data center infrastructure operations management and support, Systems integration,
Service delivery, Disaster recovery (SME), Business resiliency (SME), Business continuity (SME), Cyber incident recovery
(SME), Six Sigma Black Belt, CBCP.
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DAY 1
Monday, March 29, 2021
4:00p – 4:15p EST
NETWORK BREAK
Grab a cup of coffee and join one of our Discussion Forums
3:00p – 4:00p EST
GENERAL SESSION 2
Mike
Campbell
Fusion Risk
Management
Delroy Ross
Cigna
Model Your Business – Not the Crisis!
Operational resilience, dened as the ability to prevent, respond to, recover and learn from operational disruptions, has become
the top priority for rms across industries. Having experienced the struggles of pivoting mid-pandemic without complete, reliable data,
executives worldwide share a renewed focus on their organization’s resilience measures to improve their agility in decision-making.
While achieving operational resilience is a complex journey, it depends on business continuity as its cornerstone. As risk and
resilience leaders, the COVID-19 pandemic offers us a chance to revolutionize how we manage business operations, inform executive
decision-making, and enable teams to navigate the frontier of change. To do so, organizations require a robust operational resilience
program, built of an integrated range of activities connected to governance, risk management, and compliance.
This keynote led by Fusion Risk Management CEO, Mike Campbell and Delroy A. Ross, MBA, CBCP, CISA Global Business
Continuity Ofcer at CIGNA, discusses the operational resilience journey that rms are facing and outlines what it takes to move from
the current state of planning to the north star of coordinating a true resilience strategy.
Michael Campbell brings more than 35 years of software development and technology experience to Fusion. His exceptional
executive management background includes several executive leadership roles and board membership positions, as he spent the
beginning of his professional career co-founding and developing several successful start-ups. With a unique global perspective and strategic
insights, Michael’s vision is to lead the company for growth and scale.
Delroy Ross is the Global Business Continuity Ofcer and Enterprise Crisis Lead for Cigna, with responsibility to ensure over 70,000 employees
in 30+ countries can continue operations without disruptions. With 8+ years of experience in the space, Delroy and team try to cultivate ideas
from other companies and research to continuously improve the program for Cigna. Recent initiatives include revamping the Governance around
Business Continuity Management, integration of multiple methodologies via merger & acquisitions, and currently remodeling the corporate Business
Impact Analysis to minimize the subjectivity. Delroy leads a diverse multifaceted team committed to continuous improvement.
Brian
Zawada
Castellan
Solutions
Jennifer
Sand
Everbridge
David
Fortino
Pratt &
Whitney
Shane
Mathew
Virtual Corp
4 - Resiliency in a Post-COVID World – The Next Evolution of our Profession
How can your company prepare for its reopening or employees’ return to work? Each business is facing a truly unique
situation and has distinct needs and preferences when it comes to resuming operations. Experienced healthcare professionals
will share critical information on their involvement in pandemic planning. From practical and insightful information to lessons
learned, these panelists will show attendees how to grow and adapt to new working hours, virtual meetings, working from
home while effectively balancing leadership roles and family responsibilities, and more. You will leave this interactive session
feeling emotional yet inspired from the rst-hand stories lled with determination, empathy, compassion, fear, and joy.
Brian Zawada is the Chief Operating Ofcer for Castellan Solutions, the largest, global provider of business continuity
consulting, software, managed services, and stafng. Brian has more than 25 years of experience managing and building
world-class, global business continuity programs that help organizations achieve and sustain the right level of resilience.
Jennifer Sand leads Everbridge’s Critical Event Management product strategy. She has over 15 years of experience
dening and delivering large scale SaaS products. In her last role, Jennifer was the VP of Product Management
at CloudLock, which was acquired by Cisco in August 2016. Prior to that, Jennifer held a number of positions across
both product management and engineering, with a focus on solving high impact problems for mid-market and enterprise
customers through cloud-based solutions.
David Fortino serves as Head of Global Crisis Management for Pratt & Whitney, a Raytheon Technologies Company (NYSE:RTX). Pratt & Whitney
is a $20-billion-dollar, world leading company in the design, manufacturing, and service of aircraft engines and auxiliary power units.
Shane serves as the leader of all professional services at Virtual Corporation. In this role, Shane oversees the consulting and software
implementation services for the organization. Prior to joining the team, Shane served in various leadership roles within business continuity and
emergency management in both healthcare and governmental organizations. Most recently, Shane was responsible for the creation of organizational
resilience efforts within the retail pharmacy division of DaVita, a Fortune 200 renal services and healthcare company. Shane started his career in
public health and led a team charged with developing bioterrorism response and mass prophylaxis plans for the CDC and local government.
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DAY 1
Monday, March 29, 2021
BREAKOUT TRACK 2 – SESSION 1
Cliff Thomas
Colorado
State
University
Risk and Decision-Making for the BC/DR Professional
Arguably, decision-making might be the single most important element of business continuity and disaster recovery programs. The
decisions we make before, during, or after a disruption can mean the difference between limited impacts and grave consequences. In
the world of BC and DR, decisions take many forms: which risks to mitigate, how to mitigate them, how and when to respond during
uncertain situations, how to prioritize recovery activities, who is responsible for what…and the list goes on. As the era of “big data”
emerges, we might be tempted to assume that more data will yield better decisions, but that assumption greatly over-simplies things.
The truth is that decision-making during times of risk and uncertainty tends to be a mishmash of many factors—some logical and some
seemingly irrational. Using scientic evidence, real-world examples, and real-time demonstrations, this session will describe the nature of
risk and decision-making, and some of its unexpected inuences. Attendees will gain an understanding of how risky decisions are actually made, the
importance of thinking about “how” to make a decision, and how to avoid common decision-making pitfalls.
Cliff Thomas, Ph.D., MBCP, MBCI is an adjunct professor at Colorado State University and the University of Denver. Cliff’s 20+ years of BC and crisis
management experience includes corporate program management and international consulting.
BREAKOUT TRACK 2 – SESSION 2
Regina
Phelps
EMS
Solutions
Inc.
Megan
Murphy
OSFI
Incident Command System - Best Practices in Crisis Management
How does your company manage a crisis? What process do you use to streamline communication between multiple locations, promote
effective and efcient decision-making and respond quickly in a fast-moving emergency? Global organizations are increasingly embracing
the system that has helped transform the public sector – the Incident Command System.
The Incident Command System (ICS) was developed in the mid-70’s for emergency responders and has been used in the private sector
for the past twenty years. It is a comprehensive methodology built on eight hallmarks that help to streamline span of control and decision-
making. Why use it? Simply put, it works!
This general session will give an overview of ICS, and detail how companies have effectively implemented it throughout their
organization. OSFI’s experience in developing and using ICS across its ofces helped protect critical functions of a nancial regulator
throughout uncertain times. In March 2020, during COVID-19, OSFI used ICS to move all of its employees to successfully work remotely,
moving from 4 physical ofces (Ottawa, Toronto, Montreal and Vancouver) to over 800 remote ofces in one weekend.
Regina Phelps and Megan Murphy will demonstrate how ICS can solve the problem of departmental silos and program fragmentation
that often occurs in any organization and streamline communication and decision making.
Regina Phelps is an internationally recognized thought leader in the eld of emergency management, pandemic and contingency
planning. Since 1982, she has provided consultation, training and speaking services to clients on ve continents.
Megan Murphy is currently Manager of Security of Operations at Ofce of the Superintendent of Financial Institutions. OSFI is an
independent agency of the Government of Canada that regulates and supervises nancial institutions.
BREAKOUT TRACK 2 – SESSION 3
Cary Jasgur
Mazars USA
LLP
Is Your Organization Resilient Enough?
There is not a BC/DR Professional working today that has not heard the terms Organizational and Operational Resilience and
Resilient Organization. But what does it mean to be a Resilient Organization? There are many denitions, and most of them are correct,
at least for the BC/DR Professionals reporting the information.
There is no one size ts all recipe for becoming a Resilient Organization. However, there are some key activities that can aid any
organization in achieving a resilient status. By setting up your organization as resilient ensures you have looked at every aspect of your
business operations, and have built in continuance, recovery, or migration strategies to protect your most critical business processes,
applications, and services in the event of an unplanned disruption. However, that is not the path for every organization. Through this session, the ve
(5) focus areas leading to a Resilient Organization will be discussed, thus allowing the BC/DR Professional to determine what areas apply to their
organizations and have the highest possible change of being implemented.
This interactive session will aid BC/DR Professionals in transforming not only their organization into a Resilient Organization, but themselves into
Organizational Resilience (OR) Professionals.
Cary Jasgur is a Manager and Lead Subject Matter Expert within the Mazars Organizational Resilience Practice. Cary has over 26 years’
experience in Organizational Resilience, Business Continuity, Disaster Recovery, Crisis Management, Emergency Management, Incident
Management, Continuity of Operations (COOP), Information Systems Security Ofcer (ISSO) duties, Federal Information Systems Management
Act (FISMA) compliance, and Project and Program Management. Cary has developed and led many Organizational Resilience projects in nancial
services, healthcare, higher education, pharmaceuticals, and government markets.
4:15p – 5:00p EST
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DAY 1
Monday, March 29, 2021
BREAKOUT TRACK 2 – SESSION 4
Selma
Coutinho
Ericsson
BCM After COVID: Changes, Challenges and Opportunities
2020 will be the year that none of us will forget, including the BC, CM and Security professionals. None of us expected a crisis like
this for 7+ months and considering that our whole supply chain would be impacted at the same time. Black swan? Maybe. One thing
is true: BCM is on spot and will evolve (for good). We will need to change old bias to be prepared to deal with new challenges that
will come with the emerging technologies such as IoT, automations, cybersecurity, among others. All crisis bring opportunities and it is
up to us to seize it. COVID accelerated the digital transformation of companies, what will require from BC and CM practitioners new
strategies, ideas and innovations as what we have so far, will not be sufcient in this new normal.
Selma Coutinho is Director of Security and BCM where she directs the security operations and Business Continuity operations at America (North and
Latin America). She is passionate about drive and facilitates BCM and Crisis Management changes always focusing on the continuous improvement and
enhancing the company’s BC/DR posture that includes: leadership and employee’s commitment, business understanding and real lessons learned from
past experiences. Selma has MBCI, CBCP and CISSP designations.
BREAKOUT TRACK 2 – SESSION 5
Julia Halsne
EBMUD
Julia’s Adventures in Business Continuity and Emergency Management
Find out how one practitioner’s journey began and evolved in a career through business continuity and emergency management.
Julia will discuss how she took a program that was disjointed and fractured into an award winning program that serves as a model for
the industry. Take a walk through what one agency experienced through COVID, Public Safety Power Shut offs, wildres, and more.
The presentation will include program tools and approaches to a variety of challenges including how to gain and maintain management
support, building relationships and engaged network, and managing simultaneous events and operational priorities.
Julia Halsne has over 34 years of combined experience in the environmental, water, and wastewater industry. She is responsible for the EBMUD
Business Continuity Program and is responsible for the Emergency Operations Team exercises.
BREAKOUT TRACK 2 – SESSION 6
Sary Wang
Veoci
Beth
Frasure
Veoci
How First National Bank Quickly Adapted Their BCMP during COVID-19
When the COVID-19 pandemic hit, to say it threw organizations and businesses for a loop would be an understatement. However,
First National Bank was as prepared as they could have been for something so unprecedented. How? They had built a Business
Continuity Management Program that was exible and trained a team that was ready to adapt. First National Bank’s existing BCMP
was so comprehensive that the tools they needed were already there, they just had to get creative. FNB’s customized BCP program
had implemented actionable, printable plans and as plans changed, it was only a matter of adjusting – not scrambling or starting from
scratch. FNB inserted team designations for returning to the ofce, working locations, employee tracking and much more. Viewers of a
presentation by Jason Dobronz, SVP, Director of Resilience and Physical Security at F.N.B. Corporation would learn a great deal on the
best practices for creating a solution that can change with changing times and how to include all aspects of our BC processes in one
simple system.
Beth Frasure has two bachelor’s degrees in Business and Psychology and is a Certied Business Continuity Professional with 10+ years
of experience. Prior to Veoci, she worked as the BC Program Admin where she created, maintained, tested, and ran the business continuity
program.
Sary Wang graduated with a degree in Computer Science but her passion for support navigated her into a client facing role. With over 18 years
of support experience in the nancial and risk industry, she is currently a Pre-Sales Engineer at Veoci where building custom Business Continuity
Management Plan solutions is her newest passion.
DRJ Spring 2021: A Virtual Experience - Registration Guide |
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DAY 1
Monday, March 29, 2021
BREAKOUT TRACK 2 – SESSION 7
Steve
Piggott
Cutover
Darren Lea
Cutover
Mark
Heywood
Cutover
It’s Time. How to Break Free From Traditional BCM/DR Planning
As the complexity of integrated exercises on cloud, hybrid, and on-prem systems continues to escalate, the race to get a rock-solid
execution posture is well underway. And there is everything to lose if you get left behind.
That said, it’s hard to get the time, buy-in, and budget to break with your existing BCM/DR planning tools, especially when you need
to align this with the shifting demands and expectations from your executive stakeholders.
This session will explore the evolution of the traditional, manual, excel-based traditional BCM/DR planning approach, and the
evolution to a resilience platform that orchestrates events with built-in real-time observability and auditability – a pivot towards
operational resilience. Layer by layer, we will dissect the levels of complexity that this term now encompasses, as a blend of release/
change, ongoing transformation, and executable recovery/ resilience capabilities are no longer a business advantage, but a competitive
necessity.
Steve Piggott works within all facets of Cutover to drive market awareness, revenue growth, and to align with our customers’
requirements and expectations in receiving exceptional enterprise resiliency results. He brings a wealth of experience in driving
successful customer outcomes across business transformation, operational resilience, disaster recovery, and business continuity
program development.
Darren Lea has been a Senior Customer Success Manager at Cutover for the last 3 years, and now works within the Solution
Delivery team ensuring customers get the most out of their investment in not only Cutover but their own tools also. Darren worked for
almost 20 years in the nancial services sector prior to joining Cutover, occupying a number of technology roles, including ownership
of support functions and resilience testing for a number of key business services. Having lived through resilience incidents, and the
work involved in regularly demonstrating to regulators resilience of technology based services, Darren is appreciative of the place that
Cutover plays in improving the lot of similarly tasked technology professionals.
Formerly the Head of Operational Resilience for UBS, Mark Heywood has over 20 years of experience in senior risk and resilience
roles and has worked across Financial Services, government departments, city and county councils and the charity sector.
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VIRTUAL AGENDA
DAY 2
Tuesday, March 30, 2021
10:00a – 10:45a EST
SOLUTIONS TRACK 1 - SESSION 1
Dr. Jo
Robertson
“Executing
Crisis: A
C-Suite Crisis
Leadership
Survival
Guide”
How to See Gray Rhinos
The covid-19 pandemic was not a “black swan” (catastrophic event that came out of the blue that no one saw coming), it was a “gray
rhino” that had long been predicted but leadership everywhere overlooked. As we move forward from the pandemic to new challenges,
how do we better ensure we’ve got our eyes open so the next crisis doesn’t hit us unaware?
Gray rhinos are high-likelihood-high-impact risks but we fool ourselves into believing that although they are high-impact risks, they are
low-likelihood of happening this year and can be pushed into the moderate risk category for mitigation down the road.
Fine tuning the way we’re looking at this will require a change of perspective and a new methodology — including reconguring the
way we do our risk assessments to re-weight them differently.
Why as risk managers do we insist on the outdated strategy of rating the y-axis (likelihood) on equal footing with the x-axis (impact)?
If we decrease the importance of the likelihood axis and increase the signicance of the impact axis – our gray rhinos become red
rhinos, clearly in need of mitigation.
This concept and methodology was rst published in DRJ’s Fall 2020 edition and is quickly gaining traction across the industry. Join
this session to learn more about how to see your organization’s gray rhinos.
Dr. Jo Robertson has a doctoral degree in crisis management and more than 20 years of experience keeping companies out of crisis. She is the
author of “Executing Crisis: A C-Suite Crisis Leadership Survival Guide” and DRJ’s “How to See Gray Rhinos”.
SOLUTIONS TRACK 1 - SESSION 2
Chris
Faletra
COMSAT - A
Division
of Satcom
Direct
Be Prepared - Stay Connected
Events don’t give you a choice where you might need to respond. Traditional terrestrial networks can be down, but you still need
to coordinate operations, share information and access key data. From beginning to end, you need reliable communications for all
emergencies, in all conditions. Satellites remain on the job in all circumstances.
You might be closer to using today’s satellite-based wireless communications than you realize. Perhaps your agency already has
some satellite equipment on command vehicles, sitting in a closet, or installed in your operations centers. Satellite-based wireless
communications are more than just an option in response and recovery planning. Collectively the equipment and services form a
group of essential elements worthy of consideration by each and every rst responder or business organization. Please take the time to
reach out to us. We stand ready to assist in planning, then partnering with you in the implementation process when the time to respond
arrives.
Along with vital connectivity and uninterrupted communications, in a crisis SD Data Center’s purpose-built Tier III facilities ensure the security and
accessibility of your critical systems and data with fully redundant infrastructure and connectivity.
SD Land & Mobile and COMSAT have access to a multitude of satellite networks to provide mobile and quick deploy connectivity for all your
teams in the disaster area.
Get superior, reliable network performance via multiple Satellite Operators with our WTA Tier 4 Certied and independently owned Teleports
providing Large Pipe Satellite Connectivity for voice, data, internet and video.
Chris Faletra has been the director of Teleports COMSAT for last 4+ years, has 30+ years in satellite communication industry. GTE Telecom 1986 to
1994. Varian/CPI 1994 to 1996. Comtech EF Data 2004 to 2016. Holds BSEE from Northeastern University.
DRJ Spring 2021: A Virtual Experience - Registration Guide |
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DAY 2
Tuesday, March 30, 2021
SOLUTIONS TRACK 1 - SESSION 3
Richard
Cocchiara
Cognitient
Corp.
Understanding Situational Resilience Using Comparative Risk Analysis
Rich Cocchiara has been helping companies and governments to assess risks to their strategies, processes, organization,
technology, applications, data and facilities for more than 30 years. His experience as a CIO, CTO and CISO give him unique insight
to what is needed to ensure resilience against multiple demands, disruptions and threats being faced by companies and governments
today and going into the future. Based on his observations of how companies responded to the COVID threat has led him to conclude
that many companies view risk from one dimension and nd themselves unable to deal with the dynamic risks they face today. Risk
mitigation plans that do not take into account multiple scenarios are doomed to failure when something unexpected such as COVID
arises and employees are challenged to respond quickly and concisely using their knowledge, experience and past performance
(KEP). Developing situational resilience requires companies use comparative risk analysis to more accurately assess their risk mitigation abilities.
Companies must go beyond normal risk planning by accurately determining how their staff will be able to respond to multiple scenarios and how that
compares to best-in-class and industry competitors.
In this session attendees will learn how to use this type of analysis to allow them to get to the real truth of how their company handles multiple
different scenarios thereby giving them the ability to develop risk mitigation plans that work in the real world as opposed to on paper.
Richard Cocchiara is the Chief Innovation & Security Ofcer (CISO) for Cognitient Corp. As such, he is responsible for creating new and innovative
approaches to assessing and managing risk. He is the former Chief Information Security Ofcer for the New York City Department of Education as
well as the former CIO for Smarter Risk Corporation. A company focused on using analytics to uncover hidden risks to companies and government
agencies. He spent over 30 years with IBM as a Distinguished Engineer and CTO for the Resiliency Services division and was a member of the
prestigious IBM Academy of Technology. He has over 35 years of IT consulting, development & support experience with a specialty in IT risk such as
cyber security and business continuity. He holds US patents for IT Risk and has performed multiple consulting engagements to many Fortune 500
companies around the world.
SOLUTIONS TRACK 1 - SESSION 4
Tanner
Boswell
OneTrust
Combating the Evolving Threat Landscape with AI Monitoring and Cybersecurity Best Practices
IT Security, Cybersecurity, Privacy and Data Management issues are ranked as top challenges facing the board of directors,
corporates, oversight authorities and the IT Audit Function. The digital transformation has greatly impacted the way businesses
track, measure and analyze risk across domains, with many nancial institutions. Attendees will learn how data and technology have
become both a challenge and opportunity for businesses. While organizations are more connected than ever processes extending risk
management initiatives and accountability have struggled to bypass traditional second- and third-line professions. We’ll review some
key areas where nancial institutions can leverage AI to inform decisions and implement automation to integrate into rst line business
applications to engage stakeholders and enhance compliance and board reporting.
Tanner Boswell serves as a GRC Solutions Engineer for OneTrust GRC– a purpose-built software designed to operationalize integrated risk
management. In his role, Boswell advises companies throughout their risk management implementations to establish processes to support
operations and align with their enterprise objectives, including adopting industry best practices and adhering to requirements relating to relevant
standards, frameworks, and laws (e.g. ISO, NIST, SIG and more). Boswell works with clients to realize the extent of their risk exposure, helping
clients to map their digital infrastructure, assess risks, combat threats, monitor ongoing performance, and document evidence throughout the risk
lifecycle.
DRJ Spring 2021: A Virtual Experience - Registration Guide |
Page 18 of 42
DAY 2
Tuesday, March 30, 2021
11:45a – 12:00p EST
15 MINUTE DEMONSTRATION
(GOLD SPONSOR)
BlackBerry
- Allan Bullock
10:45a – 11:45a EST
GENERAL SESSION 3
Rich
Thompson
BlackBerry
Ramon
Pinero
BlackBerry
How AI and Machine Learning Will Transform Critical Event Management
Making the World Safer. Keeping Your Business Running. Providing Duty of Care.
Imagine a new type of critical event management solution that can detect an upcoming disruption to a business process and provide
an early warning so that an organization can to start taking action to mitigate risks and minimize the impact on business. That’s the
power of Articial Intelligence, Machine Learning and predictive analytics.
Intelligently surfacing and leveraging disparate information is a critical factor in an organization’s ability to respond to an impacting
event. Silos between business groups, business operations and emergency systems, coupled with a lack of visibility into a situation can
cause delay and confusion, resulting in ineffective decision making and prolonged recovery. A critical event management solution with
the predictive power of AI/ML can allow businesses to have greater visibility and warning of business impacting critical events before
they happen, allowing businesses to be more proactive in preparing for future risks.
During this session, BlackBerry’s Rich Thompson and Ramon Pinero will discuss how AI/ML will completely transform the Critical
Event Management landscape, what a next-gen critical event management system would look like, and provide a use case to illustrate
the dramatic impact AI/ML can have on a cyberattack disaster response. Rich and Ramon will also provide a visionary roadmap of how
BlackBerry sees these capabilities evolving over the next few years to manage modern-day threats from cyberattacks and IT system
outages to operational and supply chain disruptions, physical security and man-made incidents, and natural disasters.
In his role as the VP of Solution Strategy, Rich is responsible for all pre- sales technical efforts in the Americas. Rich is responsible for a team of
Sales Engineers that conduct product demonstrations, technical evaluations, architecture reviews, solution consulting with our clients and partners.
Rich and his teams support the Sales and product teams on Go- to market activities, product review, product strategy, and roadmap considerations.
Rich has been with BlackBerry for 6 years, joining the organization in October for 2014. Rich is our subject matter expert on the retail industry and
PCI compliance.
Prior to joining Cylance in 2014, Rich has 25+ years of experience in security. This includes 21 years leading security efforts at the regional and
national level in the retail industry, and 5 years leading Sales Engineering and Professional Services efforts in the enterprise software industry.
His expertise in forensics, incident response, electronic discovery, information risk management and governance leads Blackberry in the vision of
protecting every endpoint under the sun.
Ramon Pinero is responsible for the implementation and deployment of AtHoc solutions across all sectors and customer support. In this capacity,
Ramon interfaces closely with AtHoc product groups, the CTO and engineering, yielding a eld-ready product line, compatible with evolving customer
environments and ensuring an outstanding customer deployment experience. In prior positions, Ramon was a web application developer, manager
of all presales, implementations, customer support and training for AtHoc. Ramon attended San Francisco State University.
DRJ Spring 2021: A Virtual Experience - Registration Guide |
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DAY 2
Tuesday, March 30, 2021
BREAKOUT TRACK 3 – SESSION 1
Peter
Steinfeld
AlertMedia
Sara Pratley
AlertMedia
Emergency Communication in the Pandemic Era: Where Do We Go From Here?
Never before have organizations faced the onslaught of emergencies and business challenges they experienced during 2020. From
the pandemic to a historically active hurricane season to record-setting wildres, these major events have reshaped the world, our
communities, and how we work and live.
In response, business leaders are reassessing all aspects of the workplace and business operations, from nancial models to
facility design to talent acquisition. With nearly two-thirds of employees now working remotely from their homes at least part of the
time, organizations must also reconsider their ability to meet legal and ethical requirements related to employee safety and emergency
preparedness.
The newly distributed workforce—now composed of hundreds of distinct locations and home ofces—presents new challenges for
operational leaders tasked with protecting their people. This decentralization of people and resources not only strains safety efforts—it
also hinders organizations’ ability to monitor, communicate, and resolve unplanned events as effectively as they otherwise could with
everyone gathered into one ofce building or just a few locations.
In this session, AlertMedia’s SVP of Strategic Sales Peter Steinfeld—a 20-year veteran of the emergency communication industry— and
Sara Pratley, AlertMedia’s VP of Global Intelligence, will highlight the most critical employee safety challenges facing business leaders as organizations
transition to a “new normal.” Additionally, Peter and Sara will provide real-world examples of how businesses are leveraging modern emergency
communication solutions to protect employees and improve business resiliency in the wake of the global pandemic. Session attendees will learn
practical tips and best practices for improving employee safety and emergency preparedness for a variety of business-critical events.
Peter Steinfeld is passionate about helping organizations protect their most valuable assets: their people. He has been involved in the emergency
communications industry for nearly 20 years—advising organizations on matters related to employee safety.
Sara Pratley is Vice President of Global Intelligence at AlertMedia, where she leads a team of experienced analysts to monitor emerging threats
and incidents worldwide. Prior to joining AlertMedia, Sara was Vice President of National News for CNN’s domestic newsgathering unit, where she led
the network’s coverage of major events.
BREAKOUT TRACK 3 – SESSION 2
Ray
Holloman
HCA
Healthcare
Setting and Managing your IT Disaster Recovery Program
How do you start out with a brand new IT Disaster Recovery Program? Maybe you don’t even have any BIA to even review. This session
walks through some of the fundamentals that we use to run our IT Disaster Recovery Program. Instead of a BIA, we do an Application
Impact Assessments that can also feed to other areas. How do we conduct DR testing in a way sustainable way for all of the data centers
that we manage? What does our After Actions/Test Report look like that gets us a response from leadership? This session will walk you
through some of the major tenets of our program that we have proven to be successful building blocks for a successful program.
Ray Holloman, C.B.C.P, M.B.A., M.S. is a Senior Business Continuity Administrator for HCA Healthcare.
BREAKOUT TRACK 3 – SESSION 3
Dr. Lisa
Koonin
Health
Preparedness
Partners
Getting Back to Business! Latest Information About the COVID-19 Pandemic to Inform Business Planners
Now that the COVID-19 pandemic has raged on for more than a year, what should businesses be doing to continue to protect their
workforce, customers, and communities? What is the status of COVID-19 vaccine and therapeutics? How should businesses prepare
for ofce re-entry? This presentation will provide business continuity planners with an update of pandemic status and mitigation
strategies, and include practical approaches for addressing when and how to re-enter the ofce, and other relevant COVID-19 response
efforts. Businesses that implement pandemic response and recovery plans that are aligned with public health recommendations can
signicantly reduce harmful impacts to employees and customers, limit the negative impact of the pandemic to their business and
community, and contribute to a successful recovery.
Dr. Lisa Koonin founded Health Preparedness Partners, LLC after her 30+ years with the Centers for Disease Control and Prevention (CDC). Dr.
Koonin is recognized as an international expert in emergency infectious disease preparedness and response.
12:00p – 12:45p EST
DRJ Spring 2021: A Virtual Experience - Registration Guide |
Page 20 of 42
DAY 2
Tuesday, March 30, 2021
BREAKOUT TRACK 3 – SESSION 4
Michael
Shandrowski
Sungard AS
John Beattie
Sungard AS
The Changing Face of Disaster Recovery: Are You Prepared to Recover Cyber-Compromised Data?
The face of disaster recovery (DR) is changing, and the culprit is a threat that’s becoming increasingly common among businesses:
cyberattacks/ransomware.
According to leading analysts, ransomware attacks have surged to become the second-leading cause of IT outages. And now that
the U.S. Department of the Treasury’s Ofce of Foreign Assets Control (OFAC) has issued an advisory highlighting sanctions risks for
ransom payments to certain entities, investing in protecting your data is more important than ever before.
Even if you have preventive controls in place to safeguard your critical data from these attacks, you need to take precautions to
recover your data in the event it’s corrupted or encrypted.
Unfortunately, traditional DR plans likely aren’t going to cut it.
Recovering compromised data following a successful cyberattack is a different recovery use case and, therefore, requires a unique
recovery strategy, plan and enabling capabilities.
In this session, we’ll show you how to put that strategy into place.
We’ll examine the changing threat landscape, highlighting the key differences between DR and data recovery. We’ll also break
down best practices for compromised data risk management (CDRM), exploring everything from identifying your vital data assets (i.e., the data
that absolutely must be recoverable) and the investments needed to protect them, to detecting and responding to attacks and recovering your
compromised data.
By understanding the differences between DR and data recovery and implementing proper CDRM, you’ll be ready to recover compromised data if
you fall victim to a cyberattack.
As a Principal Consultant at Sungard AS, Michael Shandrowski guides organizations in the evolution of their BC and DR programs within an ever-
changing threat landscape. He holds experience in all phases of availability risk management.
As a Principal Consultant at Sungard AS, John Beattie works with companies to reduce organizational risk by establishing new BC and DR programs
or transforming existing ones to improve effectiveness and address cyber-compromised data recovery.
BREAKOUT TRACK 3 – SESSION 5
Jeremy
Brovage
Converge
Enterprise
Cloud
Hitchhikers Guide to Data Backups - Past, Present, Future
Based on data being the lifeblood of your business today, join this session to learn the “The History of Data Backups with Disaster
Recovery”.
With so many data backup technologies and solutions available today, its more confusing than ever to select and implement the right
backup solution for your specic business requirements.
Jeremy’s session summarizes data backup systems and their changing role within the IT environment. The backup challenges we
faced over the years have continued to evolve. From the 90’s and tape-based restores, to today with many other recovery tools at our
disposal, backups continue to be a cornerstone of a robust data protection strategy for modern business.
Jeremy Brovage is based in Hartland, MI where he serves as a Senior Solutions Architect for Converge Enterprise Cloud, a division of Converge
Technology Solutions.
He has spent over 27 years working in the Information Technology eld with the last 10 years at SIS, a Converge Company. Jeremy has deep
professional experience in designing and supporting solutions for various technology platforms that include Intel and IBM as well as hands-on experience
with the related backup technologies that support these platforms.
BREAKOUT TRACK 3 – SESSION 6
Joe Starzyk
IBM
Positioning an End-to-end Resiliency Strategy is Essential in Developing a Successful Hybrid Cloud
Design
As many rms contemplate Hybrid Cloud enterprise architectures, the need to dene an end-to-end resiliency strategy is often down
played or quite often over looked given the perception that it is inherent in the overall cloud design. Contrasting the exibility for scaling
technology with the need to consistently achieve business metrics for Recovery Time and Recovery Point Objectives present a very
unique situation in addressing the overall risk to reward proposition.
In this session we will explore several key factors that are critical in retaining an optimum resiliency strategy that compliment the emerging hybrid
cloud infrastructure. Consideration will be given to not only the design of the specic architecture for resiliency, but more importantly the impacts to
business readiness, operational resilience, and signicant changes towards ensuring testing methods provide demonstrable results that are in line
with external regulatory demands as well as internal audit requirements.
Joe Starzyk has been providing Executive Consulting leadership in the design and implementation of resiliency strategies for over 40 years, working
with Fortune 100 clients in the Financial Services, Insurance, Healthcare, and Retail and Distribution sectors, to name a few. Additionally, as a member of
IBM’s esteemed Academy of Technology, Joe has been instrumental in dening the role for IBM within the industry with respect to Hybrid Cloud design,
Cyber Resiliency strategy, and overall Operational Readiness.
DRJ Spring 2021: A Virtual Experience - Registration Guide |
Page 21 of 42
DAY 2
Tuesday, March 30, 2021
2:00p – 3:00p EST
PANEL DISCUSSIONS (join 1 of 4 sessions)
Steve
Piggott
Cutover
Darren Lea
Cutover
Mark
Heywood
Cutover
John Rosato
CS
Technology
1 - Why Operational Maturity Matters...
Now, more than ever, companies are doubling down on developing operational maturity strategies and execution postures.
Your people matter more. Your investments in technology matter more. Your selection of eco-partners matters more. Your
cloud journey matters more. Being compliant matters more. The list goes on, but the bottom line is this: providing exceptional
customer experiences is essential to accelerating and sustaining revenue growth.
Simply put, the pace of change driven by the race to digital transformation is creating more risk and complexities across
the IT estate than ever before. This raises big questions, including how to best compete, how your organization can thrive in
the ‘new’ normal, and whether it’s possible to develop a maturity curve that is sustainable?
Join CST and Cutover as they share experiences on securing stakeholder alignment on resilience, coupled with innovative
operational modeling, and an explicit focus on providing business value, digging into how this translates into a lifecycle
framework of exceptional outcomes. Finally, you’ll learn about a new model of working that orchestrates humans and machine
automation in seamless collaboration. If you and your organization aspire to develop and sustain a truly resilient operational
maturity execution posture, the journey to developing the foundational building blocks will surely resonate with you, and you
don’t want to miss this session.
Formerly the Head of Operational Resilience for UBS, Mark Heywood has over 20 years of experience in senior risk and resilience roles and has
worked across Financial Services, government departments, city and county councils and the charity sector.
Steve Piggott works within all facets of Cutover to drive market awareness, revenue growth, and to align with our customers’ requirements and
expectations in receiving exceptional enterprise resiliency results. He brings a wealth of experience in driving successful customer outcomes
across business transformation, operational resilience, disaster recovery, and business continuity program development.
Darren Lea has been a Senior Customer Success Manager at Cutover for the last 3 years, and now works within the Solution Delivery team
ensuring customers get the most out of their investment in not only Cutover but their own tools also. Darren worked for almost 20 years in the
nancial services sector prior to joining Cutover, occupying a number of technology roles, including ownership of support functions and resilience
testing for a number of key business services. Having lived through resilience incidents, and the work involved in regularly demonstrating to
regulators resilience of technology based services, Darren is appreciative of the place that Cutover plays in improving the lot of similarly tasked
technology professionals.
John Rosato, CEO of CS Technology, is a trusted advisor of C Level Executives across a number of Fortune 2000 organisations. Since
being appointed CEO, John has led CS Technology to nearly double its revenue with 500% prot improvement and developed market leading
transformation strategies that help CST’s clients drive agility and competitive advantage.
12:45p – 1:45p EST
SPONSOR SPEED NETWORKING
Connect with our sponsors with our Sponsor Speed Networking sessions. In each 5 minute session, you will join a sponsor and up to 5 people in a
breakout room. Each attendee will have the opportunity to ask one question (5 questions total). After 5 minutes, you will switch rooms, joining a new sponsor
for 5 minutes. At the end of the Sponsor Speed Networking sessions, you will have met with 12 different sponsors.
1:45p – 2:00p EST
15 MINUTE DEMONSTRATION
(SILVER SPONSOR - 2 sessions)
Cutover
- Dhiren Mistry
AlertMedia - Peter Steinfeld
DRJ Spring 2021: A Virtual Experience - Registration Guide |
Page 22 of 42
DAY 2
Tuesday, March 30, 2021
Tracey Rice
Fusion Risk
Management
Rena
Moakeh
Dematic
Melanie
Lucht
Carnegie
Mellon
University
2 - Building Everyday Heroes: Making Resilience Your Organization’s Superpower
Building a resilient organization is not a hero’s journey. You cannot do it alone. You need t-for-purpose teams of
superheroes to make it happen. Winning teams require you to know your organization, your network of talent, and the web of
third parties that comprise it, inside and out. Your needs evolve over time. Great leaders are always looking for the right data
to protect and achieve organizational objectives. Join us for an interactive session and learn from the experiences, insights
and lessons learned of industry leaders mobilizing their organizations at new levels, focusing on what matters, leveraging
their most prized asset (their people) to protect, evolve with, and deliver extraordinary outcomes for customers.
With more than twenty years of experience in business continuity, Tracey Rice is an accomplished industry leader and a
passionate evangelist, who builds relationships with BCM leaders in enterprise organizations across the globe.
Melanie Lucht is the Associate Vice President and Chief Risk Ofcer for Carnegie Mellon University. In this role,
Melanie oversees the following Organizations: Environmental Health and Safety, Disaster Recovery and Business
Continuity, Emergency Preparedness, and Risk Operations.
Rena Moakeh is a qualied solicitor of England & Wales and holds a Bachelor of Law (LL.B Hons) from the University
of Westminster (UK), has lived in six countries, and has 18 years of experience as a global legal & compliance team
leader and strategic business partner. She is currently the global Compliance Ofcer of Dematic, a Supply Chain
Optimization Digital Technology, Software, and Services company headquartered in Atlanta, Georgia, USA, serving 8K+
employees. Prior to this, Rena was at GE for 11 years in global regulatory and compliance leadership roles supporting Transportation and Energy
Management/Digital Energy businesses.
Vanessa
Vaughn
Mathews
Asfalis
Advisors
Dru
Levasseur
LGBT Bar
Association
Curtis
Brown
I-DIEM
Dr. Marie
Gould
Harper
American
Public Univ.
System
3 - DEI in Resiliency
Why are diversity, equity and inclusion more important than ever? Panelists will provide answers to these questions – and
more – to help organizations get through today’s disruptions due to COVID-19. They’ll eld questions around key challenges
encountered, share success stories, and offer insightful information and strategies to help foster a more inclusive and
resilient organization.
Vanessa Vaughn Mathews is the founder and chief resilience ofcer of Asfalis Advisors.
M. Dru Levasseur is the Director of Diversity, Equity, and Inclusion for the National LGBT Bar Association, and leads
Lavender Law 365 ® , an LGBTQ+ inclusion coaching and consulting initiative perfect for law rms, law schools, and
workplaces. As a prominent gure in the LGBTQ+ equality movement for 25 years, 15 of which in the legal profession,
Dru has extensive experience in law, advocacy, philanthropy, and community organizing.
Curtis Brown has homeland security and emergency management experience at the federal, state, and local levels.
He currently serves as the State Coordinator (Director) of Emergency Management at the Virginia Department of
Emergency Management (VDEM).
Dr. Marie Gould Harper is the Dean of the School of Business at American Public University. She is a progressive
coach, facilitator, writer, strategist, and human resources/organizational development professional with more than 30 years
of leadership, project management, and administrative experience. Dr. Gould Harper has worked in both corporate and
academic environments.
Martin
Myers
Myers &
Associates
Robbie
Atabaigi
KPMG
Peter Laz
Fusion Risk
Management
Bobby
Williams
Advance
Auto Parts
4 - Rules and Regulations
Rarely do we receive advance notice of a disaster. That’s why it’s imperative to be prepared for any interruption within
your organization by following regulations, standards, and leading practices – the backbones of business continuity planning.
Highly-skilled experts will share current techniques and methodologies to comply with regulations and align with standards in
the industry. You want to attend this session to ensure you’re prepared for whatever happens next!
Martin Myers, MS, MBCP, AFBCI, CERT, is a BC/DR/CM Consultant. He has 30 years of experience in developing
and evaluating disaster recovery and business continuity plans including emergency preparedness and response, and
crisis management for prominent domestic and international companies. Some of the companies he has worked for
include Bank of America, CapitalOne, KPMG, HP, and SAIC. His work has taken him throughout the U.S., and to Canada,
Bermuda, Panama, Costa Rica, Ireland, the United Kingdom, and South Korea. Mr. Myers is a former President of the DRJ
Editorial Advisory Board.
Robbie Atabaigi, MBCP, MBCI, CISA, ITIL Foundation, ISO 22301 Lead Implementer (application pending) is a Lead
Specialist with KPNG’s Cyber practice.
Peter Laz, MBCP, MBCI, is a Senior Manager with Fusion Risk Management and a member of DRJ’s Executive
Council. He has 30+ years of professional experience designing, implementing, and managing enterprise-wide risk and
resiliency initiatives.
Bobby Williams currently works for Advance Auto Parts as the Senior Manager of Disaster Recovery. Bobby has BC and DR experience in
programs for global nancial companies, healthcare companies, and government power generation companies. He has consulted on DR programs
for a global consulting company. He serves the business continuity profession as a Principal on the NFPA 1600 Technical committee and was the
inaugural Chair of the DRI International Glossary for Resiliency.
DRJ Spring 2021: A Virtual Experience - Registration Guide |
Page 23 of 42
DAY 2
Tuesday, March 30, 2021
BREAKOUT TRACK 4 – SESSION 1
Roger
Stearns
Philips
Rob van
den Eijnden
Philips
An Operational Business Resilience Ecosystem
The next risk is just around the corner even while your still managing the current crisis.
One company’s journey to develop and deploy a global business continuity program and how it has evolved into an operational
business resilience ecosystem. Using an integrated and collaborative approach to break down silos to achieve real time insights for better
informed decision making. This presentation will provide practical insights, examples and learnings of the companies journey.
Roger Stearns is a certied FBCI, CBCP member. He’s worked in a variety of BCM & Risk roles and industries for over 30+ year. Roger
currently works for Philips as a Sr. Global Business Continuity Manager.
Rob van den Eijnden is certied with FBCI | CISA | CRISC | ISO22301LA and is the Global Business Continuity & Resilience Leader
for Philips Royal.
BREAKOUT TRACK 4 – SESSION 2
Monica
Goldstein
Agility
Recovery
A Collection of Lessons Learned Based on COVID-19
An organization’s Business Continuity strategies and response capabilities may have forever changed due to the lessons we continue
to learn through the COVID-19 pandemic. The success of an organization’s Business Continuity Management program can be measured
by the details managed throughout the Business Continuity lifecycle. COVID-19 has changed the way organizations will do business from
this point forward and as such we need to consider how this affects our Plans and Programs. In this session we will examine the BCM
lifecycle to determine what worked and possible updates that may need to be considered such as determining new or different risks,
exercise scenarios, Plan assumptions and overall updates to your BCM framework.
Since 1995, Monica Goldstein’s experience in business continuity planning and software has been comprehensive. Monica recently joined Agility
Recovery with its acquisition of RecoveryPlanner, a global leader in BCM software and consulting. Monica was one of the founders of RecoveryPlanner
and prior to joining its Executive team in 2008 was a part of the Senior Management team for CAPS Centers, an alternate site and BCM consulting
company. Throughout her time with RecoveryPlanner and CAPS she consulted on a variety of BCM projects for a wide range of enterprise organizations
and nancial institutions, including implementing Business Impact Analysis (BIA), Business Continuity Plan development and Tabletop Exercises.
4:15p – 5:00p EST
4:00p – 4:15p EST
NETWORK BREAK
Grab a cup of coffee and join one of our Discussion Forums
3:00p – 4:00p EST
GENERAL SESSION 4
Brian
Zawada
Castellan
Operational Resilience and the Enhancement of Business Continuity
Increasingly, there is a focus on Operational Resilience as a means of building more adaptable organizations. Around the world the
themes are very much the same, and the terminology and concepts are now nding traction across many industry sectors. However, all
industry sectors in all geographies should understand its core tenets and how Operational Resilience thinking can add value through a
perspective that truly resonates with executive leaders and boards of directors.
In this keynote Brian Zawada, Chief Operating Ofcer at Castellan, will share his thoughts on why this shift in thinking is more than
just a change in name, why some of its core components are important for your existing continuity program and how adopting the key
principles of Operational Resilience can re-invigorate your work and bring focus to program outcomes.
Brian Zawada is the Chief Operating Ofcer for Castellan Solutions, the largest, global provider of business continuity consulting, software,
managed services, and stafng. Brian has more than 25 years of experience managing and building world-class, global business continuity programs
that help organizations achieve and sustain the right level of resilience.
DRJ Spring 2021: A Virtual Experience - Registration Guide |
Page 24 of 42
DAY 2
Tuesday, March 30, 2021
BREAKOUT TRACK 4 – SESSION 1
Roger
Stearns
Philips
Rob van
den Eijnden
Philips
An Operational Business Resilience Ecosystem
The next risk is just around the corner even while your still managing the current crisis.
One company’s journey to develop and deploy a global business continuity program and how it has evolved into an operational
business resilience ecosystem. Using an integrated and collaborative approach to break down silos to achieve real time insights for better
informed decision making. This presentation will provide practical insights, examples and learnings of the companies journey.
Roger Stearns is a certied FBCI, CBCP member. He’s worked in a variety of BCM & Risk roles and industries for over 30+ year. Roger
currently works for Philips as a Sr. Global Business Continuity Manager.
Rob van den Eijnden is certied with FBCI | CISA | CRISC | ISO22301LA and is the Global Business Continuity & Resilience Leader
for Philips Royal.
BREAKOUT TRACK 4 – SESSION 2
Monica
Goldstein
Agility
Recovery
A Collection of Lessons Learned Based on COVID-19
An organization’s Business Continuity strategies and response capabilities may have forever changed due to the lessons we continue
to learn through the COVID-19 pandemic. The success of an organization’s Business Continuity Management program can be measured
by the details managed throughout the Business Continuity lifecycle. COVID-19 has changed the way organizations will do business from
this point forward and as such we need to consider how this affects our Plans and Programs. In this session we will examine the BCM
lifecycle to determine what worked and possible updates that may need to be considered such as determining new or different risks,
exercise scenarios, Plan assumptions and overall updates to your BCM framework.
Since 1995, Monica Goldstein’s experience in business continuity planning and software has been comprehensive. Monica recently joined Agility
Recovery with its acquisition of RecoveryPlanner, a global leader in BCM software and consulting. Monica was one of the founders of RecoveryPlanner
and prior to joining its Executive team in 2008 was a part of the Senior Management team for CAPS Centers, an alternate site and BCM consulting
company. Throughout her time with RecoveryPlanner and CAPS she consulted on a variety of BCM projects for a wide range of enterprise organizations
and nancial institutions, including implementing Business Impact Analysis (BIA), Business Continuity Plan development and Tabletop Exercises.
BREAKOUT TRACK 4 – SESSION 3
Mark
Hoffman
Anesis
Consulting
Group, Inc.
Cyber Response: Anticipating Your Business Response to a Crisis
For years, companies have treated cybersecurity as a risk that IT could solve alone. Those days are gone. Beyond IT, organizations
need to add crisis management and business continuity disciplines to their cyber response protocols.
This session will examine how organizations can benet from anticipating critical components of their response protocol including –
key decisions that will need to be made, communications requirements, navigating the privacy and legal landscape, cyber insurance
requirements and risk assessments that utilize BCM data to support their response.
I will layout an approach to building an effective cyber response plan that guides their Crisis Management Team through the decision
making process, prepares their customer facing employees for tough questions, enables them to communicate well during the crisis and
builds a solid relationship with their cyber insurance provider.
We will discuss likely decisions that will need to be made and how to prepare the Crisis Management Team for making those decisions based on
your organization’s core principles and values, rather than on the emotions of the moment.
When it comes to a data breach, time is money – quick, well-organized responses often end up costing less. So, if you invest in a sound data breach
response plan now, you may nd that it pays for itself several times over in the years ahead.
Mark Hoffman, senior business continuity & crisis management consultant with more than 20 years experience building mature BCM Programs with
global impact. Specialize in new program development, program maturity, cyber response and crisis management planning and exercising.
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DAY 2
Tuesday, March 30, 2021
BREAKOUT TRACK 4 – SESSION 4
Avery
Church
Fairfax
County
Government
Using Continuity Planning to Enhance the Role of State/Local Government
The focus of business continuity has traditionally been on the private sector where there is a primal need to protect prots. Government
entities has a similar need, but it is mostly focused on ensuring the delivery of services to the residents. The conuence is more intense
than one would assume and can provide benets to all parties.
My goal with this presentation is to detail the role of continuity planning in the most relatable entity that we all interact with – state/local
government.
Avery L. Church serves as the Continuity Program Manager for Fairfax County Government with more than 10 years of business
continuity and continuity of government experience. He leads a team of more than 100 representatives from across Fairfax County
Government to design, develop, implement, and maintain the county’s continuity capability.
BREAKOUT TRACK 4 – SESSION 5
Todd Miller
Rave Mobile
Safety
Navigating Critical Communication in the New Workplace Landscape
The workplace has been forever changed by the COVID-19 outbreak. Whether employees are operating remotely, transitioning back
to the workplace or traveling to and from different locations, keeping everyone protected and informed is more crucial than ever. How can
those in charge of employee safety evolve their critical communication strategy to account for these new factors?
This session will explore the roadblocks and unexpected communication challenges that may arise during emergencies like severe
weather, an active assailant or a long-term crisis such as the coronavirus. Rave Mobile Safety’s Kyle Grasso will share the strategies and
solutions businesses need to proactively address common communication and safety gaps. Attendees will learn best practices to ensure
every employee is safe and informed, regardless of their location.
Todd Miller manages all strategic programs at Rave Mobile Safety. Prior to joining Rave, Todd managed the self-service consulting Practice at Oracle
where he was responsible for the delivery of customized software solutions for clients in North America, supporting millions of users.
BREAKOUT TRACK 4 – SESSION 6
Allan
Bullock
BlackBerry
Every Second Counts
During a critical event, every second counts when trying to reach your audience quickly and securely. In this session, we will share how
to harness limited resources with intelligent technology and one platform to prepare for, respond from and recover from critical events to
ensure safety, accountability and continuity of operations.
Allan Bullock is a Critical Communication Specialist with 15 years’ experience working in the communications industry, working with
customers from both private and public sectors including Central Government, Blue Light, Security Services and nancial organizations.
He currently works across EMEA helping customers understand how Critical Event Management and Crisis Communications ts in to their
business, and how it can work with Business Continuity Planning to improve communications using the latest technologies.
BREAKOUT TRACK 4 – SESSION 7
Michael
Rasmussen
SAI Global
Your Operational Resilience Program and the Impact of Impending Regulations
Attend SAI Global’s Q&A featuring Michael Rasmussen from GRC 20/20, as we discuss:
• What are the fundamental requirements of these emerging regulations?
• Operationally how can I prepare my organization to implement them?
• Do the new guidelines make BCM and operational resilience a regulatory requirement?
• How can I work the new regulations into my GRC program and demonstrate compliance?
• What tangible steps can organizations put in place to ensure critical operations remain functional in a crisis?
Michael Rasmussen (GRC 20/20) is an internationally recognized pundit on governance, risk management, and compliance (GRC) –
with specic expertise on the topics of enterprise GRC, GRC technology, corporate compliance, business continuity, operational resilience, and policy
management. With 27+ years of experience, Michael helps organizations improve GRC processes, design and implement GRC architecture, and
select technologies that are effective, efcient, and agile. Michael is partnering with SAI Global for DRJ Virtual Spring 2021.
DRJ Spring 2021: A Virtual Experience - Registration Guide |
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VIRTUAL AGENDA
DAY 3
Wednesday, March 31, 2021
11:00a – 12:00p EDT
10:00a – 10:45a EST
WORKSHOPS TRACK 2 - SESSION 1
Ron
LaPedis
Seacliff
Partners
International,
LLC
Active Shooter – Lessons Learned From an Actual Event
You just got a “shots red” call from an organization within your jurisdiction. When the rst responders arrive, will they be going
in blind? Will they have to shoot their way through locked doors because no one knows where the keys are? Are there hazardous
chemicals, processes, or areas that they need to stay away from? What about private armed security? This session will be used to
share the best practices of a business continuity professional with LEOs and will discuss what was learned from the May 2018 YouTube
shooting.
This course will discuss how private industry approaches active shooter training, will present several ideas for how LE can work with
private industry before an event to ensure safety of both employees and ofcers, and will detail what went right and lessons learned
from the May, 2018 YouTube shooter incident.
Ron LaPedis, FBCI, has more than 25 years of business continuity and information security experience as an implementer and trainer.
Ron also has extensive training and experience in emergency response and active shooter training.
WORKSHOPS TRACK 2 - SESSION 2
Marie-
Helene
Primeau
Premier
Continuum
Inc.
How to Conduct Dynamic Virtual Tabletop Exercises - Seizing the Opportunity of More Interactive and
Feel-Real Simulation to Assess and Boost the True State of Readiness of Your Program
We believe that organizations that perform regular exercises have been proven to be the ttest to recover after a crisis. As
practitioners, we might daydream that each participant invited to our tabletop exercise will be thrilled to test his or her skills during a
simulation that will be a company-wide echoing success. The results are too often disappointing.
Strong from her eld-oriented approach reecting over 17 years of experience in supporting organizations, Marie has overseen lots
of simulations and exercises, onsite and virtually, with numerous clients from various industries and with up to 50 participants. She is
considered an expert. Having worked with hundreds of executives and senior managers, Marie is known for her presentation skills,
interactive training approach and her proven methodologies.
Throughout this workshop and using eld examples, Marie will share strategies and tips on how to make tabletop exercises dynamic
and fun while meeting set objectives. In the context of COVID-19, performing exercises is as relevant as ever. Interactive and collaborative remotely-
work tools and the greater availability of participants who have become more agile with such tools, sets the table for large-scaled table-top exercises
if performed adequately. Yes, it is doubled and this presentation will show you how.
Learning Objectives
• Identify key success factors for tabletop exercises
• Address how exercises need to be planned and delivered in a different and most optimal way in a virtual world
• Experience tools making exercises more dynamic
• Exchange with fellows practitioners about best practices and lessons learned.
Marie-Helene Primeau is the Executive Vice-President of Premier Continuum. She is an expert-consultant, with over 17 years of experience in
supporting public and private organizations in setting up, exercising, maintaining, and evaluating their business continuity program. Marie-Hélène is very
hands-on with her clients, bringing value on all three levels – strategic, operational, and tactical. Over her career, she been involved at each step of the
BCM cycle and with a broad spectrum of clients such as Alliance Bernstein, Vancity Bank, VIA Rail, Intact Insurance, Desjardins, iA Financial Group, the
Government of Canada, British American Tobacco and many others..
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DAY 3
Wednesday, March 31, 2021
WORKSHOPS TRACK 2 - SESSION 3
Linda
Hanwacker
The LSH
Group
Will You Be the Next Headline?
It is not uncommon to see companies make the big headlines about their data being breached. They’re new stories daily. Our
trusted models are targeted using unsecure network protocols, hidden malware, and updates to name a few. In 2019, headlines read
“Hospital System Halts Admissions Amid Malware Attacks”, “Third-Party Service Provider Security Incident”, “Ransomware Attack Cost
City Millions”, “Hacker Steals Sensitive Details of Fragrance without leaving a Whiff of Smell”. This fun interactive session will discuss
credible types of threats that should be part of your organization’s risk assessment to determine what risks you face on a daily basis.
Participants in this interactive workshop will be part of a ctional organization to play this game that will challenge teams to prioritize key
security initiatives for our ever changing threats and risks that will have a negative impact. Types of initiatives in this game include “Two
factor authentication”, “Build industry relationships”, “Endpoint protection”, “Identication and access management”, “Incident Response Program”,
“Vendor Management”, “Physical Security”, “Patching”, “Penetration Testing”, etc., and of course there is always a chance of negative impacts based
on the choices made. Can your team prevent your organization from becoming tomorrow’s big headline? How will your team score, risk to resilience?
Management Systems, this approach provides access and safety during a pandemic and to oods, res and storms. It also makes these records
searchable and shareable. When selecting a solution, it is important to consider access, cost, risks, retention & productivity. Take your paper records
from risk to resilience.
Linda Hanwacker is a subject matter expert, speaker, author and CEO/Founder of The LSH Group a professional consultancy specializing in BC/DR,
COOP, Emergency & Crisis Mmgt. , Winner – BCI Business Continuity & Resiliency Consultant of the Americas.
WORKSHOPS TRACK 2 - SESSION 4
Andrew
Ziegler
Tempest
Risk
Management
Christy
Ziegler
Tempest
Risk
Management
Controlled Chaos-Training for Flexibility
No plan survives rst contact with reality.
Business continuity plans rarely work exactly as they are supposed to. A solid plan will give you access to the tools and information
you need to effectively navigate a business disruption. But if you do not use those tools or that information effectively, then they are
a waste of time. Flexibility, creativity and adaptability are critical ‘abilities’ for business continuity response teams and leaders. In this
session, we will discuss how to train for those abilities through workshops, exercises and table-top exercises to always expect the
unexpected and think/act outside of the box in a controlled and thoughtful manner.
This session will require audience participation in engaging and fun group exercises designed to stimulate creativity and use
seemingly unrelated resources to solve complex problems.
Andrew Ziegler has worked for large corporations specializing in risk management, business continuity and technology controls for 25
years. Andy is also a 17 year active rst responder and serves on the board of directors of multiple community organizations.
Christy Ziegler is an Emmy Award winning director and corporate training specialist for Tempest Risk Management. Christy has 7 years of
experience designing and facilitating training for one of the nations largest nancial institutions.
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DAY 3
Wednesday, March 31, 2021
10:45a – 11:45a EST
GENERAL SESSION 5
Matt Bradley
Onsolve
Business Resiliency in 2021: Managing a Dispersed Workforce
2020 has been an unprecedented year, with businesses disrupted as employees migrated to remote work and a distributed workforce
became standard. Without question, the pandemic exposed a gaping hole in today’s business continuity strategy – a lack of timely and
relevant risk intelligence. Enterprises have now recognized the need to accurately detect events that pose a threat to their business, and
then have the capabilities in place to respond to those threats before they harm their greatest assets: people, places, and property.
Business continuity and duty of care are continuously evolving. 2021 will present even more complex challenges, like bringing
a remote workforce back to the ofce, managing vaccine distribution and keeping ahead of additional unforeseen critical events amidst a new
presidential administration. If 2020 has taught us anything, it is the need to prepare for the unexpected.
As enterprises prioritize securing, protecting and managing a dispersed workforce and operations, they should think about security through a risk
intelligence lens, implementing solutions that continuously monitor and lter data to identify critical events in key areas in order to maintain business
continuity in the wake of another disaster. Furthermore, they must establish best practices for reaching specic employees and create a plan for
communicating smaller-scale critical events to the wider enterprise.
A veteran security operations expert for more than two decades, Matt Bradley has deep, rst-hand knowledge of security operations management,
as well as an understanding of the critical challenges facing organizations in the future. Most recently, Bradley served as Regional Security Director
for the Americas at International SOS, where he led the security services business and advised key executives on risk management solutions. Prior to
International SOS, Bradley worked in Honduras as the Security Director for Tigo Honduras where he handled all matters relating to physical security;
health, safety and environment; crisis management; and fraud investigation. He was also a General Manager for I Solution Security, where he advised
on security matters for the Honduran President, Minister of Security, and Minister of National Emergency Commission. Previously, Bradley had a
distinguished 14-year career with the Central Intelligence Agency (CIA).
BREAKOUT TRACK 5 – SESSION 1
Steven
Haynes
University
of Texas at
Dallas
Advanced Business Impact Analysis
Professor Steven Haynes will introduce participants to the traditional business impact analysis (BIA) tools. During this session, an
examination of the strengths and weaknesses of these tools will be assessed. Afterwhich, Professor Haynes will introduce you to the
resiliency-based BIA, and how the use of this assessment will help increase the overall effectiveness to planners, BC programs, and
tabletop designs. Professor Haynes will use his experiences with BIAs and walk participants through real-world examples. This is a
session aimed at individuals looking to improve their BIA tools and BC programs. All participants will walk away with a better understanding
of planning versus response.
Assistant Professor of Practice Steven Haynes has over 15-years of experience working in the risk management and insurance eld.
Haynes’ past experiences include creating risk analytics programs, developing business continuity programs, improving loss reduction
strategies, and managing complex disaster response and recovery operations. His research interest includes risk analysis, organizations under crisis,
and mixed-methods research.
Assistant Professor Steven Haynes has over 15-years of experience working in the risk management eld. Haynes’ past experiences include
developing BC programs, improving loss reduction strategies, and managing complex disaster operations.
12:00p – 12:45p EST
11:45a – 12:00p EST
15 MINUTE DEMONSTRATION
(GOLD SPONSOR)
Onsolve
- Chris Hurst
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DAY 3
Wednesday, March 31, 2021
BREAKOUT TRACK 5 – SESSION 2
Heather
Brouder
Fidelity
Investments
Timothy
Booth
Fidelity
Investments
Increasing Resiliency Through Effective Communications
Whether your Business Continuity Plan is many years in the making or you are just developing initial thoughts, it is important to
consider how you communicate with your employees. The COVID-19 Pandemic has introduced new challenges that require effective
communications. Additionally, severe weather and other potential impacts still exist. The next business interruption may be just around the
corner and the time to start effective communications is now!
As business continuity professionals, we spend a lot of time with our business partners conducting the Business Impact Analysis and
Threat Assessments to create effective Business Continuity Plans. The recovery strategies will not be effectively executed unless the
managers and associates know what to do in advance of an actual event. Additionally, the business is exposed to the risk of failing to
execute their plan and suffering an increased impact to operations due to associates and managers not knowing what to do during an
event.
An effective communications program includes associate and manager training, awareness messaging, and clear event management
communications. The key to having a fully executable Business Continuity Plan is dependent upon the level of knowledge across the
organization. This training will provide the methodology and tools to create an effective communications plan and increase resiliency
across your organization.
Heather Brouder is a Business Continuity Director for Fidelity Investments and hold Certied Business Continuity Professional and
Associate Cyber Resilience Professional certications through DRI International.
Timothy Booth is a Senior Risk Manager for Fidelity Investments and am part of a team providing business continuity administration and guidance
for 40,000 employees across many lines of business. He holds a CBCP certication through DRI.
BREAKOUT TRACK 5 – SESSION 3
Mark Carroll
IR+M
Steven
O’Neal
Feels Like Time to Test the Partnership
Interacting with your salesperson in times like these is something many people try their best to avoid. Pretty easy to engage the provider
and place the order when everything is going well, but mix in real life perils and consternation and the dialogue advances to a whole
new level. Discussions may involve less need or possibly elimination of a particular product and you worry that the sales rep will push
harder to retain the revenue, independent of your perceived needs. While these situations can occur it is important to have these tough
conversations as a means to become aware of other viewpoints and your true needs.
1. Don’t fall into trap that all future disasters will play out just like Covid did.
2. Salesperson by position, possibly has a greater view on customer experiences where the customer themselves are limited to
what “they” experienced only.
3. Stories and experiences provide the basis for understanding, salesperson may provide a conduit to seek out these stories and
learn from others.
4. The salesperson that works to identify a solution indicates a vendor partner as opposed to a peddler who has that one-track mind
of preserving the revenue stream.
Mark Carroll is a seasoned Risk and BC professional with leadership positions at multiple Fortune 500 corporations.
Steven O’Neal has 24 years experience recovering various organizations through disasters both large and small. Extensive experience delivering
technology response solutions as operations manager for Rentsys Recovery followed by multiple years of working with passionate BC professionals
getting buy-in from executive management as an Enterprise Account Executive.
BREAKOUT TRACK 5 – SESSION 4
Lynnda
Nelson
ICOR
Measuring Your Organization’s Alignment to ISO 22301:2019
What are you waiting for? The international community published best practices and requirements for a business continuity management
system back in 2012 and updated and improved these requirements in 2019. If your organization has not aligned its business continuity
“program” to international requirements, it is time.
Looking for fop management support? You will no longer need to ght this battle with securing and continuing to engage top management once
you have a business continuity management “system” in place. It is time to understand how a management system is different from a “program”
and what you need to do to ensure you are providing the best information to top management about your business continuity capabilities.
Attend this presentation and rst learn about management systems in general, about ISO 22301, and the changes to ISO 22301 in its 2019 version.
As the speaker is one of the authors of ISO 22301 2012 and 2019, and represents the experts in the United States, this is an opportunity for you to
learn from someone who has been “down in the trenches” and understands not just what is required, but why it is required, and what each requirement
looks like.
Founder and the President of ICOR, Lynnda Nelson manages ICOR’s education and credentialing programs. She is an expert on international
standards for business continuity management systems, crisis management and communications, and community resilience.
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DAY 3
Wednesday, March 31, 2021
BREAKOUT TRACK 5 – SESSION 5
Patrice Beck
W.W.
Grainger
Operational Risk Management: Champion for Business Continuity
Since Business Continuity became a discipline in the early/mid- 1990s, it’s been an orphan oating from place to place within
organizations; Information Technology, Finance, EHS, or other.
As the myriad of threats to operations has grown, they have garnered the attention of executive leadership. Executives, now more than
ever, support protections against potential threats. They understand and respond to risk.
It is time to move Business Continuity out from under other departments and into a top down driven, risk based structure. Business
Continuity is a signicant component of Operational Risk Management (ORM) and it is this discipline that can ensure executive support
for Business Continuity.
This session explains how Operational Risk Management is the champion of Business Continuity and how to implement ORM practices into your
Business Continuity Program.
Patrice Beck has 20+ years experience in all aspects of Business Continuity Management Programs:BCMPs. She has developed programs in the
continually changing resiliency environment. Her years of experience are testaments to the requisite adaption of BCMPs.
BREAKOUT TRACK 5 – SESSION 6
Dustin
Radtke
Onsolve
Operational Resiliency 2.0 - Turning Data Into True Risk Intelligence With AI
In 2020, more than 600 mass shootings took place in the U.S. and there were 22 weather and climate disasters that cost the nation
a combined $95 billion. The COVID-19 pandemic, coupled with civil unrest, continues to be a source of constant news, data and social
media chatter around the world. From active shooters and riots, to extreme weather and wildres, every one of these critical events
created rivers of data owing from sources like law enforcement, government agencies, news sources and social media. Many business
continuity professionals tasked with monitoring this crisis struggled to make sense of it all.
Unfortunately, data volumes are not going to recede. The constant barrage of information, changing almost daily, can turn into waves of
undenable static if business resiliency teams don’t have the right technology in place to create true risk intelligence they can act upon.
Be it an active shooter, rise in COVID-19 cases, managing a remote workforce or a hurricane, the next level of risk analysis lies in the ability to
transform data surrounding a crisis into accurate, specic intelligence that will impact a company’s people, places and property. In this session,
Dustin Radtke, Chief Technology Ofcer at OnSolve, will outline how business continuity teams can turn data surrounding a critical event into true
risk intelligence with AI and ML. Dustin will also discuss how leading customers in complex industries are already using AI to accelerate operational
resiliency and business continuity.
Dustin Radtke is the Chief Technology Ofcer at OnSolve, a leading critical event management provider for enterprises, SMB organizations, and
government entities. With over 20 years of experience, Dustin excels at building, leading and transforming global product and technology portfolios
for global businesses. In his role as Chief Technology Ofcer, Dustin is responsible for setting product strategy and leading a rapidly growing global
development and operations organization for OnSolve’s market-leading cloud critical event management applications. Dustin has a proven track record
of bringing successful product lines to market as well as reinvigorating existing product lines to achieve their ultimate potential.
BREAKOUT TRACK 5 – SESSION 7
Josh Byrd
Juvare
Darryl
Wilson
Amazon
Web
Services
Key Lessons from Public Sector Preparedness and Response Agencies to Improve Organizational
Resilience
If COVID has taught us anything, it’s that crisis doesn’t happen in a vacuum. Whether it’s a pandemic, a weather incident, civil unrest
or any other emergency, everyone is affected. Learn key strategies and best practices from AWS’s work with public sector organizations
to improve your preparedness planning, response operations, and recovery to maximize operational resilience.
Josh Byrd leads the marketing team at Juvare and is responsible for growing the brand through thought leadership and go-to-market
strategy. He brings over 15 years of marketing leadership and storytelling in diverse elds including healthcare IT, SaaS startups,
commercial electronics, real estate, and music business. Byrd is a graduate of Mississippi State University.
Darryl Wilson is a senior Amazonian with over 20 years of experience in helping organizations modernize the way they deliver services and
solutions to their customers, as well as a Bachelor of Science in Emergency Administration and Planning from the University of North Texas.
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DAY 3
Wednesday, March 31, 2021
2:00p – 3:00p EST
PANEL DISCUSSION
Doniella
McKoy
Health
Partners
Plan
David
Wiseman
BlackBerry
Bill Homer
Rave Mobile
Safety
Ann Pickren
Onsolve
Effective Communications During a Crisis
During the heat of a high-pressure event, an effective crisis communications plan can ensure your organization responds
with a balanced, stabilizing, risk avoidance strategy. Notifying your employees with quick and accurate information is often
just the rst step to putting your plan in action. Learn how to communicate with your employees, customers, stakeholders,
and the public at-large to mitigate the situation and provide a conscious approach when your organization needs it most.
Doniella Mckoy currently serves as the Business Continuity Program Administrator for a health plan provider in Philadelphia,
PA. She responsible for the business continuity software, the crisis communications system and disaster recovery initiatives.
David Wiseman is Vice President of Secure Communications at BlackBerry. He has over 25 years of experience in
software, security, information management, mobility and communications at BlackBerry, IBM, SAP and the US Navy.
Bill Homer has been with Rave for 13 years and is currently our Sr. Director of Solutions Architecture. Bill’s rst 9 years
at Rave were largely focused on Services and Support, where he managed and grew that team. He has personally been
involved with hundreds of deployments of all solutions across all of the various verticals. Bill is now heavily engaged with the
Sales team to provide technical and solutions expertise in the pre-sales process.
Ann Pickren currently serves as the Chief Customer Journey Ofcer of OnSolve. As the Chief Customer Journey Ofcer,
Ann will oversee the implementation of our OnSolve Communication Platform across over 27,000+ OnSolve customers.
Ann will leverage her customer relationships as well as her deep domain expertise and years of experience in the notication industry to help OnSolve
customers leverage the full power of the OnSolve platform to solve their communication needs.
12:45p – 1:45p EST
VIRTUAL TRADE SHOW
1:45p – 2:00p EST
15 MINUTE DEMONSTRATION
(SILVER SPONSOR - 2 sessions)
Rave Mobile Safety
- Keith Weagle
IBM - Swapnil Chalke
3:00p – 4:00p EST
GENERAL SESSION 6
Vanessa
Vaughn
Mathews
Asfalis
Advisors
Colleen
Herrmann
Amazon
Tom Clark
USAA
Dan Newton
PNC
Dan Bailey
Gateway
First Bank
Beyond 2021: A New Era of Resiliency
We have been facing a radically different business environment with new challenges and norms for over a year. Our
profession is now recognized as critical, having delivered solutions that have kept businesses operational and efcient
during these challenging times. How do we sustain this new organization-wide focus on resiliency? What new challenges
will we face beyond 2021? What is the best way for us to be prepared for what’s next?
This session will be a lively, candid discussion with seasoned experts on the frontlines of managing risk and resiliency.
Vanessa Vaughn Mathews is the founder and chief resilience ofcer of Asfalis Advisors.
As Head of Corporate Business Continuity, Colleen is responsible for the strategic direction and tactical implementation
of Amazon Corporate’s Global Business Continuity Program. She manages engagements in all of Amazon’s regions in
organizations as diverse as Global Real Estate and Facilities to Alexa Devices to Prime Video, to ensure we always deliver
for our customers. She is an expert risk manager and uses a risk focus to drive planning and response.
Tom Clark currently works for USAA in the Enterprise Operations Risk Management organization responsible for
governance and oversight of USAA’s enterprise-wide threat analysis and risk assessment management practices,
specically focused on Business Continuation.
Dan Newton has 20+ years of risk management and disaster recovery experience with 14 years in the Financial
Industry.
Dan Bailey is the SVP, Operational Risk Management at Gateway First Bank.
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DAY 3
Wednesday, March 31, 2021
BREAKOUT TRACK 6 – SESSION 1
Bogdana
Sardak
Fusion Risk
Management
Third Party Management Program: Managing Risk & Operational Resilience
In this breakout session, I will share how I developed from the ground up a Third Party Management program, which is part of the overall
resiliency program for Fusion Risk management.
Presentation outline:
• Overview of third-party management program & framework
• Third-party management policy creation and important sections
• Creation of initial setup and internal initiatives before engaging vendors
• Creation and rolling out due diligence requirements
• Third-party management risk assessment, tiering, and scorecard
• Third-party management ongoing management and monitoring
• Risk Identication & connection to overall company’s resiliency program
• Automation of the third-party management process
• Embodying third-party risk management into Business Impact Analysis
• Collaboration with Key Stakeholders in the company (Legal, Security, Accounting, Finance, Business Functions)
• Importance of a mature third-party management program in business partnerships
Bogdana Sardak is a passionate resilience professional working in the business continuity and risk management eld, ultimately gaining experience
in crisis management, disaster recovery, emergency response, mitigation planning at a variety of levels.
BREAKOUT TRACK 6 – SESSION 2
Patrick
Potter
Archer
The Best Offense is a Good Defense - How Resiliency Drives Innovation and ROI
The adage, “the best defense is a good offense,” is attributed to many, including Machiavelli, Sun Tzu and George Washington. It has
been applied as a reference in sports, board games and warfare. It means to take advantage of your opponent by being prepared, focusing
on the basics, looking for opportunities and taking them. During this session, this concept will be applied to operational resiliency, which
is the ability for an organization to bounce back after a disruption – to bend but not break.
Most look at resiliency as a good defense, and that played out in 2020 as many organizations were disrupted which prompted them
to begin building resiliency. However, what if we viewed building resiliency as a business strategy – to help drive innovation, to increase
speed time to market, or to become stronger nancially? Did you know building resiliency often results in a positive ROI over the short- and long-term?
Attend this session to learn about ve ways to build resiliency that will enable your organization to not only come out of disruption, but emerge more
quickly, in better nancial shape, more agile and ready to capitalize on opportunities that present themselves during and after a crisis.
Patrick Potter has over 30 years’ experience leading risk management, operational resiliency, compliance, internal audit, third-party management,
strategic planning and process improvement in both practitioner and consulting roles. He has developed a unique perspective working with analysts,
partners and customers spanning many industries including nancial services, healthcare, government, energy, education, and travel and hospitality.
Patrick is a subject matter expert for Archer where he provides strategic input into the development of the Archer Suite and works with customers
on best practices.
4:15p – 5:00p EST
4:00p – 4:15p EST
NETWORK BREAK
Grab a cup of coffee and join one of our Discussion Forums
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DAY 3
Wednesday, March 31, 2021
BREAKOUT TRACK 6 – SESSION 3
Estella
Maldonado
Delta Dental
Insurance
David
Carter
Delta Dental
Insurance
It’s 2020 : The COVID-19 Era! NEW Disaster Recovery Challenges
February 2020, Delta Dental is deep in the planning of its annual data center failover exercise for the enterprise, the WHO announces
there is a novel virus pandemic. The alarm is real and timely given that this virus is highly infectious and mortality rate is on the upstream.
The California Governor mandates everyone in the state stay home and quarantine. The world, as we know it, has come to a screeching halt!
The question we faced at Delta Dental was, do we cancel this Disaster Recovery Exercise (DRE)? And the answer although not
completely with highest condence was “No, we go forward”. In the back of our minds was the probability that this stay home to quarantine
situation could realistically progress to a worse situation compromising our ability to conduct business as usual and the Crisis Management
team would formally make a disaster declaration at Delta Dental for real. More than ever we needed to ensure our recovery plan worked!
** Promptly, we moved to readjust our DRE planning, including assessing new risks introduced into the picture. Communication,
connectivity, coordination became the pillars of this effort.
In the end, there was consensus that we executed our DRE 2020 better than most years. The communication was clear, issue resolution
was faster, and overall there was tighter control through the four-day exercise. We are here to share our Lessons Learned with you.
Estella Maldonado, DR, custom designs and socializes programs to best meet organization’s needs for recovery and resiliency. Managed
this year’s enterprise DRE at Delta Dental engaging 200+ participants. Trajectory includes Deutsche Bank, IBM, Dow Chemical, Astellas.
David Carter, 15 years in Cyber Risk & Compliance. Believes sustainable value creation for internal/external customers is the primary
measure of success. He manages teams in Risk Controls Monitoring, Red Teaming, Audit Process Support, and Technology Continuity.
BREAKOUT TRACK 6 – SESSION 4
Ted Brown
KETCH
Consulting
The Pennsylvania State University’s Hershey Medical Center - How We Executed During The Corona
Pandemic And Lessons Learned
The Pennsylvania State University’s Hershey Medical Center – How We Executed During The Corona Pandemic And Lessons Learned
presented by Ted Brown, Alumni Elected Member of The Penn State Board of Trustees – Founder and Chair of The Risk Sub-Committee
with Over-sight of Hershey
At DRJ Fall World Ted Brown presented how Penn State University went from Classroom education to distance learning with 63,000
students attending 300 Zoom classes the rst day after Spring Break. That session got a 9.2 on a scale of 1-10. This session will discuss
how Penn State’s Hershey Medical delt with the Pandemic as a health care provider and a teaching institute. For example, 144 nursing students were
quarantined when 3 tested positive with COVID-19. This session will cover almost a year of planning and execution and will convey lessons learned
for not only health care providers, institutions of learning, but all organizations. The session will be presented by a Penn State Trustee with oversight
of Hershey but will also include interviews with Hershey Leadership.
OVER A DOZEN LESSONS LEARNED THAT YOU CAN APPLY TO YOUR ORGAIZATION. Ample time for Q & A after the session.
Ted Brown, CBCP, CBCV, MBCI President & CEO of KETCHConsulting, has been an Alumni elected member of the Penn State Board of Tustees
since 2013 (re-elected in 2016 and 2019). He is founder and Chair of the Risk sub-committee with oversight of Penn State’s Hershey Medical Center.
As one of IBM’s rst business continuity and recovery services’ (BCRS) executives, Brown led its growth from zero revenue in 1989 to half a billion
dollars in 1998. With 52 years in technology, Brown has contributed 32 years of experience to the business continuity industry. He also offered a great
deal of time and personal assistance during the long effort to reconstruct the U.S. Virgin Islands, including the only clinic, and he led the year-long
recovery of the University of the Virgin Islands after Hurricane Marilyn.
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DAY 3
Wednesday, March 31, 2021
BREAKOUT TRACK 6 – SESSION 5
Kevin
Barnard
ServiceNow
You Survived COVID-19. But Are You Ready for What Comes Next?
In 1906, San Francisco was shattered by a magnitude 7.9 earthquake, but contrary to popular belief, it wasn’t the earthquake that
destroyed the city. Instead, it was a devastating re sparked by residents eager to use their stovetops again. The takeaway? Often, it’s not
the initial disaster that harms us but rather a poor response in its aftermath.
Today, many organizations occupy a similar position. Though most survived the initial shock of COVID-19, their subsequent processes
and systems are still neither secure, resilient, nor compliant, and businesses lack a cross-functional lens to facilitate enterprise-wide crisis
management. As a result, organizations are vulnerable but unaware of it.
Here, Kevin will highlight those vulnerabilities and offer a path forward in which business continuity and resiliency shifts from reactive recovery to
proactive, business-aligned scenario planning. He’ll draw from his time leading IT Disaster Recovery, Business Continuity, and Crisis Management at
GE Capital to offer actionable tips to:
• ensure resiliency is a C-level priority
• understand and prioritize critical assets, processes, and capabilities across the organization
• shift risk and resiliency from IT to line of business-driven
The big idea? In a volatile world, disasters can occur at any time. Our disaster response strategies must reect that via improved visibility and agility.
Kevin is a Senior Director in ServiceNow’s Chief Innovation Ofce, where he helps organizations build the workow-driven Connected Enterprise of
agility, resiliency, and visibility. Before that, he held a variety of senior IT positions at GE Capital, a federally-regulated ‘too big to fail’ bank.
Kevin Barnard is a Senior Director in the Chief Innovation Ofce at ServiceNow where he helps customers strategize and build the workow-driven Connected
Enterprise. In this role, he crafts enablement materials and provides C-level guidance to organizations seeking to improve agility, visibility, and resiliency.
BREAKOUT TRACK 6 – SESSION 6
Carlo
Kelejian
Continuity
Innovations
Crisis Management in a Virtual Environment
Remote working has brought upon many challenges to the workforce. One of these challenges for BC/DR teams is adjusting from
physical to virtual command centers. This session will focus on how to manage events in a virtual environment and utilizing technology to
create and manage workows to ensure proper management of a crisis or incident.
Carlo Kelejian is an award winning consultant and has over 20 years experience in the BC/DR industry. Carlo holds a Master’s Degree
in Business Continuity Management from Norwich University, a CBCP certication from DRII, and MBCI from the BCI. His experience
includes working with many industries such as Financial, Manufacturing, Government, Education, Insurance, Health Care and more.
BREAKOUT TRACK 6 – SESSION 7
James
Slaby
Acronis
Len
Tamasi
Acronis
Biren
Jajal
Acronis
Raymond
Sue
Acronis
Keith Lukes
Ubistor
Charting a Low-Risk Path to Modern Disaster Recovery
Several new forces have converged to highlight the urgent need for DR and to transform the business case for it. The sudden
shift to remote work, the growing reliance on SaaS applications, and a surging cyberthreat environment have created daunting
new challenges to preserving 24/365 business uptime. Further, the high cost and relative inexibility of traditional DR solutions
calls for new thinking, architectures and implementations – including a path forward that minimizes risks to the business.
By interviewing a business leader who recently oversaw a successful modern DR deployment, Acronis DR and cybersecurity
experts will explore the whys of the company’s decision-making process: the factors that combined to make a compelling, low-risk
business case for the move. The discussion will then move to the hows: the methods the company used to overcome obstacles and
sell the project internally, to craft requirements and evaluate potential vendors, and ultimately to deploy its chosen solution.
The session will include a brief look at some compelling features of the company’s implementation, an examination of the
trend toward the convergence of data protection with DR, and a look at how testing and auditing have evolved past their former
status as cumbersome and painful obligations.
James Slaby is the Director of Cyber Protection at Acronis. He has also worked as an industry analyst covering cybersecurity,
cloud services and networking at research rms like Forrester and the Yankee Group. With over 300 published tech research
reports, he has been quoted in The Economist, the Wall Street Journal and hundreds of tech publications.
Biren Jajal has over 25 years of experience in the backup, disaster recovery, virtualization, and enterprise storage space.
He has served as a Disaster Recovery Specialist with Acronis for over 8 years and regularly engages in helping partners build
a cloud disaster recovery practice as part of their managed services.
Len Tamasi focuses on empowering partners and clients to grow and protect their business with Acronis Disaster Recovery
solutions. Len has over 20 years of experience in the Disaster Recovery and Information Technology markets with companies such as GiantLoop, Verizon
Enterprise and Terremark.
Raymond Sue has over 20 years of experience in backup, disaster recovery and datacenter management. He has served as a Senior Solutions
Engineer with Acronis specializing in cloud and DR for almost 8 years and previously worked as a datacenter manager for a mid-sized company
supporting four global data centers.
Keith Lukes brings decades of expertise in DR consulting to advise companies on the business and technical drivers of modern DR deployments.
Besides extensive experience with complex managed services and enterprise data storage, Keith has deep knowledge of the current generation of
leading DR vendor solutions.
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VIRTUAL AGENDA
DAY 4
Thursday, April 1, 2021
10:00a – 10:45a EST
SOLUTIONS TRACK 2 - SESSION 1
Frank
Trovato
Info-Tech
Research
Group
Three Common Mistakes in Ransomware Security Planning
When large organizations are crippled for days or weeks due to a ransomware attack (e.g., Garmin, City of Baltimore, Travelex, etc.),
it begs the question how are these attacks penetrating what should be a mature security prole? And why are they not able to contain
the incident more quickly, and then simply restore infected systems from backup?
This session will cover three common mistakes are made by these and other organizations that leave them unprepared to prevent or
reduce ransomware risk.
1. Failure to position risk in business terms to get appropriate funding and security policy buy-in.
2. Not going deep enough in testing ransomware readiness.
3. DR planning, including backup strategy, does not account for a ransomware threat that could infect your backups and DR site.
Frank Trovato is a Research Director at Info-Tech Research Group, and a certied business continuity professional with extensive experience in
organizational resilience planning.
SOLUTIONS TRACK 2 - SESSION 2
Dave Hunt
Homeland
Security
Consulting,
LLC
Business Continuity Perspectives on Preventing Workplace Violence and Insider Threat
Business Continuity Programs should address the risks of insider threat and extreme violence which have the potential to seriously
impact any organization. Identifying persons who may harm others or the organization can prevent incidents and provide appropriate
intervention measures. Organizations should develop a program to manage these risks, tailored to the needs of their organization,
addressing the steps in prevention, mitigation, response and recovery. Implementing training for workplace violence prevention also
benets the organization to identify persons who may wish to harm the organization through theft of intellectual property, IT system
compromise, reputational damage or pilferage.
Dave Hunt, FBCI, CPP is a national subject matter expert, with 35 years of law enforcement and emergency response experience.
He has developed many of the nation’s emergency preparedness guidance documents, including the current DHS active shooter
preparedness program, the national workplace violence standard, the national exercise guidance and national planning guidance.
Dave Hunt, FBCI, CPP, has 35 years experience in law enforcement and emergency response, supporting organizations in managing risk and
protecting employees and assets. Mr. Hunt recently led a team to revise the DHS Active Shooter Preparedness Program, and served on the technical
committee to revise the National Standard for Workplace Violence Prevention and Intervention. He has worked with corporations of all sizes, universities,
non-prots and houses of worship to develop capabilities to prevent and respond to crisis incidents. He frequently lectures on risk management and the
need to incorporate extreme violence prevention and insider threat management into business continuity programs.
SOLUTIONS TRACK 2 - SESSION 3
Dr. Al
Marcella
BAC, LLC
Cybersecurity - What’s Keeping Management Awake Tonight!!
Sustainable business resiliency begins with proactive cyber security!
Cybersecurity refers to the people, products, and processes that protect electronic data from those with malicious intent. This
presentation will provide participants with an insight into the technologies that may wreak havoc throughout an organization’s operating
environment. Our discussion will focus on cyber security exposures and associated attacks that are commonly perpetrated against
organizations and individuals.
Dr. Marcella will discuss cyber security exposures…identifying various threat actors that seek to wreak havoc and disrupt business
operations. Session participants will be provided with proactive internal control recommendations, designed to mitigate the associated risks and
security exposures brought by these threat actors.
Dr. Marcella, is president of BAC, LLC an internationally recognized public speaker, author, researcher, consultant, and workshop facilitator..
Dr. Al Marcella recipient of the ISSA’s Security Professional of the Year award in 2016 is an internationally recognized public speaker, author,
researcher, consultant, seminar leader with 40+ years of experience in IT audit, security & risk management.
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DAY 4
Thursday, April 1, 2021
SOLUTIONS TRACK 2 - SESSION 4
Andrew
Gilman
CommCore
Consulting
How to Recover Your Reputation After a Crisis
When Johnson & Johnson navigated through its tampering crisis 30 years ago, they called CommCore founder and CEO Andrew
Gilman. He is still known in U.S. PR circles as “The Tylenol Man” because of that successful collaboration and outcome. When the
Canadian government was faced with a health, economic and tourism crisis due to the SARS epidemic, they called only one U.S.-based
PR company: CommCore.
When The New York Times wanted to write about the most effective and innovative crisis communications simulation program, they
called CommCore and published a prole of our PressureTest™ simulation. NPR also singled out CommCore for our cutting-edge
approach to crisis planning. The New York Observer named CommCore one of the Power 50 PR Firms.
When it happens (not if) to your company, industry or community, what can you do to prepare, withstand and recover? Andrew Gilman, President
and CEO of CommCore Consulting will provide experience and examples and hands-on exercises to participants.
Andrew Gilman is a crisis communications expert, Andrew has provided advised hundreds of corporations, institutions and government ofcials.
Andrew created CommCore’s industry leading PressureTest™ that focuses on social media and traditional table top crisis simulations.
10:45a – 11:45a EST
GENERAL SESSION 7
Regina
Phelps
EMS
Solutions
Inc.
How Will the COVID-19 Pandemic Affect Our Industry & How Can You Prepare?
The COVID-19 pandemic was everything we had feared and prepared for many years. Those of us who wrote and developed
pandemic plans were brought into the light during the heightened avian u scare in the 2000’s culminating in the 2009 H1N1 pandemic.
Fortunately for the world, the 2009 pandemic was mild by all accounts. We had planned for something that could be just as bad as
1918, but fortunately, that didn’t happen. The world then fell back into a slumber and pandemic planning became a box to check
on a compliance form but not a fully developed or robust plan. “After all, 2009 wasn’t that bad.” Fast forward to 2020 and the great
coronavirus pandemic. It was all we dreaded and more.
Does the pandemic secure the positions of business continuity (BC) and crisis management (CM) or could we nd ourselves in a
compromised position? I hope for the later but I fear the former. Going forward all BC/CM professionals will need to know how to discuss
and demonstrate the value we continue to bring to the organization. You know the old saying – out of sight, out of mind.
Topics covered:
• As a profession, what has worked and what needs improvement with COVID-19?
• As the pandemic winds down, how critical is BC/CM?
• How do you dene the value of BC/CM to your organization?
• What are the top values that BC/CM brings to your organization?
• Understand how to demonstrate BC/CM value to management
Regina Phelps is an internationally recognized thought leader in the eld of emergency management, pandemic and contingency planning. Since
1982, she has provided consultation, training and speaking services to clients on ve continents.
11:45a – 12:00p EST
15 MINUTE DEMONSTRATION
(GOLD SPONSOR)
Castellan Solutions
- Brian Zawada
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DAY 4
Thursday, April 1, 2021
BREAKOUT TRACK 7 – SESSION 1
Chris Duffy
Innite Blue
Andy Witts
Innite Blue
Paradigm Shift: Redening Plans with Agility and Depth
For years we have built ofce-centric plans. The shift from those plans to a distributed workforce brings additional challenges and
opportunities.
In this session you will learn proven techniques and strategies to help you analyze your current building plans and update them to t
with the changing priorities brought on by the new normal of working from home. You’ll understand how to expand the value past Business
Continuity and organizational resiliency while minimizing the work effort overall.
Chris Duffy creates high value customer experiences in Organizational Resiliency and serves as a trusted adviser and strategist to BC
in the Cloud clients. He’s also a recognized, award-winning speaker and evangelist for the elevation of BC/DR.
With over 15 years’ experience in the industry, Andy Witts manages the Customer Success, Professional Services and Customer
Support department for all applications at Innite Blue.
BREAKOUT TRACK 7 – SESSION 2
John Liuzzi
Southern
Glazer’s
Wine and
Spirits
Business Continuity Leadership - Do You Have “The Right Stuff?”
Do you have the “Right Stuff” to be a Business Continuity leader in the future?
Business Continuity leadership both now and in the future, will be inuenced by constant change, geopolitical volatility, technological
disruptions, and both economic and environmental uncertainty. The historic events of 2020 challenged Business Continuity professionals
like never before. With a worldwide pandemic, an historic year of hurricanes, tornados, and wildres, along with national civil unrest, 2020
represented the most volatile, dynamic, and eventful year in our lifetime.
The most important lesson learned from these events is that they have forever raised the bar for what will be expected from the
Business Continuity professional in the future. There is now a new denition of who the future Business Continuity leader must be and,
what role they must play. Business Continuity professionals must now realize that in order to survive in tomorrow’s volatile, complex, and
ambiguous business environment, they will need leadership skills different from those that helped them succeed in the past.
So, do you have the “Right Stuff” to be a Business Continuity leader in the future? Come join us at this informative session as we discuss real-world
examples and successful strategies that have been embraced by today’s industry leading professionals as they evolve to meet the dynamic challenges
which will dene the Business Continuity programs of tomorrow.
John Liuzzi has over 25 years of Business Continuity experience. He is an experienced company President, C-Level executive, and three term
Congressional appointee. He is currently the Director of Business Continuity for Southern Glazer’s Wine and Spirits.
BREAKOUT TRACK 7 – SESSION 3
Michael
Quam
Micron
Technology
Case Study and Lessons Learned - Afghanistan SOC
Michael Quam brings with him more than 14 years on the industry of resilience. In addition to currently working for Micron Technology,
Michael Quam is also serving in the US Army Reserves in this eld. At Micron, Michael leads a global team of BCM professionals. His
team is responsible for BCP, CM, DR, and Incident Response globally across 17 countries and 37 sites.
In the military, Michael has just returned from Afghanistan, where he stood up a SOC and ran the Crisis Management program over
all Afghanistan. Prior to that, he served in a risk advisor on several tours to Afghanistan, a cultural expertise advisor in the Pentagon and
National Defense University, and Business Continuity Instructor at the Military Intelligence schoolhouse.
Protecting Soldiers while ensuring mission success and Army values has many similarities across many of the business sectors (People,
Operations, and Reputation). Today’s session will detail the standing up of the SOC in Afghanistan and the role CM plays in a SOC and in Incident
Management. In addition to this, Michael will cover lessons learned from one of the most crisis prone countries in the world and the importance of some of
the key components of CM: Identication, Escalation, and Communication. This will also cover the relationship between BCP and CM and the differences
in training each. He will then end the session with some key transitions from this military experience back to his role within Micron Technology.
Michael Quam is working BCM at both Micron Technology and the US Army Reserves. Leading BCM, CM, and DR for more than 14 years. In
Afghanistan, leading CM for the Afghanistan Security Operations Cell, with over 100 crisis incidents in a 1 year period.
12:00p – 12:45p EST
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DAY 4
Thursday, April 1, 2021
BREAKOUT TRACK 7 – SESSION 4
Kelley
Okolita
Cambia
Health
Solutions
The Importance of Managing Data Related to your BCM Program
The session will focus on the management of data related to your BCM Program.
What data do you need? Why it is important to dene a single source of truth for different types of program data. How to capture the
data. How to keep the data current. Using an example of Supplier related data – providing and example of how powerful the data can be
in your management of business continuity risk.
Kelley Okolita is recognized as an industry expert with more than 25 years experience and sought after as a speaker. Presented at
conferences from US to Australia and Singapore. Published a book in 2010 on building an enterprise wide business continuity program.
BREAKOUT TRACK 7 – SESSION 5
Ashley
Goosman
Liberty
Mutual
Insurance
COVID-19 and Next Normal for Business Continuity
In this presentation, I will share an overview of Liberty Mutual’s approach to responding to COVID-19, then talk about the global impact of
the pandemic, the new normal and share my thoughts about the future of business continuity.
Ashley Goosman is a Business Continuity and Crisis Management manager who works for Liberty Mutual Insurance, helping employees
Enterprise-wide respond to and prepare for business interruptions.
BREAKOUT TRACK 7 – SESSION 6
Cheyene
Marling
BC
Management
- A Castellan
Solutions
Company
Become a “Top Talent” Using These Five Traits
Degrees and certications, although benecial and marketable, will not necessarily predict your professional trajectory. Data shows that if
you want to get hired, stay hired and grow your career you need to embrace ve very important traits, build a powerful personal brand and be
adaptable to change. Becoming a top talent requires more than using your expertise to meet the needs of your organization. It necessitates
using your talents, creativity and expertise to think outside of the box and advance the success of your team, program and company.
Cheyene Marling, Hon. MBCI is a global leader with over 22 years dedicated expertise specializing in the business continuity profession.
She founded BC Management, Inc. in 2000, and in July 2019, BC Management became a part of Avalution Consulting LLC, which is now a
Castellan Solutions company. Cheyene is responsible for overseeing stafng strategies and data research analytics for our clients globally
in addition to providing career assessment and coaching expertise.
12:45p – 1:45p EST
SPONSOR SPEED NETWORKING
Connect with our sponsors with our Sponsor Speed Networking sessions. In each 5 minute session, you will join a sponsor and up to 5 people in a
breakout room. Each attendee will have the opportunity to ask one question (5 questions total). After 5 minutes, you will switch rooms, joining a new sponsor
for 5 minutes. At the end of the Sponsor Speed Networking sessions, you will have met with 12 different sponsors.
1:45p – 2:00p EST
15 MINUTE DEMONSTRATION
(SILVER SPONSOR - 2 sessions)
Everbridge
- Greg Mummah
Acronis - Raymond Sue and Stephen Nichols
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DAY 4
Thursday, April 1, 2021
2:00p – 3:00p EST
PANEL DISCUSSIONS (join 1 of 4 sessions)
James
Green
DRJ EAB
Member
Thomas
Boehling
Amazon
Aaron
Callaway
ServiceNow
Alice
Kaltenmark
BCI USA
Chapter
1 - New Business Models/Planning Tools
Join us for an interactive session exploring new business models and planning tools from a panel of experts. Whether you
plan on following specic guidelines, rules, or regulations, staying on top of the latest trends is a must. Learn new insights
from these experienced industry leaders.
James Green has worked on risk events that have occurred all over the globe. In 2020 he was named the BCI’s
Consultant of the Americas, becoming the rst person to be honored with this award twice.
Thomas Boehling, Senior Business Resilience Manager, has spent the last 20+ years driving innovation in the business
continuity and technology disaster recovery disciplines. A passionate advocate for “resilience by design,” his experience
spans the military, nance, insurance, healthcare, manufacturing, publishing and technology services. Thomas is currently
at Amazon, managing the resiliency program for global human resource operations.
Aaron Callaway, Director Global Risk Transformation, is a 20+ year industry expert focused on business continuity and IT
disaster recovery. Prior to ServiceNow Aaron was the founder of FairchildRS. FairchildRS was acquired by ServiceNow in
2019 and the Fairchild product was the blue print for the ServiceNow BCM product.
Alice Kaltenmark joined the BCI USA Chapter board as a voluntary board member in 2015 and is currently the chapter
president. Alice’s professional experience spans over 20 years in business continuity and disaster recovery in the information
solutions industry and over 40 years in IT.
Pat
Scheckel
Singlewire
Software
Courtney
Eiceman
Innite Blue
Dan Perrin
Workplace
Recovery
Peter
Steinfeld
AlertMedia
2 - Get the Word Out Effectively
When disaster strikes, the last thing you want to worry about is trying to track down all of your employees to make
sure they’re safe and know what’s going on. Learn how to notify co-workers, reassure the public, and put your crisis
communications plan in action. Customers and other stakeholders will appreciate a stable, balanced response when your
organization faces the challenge of an unexpected crisis.
Dan Perrin runs the Workplace Recovery Group within Regus. Dan has been with Regus since 2005 and has worked in
the Workplace Recovery division since 2012. Dan and his team manage and assist several thousand clients globally by using
the Regus platform of over 3000 locations to design, implement, test and run their people recovery.
Peter Steinfeld is passionate about helping organizations protect their most valuable assets: their people. He has been
involved in the emergency communications industry for nearly 20 years—advising organizations on matters related to
employee safety.
Pat Scheckel is the Executive Vice President of Product Management and Marketing at Singlewire Software. Pat has been
with Singlewire since 2010 and is responsible for the product roadmap and marketing of the InformaCast emergency mass
notication system.
With over 15 years of experience in marketing and communications, Courtney Eiceman’s main focus is bringing the Innite Blue brand to life. Her main
responsibilities include strategizing and executing marketing campaigns, and leading customer-focused events and initiatives.
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DAY 4
Thursday, April 1, 2021
Jason McCall
Colorado
State Trooper
Anne-Marie
McLaughlin
New York
University
Joan Landry
Abbott
Laboratories
Garry
MacArthur
N7 Security
Group
3 - When Civil Unrest Comes Knocking
Many businesses face increased risk when protests near facilities turn into a large-scale, public disturbance. Civil unrest
can threaten employees, disrupt operations, and damage property. Prioritize the safety of your employees and the resilience
of your organization by exercising your crisis management plan, emergency notication services, and emergency response
plan. Proactively work with co-workers, building security, and even local law enforcement to ensure your plans, resources,
and relationships are ready for an unpredictable, unnerving event. A bit of preparation can make all the difference.
Joan Landry, AFBCI, MBCP, is the Business Continuity Principle Consultant for Abbott, a global healthcare company. Joan
has spent more than a decade working to ensure resiliency in the face of disruption across Abbott’s diverse businesses.
Garry P. MacArthur CPP, PSP is the Principal of N7 Security Group, LLC a rm specializing in physical security consultations
and executive protection.
Anne-Marie McLaughlin CBCP is Director of Emergency Management and Continuity at New York University. Prior to this
role, she led emergency management and continuity for the University of Massachusetts Boston.
Serving Colorado since 2008, Task Force Ofcer, Trooper Jason McCall P.S.P, A.B.C.P leads the State Infrastructure
Protection Team. As the State’s physical security expert, he supports communities by working with private and public partners
to protect people, structures, assets, and processes.
Dr. Steve B.
Goldman
MIT
Sherri Flynn
Agility
Recovery
Charlie
Maclean-
Bristol
PlanB
Consulting
Tom
Muehleisen
NUARI
James
Slaby
Acronis
4 - Exercising/Testing Your Plans
Successful business continuity and disaster recovery requires realistic exercising to validate your plans. Creating real-
world drills should challenge and develop your staff, highlight areas of need, and provide tangible data you can share to gain
executive support.
Dr. Steven B. Goldman is an internationally recognized expert and consultant in Business Continuity, Crisis Management,
Disaster Recovery, and Crisis Communications. He has 30+ years experience across many aspects of business continuity.
Consultant of the Year 2020, Sherri Flynn has 25+ yrs training & collaborating with all levels of employees. Sherri provides
consulting services on all aspects of Business Continuity Planning and is a certied Master Business Continuity Planner
(MBCP), Information Security Manager (CISM) & ISO 22301 Lead Implementer.
Charlie Maclean-Bristol is a multi award winning business continuity and crisis management author and consultant. He is
the owner and founder of two UK based business Continuity companies, PlanB Consulting a business continuity consultancy
and Business Continuity Training and training provider.
Tom Muehleisen, CISSP, MIPM and Retired Army Lieutenant Colonel, is a proven leader in cybersecurity. He is currently
the Director of Cyber Operations for NUARI, where he designs and facilitates cyber exercises on the DECIDE® platform. He
has a rich emergency management background as a National Guardsman, ranging from ghting res to writing Washington
State’s cyber response plan.
James Slaby is the Director of Cyber Protection at Acronis. He has also worked as an industry analyst covering cybersecurity,
cloud services and networking at research rms like Forrester and the Yankee Group. With over 300 published tech research
reports, he has been quoted in The Economist, the Wall Street Journal and hundreds of tech publications. Slaby has also
held product and solutions marketing roles at tech vendors including Sonus, Acme Packet, Bay Networks and Motorola.
3:00p – 4:00p EST
GENERAL SESSION 8
Eric McNulty
Harvard
University
Dr. Steve B.
Goldman
MIT
Leading for Resilience: New Challenges and Opportunities
In these unprecedented times, business continuity teams are being tested as never before. Leaders face multiple simultaneous
threat scenarios, requiring that they keep themselves and their teams stronger, longer. Their effectiveness is dependent upon the ability
to create a culture of resilience as much as on any specic skill set. In this interactive session, the presenters will draw from decades
of experience and share pragmatic approaches to building organizational capacity and capability to successfully navigate turbulence:
accurate anticipation, nimble pivots, and trust-based relationships.
Participants with a better understanding of how to lead and manage multi-dimensional incidents, leverage time and pacing to optimize
preparedness and response, and engage disparate stakeholders in unied action.
Eric McNulty writes and speaks on leading through crisis and change. He speaks to audiences globally about leading in fast moving,
unpredictable circumstances. Eric is co-author of the book, You’re It: Crisis, Change, and How to Lead When it Matters Most.
Dr. Steven B. Goldman is an internationally recognized expert and consultant in Business Continuity, Crisis Management, Disaster
Recovery, and Crisis Communications. He has 30+ years experience across many aspects of business continuity.
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DAY 4
Thursday, April 1, 2021
4:15p – 5:00p EST
TOWN HALL / CLOSING SESSION
Vanessa
Vaughn
Mathews
Asfalis
Advisors
Tracey
Rice
Fusion Risk
Management
Cheyene
Marling
BC
Management
- A Castellan
Solutions
Company
Ann Pickren
OnSolve
Ramon
Pinero
BlackBerry
Maintaining Focus in Such Trying Times
Several media outlets chose “resilience” as the word of the year in 2020. Join an enlightening Town Hall session with
some of the resilience industry’s leading experts openly discussing how organizations, businesses, and individuals can
maintain focus in such trying times. Our panelists discuss the future recovery and the challenges many business continuity
professionals will face down the road.
Vanessa Vaughn Mathews is the founder and chief resilience ofcer of Asfalis Advisors.
With more than twenty years of experience in business continuity, Tracey Rice is an accomplished industry leader and a
passionate evangelist, who builds relationships with BCM leaders in enterprise organizations across the globe.
Ann Pickren currently serves as the Chief Customer Journey Ofcer of OnSolve. As the Chief Customer Journey
Ofcer, Ann will oversee the implementation of our OnSolve Communication Platform across over 27,000+ OnSolve
customers. Ann will leverage her customer relationships as well as her deep domain expertise and years of experience
in the notication industry to help OnSolve customers leverage the full power of the OnSolve platform to solve their
communication needs.
Ramon Pinero is responsible for the implementation and deployment of AtHoc solutions across all sectors and customer
support. In this capacity, Ramon interfaces closely with AtHoc product groups, the CTO and engineering, yielding a eld-
ready product line, compatible with evolving customer environments and ensuring an outstanding customer deployment
experience. In prior positions, Ramon was a web application developer, manager of all presales, implementations,
customer support and training for AtHoc. Ramon attended San Francisco State University.
Cheyene Marling, Hon. MBCI is a global leader with over 22 years dedicated expertise specializing in the business
continuity profession. She founded BC Management, Inc. in 2000, and in July 2019, BC Management became a part of
Avalution Consulting LLC, which is now a Castellan Solutions company. Cheyene is responsible for overseeing stafng
strategies and data research analytics for our clients globally in addition to providing career assessment and coaching
expertise.
4:00p – 4:15p EST
NETWORK BREAK
Grab a cup of coffee and join one of our Discussion Forums
DRJ Spring 2021: A Virtual Experience - Registration Guide |
Page 42 of 42
VIRTUAL AGENDA
ADDITIONAL COURSE OPTIONS
THESE COURSES REQUIRE AN ADDITIONAL FEE.
COURSE 1
Business Impact Analysis (BIA)
Saturday, March 27, 1:00 p.m. – 5:30 p.m. EST
$
1,200 per person
Presenter: Ted Brown
When: Instructor will contact you to set timing
Covid-19 has proven that we can consult, train, and educate remotely. We are proud of our partnership with DRJ and the successful virtual execution
of this class last Fall. On March 27, 2021, students will attend the initial instruction via ZOOM, followed by one-on-one training including survey review,
on subsequent days. This course is an in-depth look at how to conduct a Business Impact Analysis (BIA). The class is for both BIA novices and
experienced professionals. It provides you with the opportunity to gain a deeper knowledge and understanding of the BIA. The course will explore the
concept of the BIA. You will be taught two different approaches to a BIA – interviews and workshops and the value of each. You will also be provided
with an actual BIA survey and the results of clients BIA’s.
The objectives of this class are:
• Understand the BIA process;
• Understand how to structure a BIA;
• Apply the standard methods to conduct a BIA;
• How to determine the results of the BIA & identify the critical functions for recovery strategies.
For more course information email [email protected] or call 484-919-2966.
To register for this course, please email DRJ at [email protected].
Ted Brown, MBCI, CBCP, CBCV, president, and CEO of KETCHConsulting, is a recognized crisis management and business continuity industry leader.
COURSE 2
Learn To Create a Tabletop Exercise
Friday, April 2, 9:00 a.m. – 12:00 p.m. EST
$
600 per person
Presenter: Ted Brown
When: Instructor will contact you to set timing
Covid-19 has proven that we can consult, train, and educate remotely. We are proud of our partnership with DRJ and the successful virtual execution of
this class last Fall. On April 2, 2021, students will attend instruction via ZOOM. In this class you will be given four different table-top scenarios, including
the injects, and you will learn how to create a situation, scenario, and injects for your audience, your business, your location, and your BCP maturity.
You’ll identify operations, decisions, and policies that impact the ability of a business unit to execute plans. The exercise will end with conclusions and
discussions that will change, emphasize, and otherwise affect your business continuity/COOP plan. You will conclude with an “after action” report that
will lead to effective modications and improvements to the plans being exercised.
For more course information email [email protected] or call 484-919-2966.
To register for this course, please email DRJ at [email protected].
Ted Brown, MBCI, CBCP, CBCV, president, and CEO of KETCHConsulting, is a recognized crisis management and business continuity industry leader.
