Position Classification Standard for Computer Clerk and Assistance Series, GS-0335

Computer Clerk and Assistant TS-40 February 1980

Position Classification Standard for

Computer Clerk and Assistance Series,

GS-0335

Table of Contents

SERIES DEFINITION....................................................................................................................................3

EXCLUSIONS...............................................................................................................................................3

OCCUPATIONAL INFORMATION...............................................................................................................4

DEFINITIONS................................................................................................................................................7

DISTINGUISHING FACTORS ....................................................................................................................10

TITLES........................................................................................................................................................12

EVALUATION OF POSITIONS ..................................................................................................................12

GRADE CONVERSION TABLE.................................................................................................................13

FACTOR LEVEL DESCRIPTIONS.............................................................................................................13

FACTOR 1, KNOWLEDGE REQUIRED BY THE POSITION................................................................13

FACTOR 2, SUPERVISORY CONTROLS.............................................................................................17

FACTOR 3, GUIDELINES......................................................................................................................19

FACTOR 4, COMPLEXITY.....................................................................................................................20

FACTOR 5, SCOPE AND EFFECT........................................................................................................22

FACTOR 6, PERSONAL CONTACTS...................................................................................................23

FACTOR 7, PURPOSE OF PERSONAL CONTACTS ..........................................................................24

FACTOR 8, PHYSICAL DEMANDS.......................................................................................................24

FACTOR 9, WORK ENVIRONMENT.....................................................................................................25

OPM BENCHMARK DESCRIPTIONS .......................................................................................................26

COMPUTER CLERK, GS-0335-2, BMK #1 ...........................................................................................26

COMPUTER CLERK, GS-0335-03, BMK #1 .........................................................................................27

COMPUTER CLERK, GS-0335-03, BMK #2 .........................................................................................30

COMPUTER CLERK, GS-0335-04, BMK #1 .........................................................................................32

COMPUTER CLERK, GS-0335-04, BMK #2 .........................................................................................35

COMPUTER CLERK, GS-0335-04, BMK #3 .........................................................................................38

COMPUTER ASSISTANT, GS-0335-05, BMK #1.................................................................................40

COMPUTER ASSISTANT, GS-0335-05, BMK #2.................................................................................43

COMPUTER ASSISTANT, GS-0335-05, BMK#3..................................................................................46

COMPUTER ASSISTANT, GS-0335-05, BMK #4.................................................................................49

COMPUTER ASSISTANT, GS-0335-06, BMK #1.................................................................................52

COMPUTER ASSISTANT, GS-0335-06, BMK #2.................................................................................55

COMPUTER ASSISTANT, GS-0335-06, BMK #3.................................................................................58

COMPUTER ASSISTANT, GS-0335-06, BMK #4.................................................................................61

COMPUTER ASSISTANT, GS-0335-07, BMK #1.................................................................................65

COMPUTER ASSISTANT, GS-0335-07, BMK #2.................................................................................68

COMPUTER ASSISTANT, GS-0335-07, BMK #3.................................................................................71

COMPUTER ASSISTANT, GS-0335-08, BMK #1.................................................................................75

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Computer Clerk and Assistant TS-40 February 1980

Position Classification Standard for

Computer Clerk and Assistance Series,

GS-0335

Table of Contents

continued

COMPUTER ASSISTANT, GS-0335-08, BMK #2.................................................................................78

COMPUTER ASSISTANT, GS-0335-09, BMK #1.................................................................................82

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Computer Clerk and Assistant TS-40 February 1980

SERIES DEFINITION

This series covers positions involving performance or supervision of data processing support and

services functions for users of digital computer systems including such work as: (1) receiving,

maintaining, and issuing data storage media for computer operations; (2) collecting and

sequentially staging input media with associated program instructions for processing; (3)

scheduling the use of computer time for program processing; (4) collecting, maintaining, and

distributing program and systems documentation; and (5) collecting raw information, preparing

flow charts, and coding in program languages; or, (6) other support functions. This work

requires knowledge of external data processing sequences, controls, procedures, or user and

programming languages, rather than in-depth knowledge of computer requirements or techniques

associated with development and design of data processing systems.

This standard cancels and supersedes the fly sheet for the Computer Aid and Technician Series,

GS-0335 which was issued in October 1965 (TS 58).

EXCLUSIONS

1. Positions operating or supervising the operation of the control console of a digital

computer system are classified in the

Computer Operation Series, GS-0332.

2. Positions requiring knowledge and ability to operate peripheral computer equipment

(card readers/punches, tape and disk drives, high speed printers, etc.) or other related

equipment as paramount qualification requirements in support of computer production

services are classified to the

Equipment Operator Series, GS-0350.

3. Positions involved in operating keyboard controlled equipment to transcribe, verify or

input data in a form acceptable to data processing systems are classified in the

Data

Transcribing Series GS-0356.

4. Positions involved in verifying, coding or correcting information according to

numerical, alphabetical, or alphanumeric symbols for input to data processing systems

are classified in the

Coding Series, GS-0357.

5. Positions involving responsibility for information technology systems and services

used in the automated acquisition, storage, manipulation, management, movement,

control, display, switching, interchange, transmission, assurance, or reception of

information. Such positions are classified in the

Job Family Position Classification

Standard for Administrative Work in Information Technology, GS-2200.

6. Positions operating telecommunications equipment in transmitting and receiving

computer data, primarily requiring knowledge of communications systems, operations,

and procedures are classified in the appropriate communications equipment operating

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Computer Clerk and Assistant TS-40 February 1980

series: Telecommunications Processing Series, GS-0390; or General Communications

Series, GS-0392.

7. Positions involved in general clerical support in a data processing organization;

AND/OR, clerical positions which involve incidental operation of data processing related

or computer connected equipment (e.g., keypunch, terminals) that do not require

knowledge of data processing methods, procedures, or languages as paramount

qualifications requirements, are classified to an appropriate clerical series.

OCCUPATIONAL INFORMATION

Employees in this occupation support or assist other employees who design, operate, or use

automatic data processing systems applications and products. Most positions involve work in

one or a mix of functional areas typically identified as tape library, production control,

scheduling or direct support to subject matter or computer specialists. Descriptions of the work

and the qualifications required are discussed under those headings.

Tape Library

Employees in tape libraries store, control, clean, repair and issue magnetic tapes and other

portable storage media.

Tape libraries are storage and control centers for processing media, most commonly magnetic

tapes, although disk packs, punched cards, and other materials or documents used in computer

processing may also be stored in the library. Typically, the library work includes a variety of

duties such as applying labels, flashers, and protection rings to tapes; cleaning and repairing

tapes; recording changes in tape inventory; and, issuing tapes for use in program processing.

Performance of some duties requires operation of equipment such as a tape verifier/cleaner to

check tape condition and remove excess oxide build-up; a degausser to demagnetize tapes so

they can be re-used; and on-line remote terminals to transcribe or verify tape inventory entries.

This work requires knowledge of data processing terminology and abbreviations related to

program identification, tape selection, and inventory entries. This knowledge is also used to

interpret and follow abbreviated instructions concerning tape sequencing for multiple use during

operations, and similar instructions represented by abbreviated or coded instructions.

Production Control

Employees working in production control gather, check and annotate processing material and

instructions prior to submission to computer operations. Some employees resolve tape, card or

control problems during processing and some review products for quality and accounting

purposes or for indications of processing problems. Typically this work involves some operation

of equipment such as card readers, optical character readers and remote terminals.

Production control work requires knowledge of data processing codes and abbreviations,

production schedules, system control languages and security controls over access to computers

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Computer Clerk and Assistant TS-40 February 1980

and products. Some employees follow step by step instructions to identify tapes, change a few

specified control cards and pass along operator instructions. Others advise users on how to

prepare requests and then plan and insert control streams, establish priorities and write special

instructions for operators. Many employees review computer products for a variety of purposes.

This ranges from checking for proper number of copies and proper print alignment through

reviewing system reports and dumps for flow and control problems and to work analyzing and

writing production preparation, control and review procedures for accepting new processing

work.

Scheduling

Some employees prepare computer operating schedules specifying the sequence for processing a

number of programs or jobs. Effective use of computer operating time and processing capacity

must be considered in writing schedules. Capacity considerations include the available

combinations of equipment, operating speeds, number of units of core, number of core partitions

and other similar features. Time considerations include set-up, run and output times required to

complete each job. Also, schedulers consider job priorities and needed input from prior

processing. Schedulers for multiprogramming systems consider job separation within parallel

schedules to preclude programs from contending for data bases, system utilities or core capacity.

Some employees may do little scheduling because processing is primarily controlled by a

detailed master schedule or the operating system includes a scheduling software routine. These

employees commonly enter ad hoc jobs in time gaps in the master schedule or assign priorities,

adjust controls and enter such jobs to an automated queue. They may also use override

commands to restructure master or automated schedules in solving operating or production

problems.

Support to Computer Specialists

Some computer assistants at full performance levels perform duties much like those assigned to

entry and trainee level computer specialists. They assist computer specialists in collecting,

organizing and maintaining computer program documentation and manuals. As directed they

code programs, draw flowcharts and diagrams and perform other similar duties. Within

prescribed limits, some employees write small link, merge or edit programs or work directly

from user instructions to write modifications to existing programs.

Such support work typically requires knowledge of the scope, contents and purposes of program

documentation (e.g., project proposals, data sources, report exemplars, access methods, etc.).

Many positions include work requiring knowledge of programming languages (COBOL,

FORTRAN PL/1) and job control languages for coding and program testing duties. In addition,

some work requires knowledge of system hardware such as the number and kind of devices,

operating speeds, amount of core and other equipment characteristics. Knowledge of equipment

is often supplemented by knowledge of internal software routines such as schedulers, reports

generators, link, merge or other built in routines. Typically, computer assistants acquire

knowledge for these support positions through a mix of experience in related computer clerk or

assistant positions and, training in on-the-job or after hours programs of study and experience.

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Computer Clerk and Assistant TS-40 February 1980

Support to Subject Matter Users

Some computer clerks and assistants provide data processing support to subject matter specialists

through distributed processing networks. They work at remote terminal stations entering raw

data to update or change information files, preparing and entering commands to execute

established programs and performing non-routine data searches. Some remote processing

stations contain “mini-computers” in addition to terminals and related peripheral equipment.

Such minis serve as intermediate storage and control devices (buffers) or may provide local

ability to structure and manipulate data. Work involving support to subject matter users varies in

difficulty ranging for example, from highly structured input and retrieval methods and

procedures for recurring production jobs to tailored search and manipulation strategies for

special purpose products. Some employees discuss product requirements with users and give

advice on how to structure job requests to obtain data desired.

Computer clerks or assistants use knowledge of data base contents, access authorizations, control

methods and program output options to structure coded retrievals through a terminal and provide

video display or printed reports, graphs or charts. Data manipulation and information retrieval

work requires the same kind of knowledges, skills and abilities whether executed through a

remote central computer or through a local mini-computer. This work is distinguished from

computer and other equipment operations work in the requirement for paramount knowledges of

program contents and retrieval methods rather than paramount knowledges of equipment

operation techniques.

Computer Languages

Computers function on the basis of instructions developed in an artificial form of language

acceptable for electronic translation and execution within the machine system. There are many

languages and variations used for general and special purposes. Most computer clerks and

assistants commonly use at least some terminology from programming, system control and user

access languages. Some employees, especially those supporting computer programming work,

use higher level languages extensively. Requirements for knowledge of computer language are

evaluated according to the degree and manner of use or application rather than the language from

which applied terminology is derived.

Quality Control

Most computer clerks and assistants perform quality control duties and responsibilities before,

during or after computer processing. Typically this work is included with other duties and

responsibilities although there are some fulltime quality control positions.

Quality control prior to processing involves checking set-up packages of tapes, run sheets,

special instructions and schedules. During processing quality is maintained through such work as

adjusting priorities, correcting run controls, adding jobs or accommodating run specifications to

most current data. Post processing quality review and control encompasses a wide range of

considerations. This work may involve readily apparent conditions such as print clarity or

alignment, number of copies and user identity. Quality control extends to employees who

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Computer Clerk and Assistant TS-40 February 1980

examine operator logs, system reports and dumps and program documentation to identify trends

and recurring problems and to develop new operating controls and procedures.

Quality control work requires many of the knowledges of programs, equipment, languages and

processing procedures and methods needed for production control and scheduling work.

DEFINITIONS

Some data processing terms and abbreviations common to this occupation are provided below.

For a more comprehensive list of data processing terminology and definitions, refer either to the

Job Family Position Classification Standard for Administrative Work in the Information

Technology Group, GS-2200, or, the Federal Information Processing Standards publication 11-1

(American National Dictionary for Information Processing, X3/TR-1-77, Computer and Business

Machine Manufacturer’s Association, Washington, D.C. September 1977)

BLOCK DIAGRAM – A diagram of a system, instrument, or computer in which the principal

parts are represented by suitably annotated geometrical figures to show both the basic functions

of the parts and the function interrelationships between them.

CODE – To represent data or a computer program in a symbolic form that can be accepted by a

data processor.

CODER – A person who writes but does not usually design computer programs.

CONTENTION – Program or data requirements needed by two or more programs within the

same scheduling period, requiring adjustment of processing sequence.

CORE – A magnetic storage in which the data medium consists of magnetic cores (also referred

to as “main storage”).

CORE DIVISION/SEGMENT/PARTITION – Separate portions of core capacity, each capable

of accepting and processing different programs or jobs for multi-programming within a single

computer.

DATA BANK – A set or comprehensive collection of libraries of data.

DATA BASE – A set of data, part or the whole of another set of data, and consisting of at least

one file that is sufficient for a given purpose or for a given data processing system.

DEBUG – To detect, trace and eliminate mistakes in computer programs or in other software.

DEPENDENCY – Processing in which output from one program or job becomes input for

another program or job.

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Computer Clerk and Assistant TS-40 February 1980

DISTRIBUTED PROCESSING – A method to provide direct computer access to users located

outside the data processing center, normally through a remote terminal communications network.

FAILURE – (Also, abnormal termination, unscheduled halt) Unanticipated termination of

processing due to a fault or error.

FILE – A set of related records treated as a unit.

FILE MAINTENANCE – The activity of keeping a file up to date by adding, changing or

deleting data.

FLOWCHART – A graphical representation of the definition, analysis, or method of solution of

a problem, in which symbols are used to represent operations, data, flow, equipment, etc.

JOB CONTROL LANGUAGE – A problem-oriented language designed to express statements in

a job that are used to identify the job or describe its requirements to operating system.

JOB – A set of data that completely defines a unit of work for a computer and usually includes

all necessary computer programs, linkages, files, and instructions to the operating system.

MODEM – (Modulator-demodulator) – A device that modulates and demodulates signals

transmitted over data communications facilities.

MULTI-PROCESSOR – A computer employing two or more central processing units under

integrated control.

MULTI-PROGRAMMING – A mode of operation that provides for the interleaved execution of

two or more computer programs by a single central processing unit.

PROGRAM – The full collection of instructions that serve to cause the computer to use and

manipulate data to solve a problem.

PROGRAMMING LANGUAGE – An artificial language established for expressing computer

programs.

REMOTE JOB ENTRY (RJE) – Submission of jobs through an input unit that has access to a

computer through a data link.

REMOTE STATION – Data terminal equipment for communicating with a data processing

system through a data link.

ROUTINE – An ordered set of instructions that may have some general or frequent use.

SETUP – An arrangement of data or devices to solve a particular problem.

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Computer Clerk and Assistant TS-40 February 1980

SOFTWARE – Computer programs, procedures, rules, and possibly associated documentation

concerned with the operation of a data processing system.

SPOOLING – The reading of output from and the writing of input onto auxiliary storage

concurrently with job execution in a form suitable for later processing or output operations.

STAGING – The manual process of collecting, checking and placing in a designated location all

the instructions and materials (tapes, disks, cards, instructions, etc.) needed by a computer

operator to set up and run a program.

SYSTEM – 1. The total collection of interconnected and interrelated equipment and its

processing capabilities available to perform data processing functions. 2. A collection of

interrelated computer processing programs, typically using a common data base or

interconnected data bases to produce output for a functional program such as personnel, supply,

finance and others.

TIME SHARING – The interleaved use of time on a computing system that enables two or more

users to execute computer programs concurrently.

USER LANGUAGE – Essentially conversational languages constructed specifically, or by

extraction from higher level languages to enable lay users to communicate with and execute

established programs, normally through a remote terminal.

USER TERMINAL – An input-output unit by which a user communicates with an automatic

data processing system.

UTILITY PROGRAM – A computer program in general support of the processes of a computer

(e.g., a diagnostic program, trace program, sort program).

UTILITY ROUTINE – A routine in general support of the processes of a computer (e.g., input

routine).

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Computer Clerk and Assistant TS-40 February 1980

DISTINGUISHING FACTORS

Positions classified in this series are typically distinguished from related computer specialist

positions in that they do not require: (a) a knowledge of overall program or system design and

logic; (b) the use of the principles for managing and organizing work for computer processing;

or, (c) an intensive understanding of the work processes to be automated. Distinctions between

positions in this occupation and work in the computer specialist and other occupations are

described below:

Computer Clerk & Assistant,

GS-0335

Information Technology Specialist,

GS-2210

Uses practical knowledge of data processing

system, workflow, and controls.

Uses in-depth knowledge of requirements,

techniques, applications, and practices of

automatic data processing equipment

systems and methods.

Collects raw information, records

specifications as designed by others, draws

flow charts, and codes programs to machine

acceptable language according to a

specialist’s design specifications and

instructions.

Collects and analyzes information,

coordinates and defines requirements,

conducts feasibility studies, designs systems,

programs, and equipment configurations.

Prepares rough scale drawings of floor plans

and equipment arrangement for new

installation. Coordinates with

manufacturer’s representative regarding

installation plans and timing.

Reviews and recommends acquisition of

hardware and software based on technical

evaluation of cost, capability, speeds,

capacities, etc. in relation to known and

anticipated processing requirements.

Codes standardized applications (merge,

edit, etc.) as supplements to programs.

Adds, changes, or removes control language

instructions according to instructions.

Designs program content for new

applications, modifies existing applications,

provides for standardized routines,

incorporates comprehensive run stream to

provide for recurring fixed and variable

applications.

Responsible for data element accuracy.

Responsible for system and program design

integrity.

Typically schedules applications on a daily

basis, ensures master schedule processing,

and provides time in schedules for demand

processing. May develop long term

schedules based on general statements of

processing frequency.

Responsible for system and program design

integrity. Designs and controls master data

flow and processing schedule to meet known

recurring requirements, and to provide

system readiness for demand processing.

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Computer Clerk and Assistant TS-40 February 1980

Computer Clerk & Assistant,

GS-0335

Computer Operator,

GS-0332

Provides tapes, sometimes disks, and

program documentation to operators, may

mount tapes.

Mounts and dismounts tapes and disks, sets

up and runs programs on the computer

according to run instructions.

Uses remote terminal to update and query

automated tape inventory system or to

support subject matter information needs.

Requires knowledge of program contents

and access methods.

Operates control console to control computer

and all peripherals during processing.

Requires knowledge of internal computer

and peripheral equipment flow and work

processes.

Follows run sheet instructions to provide

input tapes and to receive, label, control, and

store output tapes. Maintains tapes by

cleaning, degaussing, and making minor

repairs.

Uses run book or run sheet to monitor run in

progress to ensure that hardware and

software systems are working according to

design and program specifications. (In a

small processing center, the computer

operator may perform all tape library

functions in addition to operating the

computer system.)

Operates some peripherals as an incidental

part of processing preparation and control

functions.

Operates mainframe computer and controls

peripherals as a regular, recurring part of

program processing.

Peripheral Equipment Operator,

GS-0350

May operate some of the same equipment as

the Peripheral Equipment Operator,

incidental to primary duties.

Essentially full time operation of peripheral

and related equipment.

Computer Clerk & Assistant,

GS-0335

Other Occupations

Performs some general, clerical and

equipment operating duties as elements of

work that supports data processing

operations, or computer specialists.

Paramount qualifications requirements are

based on knowledge of data processing

methods, controls or languages, and an

understanding of how data processing

systems operate.

Perform some duties associated with data

processing occupations such as operate

terminals to input, format, and retrieve data,

or to store, edit, and produce finished textual

material. Such work normally requires use

of specified controls and commands in a

subject oriented user language. However,

paramount qualifications relate to clerical

skills in support of functional or subject

matter specialist.

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Computer Clerk and Assistant TS-40 February 1980

TITLES

The title Computer Clerk is established for non-supervisory positions in grades GS-1 through

GS-4.

The title Computer Assistant is established for non-supervisory positions in grade GS-5 and

above.

Positions which meet the criteria of the

General Schedule Leader Grade Evaluation Guide for

evaluation as leaders should have the titles listed above prefixed by the word "Lead."

Positions which meet or exceed the criteria of the

General Schedule Supervisory Guide for

evaluation as supervisors should have the titles listed above, prefixed by the word "Supervisory"

(e.g., Supervisory Computer Clerk).

EVALUATION OF POSITIONS

Non-supervisory positions should be evaluated on a factor-by-factor basis using, to the extent

possible, one or more of the Office of Personnel Management benchmarks for GS-3 through

GS-9 contained in this standard. The benchmarks are representative of positions in the

occupation. The factor levels contained in this standard are used to point rate positions that

cannot be matched to the benchmarks provided. The

primary standard may be used to evaluate

factors of positions that significantly exceed the factor level descriptions contained in this

standard. (See

Introduction to the Position Classification Standards).

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Computer Clerk and Assistant TS-40 February 1980

GRADE CONVERSION TABLE

GRADE

POINT RANGE

190-250

255-450

455-650

655-850

855-1100

1105-1350

1355-1600

1605-1850

1855-2100

2105-2350

FACTOR LEVEL DESCRIPTIONS

FACTOR 1, KNOWLEDGE REQUIRED BY THE POSITION

Factor 1 measures the nature and extent of information or facts which the worker must

understand to do acceptable work (e.g., steps, procedures, practices, rules, policies, theories,

principles and concepts) and the nature and extent of the skills needed to apply those

knowledges. To be used as a basis for selecting a level under this factor, a knowledge must be

required and applied.

Level 1-1 -- 50 points -

The work at this level involves routine repetitive tasks requiring knowledge of: (1) a numeric,

alphabetic or alphabetic-numeric filing system in order to hang, pull-stack-place, and rehang

tapes in a tape library by following step by step instructions and tape identification lists; or, (2) a

log control system in order to receive input media make in/out log entries, and to sort and place

finished work in pick-up bins for across the counter processing requirements.

Many positions require knowledge of step-by-step instructions to set-up and operate equipment

that perform repetitive operations (e.g., decollator, burster, electro-static copies, tape degausser).

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Computer Clerk and Assistant TS-40 February 1980

Level 1-2 -- 200 points -

Employees at this level perform clerical support duties such as storage, control, distribution and

records work requiring knowledge of established rules such as those for: collecting and staging

tapes, instructions and other items needed for processing programs; accepting and controlling

priority jobs; or, monitoring retention periods for computer tapes.

Employees at this level also use knowledge of procedures and control systems to ensure that

work steps are performed in proper sequence (i.e., work that directly supports processing is

performed before maintenance work) and that log and inventory entries are current and accurate.

The work also requires knowledge of a few standard codes and abbreviations such as those: on

tape labels and inventory records; that define repetitively used control language entries; and used

for entries to production reports.

Many employees use knowledge of codes, basic keyboarding techniques and operating

instructions to set-up and operate equipment such as computer terminals, tape and disk cleaners

or input devices (card reader, optical character reader).

Level 1-3 -- 350 points -

The work at this level requires knowledge of standardized data processing rules, operations and

procedures enabling employees to resolve common or recurring problems or to perform

standardized variations in work methods.

For example:

-- To resolve a request when Privacy Act restriction apply, a control unit employee

works with the requester to satisfy statistical data requirements and amends the request to

suppress personal identifications in the output.

-- Employees in production control or the tape library recognize conflicting or

overlapping use of tape or other input needed for more than one job and annotate

operator instructions accordingly.

Employees use knowledge of a system control language to adjust data definition and command

variables during each processing cycle for an assigned block of programs. This knowledge is

also used to identify and resolve control related processing problems involving options in format,

content and dependency. For example, production controllers follow run instructions to insert

controls providing for variations in product format, annotate run sheets to make allowance for

dependent and follow-up processing and correct control and sequence problems during

processing.

Some employees use knowledge of computer equipment characteristics and constraints (e.g.,

number and kind of devices, operating speeds, memory sizes) in basic scheduling, production

control and programming support work. For example, jobs are spaced in an operating schedule

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Computer Clerk and Assistant TS-40 February 1980

according to the number of input and output devices available, the amount of core available for

sequential or parallel processing, need for single or multiple tape passes and the amount of time

needed for each job.

Some employees use knowledge of a user oriented processing language in order to provide

output support to subject matter users.

Such work involves using entry, command and action codes to retrieve standardized reports,

schedule and control a number of job requests and produce and distribute products according to

job priorities.

Level 1-4 -- 550 points -

Employees at this level perform a wide range of preparing, advising, assisting, coding and

procedure related problem solving duties using knowledge of data processing rules, operating

procedures and processing methods similar to those described at the 1-3 level. In addition, work

at this level involves knowledge of one or more of the following:

-- at least one programming language such as COBOL, FORTRAN, PL/1 or ALGOL;

-- system control language at a level that provides for devising run control streams

according to general instructions and review of product specifications;

-- system hardware, software and program capabilities and limitations for

multi-programming systems operating in more than two partitions.

-- terminology, codes, abbreviations and graphics for preparing systems documentation

or programs;

-- program data contents, standardized jobs within programs and methods for defining

and retrieving non-standard data and reports.

Some or all of these knowledges are used in assisting programmers and other users or in

scheduling, controlling and problem solving work. For example, work at this level includes:

-- assisting computer specialists by coding programs from detailed specifications or,

arranging for test runs and checking results for flow, control and specified kinds of

coding errors,

-- explaining program, job and random access production capabilities, discussing

information requirements, advising users about how to write product specification and

setting up and scheduling jobs,

-- scheduling a mix of programs for a multi-program system or, resolving priority,

product options, multiple dependency, job control and related problems,

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Computer Clerk and Assistant TS-40 February 1980

-- setting up job control streams for multi-program systems, annotating operator

instructions to define special conditions, providing input media for each job and

resolving failures caused by control stream, tapes or disks, or

-- preparing coded retrieval strategies, executing jobs through a remote terminal, storing

and retrieving data in a buffer computer and advising users on how to define and

structure non-routine data and product requirements.

Some employees use knowledge of languages and equipment in conducting system

record searches to identify and/or resolve procedural errors. They review system reports,

operating schedules, operator logs, selected system dumps and other documents and

sources. They compare processing plans against experience, identify scheduling, input,

data, tape, disk or other sources of errors or delays in processing. They record patterns of

recurring conditions or combinations of conditions contributing to processing failures or

delays and find other indicators that operating conditions, equipment or methods are

causing problems in processing. They amend schedules and set-up procedures. They

also prepare summaries of problem conditions and, for program or system corrections

they report their findings to specialists.

Level 1-5 -- 750 points -

At this level employees carry out limited specialized projects and assignments using knowledge

of fundamental data processing methods, practices and techniques in work involving

development, test, implementation and modification of computer programs and operating

procedures.

In addition, employees use knowledge of data content and output options for a variety of

administrative, scientific and/or technical program applications that are processed on any of

several multi-program operating systems. These knowledges are used in coding program

segments for several computers or in such duties as developing control streams and schedules for

a mix of independent and interdependent programs.

Employees also use knowledge of time sharing, RJE, batch and demand processing in work such

as allocating core, assigning input/output channels, describing scheduling conventions, preparing

limited subject matter data base routines or programs or writing new program documentation and

operating procedures.

Employees use the knowledges at this level as the bases for analysis and decision making in

several functional settings. For example, they: accept, reject or modify work requests in

developing new or projected schedules; explain to and advise users about schedules, codes,

operating variations (including coded shortcutting techniques) and product options; maintain,

interpret and write portions of program and operational manuals for programming, scheduling

and production control functions; and similar duties when decisions are based on in-depth

knowledge of the systems and programs.

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Computer Clerk and Assistant TS-40 February 1980

Level 1-6 -- 950 points -

In addition to the knowledges previously described, at this level employees use extensive

knowledge of at least one multi and, typically several single processor computer systems. They

monitor processing work flow and diagnose and resolve error and problem conditions involving

many program interrelationships and interlocking computer systems. The work at this level

encompasses many of the problem solving aspects of computer specialist work concerned with

effective program implementation and processing except those requiring programming

corrections or equipment repair. This work requires extensive knowledge of computer

equipment, internal computer processes, applications and utility programs and magnetic media.

It also requires knowledge of a wide range of analytical and diagnostic methods, procedures and

principles. In addition knowledge is required of some elements of programming, systems

analysis and equipment operations.

These knowledges are used to identify the nature and source of problems occurring during

processing and to plan and implement solutions. Employees at this level commonly use these

knowledges to advise specialists in setting up run instructions and developing effective operating

methods.

The work at this level commonly involves taking action to order and interpret system dumps,

order and implement back-up recovery procedures to replace faulty tapes or disks, reallocating

equipment usage in order to work around equipment malfunctions, recognizing priority

contentions and removing work from an operating schedule and other similar actions involving

knowledge of the equipment, programs and operating options. This work often requires that the

employee implement decisions by taking action to change run streams, correct operating

instructions, restructure full or partial schedules after system failures are resolved and other

actions involving analysis and decision making responsibilities.

FACTOR 2, SUPERVISORY CONTROLS

"Supervisory Controls" covers the nature and extent of direct or indirect controls exercised by

the supervisor, the employee's responsibility, and the review of completed work. Controls are

exercised by the supervisor in the way assignments are made, instructions are given to the

employee, priorities and deadlines are set, and objectives and boundaries are defined.

Responsibility of the employee depends upon the extent to which the employee is expected to

develop the sequence and timing of various aspects of the work, to modify or recommend

modification of instructions, and to participate in establishing priorities and defining objectives.

The degree of review of completed work depends upon the nature and extent of the review, e. g.,

close and detailed review of each phase of the assignment; detailed review of the finished

assignment; spot-check of finished work for accuracy; or review only for adherence to policy.

Level 2-1 -- 25 points -

The supervisor makes assignments and gives specific directions as to what is to be

accomplished; how it is to be done and the deadline for completion. Duties are performed within

U.S. Office of Personnel Management 17

Computer Clerk and Assistant TS-40 February 1980

the specific instructions. Work is spot checked or reviewed in progress. Completed work is

reviewed for adherence to schedule and compliance with detailed instructions. The supervisor or

a senior worker is normally available to provide direction or assistance.

Level 2-2 -- 125 points -

The supervisor gives instructions for non-recurring work assignments, deviations from normal

schedules or new procedures. Within established procedures the employee independently

performs recurring work making adjustments to accommodate deviations in work methods based

on experience and precedent actions. Unfamiliar situations or deviations from established

practices are referred to the supervisor or computer specialists for resolution.

Completed work is reviewed on the basis of system reports, customer comments, specialist or

operator notification of problems during processing. Review is to determine that the employee

has used proper procedures and methods, and that the work is completed within established

deadlines.

Level 2-3 -- 275 points -

The supervisor provides direction on objectives and priorities for new work, deadlines and

deadline changes for new and established work.

The employee identifies the work to be done, plans and carries out the steps required and

submits completed work to users (programmers, operators, functional users) without supervisory

review. Independently deviates from instructions to provide for unspecified dependencies, lower

or higher priorities, extended run time, additional core and other changes based on past

experience and flexibility within processing specifications. Incumbent commonly adapts or

develops new work procedures and instructions for application by self and others.

Incumbent seeks supervisory assistance and discusses problems related to the work when

processing requests appear to exceed system capacity (I/O requirements, excessive core,

throughput time) or could have adverse effect on other processing requirements (excessive level

of priority, equally important but conflicting requirements against the same data base or

program).

Completed work is reviewed for conformity to deadlines and accepted practices on the basis of

end of shift reports, operator log notes, and responses from technical and functional users

regarding the quality and accuracy of work products. Work methods are not normally reviewed

unless a recurring, common pattern of problems develops.

U.S. Office of Personnel Management 18

Computer Clerk and Assistant TS-40 February 1980

FACTOR 3, GUIDELINES

This factor covers the nature of guidelines and the judgment needed to apply them. Guides used

in General Schedule occupations include, for example: desk manuals, established procedures

and policies, traditional practices, and reference materials such as dictionaries, style manuals,

engineering handbooks, the pharmacopeia, and the Federal Personnel Manual.

Individual jobs in different occupations vary in the specificity, applicability and availability of

the guidelines for performance of assignments. Consequently, the constraints and judgmental

demands placed upon employees also vary. For example, the existence of specific instructions,

procedures, and policies may limit the opportunity of the employee to make or recommend

decisions or actions. However, in the absence of procedures or under broadly stated objectives,

employees in some occupations may use considerable judgment in researching literature and

developing new methods.

Guidelines should not be confused with the knowledges described under Factor 1, Knowledge

Required by the Position. Guidelines either provide reference data or impose certain constraints

on the use of knowledges.

Level 3-1 -- 25 points –

Guidelines are available and are written in step by step sequence, or are presented orally in detail

and are readily memorized. They are complete, specific and permit no deviation in their

application. Employees work strictly according to the guidelines, referring all exceptions to the

supervisor.

Level 3-2 -- 125 points –

The guidelines at this level are in the form of terminal and other equipment manuals, program

run books or run sheets, flow charts, master schedules, and others that are detailed as to what is

to be done. Selection of an appropriate guideline is usually clear. However, the guidelines may

provide for judgmental deviations in the work processed, such as alternative methods for coding,

applying system control language, or performing a retrieval through a terminal. Digression from

guidelines which has not been established by experience and precedent actions is referred to the

supervisor.

Level 3-3 -- 275 points -

The employee works with new requirements or new applications for which only general

guidelines are available. The employee uses judgment in adjusting the most appropriate

guidelines to fit new processing requirements or develops new methods for accomplishing the

work. Guidelines may require modification to provide for adding new forms of input, allowing

for flexible as opposed to fixed scheduling, adjusting to new or conflicting requirements, or to

adapting to a new hardware/software capability.

U.S. Office of Personnel Management 19

Computer Clerk and Assistant TS-40 February 1980

FACTOR 4, COMPLEXITY

This factor covers the nature, number, variety, and intricacy of tasks, steps, processes, or

methods in the work performed; the difficulty in identifying what needs to be done; and the

difficulty and originality involved in performing the work.

Level 4-1 -- 25 points -

Employee performs tasks that are clear-cut, repetitive and directly interrelated, such as the basic

pull, stage, label, and hang stages of tape library functions; the input/output control functions in

a production control unit; and similar structured work processes. While several kinds of duties

may be included in each position, the work is segmented so that performance of each step is

separate and discrete from others. The nature of the work provides little opportunity for the

employee to decide what is to be done, or the methods to be used.

Level 4-2 -- 75 points -

The employee performs a few different although related tasks, using specified procedures and

methods such as: (1) inventorying, cleaning and repairing tapes, and annotating run sheets to

show multiple use of tapes; (2) arranging for input conversion from one medium to another,

modifying job control stream to provide for product variations, and adjusting priorities; (3)

adjusting schedules to accept late requirements, shifting programs between systems, and adding

new recurring requirements to a master schedule; or, (4) relating flow chart, block diagram, logic

specifications and control requirements to a program coding assignment.

The employee decides what needs to be done, identifies and carries out methods and variations

within established procedures, and makes other similar decisions to perform such work.

The actions to be taken are determined by the product description on each job request. The

employee selects and applies established procedures and methods to satisfy product

requirements.

Level 4-3 -- 150 points -

The employee performs a variety of tasks involving discrete methods and procedures, or a

variety of related tasks that require a sequence of actions involving differing methods and

procedures.

The decision regarding what is to be done results from studying each job order, assignment or

processing problem situation. The employee identifies the sequence of standard and variable

procedures and methods needed to prepare and process the request, or to resolve error

conditions.

Actions to be taken differ according to the equipment or program system appropriate to satisfy

the request, and whether the job is processed in batch or time sharing mode.

For example, work involving this level of complexity includes the following.

U.S. Office of Personnel Management 20

Computer Clerk and Assistant TS-40 February 1980

-- In work directly supporting specialists, employees participate in each phase of a

project ranging from problem definition by the user through implementation of a

program. This includes working in such phases of program development as information

collecting, analyzing, charting, designing, coding, testing, documenting and

implementing.

-- In scheduling work employees consolidate several schedules for different computer

systems into a comprehensive operating schedule. Such work involves trading off and

adjusting processing time between systems to balance overall utilization, and other

similar work requiring consideration of a variety of operating schedules, systems

specifications and processing demands. This level of scheduling requires relating a

number of program characteristics to a variety of computer systems and deciding how an

effective and balanced use of facilities can be accomplished.

In production control employees work with a variety of subject matter program

applications and a wide variety of output options. The employee explains system

capabilities, limitations and output variations to users, advises on the formulation of job

requests based on customer description of product requirements, describes remote entry

methods and language variations, and resolves problems for terminal users who

encounter system related problems during remote processing.

Level 4-4 – 225 points -

This level is distinguished from the previous level by: (1) the variety and complexity of

operating systems monitored (2) the nature and variety of problems encountered and resolved;

and, (3) the nature of independent decisions made by the employee. At this level the employee

typically monitors the operations of several major computer systems (e.g., a multi-processor with

four interconnected CPU's and two multi-program systems each operating in 5-10 partitions).

Programs run on these systems are a mix of independent and interdependent applications.

Specifically, employees at this level perform problem solving duties involving a wide range of

problem or error conditions in equipment, program data and processing methods and procedures.

This diagnosis and resolution of error and problem conditions involves equipment

configurations having different operating characteristics, a wide variety of data and programs

and many different processes and methods to arrive at solutions or develop new procedures.

Decisions regarding what needs to be done include assessing unusual circumstances or

conditions, developing variations in approach to fit the specific problems or dealing with

incomplete or conflicting data. For example, in cases of major equipment failure or excessive/

unexpected amounts of input data, the employee commonly takes a series of actions affecting a

number of programs. This can include transferring programs to other computer systems,

removing jobs from an operating schedule, reassigning equipment allocations to work around

program software or equipment deficiencies and other similar actions.

U.S. Office of Personnel Management 21

Computer Clerk and Assistant TS-40 February 1980

The employee makes decisions and devises solutions based on program, equipment and systems

knowledge. This involves interpreting considerable data to identify the problems, planning and

implementing solutions and refining or designing operating methods or techniques.

FACTOR 5, SCOPE AND EFFECT

Scope and effect covers the relationship between the nature of the work, i.e., the purpose,

breadth, and depth of the assignment, and the effect of the work products or services both within

and outside the organization.

In General Schedule occupations, effect measures such things as whether the work output

facilitates the work of others, provides timely services of a personal nature, or impacts on the

adequacy of research conclusions. The concept of effect alone does not provide sufficient

information to properly understand and evaluate the impact of the position. The scope of the

work completes the picture, allowing consistent evaluations. Only the effect of properly

performed work is to be considered.

Level 5-1 -- 25 points -

Employees perform specific, repetitive operations that are designed to provide tapes or other

media for operations, to receive job orders and distribute products, or comparable levels of work.

The work facilitates the timeliness of other work processes in operations, scheduling, production

control and staging functions.

Level 5-2 -- 75 points -

Employees at this level perform a range of duties in scheduling, production control, library or

other computer support positions according to established procedures and methods. The results

of the work are complete products or complete segments of other products or work processes.

Examples of work at this level are: (1) Tape library employees who regularly perform the full

range of inventory, staging, annotating instructions and maintenance duties in the library; (2)

production controllers who review and amend control streams according to instructions, perform

staging functions for a number of applications, and monitor and correct control language coding

errors for jobs in process; (3) schedulers responsible for a range of programs with variable I/O,

core, runtime and dependency requirements; and (4) assistants to specialists who collect raw

information, prepare finished flowcharts, code programs and other similar kinds of work on a

variety of projects.

The work affects the accuracy of processing by providing the required tapes; applying complete

control amendments; providing for data contention and other potential conflicts during

processing; and, coding according to specifications. Reliability and acceptability are affected by

completion of the work within deadlines; ensuring against media and control related processing

failures, and providing the requested output.

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Computer Clerk and Assistant TS-40 February 1980

It also affects the reliability and acceptability of subsequent processes by providing requested

output and project segments within established deadlines.

Level 5-3 -- 150 points -

This level is distinguished from the next lower level by addition of requirements for solving

problems and answering technical questions about control, scheduling and/or direct support

functions. The problems and error conditions encountered are conventional to data processing

although solutions are not always covered by established or standardized procedures. Results of

the work affect the efficiency of processing services, adequacy of products used in subsequent

activities and processing procedures and methods. Examples of work at this level are:

-- Explaining to and assisting customers in the application of system capabilities when

the customer has unusual or unique processing requirements that are difficult to

formulate.

-- Maintaining established applications programs and modifying program contents to

provide for new data and output when such changes do not modify the original

programming logic and techniques.

-- Adjusting and rebalancing a number of single system schedules to enhance processing

services by using the capacities of several computer systems.

-- Reviewing, testing, and correcting control and run stream procedures to resolve

processing delays or failures.

FACTOR 6, PERSONAL CONTACTS

This factor includes face-to-face contacts and telephone and radio dialogue with persons not in

the supervisory chain. (NOTE: Personal contacts with supervisors are covered under Factor 2,

Supervisory Controls.) Levels described under this factor are based on what is required to make

the initial contact, the difficulty of communicating with those contacted, and the setting in which

the contact takes place (e.g., the degree to which the employee and those contacted recognize

their relative roles and authorities).

Above the lowest level, points should be credited under this factor only for contacts which are

essential for successful performance of the work and which have a demonstrable impact on the

difficulty and responsibility of the work performed.

The relationship of Factors 6 and 7 presumes that the same contacts will be evaluated for both

factors. Therefore, use the personal contacts which serve as the basis for the level selected for

Factor 7 as the basis for selecting a level for Factor 6.

U.S. Office of Personnel Management 23

Computer Clerk and Assistant TS-40 February 1980

Level 6-1 -- 10 points -

Personal contacts are with other employees in the immediate unit, with computer operators, or

user representatives such as clerical personnel who drop off program and processing requests.

The contact typically takes place at the work station, over the counter, or by telephone.

Level 6-2 -- 25 points -

Contacts are with specialists and other recipients of DPC services who are employees of the

same agency, but outside the data processing organization; or, contact with employees of other

agencies or non-governmental organizations who use the DPC facility on a direct submission,

RJE or time sharing basis; or, contacts with contractors representatives such as vendor repair

technicians or customer engineers. The contacts are structured and routine and the role of each

participant is readily determined.

FACTOR 7, PURPOSE OF PERSONAL CONTACTS

In General Schedule occupations, purpose of personal contacts ranges from factual exchanges of

information to situations involving significant or controversial issues and differing viewpoints,

goals, or (()) objectives. The personal contacts which serve as the basis for the level selected for

this factor must be the same as the contacts which are the basis for the level selected for Factor 6.

Level 7-1 -- 20 points -

The purpose of contacts is to exchange factual information such as processing status, deadline

for input submissions, tape or disk availability or condition and similar kinds of factual

information; or to explain established work methods and processes.

Level 7-2 -- 50 points -

The purpose of contacts is to plan or coordinate changes in scheduling requirements or priorities

due to data or equipment related problems; to participate with users in planning and coordinating

new or modified requirements when the work fits generally within system options, schedules,

etc., or, to plan user participation, methodology and deadlines for new projects.

FACTOR 8, PHYSICAL DEMANDS

The "Physical Demands" factor covers the requirements and physical demands placed on the

employee by the work assignment. This includes physical characteristics and abilities (e.g.,

specific agility and dexterity requirements) and the physical exertion involved in the work (e.g.,

climbing, lifting, pushing, balancing, stooping, kneeling, crouching, crawling or reaching). To

some extent the frequency or intensity of physical exertion must also be considered, e.g., a job

requiring prolonged standing involves more physical exertion than a job requiring intermittent

standing.

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Computer Clerk and Assistant TS-40 February 1980

NOTE: Regulations governing pay for irregular or intermittent duty involving unusual physical

hardship or hazard are in Chapter 550, Federal Personnel Manual.

Level 8-1 -- 5 points -

The work is generally sedentary, although there may be some nominal walking or standing for

short periods of time, or carrying of light loads of papers, books, reports and the like that require

only moderate physical ability and physical stress.

Level 8-2 -- 20 points -

The position requires extended periods of standing, walking, stretching, bending, stooping or

carrying of loads of paper, tapes, or cards that may weigh as much as 20 kilograms (45 pounds).

Level 8-3 -- 50 points -

The work requires regular and recurring lifting and carrying of objects of heavy weight (over 50

pounds) and occasional lifting and carrying of heavier materials.

FACTOR 9, WORK ENVIRONMENT

The "Work Environment" factor considers the risk and discomforts in the employee's physical

surroundings or the nature of the work assigned and the safety regulations required. Although

the use of safety precautions can practically eliminate a certain danger or discomfort, such

situations typically place additional demands upon the employee in carrying out safety

regulations and techniques.

NOTE: Regulations governing pay for irregular or intermittent duty involving unusual physical

hardship or hazard are in Chapter 550, Federal Personnel Manual.

Level 9-1 -- 5 points –

The work involves the common risks or discomforts, requiring normal safety precautions typical

of offices, meeting rooms, libraries and the like. The work area is adequately lighted, heated,

and ventilated. Employees in or adjacent to computer rooms may be within environmentally

controlled areas and, although relatively cool, require only normal clothing to compensate for

minor discomfort.

Level 9-2 -- 20 points -

Some work involves moderate risk requiring exercise of safety precautions when operating or

working around equipment with exposed moving parts such as decollators, bursters and others.

Special clothing or protective equipment is not normally required although there is moderate risk

of bodily injury.

U.S. Office of Personnel Management 25

Computer Clerk and Assistant TS-40 February 1980

OPM BENCHMARK DESCRIPTIONS

COMPUTER CLERK, GS-0335-2, BMK #1

Duties

This position, in the tape library, has the following duties.

-- Places labels on and removes labels from magnetic tapes according to instructions from

the supervisor.

-- Files tapes in assigned location and pulls requested tapes for processing as instructed.

-- Delivers and retrieves tapes from the computer room.

-- Serves on a team to conduct physical inventory by locating and identifying tapes in the

library.

-- Makes entries on forms and log books to control tapes.

-- Unpacks new tapes and packs tapes for shipment.

Factor 1, Knowledge Required by the Position -- Level 1-1 -- 50 Points

-- Knowledge of the procedures used to file and retrieve tapes from the library and to

deliver them to the computer room, change labels on tapes and post entries to inventory

records, as well as methods for packing and unpacking tapes.

Factor 2, Supervisory Controls -- Level 2-2 -- 125 points

-- The supervisor explains assignments and any unusual instructions. After initial

instruction, employee performs recurring assignments independently but asks questions

to clarify unfamiliar situations. The supervisor insures that finished work is completed

according to instructions.

Factor 3, Guidelines -- Level 3-1 -- 25 Points

-- Written guidelines or easily memorized verbal instructions cover most library

practices including labeling, filing, inventory, distribution and control of tapes. The

employee must adhere to the guidance and has no authority to deviate or exercise

personal judgment without approval of the supervisor.

U.S. Office of Personnel Management 26

Computer Clerk and Assistant TS-40 February 1980

Factor 4, Complexity -- Level 4-1 -- 25 Points

-- Performs repetitive duties such as tape handling, labeling and filing where there is

little choice in deciding what is to be done. Variations in the performance of the work

are few because of the structured nature of the work.

Factor 5, Scope and Effect -- Level 5-1 -- 25 Points

-- The purpose of the work is to route tapes between the library and data processing

users as well as to record the use and location of tapes through logs and inventory sheets.

The work services and supports the work of others within the data processing facility.

Factor 6, Personnel Contacts -- Level 6-1 -- 10 Points

-- Contacts are with co-workers, computer assistants, and computer operators.

Factor 7, Purpose of Contacts -- Level 7-1 -- 20 Points

-- The purpose is to exchange information pertaining to tapes.

Factor 8, Physical Demands -- Level 8-2 -- 20 Points

-- The work requires long periods of standing, stooping and recurring lifting of up to 50

lb. cartons.

Factor 9, Work Environment -- Level 9-1 -- 5 Points

-- The tape library work setting is comparable to offices and book libraries and has no

unusual risks or discomforts. The employee is expected to exercise safe work practices.

TOTAL POINTS – 305

GS-2 = 255-450

COMPUTER CLERK, GS-0335-03, BMK #1

Duties

As a tape librarian, incumbent of this position uses knowledge of the tape library operating

procedures to . . .

-- make print out changes as tapes change classification, e.g. from input to output,

current to historical, retained to deleted; pull punched cards which indicate the new

identification and forward cards to update the master tape library inventory listing.

U.S. Office of Personnel Management 27

Computer Clerk and Assistant TS-40 February 1980

-- complete forms, log books, listings or other records of actions taken in order to control

the work flow and identification of tapes processed through the data processing center.

-- pull tapes to be erased and question unusual listings, e.g. tapes retained for long

periods and suddenly released to be "scratched".

-- locate and forward tapes within and outside the DPC as requested, making appropriate

entries in journals for control purposes.

-- make tape labels from run-sheets or print outs.

-- file and retrieve tapes.

-- sequence tapes properly for jobs being assembled for processing.

-- operate tape cleaner to remove surface particles and a degausser to erase tapes,

reviewing listings carefully to detect improper entries which could cause good tapes to be

erased.

Factor 1, Knowledge Required by the Position -- Level 1-2 -- 200 Points

-- Knowledge of the rules and procedures applied to accomplish the work functions of

the tape library, to include those for routing, identifying, filing and cleaning tapes as well

as the forms and documents used to control the flow of tapes.

-- Knowledge of common computer codes and abbreviations, printout listings, tape

handling procedures, and data processing center organization.

-- Skill in operating a tape degausser to erase tapes and in operating a tape cleaning

machine to remove particles from the surface of tapes without erasing the content.

Factor 2, Supervisory Controls -- Level 2-2 -- 125 Points

The supervisor provides additional instructions as required for new or unusual work

assignments, e.g., to explain changes in tape retention practices. Employee carries out

assignments independently, reporting unfamiliar situations to the supervisor for assistance.

Review for compliance with established procedures is accomplished through spotchecks of work

in progress.

Factor 3, Guidelines -- Level 3-1 -- 25 Points

Employee adheres to the written guidelines such as the tape library procedures guide and the

master tape listing which cover most work situations. Unusual situations not covered are

referred to the supervisor. Employee is not permitted to deviate from the published guides and

supplementary oral instructions.

U.S. Office of Personnel Management 28

Computer Clerk and Assistant TS-40 February 1980

Factor 4, Complexity -- Level 4-2 -- 75 Points

The work consists of tasks which are usually performed in a prescribed sequence and require

close attention to details to avoid mistakes. Program changes, adding new runs and deleting

others are conditions which result in daily changes to the tape inventory in addition to effecting

routing and identification of other tapes. Additionally, procedures are continuously revised for

improvement or to meet changes in program requirements. The employee must quickly adjust to

the revisions.

Factor 5, Scope and Effect -- Level 5-1 -- 25 Points

The purpose of the work is to perform tape labeling, filing, cleaning, routing and control duties.

The care and maintenance of tapes affects the reliability of subsequent processing and products.

Sequential staging affects the timeliness and accuracy of computer operations.

Factor 6, Personal Contacts -- Level 6-1 -- 10 Points

Contacts are with co-workers, and other data processing center employees.

Factor 7, Purpose of Contacts -- Level 7-1 -- 20 Points

The purpose of contacts is to discuss tape routing procedure, clarify instructions, locate

misplaced tapes, verify the list of tapes to be degaussed and to exchange other factual

information related to the work.

Factor 8, Physical Demands -- Level 8-2 -- 20 Points

The work requires long periods of standing, stooping and recurring lifting of up to 23 kilogram

(50 lb). cartons.

Factor 9, Work Environment -- Level 9-1 -- 5 Points

The work environment involves normal risks and discomforts and the employee is expected to

observe normal safety precautions.

TOTAL POINTS -- 505

GS-3 = 455-650

U.S. Office of Personnel Management 29

Computer Clerk and Assistant TS-40 February 1980

COMPUTER CLERK, GS-0335-03, BMK #2

This position is in the production control unit of a data processing center. The employee is

responsible for receiving, checking, assembling, and submitting production computer programs to

the computer operations unit in accordance with established procedures.

Duties

-- Receives job request forms from programmers or user representatives.

-- Checks identification markings on input decks, control decks and processing

instructions; compares to run sheet; orders required tapes; logs program on production

forms by job name, date, programmer and additional information as indicated. On receipt

of tapes, completes set-up and forwards to computer operations for processing.

-- Receives completed output and the run sheets. Checks for correct identification,

number of copies and print legibility. Forwards products to user.

-- Key punches small quantities of cards as assigned, operates card reader and sorter.

-- Searches for lost or misplaced input/output documents.

-- Maintains stock of supplies including internal control forms, blank punch cards, log

books, etc.

-- Maintains production reports by extracting and recording information from the system

printer such as tape utilization, completed programs, internal failure reports giving

reasons for failures, and computer equipment and operating time used.

Factor 1, Knowledge Required by the Position -- Level 1-2 -- 200 Points

Knowledge of input/output data requirements and processing control information as shown on

the run sheet, in order to complete the assembling of programs for processing.

Knowledge of the procedures to (1) obtain tapes from the tape library, (2) insure that jobs are

complete prior to forwarding for processing, (3) receive and check output, and, (4) complete

production and historical processing records.

Knowledge of abbreviations and computer codes used in documentation to identify program

input/output items and to describe processing steps.

Skill to operate peripheral equipment such as card reader/sorter and keypunch.

U.S. Office of Personnel Management 30

Computer Clerk and Assistant TS-40 February 1980

Factor 2, Supervisory Controls -- Level 2-2 -- 125 Points

The supervisor provides standing operating procedures for continuing assignments, explains and

demonstrates procedures for changed or new assignments. The employee carries out recurring

assignments according to established procedures, adhering to processing schedules, resolving

minor problems related to incorrect tapes, missing control deck or cards and unclear or erroneous

program identification. Assembly problems, poor quality print and similar problems not covered

by established procedures are referred to the supervisor. The supervisor spot checks work in

progress. The primary source of work review is from processing reports and comments made by

programmers, operators and functional users.

Factor 3, Guidelines -- Level 3-1 -- 25 Points

Production programs are normally well documented through run sheets and books, and are

supplemented by processing instructions and procedures for assembling programs and operating

equipment. Updates and changes to programs, procedures or new requirements are accompanied

by detailed guidelines. The employee selects the appropriate procedure according to program

identification.

Factor 4, Complexity -- Level 4-2 -- 75 Points

The employee works with a variety of program applications requiring review of input, control

language and run instructions with each job request. The employee recognizes processing

variations in job requests and stages each according to specified requirements and designated

priority. Actions to be taken are decided by the employee depending on the need to provide

some or all of the input media, add pre-punched control decks and similar considerations for

each job.

Factor 5, Scope and Effect -- Level 5-1 -- 25 Points

The work involves support to users and the data processing center by receipt and preparation of

programs to be processed, and distribution of output. Decisions affecting the programs and

processing procedures are made by others. The work provides a connection between users and

computer operations which affects the timeliness of processing.

Factor 6, Personal Contacts -- Level 6-1 -- 10 Points

Personal contacts are with specialists, operators and others in the data processing unit, and

over-the-counter contact with user representatives.

Factor 7, Purpose of Contacts -- Level 7-1 -- 20 Points

The purpose of the contacts is to discuss and clarify factual information about processing

procedures, schedules and utilization records.

U.S. Office of Personnel Management 31

Computer Clerk and Assistant TS-40 February 1980

Factor 8, Physical Demands -- Level 8-2 -- 20 Points

The work requires long periods of standing, frequent bending, stooping and lifting of moderately

heavy boxes of printed output.

Factor 9, Work Environment -- Level 9-1 -- 5 Points

The work environment is comparable to an office setting except that nominal safety precautions

related to equipment operation must be exercised to avoid moderate danger of personal injury.

TOTAL POINTS -- 505

GS-3 = 455-650

COMPUTER CLERK, GS-0335-04, BMK #1

Incumbent of this position serves in a computer center performing tape library and other related

functions such as processing and reviewing the quality of microfilm, and tape shipping and

receiving functions.

Duties

-- Pulls tapes from racks, places them with run sheets and positions in designated

locations for operations.

-- Receives tapes returned from operations, reviews to identify active, scratch and new

tapes.

-- Removes labels and protective rings from scratch tapes, makes entries on code sheets

to remove tapes from active inventory, and places in appropriate location for subsequent

use.

-- Verifies identification and retention entries on active tapes and hangs in racks in

control number sequence.

-- Verifies program identifiers, retention and active dates for new tapes, applies labels,

makes inventory adjustments and hangs tapes.

-- Operates keypunch equipment to prepare cards providing update input for tape library

inventory system (TLS).

-- Participates in periodic tape inventory by physically locating and verifying the

presence of tapes listed in the inventory, searching for lost or misfiled tapes, and

extending search outside the tape library if necessary in order to find tapes which may

have been improperly removed.

U.S. Office of Personnel Management 32

Computer Clerk and Assistant TS-40 February 1980

-- Maintains control records and control logs for master tapes, prepares automatic scratch

notifications for users and participates in the maintenance and control of back up files in

a security vault.

-- Performs tape cleaning, verification and repair functions, erases tape contents on a

degausser and maintains logs of actions taken, errors corrected, length of tape, date,

condition of tape and need to replace tape if condition indicates potential problems.

-- Operates magazine loaded microfilm processor and conducts visual and densitometry

spot check of processed film to detect obvious quality problems and to refer them to the

supervisor for solution.

-- Assembles, verifies identifications against appropriate documents, packs, wraps,

prepares way bills and receipts and addresses shipments of tapes and film for air and

surface shipments.

-- Receives incoming shipments of tapes. Verifies contents against manifest, checks

tapes for obvious evidence of physical damage, makes entries to tape inventory system

and submits tapes for inclusion in the tape library.

-- Maintains appropriate records, receipts and manifests and notifies others of missing,

lost or damaged shipments.

Factor 1, Knowledge Required by the Position -- Level 1-3 -- 350 Points

-- Knowledge of the full scope of library functions, procedures, controls, methods,

storage, issue and quality control requirements.

-- Knowledge of backup tape storage system, rules, controls, etc. to initiate tape

duplication, documentation, control and rotation of tapes in/out of one on-site and one

off-site security vault.

-- Knowledge of shipping procedures by type of carrier, the controls, records and

methods for preparation and receipt of shipments; ability to pack tapes to prevent damage

and to receive, verify and control incoming shipments, or to note and report shipment

discrepancies by number, kind, shipper, or packing method.

-- Additional knowledges of lower level are required for recurring tape issuance, control

and inventory and for equipment operating duties.

U.S. Office of Personnel Management 33

Computer Clerk and Assistant TS-40 February 1980

Factor 2, Supervision -- Level 2-2 -- 125 Points

At this level the employee is expected to perform in any of the three major functional areas of

the library: tape control and issuance; microfilm processing and editing; or, shipping and

receiving. The supervisor makes the assignment and advises of procedural changes or alerts to

anticipated high priority requirements. The employee performs in the assigned function for a

period of one day or more on a rotating or infrequent basis, applying acquired knowledges and

skills while performing the work with little direct supervision. The supervisor conducts

infrequent spot checks to review the flow of work in progress. Completed work is reviewed for

timeliness and acceptability on the basis of production and error reports.

Factor 3, Guidelines -- Level 3-1 -- 25 Points

Guidelines for each function are relatively few, are a combination of written and verbal and are

easily committed to memory after relatively short experience with their applications. The

employee applies the guidelines appropriate to assigned library, shipping or microfilm functions.

The guidelines are specific, providing for only minor deviation or tolerances. Conditions which

do not fit within the guidelines are referred to the supervisor.

Factor 4, Complexity -- Level 4-2 -- 75 Points

The incumbent performs the various functions in the library and adapts to and applies

appropriate work methods, procedures and controls. Production and quality levels are

maintained during rotations among library, shipping and microfilm duties.

The employee decides what needs to be done according to special instructions for each work

station, quality control tolerances, priority schedules and related controls over the work.

Actions to be taken involves following established instructions or selecting from precedent

variations on instructions for each phase of the work.

Factor 5, Scope and Effect -- Level 5-2 -- 75 Points

Functions performed in the library cover the receipt, storage, maintenance, shipping and control

of computer tapes, and the secondary functions of microfilm processing and quality control. The

incumbent of this position is required to perform all those functions as workload requires or on a

regular rotating basis. The product of the work is of a service nature which affects the accuracy

and timeliness of computer processing in the local and subordinate computer centers.

Factor 6, Personal Contacts -- Level 6-1 -- 10 Points

Contacts are with operators, specialists and other clerks and assistants in the local computer

center and occasionally in subordinate centers.

U.S. Office of Personnel Management 34

Computer Clerk and Assistant TS-40 February 1980

Factor 7, Purpose of the Contacts -- Level 7-1 -- 20 Points

To obtain or furnish factual information relating to assigned duties, status of shipments, missing

tapes and similar concerns.

Factor 8, Physical Requirements -- Level 8-2 -- 20 Points

The work requires physical exertion such as long periods of standing, reaching, stooping,

pushing carts and lifting boxes weighing up to 20 kilogram (45 pounds).

Factor 9, Work Environment -- Level 9-1 -- 5 Points

Work is performed in an environment similar to an office setting. Normal safety precautions are

required in the operation of equipment but there are no unusual risks or hazards involved.

TOTAL POINTS -- 705

GS-4 = 655-850

COMPUTER CLERK, GS-0335-04, BMK #2

The incumbent of this production control position is responsible for preparing and submitting to

operations instructions and materials used in processing a variety of programs, each having

multiple run requirements and variable product capability.

Duties

-- Receives customer originated input materials (cards, tapes, code sheets) and

processing instructions. Arranges for conversion of raw data to tape or cards, lists and

requests appropriate tapes from the tape library, and inserts designated control deck.

Assembles all data, instructions and materials and places in pre-designated position for

operator use.

-- Makes minor modifications to control deck to change "as of" dates, customer

designation and command and control cards according to sequence and location defined

in instructions.

-- Assembles jobs in priority order, allowing for designated dependency and data

contention considerations in sequencing according to customer designated priority. If

there is conflict in priority, refers the request to the scheduling unit for resolution.

-- Checks job status through a direct inquiry remote terminal to determine estimated

completion time, or to identify and explain reasons for delays, such as equipment failure,

power outage, backlog or priority jobs.

U.S. Office of Personnel Management 35

Computer Clerk and Assistant TS-40 February 1980

-- For control stream related unplanned halts corrects portions caused by incorrect card

sequence, incorrect parameter card, invalid parameters or other comparable situations.

Substantive control stream and program logic induced failures are referred to the

appropriate control stream specialist.

-- Receives completed jobs, checks output for correct format, printing alignment,

customer and program identification, number of copies and processing materials to be

returned to the customer. Distributes output according to run sheet instructions.

Factor 1, Knowledge Required by the Position -- Level 1-3 -- 350 Points

-- Knowledge of processing flow to understand how the sequencing of input, use of job

control statements, order of scheduling, time of execution and production of output are

interrelated to create the desired product.

-- Knowledge of manual processing control procedures in order to interpret the number,

kind and sequence of steps necessary to prepare a job for processing, including the

variations necessary to initiate multiple passes of the same program data to arrive at

differing products.

-- Knowledge of system control decks in order to understand basic control language

modification instructions and to adjust parameter and data cards in the assigned deck

with each assigned program and production processing requirement.

-- Knowledge of codes and abbreviations in order to follow program run books and run

sheets, to distinguish between independent and interdependent jobs, to sequence

accordingly, and to adjust priorities within prescribed limits to accommodate these

variations. This knowledge is also used to interpret output specifications, to detect errors

in format, headings, dates, compliance with procedural changes, or partial listings, and to

check for proper print alignment prior to release to customers.

-- Knowledge of the priority setting system in order to recognize conflicting priority

requirements, to adjust staging if possible to satisfy the conflicts, or to refer to schedulers

if the apparent conflicts give appearance of delaying a processing request.

Factor 2, Supervisory Controls -- Level 2-2 -- 125 Points

Processing control assignments are recurring at scheduled intervals. The supervisor instructs on

changes in processing schedules and methods of processing. The employee works independently

to control processing of assigned jobs from receipt of material through completion of set-up.

Receives completed work and after checking format, etc, distributes to customers. Problems

which can cause processing delays, such as late receipt of input, improper instructions,

conflicting priorities that cannot be easily accommodated and others are referred to the

supervisor or to the scheduling unit. The supervisor spot-checks job status and reviews job

set-up records for conformance to established procedures, and to ensure completion within

established schedules.

U.S. Office of Personnel Management 36

Computer Clerk and Assistant TS-40 February 1980

Factor 3, Guidelines -- Level 3-2 -- 125 Points

Production programs are well documented and prescribed procedures are normally clear and

applicable for assigned programs. Since product format, content and control requirements are

variable for assigned programs, each run requires exercise of judgment to select the proper

combination of guidelines for variations, tape selection options and error correction procedures.

Work requests for products, controls or priorities in excess of the options provided in run books

are referred to the supervisor.

Factor 4, Complexity -- Level 4-2 -- 75 Points

The employee sets up the materials, controls and instructions for a variety of program

applications requiring proper identification of each job in order to determine how it is to be

prepared for processing.

The employee decides what standardized procedures to follow on the basis of job instructions

that specify the kind of data conversion, control amendments, dependencies or similar variations

needed for each run.

Actions to be taken depend on needed adjustments for scheduling requests, dependencies, known

contentions or availability of input materials.

Factor 5, Scope and Effect -- Level 5-2 -- 75 Points

The purpose of the work is to assemble all instructions and materials necessary to process an

assigned block of programs, and to distribute the output from that processing. The work affects

the timeliness of processing and provides for accurate and timely satisfaction of customer

requirements.

Factor 6, Personal Contacts -- Level 6-2 -- 25 Points

The employee maintains contact with employees throughout the data processing center,

especially programmers, computer operators and tape library personnel. There is almost daily

contact with subject-matter specialists in the organization and occasionally in the central office.

Factor 7, Purpose of Contacts -- Level 7-1 -- 20 Points

Contacts are to receive work requests and instructions, to explain system or processing status,

request or provide clarification of work processes, or to exchange factual information about work

procedures or schedules.

U.S. Office of Personnel Management 37

Computer Clerk and Assistant TS-40 February 1980

Factor 8, Physical Demands -- Level 8-2 -- 20 Points

The work requires long periods of standing, frequent bending and stooping and lifting and

carrying of loads of reports, tapes, etc., up to 20 kilograms (45 lbs).

Factor 9, Work Environment -- Level 9-1 -- 5 Points

The work involves only normal risks or discomforts typical of an office setting and requires no

special safety precautions.

TOTAL POINTS -- 820

GS-4 = 655-850

COMPUTER CLERK, GS-0335-04, BMK #3

Incumbent assists computer specialists in the Data Processing Division, Systems and

Programming Branch. The Branch has responsibility to develop and design standardized and

special computer applications systems.

Duties

-- Maintains a variety of computer systems manuals including: operations manuals

covering start-up instructions, system loading, restart and recovery procedures;

diagnostic aids and similar information related to computer operating procedures;

program library update procedures covering narrative instructions; flow process charts,

block diagrams and other information that defines data element content, program output

variables and procedures for their use in the automated program library; and the data

element catalog which serves as the input base for the data element dictionary.

-- Maintains files and records pertinent to Branch functions and prepares charts and

instructions for code sequence conversion steps following standardized procedures.

-- Reviews system manuals to ensure that required documentation is prepared, is

complete, updated and distributed as necessary.

-- Receives system implementation, scheduling and operational deficiency reports for

headquarters and field elements. Consolidates reports contents, reviews for completeness,

requests missing reports and data entries and prepares summary charts and/ or worksheets

for analysis by appropriate specialists.

-- From data submitted by others, codes and updates program library procedures through

a remote terminal.

U.S. Office of Personnel Management 38

Computer Clerk and Assistant TS-40 February 1980

Factor 1, Knowledge Required by the Position -- Level 1-3 -- 350 Points

-- Knowledge of operating procedures, methods and problems sufficient to understand

and act on their effect on documentation requirements. The ability to discern similar but

differing documentation requirements in order to maintain several operating, procedural

and data definition manuals.

-- Knowledge of organization priority and deadline policy and systems in order to

complete own work, and to initiate action to be completed by specialists in preparing and

issuing program and systems documentation. Ability to write step by step instructions,

ensure that others submit completed work and to order the distribution of new or

amended manuals and procedures.

-- Knowledge of a computer terminal user language sufficient to understand, translate,

communicate and document program and system changes designed by others and to

update program library data content and procedures through an on-line remote terminal.

Factor 2, Supervisory Controls -- Level 2-2 -- 125 Points

The supervisor or a computer specialist provides instructions as to the scope of new assignments,

specifying the techniques to use, deadlines and results expected. The employee performs special

and continuing assignments independently within those specified or standing instructions.

Completed work is reviewed for compliance with instructions, adequacy of methods and content,

and to ensure completion within deadlines.

Factor 3, Guidelines -- Level 3-2 -- 125 Points

Guidelines for recurring work are contained in various procedural and operating manuals, and

internal notices. New work is defined by written or verbal instruction. The manuals and other

records maintained by the incumbent vary in contents and format requiring selection of

guidelines or procedures appropriate for each job according to program, operating system or

program library update and documentation requirements. Overlapping, conflicting or new

applications of guidelines are discussed with the supervisor for clarification.

Factor 4, Complexity -- Level 4-2 -- 75 Points

The employee maintains manuals, related records and on-line data files for a variety of program

applications which vary in content and in documentation requirements. The employee

determines what needs to be done to update or complete records and manual entries, and initiates

actions to acquire needed information and data from responsible specialists and operators.

Actions to be taken are determined by the employee after identifying such things as the stage of

program development, installation of new equipment, or modifications to ongoing programs or

systems.

U.S. Office of Personnel Management 39

Computer Clerk and Assistant TS-40 February 1980

Factor 5, Scope and Effect -- Level 5-2 -- 75 Points

The employee supports computer specialists by assuming records and documentation

maintenance functions, and some data collection, input and summary reports functions. The

work affects the accuracy of the data dictionary, and the timeliness and availability of required

procedures and program specifications used in data processing operations.

Factor 6, Personal Contacts -- Level 6-1 -- 10 Points

Contacts are with other clerks and assistants, computer specialists and computer operators within

the Data Processing Division. Occasionally contacts are with system users in the organization

with concerns and interests related to the preparation and use of the manuals.

Factor 7, Purpose of Contacts -- Level 7-1 -- 20 Points

Personal contacts are established or maintained to provide, collect, or exchange factual

information about the work processes and products.

Factor 8, Physical Demands -- Level 8-1 -- 5 Points

Physical demands are limited to normal walking, carrying of small batches of documents or

punched cards and walking between the work station and other work locations in the vicinity of

the office. There are no unusual physical requirements.

Factor 9, Work Environment -- Level 9-1 -- 5 Points

The work is performed in an office like setting, requiring safety considerations normal to such

settings such as closing file drawers, but not of the nature that requires special precautions.

TOTAL POINTS -- 790

GS-4 -- 655-850

COMPUTER ASSISTANT, GS-0335-05, BMK #1

Serves as the production control contact between programmers or functional users and computer

organizations for an assigned block of program applications.

Duties

-- Collects and consolidates input data and program documentation.

-- Inserts or modifies program control deck as appropriate.

-- Identifies tape requirements.

U.S. Office of Personnel Management 40

Computer Clerk and Assistant TS-40 February 1980

-- Verifies that required information is available, and places in operations for processing

according to schedule.

-- Reviews documentation and stages materials to allow for data and program

dependencies. Ensures that input data is current and annotates operator instructions to

show multiple program runs.

-- Enters jobs into priority queue through a card reader according to simple or priority

sequence, dependency sequence or by special priority indicator. Accepts priorities as

indicated by users, or upgrades priorities on customer request if it does not interfere with

established production or existing priorities. Adjusts priorities by making coded entries

through a remote terminal.

-- Monitors programs in progress through terminal inquiry or system printer status

reports. Advises users of current status of job, estimates time of completion, or advises of

processing problems such as conflicts of priority, equipment or power failure and similar

conditions.

-- Responds to operator notification of control parameter processing problems. Reviews

instructions and program specifications and corrects control codes. Advises operator of

restart or rerun instructions, adjusting priority if necessary.

-- Reviews run sheet instructions and stages test runs under varying priority and control

conditions.

-- Spot checks output to determine that it is properly formatted, and that the quantity and

print quality are as required. Notifies users of completed high priority work.

Factor 1, Knowledge Required by the Position -- Level 1-3 -- 350 Points

-- Knowledge of production processing procedures and flow, and knowledge of

computer equipment utilization options for processing each assigned program. This

knowledge is used to set-up and assign processing to computer systems according to

program and control variations required for each local machine system.

-- Knowledge of program documentation, terms and usage of system control language

and run-sheet instructions in order to interpret repetitive and one time processing

requests. This knowledge is used to amend control streams and to provide for

identification, dates, and parameters specified in processing requests. It is applied to

select the appropriate machine system or alternate for processing the requirement. It is

also used to interpret and accommodate to conflicting data and program requirements,

and to work with operators to correct control related problems.

U.S. Office of Personnel Management 41

Computer Clerk and Assistant TS-40 February 1980

-- Knowledge of organization policies and procedures controlling the assignment of

processing priorities to accommodate customer requests or to refer conflicting priorities

to specialists for resolution.

-- Knowledge of recurring and production workload requirements and the distribution of

processing among the available systems in order to assure that demand and test

requirements are properly inserted within available capacity and time availability.

Factor 2, Supervisory Controls -- Level 2-2 -- 125 Points

The work is assigned in terms of responsibility for a block of applications programs. Changes in

procedures, schedule modifications or changes in policy that effect work assignments or methods

are explained by the supervisor. The employee performs on-going and special processing work

independently according to standing instructions and procedures, making adjustments based on

experience or precedent processing actions. Requirements that cannot be accommodated

according to established practices or precedents are referred to the supervisor. Finished work is

reviewed on the basis of processing reports, and contact with users to determine that objectives

have been properly and timely accomplished.

Factor 3, Guidelines -- Level 3-2 -- 125 Points

Written guidelines are supplemented by verbal instruction for minor modifications in procedures.

The written guides include manuals for control language applications, processing procedures

(priority setting, queue loading, schedules, etc.) and program run books. In addition,

dependencies and contentions are depicted in, or can be determined from flow charts and block

diagrams. The guidelines cover the procedures necessary to accomplish recurring work. The

employee selects from available guidelines and precedent actions to adapt to new programs or

test requirements, and adjusts existing procedures for contentions, priorities and multiple-pass

processing. New requirements that cannot be adapted and processed within existing guidelines

are referred to the supervisor.

Factor 4, Complexity -- Level 4-3 -- 150 Points

This employee is responsible for the pre-processing preparation of a variety of program

applications processed on several computer systems. Each job requires consideration of variables

in processing specifications such as the system on which the processing is to be accomplished,

product format, and the number and kind of control variables (dates, input identification, one or

more levels of totals or data summaries) appropriate to the requirements. The employee

determines what is to be accomplished, job priority, and the appropriate processing and control

methods to acquire the requested products.

Factor 5, Scope and Effect -- Level 5-2 -- 75 Points

The purpose of the work is to maintain a flow of processing work to and through the computer

systems, ensuring that the computer operator has all required information and materials to

successfully complete processing requirements. The work affects the accuracy of production

U.S. Office of Personnel Management 42

Computer Clerk and Assistant TS-40 February 1980

depending on proper combinations of control, input and program specifications. The results of

the work contribute to user acceptance of system reliability and ensures timeliness of computer

production.

Factor 6, Personal Contacts -- Level 6-2 -- 25 Points

Primary contacts are with co-workers, programmers and operators in the data processing center.

There is frequent contact with functional users of the systems, located within the agency.

Factor 7, Purpose of Contacts -- Level 7-2 -- 50 Points

For new or test applications the employee participates in work planning efforts by adapting,

devising, and recommending the control methods to be applied. The majority of contacts are for

the purpose of exchanging or explaining factual information about the work processes, such as

data needs, schedules and priority setting procedures.

Factor 8, Physical Demands -- Level 8-2 -- 20 Points

The work requires long periods of standing and frequent bending and stooping. The employee is

occasionally required to lift and carry cards, printed reports, tapes and other materials that may

reach loads of about 20 kilograms (45 lbs).

Factor 9, Work Environment -- Level 9-1 -- 5 Points

The work environment is comparable to an office setting with a controlled environment,

requiring normal safety precautions and involving only nominal risk of injury.

TOTAL POINTS -- 925

GS-5 = 855-1110 Points

COMPUTER ASSISTANT, GS-0335-05, BMK #2

Incumbent is responsible for scheduling work in a computer center performing applications

processing on a modern, stand alone system capable of two level multi-processing.

Duties

-- Develops schedules for 1-3 day periods to include recurring jobs, established and ad

hoc priorities, special and test requirements and system maintenance time.

-- Reviews run books, system status reports, prior schedules, tape library records and

flow charts. Identifies computer time required for each job; the availability of input data;

and program dependencies.

U.S. Office of Personnel Management 43

Computer Clerk and Assistant TS-40 February 1980

-- Ensures that input media and control decks are matched. Reviews control cards for

correct user and input identification, as of date, and the presence of special controls.

Adds, changes or removes control cards as required from a specified, limited number of

those that control processing variables.

-- Adjusts established schedules due to late receipt of requests, program changes, new

priorities, late or non-receipt of input, or machine failure.

-- Coordinates with users to clarify instructions, obtain missing data, explain processing

delays, discuss priority adjustment options, discuss alternative processing methods and

anticipated time of program completion. Coordinates with computer operators to

determine system status, to correct minor set-up and control errors and to determine

status of previously scheduled programs, or to adjust the priority of programs.

-- Compiles statistics on the number, kinds and elapsed processing time of computer

usage. Identifies users and forwards summaries to accounting section to be used for

billing purposes.

-- Reviews information from the operating system reports to determine reasons for

processing failures, for compliance or non-compliance with schedules (overload, too

much slack time, failed to consider dependencies, etc.) Identifies trends in peak and slack

processing periods and similar information that can impact on future scheduling or advice

to users.

Factor 1, Knowledge Required by the Position -- Level 1-4 -- 550 Points

-- Knowledge of the operating system in terms of the number and kinds of I-O devices,

gross core size, how the core can be used for parallel processing, operator set-up

procedures, set-up time required, and any constraints that effect the spacing of programs

in the schedule.

-- Knowledge of codes, abbreviations and qualifying instructions in program

documentation. This knowledge is used to interpret core requirements; interpret flow

charts which define dependencies; identify throughout time requirements and multiple

pass tape requirements; and to discern related system factors effecting processing

schedules.

-- Knowledge of system control language sufficient to understand its functions, to

recognize its presence or absence, and to make command card changes as may be defined

in processing specifications or run books.

-- Knowledge of system operating and trouble codes in order to interpret system

printout to determine whether processing proceeded according to schedule, causes of

failures or processing problems, or to resolve error conditions related to control or

program sequencing.

U.S. Office of Personnel Management 44

Computer Clerk and Assistant TS-40 February 1980

- Knowledge of system processing status is also used to report job status, problems and

approaches to solutions, and, to adjust current scheduling efforts to compensate for error

related backlogs.

Factor 2, Supervisory Controls -- Level 2-2 -- 125 Points

The supervisor explains new processing requirements, or changes in procedures and defines the

scope of the scheduling responsibility. The employee carries out day to day assignments with

little direct supervision. This includes the determinations of need for and carrying out some

customer contacts and coordination to obtain materials or to clarify instructions. Work that does

not fit within prescribed procedures is referred to the supervisor. Finished work is spot checked

to determine that the employee is adhering to established procedures and schedules.

Factor 3, Guidelines -- Level 3-2 -- 125 Points

Guidelines are primarily written, consisting of operating procedures, program and system control

language manuals. In addition, the employee uses a manual defining system processing speeds,

core capacity and related information used in scheduling programs for parallel processing. The

employee adapts scheduling instructions to core requirements, run times, precedent processing

requirements (contingencies) and parallel processing conflicts (data or program contention).

This requires exercise of judgment to select and cross reference among guidelines covering

variations in products, procedures and processing capacities. Work requests requiring deviation

from guidelines (written, verbal or precedent action) such as an unusual priority program with

core requirements that temporarily preclude normal parallel processing are referred to the

supervisor for instruction.

Factor 4, Complexity -- Level 4-2 -- 75 Points

Incumbent of this position schedules program processing for a variety of administrative

applications programs covering personnel, accounting and supply functions. Programs are

processed on a computer system having two level multiple-processing capability. Scheduling

decisions, (e.g., time of day, sequence, sizes of parallel programs) are based on several factors

such as priority, back-log, system status, core requirements (each program and total) through-put

time, and others. Scheduling actions are also effected by dependency considerations and

recurring production requirements that take precedence over demand processing.

Factor 5, Scope and Effect -- Level 5-2 -- 75 Points

Incumbent of this position performs scheduling and production preparation duties in the data

processing center. The work encompasses daily scheduling of recurring and demand program

processing, and assembly of the data, media and instructions needed by operators. The work

includes resolution of scheduling conflicts, assembly problems and processing failures related to

program controls. The work affects the timeliness and accuracy of data processing efforts, and

contributes to user acceptance of system services and products.

U.S. Office of Personnel Management 45

Computer Clerk and Assistant TS-40 February 1980

Factor 6, Personal Contacts -- Level 6-2 -- 25 Points

Contacts are with functional and technical users of the computer system, and other data

processing personnel in the immediate organization and other directorates.

Factor 7, Purpose of Contacts -- Level 7-1 -- 20 Points

Contacts are for the purpose of coordinating, explaining, or requesting factual and procedural

information about the work, its input requirements, and production schedules.

Factor 8, Physical Demands -- Level 8-1 -- 5 Points

A limited amount of walking between the work station, user offices, and/or computer operations

is required, however the work is primarily sedentary, requiring only normal physical exertion.

Factor 9, Work Environment -- Level 9-1 -- 5 Points

The work is performed in an office type setting requiring normal safety precautions common to

such an environment and poses no unusual risk of injury or damage to health.

TOTAL POINTS -- 1005

GS-5 = 855-1100

COMPUTER ASSISTANT, GS-0335-05, BMK#3

Incumbent of this position provides support to Computer Specialists involving work in computer

program preparation, testing and documentation.

Duties

-- Codes applications programs in COBOL and system control language from detailed

logic charts and related instructions developed by computer specialists.

-- Reviews processing failures and corrects program coding and most control errors,

referring program logic question to responsible specialists.

-- Codes minor maintenance changes such as increasing the size of an array to

accommodate additional data, providing for a summation of figures within an existing

capability and others of a relatively routine nature.

-- Codes approved requests for new listings from an established data base and program

option and others of a relatively routine nature.

U.S. Office of Personnel Management 46

Computer Clerk and Assistant TS-40 February 1980

-- Makes retrievals through a direct access remote terminal using a user oriented

language, and forwards output to requester.

-- From drafts or detailed definition provided by specialists draws finished flow charts

and diagrams showing I/O identification, processing and decision sequence and related

information.

-- Updates on-line procedure library data bases through a terminal input device to add,

change or delete data elements defined by specialists.

-- Maintains program and control language documentation and guides in appropriate

files, binders, etc., and ensures preparation and distribution of copies to all appropriate

system users.

Factor 1, Knowledge Required by the Position -- Level 1-4 -- 550 Points

-- Knowledge of COBOL, system control and user language codes in order to perform

coding according to detailed chart and narrative instructions.

-- Knowledge of operating system structure and logic as it relates to the inter-relationships

between programs and; input, memory, software, CPU size and function, buffer storage, and

output. This knowledge is used in coding functions to ensure the proper sequence of actions

and controls.

-- Knowledge of program documentation including run books, in order to locate such

information as logic definition for programs and subroutines, or the source of input for a

specific program sequence.

Factor 2, Supervisory Controls -- Levels 2-1 -- 25 Points

The supervisor or a specialist makes assignments by providing instructions as to deadlines,

objectives, and methods for doing the work. Guidelines are suggested by the supervisor. The

employee performs the work as instructed, adjusting methods and procedures only as established

by precedent assignments. Each phase of the work, and completed assignments are reviewed for

technical accuracy, compliance with instructions and accepted methods and for completion

within deadlines.

Factor 3, Guidelines -- Level 3-2 -- 125 Points

Guidelines are established in the form of manuals relating to the operating systems,

programming methods, coding procedures and terminal usage; and internal operating procedures,

handbooks and files that define local practices, adaptations and precedent projects. The

employee exercises judgment in selecting and adapting guidelines to assure continuity and

accuracy in the relationships between charting, coding, data library and program maintenance

duties. Work that does not fit within established methods and procedures, or that may cause

discrepancies in other program or work segments are referred to the project supervisor.

U.S. Office of Personnel Management 47

Computer Clerk and Assistant TS-40 February 1980

Factor 4, Complexity -- Level 4-2 -- 75 Points

The work requires consideration of a variety of detailed and interrelated information to

accomplish coding, control, processing, error correction and related aspects of program

development, testing and implementation. The work is comprised of segments of larger, more

complex projects which places limits on the degree of involvement or decision making required

of the incumbent. Decisions regarding what is to be done and the methods to employ are defined

by others, although the incumbent must consider a few variables related to program logic,

structure of data fields, report format, program execution and computer resources capabilities.

Factor 5, Scope and Effect -- Level 5-2 -- 75 Points

The purpose of the work is to support program design, maintenance and modification work by

performing those coding and charting functions that result from the analysis and design work

performed by Computer Specialists. Results of employee efforts contribute to the general

efficiency and timeliness of the programming functions.

Factor 6, Personal Contacts -- Level 6-1 -- 10 Points

Contacts are with specialists in the branch and other computer support personnel outside the branch

in related data processing units.

Factor 7, Purpose of Contacts -- Level 7-1 -- 20 Points

Contacts with specialists are to clarify instructions, receive work assignments, pass factual

information, or seek interpretations. With other computer support personnel the incumbent

exchanges factual information about schedule requirements, test results, processing problems

and status of processing or status of work in progress.

Factor 8, Physical Demands -- Level 8-1 -- 5 Points

The work is primarily sedentary with nominal walking and carrying of light items such as small

stacks of computer output, decks of punched cards and the like.

Factor 9, Work Environment -- Level 9-1 -- 5 Points

Incumbent is located in an office type setting having adequate heating, light and ventilation, with

no unusual safety hazards or risk of injury. Safety precautions are only those normal to an office

setting.

TOTAL POINTS -- 890

GS-5 = 855-1100

U.S. Office of Personnel Management 48

Computer Clerk and Assistant TS-40 February 1980

COMPUTER ASSISTANT, GS-0335-05, BMK #4

Serves as a computer assistant in a functional area providing a service and processing link with

the organization's computer processing capabilities through a remote terminal. In addition to the

remote terminal, the work station includes computer linked card reader, line printer and a

teletypewriter and, off-line peripheral equipment such as card punch, paper decollator, forms

burster, card sorters, collators, reproducers and interpreters.

Duties

-- Incumbent of this position supports subject matter specialists by entering and

retrieving information through a computer connected terminal.

-- Reviews workload, machine utilization estimates and operator reports in order to assist

in planning, developing and maintaining daily remote processing schedules. Prepares, or

arranges for preparation of input cards and/or program run instructions.

-- Reviews staging packages for card initiated jobs for program and user identification,

specified dates and control stream changes specified in processing instructions. Loads

cards to system through an on-line card reader.

-- Reviews demand processing requests in order to identify customer needs, structures

the request in machine acceptable access language and enters job to the system through a

remote terminal.

-- Reviews standing run instructions for recurring jobs accessible through the terminal,

remote job entry system to identify control, date or parameter modifications required;

codes and structures the job entry control and execution commands and enters the job

through the terminal.

-- Performs quality control review of output by verifying record count against control

figures, ensuring that data is as requested, print is clear, totals are provided and similar

concerns based on product specifications.

-- Monitors jobs in process to detect equipment or potential program problems and

monitors the equipment (on and off-line) to ensure continuity of operations and to make

minor adjustments during operations and as required at planned program stops.

-- Identifies recurring irregularities and inadequacies in processing that can be attributed

to control stream or equipment problems and works with programmers and customers to

modify procedures.

-- Assists programmers in testing new or modified programs by identifying equipment or

processing problems that occur as a result of prescribed methods for setting up and

U.S. Office of Personnel Management 49

Computer Clerk and Assistant TS-40 February 1980

running test programs and recommending variations in preparation and control methods

to resolve such problems.

Factor 1, Knowledge Required by the Position -- Level 1-3 -- 350 Points

-- Knowledge of a user oriented access, command and control language in order to

structure the terms, codes and controls necessary to execute remote job entry and demand

processing requirements through a remote, on-line computer terminal.

-- Knowledge of on and off-line machine load capacities, processing priorities and

sequence of processing (dependency) requirements in order to assist in work and machine

scheduling at the beginning of each shift.

-- Knowledge of product formats, kinds of data content, control or total levels, input

record counts and similar information in order to conduct product quality control review

and provide for correction, rerun, or other appropriate action.

-- Knowledge of system job control language in order to set up or modify run stream

control and parameter cards or codes according to program specification, especially for

demand processing and for recurring jobs in which some controls change with each job

execution.

Factor 2, Supervisory Controls -- Level 2-2 -- 125 Points

Recurring work assignments are identified from a master processing schedule. Special or

demand processing requirements are picked up from a customer drop point for job requests. The

supervisor provides written or verbal instructions for changes in processing methods and

techniques, alerts the employee to equipment or program problems, and recommends methods

for working around problems and provides special instructions for new or highly unusual

processing requirements.

The employee performs most of the work independently according to established procedures and

methods. Problems in setting up, entering or completing jobs that cannot be resolved by

standardized methods are discussed with the supervisor, a programmer or computer operator for

approaches to solutions.

Completed work is spot checked for accuracy and use of proper procedures and methods. In

addition, reports of processing problems from system reports, operators or customers normally

require review for technical accuracy and compliance with instructions or established

procedures.

Factor 3, Guidelines -- Level 3-2 -- 125 Points

Written guidelines are present at the work station in the form of operating manuals for the

equipment used, a users guide and language structure for entering jobs (or queries) through the

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Computer Clerk and Assistant TS-40 February 1980

terminal, operator and programmer instructions for set-up, control language and card or terminal

command requirements for assigned programs.

The guidelines are clear, generally concise, and provide little room for deviation, except as

provided in documented precedents or handbook suggestions for alternative job entry, retrieval

strategies and language structuring. The employee locates and applies an appropriate (())

guideline according to the identification of recurring jobs or kind of demand job to be processed.

New or revised job requirements or recurring problems with established jobs that cannot be

processed within the existing guidelines or precedent deviations are discussed with the

supervisor including identification of problems and possible sources or methods to resolve them.

Factor 4, Complexity -- Level 4-2 -- 75 Points

The work consists of job entry by card and terminal, structuring job processing requirements

(recurring and demand) in a user oriented, machine acceptable language, and receiving,

conducting quality review, preparing (bursting, etc.) and distributing output from a computer

system.

The employee decides what to do by identifying the data content and information structure

needed for each demand processing request and selecting the appropriate command strategy to

set up, retrieve and format each job.

Actions to be taken are established for recurring processing requirements, including variations in

control levels and parameters that change with each run. Demand processing is accomplished

within a framework of established procedures, although the source of the request, format, data

content, and controls requested must be considered in order to determine the specific processing

actions that are required.

Factor 5, Scope and Effect -- Level 5-2 -- 75 Points

As appropriate to a remote access terminal location, the work encompasses, scheduling, control,

structuring in a computer acceptable language, job entry and receipt and control of data

processing requirements. This is a support and services function providing access to and

products from a separately located computer facility for subject matter users of the products.

The results of the work affect the timeliness, efficiency and accuracy of subsequent work

processes and products.

Factor 6, Personal Contacts -- Level 6-2 -- 25 Points

Personal contacts in person or by telephone are with programmers, operators and other

employees in or directly associated with the data processing function.

In addition, the employee has regular contacts with subject matter specialists and their

representatives.

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Computer Clerk and Assistant TS-40 February 1980

Factor 7, Purpose of Contacts -- Level 7-2 -- 50 Points

Contacts with subject matter specialists are frequently for the purpose of explaining system

capabilities and limitations appropriate to the terminal and distribution facility and to discuss

alternative means of acquiring desired products, including discussion of the intended use of

products and suggested variations in data and format retrievals. Contacts with data processing

personnel and subject-matter representatives are to exchange factual information about such

things as problems or status of the system, to accept work, advise of job status, notify of

completed jobs and similar matters.

Factor 8, Physical Demands -- Level 8-2 -- 20 Points

The work requires frequent movement between equipment stations, walking, bending, stretching,

stooping and similar actions when adjusting, loading and unloading cards, changing paper and

like activities. In addition, the employee often carries boxes of punched cards and stacks of

finished reports weighing as much as 18 kilograms (40 pounds).

Factor 9, Work Environment -- Level 9-2 -- 20 Points

There is moderate risk of bodily injury when working around equipment with open moving parts

such as decollators, bursters and others, requiring exercise of safety precautions to prevent hands

or clothing from becoming entangled in the moving equipment.

TOTAL POINTS -- 865

GS-5 = 855-1100

COMPUTER ASSISTANT, GS-0335-06, BMK #1

Incumbent of this position performs production preparation and control duties for computer

processing of special, modified and recurring production jobs in a multi-computer,

multi-programming data processing center.

Duties

-- Reviews new and recurring production packages for completeness and consistency of

operating instructions such as name of field or library, file retention periods, input file

number, as of date, job number and headers, type and number of program decks.

-- Checks tape library inventory to assure that all related input is identified for most

current date, assures punches in card decks relate to type of equipment to be used and

ensures that output is compatible with follow-on requirements for disk or card output.

U.S. Office of Personnel Management 52

Computer Clerk and Assistant TS-40 February 1980

-- Locates and adds missing input cards and tapes; corrects file identification, as of dates,

job number and similar obvious discrepancies. Changes priorities from personal

knowledge of the relationship between new and previously established priorities.

-- Ensures that input forms and formats received from external users are compatible with

local requirements. Initiates tape conversion from 7 to 9 track, card punching from code

sheets, or correction of coded or punched data as required. Codes small quantities of data

from customer supplied forms and submits to keypunch.

-- Investigates production delays, and determines impact on related processing

requirements. Checks input for missing data fields, incorrect punches, control cards out

of sequence, and related problems. Notifies schedulers when delays or stoppages will

affect timely program completion or subsequent, dependent processing.

-- Ensures that output combinations are properly identified (print/tape, tape/disk, etc). to

satisfy a variety of customer requirements.

-- Monitors output to ensure that processing was executed as planned in format,

alignment and print clarity.

-- Reviews console printout sheets to assure that proper input tapes were specified and

used, program patches or system library updates were properly executed before the

processing of production requirements and that all special instructions for changes in the

processing sequence were properly executed during the cycle. Problems related to those

items are resolved, programs rescheduled as necessary and procedures are modified for

subsequent processing guidance.

Factor 1, Knowledge Required by the Position -- Level 1-4 -- 550 Points

-- Knowledge of local and other-agency computer input/output characteristics in order to

ensure compatibility with local requirements and to initiate conversion of submitted data

for processing purposes, such as; conversion of 7 track to 9 track tape format, card to tape

conversion, conversion of raw or coded data to card or tape, and similar considerations.

-- Knowledge of operating hardware relationships in order to identify the use of tape

drives for input and output and to ensure that output from one run is compatible with

input requirements for a subsequent run.

-- Knowledge of production control functions is used to maintain continuity of

production flow, apply optional methods to new or developmental requirements and

provide for program dependencies and priorities.

-- Knowledge of sequencing and priority rules and procedures in order to accept and

adjust priorities within local practices. This includes consideration of dependencies,

previously established priorities and special purpose processing requirements.

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Computer Clerk and Assistant TS-40 February 1980

-- Knowledge of system control languages is used to modify the variable portions of

program run stream either from instructions provided with requirements or by

recognizing the need to add, change or remove a command or identifier. Changes are

made in report date, input tape identifiers, file retention dates, job number, header

information, user identification and like controls.

-- Knowledge of production flow and problems is used to resolve production delays

caused by missing data, incorrect library or media identification, incorrectly punched

control cards or cards improperly sequenced. This knowledge is also used to recognize

production delays that are beyond personal skills and require computer specialist

assistance, such as possible faulty program logic.

Factor 2, Supervisory Controls -- Level 2-3 -- 275 Points

The supervisor sets the objectives for new work or advises of changes in general procedures and

deadlines, and is available to assist on difficult or unusual problems. The employee performs the

work independently, conducting coordination with specialists and users in this and other

agencies, and making independent determinations of when and how to correct errors. The

employee determines the approaches to solving problems, and the establishment or modification

of customer requested priorities for processing services. Completed work is reviewed for

technical soundness, accuracy, compliance with deadlines, and customer satisfaction by their

reactions to products.

Factor 3, Guidelines -- Level 3-2 -- 125 Points

The guidelines for the work are written in various forms such as program run books, equipment

specifications, system operating characteristics and procedures relating to the objectives, nature

and general methods for accomplishing the work. The employee exercises judgment in the

selection of guidelines depending on the phase of the work and kind of product requested. For

new projects the employee makes minor modifications or adapts established variations to fit the

processing requirements. Absence of guidelines or problems with adaptions that can cause

major delays in processing are discussed with the supervisor.

Factor 4, Complexity -- Level 4-3 -- 150 Points

Production control preparations are performed for new, changing and recurring processing

requirements for production processing for this and other user agencies. The employee reviews

each request to identify actions needed to supplement instructions in the job requests such as

adding or changing processing controls, identifying the appropriate machine system, arranging

for media conversion, and adjusting priorities. The steps to be taken or adjustments to be made

vary from job to job for new, changed or recurring work, and the user agency submitting the

request.

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Computer Clerk and Assistant TS-40 February 1980

Factor 2, Scope and Effect -- Level 5-2 -- 75 Points

The purpose of the position is to assist local users and users from other agencies in the final

preparation of specifications and materials for processing on computer systems. The incumbent

provides completed set-up of program documentation, input media, run instructions and

production specifications to computer operations. Processing halts related to media and control

instructions are corrected by the incumbent. The results of the work affect the accuracy,

timeliness and acceptability of computer processing services and products.

Factor 6, Personal Contacts -- Level 6-2 -- 25 Points

Contacts are with computer specialists and functional specialists in the immediate organization,

and with functional specialists in other organizations.

Factor 7, Purpose of Contacts -- Level 7-1 -- 20 Points

The purpose of the contacts is to exchange factual information, seek, or provide information to

complete processing specifications, (()) to explain options in timing or methods of processing,

and to clarify instructions.

Factor 8, Physical Demands -- Level 8-1 -- 5 Points

There is moderate walking between office locations in the building, but no special physical

demands or hardships.

Factor 9, Work Environment -- Level 9-1 -- 5 Points

The work environment is comparable to that found in a typical office setting, with no unusual

risks, discomforts, nor need for special safety precautions.

TOTAL POINTS -- 1230

GS-6 = 1105-1350

COMPUTER ASSISTANT, GS-0335-06, BMK #2

This position is located in the Computer Operations unit and serves to schedule production and

one-time computer programs for processing on several computing systems.

Duties

-- Writes the daily schedule of computer jobs to be processed including both production

and one-time runs.

-- Checks job control cards for correct job control language on all jobs submitted for

processing. Returns jobs having control deficiencies to programmers.

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Computer Clerk and Assistant TS-40 February 1980

-- Monitors job status in order to (1) know equipment abnormally terminated utilization

status, (2) add jobs which will fill the time vacated by abnormally terminated runs, (3)

catch up on backlogs by adding to the schedule when computer resources are available,

(4) shift jobs between computers when equipment failures occur and (5) advise the user

of job status and estimated completion time.

-- Works with computer operators to expedite processing throughout by upgrading job

priority or changing the order of processing and to keep informed of job problems as

soon as they occur. Informs the user of problems and schedules job re-runs after user

makes corrections.

-- Reviews production results to determine accuracy of schedules.

Factor 1, Knowledge Required by the Position -- Level 1-4 -- 550 Points

-- Knowledge of computer equipment capacity and speed for several hardware systems

in order to schedule jobs in a manner that fully utilizes available computer resources by

processing a maximum number of jobs within normal processing hours. This knowledge

is applied in altering the schedule throughout the operating day as priorities and

equipment resource availability change.

-- Knowledge of job priority categories and the standing procedures relevant to assigning

priorities to jobs, in order to accept, reject or amend priority levels.

-- Knowledge of how the operating system software places incoming jobs in queue,

initiates a job from the queue, terminates the job when it is completed and produces the

output, in order to amend control instructions, adjust priorities and to remove and re-enter

jobs without loss of place in queue.

-- Knowledge of system control languages in order to amend processing instructions

coded on the run sheet, including job name, accounting data, programmer and job

priority, and program input and execution statements.

-- Knowledge of processing specifications such as dependencies and planned halts for

individual programs.

Factor 2, Supervisory Controls -- Level 2-2 -- 125 Points

Procedures and priorities for scheduling production runs are established by management.

Production jobs are scheduled for daily, weekly, monthly or other recurring intervals. Test runs

and other one-time jobs are processed on an "as required" basis. The supervisor provides

information on available computer resources and hardware/ software problems that may effect

processing. The employee uses this information in planning and developing schedules to avoid

backlogs and to maximize throughput by shifting jobs between computers and scheduling to

insure that all available resources are at maximum utilization. Review of finished work is

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Computer Clerk and Assistant TS-40 February 1980

accomplished through system reports to compare planned versus actual runs, reasons for failures,

or incompleted schedules and to confirm that acceptable methods were applied.

Factor 3, Guidelines -- Level 3-3 -- 275 Points

Guidelines include system operating written procedures, job control (()) language guides,

processing documentation, program run books and tape inventory listings. There are separate

sets of guides for each computer system for which the scheduling is performed, and variations in

program documentation depending on the system on which processed. Guides for developing

schedules are limited to general statements and samples. Organizing schedules to achieve

maximum equipment utilization is the primary responsibility of this position, requiring that the

employees select the proper guideline, exercise sound judgment and rely on experience and

precedent to apply the guidelines in proper combination to program, system and priority

characteristics and requirements. Only those problems for which guidelines are unavailable or

which exceed system limitations are referred to the supervisor or a specialist.

Factor 4, Complexity -- Level 4-2 -- 75 Points

The incumbent must consider queue sequence in relation to dependencies; constraints in the

system on which programs are to be processed; total load balances in each system; input,

program and software compatibility; and backlog or high priority work requirements. The queue

is modified during the processing day on the basis of special requirements and processing

problems. Incumbent adapts to the variety of programs, system requirements, and problem

situations within a framework of several interrelated but different procedures and methods.

Factor 5, Scope and Effect -- Level 5-2 -- 75 Points

The purpose of the work is to systematically organize jobs to be processed according to priority,

contingency or dependency on other jobs and in a manner to achieve maximum utilization of

computer resources. The work affects the timeliness of batch processing production jobs which

comprise the majority of data processing work of the agency, and the accuracy, reliability and

timeliness of ad hoc special processing.

Factor 6, Personal Contacts -- Level 6-2 -- 25 Points

Personal contacts are with DPC co-workers in computer operations, (()) production control and

the tape library, and with programmers and other users and functional managers.

Factor 7, Purpose of Contacts -- Level 7-1 -- 20 Points

The purpose of the contacts is to explain or to clarify scheduling problems, obtain additional

information about program requirements, discuss schedule changes, advise on processing status

and plan schedule revisions.

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Computer Clerk and Assistant TS-40 February 1980

Factor 8, Physical Demands -- Level 8-1 -- 5 Points

The work is primarily sedentary, with some walking and standing required during coordination

with users and operators, but not to an unusual degree. The physical demands are typical of a

normal office setting and impose no unusual hardships.

Factor 9, Work Environment -- Level 9-1 -- 5 Points

The work is performed in an office like setting that is adequately heated, lighted and ventilated,

posing no unusual risks, discomforts or safety requirements.

TOTAL POINTS – 1155

GS-6 = 1100-1350

COMPUTER ASSISTANT, GS-0335-06, BMK #3

Serves as a Computer Assistant supporting a team of Computer Specialists. The team has

application program development and maintenance responsibilities. This position supports the

programming functions by performing program maintenance, documentation and coding duties

according to specific instructions.

Duties:

-- Converts program routines and programs depicted in block diagrams and written

directions into program instructions and codes, using COBOL or occasionally, limited

FORTRAN coding.

-- Follows program logic, detailed flow charts and instructions for program segments of

limited scope and difficulty in modification of existing program capability.

-- Prepares limited technical documentation and performs limited problem solving on

system and program failures.

-- Prepares program tests and reviews results for specialist initiated programs. Results of

problem identification and recommended changes are reviewed by a responsible

specialist.

-- Draws finished flowcharts and codes program logic and controls from system

specifications provided by analysts.

-- Collects and organizes input and arranges for time on operating schedules for test

processing in the development of test data and test procedures.

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Computer Clerk and Assistant TS-40 February 1980

-- As assigned by specialists conducting automation planning studies for subject matter

users performs various fact gathering, review of procedures, observation of work

operations and discussion of existing processes with subject matter specialists.

Factor 1, Knowledge Required by the Position -- Level 1-4 -- 550 Points

-- Knowledge of COBOL coding techniques applicable to the majority of coding

projects.

-- Knowledge of FORTRAN sufficient to follow manuals and guidance from specialists

for occasional FORTRAN coding assignments.

-- Knowledge of a system control language in order to specify and properly incorporate

variable run stream command codes in program coding efforts.

-- Knowledge of operating system capabilities and limitations such as I/O devices;

memory and CPU core capacities; stored software packages; and, existing applications.

Uses this knowledge in coding and maintenance duties to measure throughout times, and

call-up, modify or suppress software applications.

-- Knowledge of data collection requirements to work directly with functional users

collecting specified data and fitting it to program maintenance requirements.

-- Knowledge of the content and flow of system development methods and techniques in

order to assist in information gathering, diagramming and flowcharting, coding, testing

and implementing programs.

-- Knowledge of program documentation requirements in order to write concise, clear

summaries to reflect purpose, content, input schedule, processing schedule, processing

variables, controls, input identification, software applications and run instructions. This is

used to document new programs and to reflect changes in existing documents.

Factor 2, Supervisory Controls -- Level 2-3 -- 275 Points

The supervisor or a responsible specialist makes assignments in terms of programming and

product objectives and possible methods or approaches to the work.

The employee independently performs the work on projects or segments by planning and

carrying out necessary steps within established limits on such things as: adapting logic, coding

and testing practices to job requests; the scope of problem solving procedures appropriate to the

assigned project; and drafting amendments to program documentation. Incumbent identifies and

discusses methods, techniques, problems with program logic and similar concerns with the

supervisor.

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Computer Clerk and Assistant TS-40 February 1980

Finished products are submitted to the supervisor/specialist for final review prior to

implementation. The work is reviewed in finished form for accuracy of logic development and

coding and for compliance with stated program and project objectives.

Factor 3, Guidelines -- Level 3-2 -- 125 Points

Guidelines are primarily written, and are supplemented by instructions and advice from

supervisors and specialists. Written guidelines are procedural documents; statements of

organization objectives; manuals which define and specify the use and logic of COBOL,

FORTRAN and system control language coding; operating system manuals which describe

equipment functions, limitations, etc; and software descriptions which define the function of

each software package and specifics of their applications. The guidelines are normally

applicable to assigned work, but the incumbent must select specific combinations of guides to fit

the assigned job. Some adaptation of guidelines is required for minor deviations in logic or other

program related activities, such as adjustments for differing system and software capabilities.

All interpretations, adaptations or modifications of guidelines are subject to review with the

finished product.

Factor 4, Complexity -- Level 4-3 -- 150 Points

Incumbent works with several kinds of programming applications requiring consideration of a

variety of interrelated but separately considered factors. These range from problem definition

through program design, implementation and maintenance. Various phases and segments of

program coding, maintaining and testing functions require that the incumbent review

instructions, references and objectives to define the kinds of actions required. Objectives are

normally clear but the means to accomplish them must be determined through consideration of

customer desires, established or predesigned program logic, system constraints and general

compliance with programming unit responsibilities.

Factor 5, Scope and Effect -- Level 5-2 -- 75 Points

Programming and system efforts assigned to incumbent include analysis, coding, and program

maintenance work for administrative computer applications or segments (modules) which

become portions of a comprehensive programming product. The work affects the accuracy and

timeliness of programming and maintenance projects and unit reliability in satisfying user

requirements.

Factor 6, Personal Contacts -- Level 6-2 -- 25 Points

Contacts are primarily with specialists and others in the immediate unit. As required for project

assignments, the incumbent has recurring contacts with functional users in the directorate.

Factor 7, Purpose of Contacts -- Level 7-2 -- 50 Points

Contacts outside the unit are to solicit information, clarify intent and definition of requirements

and to plan the acquisition of data, advise about program options and output format to satisfy

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Computer Clerk and Assistant TS-40 February 1980

customer needs. Other contacts are maintained or established for the purpose of receiving or

exchanging factual information, discussing interpretations of instructions and requirements and

similar concerns.

Factor 8, Physical Demands -- Level 8-1 -- 5 Points

Occasional walking between desk locations, between the unit and the computer center and

between the unit and the offices of users, and the carrying of light objects such as paper, reports,

a few punched cards, etc., do not place unusual physical demands or stress on the employee.

Much of the time the work is performed at a desk.

Factor 9, Work Environment -- Level 9-1 -- 5 Points

The work is performed primarily in an office setting which is well lighted, adequately ventilated

and heated, posing no unusual risks or discomforts. Safety precautions required on the job are

those normally applicable to such an environment.

.TOTAL POINTS – 1260

GS-6 = 1105-1350

COMPUTER ASSISTANT, GS-0335-06, BMK #4

Incumbent of this position supports several functional program customers through a remote

terminal facility providing data input, remote job entry and information retrieval and

manipulation services through an "intelligent" terminal operating over any of three

teleprocessing nets.

Duties

-- Operates terminal "on-line" to make recurring, standardized retrievals of reports and

information listings for users, applying a user oriented access and control language to

provide job definition, controls (job number, as of dates, changes in data fields from

previous reports) and print instructions.

-- Responds to ad hoc requests by working with the customer to advise on defining

information requirements, the number of retrievals necessary to provide the information

needed, desired format(s) and the amount and kind of data combination and arithmetic

manipulation required. Accesses appropriate data base after preparing a logical search

strategy and structuring the requirement(s) in computer acceptable commands and

identifiers.

-- Keys the system to feed retrieval data/reports to the local storage unit or printer.

Supplements these interim products with commands for the mini-processing unit in order

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Computer Clerk and Assistant TS-40 February 1980

to rearrange and manipulate the data according to the customer specifications, providing

for print of summary products and supporting detail.

-- Receives completed jobs through on-line printer; checks for job identification, data

content, print alignment and clarity, format, and as of date. Distributes to users through

an internal mail system.

-- Receives source data documents in both coded and uncoded form; transfers uncoded

information to code sheets; reviews all code sheets for data field accuracy (alpha,

numeric, alpha-numeric fields); adds machine related instructions and keys to tape

through a terminal. After verifying accuracy of input keys tape entries for direct

transmission to central computer or arranges for mailing.

-- Writes or briefly explains system adds, changes and deletes affecting the kind, form or

timing of data entry and products available from the system.

-- Establishes or coordinates workload priorities for data updates (input) and for products

(output).

-- Maintains logs, records, operating manuals and procedures.

-- Records all work processed and changes to operating methods and system production

options.

-- Trains lower level employees as "back-up" operators, and conducts briefings for

functional users to explain system output options and limitations.

-- Performs maintenance such as applying tape head cleaner, changing printer tapes and

similar external care of equipment.

Factor 1, Knowledge Required by the Position -- Level 1-4 -- 550 Points

-- Knowledge of the terms, structure, control and command strategies of a user oriented

query and control language in order to input data to the central computer system and the

local, small scale processing system; and, to structure information retrievals, initiate data

combination and manipulation requirements and provide recurring and demand

processing reports for local functional program customers.

-- Knowledge of several stored data bases and related program output options and

limitations in both the central and local computer systems in order to control and verify

accuracy of format, terms and methods of coding input for each data base; adjust queries

and report call-up requirements according to differing program capabilities; and, apply

data manipulation techniques according to the programmed abilities provided for each

functional user.

-- Knowledge of local rules and procedures controlling job priorities and controls on

customer access to data and program files in order to organize work according to

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Computer Clerk and Assistant TS-40 February 1980

program requirements, data base update schedules, and priority related sequence control

of output and distribution of products.

Factor 2, Supervisory Controls -- Level 2-3 -- 275 Points

The supervisor provides administrative direction over operating hours, the kind and quality of

services to be provided, general sequence and priority of the work processes and interpretation of

changes in rules controlling the kinds of support provided. A computer specialist is normally

available to provide technical interpretations and assistance related to system capabilities.

The employee performs assigned duties independently, including contact and coordination with

users to establish priorities, resolve conflicting priorities, identify the product sought and explain

systems changes. For demand processing, the employee works directly with the user to

determine the product type and contents and develops the search and/or command strategy

required for both the central and local processors to provide such products. Only such problems

as unusual equipment malfunctions, new and difficult query logic; requirements that indicate

potential to overload output devices; conflicts among users over priorities; and others of a similar

nature are referred to or discussed with the supervisor or computer specialist for resolution.

Completed work is reviewed, primarily by users, for completeness, adequacy, accuracy and

timeliness. Procedures and methods are reviewed for only brief periods after introduction of

system changes, or when an error or problem pattern occurs.

Factor 3, Guidelines -- Level 3-2 -- 125 Points

Written guidelines are available, complete and clear, covering the (()) set-up of the terminal,

mini-computer, telephone data transmission links, and related peripheral equipment (printer, key

to tape). The query language guide is supplemented by written guides distinguishing the data

bases, query and manipulation limits for each of the subject matter data bases accessible from

this terminal position. A separate manual defines the program manipulation available through

the mini-computer, in addition to the text editing (used for input verifications) and buffer storage

capacities and uses. The guideline materials are clear and specific, although the employee

exercises judgment in adapting the use of query codes and commands to formulate and process

special purpose retrieval requests.

Factor 4, Complexity -- Level 4-2 -- 75 Points

The work consists of data input, recurring production and demand processing services through a

remote terminal connected to a central, large scale computer, a local mini-computer, printer and

cassette-tape drive. Using a query and control language the employee supports several users,

each having access to a different data base, with differing access, product definition and

manipulation options. Input control, scheduling, recurring job entry and distribution functions

are performed within established methods and procedures. Demand processing requires that the

employee determine what needs to be done and how to accomplish it within adaptations of those

same methods.

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Computer Clerk and Assistant TS-40 February 1980

Factor 5, Scope and Effect -- Level 5-2 -- 75 Points

Incumbent of this position provides access to data processing services to several subject matter

units located at a site removed from the computer processing and production facilities. Data

base updates and information retrieval functions facilitate further processes and work products

by providing timely, accurate information used in analytical and decision making areas within

the agency's prime program responsibilities.

Factor 6, Personal Contacts -- Level 6-2 -- 25 Points

Personal contacts are with functional program specialists, managers (()) and their representatives

within the local installation. In addition the employee has frequent telephone or personal contact

with a resident computer specialist and operators or other computer support personnel in the

central computer facility, as well as technical vendor personnel responsible for equipment or

circuit problem solving.

Factor 7, Purpose of Contacts -- Level 7-2 -- 50 Points

Contacts with operating officials, specialists, etc. are to define, plan, accept, modify or report on

planned work and work in progress. Contacts with specialists and operators are primarily for

purposes of exchanging factual, situational information relating to methods, procedures,

operating problems and like situations.

Factor 8, Physical Demands -- Level 8-1 -- 5 Points

There is nominal standing, walking between equipment stations and similar movement around

the immediate environment, in addition to periodically carrying light loads to user work stations

such as machine reports and tapes. There are periods of work requiring extensive operations of a

keyboard while seated, comparable to long periods performing typing work.

Factor 9, Work Environment -- Level 9-1 -- 5 Points

The work is performed in an environmentally controlled, office-like setting requiring only

normal safety precautions (open file drawers, loose cards).

TOTAL POINTS -- 1185

GS-6 = 1105-1350

U.S. Office of Personnel Management 64

Computer Clerk and Assistant TS-40 February 1980

COMPUTER ASSISTANT, GS-0335-07, BMK #1

This position is located in the Production Control and Scheduling section and includes

controlling, scheduling and monitoring of computer processing and assisting users in formulating

requests for computer services. The work is performed in a computer center operating two large

scale computer systems with a buffer minicomputer, in both batch and on-line, interactive

modes.

Duties:

-- Reviews processing requests to ensure that user, program and input identification are

given, programs are designed for one of the local computer systems, control parameters

(dates, total, sub-totals) are specified, priority requirements are indicated and output

disposition is shown.

-- Accepts or rejects request and/or indicated priority based on system status, other

priority work, or need for additional information in the processing request.

-- Assists users in clearly defining their requirements and completing the processing

work order defining the product desired, sort fields, data content and output format.

-- Makes changes (add, change, remove) in run control stream and enters control deck to

the system through a card reader.

-- Reviews requirements for batch work, compares against run book and enters planned

time of execution on operating schedule, providing for core capacity, prior processing for

dependencies, throughput time and priority. Identifies tape and disk requirements,

amends control commands, and annotates operator instructions to show dependencies and

multiple use of input.

-- Resolves processing failures related to run stream controls, dependencies and data

contentions. Reviews system output report for actions leading up to the failure, compares

with run book instructions, identifies problem, corrects and authorizes re-run or re-start.

Notifies programmer in the event the failure appears to be related to program logic.

According to run instructions, authorizes use of problem by-pass or controlled dump

procedures to provide information for own and specialists problem reviews.

-- Reschedules backlogged processing or failures that cannot be corrected for re-run or

restart, adjusts priorities as required.

-- Assists time sharing and RJE terminal users in solving problems associated with terminal

malfunction or problems in following written procedures. This includes advice in the

structuring of requests and inquiries with a user oriented language; identifying possible

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Computer Clerk and Assistant TS-40 February 1980

technical problems in the terminal, tie-lines or the computer system; and, advising the

terminal user of where and how to acquire appropriate technical assistance.

-- Prepares and maintains amendments to product run books (i.e., set-up procedures and

product exemplars for new kinds of products). Assigns product identification codes; lists

and explains set-up procedures (including run stream variations), identifies kind and number

of input media required, core capacity, throughput time and mixed time sharing and batch

processing requirements.

-- Initiates monthly work order to create back-up tape files, makes control log entries,

forwards to GPO for photocomposing, logs returns and arranges for shipment of tapes to

storage site.

-- Compiles recurring and special statistical reports: computer utilization by user,

number, kind and volume of products; machine units and machine time used; and cost

information for customer billing purposes. Reviews operating logs, compiles system load

statistics, identifies high and low volume trends, and makes recommendations to change

procedures to better use times available in low activity periods.

Factor 1, Knowledge Required by the Position -- Level 1-5 -- 750 Points

-- Knowledge of the flow of processing sequences for two multi-program and one buffer

mini-computer. This knowledge is used to resolve unplanned halts related to input

media, control streams and restart points. It is also used in scheduling work to allow for

core requirements, data and storage media, input dependencies and priorities.

-- Knowledge of system control language in order to recognize and adjust control deck

entries identifying input media by type and identification numbers for tapes and disks,

change report "as of" dates, identify users, assign job numbers and similar conditions.

System control language knowledge is also applied in determining the causes of and

correcting abnormal terminations.

-- Knowledge of remote operating procedures, codes and abbreviations is used to input

jobs to the system, check status, analyze problems, modify priorities and assist users

having terminal operating problems.

-- Knowledge of the variety of applications processed in the center and of the run books

associated with them in order to identify and provide for variations in products, advise

users attempting to use systems, and ensure processing of recurring production

requirements.

-- Knowledge of batch and time sharing load requirements in order to schedule production

jobs, set priorities and schedule batch updates in schedules of operations. This knowledge

and knowledge of system equipment capabilities are used to establish batch processing

schedules that require use of I/O devices, core capacities of two systems and output in card,

disk and paper media. Schedules are structured within machine limitations to allow for

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Computer Clerk and Assistant TS-40 February 1980

required predecessor processing (dependencies) and for the separation of processing using

the same data base for different purposes (contention).

Factor 2, Supervisory Controls -- Level 2-2 -- 125 Points

The supervisor provides procedural direction and defines recurring work assignments. The

incumbent performs most work independently by responding to user questions and problems,

constructing schedules and performing staging, control and error correction duties. Incumbent

can reject work that is not ready for processing and refuse user requested priorities without

reference to the supervisor. Processing failures involving program or system logic, seemingly

proper applications of user languages through a terminal that fail to produce, and similar

problems are discussed with the supervisor who must approve all exceptions to established

procedures. Staging packages and schedules for new work are reviewed by the supervisor for

technical accuracy prior to submission for processing. Recurring work products are reviewed

after processing based on user or operator comments or in periodic supervisory reviews of

products for use of established methods, procedures and techniques.

Factor 3, Guidelines -- Level 3-3 -- 275 Points

Guidelines are primarily in written form: manuals for terminals, computer equipment, system

control language, user language and processing center rules and procedures; program run books,

control records, system output reports; and others that define work methods, procedures and

technical terms and uses. Virtually all work is covered by written guidelines. However, the

applications worked with vary in potential products, require individualized system controls, and

vary according to mode of processing (i.e., through production control and scheduling for

demand or batch processing, or through terminals). The employee reviews each work request

and selects the appropriate combination of instructions for each job according to the number and

kind of variables required, existing priorities and similar considerations. As a result of

processing problem reviews, work with new requirements or experience in solving unusual time

sharing problems, incumbent drafts new guidelines which are normally accepted with few

modifications.

Factor 4, Complexity -- Level 4-3 -- 150 Points

-- This employee performs a variety of distinct functions in support of the processing

center for production control, scheduling, solving processing problems, assisting users of

systems. The employee reviews each work requirement, decides what needs to be done,

the methods to use and provides solutions to customer processing problem based on

workload, priorities, existing capabilities, system status and the specific needs of the

customer.

Factor 5, Scope and Effect -- Level 5-3 -- 150 Points

-- Incumbent performs recurring and one-time duties associated with customer

processing requirements ranging from definition of the requirements through preparation,

entry, control, scheduling, resolving abnormal terminations, and output distribution

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Computer Clerk and Assistant TS-40 February 1980

stages of the work. Work products affect the timeliness and accuracy of processing, the

efficiency of the production control and scheduling functions, and the reliability and

accuracy of data processing products.

Factor 6, Personal Contacts -- Level 6-2 -- 25 Points

-- Contacts are with specialists, operators and other computer support personnel in the

immediate unit, and with functional users elsewhere in government, academic and

business settings.

Factor 7, Purpose of Contacts -- Level 7-1 -- 20 Points

-- Contacts are established or maintained for the purpose of coordinating or exchanging

factual information about the DPC and its productive capabilities and services.

Factor 8, Physical Demands -- Level 8-1 -- 5 Points

-- There is limited standing, walking and lifting of light objects and small decks of cards.

These are normal and do not constitute special physical demands in the performance of

duties.

Factor 9, Work Environment -- Level 9-1 -- 5 Points

-- The work is performed in an office like setting, with short periods in the computer

center. This setting poses no unusual risks or hardships on the employee and requires

only those safety precautions typical of an office environment.

TOTAL POINTS -- 1505

GS-7 = 1355-1600

COMPUTER ASSISTANT, GS-0335-07, BMK #2

Incumbent serves as a scheduler in a computer center which maintains a 24 hour, 3 shift

operation, responsible for compiling final daily schedules and resolving scheduling related

problems. This position is located in the Production Section, Operations Branch of a data

processing center operating several computer systems, each with multi-programming capability.

Duties:

-- Produces daily and weekly consolidated schedules for recurring programs, many of

which have changed since last processed either in computer time, resources, input/output

or job dependencies.

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Computer Clerk and Assistant TS-40 February 1980

-- Reviews daily schedules prepared by others for individual computer systems, compiles

into a daily master schedule and ensures proper distribution of processing among the

systems available.

-- Adjusts processing between systems due to known downtime for maintenance, late

occurring equipment failures, or as a means of better utilizing available capability.

-- From work with daily schedules, makes projections and notes on preliminary future

schedules, the impact of backlogs, late or missing input, system downtime and similar

information on established weekly, monthly and quarterly processing schedules.

-- Reviews actual results in comparison to planned schedules and determines causes for

differences between planned and actual processing completions.

-- Recommends changes in scheduling practices to balance production workload,

achieve greater productivity, and to reduce processing turn-around times.

-- Adds new jobs, one-time jobs and infrequently processed jobs to the daily and weekly

schedules. Studies program documentation and run controls to insure compatibility with

computer and production requirements.

-- Reviews processing criteria with computer specialists and informs specialists and the

supervisor, in addition to other scheduling personnel of methods to improve processing

accuracy and dependability from the scheduling and set-up perspective.

Factor 1, Knowledge Required by the Position -- Level 1-4 -- 550 Points

-- Knowledge of the characteristics such as core size, speed in processing, dedicated

versus shared use, differing operating modes, and software availability of several

computer systems in order to schedule programs on those computers that can accept and

perform the prescribed processing.

-- Knowledge of the processing objectives, production techniques and pitfalls

encountered to schedule computer systems utilization in a multi-computer processing

center.

-- Knowledge of job control language to interpret processing instructions, visualize the

steps required to process programs, retrace steps to determine the cause of failures, and

make minor modifications in the variable portions of the control stream.

-- Knowledge of programs and systems interrelationships to recognize those programs

which are not dependent on a specified system for processing and to be able to shift such

programs between systems in order to better balance overall machine utilization.

-- Knowledge of a variety of programs and applications, to construct consolidated

schedules designed to accomplish rapid throughput in several operating systems.

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Computer Clerk and Assistant TS-40 February 1980

-- Knowledge of control codes and equipment characteristics to analyze problems

effecting scheduling efforts, to isolate causes, to determine corrective actions and to

recommend orally and in writing corrections or new procedures to resolve the problems.

-- Knowledge of processing workload cycles in order to adjust to peak loading periods

and compensate for equipment downtime. This knowledge is also applied to analysis of

prior schedules and systems status to plan and organize processing loads consistent with

program requirements and computer resources available.

Factor 2, Supervisory Controls -- Level 2-3 -- 275 Points

The supervisor provides guidance on rules and procedures, introduces new, on-going

requirements, and provides guidance on approaches to problem solutions as requested. The

incumbent works independently, performs scheduling, problem analysis and coordination with

computer specialists. Informs the supervisor of the results of those efforts and recommends

changes in procedures or methods to improve processing by more efficient and effective

scheduling. Malfunctioning equipment, requirements overloads and similar problems that can

delay processing are reported to the supervisor with suggested solutions. Finished work is

reviewed for conformance to rules, deadlines and meeting scheduling objectives. Finished work

is also reviewed for results achieved and improvements in scheduling effectiveness.

Factor 3, Guidelines -- Level 3-3 -- 275 Points

Guides for developing schedules consist of general statements and written scheduling practices

and objectives. Specific requirements, with associated criteria are derived from a master

schedule, program run books, system control language guides, computer systems descriptions

and specifications, and procedures manuals. The guides are numerous, sometimes omitting such

items as secondary system for processing, complete input media identification and similar items.

Schedule consolidation and distribution among operating systems requires the use of judgment in

selecting and matching related guides to programs and systems, and adapting them to the final

daily master schedule. The guides are applied to scheduling for several systems requiring the

employee to relate the combination of guides and programs to available equipment (which

systems are up and which are malfunctioning), core capacities already scheduled, core

availability, available run time by system and machine/program compatibility (programs can be

shifted between some systems, but are not processable on all local systems). Guidelines

applicable to problem solving are only general in nature or non-existent. The incumbent must

apply initiative and judgment in the recognition, analysis and solution of problems such as

leveling peaks in workload by distributing the processing among the machine systems,

recognizing and correcting errors in throughput times due to recent program patches, and similar

problems. The products of those efforts frequently become internal scheduling guides, or the

basis for new guidelines.

Factor 4, Complexity -- Level 4-3 -- 150 Points

Performance of position functions incorporates work with a wide variety of program

specifications, several sets of machine system characteristics, and the interrelationships between

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Computer Clerk and Assistant TS-40 February 1980

processing objectives, program/system compatibility, and efficient machine utilization. The

incumbent is responsible for work requiring frequent adjustment to changes in system status and

processing requirements that trigger redistribution of processing among several machine

systems. The work includes responsibility for studying scheduling methods and problems in

order to develop new or modified scheduling procedures or techniques.

Factor 5, Scope and Effect -- Level 5-3 -- 150 Points

The work in this position includes the application of scheduling practices, methods and

procedures, and the development of new procedures and methods. The results of work efforts

affects the daily efficiency and timeliness of services provided to users. It further affects the

efficiency of scheduling activities of the unit and the accuracy, timeliness and acceptability of

computer processing functions and products.

Factor 6, Personal Contacts -- Level 6-1 -- 10 Points

Contacts are with data processing personnel in the immediate and related units.

Factor 7, Purpose of Contacts -- Level 7-2 -- 50 Points

When engaged in problem solving projects, the contacts are to discuss and plan changes in work

methods or to develop new methods to accomplish the work of the unit.

Factor 8, Physical Demands -- Level 8-1 -- 5 Points

The work is essentially sedentary, performed in an office setting requiring only ordinary physical

exertion such as occasional walking between work stations and short periods of standing.

Factor 9, Work Environment -- Level 9-1 -- 5 Points

The work is performed indoors, in an office setting, requiring exercise of nominal safety

precautions to avoid risks common to such settings, such as collision with open drawers, and the

like.

TOTAL POINTS – 1470

GS-7 = 1355-1600

COMPUTER ASSISTANT, GS-0335-07, BMK #3

Incumbent of this position supports a team of computer specialists engaged in program analysis,

design, development, testing and implementation for both local and command applications. The

incumbent performs coding, testing, limited programming, maintaining documentation and

program data bases, and provides related support in unit programming and systems development.

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Computer Clerk and Assistant TS-40 February 1980

Duties:

-- Receives and processes requests to write or modify small program modules that are

part of a larger system of interrelated programs that have previously been designed and

implemented. Draws basic program diagrams and flow charts, applies COBOL coding,

assembles test data, initiates testing, debugs program and submits user request with

recommended finished module to specialists.

-- Maintains a few program modules which require frequent variations in production

requirements. Performs requested program modifications, providing for variations in

recurring runs and special reports and assures accurate and timely processing.

-- Follows specialist instructions to compile, test and debug program by assembling

input, loading the compiler, reviewing output and making or suggesting corrections.

-- Prepares charts, designs and formats for records, files, input and output, sources of

input, schedules of processing, etc. Recommends such changes as different input

techniques, revised record layout, revised output format and similar changes.

-- Writes program modules for extracting, sorting, reformatting, merging, etc. of a

variety of input data and reports.

-- Reviews and modifies program control stream as required when production

requirements change or problems are encountered. Provides set-up directions to computer

operators, or writes set-up procedures for program manuals.

-- Prepares program documentation manuals for local records and distribution.

-- Reviews requests for variations in recurring runs, or special runs, makes system

control changes as appropriate, submits for processing and reviews the finished product

prior to distribution to the requester.

-- Makes control language corrections and coordinates data content or logic problems

with users and specialists to resolve invalid output.

-- Coordinates with functional users to clarify requests for variations in production

requirements or program modifications, and to obtain information needed for new

program development.

-- Prepares final system documentation including flow charts, file descriptors, report

descriptors, card and printer layout, card input/output, formats and printer output

exemplars.

-- Assembles all required documents for System Books, Program Folder and Job Run

Book, and passes to the appropriate unit for distribution.

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Computer Clerk and Assistant TS-40 February 1980

-- Maintains status and control of on-line program library, catalogs data and cross

reference listings for the activity. Verifies status and accuracy of library member names,

data set names, data set organization, record and block sizes, etc. as requested.

Factor 1, Knowledge Required by the Position -- Level 1-5 -- 750 Points

-- Knowledge of the fundamentals of programming logic, COBOL and system coding,

and operating system input/output methods, software and existing applications. This

knowledge is used to program assigned modules, provide for a variety of input, media,

processing controls, variations in run stream controls and software utilization and

suppression.

-- Knowledge of subject matter information requirements to coordinate with users and

acquire information about subject matter content, processing purposes, manual processes,

program objectives and similar information for use in module and modification

programming.

-- Knowledge of programming techniques appropriate to recognize program

modification requirements that can be designed and implemented without impact on total

system logic or processing effectiveness, and to initiate re-design (patch) of those

program segments.

-- Knowledge of records requirements for use in writing brief summaries of own

programming, processing control, documentation, library maintenance and other work

efforts to provide finished input to program records for local use and for the guidance of

other users.

Factor 2, Supervisory Controls -- Level 2-2 -- 125 Points

The supervisor or a responsible specialist defines work projects or the portions of projects

assigned to the incumbent and provides deadlines and direction on methods to be used. The

incumbent independently performs assigned segments of work according to prescribed methods.

Completed segments are submitted to the team leader for incorporation into a system package.

Incumbent's program maintenance and modification work is performed independently, following

standardized procedures including necessary customer coordination, coding, design and testing

functions. Problems such as requirements that appear to be different, methods or procedures that

are unclear and conflict with users are discussed with the supervisor to resolve the issues.

Deviations from established methods and procedures must be approved by the supervisor.

Finished work is reviewed by the supervisor or a specialist for compliance with existing or

planned design specifications.

Factor 3, Guidelines -- Level 3-2 -- 125 Points

There are numerous guidelines which vary in detail and specificity to the work performed.

Guidelines cover coding in COBOL and system control language, basic programming logic and

logic options, systems manuals describing hardware and software characteristics, internal rules

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Computer Clerk and Assistant TS-40 February 1980

and procedures documents, and others that apply to the several phases of the work. The

incumbent exercises judgment, both in the selection and blending of guidelines for coding,

formatting, operating controls, logic interpretation and others, and may occasionally implement

minor modifications in guidelines (especially controls to use or suppress a computational

program). Work that introduces the need for new approaches to programming or other work

efforts, or that appears to deviate significantly from established practices and precedents are

discussed with the supervisor (i.e., require changes in basic program logic, introduce need for a

new data base, require linking with other programs).

Factor 4, Complexity -- Level 4-3 -- 150 Points

The unit is responsible for a variety of administrative and business type programming activities

in analysis, design, implementation and maintenance efforts. Incumbent participates in the full

range of unit functions. This requires use of numerous interrelated and unrelated methods,

procedures and objectives for data collection, programming, charting, testing, and writing.

Incumbent decides what actions to take and methods appropriate to assigned program

maintenance functions. This requires analysis, problem identification and development of

solutions within general system and program capabilities.

Factor 5, Scope and Effect -- Level 5-3 -- 150 Points

The employee performs a wide range of programming and systems support work for a variety of

subject matter applications. The work involves supporting specialists in programming, charting,

data storage, testing and implementing new and modified programs and supporting subject

matter specialists in providing tailored reports through adaptations of existing programs and

products.

Work efforts and products affect the efficiency of processing services to subject matter users and

the adequacy and efficiency of broader operating programs and programming projects.

Factor 6, Personal Contacts -- Level 6-2 -- 25 Points

Incumbent has contact with specialists, operators and other computer support personnel in the

immediate and related units, frequent contact with functional program users locally, and

occasional contact with users in field locations.

Factor 7, Purpose of Contacts -- Level 7-2 -- 50 Points

Contacts with functional users are to accept new work requirements, assemble needed data and

to review finished products. For maintenance assignments contacts are made to plan the work by

reviewing and defining such things as data requirements and sources, input schedules, data

conversion, and alternatives in sort fields, data array and summary information. Contacts with

data processing personnel are to exchange factual or procedural information about the work and

to refine customer defined specifications for assigned modules.

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Computer Clerk and Assistant TS-40 February 1980

Factor 8, Physical Demands -- Level 8-1 -- 5 Points

The work is primarily sedentary, with moderate walking between work stations and carrying

folders, reports, small decks of punched cards and similar light loads. The work does not pose

unusual physical hardships or stress.

Factor 9, Work Environment -- Level 9-1 -- 5 Points

The work is performed in an office type setting that is adequately heated and ventilated and

provides good lighting. Only those safety precautions typically appropriate to prevent slight risk

of injury in an office environment are required to protect the employee from possible bodily

harm or avoid possible health hazards.

TOTAL POINTS -- 1385

GS-7 = 1355-1600

COMPUTER ASSISTANT, GS-0335-08, BMK #1

Serves as a production controller in a data processing center. Incumbent of this position is

assigned new processing requirements with responsibility to fit them into local procedures and

instruct other employees in the methods and schedules applicable for production purposes. The

center operates several computers, each in multi-programming production and time sharing

modes.

Duties

-- Studies documentation provided with new or substantially revised programs,

determines run criteria, I/O requirements and distribution patterns.

-- Determines whether new requirements can be processed within existing schedules and

procedures. If not, will define changes required such as revised dates for receipt of full

or partial input data from area offices.

-- Defines command and control requirements for each run, sequencing considerations,

need for input, precedent program processing required, and whether data required for

input can be derived from programs on a single system.

-- Determines whether several outputs, run on separate systems need to be made

compatible and merged prior to processing the new requirement.

-- Coordinates findings and recommendations with local programmers for technical

review, submits to supervisor for approval.

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Computer Clerk and Assistant TS-40 February 1980

-- Notifies remote offices of modified input data and format requirements.

-- Instructs others in the unit about the new requirements and methods for processing

them through the production control unit.

-- Writes procedural documents to record and explain the results of the above efforts and

amends existing procedures affected by new requirements.

-- Performs production control functions for an assigned block of recurring production

programs.

Factor 1, Knowledge Required by the Position -- Level 1-5 -- 750 Points

-- Knowledge of organization rules, methods and procedures applicable to production

control functions for a number of programs and variety of applications with skill to adapt

local processing capability to numerous new products, programs and program

modifications.

-- Knowledge of the equipment, operating configurations, applications processed on

each and the impact of time sharing for each of several multi-programming computer

systems in order to relate new requirements to established load requirements, data base

and dependent processing considerations and variations in input schedules needed to

satisfy new and ongoing requirements.

-- Knowledge of established processing applications and the sources, kinds, formats and

schedules of input from local and remote sources.

-- Knowledge of the variety and forms of output, and established schedules versus

processing time available. Uses these knowledges to modify existing requirements,

introduce new requirements and acquire new kinds or frequency of input from field

sources.

-- Knowledge of the procedures to perform production control functions including

staging, modifying control commands, monitoring programs in progress, correcting

control related processing problems and reviewing, controlling and distributing output.

-- Knowledge of records and documentation requirements to study, resolve and write

procedures for new processing requirements. This knowledge is also used when

interpreting program documentation to determine availability of input, number and kinds

of media required (card, tape, disk) dependency on single or multiple programs, schedule

constraints and variable requirements.

-- Knowledge of methods, procedures and controls to develop or improve job set-up,

data entry and output production procedures; and, to resolve problems associated with

local and remote site processing related to set-up and entry.

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Computer Clerk and Assistant TS-40 February 1980

Factor 2, Supervisory Controls -- Level 2-3 -- 275 Points

The supervisor assigns new processing requirements, describes work goals and advises on

priorities. The employee independently applies, modifies or develops procedures for production

control work and assists remote terminal users based on precedents. Discussions with the

supervisor are to resolve problems that could cause failure to meet deadlines such as

non-availability or late input, requirements received late in the monthly processing cycle,

awaiting program patches that have not been completed, and similar concerns. Finished work is

reviewed for compliance with objectives and deadlines, and effectiveness in satisfying customer

requirements. Work methods are reviewed only if processing failures are related to production

control procedures developed by the incumbent.

Factor 3, Guidelines -- Level 3-3 -- 275 Points

Guidelines consist of agency and region procedures and directives controlling the flow of work

through the center, requirements for staging on-going assignments and general requirements and

methods for processing. The incumbent interprets program documentation, run books, flow

charts and general specifications for new requirements. The work requires judgment in selecting

the most applicable guidelines for assigned projects and in developing new guidelines and

procedures. These adaptations are made for such needs as new kinds and sources of data from

area offices, input formatting, processing controls, adjustments to new or changed programs and

development of totally new assembly procedures.

Much of this work results in new written procedures for application by others in the local center

and at area locations.

Factor 4, Complexity -- Level 4-3 -- 150 Points

The work includes ongoing production control duties, developing procedures for new or changed

production requirements and resolving remote access operating problems. Based on existing

rules and generally within established methods the incumbent reviews new requirements,

determines what needs to be done, plans the sequence of work, conducts necessary coordination

and writes the supporting documentation. Coordination with terminal users in remote access

modes requires problem resolution based on verbal descriptions (most commonly via telephone)

of hardware and terminal malfunctions, or erroneous user procedures.

Factor 5, Scope and Effect -- Level 5-3 -- 150 Points

Incumbent performs problem solving duties in relation to a variety of new or changing output

requirements requiring production preparation methods, various forms of input, schedule

changes, system controls and similar additions or modifications to established procedures. Work

efforts often impose new input, data array, format and similar requirements on area offices. The

work affects the adequacy, quality and timeliness of center work efforts; the adequacy and

efficiency of remote access utilization; and the schedule and content of work efforts in

subordinate area offices.

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Computer Clerk and Assistant TS-40 February 1980

Factor 6, Personal Contacts -- Level 6-2 -- 25 Points

Personal contacts are with central office specialists, area and regional office specialists and

subject-matter specialists in local and area offices. Some of the local contacts are with

employees of other agencies for whom the center provides processing services.

Factor 7, Purpose of Contacts -- Level 7-2 -- 50 Points

Local and area contacts are for the purpose of planning and implementing detailed procedures

for satisfying requirements and to resolve problems associated with production control

procedures. The purpose of contacts with central office personnel is to coordinate and clarify

processing requirements.

Factor 8, Physical Demands -- Level 8-5 -- 5 Points

The work requires frequent movement between various DPC sections but imposes no special

physical demands in performance of duties.

Factor 9, Work Environment -- Level 9-1 -- 5 Points

The work environment involves normal risks or discomforts common to an office setting.

TOTAL POINTS -- 1685

GS-8 = 1605-1850

COMPUTER ASSISTANT, GS-0335-08, BMK #2

Prepares projected (up to 6 months) and daily operating schedules for two stand alone and two

interchangeable multi-programming computer systems.

Duties

-- Receives semi-annual program additions, deletions and changes from national

headquarters systems office, and monthly processing change notices for incorporation

into local processing master schedules.

-- Reviews program and product requirements to be installed and scheduled for the

upcoming processing year. Identifies existing programs that are changing and those that

are being cancelled, in order to determine the hardware and core capacities either

required or made available by those changes.

-- Identifies the flow, equipment and capacity requirements for new processing

requirements, combines those needs with capacity available and carry over requirements.

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Computer Clerk and Assistant TS-40 February 1980

-- Reviews history files concerning production volumes, processing times, allowances

for reruns, lost time and down time in order to relate optimal capacity to practical

availability for productive processing.

-- Incorporates the preceding with specified frequency of production requirements and

develops an operating master schedule for use over a six month period.

-- Reviews monthly system change notices, identifies change requirements and modifies

existing schedules and processing resource allocations affecting one or several

production requirements.

-- Prepares daily to weekly processing schedules for recurring and special jobs.

-- Reviews system reports and operator logs to compare scheduled processing with

accomplishments, identify processing problems and resolve those associated with control

stream, peripheral equipment assignments or data dependency/contention problems.

Factor 1, Knowledge Required by the Position -- Level 1-5 -- 750 Points

. – Knowledge of the discrete elements and the interrelationship of four computer

hardware configurations, including back-up interchange capability between two

multi-programming systems. This includes size, capacity, speeds, available channel

allocations and normal flow capacity for two stand alone, dedicated processing systems

and two interchangeable multi-program systems. This knowledge is applied to planning

the distribution of processing requirements for both long term (6 months or more) and

daily operating schedules and to resolve procedural, control language, and equipment

assignment and processing problems. –

. – Knowledge of program characteristics in terms of input timing and sequences,

program and intermediate job data dependencies, shared utility requirements, parallel

processing capability in several core partitions and the potential for job delay due to

contentions.

-- This knowledge is used to structure the sequences and timing of processing schedules

to provide for priority considerations, avoid programs idling in the system while awaiting

required input and, to ensure use of capacity and continuous flow of job execution within

the systems.

-- Knowledge of the system job control languages in order to establish standardized job

control instructions as part of long range schedule preparation, to adjust control decks for

daily variations in products, dates, I/O controls and other variations, and to resolve

control related problems.

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Computer Clerk and Assistant TS-40 February 1980

Factor 2, Supervisory Controls -- Level 2-3 -- 275 Points

The supervisor assigns semi-annual and monthly change notices for long range scheduling

requirements in terms of objectives and deadlines for completion. Daily and other short term

scheduling work is performed on the basis of standing requirements. The employee

independently performs both long and short term scheduling duties. For schedule projections (1

to 6 months) the employee analyzes the requirements, reviews operating history to identify

potential problems, and plans variations in approach or methodology to accommodate the new

requirements. Modifications or deviations are made during the course of constructing the

schedule in order to accommodate known equipment changes, provide improved separation

between contending jobs, provide for unforeseen dependency requirements and similar

adjustments that fit the objectives while accommodating to local processing characteristics.

Questions concerning new equipment capabilities, unclear product specifications or similar

problems that cannot be answered by analyzing project instructions are discussed with the

supervisor or a programmer to arrive at a solution or revision to the objectives. Completed work

is evaluated on the basis of product and objective achievement when schedules are implemented

in operations. Work methods are normally reviewed only when apparently sound processing

sequences fail to produce specified output.

Factor 3, Guidelines -- Level 3-3 -- 275 Points

Written guidelines consist of system operating procedures and handbooks, scheduling criteria,

job control language instructions, local and headquarters rules and procedures that generally

apply to short term scheduling duties. Long range schedule projections are prepared within the

same general framework of guidelines and instructions. Typically, new requirements do not

specifically fit existing conditions and require judgment in selecting and modifying guidelines to

adapt the new requirements to local processing conditions. These adaptations are issued as new

standing procedures for local use and may be submitted as recommendations for application in

other related processing centers.

Factor 4, Complexity -- Level 4-3 -- 150 Points

The work consists of a variety of scheduling and control tasks involving a mix of standardized

(short term) and flexible methods and procedures in order to plan and execute the manner in

which computer programs can be processed through a variety of equipment and software systems

in order to achieve processing objectives.

For problem solving and long term scheduling work the decision about what has to be done and

the techniques to use vary, depending on the nature of processing failures, the variety of

approaches available to resolve them, and the nature and impact on new or standardized

procedures and capacities for newly developed processing jobs.

For correcting abnormal termination conditions and the planning process required for the

projected scheduling work, the action to be taken depends on the nature of the failure, or the set

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Computer Clerk and Assistant TS-40 February 1980

of objectives, dependencies and overall scheduling pattern generally specified in the project

directions.

Factor 5, Scope and Effect -- Level 5-3 -- 150 Points

Incumbent plans, and implements major processing requirement changes on a periodic basis,

adjusts the plan to monthly program and product changes and executes daily computer

scheduling and problem resolution functions in accordance with the long range master

processing schedule.

The results of this work affect the methods, techniques and timing of work performed in other

positions in the unit, the timeliness and accuracy of computer generated products needed in other

work areas and the accuracy and efficiency of computer capacity utilization for several

computing systems.

Factor 6, Personal Contacts -- Level 6-2 -- 25 Points

Contacts are with all working and supervisory levels of employees associated with the data

processing unit, with data preparation and (()) transcription supervisors in the local organization

and with headquarters programmer and systems specialists.

Factor 7, Purpose of Contacts -- Level 7-2 -- 50 Points

Contacts with programmer and systems specialists are for purposes of defining, coordinating and

resolving systems related problems that affect the ability to effectively implement schedule and

processing requirements. Other contacts involve defining and exchanging factual information

about data, schedules, methods and related concerns in order to correct deficiencies in processing

effectiveness.

Factor 8, Physical Demands -- Level 8-1 -- 5 Points

The work is primarily sedentary although there are short periods of walking between or standing

at various work stations in the immediate and related areas. There are no unusual physical

demands in this position.

Factor 9, Work Environment -- Level 9-1 -- 5 Points

The work is performed in an environmentally controlled, office-like setting. Only those risks

and safety precautions common to such settings are present in this environment.

TOTAL POINTS -- 1685

GS-8 = 1605-1850

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Computer Clerk and Assistant TS-40 February 1980

COMPUTER ASSISTANT, GS-0335-09, BMK #1

Incumbent works in the data processing center as a systems monitor resolving processing

problems and error conditions except those requiring programming changes.

Duties

-- Identifies and determines corrective action to be taken in case of individual job

failures not covered in the operations manual, or in circumstances when the prescribed

procedures will not produce a solution for a 4-CPU multiprocessor/ multi-programming

computer system, and a separate multi-program system used for processing smaller jobs

and as back-up.

-- Identifies job interrelationships, provides for dependencies and reorders job priorities.

-- Orders run stream dumps and determines actions to be taken to correct operational

problems that cause runs to end abnormally or necessitate general recovery of data base

information.

-- Determines need to reconstruct data base from back-up files, rerun or restart

requirements and need to shift run sequencing in order to better align jobs or better apply

system utility programs in relation to jobs on the schedules.

-- Resolves partial system failures (hardware or software) by providing for revised

applications of system operating capabilities in a manner that allows working through or

around the problems with reduced capacity, readjusting the system when full operating

configuration is restored.

-- Ensures restoration of transactions and data bases at a proper restart point after system

initialization and recovery routines have been used to resolve error conditions and the

system has been reloaded for continuation of operations.

-- Works with applications programmers and operations personnel to identify problems

with applications, operating systems or hardware that are difficult to pinpoint. Suggests

methods for sequencing and software/hardware operating configurations to accept new

requirements and resolve processing malfunctions, including revised run stream

applications, spooling techniques and possible transfer of some jobs to other computer

systems.

-- Prepares operating schedules for a multi-processor/ multi-programming computer

system, allowing for multiple dependency processing, data and program contentions and

sequencing.

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Computer Clerk and Assistant TS-40 February 1980

-- Prepares schedule run stream according to handbook instructions, making

modification or allowances for recent occurrences (failures, program changes) requiring

new or temporary procedures. Loads schedule through the system executive program.

-- Monitors work in progress in order to detect unusual production delays, problems

caused by unforeseen contentions, need to adjust priorities in order to move small jobs

past large jobs that are awaiting completion of other processing, and to work with

operations personnel to detect and resolve common or unusual operating problems or

failures.

-- Plans, schedules and directs the transfer of program and/or data files from disk to tape

storage, maintains records of programs and data so stored, and schedules

restoration/recovery from back-up files when needed for problem solving in subsequent

processing.

Factor 1, Knowledge Required by the Position -- Level 1-6 -- 950 Points

-- Detailed knowledge of system hardware and software and how they are interconnected

in normal and variable operating conditions for executing applications programs on a 4

CPU multiprocessor and a stand alone multi-program computer.

-- Detailed knowledge of the system control language in order to plan schedules and

insert runstream instructions for scheduling work, interpret status of operations at time of

failure and to construct hardware/software/runstream links to work with operators and

specialists in defining new or revised runstream requirements (including spooling and

other shortcutting techniques) for new and revised job processes.

-- Knowledge of the codes, abbreviations and terms used in the system monitoring and

control utility program and in order to acquire, interpret and resolve problems based on

information derived from system monitoring reports and dumps.

-- Knowledge of job priority rules and scheduling procedures in order to align jobs in

schedules according to job hierarchy; and, to adjust schedules in accordance with

functional program priorities when resolving and restarting work from processing

failures. This includes knowledge of those jobs that can be deferred, transferred to other

computers or combined with other jobs.

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Computer Clerk and Assistant TS-40 February 1980

Factor 2 -- Supervisory Controls -- Level 2-3 -- 275 Points

-- The supervisor alerts the employee to processing problems carried over from the

preceding shift and passes along information about new requirements or procedures.

Most assignments are received directly from computer operators or programmers who

encounter processing problems. In addition, the employee may be alerted to actual or

potential problems through such sources as system reports and operator, programmer or

prior shift reports and log notes.

-- The employee identifies the source and nature of problems and resolves them

according to standardized or accepted procedures or analyzes problem symptoms and

devises solutions that fit the problem and compensate for lost processing. This may

include such actions as rescheduling, removing important although, non-critical jobs

from the schedule, transferring work to other computers, or reallocating equipment and

utilities to work around problem situations and give precedence to some jobs at the

expense of others. The supervisor is normally available to interpret policy and procedure

changes or to resolve conflicting customer requirements when these affect the ability to

meet scheduled production. Problems involving equipment operation or program logic

are resolved with the advice of computer operators or programmers.

-- Finished work is evaluated on the basis of results in meeting objectives and satisfying

processing requirements. Finished work and recommendations for procedural changes are

also reviewed for technical soundness in consideration toward incorporating new

problem solving techniques into general procedures and guidelines.

Factor 3 -- Guidelines -- Level 3-3 -- 275 Points

-- There are a large number of written manuals, procedural handbooks and directives

available, covering scheduling, system design and operating configurations, problem

solving procedures and techniques, and related information. There are frequent changes

in the operating, scheduling and program guides. For ongoing work and common failure

situations the guides are detailed and specific, although they do provide for some

variation to accommodate a number of processing options. For major new requirements

and to resolve processing failures that are beyond those covered in the guides, incumbent

exercises judgment in extending existing guidelines or developing new techniques and

procedures to resolve unusual problem conditions when it is necessary to apply

knowledge of data bases, hardware, internal software and programs in order to link less

than full processing capability and assure continuity of processing. In addition,

incumbent develops new or revised guidelines within established methods and schedules,

including proposals to modify programmer designed runstreams to accomplish the

processing.

Factor 4 -- Complexity -- Level 4-4 -- 225 Points

-- Much of the work involves analyzing and treating a variety of computer processing

problems that are complicated by variations in program requirements, unusual system

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Computer Clerk and Assistant TS-40 February 1980

failure situations, reconstructing incomplete processing and providing for continuation of

processing in problem situations where less than full system capacity might be available.

Incumbent must identify the problem, consider a number of alternatives that include

concerns for many programs scheduled for execution in multiple partitions (up to 10 in

each CPU) in a multiprocessing system (equivalent to separate computer systems

interconnected to operate virtually as a single unit), with various dependency

considerations. Approaches to problem solutions must be determined by the incumbent

based on identification of the nature and severity of the problem and the alternative

courses available to resolve it.

Factor 5 -- Scope and Effect -- Level 5-3 -- 150 Points

-- The work involves scheduling for a modern, very large capacity computer system,

devising means to schedule and execute new work, and resolving common and unusual

operating problems that occur during processing. Results of the work affect the

timeliness and accuracy of computer and functional programs and products used in a

number of agency subject matter areas (some provide additional services to other

organizations or members of the public based on data contained in computer generated

products). It also affects the acceptance and dependability of data processing services for

those product users. Work in resolving new or unusual problems and work involving

planning of revised, more efficient methods to accomplish processing affect the design

and efficiency of methods and procedures for established, revised and new applications

program processing.

Factor 6 -- Personal Contacts -- Level 6-2 -- 25 Points

-- Contacts are primarily with data processing personnel in operations and programming

in the immediate and related units. In addition, there is regular contact with product

users within the agency and with vendor representatives who maintain, adjust and repair

system hardware and internal software.

Factor 7 -- Purpose of Contacts -- Level 7-2 -- 50 Points

-- In problem resolution situations the contacts are for purposes of identifying the nature

and source of problems, identifying or coordinating approaches to resolving them, and,

instructing others on implementing the solutions and techniques so derived. Contacts

with product users and vendor representatives are for purposes of exchanging factual

information such as the status of processing, expected production time, malfunctioning

equipment systems and similar concerns.

Factor 8 -- Physical Demands -- Level 8-1 -- 5 Points

-- Although the majority of the work is sedentary, performed at a desk or similar work

station, there is some requirement to walk between work stations or stand at consoles or

printers for short periods of time in the immediate and other work areas. However,

unusual demands are not present in the position.

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Computer Clerk and Assistant TS-40 February 1980

Factor 9 -- Work Environment -- Level 9-1 -- 5 Points

-- The work is performed in an environmentally controlled, office like setting. Only

normal safety precautions fitting such an environment (open desk drawers, observing

normal fire regulations) apply to the setting. The work area is adequately lighted, heated

and ventilated.

TOTAL POINTS -- 1960

GS-9 = 1855-2100

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