Revised 6.1.10
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Comments: Ms. Smyth adhered to the District’s customer service goals and standards. She displayed
positive interactions with others and provided follow-up to requests and inquiries in a
timely manner and she served both internal and external customers with courtesy and
promptness. For example, in order to “sell” managers on attending focus groups to
uncover inefficiencies in the agency’s administrative processes, she created a brief
presentation on the possible benefits of the focus groups. In addition, she scheduled the
focus groups on days that were convenient for managers based on the feedback they
offered during the presentation.
Core Competency 3: Goal Attainment
Leverages knowledge of agency and District government vision, mission, and values to consistently
execute duties and responsibilities. Capable of seeing the impact that day to day work has on the work of
the team, agency, and District government overall.
Rating: Valued Performer
Comments: Ms. Smyth could have easily been overwhelmed by the amount of work she was tasked
with during the review period, but she wasn’t. Rather she approached each project with a
can do attitude. Ms. Smyth is well organized and understands how important it is to break
a large task into smaller, more manageable tasks. For example, the change in policy
greatly impacted her workload because she had to learn the new policy while at the same
time put it into practice so that she could complete her day to day work. She managed the
learning process by reserving time to read and understand the policy, and she asked
questions about those things she didn’t understand. She also created job aids, such as a
list of frequently asked questions and revised workflow documents. She displayed her
understanding of the agency’s needs and priorities by applying her understanding of the
policy to her work assignments.
Core Competency 4: Accountability
Demonstrates personal responsibility for ensuring the completion of work assignments as prescribed.
Uses District supplies, equipment, vehicles, uniforms, technology, etc. in an efficient manner, and
appropriately reuses and discards these items.
Rating: Valued Performer
Comments: Ms. Smyth is thorough, dependable, and resourceful. Throughout the review period she
responded to emergency situations quickly and with a great deal of care and confidence.
Ms. Smyth handles a lot of confidential information. She respects and maintains the
confidentiality of information received and she champions ethical behavior in others. For
example, a document containing confidential information was posted online by accident.
Ms. Smyth saw the document online and she quickly contacted the employee that posted
the document so it could be taken down. She also coordinated efforts to inform the
customers listed in the document about what happened and what they should do to
safeguard their identity.