Using the Training Manual Template

June 6, 2022

Job Aid

Enrolling and Activating Intelligent Hub

(AirWatch)

For Apple iOS Devices

Introduction

This job aid will assist you in setting up Intelligent Hub (AirWatch) on your Apple device. Please note that the

vendor has changed the name from AirWatch to Intelligent Hub. Intelligent Hub will secure your personal

mobile device and will allow it to access your UH email, contacts and calendar from within your device’s native

applications.

Note ► Many Apple devices and iOS versions exist. The process this job aid

details may not be identical to the process to enroll your device. It

should, however, be a very similar representation. If you have

questions or if you need further assistance, please call the UH

Service Desk at 216-844-3327.

IF YOU ARE IN A UH FACILITY:

Please ensure that your device is connected to UH_BYOD or

your cellular connection throughout the installation process.

YOU MUST NOT BE CONNECTED TO UH_GUEST WIRELESS.

IF YOU ARE NOT IN A UH FACILITY:

It is recommended that you connect to a trusted WiFi network during this process.

Enrolling and Activating Intelligent Hub (AirWatch)

Job Aid IT Training and Development, MSC

Installing and Setting Up the Intelligent Hub App

Downloading the Intelligent Hub App from the App Store

1. On your device, tap the App Store icon to open the App Store.

2. In the lower right corner, tap on the App Store’s Search magnifying glass icon.

3. In the Search Bar of the App Store, enter Intelligent Hub.

4. Tap GET.

5. After installation finishes, the Hub app will be installed on your device.

Enrolling and Authenticating Intelligent Hub

1. On your device, tap the Hub app icon to open the app.

Enrolling and Activating Intelligent Hub (AirWatch)

IT Training and Development, MSC Job Aid

2. On the main Hub app screen, tap the Email Address or Server field and enter your @uhhospitals.org email

address and Tap Next.

 A Username and Password screen appears. This may look different depending on your

network connection.

UH_BYOD network All non-UH networks

3. In the Username field, enter your UH username.

4. In the Password field, enter your UH password.

Tip ► This is the same UH username and password you use to log in to your UH computer.

Tip ► If you are not connected to the UH_BYOD network, you may be subject to additional verification.

Instructions can be found here.

5. Tap Next or Submit, depending on your screen.

Enrolling and Activating Intelligent Hub (AirWatch)

Job Aid IT Training and Development, MSC

7. At the We Value Your Privacy screen tap Continue..

6. At the Set Up Your Profile screen tap Download profile.

7. On the “Hub” Would Like to Send You Notifications screen Tap Allow.

8. The Ignore / Allow option screen appears. Tap Allow.

Enrolling and Activating Intelligent Hub (AirWatch)

IT Training and Development, MSC Job Aid

9. The Profile Downloaded screen appears. Tap Close.

10. On the “Steps to download profile” screen, tap “Tap hear when download finishes”

11. The “Set Up Your Profile” screen appears. Tap Install profile.

Enrolling and Activating Intelligent Hub (AirWatch)

Job Aid IT Training and Development, MSC

12. The Install Profile screen appears. Tap the Open the Settings app button.

13. The Settings app will open. Tap Profile Downloaded.

Note ► The iPhone Settings will open in the state that it was previously

used. It may be necessary to scroll and return to the top of the

Settings screen to see the Profile Downloaded option.

Enrolling and Activating Intelligent Hub (AirWatch)

IT Training and Development, MSC Job Aid

Tip ► Please ensure that you are viewing the top level of the Settings screen, as pictured above.

14. The Install Profile screen appears, tap Install.

Note ► If you have a passcode set on your device, your device will now

prompt you to enter the passcode.

15. The Enter Passcode screen appears. Enter your device’s passcode.

Enrolling and Activating Intelligent Hub (AirWatch)

Job Aid IT Training and Development, MSC

16. The Installing Profile screen appears. Tap Install.

17. The Warning screen appears. Tap Install.

Enrolling and Activating Intelligent Hub (AirWatch)

IT Training and Development, MSC Job Aid

18. The Remote Management pop-up appears. Tap Trust.

19. The Profile Installed screen appears. Tap Done.

20. Press your device’s Home button to return to the Home screen.

Enrolling and Activating Intelligent Hub (AirWatch)

Job Aid IT Training and Development, MSC

21. Open the Hub app on your device to continue the installation process.

22. The Your Profile Is Now Set Up screen appears. Tap Take me to Hub.

23. The Always accessible screen appears. Either swipe through the screens to read and tap Got It or tap Skip

Enrolling and Activating Intelligent Hub (AirWatch)

IT Training and Development, MSC Job Aid

24. The Privacy screen appears. Tap I Understand.

25. The Data Sharing screen appears. Tap either I Agree or Not Now.

Enrolling and Activating Intelligent Hub (AirWatch)

Job Aid IT Training and Development, MSC

Note ► You are not required to agree to share your information. Intelligent

Hub uses any information collected to improve the app’s

functionality. Choosing the Not Now option will opt you out of sharing

your app usage information.

26. The Favorites screen appears

27. Tap your initials in the top right corner of the screen

28. The Account screen appears. Tap This Device.

Enrolling and Activating Intelligent Hub (AirWatch)

IT Training and Development, MSC Job Aid

29. The “This Device” screen appears. Tap Send Data to begin syncing your UH email to your device.

If your device is presently not passcode protected or if your device’s passcode

does not meet University Hospitals’ passcode complexity requirement, you will be

prompted with the alert below to create/update the device’s passcode.

A passcode must be set on your device to view your UH email.

The passcode must be six digits of any combination.

You will be prompted to change your device’s passcode every 90 days.

Enrolling and Activating Intelligent Hub (AirWatch)

Job Aid IT Training and Development, MSC

30. The “Passcode Requirement” screen appears.

31. At the Passcode Requirement pop-up, tap Continue.

32. The “New Passcode” screen appears.

33. Enter your new password, then tap Continue.

34. The “Re-enter your new passcode” screen appears.

35. Re-enter your new passcode, then tap Set Passcode.

Now that you have enrolled your device, you must complete the steps below to

access UH email, calendar and contacts on your device.

Accessing Your UH Email, Calendar and Contacts

1. Open the Mail app on your device.

2. The “Password Required” screen appears.

Enrolling and Activating Intelligent Hub (AirWatch)

IT Training and Development, MSC Job Aid

3. Enter your UH password and tap OK.

Note ► This is the same username and password you use to log in to your

UH computer.

4. If you do not see your list of Mailboxes, in the top left corner, tap <Back.

5. The Mailboxes screen appears.

6. Tap UH Corporate.

Note ► You may see a Cannot Get Mail message (see below) as your UH

email account is being set up for your device. Click OK and wait for

your email to finish setting up.

Enrolling and Activating Intelligent Hub (AirWatch)

Job Aid IT Training and Development, MSC

It may take up to 10 minutes

for UH email to appear

on your device.

Note ► Your device setup is now complete!

Tip ► Please contact the UH Service Desk at 216-844-3327 if you need further assistance.

Changing Your Email Password

1. On your device, open Settings.

2. The Settings screen appears.

Enrolling and Activating Intelligent Hub (AirWatch)

IT Training and Development, MSC Job Aid

3. On the Settings screen, scroll down and tap Mail.

4. The Mail screen appears.

5. Tap Accounts.

6. The Accounts screen appears.

Enrolling and Activating Intelligent Hub (AirWatch)

Job Aid IT Training and Development, MSC

7. Tap UH Corporate.

8. The UH Corporate screen appears.

9. Tap your UH email address.

10. The Account screen appears.

11. In the Password field, delete your password.

12. In the Password field, type in your current UH password.

13. In the top right of the screen, tap Done.

Enrolling and Activating Intelligent Hub (AirWatch)

IT Training and Development, MSC Job Aid

14. Open your Mail app again. Email from your UH Inbox should appear within 10 minutes.

Tip ► If issues persist, contact the UH Service Desk at 216-844-3327 for further assistance.

Additional Resources to maximize your experience

 Logging in and Customizing Favorites for UHapps on Mobile Devices [PDF]

 Access your files from anywhere - Content App User Guide [PDF]