Microsoft Word - Council_Tax_terms_and

Council Tax terms and conditions

1. Unauthorised access to the MySouthwark Account service (to specific account detail

level) contravenes the Computer Misuse Act 1990 and may incur criminal penalties as well

as damages. Please proceed only if you are the Authorised User.

2. You will be deemed to have agreed with Southwark Council ('the council') (until you

otherwise inform the Council in writing) that:

(a) all future demands on you by the council for the payment of council tax and any

information Southwark Council is required to serve on you with any such demand in respect

of the account, may be served by publication on a web site which you alone will access via

your MySouthwark account;

(b) you shall be notified by the council of the publication of such demands and information by

email;

access to the account;

(d) you will notify the council in writing of any change in your email address;

(e) you must have and maintain throughout, a valid email address whilst using council tax e-

billing; and

(f) you will remain fully liable for any demands of which notification has been sent to your

email address even if the notification is not actually received in your inbox (e.g. if it is not

delivered successfully due to your firewall or spam filter, or because your address has been

closed or is otherwise not operational).

3. You are responsible for keeping your user name and password secret and safe to prevent

unauthorised viewing of your account. If you suspect either of the above have been

compromised, you will need to cancel the service and re-apply. The council shall take

appropriate technical and organisational measures against unauthorised or unlawful

processing of personal data and against accidental loss, destruction of, or damage to

personal data.

4. If two or more people fall into the liable category (e.g. joint owners, joint tenants or joint

residents), they are jointly and severally liable, except if one is severely mentally impaired or

a student. Additionally, the liable person's partner is jointly liable if s/he is,

 married to or in a civil partnership with the liable person, or

 living with her/his partner as husband and wife or as if in a civil partnership, and

 a resident of the dwelling

This applies whether or not the partner has a legal interest in the dwelling.

Hierarchy of liability in England and Wales:

 a resident with a freehold interest in the whole or any part of the dwelling

 a resident with a leasehold interest (including as assured tenancy or assured short

hold tenancy) in the whole or any part of the dwelling which is not inferior to another

such interest held by another resident

 a resident and a statutory tenant

 a resident with a contractual licence to occupy the whole or any part of the dwelling

 a non resident owner

If the council tax account has multiple liable parties, you agree that:

(a) the registering account holder (liable party) has disclosed the contents of this agreement

to the other liable parties and warrants that they have secured the agreement of the other

liable parties for council tax e-billing and that all parties agree to receive future council tax

demands electronically from the council by publication on a web site;

(b) once an account holder (liable party) registers for council tax e-billing they are doing so

for themselves and on behalf of all other liable parties and use the service for themselves

and on behalf of all other liable parties;

severally liable towards the Council Tax; and

(d) the MySouthwark account holder (liable party) acts as duly authorised agent on behalf of

the other liable parties.

5. Information regarding your last statement is shown at the date the statement was

produced and is subject to change. If you have any queries you should contact us at

www.southwark.gov.uk/counciltaxcontact. You are reminded that payments are due as

advised on the dates shown.

6. Although we take steps to ensure our websites and links are virus-free, you are advised to

ensure that you have adequate anti-virus protection on your computer.

7. The council endeavours to maintain an active online service 24 hours a day, 7 days a

week. However you acknowledge that due to essential maintenance and updates there are

times when online services may not be available. It can also be affected by your Internet

Service Provider, your dial-up connection and your PC. If you experience connection

difficulties you are advised to retry accessing the service.

8. Payments made through the council's online payment service will normally be credited to

your account up to two business days after they are made. You should bear this in mind and

also check that the exact amount you are paying is correct.

9. Personal data held in respect of your accounts is held in accordance with Data Protection

legislation in force. The full privacy policy is accessible via this link

http://www.southwark.gov.uk/important-information/mysouthwark-terms-and-conditions

10. Reminders, final notices and summons notices will continue to be sent by post.

11. The council reserves the right to suspend or withdraw the service at anytime on the

following grounds:

(a) the carrying out of essential maintenance and updates;

(b) technical system problems which requires urgent service and maintenance;

withdraw the service.