The Optimum Guide.
A quick introduction to your TV, internet and phone.
La Guía de Optimum.
Una rápida introducción a tu TV, teléfono e internet.
optimum.net/getstarted
espanol.optimum.net/getstarted
All the answers you need to get started.
Make optimum.net/getstarted your first stop for FAQs, learning
how to create your Optimum ID and discovering how to get the
most out of your services at home and on the go.
We’re here to help. Reach us 24/7:
optimum.net/support
Explore Optimum Ch. 900 or
Explore Optimum en español Ch. 904
Optimum Channel on Ch. 14
optimum.net/chat
optimum.net/emailus
facebook.com/Optimum
@OptimumHelp
youtube.com/Optimum
You won’t want to forget these.
Optimum ID and password: ____________________ _____________________________________________________________
Wireless network name (SSID): _______________ ___________________________________________________________
Wireless network password: _____________________ ___________________________________________________________
Phone number and password: ____________ ________________________________________________________________
For service terms and information, visit optimum.net/serviceinfo.
Version 1.5
COL1214COMM001OG
Todas las respuestas que necesitas para comenzar.
Haz de espanol.optimum.net/getstarted tu primera parada
para todas tus preguntas, aprender a crear tu identificación
Optimum y descubrir cómo sacarle el mayor provecho a tus
servicios dentro y fuera de casa.
Estamos aquí para ayudarte. Las 24 horas del día, los
7 días de la semana:
espanol.optimum.net/support
Explore Optimum en el Canal 904
Optimum Channel en el Canal 14
optimum.net/chat
optimum.net/emailus
facebook.com/Optimum
@OptimumHelp
youtube.com/Optimum
No olvides estos datos.
Identificación y contraseña de Optimum: ____________________ ______________________________
Nombre de la red inalámbrica (SSID): _______________ ____________________________________________
Contraseña de la red inalámbrica: _____________________ _____________________________________________
Número de teléfono y contraseña: ____________ ______________________________________________________
Para los términos de servicio e información, visitar
espanol.optimum.net/serviceinfo.
Version 1.5
COL1214COMM001OG
Facebook is a registered trademark of Facebook, Inc. and Twitter is a registered trademark of Twitter, Inc.
All rights reserved. All trademarks and service marks are the property of their respective owners.
Facebook es una marca registrada de Facebook, Inc. y Twitter es una marca registrada de Twitter, Inc.
Todos los derechos reservados. Todas las marcas registradas y servicios de marca son propiedad de sus
respectivos dueños.
Para español, ver al reverso
For English, see reverse
M
N
D
E
H
H
L
J
I
A
B
G
F
C
J
K
Discover how to use your services in and out of
your home at optimum.net/getstarted.
Your Optimum services go wherever your day takes you. This guide shows
you how to make the most of them. So you’ll have everything you need to stay
connected and entertained.
Get started ..........................................2
TV .........................................................................3
Remote ................................................................3
Control your cable box and your TV with
one remote.
Program Guide ............................................3
Your guide leads you to everything
Optimum TV has to offer.
Exclusive Optimum channels .........4
Local news, high school sports and more.
Original programming only on Optimum.
On Demand .....................................................4
Primetime is anytime with our extensive
library of On Demand shows, movies,
music videos and more.
Pay Per View ...................................................5
The best seat in the house for
championship boxing, MMA bouts,
WWE events and more.
Multi-Room DVR.........................................6
Start watching a recorded show in one
room and finish it in another. Even manage
your recordings when you’re on the go.
Parental Controls .......................................7
Not every show is for everyone. We make
it easy to control who sees what.
Optimum App ...............................................8
Watch TV anywhere you’ve got an internet
connection—in and out of your home.
Internet ......................................................9
WiFi access at home ..............................9
Stream videos, update your status,
shop online and more from any room in
the house.
Optimum WiFi hotspots ..................10
Stay connected with internet access at
over 1 million Optimum WiFi hotspots.
Email ..................................................................11
Safe, smart and easy. Check Optimum
email at home and on the go from your
computer or mobile device.
Phone ........................................................ 12
Voicemail .......................................................12
Wherever you are, check your
messages by phone or online and get
text message alerts.
Calling features ........................................12
Get the most out of your phone service
with features like Call Waiting with Caller
ID, VIP Ringing, Backup Phone and more.
International calling .............................13
Connecting with friends and family
around the world is easy, and won’t break
the bank.
Help .............................................................. 14
A
I
K
J
L
M
N
B
C
D
E
F
G
H
1 2 3
65
4
7
*
8
0
9
#
GUID
TV CBL
LAST
P
A
G
E
SEARCH
E
I
NF
O
EX
IT
B
C
DA
F
A
V
SEL
DVR
LIVE
ON DEMAND
C
H
VO
L
MUTE
REC
SETTINGS
TV INPUT
POWER POWER
2
Get started.
Optimum ID.
Your key to accessing over 1 million Optimum WiFi hotspots, managing your DVR
on the go, using the Optimum App and more.
Create your Optimum ID through your home internet connection by visiting
optimum.net/idhelp. Just have your account number on hand, which you can
find on your bill, installation receipt, store receipt or packing slip. You can retrieve
or manage your Optimum ID at optimum.net/idhelp from anywhere, or tune to
Explore Optimum Channel 900 or Explore Optimum en español Channel 904
on your TV.
Manage your account.
Customize your account profile at optimum.net/profile. You can update your
personal information, change your contact information and manage how you
would like to receive communication from Optimum.
Yo u c a n p ay your b i l l , s e t u p a u t o m a t i c p ayments, sign up fo r p a p e r l e s s b i l l i n g o r
watch a personalized video to walk you through your bill at optimum.net/pay-bill.
The video is available on Explore Optimum Channel 900 or Explore Optimum en
español Channel 904 as well. You can also pay your bill by phone, by mail or
in person at any Optimum Store. Visit optimum.net/stores to find the one
nearest you.
Stay informed.
At Optimum we know how important it is to keep our customers informed. You
can receive text alerts about service outages and important updates. Just call
**
OPTIMUM from your mobile phone to sign up.
We will send no more than three messages per week, or as needed for outages, to the number provided by calling
**
OPTIMUM. For help text
“HELP”, to cancel text “STOP”. Message and data rates may apply.
A controls options in DVR and
interactive services
B brings you back or resizes
program guide
C accesses Shortcuts
SELECT confirms
highlighted selection
ARROWS and PAGE
let you browse
on-screen options
SETTINGS shows or
changes Settings
GUIDE displays
program guide
O. displays main menu
TV.
Remote.
Your Optimum remote can sync to any TV by entering a code that matches your
TV. To find the code for your TV manufacturer, visit optimum.net/remote.
Program guide.
Find whatever you want to watch with one click on your remote. Press GUIDE to
search your favorite Optimum TV programming.
When a program is highlighted in the program guide, just press SEL and you can
watch the program, get more information about it, or record it if you have DVR or
Multi-Room DVR service.
Learn more about the program guide by visiting optimum.net/programguide.
Some other helpful tips:
Multi-Room DVR Recordings–Channel 1001
DVR Recordings –Channel 1000
On Demand–Channel 500
Optimum Channel–Channel 14
3
Note: This image is not a representative of all remote models and may not be the same as yours. To learn more about your specific remote
model visit optimum.net/remote.
4
5
Exclusive Optimum channels.
Get news. Get info. Get moving.
News 12 on Channel 12 and Interactive on Channel 612
*
: News doesn’t get
more local than this unless it’s coming from the guy next door — and you can’t
trust his sources.
MSG Varsity on Channel 614: Catch the best in local high school sports and more
original programming around the clock here or at msgvarsity.com.
Optimum Channel: Tune to Channel 14 daily from 9 AM to midnight for
informative, entertaining, original shows that shine a light on Optimum products,
services and programming.
On Demand.
With On Demand, you can watch tens of thousands of hit movies, popular TV
shows, music videos, children’s programming and much more—at any time of
the day or night. Tune to Channel 500 or, depending on your remote, press O.,
iO or ON DEMAND for instant access.
Movies: Instant access to the latest releases and Hollywood classics, all from the
comfort of your living room.
TV Shows: Next-day access to the top-rated series from NBC, ABC, FOX
and CBS, plus the best original programming from premium networks like HBO
and SHOWTIME. You also have access to programs from dozens of popular
networks such as A&E, Discovery, History, AMC, Food Network, HGTV, TLC
and many more.
Premium Subscriptions: Get access to popular programming from HBO,
SHOWTIME, Disney Channel, IFC In Theaters, Disney Family Movies and more
for a small monthly charge.
*Not available in all areas.
Channel availability is based on level of service. Some On Demand titles available at an additional charge. Interactive programming requires a
digital cable box. A digital cable box, HD digital cable box, or CableCARD is required for each TV to receive certain channels and HD services.
Equipment fees apply.
Pay Per View.
You’ll always have the best seat in the house.
Watch the most exciting live sporting events, including championship boxing,
bone-crushing UFC mixed martial arts bouts and the wildest WWE
wrestling events — with no tall guys blocking your view.
To order, simply tune to Channel 550 for events in HD, and follow the on-screen
instructions. Pay Per View events are also available in Spanish on Channel 553.
If the event is in the future, find the program by using the ARROWS on your
remote while in the guide and press SEL to set a reminder.
Set up your purchase PIN.
Avoid surprise charges on your bill with a number you create that unlocks all the
Pay Per View and On Demand choices Optimum TV offers.
Follow these steps to change the temporary purchase PIN that was set up during
installation (3333).
Note: You’ll need to do this for each cable box in your home.
1 Press SETTINGS twice on your remote.
2 Use the ARROWS to highlight “Purchasing” and press SEL.
3 Highlight “Set PIN” and press SEL.
4 Enter a new PIN and then re-enter it for confirmation.
6
7
Parental Controls.
To prevent young viewers from accessing inappropriate programming, Optimum
lets you block channels, titles or programs based on ratings. You can also limit
Pay Per View access and prevent adult titles from appearing in the program guide.
Set up your PIN:
1 Press SETTINGS twice on your remote.
2 Use the ARROWS to highlight “Parental Controls” and press SEL.
3 Highlight “Set PIN” and press SEL.
4 Enter and re-enter your new four-digit PIN. To change your PIN, highlight
“Modify PIN” and press SEL.
Note: Remember to follow these steps on each one of your digital cable boxes.
Blocking.
You can relax knowing that mature programming is off limits to anyone who
shouldn’t be seeing it.
1 Press SETTINGS twice on your remote.
2 Use the ARROWS to highlight “Parental Controls” and press SEL.
3 Set your personal preferences.
Note: If you don’t activate Parental Controls, all titles, channels and content with
all ratings will be accessible to all household members.
To find out more about Parental Controls, including how to set them up on the
Optimum App, go to optimum.net/parentalcontrols.
Multi-Room DVR.
Turn every TV in your home into a DVR and never miss another minute of your
favorite shows using these special features:
t Record up to 15 shows simultaneously while watching any live or pre-recorded
show from any cable box in the house.
t Start watching a recorded show in one room and finish it in another.
t Pause live TV from any cable box in the house.
Record.
1 When you’re watching a program you want to record, press REC on your remote.
2 In Recording Options, use the ARROWS to highlight “Record” and press SEL to
start recording.
Watch.
1 Press DVR on your remote to access your Recorded List.
2 Use the ARROWS to highlight a program and press SEL.
3 From the right-hand menu, highlight “Play” and press SEL to begin watching.
Manage.
While at home, simply press DVR on your remote to access the Recorded List.
When you’re not home, you can manage all your recordings and more with the
Optimum App or online at optimum.net/dvr.
Note: If you’re using a TV with single-room DVR, go to Channel 1001 to access
your Multi-Room DVR recordings. Otherwise you’ll only have access to locally
stored recordings. You’ll know you have single-room DVR if you have a silver
Scientific Atlanta cable box.
Standard DVR and Multi-Room DVR at additional monthly charge. Standard DVR service requires a digital cable box with DVR capabilities. See
optimum.com/dvr and optimum.com/multiroomdvr for details. Equipment fees apply. In order to program your DVR online, you must
subscribe to DVR for Optimum TV and/or Multi-Room DVR. A valid Optimum ID is also needed in order to access the website.
8
9
The Optimum App.
Turn your mobile device into your own personal entertainment center.
The improved Optimum App, featuring TV to GO, makes it possible to watch
TV anywhere you’ve got an internet connection. You’ll be able to enjoy it in
and out of your home on your laptop, iPhone
®
, iPad
®
, iPod touch
®
, Android
and Kindle Fire. The Optimum App also lets you manage your DVR, explore
On Demand titles, and search the program guide at home and on the go. And
if that’s not enough TV wizardry, the Optimum App even lets you turn your
mobile device into a remote control.
You can download the Optimum App at optimum.net/app.
To view Optimum TV on iPad
®
, iPod touch
®
, iPhone
®
, Kindle Fire, Android device or laptop requires Optimum TV w/cable box or
CableCARD, Optimum-authorized modem and wireless home router. Minimum system requirements apply and Optimum App requires
application download and installation. Viewing Optimum TV on laptop not currently available to customers who subscribe only to
Optimum TV. On Demand viewing is not available on the Optimum App on laptops at this time.
McAfee available to Optimum Online customers in good standing only. For system requirements or limitations, restrictions, terms and
conditions, see optimum.net/security. McAfee and the McAfee logo are trademarks or registered trademarks of McAfee, Inc. or its
subsidiaries in the United States and other countries.
Internet.
WiFi access at home.
Simple and secure.
Our modems and routers are easy to connect and manage, and some problems
can actually fix themselves. And if they can’t, our team of expert service reps have
you covered. Visit router.optimum.net to learn more.
Securing your router and preventing unauthorized use of your network is easy,
since it’s automatically set up for you. Learn more by watching a video about
wireless security at optimum.net/tutorials, on Explore Optimum Channel 900 or
Explore Optimum en español Channel 904.
For no additional cost, download internet protection powered by McAfee
®
for
industry-leading security against viruses and online threats on up to 20 of your
devices. To learn more visit optimum.net/security.
Connecting your devices.
To make sure your devices are connected to the internet through your wireless
home network, go to your settings, menu bar or system tray (depending on which
device you’re connecting) and select “WiFi”. Next, select your WiFi name (SSID)
and enter your password/pin. Go to optimum.net/getconnected for details.
Your network will also act as a hotspot for any of your guests who have
Optimum Online, so you won’t have to share your WiFi name or password.
Guests can enter their own Optimum ID and password to gain instant internet
access. If they don’t have Optimum Online they can connect using your guest
network name (SSID) and password. To set up and manage your guest network
visit router.optimum.net.
2:45 PM2:45 PM
10
11
Optimum WiFi hotspots.
With Optimum Online, you can take fast, reliable internet service with
you almost anywhere you go when you connect at an expanding network
of over 1 million Optimum WiFi hotspots. It’s all part of your
Optimum Online service.
You can also tune to Channel 910 to check your usage, find hotspots and register
mobile devices for Automatic Sign-in.
Getting started and Automatic Sign-in.
Next time you’re out and about at an Optimum WiFi hotspot, sign in once
and you’ll be able to connect automatically without needing to re-enter your
Optimum ID or password. It’s like having a hotspot almost anywhere you go.
Android users can download the Optimum WiFi Register App at the Google
Play store. Once installed, enter your Optimum ID and password at any internet
connection and your device will automatically sign in whenever you’re in a hotspot.
You can also download and install the Optimum WiFi Register App on your
laptop at optimum.net/auto-signin.
Depending on what level of service you have, you can register your devices for
Automatic Sign-in.
t Optimum Online: Connect up to 5 devices.
t Optimum Online Ultra 50: Connect up to 10 devices.
t Optimum Online Ultra 75: Connect up to 12 devices.
t Optimum Online Ultra 101: Connect up to 15 devices.
You can also keep track of your Optimum WiFi usage on all of your devices
by signing into the homepage at optimum.net. Simply select “Customize”
and choose “WiFi usage” from the drop-down menu to see how much
Optimum WiFi you’ve used.
Optimum WiFi hotspot access in select areas at no add’l charge to Optimum Online customers. Many factors affect speed. Actual speeds may
vary and are not guaranteed. A WiFi-enabled device, web browser, valid Optimum ID and password are required. Network size based on area
covered. Visit optimum.net/wifi to learn more.
Find Optimum WiFi hotspots.
Check out our map of indoor and outdoor hotspots
at optimum.net/wifi or use your iPhone
®
, iPad
®
or iPod touch
®
to track them down with the
Optimum WiFi Hotspot Finder App. Download it from
the Apple App Store or scan the code to the right.
Email.
As an Optimum Online customer, you have an email address as soon as you
create your Optimum ID.
t Check your email from virtually anywhere.
t Up to 15 individual email accounts available depending on your level of service.
Optimum WiFi Hotspot Finder App
12
13
Phone.
Voicemail.
Never miss a message, at home or on the road.
To set up your voicemail, dial
*
86 from your home phone and follow the
instructions. You can retrieve your messages from any phone, or online at
optimum.net/phone. Don’t forget to write down the password you create
on this guide’s inside cover in the space provided.
To listen to your messages:
t From home, dial your home telephone number and enter your
voicemail password.
t When you’re away, call your home telephone number, press
*
when your
voicemail message begins and enter your password.
t Check voicemail online by visiting optimum.net/phone.
Calling features.
Whether you want to make the call, take the call or shake the call, Optimum Voice
helps you do it.
Optimum Voice provides you with over 20 tools to make calling more efficient,
including Call Forwarding, Backup Phone and VIP Ringing. Optimum Voice
also brings you Caller ID on Optimum TV, so you can decide whether you want
to answer a call or let voicemail pick it up. It’s everything you need to take your
phone service to the next level.
To activate these calling features dial:
Find out more about calling features by visiting optimum.net/phone.
International calling.
Whether you’re calling Malaysia or Mexico, Optimum has you covered.
Learn more about all options at optimum.net/intlcalling.
Optimum Voice International.
Make international calls to over 50 destinations for only 2¢ a minute on any
phone, including your mobile. There’s no sign-up, calling plan, activation or
monthly fees. You can monitor your own international calling activity and be
notified if you’re approaching your pre-set limit. Find out more at
optimum.net/intlcalling.
Optimum Voice World Call.
Get 250 minutes of international calling every month, including 30 minutes to
Cuba, day or night. With no per-minute connection charges, you get the same
low rate every month. Call directly from your Optimum Voice home phone with
ease — there are no codes, extra numbers to dial or prepaid cards to deal with.
*
67 for Caller ID Blocker
*
72 for Call Forwarding
*
82 for Block Unwanted Callers
*
69 for Call Return
*
73 to deactivate Call Forwarding
411 for Free Directory
Optimum Voice World Call for Optimum Voice customers in good standing only. Monthly rate includes 250 international calling minutes
and up to 30 minutes to Cuba per monthly billing cycle. Customers exceeding allotted minutes will automatically be charged an add’l $19.95
for 250 minutes, including up to 30 minutes to Cuba for use that billing cycle. Customers exceeding 500 minutes in given billing cycle will be
billed per minute for add’l usage. Available only via direct dial from customer’s Optimum Voice phone. Remote dialing is not available. Calls to
satellite phones and audio text lines/destinations not available. Optimum Voice International calling available to all Optimum Voice residential
customers. Where available. Rates subject to change. Visit optimum.net/intlcalling for full details and rates per destination.
14
14
All trademarks and service marks are the property of their respective owners. All services and channels may not be avail in all areas.
Optimum, the Optimum family of marks and Optimum logos are registered trademarks of CSC Holdings, LLC. ©2014 CSC Holdings, LLC.
Todas las marcas comerciales y marcas de servicio son propiedad de sus respectivos dueños. Puede que no todos los servicios y canales
estén disponibles en todas las áreas. Optimum, la familia de marcas Optimum y los logotipos de Optimum son marcas comerciales
registradas de CSC Holdings, LLC. ©2014 CSC Holdings, LLC.
Help.
DIY troubleshooting, no tools required.
Here are a few quick tips to keep your services running smoothly and help
you save time.
TV
t If you’re not getting a picture or you see a blue or black screen, check that your
TV and cable box are plugged in and powered on. Then make sure all of your
connections are secure.
t Next, make sure that your TV is on the correct input by pressing TV INPUT on the
Optimum remote, or TV/VIDEO, INPUT or SOURCE on your TV manufacturer’s
remote, until you see a picture on your screen.
t If you’re still having issues, reset your cable box by unplugging it from either the
wall outlet or the box itself. Wait about five seconds, then plug it back in and allow
the box to reboot, which takes about three minutes.
t To ensure you’re getting the best HD picture on your TV, visit
optimum.net/picturequality.
Internet and Phone
t If you’re not getting a dial tone or you can’t connect to the internet, make sure
that your cable modem and router (if you have one) are plugged in and powered
on. Then, make sure all of your connections are secure.
t If this doesn’t solve the issue, reset your modem/wireless home network by
unplugging the power from your modem and your router. Plug the modem back
in first, and then the router, and wait until they fully reset. This should only take a
few minutes.
For more answers, go to optimum.net/tutorials, Explore Optimum Channel 900
or Explore Optimum en español Channel 904 for step-by-step videos. You can
also tune to Optimum Channel on Channel 14 to learn more about your Optimum
services, products and programming.
Ayuda.
Soluciona problemas técnicos tu mismo, sin necesidad
de herramientas.
Aquí tienes algunos consejos para mantener tu servicio funcionando sin problema
y ayudarte a ahorrar tiempo.
TV
t Si no estás obteniendo una imágen ó estás viendo una pantalla azul o negra,
asegúrate que tu TV y caja de cable estén enchufados y encendidos. Luego,
asegúrate que todas tus conexiones estén ajustadas.
t Luego, revisa si tu TV está en el input correcto presionando el botón TV/VIDEO,
INPUT o SOURCE en el control remoto del fabricante de tu TV hasta que veas una
imagen en la pantalla.
t Si aún tienes problemas con la imagen reinicia tu caja de cable desenchufándola de
la pared o de la caja misma. Espera alrededor de cinco segundos, luego enchúfala de
nuevo y permite que la caja complete el proceso de reinicio que podría tomar como
tres minutos.
t Para asegurarte que estás obteniendo la mejor imagen HD en tu TV, visita
espanol.optimum.net/picturequality.
Teléfono e Internet
t Si no estás recibiendo tono para marcar o no te puedes conectar a internet, asegúrate
que tu módem de cable y router (si tienes uno) estén enchufados y encendidos.
Luego, asegúrate que todas tus conexiones estén ajustadas.
t Si esto no soluciona el problema, reinicia tu módem/redinalámbrica doméstica
desenchufando el módem y luego tu router. Enchufa el módem de primero y luego
el router, y espera hasta que estén completamente restablecidos. Esto sólo debería
tomar un minuto.
Para más respuestas ve a espanol.optimum.net/tutorials, Explore Optimum
Channel 900 o Explore Optimum en español en el canal 904 para videos explicativos
paso a paso. También puedes sintonizar Optimum Channel en el canal 14 para obtener
más información sobre tus servicios, productos y programación de Optimum.
