Assistant Registrar (4722C) Job ID: 22245 Department: Berkeley

Job Description

Job Title: Assistant Registrar (4722C)

Job ID: 22245

Department: Berkeley Law

Location: Main Campus-Berkeley

Full/Part Time: Full-time

Regular/Temporary: Regular

About Berkeley

The University of California, Berkeley, is one of the world’s most iconic teaching and research

institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled

intellectual, economic and social value in California, the United States and the world.

Berkeley’s culture of openness, freedom and acceptance—academic and artistic, political and

cultural—make it a very special place for students, faculty and staff.

Berkeley is committed to hiring and developing staff who want to work in a high performing

culture that supports the outstanding work of our faculty and students. In deciding whether to

apply for a staff position at Berkeley, candidates are strongly encouraged to consider the

alignment of the Berkeley Workplace Culture with their potential for success

at http://jobs.berkeley.edu/why-berkeley.html.

Departmental Overview

Berkeley Law is one of 14 schools and colleges at the University of California, Berkeley. It is

consistently ranked as one of the top law schools in the nation. The law school has produced

leaders in law, government, and society, including Chief Justice of the United States Earl

Warren, Secretary of State of the United States Dean Rusk, Attorney General of the United

States Edwin Meese, United States Secretary of the Treasury and Chairman of the Federal

Reserve G. William Miller, and former Solicitor General of the United States Theodore Olson.

At Berkeley Law, we are committed to excellence in education and scholarship, as well as

equality of opportunity. We believe we have a responsibility to use our substantial intellectual

capital to help solve real-world problems and to create a more just society through clinics,

research, and policy engagement. We believe that a Berkeley Law degree is a tool for change,

both locally and globally, and that we should be educating the leaders of tomorrow. We

maintain an environment that nurtures academic and personal growth, respects a diversity of

ideas, and stimulates independent thought and critical reasoning.

The Student Services unit is responsible for providing front-line information and guidance to the

public regarding services performed within the Office of the Registrar and throughout the entire

law school. These services include providing deadline information; responding to requests for

student and alumni status, degree and attendance information; maintaining academic records;

registering and enrolling students; and working with complicated systems.

The Registrar's Office is responsible for timely, accurate processing of academic transcripts.

The Office also maintains accurate accounts of the academic histories of every student who

attended Berkeley Law. Responsibilities include performance of handling petitions, processing

letter requests, and assisting with data collection for degree checks. The Office is also charged

with enforcing and implementing Federal and state laws regarding student and alumni

information, as well as University, Faculty, and Berkeley Campus regulations and policies

regarding the maintenance of student and alumni records, verification of student status, and

issuance of official transcripts. The Office is responsible for handling confidential information

with consistently high levels of security, in compliance with FERPA, Federal and state laws,

and University and Law School regulations and policies.

Responsibilities

Customer Service Front-Line

 Provides information, assistance and referrals to students, alumni, parents, staff at UC

Berkeley and other institutions and the public by responding to telephone, in-person,

and e-mail inquiries for the Office of the Registrar.

 Accesses the student database, websites and hard-copy documentation to research

information and individual student situations to provide accurate, thorough, and timely

responses to telephone, e-mail and in-person inquiries.

 Maintains knowledge of law school structure, deadlines, and events to provide timely

information and appropriate referrals.

 Elicits information from constituents thoroughly in order to research and respond to

individual inquiries accurately, thoroughly, respectfully and in a timely manner.

 Handles difficult constituent issues tactfully, defusing potentially explosive interactions;

maintains composure, respects confidentiality, and resolves difficult problems by using

independent judgment, collaborating with staff in the Office of the Registrar, Student

Services, and other law school units; appropriately determines when to refer

constituents to a manager or other party.

 Assists in collecting statistical data for record keeping, annual and monthly reporting

and identifying trends in the work place

 Maintains the integrity and security of student and alumni information in electronic and

hard copy formats

 Contributes to excellent and appropriately-timed services for all students by

collaborating with Student Services and other law school staff to facilitate seamless

student experiences, by making recommendations for in-person, online and telephone

process improvements to support service enhancements, and by contributing verbal

and written FAQ content to support all students

Assisting with Student Services and Registrar’s Office unit processing

Cross-trains in and provides assistance to various areas of the Office of the Registrar unit,

including but not limited to the following:

 Updates computer databases with information provided by students, faculty, and

campus.

o Enters writing requirement completion data

o Posts student awards and certificates

o Enters bar passage data

o Adds and drops classes from student enrollments

 Generates transcripts, letters, and forms:

o Manages online transcript and letter request applications

o Generates transcripts from paper documents and online records

o Completes forms for various federal and state government agencies using

information found in application data and online records

o Completes certification and moral character forms for state bars

o Follows up on more complicated issues directly with the state bars. Makes

recommendations to Registrar and Dean of Students

o Forwards transcripts to state bars, and

o Composes verification letters to meet student and agency needs.

 Provides assistance with responding to requests for written enrollment and degree

verification; responding to in-person, online and mailed inquiries.

 Processes Petitions:

o Reviews and processes enrollment and academic rules petitions. Makes

recommendations to Dean of Students

o Ensures proper documentation is received from students and/or faculty for law

school files and for the main campus Registrar

o Actively participates in and contributes to meetings and trainings with the Office

of the Registrar, Student Services, and other University areas to maintain and

support knowledge of policies, processes and deadlines relevant to providing

high-quality, seamless services to all students, and support collaboration

among staff.

Required Qualifications

 Related administrative/clerical experience.

 Strong customer service skills, with the ability to receive widely-varied in-person,

telephone and e-mailed requests from a diverse constituency and respond thoroughly

and accurately, with sensitivity and tact during stressful situations.

 Ability to use electronic and hard copy resources to independently research responses

to questions and respond in an accurate, thorough and timely manner.

 Ability to multi-task and maintain flexibility, prioritizing tasks and inquiries appropriately.

 Ability to speak and write in clear, grammatically correct, constituent-friendly English,

and to communicate effectively with constituents whose primary language is not

English.

 Ability to understand detailed rules, policies and procedures and to apply them to

factual situations.

 Ability to work both independently and cooperatively with office coworkers and staff in

the Office of the Registrar.

 Demonstrated organizational skills, and attention to detail and accuracy.

 Ability to maintain confidentiality and security of student records following confidentiality

rules established by FERPA, the State of California and the University.

 Ability to take direction and implement a plan of action.

 Knowledge of basic computer concepts and principals and ability to operate electronic

data processing equipment for input, display, retrieval of data, and word processing.

 Keyboard skills sufficient to type data accurately at a moderate rate of speed.

 Ability to maintain and use reference materials including written procedures.

 Ability to use a telephone and computer for several hours a day.

 Ability to successfully complete a conviction history background check.

Salary & Benefits

Hourly Rate Ranges: $21.49 - $24.10/hour (depends on experience, internal equity, etc.)

For information on the comprehensive benefits package offered by the University visit:

http://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

How to Apply

Please submit your cover letter and resume as a single attachment when applying.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the

nature of the job responsibilities. Berkeley does hire people with conviction histories and

reviews information received in the context of the job responsibilities. The University reserves

the right to make employment contingent upon successful completion of the background

check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified

applicants will receive consideration for employment without regard to race, color, religion,

sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

For more information about your rights as an applicant

see: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

For the complete University of California nondiscrimination and affirmative action policy

see: http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct