(69) The Monitoring Trustee shall present its own proposal (the “Monitoring Trustee Proposal”) for
resolving the dispute within eight (8) working days after receipt of the Notice, specifying in writing
the action, if any, to be taken by Korean Air or the Passenger Remedy Taker in order to ensure
compliance, and shall be prepared, if requested, to facilitate the settlement of the dispute.
(70) Should the Passenger Remedy Taker and Korean Air fail to resolve their differences of opinion through
cooperation and consultation as provided for in paragraph (68), the claimant shall serve a request (the
“Request”), in the sense of a request for arbitration, to the Korean Commercial Arbitration Board (the
“KCAB” or the “Arbitral Institution”), with a copy to be sent to the accused party and the Monitoring
Trustee.
(71) The Request shall set out in detail the dispute, difference or claim (the “Dispute”) and shall contain,
inter alia, all issues of both fact and law, including any suggestions as to the procedure, and all
documents relied upon shall be attached, e.g., documents, agreements, expert reports, and witness
statements. The Request shall also contain a detailed description of the action to be undertaken by the
accused party and the Monitoring Trustee Proposal, including a comment as to its appropriateness.
(72) The accused party shall, within 10 working days from receipt of the Request, submit its answer (the
“Answer”), which shall provide detailed reasons for its conduct and set out, inter alia, all issues of
both fact and law, including any suggestions as to the procedure, and all documents relied upon, e.g.,
documents, agreements, expert reports, and witness statements. The Answer shall, if appropriate,
contain a detailed description of the action which it proposes to undertake vis-à-vis the claimant
(including, if appropriate, a draft contract comprising all relevant terms and conditions) and the
Monitoring Trustee Proposal (if not already submitted), including a comment as to its appropriateness.
Appointment of the Arbitrators
(73) The Arbitral Tribunal shall in principle consist of three (3) persons. The claimant shall nominate its
arbitrator in the Request; the accused party shall nominate its arbitrator in the Answer.
(74) The arbitrators nominated by the Passenger Remedy Taker and Korean Air shall, within five (5)
working days of the nomination of the last appointment, nominate a chairman, making such
nomination known to the parties and the Arbitral Institution which shall forthwith confirm the
appointment of all three (3) arbitrators. Should the Passenger Remedy Taker or Korean Air wish to
have the Dispute decided by a sole arbitrator they shall indicate this in the Request. In this case, the
Passenger Remedy Taker and Korean Air shall agree on the nomination of a sole arbitrator within five
(5) working days from the communication of the Answer, communicating this to the Arbitral
Institution. Should either party fail to nominate an arbitrator, or if the two (2) arbitrators fail to agree
on the chairman or should the parties to the arbitration fail to agree on a sole arbitrator, the default
appointment(s) shall be made by the Arbitral Institution. The three-person arbitral tribunal or, as the
case may be, the sole arbitrator, are herein referred to as the “Arbitral Tribunal”.
Arbitration Procedure
(75) The Dispute shall be finally resolved by arbitration under the rules of the KCAB, with such
modifications or adaptations as foreseen herein or necessary under the circumstances (the “Rules”).
The arbitration shall be conducted in Seoul, Korea in Korean.
(76) The procedure shall be a fast-track procedure. For this purpose, the Arbitral Tribunal shall shorten all
applicable procedural time limits under the Rules as far as admissible and appropriate in the
circumstances. The parties to the arbitration shall consent to the use of e-mail for the exchange of
documents.
(77) The Arbitral Tribunal shall, as soon as practical after the confirmation of the Arbitral Tribunal, hold
an organisational conference to discuss any procedural issues with the parties to the arbitration. Terms