ALL YOU NEED TO
KNOW ABOUT THE
COVID-19 MEASURES OF
AIR FRANCE AND KLM
FOR CORPORATE CUSTOMERS AND TRAVEL PARTNERS - 22 March 2022
Traveling safely and
healthy during COVID-19
Always
taking care
OUR COMMITMENT
The current situation may change rapidly, therefore please check the airline website for the latest and most detailed information.
The current COVID-19 situation is aecting us all. At Air France and KLM, the comfort, well-being and health of our customers remain our main priority.
We are constantly monitoring the situation and are committed to ensure travelling safely and healthy during COVID-19. Special measures are taken and
result in adjusted products and services:
ON BOARD
HEALTH AND SAFETY
MEASURES
BOOKING POLICIES
TRAVEL POLICIES
DELTA AIR LINES &
VIRGIN ATLANTIC
PARTNERS
PARTNER UPDATES
PARTNERS
COVID-19 COURTESY
MEASURES
FLYING BLUE
STAY UP TO DATE
WE ARE HERE FOR YOU
AT THE AIRPORT
HEALTH AND SAFETY
MEASURES
TRAVELDOC
TRAVEL WELL PREPARED
TEST FACILITIES
TRAVEL WELL PREPARED
PRE-CHECKED DOCUMENTS
TRAVEL WELL PREPARED
TRAVEL WELL PREPARED
To travel nowadays, having the right
documentation is essential.
That is why Air France and KLM use TravelDoc.
This reliable and independent source, used
by many airlines, verifies the essential
documentation you need to travel.
You simply fill in the details of your trip and
you directly get an overview of the required
documentation and COVID-19 tests that you
need to travel to your destination.
The information on this factsheet has been gathered with utmost care. Nevertheless, in our current dynamic world, things may change rapidly.
Always check airfrance.com and/or klm.com for latest and most actual information.
TRAVELDOC: ALL YOU NEED TO KNOW WHEN TRAVELING
IN TIMES OF COVID-19
GO TO:
HOW DOES IT WORK:
Go to the Air France or KLM TravelDoc site for access. The traveldoc sites are not part of airfrance.com or klm.com.
Directly see all ins and outs of your trip in one overview: rules, regulations, travel alerts and documentation.
Fill in the details of your trip (incl. origin, destination, departure date and return date) and
travel documentation (incl. document type, issue date, nationality and expiry date).
STEP 1
STEP 3
STEP 2
AIR FRANCE
TRAVELDOC
KLM
TRAVELDOC
TRAVEL WELL PREPARED:
TEST POSSIBILITIES
To travel nowadays, having the right test results is
essential. The easy to use TravelDoc application of
Air France or KLM instantly gives an overview of
all required documentation and needed COVID-19
tests of the countries you are entering. Travel
well prepared, especially in times with constantly
changing (local) regulations and requirements.
Our hubs in Paris and Amsterdam oer several
COVID-19 test possibilities such as RT-PCR test,
antigenic test and PCR test. Make use of this page
to find a COVID-19 test provider near you.
TEST FACILITIES AT PARIS-CDG AND PARIS-ORY
TEST FACILITIES AT AMSTERDAM AIRPORT SCHIPHOL
A RT-PCR test can be taken by appointment via Doctolib, with a booked ticket at the screening centers of Cerballiance
laboratories at the airport itself or in town. Test results are available within 48 hours.
An antigenic test can be taken by appointment via Doctolib, with a booked ticket at the screening centers of
Cerballiance laboratories at the airport itself or in Paris. Test results are available within one to two hours.
KLM Health Services oers PCR tests by appointment at the airport and at several other locations. Test results are
available within 24-32 hours.
RT-PCR TEST
ANTIGENIC TEST
PCR TEST
It is still adviced to bring copies of the required documents.
TRAVEL WELL PREPARED:
PRE-CHECKED DOCUMENTS FOR
EASY DEPARTURE
Customers can start their journey well prepared by checking
and uploading all the required health-related documents already
at home. With Air France’s and KLM’s ‘Ready to Fly’ services,
customers can check their travel documents before departure
and upload them to ensure an easier process at the airport. These
services are available for an increasing number of destinations –
now also including the United States.
If one of the destinations in the table is the final destination,
customers will receive an e-mail or SMS from the airline to invite
them to upload their required documents which will be reviewed.
Customers will be informed if everything is correct before arriving
at the airport, where they then can proceed through various
document checks without hassle.
AIR FRANCE - READY TO FLY
Available on flights to:
Africa
Gabon
Mali
Sénégal
Europe
Denmark
France
Germany
Greece
Italy
Portugal
Spain
Sweden
Ukraine
North America
Canada
United States
South America
Argentina
Brasil
Chili
Overseas territories
French Guiana
French Polynesia
Guadeloupe
Martinique
Reunion
KLM - READY TO FLY
Available on flights to:
Africa
Ghana
Kenya
Nigeria
South Africa
Caribbean
Bonaire
Curacao
St. Maarten
Europe
Germany
Netherlands
Portugal
Spain
Sweden
Switzerland
Turkey
UK
Middle East
Dubai
North America
Canada
United States
South America
Costa Rica
Peru
Asia
India
HEALTH AND SAFETY
MEASURES
To ensure the health and safety of travelers
and our ground sta at the airport, we are
in continuous contact with various local and
governmental authorities and pro-actively
adjust our products and services to the latest
insights. Precautionary hygiene, safety and
social distancing measures are taken, creating a
safe travel environment during check-in, at the
gate and while boarding.
Our health and safety measures are
also shown in these Air France and
KLM videos.
In some cases Air France and KLM have slightly dierent measures in place which could be related to local government requirements.
The current situation may change rapidly, therefore please check the airline website for the latest and most detailed information.
ON THE GROUND, AT THE AIRPORT
Creating physical distance between travelers whenever possible for instance during check-in, at the gate or while boarding.
Adjusting the services oered at our lounges. At our hubs, three long haul, two medium haul and the La Premiere lounges at
Paris-CDG and the KLM Non-Schengen Crown Lounge and the KLM Schengen Crown Lounge at Amsterdam Airport Schiphol
are open for resting and relaxing. For opening times and service in lounges, please check our websites.
Depending on the departure airport, online boarding passes might be unavailable as travel requirements are verified
at check-in. You will receive your boarding pass at the check-in desks at the airport.
Boarding via zone boarding and reorganize the boarding process where needed to avoid queueing if possible
Adding an extra layer of protection by requiring face masks while boarding. Travelers have to bring their own face masks.
On Air France flights, surgical masks are mandatory.
Depending on country/airport, health checks may take place, for example temperature checks, health questionnaires
and observations.
SOCIAL DISTANCING
ADJUSTED SERVICE
IN LOUNGES
AVAILABILITY OF ONLINE
BOARDING PASSES
BOARDING
PROCEDURES
MANDATORY FACE
MASKS
HEALTH AND
TEMPERATURE CHECKS
Cleaning and disinfecting counters and self-service machines regularly throughout the day with approved detergents.
CLEANING
HEALTH AND SAFETY
MEASURES
To protect the health and safety of passengers
and our crew on board, we are in continuous
contact with various health and aviation
authorities and pro-actively adjust our products
and services to the latest insights. Precautionary
hygiene, safety and social distancing measures
are taken on board, bringing you safely and
healthy to your destination.
Our health and safety measures are also shown
in these Air France and KLM videos.
In some cases Air France and KLM have slightly dierent measures in place which could be related to local government requirements.
The current situation may change rapidly, therefore please check the airline website for the latest and most detailed information.
ON BOARD, IN THE AIR
Ensuring excellent air quality onboard by filtering the air every three minutes via High Eciency Particulate Air (HEPA) filters,
which remove more than 99.999% of viral and bacterial contaminants and are also used in medical operating rooms.
Cleaning and disinfecting our aircraft with approved detergents, giving special attention to seats, tray tables, armrests
and lavatories.
Creating physical distance on board between passengers whenever possible with special seating patterns, for instance by
leaving seats open.
Creating social distance by minimizing contact moments between passengers and our crew on board. This means that
catering, inflight sales and newspaper services can be adjusted or suspended.
Adding an extra layer of protection by requiring face masks on board for both passengers and crew. Passengers have to bring
their own masks. On Air France flights, surgical masks are mandatory.
Our Air France and KLM crews are trained to be alert throughout each flight and special Corona kits are available in case of
unexpected signs of illness during the flight.
AIR QUALITY
ADJUSTED
SERVICE
SOCIAL
DISTANCING
MANDATORY
FACE MASKS
CORONA KITS
CLEANING
AIRCRAFT
TRAVEL POLICIES
Setting your own priorities is key during this
period. To support customers with their
travel plans we oer more flexibility with our
booking policy. Giving you more time,
simplicity and flexibility.
We are one of the few carriers that oers you
the possibility to rebook, cancel your travel
plans or request a travel voucher for future
bookings.
For more information, please check the
Air France and KLM websites and travel agents
can check AgentConnect.biz.
The current situation may change rapidly, therefore please check the airline website for the latest and most detailed information.
Giving you what you need most right now: extra time. Travel agencies can secure reservations up to 1 year respecting
the ticket validity, which has been extended.
Giving you reassurance by extending ticket validity to 560 days from the last flight segment in your ticket.
Oering the flexibility to change your booking to new travel dates and/or destination where no change fee is charged.
Travel agents may oer a refundable voucher (EMD CDET) for tickets purchased before February 28, 2022 with a travel
date before June 30, 2022. If your customers decides to choose this option, it may be used for a future trip. This voucher
is transferable when under the same corporate contract (OIN) and is valid for redemption until December 31, 2021, for
vouchers issued in 2020. Vouchers issued on or after January 2021, are valid for 1 year from the date of issuance.
Travel agents may oer a non refundable voucher (EMD TCVT) for tickets purchased from March 01, 2022 with any travel
date and for tickets purchased before February 28, 2022 with a travel date beyond July 01, 2022. If your customers
decides to choose this option, it may be used for a future trip. This voucher is transferable when under the same
corporate contract (OIN) and is valid for 1 year from the date of issuance.
RESERVATIONS/
PNR’S
TICKET VALIDITY
NO CHANGE
FEE
EMD CDET
VOUCHER
EMD TCVT
VOUCHER
BOOKING POLICIES
FLYING BLUE
With borders reopening one after another, travel is back
on the agenda. Slowly but surely, Flying Blue members
are making plans to explore the world again. Flying
Blue is looking forward to welcoming back all members
worldwide, generously oering them 50% XP and 50%
UXP on AF and KL marketed flights from January 1, until
June 30, 2022. This oer is for all Flying Blue members
on all eligible flights, regardless the destination.
This industry leading promotion gives members a fast
track in upgrading to the next level or reaching their
current Elite level’s threshold more easily while also
boosting their surplus XP.
For more information or if you have any questions about
the consequences regarding your specific situation, please
visit the Flying Blue website or contact your dedicated
account manager, your TMC or our support desk.
The current situation may change rapidly, therefore please check the website for the latest and most detailed information.
COVID-19 COURTESY MEASURES
Preventing Miles from expiring until 31 December 2022 for all Explorer members.
As always, Miles of our Elite members are valid for life.
Automatic top up surplus XP for Elite members with a qualification period ending between January 1, 2022 and June 30, 2022,
if it’s lower than last year. The surplus XP will be added within a month after the start of the new qualification period.
The Air France and KLM COVID-19 Flexible rebook policy is also applicable on Reward tickets. Giving you more time and
flexibility to rebook your trip.
Removing any uncertainty you may have about your Flying Blue Elite level, by maintaining the Flying Blue Elite level of Flying
Blue Elite members for another period automatically in case the qualification period is ending between January 1, 2022 and
June 30, 2022.
MILES
SURPLUS XP SUPPORT
FOR ELITE MEMBERS
FLYING BLUE ELITE
LEVEL STATUS
REWARD
TICKETS
MEASURES OF OUR
PARTNERS
Our partners are also doing everything they
can to reassure that you can travel safely in
these dicult COVID-19 times. Check out their
websites for more information on the measures
they take for example on health, safety, travel
policies and network.
The current situation may change rapidly, therefore please check the airline website for the latest and most detailed information.
DELTA AIR LINES & VIRGIN ATLANTIC
Find more information about the health,
sanitary and social distancing measures
Delta and Virgin took.
Read more about the Delta and Virgin
rebook policy.
Discover which flights Delta and Virgin
are operating.
HEALTH & SAFETY REBOOK POLICY NETWORK
Air France and KLM proudly partner with
MEASURES OF OUR
PARTNERS
Our partners are also doing everything they
can to reassure that you can travel safely in
these dicult COVID-19 times. Check out their
websites for more information on the measures
they take for example on health, safety, travel
policies and network.
The current situation may change rapidly, therefore please check the airline website for the latest and most detailed information.
PARTNER UPDATES
For all relevant partner news, please have a look at the following pages:
TRANSAVIACHINA EASTERN CHINA SOUTHERNDELTA AIR LINES
VIETNAM
AIRLINES
GOLVIRGIN ATLANTIC
XIAMEN AIR AIR MAURITIUS
WE ARE HERE FOR YOU
FLYING BLUE FLYING BLUE - COVID-19
Should you have any questions or concerns, we are here for you at any time. You can check our websites to stay informed about the latest updates or
contact your account manager or service center/desk. As the current situation may change rapidly, it could be that some information in this document is
not up to date. Please check our websites for the latest and most detailed information via the links below:
CORPORATE TRAVEL WEBSITE
SIGN UP FOR CORPORATE
CUSTOMER NEWSLETTER
AGENTCONNECT.BIZ
SIGN UP FOR TRAVEL
PARTNERS NEWSLETTER
AIR FRANCE AIR FRANCE - COVID-19
KLM
KLM - COVID-19